Solution ID

TAUS0624678EN*

Solution Usage

Description "ACCESS CODE INVALID" message when printing from Microsoft Windows 95/98/ME through a Windows 2000 or 2003 server. Printing from Windows NT/2000/XP through the same queue is fine. Solution CAUSE: A possible corrupt spooler that only affects printing from non-NT based workstations. SOLUTION: Delete the printer and all associated driver files and then reload the drivers. For more detail, refer to Microsoft Knowledge Base Article 260737. Note : To view the above PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.htm

November 2009

Solution ID TAUS0650277EN*
Image too light, dark, uneven or wrong color

Solution Usage 1

Description Custom profiles created with the EFI Color Profiler Kit are producing poor output or only work correctly with specific ColorWise settings. Solution CAUSE: The custom output profile was created with Color Management enabled on the controller. SOLUTION: When printing out the Patches pages, all Color Management must be disabled on the controller. This involves running ColorWise Pro Tools and selecting "none" under RGB Source Profile and CMYK Simulation Profile as well as unchecking Spot Color Matching and Pure Black Text/Graphics. With this configuration, the job should only be using the calibration set associated with the output profile being used. Ensure that the paper being profiled is used for printing the Patches pages and calibration has been performed prior to printing the patches. Once the new profile has been created and applied, ensure that Color Management is enabled prior to printing.

TAUS0800561EN*

Description PANTONE colors printed from an application do not match the PANTONE swatch book. Solution CAUSE: Incorrect use of Fierycolor charts. SOLUTION: Follow these procedures for Fierycolor charts: 1. Print Fiery color charts. 2. Select the color on this chart that best matches the desired color (such as a PANTONE swatch book). 3. Enter the number of the selected color on this chart into the application as the PANTONE color. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID TAUS0656768EN*

Miscellaneous

Solution Usage 52
Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista-compatible drivers?
Solution Please refer to the Windows Vista Hardware Compatibility List for Printers & Scanners. For EFI legacy products that will not receive a Vista-specific driver, refer to the following statement: "The previous drivers ( System 5/5e-8/8e ) will not work on 64-bit Vista. However, these drivers will work on the 32-bit version of Windows Vista with minor issues." Known issue : Borders and frames around icons and panes within the driver UI may not show up correctly. Notes : 1. If a previous driver was Microsoft Windows XP WHQL certified, Microsoft also honors the digital signature (CAT file) on Windows Vista. 2. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (http://www.kmbs.konicaminolta.us) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 3. The Windows Vista Compatibility Legend can be viewed at: http://kmbs.konicaminolta.us/content/support/vistasupport.html 4. Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD and Jim Behrends, Production Print/SSD

TAUS0801706EN*

Description Paper Test requirements.

Solution

For initial test the dealer/branch must supply 1000 sheets of the media paper. Once the paper is received the ticket is transferred to ESS. If the initial test does not have any issues then a second test can be done. The dealer/branch must supply enough media to cover 1/3 of a PM cycle. There is a charge involved to cover labor and supplies. The dealer/branch will be notified byESS before the test to communicate the charges. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD

TAUS0801272EN*

Description Support for Account track, Secure print, and User authentication from Unix/Linux environments. Solution Konica Minolta does not support Account track, Secure print, and User authentication from Unix/Linux environments at this time. The availability of these options for Unix/Linux environments is being considered for future development. Please attachticket to this solution and provide the following information; 1. Product model number(s). 2. Now many products placed or being considered for placement. 3.What "flavor" and version of Unix/Linux operating system. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

TAUS0637663EN*

Description How to completely remove a printer driver in Microsoft Windows 2000/XP/Vista.
Solution When removing a printer from the Printers folder, the printer driver file is not removed from the hard disk drive. This following describes a procedure to use if a printer driver file is corrupted: WINDOWS 2000 WARNING : If using Registry Editor incorrectly, serious problems may occur that will require reinstallation of the operating system. Microsoft/KMBS cannot guarantee that problems can be solved that result from using Registry Editor incorrectly. Use Registry Editor with extreme caution. 1. Remove the printer using the Printers folder in Microsoft Windows 2000. 2. In Microsoft Windows 2000, in Control Panel, double-click Administrative Tools, double-click Services, and then stop the Spooler service. 3. Run Registry Editor (Regedt32.exe) and go to the following subkey (note that this is all one path, which has been wrapped for readability): HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\ Note : Version-3 is Microsoft Windows 2000, and is the name of the printer to be removed. 4. Notice the values on the right and write down the file names. 5. With the printer driver key selected, click Delete on the Edit menu. 6. Go to the following directory and delete the printer driver files noted in step 4: %SystemRoot%\System32\Spool\Drivers\ Note :If unable to delete the files and folders in the above directory structure after stopping the spooler service because of an error message that the files are in use (such as, Rasddui.dll), set the startup type for the Spooler service to Disabled, restart the computer, and then attempt to delete the files and folders again. After deleting the files, restore the Spooler startup to Automatic. 7. In Microsoft Windows 2000, in Control Panel, double-click Administrative Tools, double-click Services, and then start the Spooler service. 8. If reinstalling a printer, use the Printers folder. 9. Delete the %windir%\inf\oem?.inf file that is associated with the removed printer driver. This removes the printer from the printer selection list when adding new printers. Note : In addition to the steps listed above, it may be necessary to delete the printer's associated unidriver (Rasdd.dll, Pscript.dll, or Plotter.dll). If printing has been initialized or if a process is using this file, it will be locked open and cannot be deleted. The file can be renamed or the system can be restarted to free up the driver. Refer to the Printer.inf file to see which unidriver is used by a particular printer.

