CAUTION

1. Precautions for Service Jobs A toothed washer and spring washer, if used originally, must be reinstalled. Omitting them may result in contact failure which could cause an electric shock or fire. When reassembling parts, make sure that the correct screws (size, type) are used in the correct places. Using the wrong screw could lead to stripped threads, poorly secured parts, poor insulating or grounding, and result in a malfunction, electric shock or injury. Take great care to avoid personal injury from possible burrs and sharp edges on the parts, frames and chassis of the product. When moving the product or removing an option, use care not to injure your back or allow your hands to be caught in mechanisms. 2. Precautions for Servicing with Covers and Parts Removed Wherever feasible, keep all parts and covers mounted when energizing the product. If energizing the product with a cover removed is absolutely unavoidable, do not touch any exposed live parts and use care not to allow your clothing to be caught in the moving parts. Never leave a product in this condition unattended. Never place disassembled parts or a container of liquid on the product parts falling into, or the liquid spilling inside, the mechanism could result in an electric shock or fire. Never use a flammable spray near the product. This could result in a fire. Make sure the power cord is unplugged before removing or installing circuit boards or plugging in or unplugging connectors. Always use the interlock switch actuating jig to actuate an interlock switch when a cover is opened or removed. The use of folded paper or some other object may damage the interlock switch mechanism, possibly resulting in an electric shock, injury or blindness. 3. Precautions for Working Environment The product must be placed on a flat, level surface that is stable and secure. Never place this product or its parts on an unsteady or tilting workbench when servicing. Provide good ventilation at regular intervals if a service job must be done in a confined space for a long period time. Avoid dusty locations and places exposed to oil mist or steam. Avoid working positions that may block the ventilation port of the product. 4. Precautions for Handling Batteries (Lithium, Nickel-Cadmium, etc.) Replace a rundown battery with the same type as specified in the manufacturers parts manual. Before installing a new battery, make sure of the correct polarity of the installation or the battery could burst. Dispose of used batteries according to the local regulations. Never dispose of them at the users premises or attempt to try to discharge one.
5. Precautions for Laser Beam (Products Employing Laser Only) Removing the cover marked with the following caution label could lead to possible exposure to the laser beam, resulting in eye damage or blindness. Be sure to unplug the power cord before removing this cover. If removing this cover while the power is ON is unavoidable, be sure to wear protective laser goggles that meet specifications. Make sure that no one enters the room when the machine is in this condition. When handling the laser unit, observe the Precautions for Handling Laser Equipment.

M: General/Mechanical/Electrical

CONTENTS

1. CF910 to CF911P Changes List.. 1 2. Dis/ Reassembly/Adjustment.. 2 3. General/Mechanical/Electrical.. 3 4. Switches on PWBs, Service Mode.. 4 5. Troubleshooting... 5 6. Operation Panel... 6 7. Connection Tools... 9 Connection to Notebook PC and X-Rite (DTP32). 9 Jig Software Set-Up.. 10 8. Replacement Pages... 11 Dis/ Reassembly/Adjustment
(D-114, 116, 131, 138, 150)
General/Mechanical/Electrical
(M-115). 19 (S-5, 7, 47, 51). 20
Switches on PWBs, Service Mode Troubleshooting

(T-2, 3, 4, 5, 6)

9. LCD Messages from User Guide, Administrator Guide. 29 Error messages.. 29 Print Server messages... 37
This manual contains explanations, modifications and replacements that
will make the CF910 Service Manual applicable to the CF911P Printer.
For all pages in the CF910 Service Manual, please read printer for the
word copier and print for the word copy.
D: DisReassembly/Adjustment
1. CF910 to CF911P Changes List
1-1. The CF911P does not contain the following CF910 parts (Electrical Parts List). LA1 M1 M2 M24 M25 PC1 PC2 PU2 PWB-A PWB-B PWB-G PWBSE1 SE2 SE3 SE4 Exposure Lamp Scanner Motor Original Glass Cooling Fan Motor IR Cooling Fan Motor 1 IR Cooling Fan Motor 2 Scanner Home Position Sensor Original Cover Angle Detection Sensor DC Power Supply 2 CCD Sensor Board A/D Converter Board Motor Drive Board Tech. Rep. Setting Switches Board Original Size Detecting Sensor 1 (OP) Original Size Detecting Sensor 2 Original Size Detecting Sensor 3 Original Size Detecting Sensor 4 (OP)
1-2. The following part has been changed. UN27 From CF910 Control Panel to CF911P Operation Panel.
1-3. The CF911P includes the new parts listed below. Fiery X2e PWB-E Printer Control Board Controller Interface Board
1-4. General manual changes. 1. Change the Touch Panel to the Control Panel and/or PC screen. 2. Change the Malfunction Reset switch to the Trouble Reset key on the panel that appears in Clear Mode on the PC screen. 3. Image stabilization problem indicator is not applicable. 4. Security Mode is not applicable. 5. Additional Notes: When the power is switched on but the CF911P Printer does not display Ready, switch the power Off and On again. When the Message Alert, Service Code is displayed, press the down key, display the Error Code on the second line.
2. Dis/ Reassembly/Adjustment

