TAUS0630235EN*

Description Part number for the 128MB Compact Flash card which is used to install main body firmware. Solution Compact Flash card (p/n 7660403601). CAUTION : CF card cannot be larger than 256MB; 512MB will notallow the download to begin. Please see attachment. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0648999EN*

Description Printer driver support for Microsoft Windows Vista 64-bit operating system.
Solution STANDARD EMBEDDED CONTROLLER The 64-bit print drivers for the bizhub C350 standard controller are PCL5c and TWAIN (Scanner) version 2.00 and support Microsoft Windows Vista. As for Microsoft Windows XP/2003 64-bit, there are no available drivers, and KMBT (Japan)has also confirmedthat there are no definite plans to have bizhub C350 standard controller drivers for Microsoft Windows XP/2003 64-bit systems. IC-401 The 64-bit print drivers for the IC-401 are PostScript PPD version 2.0 and support Microsoft Windows XP/2003 andVista. Notes : 1.The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The printer drivers and associated Release Notesare attached(for accessibility in case the Download Selector is unavailable). 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. 3. To open the file(s) using WinZip, WinZipshould be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm. The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local

computer to view.

TAUS0657076EN*
Description Parts required to connect a Hecon conventional key counter, Hecon Base 10or legacy Minolta key counter to the main body. Solution Please see attached Bulletin Number 5563 for details. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0801813EN*

Description How to convert a TIFF into a PDF when fax forwarding. Solution Solution: To convert a TIFF into a PDF when fax forwarding, perform the following steps: 1. Press the Fax key. 2. Press Scan Settings. 3. Press File Type and select PDF. 4. Press the Copy button. 5. Press Utility. 6. Press Copier settings 7.Press Default settings. 8. Press Current.

TAUS0651550EN*

Description Konica Minolta Security White Paper. Solution See Security White Paper for details. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

TAUS0656068EN*

Description FK-502, dual phone line capability. Solution Dual-line fax is available with the optional multi-line kit, ML-501 (Item #4599X001).

TAUS0657465EN*

Description Unable to load firmware using a Kingston 256MB CF card. Solution CAUSE: The Kingston 256MB CF card is not supported. SOLUTION: Load firmware using the recommended CF Card. Note : The recommended card is the 128MB SanDisk Compact Flash card (p/n 01). Please see attached photoas reference. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0658101EN*

Description How to increase image unit life.
Solution To increase image unit life: 1. Go into Service Mode. 2. At the Service, in order to get into the Enhanced Security Screen press: Stop, 0, Clear (Stop, 9 forbizhub C350). 3. Select IU Life Stop Setting. 4. Choose either Stop or No Stop. 5. Click on End to Save. Please follow the steps outlined in the attached Bulletin Number 5705 -Extending Image Unit Life.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD

TAUS0658215EN*

Description How to program the touchscreen display language. Solution To program the touchscreen display language, perform the following: 1. Press the Utility/Counter key. 2. Touch [2 User Setting] on the touchscreen. 3. Touch [1 System Setting] on the touchscreen. 4. Touch [1 Language Selection] on the touchscreen. 5. Touch the desired touchscreen display language [English], [French], [Spanish], or [Japanese]. 6. Touch [OK] on the touchscreen. 7. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

Solution ID TAUS0650759EN*
Description FS-603, how to perform the skew/alignment adjustment for folding. Solution The skew/alignment adjustment for the FS-603 can be found in Tech Rep Service Mode, under Finisher Adjustment, Half Fold Position Adjustment. An adjustment of + 7 to - 7 can be made. There is also a mechanical adjustment to be performed starting on page 126 of the FS603 Service Manual. Note : To viewthe referenced PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html.

TAUS0651518EN*

Description How to check the image unit life. Solution There are two ways to check the life of the image units. The customer can check the life by pressing the Utility Key and then selecting [Unit Life Indicator]. The life will be displayed in bar graph form F (full) to E (empty). The technician can check the actual life in minutes by performing the following: 1. Enter the Technical Mode. 2. Select [Counter]. 3. Select [Life]. 4. Select [2]. The image unit life will be displayed in minutes of use.

TAUS0652663EN*

Description Imaging Unit Protection Program. Solution See Imaging Unit Protection Program for details. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html.

TAUS0652676EN*

Description PC-402 large capacity cassette field update. Solution See Bulletin 06-GB-005 for details. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html.