WINDOWS XP Microsoft Windows XP adds a user interface feature to delete driver files so the steps for Microsoft Windows 2000 are no longer necessary. To delete printer driver files in Microsoft Windows XP: 1. Click Start, and then click Printers and Faxes. 2. On the File menu, click Server Properties. 3. On the Drivers tab, click the printer driver to be deleted, and then click Remove. WINDOWS VISTA Removal of a printer driver in Microsoft Windows Vista is very similar to the procedure used for XP: 1. Open Printers by clicking the Start button, clicking Control Panel, clicking Hardware and Sound, and then clicking Printers. 2. Right-click the printer that you want to remove, and then click Delete. If you cannot delete the printer, right-click it again, click Run as administrator, and then click Delete. Remember, you cannot remove a printer if you have items in the print queue. If items are waiting to print when you try to remove a printer, Windows will wait until printing is complete, and then remove the printer. If you have permission to manage documents on the printer, you can also cancel all print jobs and then try to remove the printer again. For more information, see attached documentation concerning how to cancel printing and printer permissions. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. Note : If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

TAUS0702740EN*

Description How to properly remove Command WorkStation from a Macintosh.
Solution Please perform the step-by-step procedures mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD

TAUS0702476EN*

Description How to uninstall EFI Command WorkStation from a Macintosh OS 10.x system. Solution To uninstall EFI Command WorkStation from a Macintosh OS 10.x system: IMPORTANT :Be sure to delete only the files listed. Other deletions or changes can lead to system problems. Ifany other EFI utilities areinstalled, skip steps 4 and 5. 1. Double-click the hard disk drive icon onthe desktop. 2. Delete the /Applications/Fiery/CWS Macintosh Edition folder. 3. In the /Applications/Fiery folder, delete the following if they were installed with Command WorkStation, Macintosh Edition:
ColorWise Pro Tools folder EFI ImageViewer folder 4. Delete the following files starting with the letter h in the /Library/Frameworks folder:

h10.framework haddress.framework harmony.framework hbalance.framework hbasic.framework hbridge.framework
hclick.framework hcore.framework hcorp.framework hcsp.framework hctp.framework hefi_color.framework hefi.framework hefim.framework hextra.framework hgasetup.framework hglobobj.framework hlicense.framework hpageman.framework hprintme.framework hpserver.framework
hscan.framework 5. Delete the file i1C.framework in the /Library/Frameworks folder. 6. In the /Users/ /Library/Preferences folder, wherethe name is of the user currently logged in to the Macintosh OS X computer, delete the files and folder starting with the string CWS. 7. In the ~/Users/ /Library/Preferences folder, delete the following files (if ColorWise Pro Tools and ImageViewer were installed with Command WorkStation, Macintosh Edition):
CWPT Preferences EFI ImageViewer Preferences SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

TAUS0800767EN*

Description How to perform a calibration with ColorCal or ES-1000. Solution Steps to reproduce using ColorCal : 1. Run ColorWise Pro Tools and login to the Fiery; then click Calibrator. 2. Select the following: a. Measurement Method = ColorCal b. Print Settings => Calibration Set => Media = Normal 3. Print Measurement Page. Place on the MFP glass with grayscale strip (Kodak Gray Scale - p/n 10012662). 4. Click "Measure". 5. Select "Yes" for Scanner Calibration and follow the instructions. 6. After successful scanner calibration, click "Measure" and follow the instructions to completion. 7. After successful measurement process, print comparison page. 8. Click "Apply". 9. Click Done to close Calibration. Note :See the attached MPEG file (CalScan.MPG), for ColorCal procedure. Steps to reproduce using an ES-1000 : 1. Run ColorWise Pro Tools and login to the Fiery; then click Calibrator. 2. Select the following: a. Measurement Method = ES-1000 b. Print Settings => Calibration Set => Media = Normal 3. Print Measurement Page. Place on the MFP glass with grayscale strip (Kodak Gray Scale - p/n 10012662). 4. Click "Measure". 5. Select "Yes" for Scanner Calibration and follow the instructions. 6. After successful scanner calibration, click "Measure" and follow the instructions to completion.
7. After successful measurement process, print comparison page. 8. Click "Apply". 9. Click Done to close Calibration. Note : Please see ColorWise Pro Tools and calibration attachments for further details. To viewa PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution byChuck Tripp and Cesar Jimenez, Production Print/SSD

Solution Please follow the step-by-step procedures as shown in the attacheddocument. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

TAUS0702534EN*

Description How to install a printer using LPR (IP Printing) under Macintosh OS9. Solution Please perform the procedures mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0703381EN*

