TAUS0700910EN*

Description Color copies and prints have a pink background. Black and white copies are normal. Solution CAUSE: The MFP board has failed. SOLUTION: Replace the failed MFP board (p/n 4036780301).
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

TAUS0801346EN*

Description Corel documents print light. Output from other applications is normal. Solution CAUSE: Setting in Corel. When the colors in a file or in the workspace color palette are not displaying as bright, vibrant colors this can be caused by the Color Management being enabled in CorelDRAW. The default setting in CorelDRAW is Color Management enabled. SOLUTION: To disable Color Management,perform the following: 1. Click on Tools, Color Management. 2. In the Style drop-down list, select "Color Management Off" and click OK. Note : In this mode, colors may not print as they are displayed on screen. SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD

TAUS0702862EN*

Description Color copies coming out Black and White off the document glass. Solution CAUSE: Color Judgment value too low. SOLUTION: Increase the ACS Judgment Level under Users Choice 2 of the Utility Button. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

TAUS0703234EN*

Description Excessive yellow color only when scanning/copying.Prints do not exhibit this problem. Solution CAUSE: Poor connections at the CCD or a failed CCD. SOLUTION: Inspect the connections for the CDD unit. If possible swap the unit. If the problem still exists, replace the CCD unit (p/n 4036090301). SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

TAUS0802371EN*

Description Colors do not match when copying off the glass. Solution CAUSE: The PWB-MFP has failed. SOLUTION: Replace the PWB-MFP (p/n 4036-7803-01). SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID TAUS0703508EN*

Image voids or deletions

Solution Usage 21
Description Missing images or data on copies and prints. Intermittent missing colors. Solution CAUSE: Improper ground. SOLUTION: Follow the PWB-LED harness to PJ-02 on PWB-MFP and verifythe copper sheath in the harness is grounded to theMFP frame. Also check other contact points that may require better grounding. Please refer to the attached documentaion for additional detail. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD and Rich Tovsen, DSM - Western Region

TAUS0801813EN*

Description How to convert a TIFF into a PDF when fax forwarding. Solution Solution: To convert a TIFF into a PDF when fax forwarding, perform the following steps: 1. Press the Fax key. 2. Press Scan Settings. 3. Press File Type and select PDF. 4. Press the Copy button. 5. Press Utility. 6. Press Copier settings 7.Press Default settings. 8. Press Current.

TAUS0651550EN*

Description Konica Minolta Security White Paper. Solution See Security White Paper for details. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

TAUS0656068EN*

Description FK-502, dual phone line capability. Solution Dual-line fax is available with the optional multi-line kit, ML-501 (Item #4599X001).

TAUS0657465EN*

Description Unable to load firmware using a Kingston 256MB CF card. Solution CAUSE: The Kingston 256MB CF card is not supported. SOLUTION: Load firmware using the recommended CF Card. Note : The recommended card is the 128MB SanDisk Compact Flash card (p/n 01). Please see attached photoas reference. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0658101EN*

Description How to increase image unit life.
Solution To increase image unit life: 1. Go into Service Mode. 2. At the Service, in order to get into the Enhanced Security Screen press: Stop, 0, Clear (Stop, 9 forbizhub C350). 3. Select IU Life Stop Setting. 4. Choose either Stop or No Stop. 5. Click on End to Save. Please follow the steps outlined in the attached Bulletin Number 5705 -Extending Image Unit Life.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD

TAUS0658215EN*

Description How to program the touchscreen display language. Solution To program the touchscreen display language, perform the following: 1. Press the Utility/Counter key. 2. Touch [2 User Setting] on the touchscreen. 3. Touch [1 System Setting] on the touchscreen. 4. Touch [1 Language Selection] on the touchscreen. 5. Touch the desired touchscreen display language [English], [French], [Spanish], or [Japanese]. 6. Touch [OK] on the touchscreen. 7. Touch [Exit] on the touchscreen. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

2. Firmware Imaging Toolkit 2006 can be downloaded via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0629386EN*

Description ISO 15408 certification information.
Solution TheMFPsare certified ISO 15408. Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper. 1. ISO 15408 FAQ 2. Trusted Computing Base 3. ISO 15408-3 4. Common Criteria Note : To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html.
Solution ID TAUS0652486EN*

Solution Usage 0

Description FS-601, why the first sheet of the second set and subsequent sets is not aligned properly when performing OFFSET sorting. Solution Due to the design structure of the FS-601 this may occur when OFFSET sorting multiple sets. SPECIAL NOTE : Solution contribution by Don St. Onge, Workgroup/SSD

TAUS0653553EN*

Description What connector can the 4-pin key counter be used for Equitrac? Solution The needed cable is model number CABX0711 and is available from Equitrac. If the customer wants count pages only and not distinguish between type of pages (i.e., color), then the 4-pin connector at PJ19 can be used. This does not require an interface kit as most key counters do. The cable CABX0711 mates the Equitrac PageCounters to PJ19 directly.

TAUS0656355EN*

Description Maximum paper size used for printing. Solution The maximum print paper size is 12x18.

TAUS0656364EN*

Description Maximum scan size used for copying. Solution The maximum scan size for copying is 11x17.

TAUS0800400EN*

Description Preventing the write from crashing on the AS/400. Solution In order to prevent the write from crashing on the AS/400 read the following IBM bulletin. Timeout Settings in the Operating System Printer Device Description Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer. The recommended setting for Inactivity timer should be set at some value other than *NOMAX so that the connection will be closed during periods of no activity. Even if not sharing on the network, *NOMAX can cause problems with the writer connection. The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP/IP transmission delays and printer processing delays. The default setting of 170 seconds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory. Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention error. Note that intervention errors do not stop the print process. If the Printer Error Message parameter in the Device Description for the writer was set to *INQ , then the intervention will require an operator input to retry or to cancel the writer. (At R370, the Printer Error message is not recognized on ASCII printers. Change the User defined options parameter to ERRMSGINFO ). If the Printer Error Message parameter was set to *INFO , then the driver will continue to retry until the connection has been established or the TCP/IP has closed the socket or, in the case of a slow printer processor, the proper response is obtained which is either the printer is on-line or that the printer has received all the data. If the connection was eventually successful, the intervention message will be attempted to be removed from the message queue, and process will continue. Please set the Printer Error Message to *INFO and the User Defined options to ERRMSGINFO. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD

Solution ID TAUS0603556EN*
Description Power consumption data.
Solution To view power consumption data for warm-up, standby, and running modes, see the attachment. Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS/BSE

TAUS0626631EN*

Description Is tandem printing or copying supported? Solution Tandem printing or copying is not supported at this time. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

TAUS0701072EN*

Description Is tab printing or copying supported?
Solution Tab printing or copying is not supported.

TAUS0702361EN*

Description Where to findmanuals and other product documentation.
Solution Most documentation (manuals, etc.) can be downloaded from the MyKonicaMinolta.com Supported Models Library or from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab.