TAUS0700496EN*

Description Is a banner page/separator page option available for copying? Solution The bizhub C350 does not have a Banner Page/separator page option for copying. Banner Page/separator page can be used for printing only and is set up via the print driver. Note : This model machine does NOT have the capability of large size paper banner printing. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

TAUS0802282EN*

Description The paper tray does not detect the paper size. The control panel indicates ??? instead of the actual paper size. Solution CAUSE: The paper in the tray may have been cut to size and the actual size of the paper is not recognized as a standard size by the MFP. SOLUTION: Remove the paper from the tray and measure it to determine if it is a standard size (i.e., Letter, Legal, Ledger). SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

TAUS0900034EN*

Description FS-501, C0B30 (C-0B30) code when stapling. Solution
CAUSE:The wiring harness for the stapler has failed. SOLUTION:Replace the failed wiring harness (p/n 01).

TAUS0900391EN*

Description The FS-501 jams when making copies and prints with the staple mode enabled. The FS-501 works correctly when staple mode is not used.
Solution CAUSE: PWB-MC has failed. SOLUTION: Replace PWB-MC (p/n 4036-7811-01). SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID TAUS0657485EN*

Software/Driver related

Solution Usage 12
Description Print jobs using Quark Xpress 7.01 or higher will not print to any Fiery controller.
Solution CAUSE: There is a compatibility issue with Quark Xpress 7.01 and 7.02 when printing through any Fiery-based Macintosh OS 10.4x print driver. The issue is related to the CUPS filter used by the Fiery driver and how CUPS is accessed from Quark Xpress 7.01x. SOLUTION:There are EFIdrivers to correct this issuefor the IC-402 and the IC-406 and EFI will be updating drivers on a regular basis.If a driver has not been updated or will not get this upgrade, EFI has released an updated CUPS filter that replaces the one used by their driver. This is a universal installer (attached)that will cover all of the Fiery drivers that are installed. Install this filter after the Fiery driver has been installed to overwrite the older version. This filter will also work with Intel Macintosh machines. Notes : 1.The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. Please be sure to refer to the attached Release Notes for the IC-402 and IC-406. To viewthe PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html 3.Ifa customer has a controller other than the IC-402 or the IC-406, then please establish a new problem ticket and reference this solution ID number (TAUS0657485EN0*).This will allowcommunication ofthe field impactconcerningprovision of the drivers/installer. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD

TAUS0639989EN*

Description C0000 (C-0000) at power up.
Solution CAUSE: A loss of 24V DC from PU1 or an open ICP1 on PWB-MC. Check for 24V DC on PU1 at PJ6-1. SOLUTION: Before replacing PU1 (p/n 36620402) or PWB-MC (p/n 4036781101) ensure that there are no shorted loads.

TAUS0702243EN*

Description C0098 (C-0098) error code. Solution PROBABLE CAUSES: 1.There is a possibility that the Fusing Pressure Roller/Retraction Sensor is broken due to the heat generated by the environment of the machine location or heavy operation. Ifthat occurs, the Sector Gear that presses and releases the fusing rollers gets too much load for rotation and breaks (refer to the picture below). And finally, the Fusing pressure roller/retraction failure occurs.
Replace the broken drive gear (p/n 4004-2569-01). Note : The Fusing Pressure Roller/Retraction sensor has been changed to the one that has a higher durability. please replace the Fusing Unit (p/n 4049-5130). 2. The drive gearand the ball bearing on the drive gear shaft are worn. Replace thedrive gear (p/n 01) and the ball bearing (p/n 07). SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Accordingly, if the problem persists,
3. Poorly seated connector on PU1 or failed PU1. Reseat all connectors on PU1. Thoroughly, inspect CNPJ7 on PU1. Ensure that all the pins are properly aligned and that the connector is firmly seated. Replace PU1 (p/n 02) as necessary. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

TAUS0702746EN*

Description Scan to E-mail PDF attachment not arriving to E-mail client. Solution
PROBABLE CAUSES: 1. Binary division is set to a size that is small enough that all E-mails are divided. To disable binary division, perform the following: a. Press the UTILITY/COUNTER button and then select Administrator setting on the LCD. b. Enter the administrator password (default is 12345678). c. Select network setting followed by E-mail setting. d. Select E-mail TX (SMTP) and make the desired changes to Binary division. e. Exit after making the changes. 2. Max Mail Size is set to a size that is small enough that all E-mails are divided. To disable Max Mail Size, perform the following: a. Press the UTILITY/COUNTER button and then select Administrator setting on the LCD. b. Enter the administrator password (default is 12345678). c. Select network setting followed by E-mail setting. d. Select E-mail TX (SMTP) and make the desired changes to Max Mail Size. e. Exit after making the changes. 3. File Type is set to Single page. Set the File Type setting to Multi page. To change the File Type setting, perform the following: a. Press the Scan button on the operation panel. b. Select Scan setting. c. Select File Type. d. Select Multi Page to have the entire sent as a single file. e. Select Single Page to create a file for each page scanned. For double-sided scans, a file is created for every two pages scanned. Note : JPEGs will always send as separate E-mails. Only PDFs and TIFFs can be sent as multiple pages. SPECIAL NOTE : Solution contribution by Jim Behrends and Mark D'Attilio, Production Print/SSD