Description How to set a Fiery device to use the output profile of a different Fiery device. Solution IMPORTANT :The Graphic Arts Package must be installed to accomplish this. To usethe output profile of a different Fiery device: 1. Open Command WorkStation. 2. Log into the Fieryhaving the output profileto emulate. 3. Select "Server". 4. Select "Manage Color". "ColorWise Pro Tools" interface opens. 5. Select "Profile Manager". In the "Output list" (right side, third section from the top) click the small icon that resembles a target to organize Output list and select desired paper setting profile. 6. When profile selected, a green arrow will appear to the left of selection. Click green arrow and theSave As window opens. 7. Select name forprofile (*using IC-405 as example* suggest changing profile name from"Fiery 50C-KM Plain N v4" to "IC-405 Plain" for ease of customer use). 8. After profile has been saved select "Server". 9. Select"Log In/Log Out". Login window opens. 10. Log into Fieryto which the device profileis to beadded. 11. Select "Server". 12. Select "Manage Color". "ColorWise Pro Tools"window opens again. 13. Select "Profile Manager". Locate profilethat was saved from list on left side of window and click profile. When profile is selected,green arrows appear pointing to "Simulation" section and "Ouput" section. 14. Click arrow pointing to "Output" section and pop-up appears. 15. Click OK. Another pop-up appears that indicates "Download "Succesful". 16. Click OK. Third pop-up opens. Checkbox next to "Appear in Driver as". 17. Select "Output 1 - 10". Each output can be used only once. Ifattempting tosaveanotherprofile as a previously selected Output, it will override the previous profile. 18. Click "Apply". 19. Click "Done". 20. Close "ColorWise Pro Tools". Now the output profile is available in the expert color settings of the devices print driver GUI. To access from application (may vary depending on Fiery version) select File=> Print=> Properties=> Color=> Expert Settings. Under "Ouput Profile" select "Use Output Profile". Select desired profile from drop down menu. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID TAUS0607358EN*

Software/Driver related

Solution Usage 22
Description The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word. Solution CAUSE:The Collate option in the Microsoft Word dialog box is selected. SOLUTION:When printing and stapling multiple sets, the Collate option in the Microsoft Word dialog box must be deselected. Please refer to attached example. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html. SPECIAL NOTE : Solution contribution byMark D'Attilio and Ed Bellone, Production Print/SSD

TAUS0657485EN*

Description Print jobs using Quark Xpress 7.01 or higher will not print to any Fiery controller.
Solution CAUSE: There is a compatibility issue with Quark Xpress 7.01 and 7.02 when printing through any Fiery-based Macintosh OS 10.4x print driver. The issue is related to the CUPS filter used by the Fiery driver and how CUPS is accessed from Quark Xpress 7.01x. SOLUTION:There are EFIdrivers to correct this issuefor the IC-402 and the IC-406 and EFI will be updating drivers on a regular basis.If a driver has not been updated or will not get this upgrade, EFI has released an updated CUPS filter that replaces the one used by their driver. This is a universal installer (attached)that will cover all of the Fiery drivers that are installed. Install this filter after the Fiery driver has been installed to overwrite the older version. This filter will also work with Intel Macintosh machines. Notes : 1.The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. Please be sure to refer to the attached Release Notes for the IC-402 and IC-406. To viewthe PDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html 3.Ifa customer has a controller other than the IC-402 or the IC-406, then please establish a new problem ticket and reference this solution ID number (TAUS0657485EN0*).This will allowcommunication ofthe field impactconcerningprovision of the drivers/installer. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD

TAUS0614116EN*

Description When printing a large document from Microsoft Publisher, a Publisher error box displays "There is not enough memory to display a picture. Some pictures may display incompletely or not at all. To make more memory available, save your work and close other programs: then try again." Solution CAUSE: Insufficient hard drive space for the spool folder. SOLUTION: Confirm the workstation has sufficient hard drive space to spool the print job. The Spool folder location can be confirmed by viewing the Print Server Properties in Microsoft Windows by clicking on Start, Settings, and then Printers. The Print Server Properties dialog box opens and now click on the Advanced tab to view the spool folder location. The default location for the spool folder for Microsoft Windows 2000/XP is C:\\WINDOWS\system32\spool\printers. If the C: drive space is not sufficient, you may encounter insufficient memory errors when attempting to print which may be more evident with larger print jobs. If the system is equipped with additional hard drives, the spool folder location can be pointed to a drive with additional hard drive space. Be sure to obtain the System Administrators approval before making any changes to the spool folder location.

TAUS0642343EN*

Description Separate jobs based on name or address are required yet when using Mail Merge, all pages are stapled together. Solution CAUSE: A macro should be copied into the normal.dot document. SOLUTION: Import word_mail_merge_printing macro into normal.dot. Set up the driver you want to use as the default and then set the finishing features desired in Printing Preferences. Run normal.dot under macros; you should be presented with a question of how many sections are in the merge (i.e., how many pages before the next name or address in the merge).

TAUS0700744EN*

Description DEMO watermark. Impose License Verification failed on a Dell workstation. Solution CAUSE: Dell computers do not have the correct hardlock driver to recognize the Impose dongle. SOLUTION: Download and install the latest hardlock driver from Aladdin Knowledge Systems. For Microsoft Windows XP workstations: ftp://ftp.ealaddin.com/pub/aladdin.de/hardlock/hldrv32.zip For 16-bit workstations: ftp://ftp.ealaddin.com/pub/aladdin.de/hardlock/hldrv16.zip SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

TAUS0800601EN*

Description When printing from Microsoft Office Excel using authentication and printng several spreadsheets within the same document, the authentication dialog box pops up for each spreadsheet page. Solution CAUSE: Improper selection in the printer driver. SOLUTION: Select PRINT ENTIRE WORKGROUP in the application dialog box. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

TAUS0801980EN*

Description "Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.Com.
Solution CAUSE: Driver incompatibility. SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase the labels from Stamps.com. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