Manual Change List PAGE

D-1 D-7, 8

26.79 W Not applicable

Laser max power 8 mW PWB-A, PWB-B, PWB-G, PU2 UN27
Changed CF911P Operational Panel. Not applicable Not applicable Not applicable See replacement page 11. Not applicable See replacement page 13. See replacement page 14. Not applicable Not applicable Fig. 2 Program Transfer Mode screen of the software tool. See replacement page 18.

D-72 to 79 D-100 D-113 D-114 to 127 D-128 to 130 D-131 D-137 D-148 D-149 D-150
Optical Section IR (CCD Assy, Mirror Lens/Exposure Lamp/ Cable Touch Panel Correction Mode Setting Mode IR Area Developer Change Mode Gradation Adjust AE Adjust IR Area Fig. 2 Downloading Comp..
NOTE: When you dont have an X-Rite DTP32 densito meter, see page 17 (D-137-4) Another Gradation Adjust (Visual Calibration), in this manual.
3. General/Mechanical/Electrical

G-1 G-6

26.79 W Delete
Laser Radiation Power: 8mW Exposure Lamp, Original Scanning, Scanning Density, Exposure System, Types of Originals, Maximum Size of Original. Warming-up Time After Energy Saver Mode First Copy Time (Upper Drawer, 1.000, Manual Exposure Mode) Copying Speed for Multi Copy Cycle (Upper Drawer, 1.000) (Copies/min)
Not applicable First Print Time (Upper Drawer) Printing Speed for Multi Print Cycle (Upper Drawer) (Prints/min) Delete
Zoom Ratios, Void Image Width, Lens, Light Source, Exposure Lamp, Dimensions. Options (AFR-12, ADF Kit D, Editor Board, Editor Display, Mount Kit E, Data Controller D-102, Plug-in Counter). 50/60 Hz 0.3% System Options: 2. Plug-in Counter, 3. Duplexing Document Feeder, 4. Data Controller D-102, 5. Editor Display, 6. Editor Board. IR Unit 3. Photoelectric Conversion, 4. IR Scanner Drive Motor Scanner Motor M1, Exposure Lamp LA1, Scanner Motor M1, IR Control Board Chapter 9 Image Reader Section IR Digital image data. Press Start Key Full toner collecting box detection Key Counter CNT12, A/D Converter Board PWB-B, CCD Sensor Board PWB-A, DC Power Supply 2 PU2, Exposure Lamp LA1

G-10 G-12

50/60 Hz 3 Hz Delete
M-1 M-2, 3 M-5 M-6, 8 M-11 M-22 to 41 M-43 M-45 M-115 M-130, 131
Delete Not applicable Not applicable Not applicable Not applicable Not applicable Print digital image data. Print start signal. See replacement page 19. Not applicable
S: Switches on PWBs/Service Mode
4. Switches on PWBs, Service Mode
All pages S-3, 4 S-5 S-7 S-9 S-11 S-17 S-18 S-19 S-20 S-22 S-24 S-25 S-26 S-29 S-30 S-33 S-36 S-37 S-39 S-40 S-41 S-43 S-45, 46 S-47 S-50 S-51
PC screen Display. Change to Operation Panel illust. See page 7 in this manual. See replacement page 20. Does not have Tech. Rep. Switches Board. See replacement page 21. Not applicable Not applicable Changed to Serviceman Mode of PC screen. Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable See replacement page 22. Not applicable See replacement page 23.
Touch Panel Display Control Panel Warning screens Function Of Switches And Variable Resistors On PWBs. User Mode Settings in the User Mode Service Mode Screen Admin. Mode, Org. Delete Sensor, Editor Screen, Fuser Oil Change. IR Area, ADF check AE Adjust, CCD check Admin Mode Org. Detect Sensor Editor Screen User Set -> 10k Warning IR Area ADF check AE Adjust CCD check ADF Ent, ADF Rev. (Life 2) Trouble 4 (IR) ADF Warning 3 (IR) AE Adjust, CCD check, IR Area, Original Stop Position Set Security Mode Developer Change Mode Touch Panel Correction Mode Date/Time Input Mode

