SERVICE MANUAL

Models IP-422/IP-423
OCTOBER 2002 CSM-IP422/423
KONICA BUSINESS TECHNOLOGIES, INC.
IP-422/IP-423 SERVICE MANUAL

OCTOBER 2002

IMPORTANT NOTICE
Because of the possible hazards to an inexperienced person servicing this equipment, as well as the risk of damage to the equipment, Konica Business Technologies strongly recommends that all servicing be performed by Konica-trained service technicians only. Changes may have been made to this equipment to improve its performance after this service manual was printed. Accordingly, Konica Business Technologies, Inc., makes no representations or warranties, either expressed or implied, that the information contained in this service manual is complete or accurate. It is understood that the user of this manual must assume all risks or personal injury and/or damage to the equipment while servicing the equipment for which this service manual is intended.
Corporate Publications Department
2002, KONICA BUSINESS TECHNOLOGIES, INC. All rights reserved. Printed in U.S.A.

CONTENTS

SAFETY AND IMPORTANT WARNING ITEMS...S-1

Overview

Product Specifications.... 1

G G G G G G G

Print Controller specification.... 1 Network Control Section specification.... 2 IP-422/423's Capabilities..... 3 Data flow...... 6 PostScript3 (PS-343/345)..... 7 Expansion Memory (MU-404/405/411).... 7 Hard Disk (field option).....7
Overview of the Product... 3

Options..... 7

Disassembly / Reassembly
Overall Construction (IP-422).... 1
G G G G G G G G G G G G G G
Tools Required.... 1 Removal / Installation of Compact Flash.... 2 Removal / Installation of Hard Disk.... 3 Removal / Installation of PostScript3 (Protection Chip)... 3 Removal / Installation of Memory.... 4 Tools Required.... 5 Removal / Installation of Compact Flash.... 6 Removal / Installation of Hard Disk.... 7 Removal / Installation of PostScript3 (Protection Chip)... 7 Removal / Installation of Memory.... 8 Removal / Installation of the Cooling Fan Motor... 9 Removal / Installation of the CPU.... 9 Removal / Installation of the Printer I/F Board... 10 Connecting via Service Port (Serial Port).... 12
Disassembly / Reassembly (IP-422)... 2
Overall Construction (IP-423).... 5 Disassembly / Reassembly (IP-423)... 6

Field Service

25 Mode..... 1

G G G G G

Accessing the Settings..... 1 Definable Settings.... 1 Preparation before Updating.... 5 Update Procedure.... 7 Checking for Successful Update.... 9

Updating Firmware.... 5

Service Port.... 11
Overview of the Service Port.... 11 Installing and Booting Up HyperTerminal... 12 POST (Power On Self Test).... 15 Memory Test..... 18 Service DOS..... 19

Troubleshooting

Troubleshooting the Printing System.... 1

G G G G G G

Troubleshooting of the print controller and 7022/7130/7135 copiers... 1
List of Warning (error) codes.... 3 Troubleshooting Network Hardware... 4
LED Status Indicator..... 4 Resetting the network controller to Factory Default... 5 NIC Status Page (NIC Config.).... 6 How to Diagnose Problems..... 7 Basic Printer Checklist.... 8

Appendix

Analyzing Problems with Captured Data.... 1
Starting Capture..... 2 Capturing Files.... 4 Using Captured Files to Analyze Problems... 6 Parts Side..... 7 Pattern side.... 8 Parts Side..... 9 Pattern Side.... 9
Components on the System Board... 7
Components on the Printer I/F Board (IP-423)... 9
Initializing the (field optional) Hard Disk.... 9
SAFETY AND IMPORTANT WARNING ITEMS
Read carefully the Safety and Important Warning Items described below to understand them before doing service work.
Because of possible hazards to an inexperienced person servicing this print controller units as well as the risk of damage to the print controller units, Konica Corporation strongly recommends that all servicing be performed only by Konica-trained service technicians. Changes may have been made to this print controller units to improve its performance after this Service Handbook was printed. Accordingly, Konica Corporation does not warrant, either explicitly or implicitly, that the information contained in this Service Handbook is complete and accurate. The user of this Service Handbook must assume all risks of personal injury and/or damage to the controller product while servicing the controller product for which this Service Handbook is intended. Therefore, this Service Handbook must be carefully read before doing service work both in the course of technical training and even after that, for performing maintenance and control of the print controller units properly. Keep this Service Handbook also for future service. When it is impossible to read the description about safety and warning (due to contamination or tear), the relevant page should be replaced.