TAUS0629142EN*

Description The LCD display is blank or blue. Solution PROBABLE CAUSES: 1.The Contrast control on the operation panel is incorrectly set to the minimum or maximum setting. Correctly set the Contrast control. 2.Failed PWB-MFP. Replace PWB-MFP (p/n 4036-7803-01). 3. The hard drive cable is not properly installed. Note : PU1 makes a relay clicking noise. Ensure that the cable to the hard drive is properly connected. 4.The NVRAM has failed. Please contact the hotline to open a ticket. A ticket number is required when ordering a NVRAM on-line. SPECIAL NOTE : Solution contribution by Ed Bellone and Mark D'Attilio, Production Print/SSD

TAUS0650201EN*

Description "Please load matching paper size" message when printing envelopes from Microsoft Word. Solution CAUSE: Envelope is selected for the paper type at the main body. SOLUTION: When using the Letters and Mailing feature, set the paper type at the main body to Normal. To print envelopes from Microsoft Word using the Letters and Mailings feature, perform the following: At the MFP: 1. Load the envelope paper into the bypass tray. 2. From the Copy Screen on the operation panel, select Paper. 3. Select the bypass tray. 4. Select Change Tray settings. 5. Select Normal for the paper type (do not select Envelope for paper type). 6. Select Custom size. 7. Enter the envelope size. 8. Select OK three times to return to the copy screen. From Microsoft Word: 1. Open Microsoft Word. 2. From the Tools menu, select Letters and Mailings, then Envelopes and Labels. Note :If using Microsoft Office Word 2007, click on the Mailings tab then click on Envelopes. 3. Enter the desired Delivery and Return addresses. 4. Click the Options tab.
5. Select the correct envelope size. 6. Select OK, then print.

TAUS0702541EN*

Description C0046 (C-0046) error code shortly after power ON and C004F (C-004F)may also be indicated. Solution PROBABLE CAUSES: 1.Fans M9 and M10 were removed to service the machine. When the fans were reinstalled and connected, thefan connector was inserted upside down. Note : C-004Fmay also be indicated. Ifuncertain of the connector orientation for the fan motor, check the lines going to the fan with an ohm meter. The black line should read 0 ohms and the red side should read OPEN. If the fan was plugged in backwards, PWB-MC (p/n 4036-7812-01)will most likely need to be replaced. 2. Obstructed or failed fusing cooling fan motor/1. Prior to replacing the fusing cooling fan motor/1 (M9), perform the following: 1.Check the cooling fan motor/1 connector for proper contact. 2. Inspect the fan housing for dust or other obstructions that restrict the fans rotation. 3. Reseat PJ17PU1 on PU1. 4. Replace the cooling fan motor/1 (p/n 9313-1000-72) as necessary. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

TAUS0702106EN*

Description CHECK SUM VERIFY ERROR!! message. Solution CAUSE: Normal indication. SOLUTION:Once the CF Card has the firmware data installed using Cygwin , a check is performedand the CHECK SUM VERIFY ERROR!! message shown in the attached sample might beindicated. This is normaland the firmwarecan be usedwithout causing any problems. Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. Below are the sample commands for each model. COMMANDS : (D:) being the drive letter of the CF Card. bizhub C200 mkcf tie D: bizhub C203 mkcf ti25 D: bizhub C253 mkcf ti 2 D: bizhub C350/C351/C450 mkcf D: bizhub C353 mkcf ti1 D: bizhub C451 mkcf mi3 D: bizhub C550 mkcf mi2 D: bizhub C650 mkcf mi1 D: SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0702119EN*

Description C12C6 (C-12C6).
Solution CAUSE:Failed Hard DiskDrive (HDD).
SOLUTION:Format the HDD by performing the following in Tech Rep Mode: 1. Select Machine adjust. 2. Select Memory/Hard Disk Adjust. 3. Select Hard Disk Format. If problem persists replace the Hard Disk Drive (Item#4599301). SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

TAUS0703233EN*

Description C1229 at power up. Solution CAUSE: The PWB-MFP has failed. SOLUTION: Replace the PWB-MFP (p\n 4036-7803-01). SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

TAUS0703608EN*

Description The FS-501 is not being recognized by the main body. Solution CAUSE: Possibleopen fuse on PU1 DC power supply. SOLUTION: Remove top exit tray and check foropen 3.15A 250V ACfuses on main body PU1 power supply. Check for proper 24V DC. Replace fuse or PU1 power supply (p/n 4036-6203-02)as necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

TAUS0703729EN*

Description TheMFP control panel reads "Close the ADF". Solution CAUSE: If the document feeder is opened beyond the 70 degree mark, the paper detection sensor will trigger and cause the error message. SOLUTION: Move the stoppers on the document feeder hinges upward to allow it to open a maximum of 70 degrees. Refer topage 5 of the attached Installation Manual. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

TAUS0800691EN*

TAUS0701989EN*

Description C12C0/C12CO/C12CB/C12CF at power up. Solution CAUSE: Failed MFB board. SOLUTION: Replace the MFB board (p/n 4036-7803-01).