2. Connect the Notebook PC. Connect the RC232C cable to the serial port of the notebook-sized PC and the port of the switcher.
3. Connect the Switcher. Remove the ADF connector cover. Connect the DB-25ADF Cable to the port of the Switcher and the ADF port of the CP911P.
I JIG SOFTWARE START-UP 1. Load the Service Software CD into the CD Drive of the Notebook PC. Copy the software to the HDD. 2. Open Windows Explorer, click on the HDD drive, double-click on the file FACTE.exe. If chains of small characters DF appear on the PC screen, the connection is complete. 3. If the connection fails, click Disconnect from among the Action, click Settings in the menu bar to open the communication panel. Check the following items: PORT. Port of the Notebook PC to be used Baud. 19.2k (Set the switcher to the A CF911P side).
4. Click Connect from among the Action choices in the menu bar to start communication with the Notebook PC.
5. Select the printer adjustment mode from among the CF911P choices in the menu bar. F1. Serviceman Mode F3. Dev Mode F4. Clear Mode F5. Program Transfer Mode NOTE: If the system hangs up during the above operation, terminate Windows and restart from step 1.

8. Replacement Pages

3-7. SETTING MODE
(1) Accessing the Serviceman Mode 1. Select Serviceman mode from the CF911P in the menu bar.
(2) Manual Paper Width 1. Place several sheets of A3 wide (305mm 457mm) or paper on the Multi Bypass Table.
2. Select the function Manual Paper Width. 3. Select Maximum Size and click the Start key. (This starts an automatic adjustment.)

MACHINE ADJUST MODE

(1) Accessing the Machine Adjust Mode 1. Open CF911P in the menu bar on the PC and click Serviceman Mode. 2. Select Machine Adjust from the Serviceman mode menu.
(2) Fuser NIP NOTE After Fuser Nip is adjusted, Fuser Speed must also be adjusted. 1. Place A4 crosswise paper in either one of the drawers or on the Multi Bypass Table. 2. Open the Front Door and slide out the Transfer Drum Unit. 3. From the position where the Fusing Roller pressure adjusting screws are fully tightened, back them off four turns, ensuring uniform pressure on the front and rear ends. 4. Slide the Transfer Drum Unit back into the printer. 5. Close the Front Door. Reference The Fusing Roller pressure adjusting screws can be adjusted by removing the Left Middle Cover.

DEVELOPER CHANGE MODE

(1) Developer Change
(Developer Discharge Developer Filling Developer Agitating)
NOTE Although functions are available to perform Developer Discharge, Developer Filling, or Developer Agitating individually, perform Developer Change that covers all these in a given sequence. 1. Turn OFF the Power Switch. 2. Open the Front Door, remove the Developing Unit Cover, and slide out the Developing Unit. 3. Install the Jumper Harness and Mag. Roller Shields. Plug in the Large and Small Connectors. Mag. Roller Shield 4

4. Turn ON the Power Switch. 5. Open CF911P in the menu bar on the PC and click Dev Mode. 6. Open and close the Front Door. 7. Install the Interlock Switch Actuating Jig. 8. Select Developer Change.

3-10. GRADATION ADJUST

1. Turn OFF the front door interlock switch and close the front door. Click Gradation Adjust. 2. For the Gradation adjustment procedure, refer to the on-line manual. (Double-click the file FACThelp.htm on the CD-ROM.)
NOTE: Before making the Gradation Adjust, set PRT Max. Density, PRT Highlight, Background Voltage and VB Shift in the Image Adjust to 0.
3. Start the Gradation Adjustment. Switch the Switcher to the A CF911P position. Click Gradation Adjust. When the Ex. button is clicked, the previous screen reappears. 4. Wait for CF911P to reply. Wait until the message Start Test Print appears. When it appears, click the Start (RETURN) key. NOTE: If the test print sequence fails because of a paper empty condition, add paper, then initialize the printer and restart the Facte.exe program. The printer can be initialized by either of the following procedures: Press the Menu key and downward pointing arrow key on the control panel, select Reboot Servers, and press the SET key; or, turn OFF, then ON the power. Click the Start (RETURN) key. When the Ex. button is clicked, the previous screen from step 3 reappears. The test print cycle starts with the message Copying (Cyan), Copying (Magenta), Copying (Yellow), Copying (Black) appearing on the screen. If the printer is warming up, the message Warm-up appears.