TAUS0802412EN*

Description Slow printing issue when utilizing Macintosh OS 10.4.x. Solution
CAUSE: Issue with the CUPS daemon configuration file on Macintosh OS 10.4.x. being corrupt.
SOLUTION: The old CUPS daemon configuration file must be deleted and a new one created. Please see the attached document for instruction on how to remove and re-create the daemon configuration file. SPECIAL NOTE : Solution contribution by Tim Blevins - KMBS/Cleveland

TAUS0902011EN*

Description Withthe PostScript printer driver, fonts change when using the fold and staple options. Solution CAUSE: Incorrect driver settings. SOLUTION: Enter the driver settings and under the PostScript tab change the "Send TrueType fonts" from "Automatic" to "Outline" or "Bitmap"; also change the TrueType font setting to "Download as soft font". Making these changes will keep the fonts that aresent with the print job; they will not be substituted. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD
Solution ID TAUS0634060EN* Solution Usage 2
Description List of equipment that is no longer being supported. Solution Please see attached Product & Technical Support Bulletins 1792 and 2443 andMarketing Bulletin#07-GB-016. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0658164EN*

Description Is Scan to SMB supported with the Fiery controller? Solution No, Scan to SMB is not supported with a Fiery controller.

TAUS0701964EN*

Description When searching solutions by models,referenced links for the documentsare notaccessible. Solution CAUSE: This is a search of the printed database. The links are locatedwithin the solution in the database. SOLUTION: Copy the solution ID number into the Knowledgebase look-up Keyword field and select Search to access the solution complete with active links to attached documents. Note : If there is an actual 'dead' link within the solution, please send an E-mail to cses@kmbs.konicaminolta.us with the solution ID number and please identify the link.

TAUS0640421EN*

Description When printing scanned images (as PDFs), the print process is very slow. Solution CAUSE: The check box for "Print as image" is not checked when printing from Acrobat* Reader. SOLUTION: Select the check box for "Print as image" when printing from Acrobat* Reader.
* Trademark ownership information

TAUS0642855EN*

Description Web Tools or the Fiery Utilities are inaccessible. Solution PROBABLE CAUSES: 1. Web services are not enabled. Enable Web Services. 2. Queues (print, hold, and direct) are not set to yes. In the printer set-up screen of the Fiery, all queues must be set to yes.

TAUS0642898EN*

Description How to configure Windows 2000* to print to the Fiery X2, X2e, X4, ZX, Z4, and Pi6200. Solution Please refer to the linked file, faq024.pdf. * Trademark ownership information

TAUS0643023EN*

Description When installing the print driver in *Windows 98 it is possible to browse to the printer but the queue cannot seen or selected. Solution This can be caused if the printer has a space in its name or the printer name is longer than 10 characters. The space can be replaced by an underscore or dash if desired. * Trademark ownership information

TAUS0643043EN*

Description When printing from *PageMaker 6.5 running on *Windows XP, the application crashes when the PPD is selected in the print dialog. Solution Adobe states that PageMaker 6.5x [[may not meet expectations in Windows XP| URL http://www.adobe.com/support/techdocs/328682.html]], since it was released prior to Windows XP and was not developed for this operating system. If problems are encountered with PageMaker 6.5 in Win XP, it is recommended that users upgrade to PageMaker 7. Adobe has tested PageMaker 7.0 in Windows XP, as well as Windows 2000, NT with Service Pack 5 or 6, ME, and 98. Adobe Technical Support fully supports and researches issues that arise when PageMaker 7.0 is used in these Windows operating systems. * Trademark ownership information

TAUS0643058EN*

Description Are drivers for Mac OS 10 (OS X) available? Solution Mac OS 10 will not be supported. There are three work-arounds: 1. Boot in the Classic Mode. 2. Upgrade to OS 10.2 or higher. 3. Place the PPD into the EN/PROJ folder. (Select library/printers/ppd/contents/resources/en proj) This will allow you to print, but does not allow for optional features. Note: The PPD installer previously required for OS 10.2 is no longer needed.

TAUS0643128EN*

Description A "spoolsv.exe" error is displayed when loading a Windows 2000 driver. Solution CAUSE: Software conflict. SOLUTION: Install the current driver and print to Port 9100.

TAUS0646017EN*

Description Does the Fiery X3e support scan to FTP? Solution The Fiery X3e does not support scan to FTP.

TAUS0646052EN*

Description How to select the finisher functions from the copier control panel. Solution Finisher functions are available only through the Fiery* print drive. * Trademark ownership information

TAUS0646198EN*

Description Can the Spooler thumbnails be used with the X3e? Solution Spooler thumbnails can only be used with the Fiery Z4 for the CF2001 and CF9001.

TAUS0646199EN*

Description What is the most memory the X3e can use, when connected to a CF9001? Solution The maximum memory a X3e connected to a CF9001 can use is 384 MB. Order the 256 MB SIMM.

TAUS0646313EN*

Description The Fiery* X3e LCD screen is blank and the hard drive does not spin. Solution CAUSE: PWB-PIC not seated properly. SOLUTION: Verify that PWB-PIC is properly seated against the X3e. * Trademark ownership information
Solution ID TAUS0646348EN* Solution Usage 0
Description Security concerns when using Apache* Web Server with Fiery* controllers. Solution CAUSE: Patch file required. SOLUTION: Install the patch file 1-7WUW1.PS for the Fiery X3e connected to the CF9001. Please refer to bulletin 4111 for the details. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0646358EN*

Description When updating the system software on an X3e, the copier shuts off during the downloading of the system. Solution CAUSE: The auto power shut-off feature of the copier/printer. During the system software installation process, the X3e is no longer communicating with the copier thus the copier detects that there is no print controller installed, and the auto power shut-off feature is then enabled as it would be on a standalone unit. SOLUTION: Disable the auto power shut-off feature of the copier/printer.