If current leakage occurs in an ungrounded copier / print controller units, you may suffer electric shock while operating the copier / print controller units. Connect the ground lead to one of the following points: a. Ground terminal of wall outlet b. Ground terminal for which Class D work has been done
Pay attention to the point to which the ground lead is connected.
Connecting the ground lead to an improper point such as the points listed below results in a risk of explosion and electric shock: a.Gas pipe (A risk of explosion or fire exists.) b. Lightning rod (A risk of electric shock or fire exists.) c. Telephone line ground (A risk of electric shock or fire exists in the case of lightning.) d. Water pipe or faucet (It may include a plastic portion.)
CAUTION: Power Supply Voltage Setting
When installing a unit which is equipped to operate on manual setting for
power supply and voltage, make sure certainly that the input voltage selection matches to the line voltage at the installation site. Operating a product on voltages different from the specified one may result in malfunctioning or fire.
2. Installation Requirements
WARNING: Prohibited Installation Place
Do not place the copier / print controller units near flammable materials
such as curtains or volatile materials that may catch fire. A risk of fire exists.
Do not place the copier / print controller units in a place exposed to water
such as rain water. A risk of fire and electric shock exists.
WARNING: Nonoperational Handling
When the copier / print controller units are not used over an extended
period of time (holidays, etc.), switch it off and unplug the power cord. Dust collected around the power plug and outlet may cause fire.
CAUTION: Temperature and Humidity
Do not place the copier / print controller units in a place exposed to direct
sunlight or near a heat source such as a heater. A risk of degradation in copier / print controller units performance or deformation exists. Do not place the copier / print controller units in a place exposed to cool wind. Recommended temperature and humidity are as follows: Temperature: 10C to 30C Humidity: 10% to 80% (no dew condensation) Avoid other environments as much as possible.

CAUTION: Ventilation

Do not place the copier / print controller units in a place where there is
much dust, cigarette smoke, or ammonia gas. Place the copier / print controller units in a well ventilated place to prevent machine problems and image faults.
The copier generates ozone gas during operation, but it is not sufficient to

be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a. When the copier is used in a poorly ventilated room b. When taking a lot of copies c. When using multiple copiers at the same time

CAUTION: Vibration

When installing the copier / print controller units, read the Installation
Guide thoroughly. Be sure to install the copier / print controller units in a level and sturdy place. Constant vibration will cause problems.
Be sure to lock the caster stoppers of copier / print controller units.
In the case of an earthquake and so on, the copier / print controller units may slide, leading to a injury.
CAUTION: Inspection before Servicing
Before conducting an inspection, read all relevant documentation (service
handbook, technical notices, etc.) and proceed with the inspection following the prescribed procedure, using only the prescribed tools. Do not make any adjustment not described in the documentation. If the prescribed procedure or tool is not used, print controller units may break and a risk of injury or fire exists.
Before conducting an inspection, be sure to disconnect the power plugs
from the copier and print controller units. When the power plug is inserted in the wall outlet, some units are still powered even if the POWER switch is turned OFF. A risk of electric shock exists.
The area around the fixing unit is hot.

You may get burnt.

DANGER: Work Performed with the Copier / Print controller units Powered
Take every care when making adjustments or performing an operation
check with the copier / print controller units powered. If you make adjustments or perform an operation check with the external cover detached, you may touch live or high-voltage parts or you may be caught in moving gears or the timing belt, leading to a risk of injury.
Take every care when servicing with the external cover detached.
High-voltage exists around the drum unit. A risk of electric shock exists.
WARNING: Safety Checkpoints
Check the exterior and frame for edges, burrs, and other damages.