D-137-1

If the printer is not printing, restart the Facte.exe program. This screen appears before the print cycle is completed. 1. Switch the Swticher to the B X-Rite position. (If the switch position is not changed, the PC screen shows _.) 2. To read the test print, click the Read TestPrint button. 3. To calibrate the X-Rite, click the Start DTP32 Calibration button. NOTE: Calibration is necessary when the message NEEDS CALIBRATION appears, or at roughly a weekly frequency. 5. Calibrate X-Rite. Insert the X-Rite Auto Cal Strip into the strip insertion slot.
Go to the next step when this LCD screen appears.

Test Print

6. Read the cyan data. Wait until the message Insert Cyan Pass appears. Set the X-Rite guide to 15 and slowly pass the test print through the X-Rite from the front so it can read the cyan data. This lets X-Rite start reading the data automatically. 7. Read the magenta data. Wait until the message Insert Magenta Pass appears. Set the X-Rite guide to 30 and slowly pass the test print through the X-Rite from the front so it can read the magenta data. 8. Read the yellow data. Wait until the message Insert Yellow Pass appears. Set the X-Rite guide to 10 and slowly pass the test print through the X-Rite from the front so it can read the yellow data. 9. Read the black data. Wait until the message Insert Black Pass appears. Set the X-Rite guide to 25 and slowly pass the test

D-137-2

print through the X-Rite from the front so it can read the Black data. 10. Transmit the correction values to CF911P. Switch the Switcher to the A CF911P position. (If the switch position is not changed, the PC screen shows _.) Click the Exit button.
Data is then transferred to the printer, showing the message Cyan Copying,." on the screen. At this time, the cyan gray scale pattern is printed to initialize CF911P.
11. This completes the color adjustment procedures. Repeating these adjustment procedures 3 times will allow the colors to saturate. To make readjustments, click the Start (RETURN) button to go back to step 4. Wait for CF911P to reply and repeat the adjustment procedures. Click the EX button to exit from the adjustment.

D-137-3

I Another GRADATION ADJUSTMENT Another Gradation Adjustment is Visual Calibration, when the X-Rite DTP32 is not being used. 1. To print out the VisualCal chart chart Limits and 30% Match (Fig. 1): Press the Menu key. Press the down key to select Reboot Server. Press the Set key. When the message To update/set up, press any key. appears, press any key. Press the down key to select Run Setup. Press the Set key to run the setup. Press the down key to select Calibration. Press the Set key. Press the down key to select Calibrate. Press the Set key. Press the down key to select Print limits pg?. Press the Set key. Press the down key to select Yes. The chart is printed out. 2. Perform the checkup by following the instructions on the chart. Use the up/down keys to change settings. 3. Follow up with the VisualCal chart Gray Balance check (Fig. 2). This chart is auto printed. The checkup instructions on the chart.

Fig. 1 VisualCal chart

Limits and 30% Match

Fig. 2 VisualCal chart

Gray Balance

D-137-4

FLASH MEMORY
Software has conventionally been upgraded by replacing ROM on each board. This printer employs flash memory for the system control IC mounted on the IR Control Board. Its contents are reprogrammed easily by performing the following steps using the IC card (memory card), into which data has been previously downloaded. NOTE NEVER remove or insert the memory card with the printer power turned ON.

Memory Card Cover

Fig. 1
1. With the Power Switch in the OFF position, unplug the power cord from the power outlet. 2. Remove the Hopper Unit. 3. Remove the two screws that secure the Memory Card Cover. 4. Install the Memory Card. See Fig. 1. 5. Select Program Transfer Mode from the CF911P in the menu bar of Service Software. 6. Plug the power cord into the power outlet. 7. Turn ON the Power Switch. This rewrites the data. 8. On the PC screen, make sure that the data has been properly written. See Fig.2. 9. Turn OFF the Power Switch. Unplug the power cord from the power outlet. 10. Remove the memory card.