TAUS0627280EN*

Description When entering the Tech. Rep. mode, there is an additional screen for a password. What is the password? Solution There are 3 methods of accessing the Tech. Rep mode from this point. Perform one of the following: 1. Input 0 eight times and then press Enter. 2. Press Stop, 0, Stop, 3. 3. Press Stop, 1, 1, 4, 4, Clear.

TAUS0627438EN*

Description How to print the configuration page (IC401). Solution To print the configuration page, perform the following: 1. Press the Utility key. 2. Select [Printer Settings]. 3. Select [Report Types]. 4. Select [Configuration]. 5. Press the Print key.
Solution ID TAUS0627742EN* Solution Usage 3
Description C1204 error message at power up. Solution CAUSE: The 256MB memory upgrade (EM301) (Item #4599291) has not been installed. SOLUTION: The engine requires 512MB of memory (256MB base memory and the (EM301) 256MB memory upgrade) to function properly when both the IC401 and AD501 are installed.

TAUS0628293EN*

Description How to print an EKC counter list. Solution The procedure to print the EKC counter list is listed on pages 10-100 and 10-101 of the C350 User's Manual. Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0628677EN*

Description Cygwin* operating system compatibility. Solution The Cygwin utility has been tested on the following operating systems: Microsoft* Windows 2000 Professional Windows XP Professional Windows 2000 Server Windows 2003 Server Notes: 1. The latest Cygwin Utility (c350cwr.exe) is available on the Konica Minolta FTP site. 2. To upgrade the firmware, see pages 2-32 to 2-36 in the C350 Service Manual. 3. New release of Cygwin Utility. 4. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0628935EN*

Description Uneven density. Solution CAUSE: The uneven density is caused by an open ICP17 on the PWB-MC board. SOLUTION: Replace the PWB-MC board (p/n 4036-7812-01).

TAUS0629069EN*

Description Jamex compatibility Solution Jamex compatibility. Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

Description Where to download the IEEE 1284 parallel port driver. Solution The IEEE 1284 parallel port driver can be downloaded form Technical Bulletin #4129. There is a 'live' link on page 3 of 5 in Step 3 under 1284 DRIVER/FIERY SYSTEM SOFTWARE INSTALLATION INSTRUCTIONS. The link pops up a File Download window allowing the file to be opened or saved. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0643854EN*

Description Unable to perform gradation. After the test pattern prints, the start button stays amber. Solution CAUSE: The RADF feed tray has paper in it or the RADF empty sensor has failed. SOLUTION: Either remove the paper from the feed tray or check the operation of the empty sensor (p/n 01) and the actuator (p/n 01).

