Crown Print Monitor Administrator's Guide

1800641-001B

Trademarks
The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. Crown, CrownAdmin, CrownNet, and the Crown logo are registered trademarks of MINOLTA-QMS, Inc. MINOLTA is a trademark of MINOLTA Co., Ltd. PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdictions. Helvetica/ Linotype-Hell AG and/or its subsidiaries. Microsoft, Windows/Microsoft Corporation. FrameMaker/Adobe Systems, Inc.

Proprietary Statement

The digitally encoded software included with your printer is Copyrighted 2000 by MINOLTA-QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in par t, without the express written permission of the printer vendor.

Copyright Notice

This manual is Copyrighted 2000 by the MINOLTA-QMS, Inc. All Rights Reserved. This manual may not be copied in whole or in par t, nor transferred to any other media or language, without the express written permission of the printer vendor.

Contents

1 Introduction
Introduction 4 System Requirements 6 About the Documentation 7 About This Manual 8 About the Crown Print Monitor 9

2 Installation

Installing the Crown Print Monitor 12 Adding a Printer Port 14 Configuring a Port 20 Using the Crown Print Monitor 24 Uninstalling the Crown Print Monitor 27

3 Troubleshooting

Spooler Status Information 30 Monitor Status Information 32 Printer Status Information 34 Grayed Out Printer Icon 35

Glossary Index

Introduction
The Crown Print Monitor for Windows 2000/NT4/Me/98/95 Print Spooler (both workstation and server versions) controls the printing environment for both local and remote print jobs submitted through shared resources. In the Crown Print Monitor, Print Spooler monitors or despoolers are configured to service print jobs in a particular queue. The Crown Print Monitor is designed specifically for your printer using TCP/IP protocol to transport print jobs and access printer status information.
As the following illustration shows, the Crown Print Monitor does more than just transport your print job to the print device. It also provides status information on that print job.
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System Requirements

To use the Network Print Monitor, you need the following:
For this system requirement Printer Microsoft Windows 2000/NT4/Me/98/95 Crown Print Monitor Files You need.
A printer with a CrownNet for Ethernet Interface, configured for the TCP/IP protocol Microsoft Windows 2000/NT4/Me/98/95 WINMON.DLL WINMON.HLP MONITOR.INF SETUP.EXE MQPMON.EXE Main Crown Print Monitor Program Crown Print Monitor online help file Crown Print Monitor installation script Crown Print Monitor installation utility Crown Print Monitor available on the Internet

About the Documentation

If your printer has a network interface, the Crown Print Monitor documentation came with your printer documentation.
Crown Print Monitor Administrators Guide Youre now looking at this manual. It contains detailed information on installing, using, and troubleshooting the Crown Print Monitor. A more detailed explanation of this manual is provided in the About This Manual section, later in this chapter. The online help file explains what the monitor is, describes its use, and provides context-sensitive help for topics.
Crown Print Monitor Online Help

Other Documentation

In addition to this documentation you will also have your printer documentation, the network interface documentation, and your Windows and other Microsoft documentation.

About This Manual

This manual is written for Windows 2000/NT4/Me/98/95 administrators, and it is divided into the following sections:
Installation Troubleshooting
Presents an overview of the Crown Print Monitor, provides system requirements, and describes the Crown Print Monitor files. Provides the installation and uninstallation instructions and describes how to access and use the Crown Print Monitor. Provides information on Crown Print Monitor status messages.
Provides printing terms specific to the Windows 2000/NT4/Me/98/ 95 environment.

Conventions

The following typographic conventions are used throughout this manual:
Mixed-Case Courier Text you type, and messages and information displayed on the screen. Variable text you type; replace the italicized word(s) with information specific to your computer, printer, or network. File and utility names. Variable information in the text. Press the Enter key (PC).
Mixed-Case Italic Courier

UPPERCASE

lowercase italic
Notes contain tips, extra information, or important information that deserves emphasis or reiteration.
About the Crown Print Monitor
The Crown Print Monitor transports print jobs to a print device using the TCP/IP protocol and provides status information to the host via Print Manager. Its three main components are status, send, and configuration. Theyre explained in the following sections.