The user or CE may be injured.
Do not allow any metal parts such as clips, staples, and screws to fall into
the print controller units. They can short internal circuits and cause electric shock or fire.
Check wiring for squeezing and any other damage.
Current can leak, leading to a risk of electric shock or fire.
When disconnecting connectors, grasp the connector, not the cable.
(Specifically, connectors of the AC line and high-voltage parts) Current can leak, leading to a risk of electric shock or fire.
Carefully remove dust from electrical parts.
Current can leak, leading to a risk of print controller units trouble or fire.
Check cables and sheaths for any damage.
When replacing a lithium battery, replace it with a new lithium battery
specified in the Parts Guide Manual. Dispose of the used lithium battery using the method specified by local authority. Improper replacement can cause explosion.
Make sure the wiring cannot come into contact with sharp edges, burrs, or
other pointed parts. Current can leak, leading to a risk of electric shock or fire.
Make sure that all screws, components, wiring, connectors, etc. that were
removed for safety check and maintenance have been reinstalled in the original location. (Pay special attention to forgotten connectors, pinched cables, forgotten screws, etc.) A risk of print controller units trouble, electric shock, and fire exists.
CAUTION: Safety Checkpoints
When transporting or storing electrical boards or electrical parts, be sure
to contain them in an anti-static packaging. Otherwise, there is a risk that error conditions may occur.
Discharge static electricity from your body by touching metallic parts of
appropriate fixtures before starting to carry out work on a carpet or at a location where the human body is likely to be charged with static electricity. Otherwise, there is a risk that electrical parts can be damaged. (It is recommended that you wear an anti-static wrist strap.)
Use a dedicated PLCC pull-out tool when removing IC parts such as PS
chips or other chips. Using other tools may result in damaging the chip socket or the chip itself.
Never touch the terminal of electrical parts with hands.
To do so may result in a poor electrical conductivity. In extreme cases, error conditions may occur.

Orientation: Resolution:

Same as the copier
Compliant Host Computer: Option: IP-422: IP-423: A Windows-based computer Macintosh (optional PS3 kit required) Hard disk (field option) MU-411 (64MB) PS-343 (PostScript3 Option) MU-404 (64MB) MU-405 (128MB) PS-345 (PostScript3 Option) Dimension: IP-422: IP-423: Weight: IP-422: IP-423: Power: Working Environment: Approx. 1.1 kg Approx. 2.4 pounds Approx. 1.4 kg Approx. 3.1 pounds Supplied from the copier Temperature: Humidity: Restrictive Conditions Although the Weekly Timer function of the main body printer is available in the Printer mode, the power is not turned off until the data output is finished when print data remains in the E-RDH. *1 Numbers in the case of continuous printing following the storage of all pages in E-RDH memory, or numbers in the case of printing the same image on multiple papers. Also the speed for continuous printing may vary depending on the copier unit connected to the print controller. 0C to 30C 32F to 54F 5 % to 95 %RH (non-condensing) 257 mm(W) x 208 mm(D) x 55 mm(H) 10" (W) x 8.2" (D) x 2.2" (H) 252 mm(W) x 203 mm(D) x 55 mm(H) 9.9" (W) x 8.0" (D) x 2.2" (H)
G Network Control Section specification
CPU: Memory Frame Type: Ethernet Connection: Network Connector: Protocols: Compliant OS (NOS): NCC NET+ARM Processor 4 MB RAM IEEE 802. 2/802. 3/Ethernet II/IEEE 802. 3SNAP 10Base-T/100Base-TX RJ-45 TCP/IP (BOOTP, ARP, RARP, ICMP, DHCP, SNMP, HTTP, SMTP, FTP, IPP), IPX/SPX, AppleTalk (EtherTalk) Novell NetWare (3.x, 4.x, 5.x), Microsoft Windows 95/98/Me, Microsoft Windows NT 4.0, Microsoft Windows 2000/XP, UNIX, Mac OS 8.0 or later Automatic selection Peer-to-Peer (TCP/IP for Windows 95/98/Me), Pserver (IPX/SPX), LPD/LPR (TCP/IP), lpd/lpr (TCP/IP for UNIX), AppleTalk (EtherTalk), IPP (TCP/IP for Windows 2000/XP) IP-P2P (IP peer-to-peer), IPX-P2P (IPX peer-to-peer), MAP (Management Access Program), NWSetup, UNIX-TCP/IP Programs Web Browser (Netscape Navigator, Internet Explorer) Green LED, Amber LED (one each) Stored in nonvolatile memory
Multiple Protocols: Printing Method:
Dedicated Utilities: Standard Utilities: Status Indicators: Settings:
Note: Specifications are subject to change without notice.
I Overview of the Product
G IP-422/423's Capabilities
The Konica IP-422/423 (referred to as the print controller hereafter) is a print controller to serve as a printer or as a network scanner when used in combination with a Konica 7022/7130/7135 copier that may be connected to computers or to a network. This print controller receives files from computers or over the network and converts the image data (video data) into data that the copier can print. In addition the network controller on the system board lets the copier work as a network scanner, thus making it possible to send images scanned into the copier as an e-mail attachment, or to store those scanned images on the (field optional) hard disk for the print controller and import them into Adobe Acrobat or other TWAIN-compliant applications. This service handbook offers information on the system components, disassembly/reassembly procedures, updating firmware, service ports, troubleshooting, and factory default settings etc.