TAUS0644124EN*

Description Are Macintosh* OS 10.4 drivers available or can OS 10.2/10.3 drivers be used on OS 10.4 Tiger? Solution Macintosh OS 10.4 Tiger currently ships with print drivers from EFI. It is recommended to use these drivers, rather than non-certified drivers that may ship with the controller. It is not recommended to use OS 10.2 or 10.3 drivers in 10.4, unless there are no alternatives. The native OS 10.4 drivers are only for use with EFI Fiery* controllers and are not intended for use with legacy Konica controllers. The following is a list of EFI drivers that ship with OS 10.4. EFI Fiery S300 31C-M PS v1.0 EFI Fiery S300 31C-M PS v1.0 eu EFI Fiery S300 31C-M PS v2.0 EFI Fiery S300 31C-M PS v2.0 eu EFI Fiery S300 50C-K v1.1 EFI Fiery S300 50C-K v1.1 eu EFI Fiery S300 50C-K v1.1 jp EFI Fiery X3 55BW-M PS v2.0
EFI Fiery X3 55BW-M PS v2.0eu EFI Fiery X3 65BW-M Pro v1.0 EFI Fiery X3 65BW-M Pro v1.0 eu EFI Fiery X3 75BW-M PS v2.0 EFI Fiery X3 75BW-M PS v2.0 eu EFI Fiery X3e 08C-M jp EFI Fiery X3e 08C-M v3011.103 EFI Fiery X3e 20C-M v1.0 jp EFI Fiery X3e 20C-M v2.0 EFI Fiery X3e 20C-M v2.0 eu EFI Fiery X3e 22C-KM PS jp EFI Fiery X3e 22C-KM PS v2.0 EFI Fiery X3e 22C-KM PS v2.0 eu EFI Fiery X3e 31C-M PS v1.0 EFI Fiery X3e 31C-M PS v1.0 eu EFI Fiery X3e 31C-M PS v1.0 jp EFI Fiery X3e 31C-M PS v1.1 EFI Fiery X3e 31C-M PS v1.1 eu EFI Fiery X3e 31C-M PS v1.2 EFI Fiery X3e 31C-M PS v1.2 eu EFI Fiery X3e 31C-M PS v2.0 EFI Fiery X3e 31C-M PS v2.0 eu EFI Fiery X3e 50C-K v1.0 EFI Fiery X3e 50C-K v1.0 eu EFI Fiery X3e 50C-K v1.0 jp EFI Fiery X3e 65BW-M EFI Fiery X3e 65BW-M eu EFI Fiery X3e 7255BW-KM EFI Fiery X3e 7255BW-KM eu EFI Fiery X5 85BW-M v1.0 EFI Fiery X5 85BW-M v1.0 eu EFI Fiery Z4 08C-M jp EFI Fiery Z4 08C-M v3010.104 EFI Fiery Z4 20C-M v1.01 EFI Fiery Z4 20C-M v1.01 eu EFI Fiery Z5 08C-M v3011.103 EFI Fiery Z5 20C-M v1.02 EFI Fiery Z5 20C-M v1.02 EFI Pi5500 * Trademark ownership information

TAUS0646676EN*

Description BTU rating of the machine. Solution The BTU specifications are listed in the copier's ASTM Data Sheet. This can be found on the MyKonicaMinolta web site. Navigate to the Library and select the product type and copier model. Check the box for manuals and search for a document titled ASTM. Note: If the ASTM is unavailable the amount of BTU's can be calculated by finding the maximum power rating for the copier, with all of the accessories attached. This information is usually listed in the copier's service manual. Use the following formulas to calculate BTU: P (Watts) = I (Amps) * E (Volts) KW (Kilo Watts) = P (Watts) / 1000
1W = 3.413 BTU or 1KW = 3413 BTU

TAUS0647012EN*

Description Certain PDF files which contain black/white images along with color are incrementing the color counter when using the standard PCL controller. Solution The reason the image is counted as "color" is due to color data being present. Acrobat(GDI) describes the job with color data. Therefore PCL driver creates PCL command with color data according to GDI. The reason PS does not have this problem is that PS is able to receive the job without converting GDI description.

TAUS0647065EN*

Description "Printer on host rejecting our request. Will retry until it accepts the request or the job is cancelled by the user" error message when LPR or RAW printing. Event ID 2004 is logged in the host PC error log. The printer can be pinged and accessed via a web browser. Solution CAUSE: Microsoft Printer Spooler Service (spoolsv.exe) is disabled by antivirus software. SOLUTION: Enable Microsoft Printer Spooler Service (spoolsv.exe) in the antivirus software.

TAUS0647466EN*

Description PC202 in substitution of the PC201. Solution Please note that KMBS is shipping the PC202 in substitution of the PC201. Please update configurators.

TAUS0648129EN*

Description When printing a Mail Merge, all jobs are folded and/or stapled together as one job. Solution CAUSE: Both the application and the driver have the sort (collate) setting, but there is no link between them. SOLUTION: Check the sort (collate) function on the application side and on the printer driver side. Generally, the collate for the application and for the printer driver should be ON when all jobs are seen as one job.

TAUS0700764EN*

Description Due to the recent changes to the date that Daylight Saving Time begins, it may be necessary to adjust the time to allow the proper time to display on scans and faxes. Solution Refer toattached Bulletin #5806 for the details. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:

TAUS0701193EN*

Description WEB PAGE CAN NOT BE DISPLAYED message using Microsoft Windows Vista. Unable to browse to the NIC, but able to print and to PING. Solution CAUSE: Incorrect Proxy setting. SOLUTION: Possible incorrect settings within the Proxy Server. To check and see if the TCP/IP address for the controller is set for Exceptions for browsing out to it, check the following: 1. Select TOOLS and INTERNET OPTIONS. 2. Select the CONNECTIONS tab. 3. Select LAN Settings. 4. Select PROXY SERVER. 5. Check to make sure that both USE PROXY SERVER FOR YOUR LAN and BYPASS PROXY SERVER FOR LOCAL ADDRESS is checked off. 6. Select the ADVANCED button, and put in the TCP/IP address in the EXCEPTIONS (example 11.11.x). The'x' is for all TCP/IP addresses that start with that prefix.