Status Component

This component obtains information from the printer, such as print job go/nogo and error or warning conditions. Status information displays in Print Manager through the print queue status dialog box. Status information comes from either the Windows 2000/ NT4/Me/98/95 Print Spooler, the Crown Print Monitor, or the printer, depending on where the job is in the printing process. See chapter 3, Troubleshooting, and chapter 2, the Using the Crown Print Monitor section, for more information on status messages.

Send Component

The Crown Print Monitor uses TCP/IP socket 35 for high-performance data transfer.
This component transports print jobs to a specific print device. When a job is sent to a print device by the Network Print Monitor, it utilizes all allocated Windows 2000/NT4/ Me/98/95 operating system resources to transport the job. If a connection is broken while a job is being transported, the monitor discards the remaining data and gives control back to the Crown Print Monitor Print Spooler. Any other pending jobs remain in the queue until the print device problem is corrected.

Configuration Component

This component configures the port name, Internet address, time delays, types of events to record in the application log, and problem sound alert. It consists of the Add Port and Configure Port dialog boxes. All configuration changes made via this component are automatically recorded in the Windows 2000/NT4/Me/98/95 system registry.

Installation

Installing the Crown Print Monitor
The Crown Print Monitor is installed on your Microsoft Windows workstation or server. A setup script (MONITOR.INF) is provided on the on the Software Utilities CD-ROM. This file is also available electronically on the Internet.
Windows 2000/NT4/Me/98/95
You must be logged on as a member of the Administrator group to install the
Network Print Monitor. Also, the TCP/IP network software must be installed.
Downloading from the Internet Create a new folder on your desktop, name the folder monitor. Download the mqpmon.exe file into the folder created in step 1. Open the monitor folder and double click the mqpmon.exe file This will extract the files into the monitor folder. Locate and double click the Setup.exe file within the folder. Continue with step 5 in the Installation section below.
If you need to download the Crown Print Monitor from the Internet see the steps
above, otherwise continue with the steps below.
Insert the Software Utilities CD-ROM into the appropriate drive on your PC. Select the Main Menu button, then Choose Explore this CD-ROM. Open the Print Monitor folder. Double click on the Setup.exe file. Choose Setup Language, then choose OK. Click Next on the Welcome screen to continue. The Crown Print Monitor Setup will begin.
If you are prompted to add a new port, type the IP Address of your printer into both the Port Name and IP Address boxes then choose OK. Choose Finish, and restart your computer when prompted. If you are updating an existing monitor, the system will automatically reboot your system once the installation has been completed.

Windows NT4

Upgrade Installation Use this procedure when upgrading to a different version of the Crown Print Monitor.
From the Start menu choose Settings. From the Settings menu choose Printer.
In the Printers window click the right mouse button to display the Print Servers Properties dialog box. In the Print Servers Properties dialog box select the Ports tab. Type in the path where the MONITOR.INF file is located (for example, a:\i386). Press or choose OK and the Select Port Monitor dialog box displays. Press or double-click port under Port Monitor. Choose Cancel in the Printers Ports dialog box then choose Cancel in the Print Servers Properties dialog box. Close the Printers dialog box. From the Start Menu, choose Settings. Choose Control Panel to open it. Choose the Services icon.

If an error box appears choose OK.
Highlight Spooler in the Services dialog box, choose the Stop button (located on the right-side of the dialog box), and the following message displays: Are You Sure You Want To Stop Spooler Service? Choose Yes, the Spooler status is set to blank, and the following message displays: Attempting to stop the spooler service on username Choose the Start button, Spooler status is set to Started, and the following message displays: Attempting to start the spooler service on username In the Services dialog box choose the Close button. Close the Control Panel. The Crown Print Monitor is now upgraded for all queues using it. Add the Port as explained in the next section, Adding a Printer Port.

Adding a Printer Port

Before you can transport print jobs to a print device and receive status information on them using the Crown Print Monitor, you must add the port associated with the print device to your system configuration.