TAUS0702418EN*

Description Can printing be performed when using a host name instead of a TCP/IP address via DHCP? Solution Printing can be performed when using a host name instead of a TCP/IP address via DHCP. The Microsoft Windows 2000 or 2003 Server must be set to Dynamically update DNS A and PTR records for DHCP. Note :See attached screen shots for settings. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0702779EN*

Description After ARPing LinkCom III, the LAN light still flashes and is not seen in PrintGuide.
Solution CAUSE: Incorrect procedure. SOLUTION: After ARPing the LinkCom box, PING the TCP/IP address in order to activate the ARP. The light will go solid and it will be seen in PrintGuide. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS

TAUS0702889EN*

Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10.3. Solution Please perfrom the step-by-step procedures mentioned in the attached PDF. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0703481EN*

Description C3A80 at power up. This code is not listed in the Service Manual. Solution Code C3A80 indicates a communication problem between the Image Read section and the ADF. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD

TAUS0703633EN*

Description Can the paper feed assembly be ordered as a single part? Solution The assembly must be ordered by its individual parts. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

TAUS0703829EN*

Description Is the Font Management Utility version 2.20supported? Solution The Font Management Utility is not supported on the bizhub C350. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

TAUS0800131EN*

Description If the firmware is in a card_work_foreign folder, does it designate that this is a special language version of firmware? Solution The card_work_foreign folder name does not designate that the firmware is a special language version. Please refer to the release notes for the firmware version to get the details concerning the firmware language. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

TAUS0800212EN*

Description TheMFP HDD part number is not available in the Parts Manual. Solution CAUSE: The HDD for theMFP is an optional item. SOLUTION: HD-501 kit (Item #4599301). SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

TAUS0800232EN*

Description After replacing the LPH what adjustments must be run? Solution After replacing the LPH the following adjustment should be run: 1. LPH Rank. 2. LPH Chip Adjust. 3. PRT Area Top Margin. 4. PRT Area Left Margin. 5. Stabilizer. SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD

TAUS0800236EN*

Description What adjustments must be run after the CCD unit is replaced? Solution After replacing the CCD the following adjustments must be run in the Service Mode: 1. PRT Area Zoom for FD 2. IR Area CD-Mag 3. IR Area Left Margin SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID Description ICP list.

TAUS0800247EN*

TAUS0808582EN*

Description Can Auto Tray Switching (ATS) be disabled?
Solution Auto Tray Switching cannot be turned off. If the selected paper drawer runs out of paper while a copy job is being printed and a different paper drawer is loaded with paper meeting the following conditions, the other paper drawer is automatically selected so printing can continue. Conditions for Auto Tray Switching: Paper is the same size. Paper is the same type. Paper is positioned in the same orientation. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

TAUS0900005EN*

Description Installing and using Cygwin. Solution Please follow the procedures mentioned in the attached documentation.To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. Below are the sample commands for each model. COMMANDS : (D:) being the drive letter of the CF Card. bizhub C200 mkcf tie D: bizhub C203 mkcf ti25 D: bizhub C253 mkcf ti 2 D: bizhub C350/C351/C450 mkcf D: bizhub C353 mkcf ti1 D: bizhub C451 mkcf mi3 D: bizhub C550 mkcf mi2 D: bizhub C650 mkcf mi1 D: SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0900022EN*

Description Can the order of Auto Tray Switching (ATS) be changed? Solution The order for Auto Tray Switching (ATS) cannot be changed.This is the priority in which the trays are selected: First priority: 2nd drawer Second priority: 3rd drawer Third priority: 4th drawer Fourth priority: 1st drawer Note : Bypass priority isnot used in Auto Tray Switching. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

TAUS0900029EN*

Description Is there a Macintosh O/S 10.5 print driver that can be used with the standard controller? Solution The bizhub C350 standard controller does not have a Macintosh O/S 10.5 printer driver andthedriver will not be developed, thus Macintosh O/S 10.5 is not supported. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID TAUS0900083EN*
Description How to default the opening scan size of a scanned document from Adobe Acrobat 9. Solution To default the opening scan size of a scanned document via Adobe Acrobat 9 perform the following: 1.Open a PDF. 2.Select Edit and then Preferences. 3.Click on Zoom to scroll and select the desired opening size. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0900116EN*

Description Is printing via FTP supported?
Solution Printing via FTP is not supported on color MFPs. SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS/BSE

TAUS0900428EN*

Description PSWC Setting is not available in the Administrator Mode. When attempting to enable the PageScope Web Connection, there is no HTTP Server Setting and no PSWC Setting available under Network Settings in the Admin mode. Solution CAUSE: Controller Type is set to 1. SOLUTION: When the Fiery controller is installed, the machine's web page can be accessed through the Fiery controller by typing its IP address into a web browser. In the Fiery setup, make sure "Enable Web Services" is set to "Yes." SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD

TAUS0802282EN*

Description The paper tray does not detect the paper size. The control panel indicates ??? instead of the actual paper size. Solution CAUSE: The paper in the tray may have been cut to size and the actual size of the paper is not recognized as a standard size by the MFP. SOLUTION: Remove the paper from the tray and measure it to determine if it is a standard size (i.e., Letter, Legal, Ledger). SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

TAUS0900034EN*

Description FS-501, C0B30 (C-0B30) code when stapling. Solution
CAUSE:The wiring harness for the stapler has failed. SOLUTION:Replace the failed wiring harness (p/n 01).

TAUS0900391EN*

Description The FS-501 jams when making copies and prints with the staple mode enabled. The FS-501 works correctly when staple mode is not used.
Solution CAUSE: PWB-MC has failed. SOLUTION: Replace PWB-MC (p/n 4036-7811-01). SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID TAUS0657485EN*

Software/Driver related

Solution Usage 12
Description Print jobs using Quark Xpress 7.01 or higher will not print to any Fiery controller.
Solution CAUSE: There is a compatibility issue with Quark Xpress 7.01 and 7.02 when printing through any Fiery-based Macintosh OS 10.4x print driver. The issue is related to the CUPS filter used by the Fiery driver and how CUPS is accessed from Quark Xpress 7.01x. SOLUTION:There are EFIdrivers to correct this issuefor the IC-402 and the IC-406 and EFI will be updating drivers on a regular basis.If a driver has not been updated or will not get this upgrade, EFI has released an updated CUPS filter that replaces the one used by their driver. This is a universal installer (attached)that will cover all of the Fiery drivers that are installed. Install this filter after the Fiery driver has been installed to overwrite the older version. This filter will also work with Intel Macintosh machines. Notes : 1.The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. Please be sure to refer to the attached Release Notes for the IC-402 and IC-406. To viewthe PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html 3.Ifa customer has a controller other than the IC-402 or the IC-406, then please establish a new problem ticket and reference this solution ID number (TAUS0657485EN0*).This will allowcommunication ofthe field impactconcerningprovision of the drivers/installer. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD

TAUS0801066EN*

Description "Insert plug-in key counter" message after key counter is installed and enabled in billing management. Solution CAUSE: The wrong connector has been used to connect counter to main body. SOLUTION: HECON device may arrive withtwo connector types. Switch connectors. If this does not resolve issue, contact HECON for assitance in obtaining correct connector for specific device. HECON Copy Control Products are now handled exclusively bythe worldwidedistributor, High Tech Accessory Items, and bythe Canadian distributor, Densigraphix Kopi. Information on HECON Copy Control Products can be found on their web sites below. Worldwide High Tech Accessory Items P.O. Box 7654 Rocky Mount, NC 27804 Phone: 800-541-9079 Phone: 252-937-4991 Fax: 252-937-3847 Sales: sales@hightech-ai.com Support: support@hightech-ai.com Web Site: www.hightech-ai.com In Canada Densigraphix Kopi Inc. 370 Britannia Road East, Suite 6 Mississauga, Ontario L4Z 1X9 Phone: 888-364-6273 Fax: 800-563-3192 Sales: sales@densi.com Support: service@densi.com Web Site: www.densi.com SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

TAUS0801545EN*

Description Uneven color shift. The value of how much color is shifted is not the same between pages. It is not even in all areas on pages. Solution CAUSE: A failed loop sensor, actuator spring, or worn loop sensor actuator. This causes the fusing roller rotation speed to become higher when loop sensor (PC4) detects high amount of the loop. Due to the failed sensor, the fusing roller keeps pulling the paper and this causes uneven rotation of the transfer belt
SOLUTION: Replace the loop sensor (p\n 01), actuator (p\n 02) and actuator torsion spring (p/n 01). SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

TAUS0801852EN*

Description DF-601/DF-605, after running Backup Data Initialization under the ADF Operation check, the document feeder stops working. Solution CAUSE: If there is no recovery data stored and the Backup Data Initialization is run, the ADF will be reset in such a way as to be nonfunctional. SOLUTION: To restore the ADF back to a functional state, the special Recovery Jig Chip (p/n 4344-7902-01) must be used toprogram the ADF to default settings. Install the chip into the socket on the ADF PWB-A, and powerON the MFP. This will reset the ADF. Power OFF theMFP and remove the chip. IMPORTANT : 1.Running the Backup Data Initialization under Service mode =>Operation Check =>Backup Data Initialization should be avoided. 2. Ensure that the chip isremoved fromthe ADF after completing the recovery. SPECIAL NOTE : Solution contribution by Ken Walker, Workgroup/SSD

TAUS0649953EN*

Description Large size E-mails are not reaching the intended E-mail address. Smaller size E-mails are delivered normally. Solution PROBABLE CAUSES: 1. The SMTP server has a size limitation for E-mail attachments. Increase E-mail attachment size limits set on the SMTP server. 2. The SMTP server SPAM filter is set to route large attachments to the SPAM folder. Exclude the TCP/IP address of the machine in SPAM filter settings on the SMTP server.

TAUS0801239EN*

Description Life counter does not reset after replacing the transfer belt unit.
Solution CAUSE: The replacement transfer belt unit is used and was previously installed in another machine. When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes state; this now indicates that the transfer belt unit is used. SOLUTION: A brand new transfer belt unit must be installed, this will reset the life counter for this unit. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

TAUS0801472EN*

Description Standard controller intermittently locks up. Solution CAUSE: The firmware on the machine is corrupt. SOLUTION: Update the firmware on the machine to version 53. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID TAUS0701480EN*
Description In Service Mode and Admin Mode, the Gradation Adjustment button not viewable. Solution CAUSE: Incorrect settings. SOLUTION: To enable the Gradation Adjustment button,from [Image Adjust] => [Bias Voltage choice] and set to OFF. CAUTION :This selection is for special developer bias maximum level control and is only used for special higher elevation environments. This will affect the output quality if used in the wrong environment. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD

TAUS0701698EN*

Description C3FFE (C-3FFE) error codeupon start up. Solution PROBABLE CAUSES: 1.Corrupt firmware. Re-flash the machine with the current firmware.If the firmware hangs when downloading the LPH download, reseat all connectors on the PWB-MC and PWB-LED boards. If problem persists, replace the PWB-LED (p/n 4036-0105-02). Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD 2. PU1 has failed. Replace the failed power supply, PU1 (p/n 36620402). SPECIAL NOTE :Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0644575EN*

Description What is needed to connect the Equitrac* PageCounter 100 or 300? Solution The correct key counter mounting kit used with the Equitrac key counter devices is (Item #4623481). The correct copier interface cable is included in the kit. * Trademark ownership information

TAUS0644959EN*

Description P27 Malfunction Code with very low density on any output, if the image is checked on the transfer belt the density appears normal. Solution CAUSE: It is a 2nd Transfer problem, and the troubleshooting for this problem in the service manual on page 4-17 has a misprint in the steps to be taken
Step 3 states Change HV2, when in fact the 2nd Transfer Voltage and signals are on HV1.
SOLUTION: Please Correct your Service Manual to reflect this information, and replace HV1 not HV2 to correct this issue if faced with it in the field.

TAUS0647512EN*

Description How to calibrate the standard controller. Solution There is no calibration for the standard controller.

TAUS0647903EN*

Description Unable to print with the standard controller when EKC mode is enabled. The print job is deleted. Solution CAUSE: It is possible the port designated to print to was used by another device that is no longer present on the network. SOLUTION: Remove the controller from the network and use a laptop to print to it when EKC mode is enabled to verify the standard controller is not the issue. If the standard controller prints correctly, delete the port and the driver on the customer's client PC, install the WHQL driver and select "Replace Existing Driver" when prompted during the driver installation process.

TAUS0648048EN*

Description How to do the ADF original tray width adjustment. Solution To adjust the ADF original tray width, perform the following: 1. Enter the Service Mode. 2. Select [ADF Check]. 3. Select [Tray Width Adjust]. 4. Adjust the side guides of the ADF to the maximum distance apart. 5. Select [Max. Width]. 6. Press the Start key. 7. Confirm that the Result is OK]. 8. Adjust the side guides to their minimum width apart. 9. Select [Min. Width]. 10. Press the Start key. 11. Confirm the the Result is [OK]. 12. Select [End]. 13. Select [Fin. Time].

TAUS0648071EN*

Description Image loss specification. Solution The image loss specification is 5mm for the lead edge and 3mm for the front, rear, and trail edge.

TAUS0648104EN*

Description Can the machine forward a fax automatically to E-mail or FTP? Solution The machine will not automatically forward a fax to E-mail or FTP.

1W = 3.413 BTU or 1KW = 3413 BTU

TAUS0647012EN*

Description Certain PDF files which contain black/white images along with color are incrementing the color counter when using the standard PCL controller. Solution The reason the image is counted as "color" is due to color data being present. Acrobat(GDI) describes the job with color data. Therefore PCL driver creates PCL command with color data according to GDI. The reason PS does not have this problem is that PS is able to receive the job without converting GDI description.

TAUS0647065EN*

Description "Printer on host rejecting our request. Will retry until it accepts the request or the job is cancelled by the user" error message when LPR or RAW printing. Event ID 2004 is logged in the host PC error log. The printer can be pinged and accessed via a web browser. Solution CAUSE: Microsoft Printer Spooler Service (spoolsv.exe) is disabled by antivirus software. SOLUTION: Enable Microsoft Printer Spooler Service (spoolsv.exe) in the antivirus software.