TAUS0701280EN*

Description Cannot write on to the CF card using the Firmware Imaging Tool. May encounter aRead Block 003 when attempting to rewrite the CF card. Solution CAUSE: The CF card has been formatted using the Firmware Imaging Tool. SOLUTION: 1. Do not format the CF card using the Firmware Imaging Tool. Just write on top of the previous data. Refer to the following illustrations. a. Just browse to the location of the extracted downloaded files and select the drive letter where assigned to theCF card. b. When ready, clickWrite. 2. An alternative is to use another CF card. 3.To get the the present already-formatted card working again, perform the procedures for installing the data on to the card using the CYGWIN Utility. (S ee the Service Manual for the appropriate MFP model.)

TAUS0701473EN*

Description How to calibrate print color with the standard controller. Solution Print quality calibration with the standard controller is completed by performing gradation on the copier.

TAUS0701861EN*

Description When printing a PDF, the job is spooled up to approximately 12.3MB. It takes about 12-15 minutes to print the job. About 70% of the time the copier display panel indicates: Job has been done improperly. Solution CAUSE: Possible bad copier memory and/orfragmented copier Hard Disk Drive. SOLUTION:Check and/or replace copier memory(256MB - p/n 4036-6055-02).If the problem persists, perform a HDD physical and logical format.

Solution ID TAUS0641117EN* Solution Usage 0
Description Frame change (scanner drive section A). Solution See KOM050220 for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0641128EN*

Description Parts standardization (Paper take-up section). Solution See KOM050230 for details. See KOM050231 for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0641256EN*

Description Thermostat replacement precautions for all models using Faston Terminals. Solution CAUSE: Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt. SOLUTION: See Bulletin Number 5005 for details. Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0641376EN*

Description Is NetBeui protocol supported for Windows printing? Solution NetBeui is supported on the C350 with the embedded controller. Complete configuration information can be found in Section 6.4 of the C350 Print Controller manual. It is downloadable from the mykonicaminolta web site Please be aware when configuring "Windows Printing" you must use the name "print" in lowercase characters as the Printing Service Name. You must also provide the NetBIOS name and the Workgroup Name (no greater than 15 characters). To apply the changes you will have to power the machine off wait 10 seconds than power it on.

TAUS0641477EN*

Description Long paper feed support. Solution See DLBT0500141EN00 for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

Solution Not all 3rd party OEM Windows 2000/XP print drivers can be installed on an NT4 server, but these are the procedures to install the driver if it is compatible with this installation method. Section 1: Installing a Windows 2000 or Windows XP Printer Driver To install a Windows 2000 or Windows XP printer driver on a Windows NT server, follow these steps from a Windows 2000- or a Windows XP-based computer on your network: Note: If you are using either a Windows NT 4.0 driver or a Windows 2000 driver that is supplied by a third party, these steps may not work due to differences in design or driver names. You may also receive error messages when you are managing drivers on a Windows NT 4.0-based printer server from a Windows 2000- or a Windows XP-based computer. For additional information, the symptoms section of this solution should be applied. 1. Click Start, click Run, and then type the Uniform Naming Convention (UNC) path for the Windows NT 4.0 print server (for example: \\Nt4srvname). This action displays the shares on the remote computer. 2. Open the Printers folder. This action takes you into the printers folder on the remote computer. 3. Right-click the icon for the printer for which you want to add the Windows 2000 driver, and then click Sharing. 4. From the Sharing tab, click Additional Drivers, click the Intel/Windows 2000 option, and then click OK. SYMPTOMS (If an error occurs when trying to manage the printer from Windows 2000 or XP) If you try to manage a Microsoft Windows NT 4.0-based printer server from a Windows 2000-based computer to install an OEM version 3 driver, you may receive the following error message: The printer driver you selected is either not compatible with your current version of Windows, or it may not be available. Select a compatible driver from the list, or contact your administrator for help. WORKAROUND To work around this behavior, place the version 3 printer driver's.inf file in the %SystemRoot%\Inf folder on the Windows 2000-based computer. After you do this, you are prompted to provide a path to the driver installation files instead of receiving the error message.