Windows Me/98/95

Manual Option
From the Start menu, choose Settings. From the Settings menu, choose Printers. In the Printers window, click the right mouse button on an existing printer to display the printers menu. Choose Properties to display the Properties dialog box. Choose the Details tab and then choose Add Port. Select Other.
Select Crown Port from the list then choose OK. The Add Port window appears.
Type the logical name for the port in the Port Name text box. This is a descriptive identifier of the port. Each port name must be unique. The maximum port name is up to 128 characters. This name will display in the Print to: list box of the Printer Properties dialog box in Print Manager. If the port name exists already, the following message displays: The port name port_name already exists on this computer. Please choose another name. You must choose another Port Name.
On initial access to the Add Port dialog box, whatever you type in the Port Name
text box is automatically copied to the IP Address text box. The port name and IP address can be the same or they can be different. However, If they are different, then first click the cursor in the IP Address text box and type it. Then click the cursor in the Port Name text box and type it. Type the Internet Protocol Address for the port. This address is either the unique host name or the dot notation identifier of the network device.

Host Name A symbolic name (a convenient way for people to refer to a host) that identifies a machine on your computer. This name must exist in your Network Host Name file and must be unique. A unique set of four numbers, separated by periods, which identifies a device on the Internet (for example 191.45.105.227).

Dot Notation Identifier

If an invalid or previously used IP address (host name or dot notation identifier) is given, the following message displays: The port address IP_Address could not be resolved on this computer. Accept it anyway?
You must do one of the following:
Select No and type another valid IP address (this is what we recommend). Select Yes and add this address in the Network Host Name file on you computer before you send any print jobs to the port. If a print job is sent to the port before the address is entered in the Network Host Name file, printing of the job fails. Select Cancel to abort adding the port and to exit from the Add Port dialog box. Choose OK. Choose Close in Printer Ports dialog box, then choose Apply. Choose OK in Print Server Properties to close the Printers dialog box.

Auto Discovery

Choose the Auto Discovery option from the Add Crown Port menu.
Choose Search for Printers. The Crown Print Monitor software will search for printers, and automatically add the new Crown Port.

Windows 2000/NT4

From the Start menu, choose Settings. Choose Printers. In Printers window click the right mouse button. In the Properties dialog box select the Ports tab.
Choose the Add Port button. Choose the Printer Ports button. Select Crown Port from the list then choose OK. Type the logical name for the port in the Port Name text box. This is a descriptive identifier of the port. Each port name must be unique. The maximum port name is up to 128 characters. This name will display in the Print to: list box of the Printer Properties dialog box in Print Manager. If the port name exists already, the following message displays: The port name port_name already exists on this computer. Please choose another name. You must choose another Port Name. text box is automatically copied to the IP Address text box. The port name and IP address can be the same or they can be different. However, If they are different, then first click the cursor in the IP Address text box and type it. Then click the cursor in the Port Name text box and type it. Type the Internet Protocol Address for the port. This address is either the host name or the dot notation identifier of the network device.

Host Name A symbolic name (a convenient way for people to refer to a host) that identifies a machine on your computer. This name must exist in your Network Host Name file. A unique set of four numbers, separated by periods, which identifies a device on the Internet (for example 191.45.105.227).
If an invalid IP address (host name or dot notation identifier) is given, the following message displays: The port address IP_Address could not be resolved on this computer. Accept it anyway?
Select No and type another valid IP address (this is what we recommend).
Select Yes and add this address in the Network Host Name file on you computer before you send any print jobs to the port. If a print job is sent to the port before the address is entered in the Network Host Name file, printing of the job fails. Select Cancel to cancel adding the port and to exit from the Add Port dialog box. Choose OK. Choose Close in Printer Ports dialog box, then choose OK in Print Server Properties to close the Printers dialog box.

Auto Discovery Option

Choose the Auto Discovery Option from the Add Crown Port menu.
Choose Search for Printers. The Crown Print Monitor software will search for the printers, and automatically add the new Crown Port.

Configuring a Port

After a port has been added, its settings must be configured. The following procedure describes how to configure a port.
From the Start menu, choose Settings. Choose Printers. In the Printers window, click the right mouse button on an existing printer to display the printers menu. In the Print Servers Properties dialog box choose the Properties tab. From the Crown Print Monitor Properties dialog box select Details, then scroll down in the Print to the following port: and select the port from the available list. Choose the Port Settings button to display the Configure Port window.

Configure the Timers.