TAUS0646367EN*

TAUS0656300EN*

Description SAP device types availability. Solution Refer to attached Marketing Bulletin #06-GB-039 for details. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0657369EN*

Description Mail Merge does not split after installing Macro to split it. Solution CAUSE: Incorrect section data was input into the macro. SOLUTION: Check the bottom status bar of the word window of the original document. The number after Sec. should be input into the macro. Make sure that the Macro security is set to low in order to run.

TAUS0700629EN*

Description Print quality looks poor after performing calibration when using a densitometer with a serial connection.
Solution CAUSE: A 3rd-party serial-to-USB adapter is being used to connect the serial densitometer to the computer USB connection. SOLUTION: Calibrate using the serial densitometer to a computer with a serial connection that does not require any adapter.

TAUS0702146EN*

Description How to perform Print Screens (screen shots) from a Microsoft Windows OS and Macintosh OS. Solution Please see the attacheddocument for detailed information. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

TAUS0702890EN*

Description Printing to a Windows Samba shared printer from a Macintosh. Solution Please perfrom the step-by-step procedure mentioned in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html

SSD SUPPORT SOLUTIONS

CF9001 - ALL ACTIVE SOLUTIONS October 2006
This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.

CF9001

Solution ID TAUS0625730EN00 Solution Usage 1
Description Why didn't the flash card download all files to the CF9001? Solution When using a single flash card to flash the CF9001, be sure to follow Steps 1-11 outlined on pages D-150 and D-151 in the CF9001 Field Service Manual.

Solution ID

TAUS0625713EN00

Solution Usage

Description When installing the copier, the developer mode cannot be accessed. Solution CAUSE: The ADF is in the upright position. This will cause the copier to read that there is paper in the ADF, which prohibits access to the developer mode. SOLUTION: Lower the ADF.

TAUS0625715EN00

Description The copier runs continuously when running the ATDC mode. Solution CAUSE: Packing material has been left in the machine. SOLUTION: Remove the packing material on the rear side of the transfer drum.

TAUS0625716EN00

Description During the initial set-up, a C-3F90 code appears. Solution CAUSE: The packing material needs to be removed from the transfer drum. SOLUTION: Refer to bulletin 3262 for more information. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0625717EN00

Description The second side of a duplexed copy is lighter than the first side. Solution CAUSE: The second side of a duplexed page that is lighter in density than the first side can be attributed to damp paper. SOLUTION: Try using a fresh package of paper, and make sure the paper dehumidifier switch is turned on.

TAUS0625718EN00

Description The control panel locks up in the SOS-2 mode.

October 2006

Solution SOLUTION: Verify that the waste collector bottle is set properly. Also, make sure that the ADF is in the closed position.

TAUS0625720EN00

Description What is the most memory the X3e can use, when connected to a CF9001? Solution For the X3e connected to a CF9001, the maximum memory is 384 MB. Order the 256 MB SIMM.

TAUS0625726EN00

Description When printing Multiple Duplexed Copies in RGB mode, from Adobe Acrobat or MS PowerPoint 2000, on a Windows 95/98/2000/NT4.0 or Mac environment, there is a possibility of a missing or shifted Cyan Plate occurring. The problem is seen when one of the following interruption conditions occurs: 1. Paper Empty 2. Toner Empty 3. Paper Jam 4. Image Stabilization Control Solution Cause: Patch files 1-4KXGE.ps and 1-58A1D.ps have not been installed. Please download and install the patch files 1-4KXGE.ps and 1-58A1D.ps to the Z4 using the procedure described in bulletin 3682. Link

TAUS0625729EN00

Description Is extra memory needed for the CF9001 when adding the AD7? Solution No additional memory is needed when adding the AD7 to the CF9001.

TAUS0625732EN00

Description C-0241 is displayed. Solution CAUSE: HV-4 may be faulty. SOLUTION: Please refer to bulletin 3748 for more information. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0625733EN00

Description How to reset a C3C30 code on the CF9001? Solution Opening and closing the front door will reset the code. Be sure to input the correct Date/Time into the copier. To access the date/time mode, press the following keys in order: Stop 1144 Clear.
Refer to page S-42 of the Field Service Manual for the procedure.

TAUS0625737EN00

Description The print button blinks orange. Solution CAUSE: The mechanical counter is either unplugged or it is faulty. SOLUTION: Check the connection and replace the counter, if necessary.

TAUS0625740EN00

Description How to upgrade PCMCIA flash cards to a higher flash ROM version. Solution To re-write a flash card with a new version of flash ROM data a PCMCIA card slot and the appropriate software are needed. Note: One program commonly used for this purpose is Elan Memory Card Explorer.

TAUS0625741EN00

Description Does the controller for the CF9001 support copy track? Solution The controllers for the CF9001 do not support copy track. Network printing security is up to the Network Administrator. When copy track is enabled, the client can print through the controller.