Fig. 1 Memory Card Installation Position Insert the memory card into the specified position on the IR Control Board.
Fig. 2 Displayed on PC screen in Program Transfer Mode of the FACTE.exe service software.

PC Drum Cleaning

<Cleaning Operation> 1. The Cleaning Blade is pressed against the surface of the PC Drum to scrape toner off it. 2. The Paddle flips toner accumulated on the edge of the Cleaning Blade to the Toner Conveying Coil. Paper Take-Up Motor M15 3. The Toner Conveying Coil conveys toner to the Toner Collecting Box in the rear of the printer. Toner Conveying Coil Paddle Toner Conveying Coil
Paddle PC29 Toner Collecting Box Cleaning Blade
<Full Toner Collecting Box Detection> The Toner Collecting Box has a capacity of about 3,000 cc. When Toner Collecting Box Full Sensor PC29 remains activated for a consecutive 1-sec. period, the printer regards that the box is almost full (near-full condition). When 1K prints have been made after the near-full warning display, the printer inhibits the initiation of a new print cycle.

Warning Display

Malfunction Display

Online

Message

After 1K print

Waste toner nearly 1234567890123456 full ABCDEFGHIJKLMNOP

Menu Set Cancel Menu

Waste toner full 1234567890123456

ABCDEFGHIJKLMNOP

Set Cancel
<Near-Full and Full Toner Collecting Box Reset> The near-full and full Toner Collecting Box displays are reset if PC29 is in the deactivated state when the Power Switch is turned ON, Front Door is opened and closed, or the Toner Collect counter is cleared after the full Toner Collecting Box has been replaced.
(1) Warning Screens The warning screen may be a malfunction display, error display, warning display, or a caution display. <Malfunction Display> A malfunction display is given when trouble occurs which cannot be corrected by the user. <Error Display> An error display is given when trouble occurs which can be corrected by the user. Examples: Paper misfeed, toner empty, door open.

Alert Service Code

Paper jam at JA
<Warning Display> A warning display is given when any further printer operation will not be possible, or only faulty results will come out, due to erroneous settings or other cause. Examples: Unmatched paper size in Auto Paper mode, the number of prints set exceeding the limit.
<Caution Display> A caution display is given when, though further printer operation will be possible, it could result in a malfunction.
Examples: Toner Collecting Box becoming full, toner soon to run out.

Load xxx in Tray 1

This printer allows the Tech. Rep. to easily determine whether a particular controlled part is fully operational and check for printer operating conditions. (For details, see the following pages.) <Procedure> 1. When a paper misfeed or malfunction occurs, identify on the circuit diagram accompanying the text the controlled part that is probably responsible for the problem. 2. Open State Confirm from the Service mode menu and, from among the Switch 1 to 3 screens, select one that is associated with the part identified in step 1 above. 3. Change the state of the part in question and see if the signal is changed. <Example> When a paper misfeed occurs, Upper Drawer Paper Take-Up Sensor PC12 is considered to be responsible for it. <Procedure> 1. Remove the sheet of paper misfed. 2. Select Switch 1 (Paper) of State Confirm available from the Serviceman mode menu.
3. Check that Upr.-Trans is Off on the screen. 4. Use a sheet of paper to move the PC12 actuator so that PC12 is blocked. 5. Check that Upr.-Trans is now On on the screen. On: PC12 is operational. Off: PC12 is faulty.
These are only typical screens which may be different from what are shown for each individual printer.

Switch 1 (Paper Passage)

Switch 2 (Options)

Sensors 3 (Others)

Table No.

Copying Status

PC Dev. Status
Black Toner Supply Status

Temperature and Humidity

Paper Passage Check

ROM Version

PAPER TRANSPORT FAILURE

Paper Misfeed

When a paper misfeed occurs in the printer, a misfeed message and the misfeed location are displayed on the LCD. Paper misfeed location label inside Front Door.
LCD Message Paper jam at J?

Misfeed location

1154O466AA
Location JA JB JC JD JE JF JG JH JI JJ JK JL
Misfeed/Paper Location Upper Drawer take-up Middle Drawer take-up Lower Drawer take-up Multi/Manual Bypass take-up Transport Transfer Separator Fusing Exit Duplex Unit take-up/transport Duplex Unit turnover/storage Sorter transport Sorter exit LCT take-up
Ref. Item No. (1) (2) (3) (4) (5) (6) (7) See relevant Option Service Manual.

See Section 2-3.