The following timeouts are used by the Crown Print Monitor when transporting print jobs to the print device and reporting their print status to Print Manager:
Status update interval Determines how often the Crown Print Monitor updates Print Manager with status information on the print device attached to the port. Scroll through the list box and select a value between 1 and 600 seconds. The default is 5 seconds.
Status request timeout Sets the amount of time that the Crown Print Monitor waits for a response from the print device before notifying Print Manager that the device is not responding. Scroll through the list box and select a value between 1 and 600 seconds. The default is 10 seconds.
Send request timeout Sets the amount of time that the Crown Print Monitor waits for a print job to be sent before it returns control to the Microsoft Windows 2000/Me/98/95 Print Spooler. Scroll through the list box and select a value between 1 and 600 minutes. The default is 60 minutes.

If this timeout expires and the job was sent via. Windows Me/98/95 Server Workstation Then this is what happens. The print job is automatically terminated and cleared from the system. Windows Me/98/95 Print Spooler dialog box displays asking for a retry or cancel response.
Configure the audible alert.
Regardless of your response, the job is terminated and cleared from the system.
This setting enables the Crown Print Monitors problem alert sound. Click the Audible Alert check box to have the monitor beep the system speaker when it encounters an error writing to the port. A clear check box disables the problem alert sound.

Choose OK.

Close the Print Servers Properties dialog box.
From the Start menu, choose Settings. Choose Printers. In the Printers window click the right mouse button. In the Print Servers Properties dialog box select the Ports tab. Select Port from the list then choose the Configure Port button. Configure the Timers. The following timeouts are used by the Crown Print Monitor when transporting print jobs to the print device and reporting their print status to Print Manager:
Send request timeout Sets the amount of time that the Crown Print Monitor waits for a print job to be sent before it returns control to the Microsoft Windows NT4 Print Spooler. Scroll through the list box and select a value between 1 and 600 minutes. The default is 60 minutes.
If this timeout expires and the job was sent via. 2000/NT4 Server Then this is what happens. The print job is automatically terminated and cleared from the system.

Workstation

2000/NT4 Print Spooler dialog box displays asking for a retry or cancel response.
Configure the events to log.
The following types of messages can be reported in the Application Event Log. See your Microsoft Windows 2000/NT4 documentation for details on this log.
Errors Enables error message reporting in the Application Event Log. Click the Errors check box to enable error message reporting. A clear check box disables error message reporting in the log.
Warnings Enables warning message reporting in the Application Event Log. Click the Warnings check box to enable warning message reporting. A clear check box disables warning message reporting in the log.
Information Enables information message reporting in the Application Event Log. Click the Information check box to enable information message reporting. A clear check box disables error message reporting in the log.
Configure the audible alert. This setting enables the Network Print Monitors problem alert sound. Click the Audible Alert check box to have the monitor beep the system speaker when it encounters an error writing to the port. A clear check box disables the problem alert sound.

Choose OK. Close the Print Servers Properties dialog box.
Using the Crown Print Monitor
Before you can use the Crown Print Monitor, you must have completed the following steps:
Installed the Crown Print Monitor Added a port for the print device Configured the port settings, if necessary
Print Job Status Information To obtain status information on a print job, from the Start menu choose Settings and then Printers, then double-click on the printer you have selected. Whenever a print job is sent to that port, its status is reported in the sample status window shown below.
The following is an explanation of the status window menus and field names:
Prompt Printer Document View Explanation Clicking on Printers provides a drop-down menu that allows you to select Pause Printing, Purge Print Jobs, Set as Default or Printers Properties. Gives you the option of Pausing or Cancelling an existing print job. Allows you to view the status bar.
Help Document Name Status
Provides access to Help topics and Help about Windows 2000/Me/95/98. This is the documents title (it may also be the filename). Displays the current state of the print job in process. A print job either proceeds in a normal error-free state or it is in an error state. Error states can be nonvolatile like PAPER OUT or PAPER JAM or volatile like the inability to connect to a target printer (this state is displayed as Printer Not Responding). The document owner. Shows the progress of the print job by the size of the file still to print. This displays the time and date the file was sent to print.
Owner Progress Started at
See chapter 3, Troubleshooting, for more information on the actual status messages that display.
To obtain status information on a print job, from the Start menu choose Settings and then Printers, then double-click on the printer you have selected. Whenever a print job is sent to that port, its status is reported in the sample status window shown below. Print Job Status Information This provides a sample of what should appear in the status window once you have made the appropriate entries from your selection of one of the above versions.
The following is an explanation of the status window prompts:
Prompt Status Explanation Displays the current state of the print job in process. A print job either proceeds in a normal error-free state or it is in an error state. Error states can be nonvolatile like PAPER OUT or PAPER JAM or volatile like the inability to connect to a target printer (this state is displayed as Printer Not Responding). This is the documents title (it may also be the filename). Remote Downlevel Document displays when the client workstation, spooling jobs to an NT4 server, does not transmit complete job information. See your Microsoft Windows NT4 documentation for more information on this message. Owner Printed at Pages Size Priority The document owner. The time the print job is submitted to the NT4 Print Spooler. The number of pages in the document. The document size. The document priority in the queue. Range of Priorities is 1-99.