TAUS0625742EN00

Description Can the Fiery* controller print to the manual bypass of the CF9001? Solution The Fiery X3e, Z4, and Z5 controllers can print to the CF9001 manual bypass if the manual bypass paper width adjustment has been carried out. Please refer to page D-111 of the Field Service manual. * Trademark ownership information

TAUS0625743EN00

Description Item numbers for Parts or Service Manuals. Solution Please refer to this publications list. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

Solution ID Description

TAUS0625744EN00
Blurred image running down the center of each copy. Solution CAUSE: The AIDC harness is contacting the image on the transfer film SOLUTION: Verify that the harness is properly secured to the carrier collecting unit.

TAUS0628852EN00

Description Can meter readings be captured electronically? If so, which machines are supported and how does it work? Solution PageScope* Net Care records information for each device on the network, including total print count, error history, and paper jams. Records are kept for a one-year period. The data can be displayed as a graph, providing a clear picture of the past performance and use pattern for each device. This log history is automatically recorded when PageScope Net Care is installed. Notes: 1. Please refer to the following web page for information on the record keeping function of PageScope Net Care: [[http://www.pagescope.minolta.com/us/products/products/psnc/function5.html| URL http://www.pagescope.minolta.com/us/products/products/psnc/function5.html]] 2. Compatibility with PageScope NetCare is listed in the compatibility chart linked below: http://techweb.konicabt.com/tpm/mfiles/compatibility_chart_PageScopev2.pdf * Trademark ownership information

TAUS0629645EN00

Description Fiery* Controller Parts Support. Solution Fiery Controller Parts Support Notes To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0630870EN00

Description How to copy currency without poor copy quality. Solution It is prohibited under any circumstances to copy domestic or foreign currency, or works of art without permission of the copyright owner. The machine is equipped with a BRU (Banknote Recognition Unit) which in most cases, when recognizing currency, will overlay the copy with black toner and display BILL DETECTED.

TAUS0632181EN00

Description The control panel 'locks up'. Solution PROBABLE CAUSES: 1. The control panel is showing a picture of the copier therefore either the waste toner bottle is not installed or the waste toner bottle detecting sensor has failed. Install the waste toner bottle or replace the waste toner bottle detecting sensor. 2. Paper was removed from the bypass table after the print button was pressed. Turn the copier OFF/ON to reset the copier.
3. Dust has entered between the housing and the touch panel. This causes the electrodes to come into contact, locking up the panel. Please see Bulletin T0186 for the remedy to this condition. Notes: a. If the Start key does not work, please see Bulletin 2734. b. To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0632326EN00

Description What is required to connect a CF9001 to MicroPress? Solution I/F Kit H (item # 4623-311) and PrintLink 832m are needed to connect the CF9001 to MicroPress. Please refer to the PrintLink 832m installation instructions for details. ( Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0634524EN00

Description Is the CF9001 toner and starter compatible with other CF models? Solution The CF9001 toner and starter is not compatible with any other models in the product line.

TAUS0636151EN00

Description What is the correct peripheral mode setting when attached to a MicroPress? Solution Peripheral mode 1 should be used for MicroPress. Other settings apply to various Fiery configurations with scanning capabilities. Please see bulletin #3826 for all peripheral mode settings for the CF-9001. Link

TAUS0640905EN00

Description Part number for the Poly-Switch for the toner hopper. Solution SOLUTION: The part number is 7660-1144-01.

TAUS0641071EN00

Description Holder parts change. Solution See KOM050210 for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0641266EN00

Description Thermostat replacement precautions for all models using Faston Terminals. Solution CAUSE: Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt. SOLUTION: See Bulletin Number 5005 for details. Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0644133EN00

Description Incorrect color reproduction after upgrading the firmware. Solution CAUSE: Incorrect gradation settings. SOLUTION: Run the gradation adjust mode 3 times after the upgrade.

TAUS0644326EN00

Description Information for parts number - developing section drive. Solution See KOM050684 for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0644606EN00

Description Halftone images have white spots or haloes. Solution CAUSE: Damp paper loaded in the machine, damp environment or paper storage area. SOLUTION: Try loading fresh, dry paper, check paper storage area and advise customer to store paper in a drier environment if paper is stored in a damp area. Please refer to Bulletin 3745 for further details.

TAUS0644776EN00

Description T-shirt transfer. Solution T-shirt transfer paper is not recommended for the CF-series color copiers. The transfer paper tends to cake up in the fuser unit and cause jams, double
images, and even NIP problems.

TAUS0645106EN00

Description Firmware of the MicroPress PrintLinks (Printstations) for use with MicroPress version 6.3.0.2. Solution Minimum PrintLink flash versions for use with MicroPress v. 6.3.0.2 are as follows: 1. PrintStation 065m (Di650) firmware version: 305-001106-10.bin. Di650 Engine Flash Rom versions: I=52, P=38, VIF=7 2. PrintStation 075m firmware versions:. PrintLink firmware for Di750: 305-000829-60.bin. PrintLink firmware for Di750PE: 305-000829-33.bin. PrintLink firmware for Di850: 305-000829-60.bin. Di750 Engine Flash Rom versions: I=56-68, O=52, P=52, VIF=22. Di850 Engine Flash Rom versions: I=41, O=41, P=18, VIF=14 3. PrintStation 2020m (CF2001) with the following firmware versions:. Boot Code: 305-000905-06-012.bin. PrintLink firmware: 305-000906-49-002-033-012.bin. CF2001 Engine Flash Rom version: 52 4. PrintStation 832m (CF9001) firmware version: 305-000804-01.bin. PrintStation 062 (Di620) firmware version: 305-000348-16.bin. PrintStation Cii (CF900/CF910) firmware version: 305-000406-08.bin Notes: a. The firmware for PrintStation 2020m is a newer version than what was included with MicroPress 6.2.5i SR1. This requires CF2001 firmware version 45 or higher. b. The remainder of these Flash ROM files are found on disk 2 of the MicroPress 6.3.0.2 CD set and should be copied to the server's hard disk during installation. In the MicroPress folder, look in the firmware folder. It contains a folder for each type of engine and also includes the NetFlash and FlashWrite utilities for loading the firmware files into the PrintLinks. c. Please see bulletin 4782 for details. d. To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0645119EN00