<Misfeed Display Resetting Procedure> Misfeed in printer Misfeed in option Open and close the Front Door. Raise and lower the option, or slide the option away from, and back up against, the printer.
<Misfeed Detecting Sensor Layout>

Paper Exit Switch S10

Separating Failure Detecting Sensor PC21 Paper Attraction Detection Board 2

PWB-O2

Manual Feed Paper Empty Sensor PC15

Paper Attraction Detection Board 1

PWB-O1

Transport Roller Sensor PC19 Upper Drawer Paper Take-Up Sensor PC12 Middle Drawer Paper Take-Up Sensor PC13 Lower Drawer Paper Take-Up Sensor PC14
Paper Leading Edge Detecting Sensor PC18

LCD Messages

9. LCD Messages
These explanations are refer to the User Guide and Administrator Guide.
From User Guide Error messages
This section provides a list of error messages that may appear on the CF911P Printer Control Panel, as well as troubleshooting tips. Error messages can result from problems with the print job or the Printer. Some of the most common error conditions are listed here. When an error interferes with printing, you will see a message on the Printer Control Panel. Following are the messages (listed in alphabetical order), with the appropriate corrective action for each one. You can cancel the pending print job while you attend to the error condition. A few normal status messages are included in this list in case they cause concern. LCD message:
Black toner nearly empty Busy
Corrective action/additional information: The black (K) toner has almost run out. You should soon replenish the black toner container according to the instructions in your printer manual. The Printer has received a print job, but the printer is busy performing a non-printing related task. The job will print when the printer finishes that task. There is a problem with the printer power or connection. Make sure all connections are secure. There is a problem with the printers toner hopper. Check and replace it if necessary according to the instructions in your printer manual. Paper is jammed in the printers duplex unit.The Printer will resume printing when the paper is removed. The cyan (C) toner has almost run out. You should soon replenish the cyan toner container according to the instructions in your printer manual. One of the printer doors is open. The Printer will resume printing when the door is closed. There is an unidentified problem with the printer. See the printer user interface for additional messages. The Printer will resume printing when the problem is corrected. The printers front door is open. The Printer will resume printing when the front door is closed. The fuser oil bottle in the fixing assembly is almost empty. You should soon replace the fuser oil according to the instructions in your printer manual.
Check power and cable Check toner hopper Clear paper from duplex unit Cyan toner nearly empty Door open Error: check printer panel Front door open Fuser oil nearly empty

Separations do not combine properly.
Make sure that the file was initially created as separations. If you are printing separations or a DCS format file, set the Combine Separations print option to On. With Combine Separations On, all four colors will be printed on a single page; with Combine Separations Off, four grayscale pages will print to simulate four single-color plates. Print a test page. If your test page shows that the printer is working properly, correct the problem within your application software. If the test page is wrong, the printer may need to be calibrated or adjusted in some other way. Adjust the Brightness option. You can use the Brightness option when printing from an application or from Fiery Downloader to lighten your image whenever you print a PostScript or Encapsulated PostScript (EPS) file. Check with the administrator about the current calibration information. The printer may need to be recalibrated because it has been too long since it was calibrated or because it is using a different target. In the Print Options dialog box, make sure that Color/Grayscale or ColorSync Color Matching or PostScript Color Matching is selected (not Black and White). Make sure that the Color Mode selected for the job is CMYK and not Grayscale.
The registration or colors of an image are not what you expected. Your printed file appears too dark.
Color output is incorrect.
Color file prints in black and white.
Desktop Color Separations (DCS) format images print incorrectly.
Make sure that you selected the correct options to send separations in the applications Print dialog box. Make sure that you have the file for every layer of separation that you are printing. Set the Combine Separations option to On. This combines the high-resolution files for an image and prints them. With Combine Separations Off, the low-resolution master file will print.
QuickDraw fill patterns print as solids.
Use the Adobe PostScript Printer driver (or the Apple LaserWriter 8.3 or later printer driver).
Problems with Fiery Downloader

General problems

Make sure that you are using the latest version. If you are updating your Printer to new system software, delete the previous versions of Fiery Downloader from your Mac OS or Windows computer and install the latest versions to insure full compatibility. Make sure that the Printer is not being calibrated. If the Printer is being calibrated, you cannot connect to it. This insures that only one person is calibrating the server at any time and that print jobs do not use unexpected calibration. Try printing using the Showpage option in the Download PostScript File dialog box. The Showpage (after EPS files) option adds a showpage PostScript language command at the end of the print job. Certain applications omit this necessary PostScript language command when they generate EPS files. Youll need to select the Append Showpage option when printing EPS files generated by these applications. If you continue having difficulties printing an EPS file with Fiery Downloader, try printing the file from the application in which it was created. Make sure that the job does not contain a PostScript error. Use Fiery WebSpooler to check the jobs status. A job containing a PostScript error appears in red in the Fiery WebSpooler display.