TAUS0647466EN*

Description PC202 in substitution of the PC201. Solution Please note that KMBS is shipping the PC202 in substitution of the PC201. Please update configurators.

TAUS0648129EN*

Description When printing a Mail Merge, all jobs are folded and/or stapled together as one job. Solution CAUSE: Both the application and the driver have the sort (collate) setting, but there is no link between them. SOLUTION: Check the sort (collate) function on the application side and on the printer driver side. Generally, the collate for the application and for the printer driver should be ON when all jobs are seen as one job.

TAUS0648581EN*

Description PROBLEM: After installing PWB-MC, the LCT and Tray 2 icons are missing from the copier control panel. Solution CAUSE: Bad connection. SOLUTION: Shut down the copier, unplug it from the wall outlet, and reseat PJ12 on PWB-MC.

TAUS0648582EN*

Description When installing PWB-MC, the connectors for PJ33 and PJ30 each contain 9 pins are both look similar. Which connector goes where? Solution Identify the correct connectors by the number of pins: PJ33 on PWB-MC contains all 9 pins; PJ30 is missing pins 1,3, and 7.

TAUS0648782EN*

Description Errors when trying to flash firmware on a CF card.
Solution CAUSE: The CYGWIN utility was not obtained from KMBS. SOLUTION: The complete CYGWIN utility is available for download from the KMBS web/ftp site. ftp://kbtdigital:kx15@ftp.konicabt.com Other versions of the CYGWIN utility obtained from locations other than KMBS may not be the complete version, have caused errors, and will not be supported.

TAUS0650992EN*

Description Running test mode without counting. Solution Paper Passage in State Confrim can be used to run copies without them being counted. To use Paper Passage mode, perform the following: 1. Enter the Service Mode. 2. Select [State Confirm]. 3. Select [Paper Passage]. 4. Select the paper source. 5. Press the Start key. The sequence is halted when the Stop key is pressed or the paper runs out.

TAUS0651187EN*

Description Copier/printer will not automatically select paper off the glass. Solution CAUSE: Auto paper select sensor 5 staying ON in the I/O mode. SOLUTION: To change the setting, perform the following: 1. In tech rep mode, press System Input and select the Org. Detect Option Sensor icon. 2. Press the "Set" button. 3. Exit and go into Machine Adjust and select the Org. Detect Sensor icon and verify all are OK. 4. Exit and press System Input and select the Org. Detect Option Sensor icon. 5. Select "Unset". 6. Exit tech rep mode.

TAUS0651562EN*

Description Microsoft-certified printer drivers - PCL, PostScript, PostScript (P)and PostScript (V). Solution The Konica Minolta Microsoft-certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector. Access the Selector from theKMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. These drivers will be shown as a WHQL ( W indows H ardware Q uality L abs)Download. Access the Download Selector and type WHQL in [Find downloads:],then click on Search->.

TAUS0651685EN*

Description CLOSE SECTION PROPERLY message with an illustration of the DF601 being raised when an original is placed in the document feeder. Solution CAUSE: The magnet on the bottom, right, front of the document feeder is not properly aligned with the reed switch which is under the cover. SOLUTION: Loosen the screws below the right hinge of the document feeder to align it. In the DF601 manual this adjustment is done to correct document skew so ensure that the documents do not skew after changing this adjustment. The specification for maximum skew is 3mm.

TAUS0652078EN*

Description How to obtain the TCP/IP* address for a Macintosh* workstation. Solution To obtain the TCP/IP address of a Macintosh workstation, perform the following: 1. Double-click the HDD icon on the desktop of the workstation. 2. Click on Application. 3. Double-click on the System Preferences folder. 4. Double-click on the Network folder. The TCP/IP address will be displayed. * Trademark ownership information

TAUS0657674EN*

Description Jamming or skewing from the paper trays. Solution CAUSE:Loop adjustment has not been performed. SOLUTION: Enter Tech Rep mode and select Machine Adjust, thenLoop Adjust. Try different valuesand test,Set the value that resolved thejamming or

skewingproblem.

TAUS0657752EN*
Description Is edge to edge printing supported? Solution Edge to edge printing is only supported when printing 11x17 full bleed on to 12x18 paper. There will always be a slight 2-3mm void area around the edge of the print, this is normal operation.

TAUS0657807EN*

Description White streaks on magenta only from lead-to-trail. Solution CAUSE: Poor connection orfailed LED (LPH) unit. SOLUTION: Reseat the connectors of the LED(s). Swapone LED (LPH) unit with another. If problem changes to the swapped color, replace thefailed LED unit (LPH Y,M,C - p/n 4036-0564-01 and LPH Black - p/n 4036-0563-01).

TAUS0700244EN*

Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation. Solution To determine what version of Sun Java is installed, perform the following: 1. From a command prompt type:java -version 2. Press Enter. 3. The version of Sun Java will be indicated. If the command is not recognized then Sun Java is not installed.

TAUS0700307EN*

Description After PWB-MFP is replaced, the machine goes instantly to Ready to Copy, but will not copy. Solution CAUSE: The new PWB-MFP board is missing firmware or has an incompatible level. SOLUTION: Flash the machine firmware to the latest level.

TAUS0700490EN*

Description Intermittent lock up when printing requiring that the machine be rebooted. Solution CAUSE: One of the workstations has a corrupted driver. SOLUTION: Ensure that all of the workstations will print. Once the workstation with the driver that will not print is found, delete and reload the driver. Notes : 1.Refer to the attached Microsoft article, 'Steps to Manually Remove and Reinstall a Printer Driver'. 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0703698EN*

Description FK-502, unable to transmit or receive and an error R09 is indicated. Solution CAUSE: The hard drive is not installed. SOLUTION: Re-install the hard drive by performing the following: 1. Enter the Tech Rep mode. 2. Press System 2. 3. Press HDD. 4. Press Installed. 5. Power machine OFF/ON using the main power switch. SPECIAL NOTE : Solution contribution by Mark D'Attilio/Chuck Tripp/Ian Lynch, Production Print/SSD

TAUS0801356EN*

Description Cannot print to the MFP after the TCP/IP address has been entered and theMFP was rebooted. Solution CAUSE: Incorrect configuration. SOLUTION: In the Admin mode under the TCP\IP settings, set theMFP to DHCP and reboot it. This will allow theMFP to browse the network. Once the DHCP field is populated, enter theMFP original static TCP/IP address under the TCP\IP settings and reboot theit again. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

TAUS0653781EN*

Description FK-502, unable to TX from operation panel or with RightFax. The fax screen can not be accessed on the operation panel.
Solution CAUSE: Fax TX Restrict is ON. SOLUTION: Set Fax TX Restrict OFF. To set Fax TX Restrict OFF, perform the following: 1. Enter the Administrator mode. 2. Select Security Setting. 3. Select Security Details. 4. Select the down arrow. 5. Select Restrict Fax TX.
6. Select OFF. 7. Select Close 4 times to exit the Administrator mode. SPECIAL NOTE : Solution provided by Shane Dempsey, U.S. Imaging Solutions, LLC. and Ian Lynch, Production Print/SSD