Host printing DIPSW No. Permit 17-Prohibit 1
Printer isolation (DIPSW 19-0)
This setting is used to disable the print function when it is not functioning correctly, while still allowing the other functions to be used.
Use print function DIPSW No. can be used Isolated
Scanner isolation (DIPSW 19-5)
This setting is used to disable the scanner function when it is not functioning correctly, while still allowing the other functions to be used.
Use scanner function DIPSW No. can be used 19-Isolated 1
Job suspension / end at pulling out key counter (DIPSW 21-4)
Select either "Terminate" or "Interrupt" for printouts when the key counter has been removed for a copier set to use the key counter.
Job suspension DIPSW No. Stop paper feed and terminated 0 Stop paper feed and printing is interrupted 1
When the setting for DIPSW 01-0 "Operation when key counter is removed" is set to 1, it will be processed as a jam, even if the bit value for this setting (DIPSW21-4) is changed.
Total counter / key counter increment operation (DIPSW 21-6)
This setting determines whether or not the number of prints or fax pages is added to both the total count and key counter or just the total count, when the print controller is used.
Increment operation DIPSW No. Both the total counter and key counter count up 0 Only the total counter is counted up 1
Turn ON the sub power switch when the main power switch is turned ON (DIPSW 22-0)
When the print controller connected to the copier, the copier's sub power switch is ON when the main power switch is ON, regardless of the setting of DIPSW22-0.
The warm-up time increases when a copier is connected to the print controller. In addition, this setting (DIPSW22-0) is set to 1 and cannot be changed. For more information about this, refer to the copier's service handbook.
Automatic change of printer paper size (DIPSW 24-2, 3)
This setting changes the paper size in the print command, as indicated below, and prints the job.
Standard change DIPSW No. No conversion 24-2 24-0 InchMetric MetricInch MetricInch 1 1
Printer density selection (patch detection control threshold value change) (DIPSW 26-0, 1, 2)
This setting changes the patch detection values as indicated below.
Value for change in patch values DIPSW No. 0 26-0 26-1 26----+++1 1
Printer EKC mismatch print operation (DIPSW 26-4)
This setting determines if the copier set by EKC is permitted to print or not.
Print operation DIPSW No. Permit 26-Prohibit 1
"NO scanner function" setting (DIPSW 26-7)