Description Unable to print from Macintosh* OS 10.2.4 when the Copy Track feature is enabled? Solution Please refer to Bulletin 4388 for information about using the Mac OS X PPD Fiery* Job Notes feature on a computer running Macintosh OS version 10.2.4 or later. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0645237EN00

Description C0030 code is displayed and will not reset. The C0030 is referenced to the developer drive motor for the 4 developer units. The motor and the PWB I has been replaced per the troubleshooting guide but the problem still exists. Solution SOLUTION: Verify that the main relay has 24 volts. Please refer to Bulletin 3538 for further details.

TAUS0645323EN00

Description On the CF9001 which slot is used for the Flash ROM card?
Solution On the CF9001 the bottom slot is for the Flash ROM card.

TAUS0645386EN00

Description Blurred image running down the center of each copy. Solution CAUSE: The AIDC harness is contacting the image on the transfer film SOLUTION: Verify that the harness is properly secured to the carrier collecting unit.

TAUS0645439EN00

Description Image shift of one or more colors on copies. Solution CAUSE: The transfer film is not seated correctly. SOLUTION: Reseat the transfer film.

TAUS0645818EN00

Description What type of memory does the X3e use? Solution SOLUTION: The X3e uses SDRAM SIMMs.

TAUS0645821EN00

Description On the CD9001 why is one set of images lighter when using Image Repeat? Solution Please refer to bulletin 3747 for a detailed explanation and work-around. Link

TAUS0646011EN00

Description How to resolve cyan shift in the side to side direction. Solution Verify that the belts located on the outer edges of the transfer drum are properly located in their channels. Also verify that the attraction unit rollers are not badly worn.

TAUS0646021EN00

Description RAM pack part number. Solution
The RAM pack (PWB-R) is 9367-4510-31.

TAUS0646162EN00

Description What is the most memory that can be installed into a Z4 for the CF2001 and CF9001? Solution The maximum memory that can be installed in the Z4 for the CF2001 and CF9001 is 512MB.

TAUS0646190EN00

Description Registry errors and C++ errors on a Microsoft* Windows NT4 client after downloading the Microsoft Windows NT4 Hot Fix Q299444. Solution CAUSE: A patch is required. SOLUTION: Install the patch file 1-5JWIA.ps, double click on the file and follow the download instructions in the Release Notes. Note: The driver is non WHQL certified. * Trademark ownership information

TAUS0646349EN00

Description Security concerns when using Apache* Web Server with Fiery* controllers. Solution CAUSE: Patch file required. SOLUTION: Install the patch file 1-7WUW1.PS for the Fiery X3e connected to the CF9001. Please refer to bulletin 4111 for the details. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0646691EN00

Description Black copies following replacement the print head Solution CAUSE: Improper connection. SOLUTION: Reseat all connections to the print head and PWB-JD. Also verify that the coaxial cable, pictured on page D-18 of the Field Service Manual, is in its proper location.

TAUS0647999EN00

Description Print driver support for Microsoft* Windows 64-bit operating system. Solution The current print drivers do not support the Windows x64 operating system at this time. * Trademark ownership information
Solution ID TAUS0655972EN00 Solution Usage 0
Description Why does pagination change when printing any document using the Konica Minolta print driver? Solution Explaining pagination differences between different manufacturers print drivers: This situation is not uncommon in the printing world. Commonly, documents will be formatted differently when printed to printers made by different manufacturers. There are many reasons for this. Due to physical differences between printers, as well as copyright laws, different manufacturers will use different programs for their drivers. It is the driver that does the majority of the formatting for the image to be placed on the page. Different drivers will use different algorithms when imaging spacing and font metrics. Often times, this results in a slightly different look or format for a document when printed to two different printers. There is also potential differences within the image areas of the main bodies of the two printers. The print controller takes the image area into account when laying out the image on the paper. Different image areas can determine different layouts. These factors can result in lines of text being moved on the paper. If lines are moved enough, or lie close enough to the threshold of the image area, text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another. This scenario will occur across the board for printer manufacturers. A Lexmark* is different from an Epson* which is different than an HP*, etc. Obviously, the output from certain printers will match up closer to some printers than others. The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript*. Alternatively, the customer can print with a common driver to both printers. In other words, one can print to the HP using the Konica driver or vice versa. In this way, at least the driver-generated output would be the same going to both machines. While the output still may not be exactly the same, the effect of printing to two different printers can be lessened. There may even be different output within the same printer manufacturer (i.e., Konica IP302 print controller is good, but the IP304 print controller is not; Lexmark Optra K1220 is good, but the Optra T614 is not). The analogy that is often used when explaining this to customers involves motor vehicles. A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation, just as two printers are output devices. However, while the end result of driving two different cars is essentially the same, there may be certain differences with regard to cornering and acceleration that give each car a distinct feel. This is essentially what is happening between the two printers. It is understandable that the customer does not want to convert thousands of existing documents, but due to the vast number of different printers currently available on the market today, it is not possible to exactly emulate all printer manufacturers' algorithms. The only other option is to pick one printer model, format these documents that need a consistent look for that printer, and use only that particular printer to print these documents. If there are any further questions, please feel free to contact the National Systems Solutions Group at 1-800-825-5664. * Trademark ownership information