TAUS0702135EN*

Description T81 when attempting to transmit a fax TX using one-touch dialing. Solution CAUSE: Dial tone not detected.Fax TX off hook is OK. Fax RX is OK. SOLUTION: When setting up one-touch dialing, insert at least one extra pause to allow time for the PBX dialtone to be detected.Also make sure to disable Dial Tone Detection ; go to: 1. Service Mode. 2. Fax. 3. Network. 4.Network Setting2. 5, Dial Tone Detection and set it to OFF. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD

TAUS0800213EN*

Description When a fax is received, the header name is misspelled. When the header datais checked in Admin mode, it is correct.
Solution CAUSE:Incorrect settings. SOLUTION: Set each mode, Copy, Scan, and Fax, to factory default and reboot the MFP. When theMFP comes to Ready, input the correct fax header data. To set the mode to factory default, follow the procedure below: 1. Select either the Copy, Scan, or Fax button. 2. Press the Utility button. 3. Press User Setting. 4. Press Initial Setting and select Factory Default. 5. Press OK. 6. Press Close (x2) to exit the mode. Note : If the header problem persists, perform a Data Clear and re-enter information. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

bizhub 600/750 Common symptoms when NVRAM replacement may be necessary: 1. Screen freeze in KM logo. 2. Cannot recognize DF. 3. Error code SC2203. 7145/7255 Common symptoms when NVRAM replacement may be necessary: 1. Blank screen. 2. Loss of E-mail addresses. 3. Loss of settings. 4. Error code E56-01.
Ordering Procedures : Call the SSD Hotline at 800-825-5664, to open a Problem Ticket. Go to www.mykonicaminolta.com and select Service tab => Warranty, Repair & Special Programs => RA Form. Fill out the RA Form. IMPORTANT NOTE : All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated. If a request is received without an established problem ticket number the request will be denied. Updates/Status : Call Logistics at 201-934-5339. Notes : a. Refer toattached Bulletin Number 5783 for more detail as well as theattached RA form. b. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Cesar Jimenezand Ed Bellone, Production Print/SSD

TAUS0656768EN*

Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista-compatible drivers?
Solution Please refer to the Windows Vista Hardware Compatibility List for Printers & Scanners. For EFI legacy products that will not receive a Vista-specific driver, refer to the following statement: "The previous drivers ( System 5/5e-8/8e ) will not work on 64-bit Vista. However, these drivers will work on the 32-bit version of Windows Vista with minor issues." Known issue : Borders and frames around icons and panes within the driver UI may not show up correctly. Notes : 1. If a previous driver was Microsoft Windows XP WHQL certified, Microsoft also honors the digital signature (CAT file) on Windows Vista. 2. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 3. The Windows Vista Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html 4. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD and Jim Behrends, Production Print/SSD

TAUS0656352EN*

Description How to enable Banner Page. Solution To turn on Banner page, perform the following: 1. Select Utility/Counter key. 2. Select [2. User Setting]. 3. Select [6. Printer Setting]. 4. Select [1. Basic Setting]. 5. Scroll to page 2/2 and Highlight [Banner Setting] and select [ON]. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

TAUS0701625EN*

Description Incorrect subject on scan-to-email Solution CAUSE: This happens when a user has started to prepare a scan-to-email job, including manual entry of the subject, but did not actually send the email. Then the user stored the settings by pressing Utility > User Setting > Initial Setting > Current Setting. SOLUTION: Change the default settings using these steps. 1. Change the current setting back to factory default. Utility > User Setting > Initial Setting > Factory Setting 2. Change any preferred settings that need todiffer from the factory settings. Be sure that the Subject text is NOT changed via Scan > Rx Address > Mode > E-Mail Setting > Subject 3. Save the current settings. Utility > User Setting > Initial Setting > Current Setting

TAUS0800244EN*

Description Toner [color] is low. Replace when indicated or Toner is low [color] message. Solution CAUSE: Phase 3.05 firmware enhancement. SOLUTION:See attached Bulletin Number 6313 for additional information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

TAUS0800400EN*

Description Preventing the write from crashing on the AS/400.
Solution In order to prevent the write from crashing on the AS/400 read the following IBM bulletin. Timeout Settings in the Operating System Printer Device Description
Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer. The recommended setting for Inactivity timer should be set at some value other than *NOMAX so that the connection will be closed during periods of no activity. Even if not sharing on the network, *NOMAX can cause problems with the writer connection. The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP/IP transmission delays and printer processing delays. The default setting of 170 seconds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory. Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention error. Note that intervention errors do not stop the print process. If the Printer Error Message parameter in the Device Description for the writer was set to *INQ , then the intervention will require an operator input to retry or to cancel the writer. (At R370, the Printer Error message is not recognized on ASCII printers. Change the User defined options parameter to ERRMSGINFO ). If the Printer Error Message parameter was set to *INFO , then the driver will continue to retry until the connection has been established or the TCP/IP has closed the socket or, in the case of a slow printer processor, the proper response is obtained which is either the printer is on-line or that the printer has received all the data. If the connection was eventually successful, the intervention message will be attempted to be removed from the message queue, and process will continue. Please set the Printer Error Message to *INFO and the User Defined options to ERRMSGINFO. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD

Solution ID TAUS0658258EN*

Software/Driver related

Solution Usage 25
Description Intermittent No Reply from PING; no printing and cannot browse; requires reboot to recover. Solution CAUSE:A vulnerability was corrected in early firmware where excessive SMB traffic can causethe NICto drop off. SOLUTION:Please use the following firmware version or higherto correct this issue. IC-611 (bizhub PRO 1050) Ver.30-COC0 IC-203 (bizhub PRO 920) Ver.20-COC0 IC-202 (bizhub 600/bizhub 750) Ver. 30-CH bizhub 360/420/500 Version 30 bizhub C450/C351/C250/C252/C352/C300 (Phase3.03/Ver.I8) Notes : 1. If the issue is not resolved by the new firmware, please obtain details to further the investigations. Currently, here are the first items to confirm and provide. a. Provide answers to the following questions:
What type of network environment is the customer using? What is the network speed? What is the NIC speed on our engine? When the device goes down can it be PINGed orbrowsed to? What protocols are on the network? Is the machine in a power save or sleep mode at the time of failure? Does the machine have a static TCP/IP address or is it dynamic (DHCP)? How often does the incident occur? Are there any routers, switches or hubs involved on the network segment(s)which aretrying to utilize the machine? What type of special applications are utilized by people who print to the device? b. If a bizhub 600/750/PRO 920, you can perform a Hyperterminal session and set transfer to text to create text file that shows the controller activity. c. Perform an Ethereal network packet capture. Instructions are attached. 2. The latest version firmware and system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 3. Refer to the attached PDF for reference. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Mahen Shukla, ESS/BSE

TAUS0701860EN*

Description HTTP 400 - Bad Request error. Unable to view the printer web browser (PageScope Web Connection). Solution CAUSE: The reason for the error: 1. A bad request.The browser sent a request that the server could not understand. 2. An attempt to communicatewith plain HTTP to an SSL-enabled server port. Instead, use the HTTPS scheme to access the URL. 3.The request could not be understood by the server due to malformed syntax. The client SHOULD NOT repeat the request without modifications. Note : The first digit of the status code specifies one of five classes of response.