Document Name

Uninstalling the Crown Print Monitor
Use this procedure when uninstalling the Crown Print Monitor.
From the Start menu, choose Settings. From the Settings menu, choose Control Panel. In the Control Panel dialog box, choose Add/Remove Programs. On the Install/Uninstall tab select Print Monitor. Choose Add/Remove. In the Welcome window, choose OK. If a DeleteMonitor window appears, then the Crown Print Monitor is in use and cannot be deleted until it is no longer in use. Continue with Step 8. Otherwise, you have successfully uninstalled the Crown Print Monitor. Go to the Start menu and choose Settings. From the Settings menu, choose Printers. In the Printers dialog box, double-click on the printer that has the Crown Print Monitor installed. In the Crown Print Monitor window, from the Printer menu choose Properties. In the Properties window, choose the Details tab, scroll down in the Print to the following port: listing and select a port not associated with the Crown Print Monitor. Choose Apply and then choose OK. Repeat steps 1 through 6 to complete the uninstallation of the Crown Print Monitor. which were associated with the Crown Print Monitor are removed.
All files that are associated with the Crown Print Monitor installation and all ports

Troubleshooting

Spooler Status Information
One of the following messages displays via Print Manager in the printer status window when the Windows 2000/Me/98/95 Print Spooler is the originator of the status information:
This message displays in the Print Manager printer status window. Spooling It indicates. Take these actions.
The print job is being spooled from an application either on a local or remote workstation. The spooler is ready to activate the designated monitor and despool the submitted print job. The spooler has finished submitting the print job to the designated print monitor and is deleting the spool file. The spooler is reporting an error received from the monitor.

Printing

Deleting
If the print job is spooled on a local workstation, then a dialog box prompting you to either delete or retry the job displays. If the print job is spooled on a remote workstation, then the job is retried until it is either deleted or the printer becomes unavailable.
For print jobs spooled on a local workstation, click the appropriate dialog box button.
For print jobs spooled on a remote workstation, either wait until the error clears or delete the job.
This message displays in the Print Manager printer status window. Spooling

It indicates.

Take these actions. None
The print job is being spooled from an application either on a local or remote workstation.

Remote Downlevel Document displays in the Document Name column of the status window when the client workstation, spooling jobs to an NT4 server, does not transmit complete job information. See your Microsoft Windows NT4 documentation for more information on this message.

Printing Deleting

The spooler is ready to activate the designated monitor and despool the submitted print job. The spooler has finished submitting the print job to the designated print monitor and is deleting the spool file. The spooler is reporting an error received from the monitor.
For print jobs spooled on a local workstation, click the appropriate dialog box button. For print jobs spooled on a remote workstation, either wait until the error clears or delete the job.
Monitor Status Information
One of the following messages displays via Print Manager in the printer status window when the Crown Print Monitor is the originator of the status information:
This message displays in the Print Manager printer status window. Printer not responding It indicates. Take these actions.
The Crown Print Monitor cant communicate with the printer.
Printer Off or Connection Broken
If the print job is spooled by a local workstation, then either turn on the printer or reconnect it to the network and click the Retry or Cancel button. If the job is spooled by a remote workstation, then turn on the printer or reconnect it to the network. If the job is in process, then it is terminated, removed from the queue, reported to the Network Spooler.