This setting determines if the scanner function is used or not.
Use scanner function DIPSW No. Use 26-Do not use 1
Density setting when the printer toner save function is selected (DIPSW 27-5, 6, 7)
This setting allows the print density to be set as indicated below, when the "TONER SAVE" in the printer driver is set to ON.
Values for print density DIPSW No. Standard 0 -4 (Lighter) 0 ---+++3 (Darker) 1

27-5 27-6 27-7

I Updating Firmware
By renewing the firmware (print controller: system software, network controller: network firmware) you can update the control program without having to replace the system board. In addition, you can replace either the print controller or network controller firmware if they become damaged and fail to operate correctly by overwriting the system software and network firmware to restore them to their original state. The firmware is updated/replaced using the parallel port.
Never update the Compact Flash unit which has been removed from the print controller and mounted on your computer. System will be damaged. Do not format the Compact Flash unit.
G Preparation before Updating

What you need

IBM PC/AT-compatible PC OS: Windows 95/98/Me/NT4.0/2000/XP With parallel interface equipped Parallel cable with 36-pin Anphe. and 25-pin D-sub connectors (2m long or shorter, and conforming to IEEE1284) Data file to be updated

Preparation

Set the parallel port to [ECP] mode in the PC's BIOS. Make certain that the banner page setting on the print controller is in OFF (default) position. Check to make sure that there are no jobs in the printing queue.
Checking On the Parallel Port Mode (ECP)
Determine whether the parallel port mode is set to [ECP] mode in the LPT1 settings as follows: In the following, we use the Windows 98 as an example.
Click the Windows [Start] button, and select [Settings]-[Printers]. Click the printer icon selected by default, and right-click [Properties]. Click [Details], and check to see that [LPT1: (ECP Printer Port)] is selected in [Print to the following port].
When the ECP mode is not selected, it is possible that the PC may not support the ECP mode or that ECP may not be selected in the BIOS settings. If the PC supports the ECP mode, set the parallel port to the [ECP] mode in the BIOS settings. How to set the BIOS settings differs from PC to PC.
Click [Port Settings] to check to see that the followings are selected:
Check that the "Spool MS-DOS print jobs" and "Check port state before printing" checkboxes are selected.

Test Hard Disk Drive. (Search for and initialize hard disk drive) Init Coprocessor. (Initialize Coprocessor) Enable Cache Memory. (Enable the use of cache memory) Enable Coprocessor INT & NMI. (Enable.NMI. Initialize Coprocessor) Enable Clock Ctrl. (Set the clock control) Boot! (Load and start OS)

Error List

When an error that relates to the system boot occurs while running POST, "Critical Error" is output and displayed via the service port, and the system boot is interrupted. The following can cause a critical error: The memory area under 640 KB cannot be accessed There is a faulty memory refresh There is an error reading/writing CMOS memory The CPU timer does not operate correctly The interrupt controller does not operate correctly If the POST is interrupted due to an error other than those above, there may a system fault. In this case, check the "Details of the Service Port Output" and look for an error. If this kind of error occurs, the system cannot boot and the copier and print controller will not be able to communicate, and communication errors will occur with the controller after the copier has started.

G Memory Test

The memory test needs to be conducted if, after you have added memory, an unstable operation is observed or a fault develops due to memory size. The memory test includes a normal memory test and a detailed memory test. The normal memory test is a test conducted upon normal booting up.

The normal memory test

In memory area of lower than 640 KB: Data read/write test, address test, and data test over the entire memory area. In memory area of higher than 640 KB: Data read/write test in 64 KB units. The detailed memory test is a test conducted over the entire memory area as controlled from the service port.

The detailed memory test

In memory area of lower than 640 KB: Data read/write test, address test, and data test over the entire memory area. In memory area of higher than 640 KB: Data read/write test over the entire memory area.