TAUS0656341EN00

Description SAP Device Types Availability. Solution Refer to Bulletin #06-GB-039.pdf for details. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0655991EN03

Description Why does pagination change when printing any document using the Konica Minolta print driver? Solution Pagination differences between different manufacturers print drivers: This situation is not uncommon in the printing world. Commonly, documents will be formatted differently when printed to printers made by different manufacturers. There are many reasons for this. Due to physical differences between printers, as well as copyright laws, different manufacturers will use different programs for their drivers. It is the driver that does the majority of the formatting for the image to be placed on the page. Different drivers will use different algorithms when imaging spacing and font metrics. Often times, this results in a slightly different look or format for a document when printed to two different printers. There is also potential differences within the image areas of the main bodies of the two printers. The print controller takes the image area into account when laying out the image on the paper. Different image areas can determine different layouts. These factors can result in lines of text being moved on the paper. If lines are moved enough, or lie close enough to the threshold of the image area, text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another. This scenario will occur across the board for printer manufacturers. A Lexmark is different from an Epson which is different than an HP, etc. Obviously, the
output from certain printers will match up closer to some printers than others. The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript. Alternatively, the customer can print with a common driver to both printers. In other words, one can print to the HP using the Konica Minoltadriver or vice versa. In this way, at least the driver-generated output would be the same going to both machines. While the output still may not be exactly the same, the effect of printing to two different printers can be lessened. There may even be different output within the same printer manufacturer (i.e., Konica IP302 print controller is good, but the IP304 print controller is not; Lexmark Optra K1220 is good, but the Optra T614 is not). The analogy that is often used when explaining this to customers involves motor vehicles. A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation, just as two printers are output devices. However, while the end result of driving two different cars is essentially the same, there may be certain differences with regard to cornering and acceleration that give each car a distinct feel. This is essentially what is happening between the two printers. It is understandable that the customer does not want to convert thousands of existing documents, but due to the vast number of different printers currently available on the market today, it is not possible to exactly emulate all printer manufacturers' algorithms. The only other option is to pick one printer model, format these documents that need a consistent look for that printer, and use only that particular printer to print these documents. If there are any further questions, please feel free to contact the National Systems Solutions Group at 1-800-825-5664.

TAUS0656768EN01

Description What Konica Minolta print drivers will come bundled with Windows Vista? Solution The following list of drivers were included in a recent Vista release candidate and should be representative of what is included in the final retail product. These include a large number of legacy Konica, Minolta and Konica Minolta drivers. Unless otherwise noted, the majority of the drivers are Postscript Konica 7020/IP-421 7022/IP-422 7022/IP-423 7025/IP-421 7030/IP-421 7033/IP-402 7033/IP-411 7035/IP-421 7040/IP-402 7040/IP-411 7045/IP-431 7050/IP-201 7050/IP-301 7050/IP-302 7055/IP-303 7055/IP-304 7060/IP-302 7060/IP-304 7065/IP-303 7065/IP-304 7075/IP-601 7085/IP-602 7130/IP-422 7130/IP-423 7135/IP-423 7145/IP-423 7150/IP-302 7150/IP-304 7155/IP-511 7165/IP-511 Force 50/IP-301 Force 50/IP-302 Force 60/IP-302 Force 60/IP-304 Force 65/IP-511 Force 75/IP-601 Force 85/IP-602 KL-3015 Konica Minolta KM 1050 KM 350/250/200 KM 500/420 KM 7085/IP-602 KM 7145/IP-432
KM 7222/IP-424 KM 7228/IP-424 KM 7235/IP-424 KM 7255/IP-511A KM 7272/IP-511A KM 750/600 KM 920 KM C250 KM C351 KM C352/C300 KM C450 KM Di2010 PCL5e KM Di2010f PCL5e KM Di2510 PCL5e KM Di2510f PCL5e KM Di3010 PCL5e KM Di3010f PCL5e KM Di470 PCL5e KM Di552 PCL5e KM Pi7200E PCL5e KM mc2450 PPD KM mc5450 PPD KM mc7450 PPD Magicolor 2350 Magicolor 3300 PPD Magicolor 7300 PPD PagePro 9100 PPD Minolta Minolta Di2010 PCL5e Minolta Di2010f PCL5e Minolta Di2510 PCL5e Minolta Di2510f PCL5e Minolta Di3010 PCL5e Minolta Di3010F PCL5e Minolta Di3510 PCL5e Minolta Di3510f PCL5e Minolta Di470 PCL5e Minolta Di552 PCL5e Minolta Pi1802/1502e PCL5e Minolta Pi3500 Minolta Pi3502 PCL5e (MS) Minolta Pi5500 (MS) Minolta Pi5501 PCL5e (MS) Minolta Pi6200 Minolta Pi6500e PCL5e Minolta Pi6500 Pro PCL5e (MS) Minolta Pi7200e PCL5e Minolta Pi7500Ver2 PCL5e (MS) Minolta Pi8500Pro PCL5e