TAUS0647933EN*

Description Are UNIX* drivers available for the C350 with IC401 controller? Solution UNIX PostScript* drivers are available for the C350/IC401. The following UNIX platforms and versions are supported by the Codehost* UNIX drivers: Solaris* - 8 HP-UX* - 11i Free BSD* - 4.6 AIX* - 5.1 IRIX* - 6.5 SCO* - OpenUnix 8 (release 5 v8.0.0) - OpenServer 5.0.6 (release 3.2 v5.0.6) Linux* - Red Hat 6.2 - Red Hat-Fedora C1 - SuSE 7.3 - TurboLinux 7.0 - Mandrake 8.0 - Mandrake Move 9.2 - Debian 2.2r6 - Slackware 7 - Sun Java Desktop 2003 v1.0 r1.0 - Xandros Business ver #2 - Caldera OpenLinux64-bit, 3.1, or OpenWS 3.1.1 These drivers and the installation guide can be downloaded from the [[NSSG website| URL http://techweb.konicabt.com/DownloadSelector/Search.aspx]] or from the [[KonicaMinolta FTP site| URL ftp://kbtdigital:kx15@ftp.konicabt.com]] Note: The current IC401 PPD does not feature font support at this time. * Trademark ownership information

Konica Minolta bizhub C350 Color Printer/Copier
Status: Discontinued (07/2006)
Manufacturing Status: DiscontinuedConsole, Full-color copier, MFDry, dual component toner Dataquest Segment: NA SRP/Street Price: $11,500/Info not avail Domestic Intro Date: March 2004 OEM: Konica Minolta Business (China/Japan) Also Sold As: Oce cm3520; Kyocera KM-C2230 Distribution: Dealers and branches Max Monthly Duty 100,000 impressions Cycle: MULTIFUNCTION MODES Copier: Std Fax: Internet Fax: Std Network Fax: Network Printer: Std PC Fax: Printer: Std Scanner: No No No Std MULTIFUNCTIONALITY Connectivity Specs Client OS Support: Mac OS 8.6-10, Win 9.x, NT 4.0** Parallel Interface: Opt PC No/No/No Fax/Print/Scan: Serial Interface: None PC Not applicable Fax/Print/Scan: USB Interface: Not applicable PC Not applicable Fax/Print/Scan: Network Interface: Std/Opt Ethernet Interface Type: 10/100BaseT LAN No/Yes/Yes Fax/Print/Scan: Networks Supported: Netware: Yes Windows NT: Yes UNIX: Yes AppleTalk: Yes AS/400: Yes (with third Other: party)
GENERAL SPECS/PAPER HANDLING First Copy Time: 12.8/6.8 sec* Multicopy 22/35 cpm* (Ltr/Lgl/Ldgr): Warm-up Time: 99 sec Std Paper Source(s): Dual drawer Std Paper Capacity: 250/500 sheets Paper Weights: 16-lb bond to 140-lb index Bypass/Paper 150-sheet/16-lb bond to Printer Specs Weights: 140-lb index Engine Mfr/Model: Konica Minolta/bizhub C350 Max Paper 5/3,400 sheets Compatibility: IBM PC, Mac Sources/Cap: Speed: 22/35 ppm* Max Original Size: 11 x 17 Max Print Area: 11-2/5 x 17-2/5 Min/Max Output Size: 4 x 6/12 x 18 Enhanced 600 x 1800 dpi Copy Resolution: 600 x 600 dpi Resolution: Std/Max System 512 MB/512 MB, 40-GB Unenhanced 600 x 600 dpi Memory: HD Resolution: Duplex: Opt (1:2,2:2,2:1) Std/Max Printer Shared Capacity/Paper Unlimited/7-1/2 x 10Memory: Sizes: 1/2 to 12 x 18 Controller Konica Minolta/CN3101e*** Document Feeder: Opt RADF Mfr/Model: Speed/Capacity: 35 opm/100 orig MPC8245/INA/350 Paper Weights: 9-1/4 to 34 lbs Processor/Bits/MHz: Sorter None PDL/PCL: PCL 5c (Bins/Capacity): Controller EFI/IC-401 (Fiery X3e+)**** Stapler Sorter: None Mfr/Model: Bins/Stapling Cap: Not applicable Pentium III/INA/700 Stapling Positions: Not applicable Processor/Bits/MHz: Finisher: Opt finishers PDL/PCL: PCL 6, Adobe PostScript 3 1,250, 1,020/30, 50/1, 3 Controller Not applicable Tray/Stapling/Pos(s): Mfr/Model: Other: Opt stapler finisher has Not applicable two trays (250/1,000); Processor/Bits/MHz: opt booklet finisher has PDL/PCL: Not applicable 1,000-sheet tray and V folds up to 10 sheets (40 Other: ***Std PCL controller shares copier memory & hard drive; ****std/max memory for IC-401 pgs); opt 2-/3-hole image controller, 128 MB, 10-GB HD/256 MB, 10-
punch SECURITY SPECS Network User Authentication: IP Address Filtering: MAC Address Filtering: HDD Overwrite: Max Overwrites: HDD Encryption: Secure Print: Other: Yes Yes Yes Std 1 No Yes
GB HD Scanner & Image Management Specs Connection Type: Network Technology/Speed: CCD/35 ipm Max Resolution: 600 x 600 dpi TWAIN Compatible: Yes Scan Destinations: E-mail: Yes I-fax: Yes FTP: Yes SMB: Yes HDD: Yes URL: No LDAP Support: Yes Scan/Image Opt PageScope Workware, Software: Konica Minolta ScanTrip, Konica Minolta DocuBreeze, Unity Desktop, Rebus Recollect OCR Software: Opt PageScope Workware, Konica Minolta ScanTrip, Konica Minolta DocuBreeze, Unity Desktop, Rebus Recollect File Mgmt Software: Opt PageScope Workware, Konica Minolta ScanTrip, Konica Minolta DocuBreeze, Unity Desktop, Rebus Recollect Other:

Konica Minolta bizhub C350 Color Printer/Copier Manufacturing Status: Discontinued Console, Full-color copier, MF Dry, dual component toner
COPIER FEATURES Automatic Features: AES, AMS, APS, AS, ASO, ATS Book Copy: Yes Job Programs: 10 Booklet Std Job Time: Yes Mode: Color: Std Language: Std Yes Copy Control: 1,000 Margin Shift: Covers: Std Neg/Pos: Yes Editing: No OHP Yes Interleaving: Energy-Save: Yes Photo Mode: Yes Erase: Std Poster Mode: Yes Image Insert: No Preset R/E: 4R,4E Image No Program Ahead: Std Overlay: Image Yes Sheet Insertion: Std Repeat: Image Std Stamping: Opt Rotate: Interrupt: Yes Timer: No Job Build: Yes 2-in-1: Std XY Zoom: Yes Zoom Range: 25 to 400 (0.1%) OTHER FEATURES *Full color/black and white; edge, frame and book erase; mirror image; centering; mixed-size original mode; satura-tion adjustment; hue adjustment; sharpness adjustment; stamping (w/opt hard drive); Toner yield based on 5% each color or 20% total page cover-age; scan once, print many; full-bleed 11 x 17 printing; imaging unit yield, 80,000 black, 50,000 color; user replaceable imaging units; 8-bit color depth ADDITIONAL INFORMATION Control Panel: Keypad and touch screen Quantity Selector: 1 to 999 (0 to 9 keypad) Message Display: Yes Help Key: No Dimensions 35.5" x 28.75" x (HxWxD): 30.25" Weight (Base Unit): 220 lbs Power Requirements:120 V, 15 A Dedicated Outlet: Recommended
Facsimile Specs Scanner Technology: Compression Method: Modem Speed: Max TX Resolution: Gray Scale/Halftones: Std/Max Fax Memory: Min/Max Orig Size (WxL): Max Paper/Print Width: Correct-Order Output: Batch Files: Polling: Effective Scan Width: Battery Backup: Relay Request: Confid TX/RX: Smoothing: Dual Lines: Timers: Multi Access: Transfer Hub: Dialing Capabilities: Broadcasting (Grps/Dest): Redial Attempts/Intervals: One Touch/Speed Dial: Other: Supplies/Maintenance Photoconductor: Yield: Price: Toner: Yield: Price: % Coverage: Developer: Yield: Price: Fuser Rollers: Yield: Cleaning Blades: Yield: Other: Yield:
Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not
applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable applicable
Not applicable Not applicable Not applicable
Imaging unit 80,000 black/50,000 color $142/$532 230g black/230g color btl 11,500 black/11,500 color $23/$65.50 5% Incl in imaging unit 80,000 black/50,000 color Incl in imaging unit Fusing unit 300,000 Transfer belt unit 300,000 Transfer belt roller 150,000
Energy Star Compliant: Operating Noise Level:

Yes 62 dB

Fuser Oil: PM Schedule:

Not required None set

COMMENTS **Also 2000, Me and XP; standard print controller does not support Mac
Options RADF (DF-601): $1,465 2,500-sheet LCT (PC-401): $1,260 Duplexing (AD-501): $455 Booklet finisher (FS-601): $3,000 Hole-punch for booklet finisher: $525 Stapler finisher (FS-501): $1,580 500-sheet PF unit (PC-101): $820 1,000-sheet PF unit (PC-201): $1,070 40-GB copier hard drive: $321 Desk (DK-501): $165 Image Controller (IC-401): $3,950 128-MB memory upgrade for IC-401: $110 Video interface kit for IC-401 (VI-501): $265 DocBuilder Pro: $2,500 Densitometer for EFI controller: $1,000 Parallel interface (EK-501): $150 EFI Color Profiler Kit: $2,000