Memory Test Procedure

Boot up HyperTerminal.
Refer to "Booting Up HyperTerminal".
Press and hold down an ordinary key of computer immediately after turning the copier's main power switch ON.
Press the key until the "Low Memory Test (Low Memory Passed)" count starts. As long as it is an ordinary key, any key (e.g. "z", "6") can be pressed.

This table lists information about the symptoms, possible causes, and remedies for problems that can occur with the printing system (combination of the print controller and copier). It is intended to help engineers find information as quickly as possible, and provide basic solutions.
G Troubleshooting of the print controller and 7022/7130/7135 copiers
Symptoms [Printer basic mode] screen does not appear on the copier's display after main power-on. "Warming up" does not disappear. "Initialization" does not disappear on the copier screen. Printout is defective, or nothing can be printed. Print controller does not start. Causes No power supply to the print controller. Actions Check if the print controller is connected with the copier properly. Locate the cause of trouble of the copier.

Copier is in trouble.

The print controller has not started prop- See the column of "Print controller does erly. not start". The system board or some boards of the copier are defective. The system board is inactive. Put the copier in 36 mode and perform test. If it operates properly, system board may be failure. Check the connector of the controller board. Replace the system board as necessary. Reinstall the software of the print controller. Check the cables (internal/external). Perform test using a data generator or a well-proven PC/I/O cable. Replace the system board as necessary. Reinsert PostScript3 Protect Chip. If the problem still occurs, replace PostScript3 Protect Chip with a new one.
Software of the print controller is destroyed. Test print can be produced but not from the parallel port. The parallel port has something wrong or the cable is wrong or, the problem is on the computer side. PostScript3 Protection Chip not correctly installed.
With the standard printer language PCL, correct outputs are produced, but with PostScript3 even PS Demo Page cannot be printed out at all. Test print can be produced but not from the network port. Test print can be produced and all ports are good, but user jobs cannot be printed.
The network controller is inactive or not installed properly. Some software error has happened.

Examine the network controller. Check all connectors. Replace the system board as necessary. Print controller's software or application program has something wrong. Save the file, which failed to be printed, in the disk and analyze the problem by suitable means.
Troubleshooting Flowchart for Removing Print Troubles
Yes Can be pronted out from other computers. Remove the driver, then reinstall it.
Hard disk (field option) is installed.
Can be printed out after having formatted the Hard disk (field option).

Yes Normal Condition

Can be printed out after having rewritten the Compact Flash ROM.

Normal Condition

No trouble in operation test with the copier in its 36 mode.
Yes Replace the system board.
Try to find the cause of the trouble in the copier.
I List of Warning (error) codes
If there are problems with the print controller, look at the error code displayed on the copier's operation panel. This list only listed the error codes that are displayed when the print controller is attached to the copier.
Warning Code E52-06 Cause Abnormal cooling fan motor in print controller. Abnormal system board. Operation in case of warning occurrence Copier stops immediately. Estimated abnormal parts Print controller Measures 1. Recycle the main power. 2. Check on the connection between the print controller and the copier. 3. Replace the system board.

E87-02/03

The warning code is an error code which is displayed on the LCD display on the copier operation panel. For other warning codes, refer to the Service Handbook for the copier. Numbers shown in the Measures column indicate priorities. Before attempting to replace component units or parts, be sure to turn the copier's main power switch OFF and unplug the power cord.
I Troubleshooting Network Hardware

G LED Status Indicator

The network controller has two LED status indicators: amber and green. The amber LED generally indicates job activity; it flashes when a print job is being communicated to the Network Controller; it is off when no activity is occurring. The green LED indicates the operating condition of the network controller when it is powered on during normal operation. The following table provides the conditions that these LEDs indicate.
LED status Green lit Printer status Immediately after main power switched ON Waiting print job Green LED flashes three times Lights up Amber flashing Amber lit up Amber off Green flashing rapidly Green LED flashes four times rapidly Goes out Amber LED flashes about 10 seconds Goes out Green LED continues flashing Green LED flashing slowly Self-diagnostics completed Waiting print job Print job waiting/processing Waiting print job Self-diagnostics executing Self-diagnostics executing Flash memory self-diagnostics executing Network controller status Self-diagnostics executing Normal operation Network setting list print Receiving print job Normal operation No print jobs RAM chip defect detected Operating status Normal Normal Normal Normal Normal Normal Error None None None None None None Replace the system board Check the network again Execute flash update Action