Set OFFfor Sleep Mode Setting. Set OFFfor Weekly Timer ON/OFF Setting. Set OFFfor Select Time for Power Save. or
Set Sleep on Power Save Key. Set OFF on Weekly Timer ON/OFF Setting. Set OFF on Select Time for Power Save. Update to the following specialfirmware for both of Main body and Finisher and set 01 for Switch No.29 on Software Switch Setting so that the finisher does not makea stopped position reset. < Main body firmware > bizhub C352: Version GCy-G4 (20060914 9J06-F000-GCy-G4-000(00) CHECKSUM-1EBD.EXE) or greater bizhub C300: Version GCy-G6 (20060914 9J06-F000-GCy-G6-000(00) CHECKSUM-BA1A.EXE) or greater bizhub C252: Version CBF-00 (4038-F050-CBF-00-005(00)_CHECKSUM-0590.EXE) or greater <Finisher firmware> Version G00-07 (9J08-F050-G00-07-000_CHECKSUM-3EA8_Finisher.EXE) <Procedure> a. Change HEX Assignment of Switch No.29 to 01 (Initial setting is 00) b. Service mode => System2 => Software Switch Setting c. Set Tray1 for all output on Output setting => Output Tray setting.
8. Finisher overdriving downward. Replace home position sensor (p/n 01) and adjust white actuator of rear side belt (p/n 02). SPECIAL NOTE : Solution contribution by Craig Blyther, ASG/SSD, Greg Lantowski/Gregg Gallant/Ian Lynch, Production Print/SSD, KMBT (Japan) and Christopher Walters ofPrecision Copier Service, Inc.

TAUS0702675EN*

Description At power upan hourglass is indicated and then the LCD goes blank. Solution PROBABLE CAUSES: 1. The PWB-M board has failed. Replace the failed PWB-M board (p/n 4038H00101). 2. The MFP board has failed. Replace the failed PWB-MFP board (p/n 4038012106). Be sure toflash the newly installed board prior to MFP operation. 3. The NVRAM is corrupt or has failed. Contact the SSD Hotline. At this time we will provide the NVRAM recovery file and instructions for the recovery. If this procedure does not resolve the problem the NVRAM will need to be replaced.

TAUS0657555EN*

Description Machine hangs ("locks up") at Image stabilization screen or Konica Minolta logo screen. This occurs when the FK-502 is installed.
Solution CAUSE: Communication Journal Data not initialized. SOLUTION: To initialize the Communication Journal Data: 1. Disconnect HDD connector. 2.Power ON the MFP (C-D004 will be indicated). 3. Initialize the Communication Journal Data in Service Mode. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

TAUS0656653EN*

Description FK-502, able to transmit (TX) a fax, but unable to receive (RX). Solution PROBABLE CAUSES: 1. The fax board is installed in the incorrect slot. Install the fax board in the rear most slot. 2. The Fax (Sub) was set to Set at installation. Change the Fax (Sub) to Unset in Service Mode by performing the following: a. Access the Service Mode. b. Select the Option Board Status. c. Select Unset of Fax (Sub). d. Select End and Exit to return to copy screen. Note : Also check the following settings:Service Mode => System 1 => Marketing Area Marketing Area = U.S.; Fax Target = U.S. =>End => Exit. If the problem persists: a. Trouble reset. Power up holding the Utility button, Trouble Reset, OK. b. Reinitialize the fax board. Select the following in Tech Rep Mode: Fax, Initialization, highlight Fax Function Parameter and Communication Journal Data, select yes, yes, start. Proceed by following the FK-502 Installation Manual Instructions making sure that the settings are correct. c. Restore factory defaults. Select the following: Fax button, Utility/Counter Key button, User Setting, Initialize Setting, Factory Default, OK, cycle the power. Proceed by following the FK-502 Installation Manual Instructions. If the preceding steps fail and the problem still persists, perform a DATA CLEAR. CAUTION : Performing a Data Clear will clear out all one touch accounts (Scan to SMB, FTP, E-mail, etc.). Make sure to back up all accounts by using PageScope Data Administrator. Refer to the Service Manual, page 299, for additional contents that will be cleared when performing a Data Clear and Initialization. d. Data Clear, select the following: In Tech Rep Mode, System 1, Initialization, highlight Data Clear, press the START button. In approximately 5 seconds the operation panel will go blank for 5 seconds and then come back with RESULTS OK. PLEASE TURN OFF THE POWER AND BACK ON.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0700028EN*

Description C1191 (C-1191) error code.
Solution PROBABLE CAUSES: 1.Aligning bar moving mechanism malfunction. Check the operation of Align motor /2 (M6 - p/n 9J08 M2) andPC8 sensor (p/n 01).Replace theFinisher Control Board if deemed necessary(FSCB - p/n 9J03). 2. The tray where the paper is stapled is out of place causing the stapling unit to bind,thus PC8 is not turnedON at power up. Reinstall the tray (p/n 9J03) so that the stapling unit is not obstructed. Note : The tray is shown onP7 (Alignment Section),Key 15 in the Parts Manual (see attached page). To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

TAUS0701418EN*

Description A dim Konica Minolta display only. The machine does not boot. Solution bizhub C250/C252 CAUSE:The PWB-M (Mechanical Control Board) has failed. SOLUTION:Reseat all connectors on PWB-M. Ensure all pins on PWB-M are properly aligned and fully inserted into the connectors when reseating the connectors. Replace PWB-M (p/n 05 for bizhub C250 and p/n 4038 Hfor bizhub C252).If the problem persists replace PWB-C (p/n 05). bizhub C300/C352 CAUSE: PWB-MFPB (Mechanical Control Board) has failed. SOLUTION: Reseat all connectors on PWB-MFPB. Ensure all pins on PWB-MFPB are properly aligned and full inserted into the connectors when reseating the connectors. Replace PWB-MFPB (p/n 9J06 H003 01) as necessary.If the problem persists replace IPB (p/n 9J03). SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0703058EN*

Description FS-514, C7503 (C-7503)and paper does not fully exit the finisher. Solution This has been escalated to Japan and thebelow procedure is only a countermeasure until a final resolution is received. CAUSE: Excessive greaseapplied tothe one-way gear on the shaft with the FN6 knob or the paddle pin has cracked the holder.
SOLUTION: Clean or replace the one way gear (p/n 4349161101), scuff the shaft of FN6 or, if the pin has cracked the holder to the paddle, replace it(p/n 9J08-1602-01). Note : Please see attachment for location of the holder. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD

TAUS0703093EN*

Description Recovery procedure for CF cards. Solution Beforethe Recovery Procedure:
Download the firmware file again and verify that the same problem reoccurs. Download the firmware file from another computer using a LAN line. If a CF card was accidentally or otherwise formatted for use with Microsoft Windows, it is no longer useful as a device for installing firmware to the MFP. Attached,is a recovery procedure to fix this issue.The procedure uses a diskHEX editor toremove the data which prevents the MFP from loading the firmware. CAUTION : It has been tested by the field successfully, however, if the procedure is not followedcompletely, damagecan result in the CF card, which may also damage the MFP. SSD and KMBS holds no responsibility for the use or misuse of the procedure and the software that it references. Note : The attached file will extract the PDF procedure and the Disk HEX editor files. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html This procedure does not apply to the CF card for the C200 series because itcan use the FAT file format. It does not recognize FAT32 or any other format. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/BSE,Cesar Jimenez, Production Print/SSD, and Craig Blyther, ASG/SSD

TAUS0655712EN*

Description FK-502, the OFFHOOK icon on the touchscreen is missing when selecting Fax mode and unable to Transmit or Receive. Solution CAUSE: The machine memory is corrupt. SOLUTION: To reset the machine memory, perform the following: 1. Enter the Tech Rep mode. 2. Select System 1. 3. Select Initialization. 4. Select Data Clear and press Start. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID TAUS0701928EN*
Description C-D204 (CD204) at power up. Solution CAUSE: Incorrect setting or failure of optional memory. SOLUTION: To resolve theerror codeplease perform the following: 1. Enter the Service Mode. 2. Select [System 1]. 3. Select [Communication System Setting]. 4. If the Communication System Setting is set to JScribe, change it to CS Remote Care. 5.Press End. 6.Exit the Service Mode and reboot the MFP. 7. If the problem is not resolved, re-seat or replace the optional expanded memory unit (EM-309). SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD

TAUS0801221EN*

Description P-26 and P-29 codes and the copies are "washed out". Solution CAUSE: The HV1 unit has failed. SOLUTION: Replace HV1 (p/n 03). SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0801239EN*

Description Life counter does not reset after replacing the transfer belt unit.
Solution CAUSE: The replacement transfer belt unit is used and was previously installed in another machine. When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes state; this now indicates that the transfer belt unit is used. SOLUTION: A brand new transfer belt unit must be installed, this will reset the life counter for this unit. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

TAUS0801256EN*

Description User authentication and account track not working. Solution CAUSE: Corrupted data. SOLUTION: Perform a Data Clear. IMPORTANT :Prior to the Data Clear: The one touches will be erased soit is recommended toexport the addresses from the machine. The E-mail information will be erased so please export the Device information from the machine. Make a note of the TCP/IP address configuration as the machine will be reset to DHCP. Backup any account codes with PageScope Data Administrator. Data Clear 1.Enter Tech Rep Mode. 2.Press System 1. 3.Press Initialization. 4.Press Data Clear and then the Start key. 5.Power machine OFF/ON when prompted.

TAUS0702650EN*

Description FS-514, "Close MT-501" message. Solution CAUSE: Board mis-communication. SOLUTION:Reseat the Finisher Control Board (p/n 9J08010103) and replace if necessary. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0703065EN*

Description Unresponsive area on the touch panel. Solution CAUSE: There are two different manufacturer's touch panelsused for the bizhub C353/C203/C253 andthe panels have small differenenceswith valid pixels. One is used for the bizhub C353/C203 and another one for the bizhub C253. The firmwareis designed for the bizhub C253 touch panel, therefore, creating thesegment between the response area and screen imagefor thebizhub C353/C203 panel. The gap is approximately (maximum) 3-4mm and isespecially noticeable for the OK key area at the bottom of screen.
SOLUTION:The touch panel is normally operated by fingers and this issue may not be noticeable by the end user. However, if machine operationis affected by this , please adjust the touch panel i n the Touch Panel Adjustment mode. Click the lowest position of [+] markwith thepen as a temporary solution. Notes : 1.Please watch the attached video for the adjustment procedure.Download and use the free QuickTime Player to view the attached video:
http://www.apple.com/quicktime/download. 2. It is recommended to download the video to the computer desktop and open it in the QuickTime Player. 3.Firmware will be improved to facilitate theadjustment method for matching the response area and the screen image even if valid pixels are different onbothtypes of panels. SPECIAL NOTE : Solution contribution by KMBT (Japan) and Cesar Jimenez, Production Print/SSD.

TAUS0703237EN*

Description When changing a password for user authentication, the new password is not saved. Solution CAUSE: Firmware bug. SOLUTION: Install firmware version GNO-09 or greater. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

TAUS0703271EN*

Description C-4154 shortly after power up. Solution CAUSE:Write Unit not working properly or has failed. SOLUTION:Replace Print Head Unit (bizhub C250p/n 4038-0778-00 and bizhub C252p/n 4039-R723-00). SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0703294EN*

Description C-3301 or C-3302 code at startup. Solution CAUSE: The fuser cooling fan (M11 - error C3301) or (M13 - error C3302)has failed. SOLUTION: ReplaceM11 (p/n 41) or M13 (p/n 72). SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD

TAUS0702781EN*

Description The copier control panel locks up whenever the Scan button is pressed. The copier must be rebooted to clear the issue. Solution CAUSE: Failed Hard Disk Drive (HDD). SOLUTION: To verify: 1. In the Tech Rep mode, unset the copier HDD,reboot the copier, and press the Scan button. 2.If the control panel does not lock up, enable the HDD again and reboot the copier. 3.If pressing the Scan button causes the copier control panel to lock up again, replace the copier HDD (p/n 9J06 M700 00).

TAUS0702798EN*

Description Firmware Update is indicated when using the NVRAM recovery card. Solution CAUSE: The Clear key is not being held while powering on the MFP with the NVRAM recovery card inserted in the machine. This will cause Firmware Update to be displayed in the upper right hand corner of the touch panel with no other selections available. SOLUTION: Power on the MFP while holding the Clear key until the Clear Select screen appears. This screen will allowselection ofNVRAM Initialize or NIC setting erase.

TAUS0702930EN*

Description FK-502, with the dual line fax kit, can one line be set to print and the second line set to forward to HDD? Solution The FK-502 dual line fax kit, at this time, does not support individual forwarding of the 2 separate fax lines.

TAUS0642297EN*

Description How to enable the Key Counter if an external counter security device (Hecon key counter) is installed on the machine. Solution To enable the Key Counter for an external key counter device, perform the following: 1. Enter Service Mode. 2. Enter Billing Setting Mode by pressing the STOP button followed by the number (9) button. 3. Select Management Function Choice. 4. Select SET under the Key Counter. 5. Select the desired Color Mode and message. 6. Select END to exit.
Solution ID TAUS0648093EN* Solution Usage 1
Description How to perform crisscross sorting. Solution To perform crisscross sorting, perform the following: 1. Select [Finishing]. 2. Select [Sort & Offset]. Note : Auto Paper Select must be turned ON.

