CS Remote Care

Remote monitoring for maximised performance
Applications CS Remote Care for Production Printing
CS Remote Care for Production Printing, Applications
CS Remote Care Remote monitoring for maximised performance
Round-the-clock availability of equipment is essential for commercial printers and print providers. Downtime of output devices must be minimised, productivity maximised and routine maintenance planned in accordance with production schedules, i.e. at the printers convenience. The CS Remote Care concept is the basis to maximise system availability of Konica Minoltas digital presses and production systems. CS Remote Care provides stateof-the-art machine-to-machine communication (M2M) between output devices and the Konica Minolta service organisation. The remote connection relays all relevant system data in real time, advising the service side early of routine maintenance or any other required intervention, e.g. to rectify a technical problem.
nAll service actions whether delivery of consumables or the dispatch of a technician can be planned ahead to minimise system downtime and maximise throughput. Reducing the need for user intervention and optimising system uptime, CS Remote Care boosts productivity and efficiency thanks to several automations.
n Automated service notification: Whenever a
Konica Minolta output device requires technical attention, the precise details of the problem are transmitted via CS Remote Care to the Konica Minolta service organisation. Before dispatching a technician, a remote analysis of the output device is carried out to determine whether the fault can be rectified remotely or an onsite service is required; service visits can be planned ahead at times convenient to the customers.
n Automated ordering of consumables: Warning
messages, e.g. to replace toner, are transmitted directly to the Konica Minolta service organisation. CS Remote Care also allows direct checking of the customers consumables supply, including the initiation of an automatic delivery as soon as the consignment stock reaches a specified minimum. Users dont need to worry about reordering to ensure uninterrupted production.
nAutomated counter reading: For Konica Minolta
output devices running under CS Remote Care, users no longer need to take counter readings and forward these to the Konica Minolta service. CS Remote Care automatically checks volumes at specified intervals; transmitted figures form the basis for correct invoicing.
Seamless and service-based workflow with CS Remote Care

Customer

Logistics

Service Centre

Request

GPRS module/ GSM

e-mail
Service/ maintenance, consumables requirements, alarm messages and counters

Server Server

Backend System (ERP)

Key features

nSecure

Key benefits

nProactive
connection of installed output device to Konica Minolta service organisation via GPRS, GSM, or e-mail n Where of concern, connection to the company network can be avoided by using GPRS or GSM n Bidirectional communication between output device and CS Remote Care system n Proactive transmission of events directly from the output device to the Konica Minolta service organisation in real time n Performance monitoring of all included output devices n Supply management ensures timely delivery of consumables in exactly the required quantities n Direct counter reading function automatically relays all relevant system data, including volume readings
service and maintenance based on 24/7 monitoring of the output device nMore efficient and faster trouble-shooting because the Konica Minolta service engineer can analyse the output device history beforehand nBased on the average life spans of single parts, maintenance can be provided or integrated into the regular service visits, minimising downtime nPrecise advance information reduces the need for follow-up visits, maximises output device uptime and ensures greater overall productivity nOptimised work efficiency due to exact calculation of production profiles for each individual output device nEnhanced performance due to automated individual on-time delivery of consumables in exactly the required quantities nAutomated counter reading on key date

Technical specifications

Supported devices:
Most of Konica Minolta bizhub PRO output devices Please refer to the CSRC section at www.konicaminolta.eu for more details Customer: Web Browser (IE) Konica Minolta: CSRC Communication Server CSRC Web Server CSRC Database Server Data transfer route options: GPRS, GSM, e-mail Service data transmitted: Counters Intervals of consumables and spare parts Service/maintenance reminders Consumables requirements Alarm messages Security: Customer security is our guiding principle
Some of the product illustrations contain optional accessories. Konica Minolta does not warrant that any prices or specifications mentioned will be error-free. Specifications are subject to change without notice. Microsoft, Windows and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other brand and product names may be registered trademarks or trademarks of their respective holders and are hereby acknowledged. Printed in Germany on chlorine-free bleached paper.
Your Konica Minolta Business Solutions Partner:
Konica Minolta Business Solutions Europe GmbH Europaallee Langenhagen Germany Tel.: +49 (0) 04-0 Fax: +49 (0) www.konicaminolta.eu

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