Printer Busy

This message displays while the job is transferred to the printer.
If the print job is spooled by a local workstation, then either turn on the printer or reconnect it to the network and click the Retry or Cancel button. If the job is spooled by a remote workstation, then turn on the printer or reconnect it to the network. If the job is in process, then it is terminated, removed from the queue, reported to the Network Spooler, and listed in the Application Event Log (if enabled).
This message displays while the job is transferred to the printer. The flag next to this message indicates spooling status:
Green Flag Printer spooling is enabled. Red Flag Printer spooling is disabled.
Printer Status Information
This printer-dependent status information displays via Print Manager in the printer status window when the Crown Print Monitor is displaying a message from the print device. Most of these messages are uppercase and somewhat cryptic, and they may vary from one print device to the next. See your printer documentation for a complete list and description of these messages.
This message displays in the Print Manager printer status window. Print device control panel status messages, such as the following: IDLE TONER OUT ADJUST UPPER BIN PAPER JAM It indicates. Take these actions.

The print device has encountered a problem (the status message is also displayed on the control panel of the print device). See your printer documentation for a complete list of these messages.
Fix the printer problem and then do the following:
If the print job is spooled on a local workstation, a dialog box prompting you to either delete or retry the job displays. If the print job is spooled on a remote workstation, the job is retried until it is either deleted or the printer becomes unavailable (for example, is busy printing another job or goes off-line).
Remember that if For print jobs spooled on a remote workstation, either wait until the the send request error clears or delete the job. timeout expires, then the print job will be terminated and cleared from the system.

Grayed Out Printer Icon

The Printer icon may be grayed out (unavailable) on printers which are connected to a port (as a result of one of the following features being accessed or activated):
The first time the printer is used after installation of the Crown Print Monitor (for instance, when a test page is printed). Whenever any Crown Print Monitor dialog box (Addport, ConfigurePort) monitor is on-screen and the printer is accessed, either through printing or through the Printers folder.

Error Messages

One of the following error messages may be displayed on your PC monitor when the icon is grayed out:
Cannot connect to this network printer. Make sure your network is working properly and the network share you are connected to exists. There was an error writing to portname for printer (Printername): The network printer is no longer available. Contact your system administrator, or try using a different printer. This printer will be set to work offline. To save your print job in the local printer queue, click OK.

Solution

Microsoft is working to solve this problem. In the meantime, the problem can be solved by doing the following:
From the Start menu choose Settings. From the Settings menu choose Printers. In the Printers dialog box select the printer icon. From the File menu choose Properties. On the Details tab, change the Print to the Following Port setting to FILE:. Choose Apply button. Change the Print to the Following Port setting back to the port.

The printer icon is no longer grayed out, and you can print to the printer again.

Glossary

Despool
To read the contents of a spool file and send it to a print device.

Printer

The actual hardware device that produces printed output.
A group of documents waiting to be printed.

Server

The computer that receives print jobs over the network.
Simultaneous Print Operations On Line. Technique used to write the contents of a print job to a temporary file on disk or in memory until the print device is a available to process it.
The computer that sends print jobs over the network.

Index Index

Configuration component 9 Crown Print Monitor About the Crown Print Monitor 12 Configuration component 9 Installing 12 Send component 9 Status component 9 Status information 24 System requirements 6 Uninstall 27 Using 24

Network Setup Guide 7

Error 30
Grayed Out Printer Icon 35
Installation, upgrade Crown Print Monitor 13
Deinstallation 27 Deleting 30 Documentation Crown Print Monitor Administrators Guide 7 Crown Print Monitor Online Help 7
Port, Add 14 Port, Configure Timers 20 Port, configure Timers 22 Print Monitor Status component 9 Printer status information 33 Printing 30

Requirements, system 6

Send component 9 Spooler status information Deleting 30 Error 30 Printing 30 Spooling 30 Spooling 30 Status component 9 System requirements 6

Timers 20, 22

Uninstall Crown Print Monitor 27 Uninstalling 27 Uninstalling the Crown Print Monitor 27