TAUS0648096EN*

Description How to default the machine to black copies only. Solution To default the machine to black, perform the following: 1. Select Black on the basic screen. 2. Press the utility key. 3. Select [2. User Settings]. 4. Select [3. Initial Settings]. 5. Select [Current Settings]. 6. Select [OK]. 7. Select [Close] twice.

TAUS0658262EN*

Description Unable to Transmit a fax. Solution CAUSE: Incorrect settings. SOLUTION: In the Administrator mode, select the following: 1. Fax Setting. 2. Telephone Line Settings.
3. Dialing Method should be set to PB. 4. Press the Close tab 4 times. 5. Reboot the copier.

TAUS0700212EN*

Description Now Warming Up message. Solution CAUSE: There is a bent pin on the copier-to-scanner interface cable. Note : The fuser unit is hot andthe scanner does not run the shading adjustment. SOLUTION: Using needle-nose pliers, straighten the bent pin. Also confirm the holes on the female side are round and not elongated.

TAUS0700244EN*

Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation. Solution To determine what version of Sun Java is installed, perform the following: 1. From a command prompt type:java -version 2. Press Enter. 3. The version of Sun Java will be indicated. If the command is not recognized then Sun Java is not installed.

TAUS0700509EN*

Description PLEASE INSTALL THE IMAGING UNIT CORRECTLY, AND CLOSE ALL DOORS message with a new setup. Solution CAUSE: Incorrect imaging units were installed. It is easy to confuse the imaging units that come with new machines because the box containing the units is virtually identical between thebizhub C252 and bizhub C352. SOLUTION: Install the correct imaging units.

TAUS0700579EN*

Description Intermittent CFE07 codes. Solution CAUSE: Low level firmware. SOLUTION: Upgrade firmware level to Phase 3 or higher.

TAUS0700764EN*

Description Due to the recent changes to the date that Daylight Saving Time begins, it may be necessary to adjust the time to allow the proper time to display on scans and faxes. Solution Refer toattached Bulletin #5806 for the details. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0700771EN*

Description FK-502, how to change the transmit report to print without an image. Solution To change the transmit report to print without an image, perform the following: 1. Enter the Tech Rep mode.
2. Select Fax. 3. Select List Output. 4. Under TX Result Report select Without Image.

TAUS0700776EN*

Description FK502, transmitted faxes are reduced. Solution CAUSE: The fax user settings are corrupt. SOLUTION: Perform the following procedure to resolve the problem: 1.Press the Fax key. 2.Press Utility/Counter key. 3.Press User Settings. 4.Press Initial Settings. 5.Select Factory and press OK.

TAUS0702827EN*

Description Copying duplex originals, the original exits before the second side can be scanned. Solution CAUSE: Failed exit solenoid (SL2-DF). SOLUTION: Replace the Exit Solenoid (p/n 9J06 M200 00) in the document feeder. SPECIAL NOTE : Solution provided by David Hansen, KMBS/Seattle.
Solution ID TAUS0702886EN* Solution Usage 1
Description When receiving a fax that is forwarded to an E-mail address, the time in the E-mail message header is incorrect. Checking the copier, thedate\timeverifies thatit is correct. Solution CAUSE: The Time Zone setting is incorrect. SOLUTION: To adjust the Time Zone, perform the following steps: 1. Press Utility. 2. Select Administrator. 3. Select System Setting. 4. Select Date/Time Setting. 5. Set the Time Zone to make up the difference between the copier clock and the E-mail server clock. Press OK to save the setting. 6. Press Close 3 times to exit the menu.

TAUS0702888EN*

Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10.4.x. Solution Please perfrom the step-by-step procedure mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0702947EN*

Description When sending afax from the FK-502 to a HP9120fax machine or Olivetti MFP machine, d-Color MF260, the line remains connected. Solution cause:
HPV.34 protocol orFK-502 settings/firmware.
SOLUTION: Prior to upgrading the firmware (if necessary), set V.34 = OFF when sending afax to the HP9120 Faxor Olivettid-Color MF260: 1. Inserting the fax number directly on the fax display If sending a FAX inserting directly the fax number on the fax display, set the V.34 protocol OFF by performing the following setting: FAX Button => Common Setting => Line Setting => V.34 OFF, and then press the OK button twice. 2. Storing the fax Number in the Address Book When adding a new contact to the Address Book via the Web Interface, perform the following setting: Enter the TCP/IP address of the machine within the browser => Scan => Address Book => New Redistration => Abbr. Dial => Next => Insert User Name and Destination => Select V.34 OFF = ON => Apply. If adding a new contact via product keyboard, perform the following steps: Utility/Counter => One Touch Registration => FAX => Address Book => Address Dial => New => Insert User Name and FAX Number => Line Setting => Select V.34 OFF (this button must be highlighted in blue) => click twice the OK button. Performing the above-mentioned setting when creating a new Contact causes the FK-502 to disable the V.34 protocol for this Contact only. When sending a fax to another Contact without to having set V.34 OFF, the machine again uses the V.34 protocol. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by KM Europe (BEU).

TAUS0702389EN*

Description What is the difference between banner page and banner printing? Solution Banner page is basically a separator page that prints between each job. Banner printing is print onto banner size paper.

TAUS0702396EN*

Description What is the difference between Separate Scan and Single Page Scan when scanning to a destination via the standard controller? Solution When selectingSeparate Scan, this allows for the building of a document that is more then the RADF can handle, typically 50 sheets. Documents greater then 50 pages should use this function so that only one file is built and received. When using Single Page Scan, this will break down the document into single page documents or file. If 10 pages are scanned, 10 files will be received.

TAUS0702442EN*

Description Missing Gradation button. Solution CAUSE: Dev bias choice is enabled. SOLUTION: Go to [Service Mode]=> [Imaging Process Adjustment]=> [Dev. Bias Choice] and set it to OFF.

TAUS0702534EN*

Description How to install a printer using LPR (IP Printing) under Macintosh OS9. Solution Please perform the procedures mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0702745EN*

Description Is the IP Scanner utility supported? Solution The IP Scanner utility is a legacy Minolta product and is not supported on Konica Minolta printers.

TAUS0702806EN*

Description Network Fax Setting button is missing from screen 2/2 of the Network Setting display. Solution CAUSE: The internet fax setting is set to OFF. SOLUITON: To set the internet fax setting to ON, perform the following: 1. Press the Utility/counter key. 2. Touch [Details] on the touchscreen. 3. Press Stop-0-0-Stop-0-1. 4. Touch [System 2] on the touchscreen. 5. Touch [Network Fax Settings] on the touchscreen. 6. Touch [ON] which is located next to Internet Fax on the touchscreen. 7. Touch [END] on the touchscreen. 8. Touch [Exit] on the touchscreen.

TAUS0702815EN*

Description SD-503 was uninstalled but the machine still indicates that the SD-503 is installed. Solution CAUSE: TheSD-503 was not removed properly; the creasing unit still remains. SOLUTION: Follow the installation procedures for the SD-503 in reverse order and ensure that all components are removed.

TAUS0702890EN*

Description Printing to a Windows Samba shared printer from a Macintosh. Solution Please perfrom the step-by-step procedure mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html