Enable NDS No NDS trees (Network Service found. Setup>PServer Setup > NDS Setup)

After this Setup screen:

Select NDS Tree (Network Service Setup>PServer Setup>NDS Setup)
Warning! Selecting a new NDS tree deletes Bindery setup.
You have previously connected the Printer to a different NDS tree. NetWise supports only a single NDS tree connection. To avoid a potential conflict with an existing tree connection (for example, if the connection was made through a NetWare 4.x server in emulation mode), all bindery settings will be deleted. If you choose OK, and choose Yes in the following message screen (Delete Bindery setup and continue?), bindery settings are deleted and have to be re-entered in Bindery Setup. To avoid deleting the bindery settings, press the Menu key, or select OK and choose No in the following message screen (Delete Bindery setup and continue?). Repeat NDS Setup without changing the NDS tree, or exit to Bindery Setup to review your current bindery settings. The chosen container contains no sub-containers or objects relevant to the current mode of navigation.
Navigating NDS tree (Network Service Setup> PServer Setup>NDS Setup) Bindery Setup (Network Service Setup>PServer Setup>Bindery Setup) Select File Server From List (Network Service Setup>PServer Setup>Bindery Setup)

___ is empty.

If you also plan to use NDS, set up NDS before Bindery. Error. Cannot open bindery connection to NDS server.
No NDS settings are present. You are reminded to perform NDS Setup before Bindery Setup in case your network includes both NDS and bindery servers. Select this server through NDS setup or disable NDS and select it through bindery.
Select File Server No NetWare From List file server (Network Service found. Setup>PServer Setup>Bindery Setup) Enter First Letters of Server Name (Network Service Setup>PServer Setup>Bindery Setup) File server name not found. Try again?
No file server was found when Printer queried the network to create a list of supported servers or a list of all servers. Check cable connections and make sure the NetWare server is turned on. No file server with those letters was found when Printer queried the network. Check the name of the NetWare file server, check cable connections, and make sure the NetWare server is turned on. No file server has been added in Bindery Setup.

Runtime error messages

See the User Guide for additional runtime error messages, including printer alerts to load media in trays or cassettes, and a Disk Full message. These messages are reported by the Printer Control Panel and Fiery WebSpooler. PostScript error reporting can be turned on as a print option from Mac OS applica-tions that use a PostScript Level 2 or PostScript 3 driver or by setting the PS Setup option Print to PS error to Yes. Check power and cable This message indicates that the interface cable between the Controller Board and the printer engine is not connected, or a print job is ready but the printer is not turned on. Printer not found TCP/IP or IPX networks Most failures to find a printer on the network are due to conflicting or missing name or address settings for the Printer. You must enter particular names in certain places. The required names are: TCP/IP host name (also known as the DNS name), which is defined by your organi-zation. Enter the host name as the Server Name on the Control Panel. Remote printer (internal machine) name. Use one of the following: print hold print_PRN-M hold_PRN-M NOTE: If your network environment includes a UNIX server, make sure the remote printer name does not include a hyphen or slash character.
You must reconfigure one of the Fiery utilities on each workstation if you change the DNS name (also known as the TCP/IP host name) of the CF911P Printer. Check the table below for the appropriate name to use.

In this location:

Server Setup on Printer Control Panel Windows NT hosts file Windows NT setup for TCP/IP

For this item:

Server Name option host name lpd host name Name of printer on lpd host machine

IPX/SPX networks:

User-selected name ----------_direct _print _hold PRN-M Server name of Printer as specified in Setup

TCP/IP networks: See:

User-selected name

page 2-8

DNS name (TCP/IP host name) DNS name (TCP/IP host name) queuename: print or hold queuename: print or hold queuename: print or hold ---
page 4-18 page 4-18 and Getting Started page 4-27
UNIX /etc/printcap file (BSD) Solaris NetWare administration utility
rp line lpadmin queuename print queues (must be all lowercase and in English) New Device Server Name
Add New Server dialog box, when configuring a Fiery utility