File Server Checklist

Is there enough disk space on the file server and is it running? Is the correct file server associated with the print controller? Use PCONSOLE or NWADMIN to check this. Did you have the proper rights to configure the printer? (supervisor or administrator) Are the file server and the network connected? To check the connection, run the NetWare COMCHECK utility from a workstation. Are there enough user positions on the File Server? The Print Server function logs on as a user.

Workstation Checklist

Are workstation mounted on the network? For details information, refer to the NetWare manual. Is the application set up to print to the print controller? For instance, are you using the correct printer driver? Is the workstation connected to the correct print queue? Print a file and verify that the file goes to the queue. Is the print queue assigned to the copier on the network controller assigned to another printer as well? If it is, the print job may be printed on the other printer. From PCONSOLE or NWADMIN, enter a sample print job directly into an assigned queue. Does the job become Active? Is job printed? Is AUTO ENDCAP enabled? Auto Endcap lets you send data to a network printer. Use PRINTCON to check. If not, enable it.
Network Controller Configuration Checklist
If all your hardware connections are correct, check the following: Use MAP to check the status of the network controller. The Unit Status screen shows the status for the selected network controller. This report includes a status of file servers and queues assigned to a print controller along with a description of any problems. The print controller may not be assigned to the correct print queues. Use PCONSOLE or NWADMIN to direct print jobs to the correct queues, then check to see if the print job is in the queue. If devices were added or changed, use PCONSOLE or NWADMIN to make sure you configured the new devices correctly. Check that the entry for the print server is "KCA_serial number". If you changed the name with MAP, you must also change the name in PCONSOLE or NWADMIN before you can print. Use PCONSOLE or NWADMIN to check the print controller status. Make sure it is not stopped. To adjust the settings for the network controller, version 1.0 or later of PCONSOLE or NWADMIN are required. Connect Novell corp. for an upgrade.

Print Server / File Server / Printer Checklist
Check the following to see if: If the Print server cannot log in to the file server, or if it is not available to process jobs from the file server, please check the followings. Check to see whether the Print server is configured to the file server. Set to it by using PCONSOLE or NWADMIN if necessary. The password assigned to the network controller using PCONSOLE or NWADMIN must be the same as the password entered using a web browser.To change the password stored in the network controller's memory, use a web browser. The print job is in the print queue and waiting to be printed. Use PCONSOLE or NWADMIN to check if the print jobs are being sent to the print controller.
Workstation to Network Interface Connection Checklist
To make sure the workstation is communicating with the network controller, check the following: Print a file from a workstation, then use PCONSOLE or NWADMIN to check that the print job has reached the print queue. If the job is printed, the workstation and the network controller are connected correctly. Use CAPTURE to send data to the print controller from a workstation software application. For details information, refer to your NetWare print server manual for information. Check that another printer has not processed the job in the print queue before network controller can process it. Disable any other printers until you can check the settings for the network controller.
The Network Controller Loses Its File Server Connection
If the network controller loses its connection to the file server, it can take approximately 5 to 10 minutes to reconnect. If the connection is not made after a reasonable amount of time, check the error conditions to troubleshoot the problem.
Unable to Print from a Different Context
The network controller does not support printing from a different context to the context installed.To print these jobs, you must create an alias queue. For details information, refer to the NetWare manual.
I Analyzing Problems with Captured Data
When the defect occurs to the print controller in the field, acquires print job data and analyzes a defect. Based on the analyzed data, the problem can be efficiently solved more easily.

Capturing Data via FTP

You can use the [FTP Function] on the print controller to obtain capture data over the network. Since this [FTP Function] does not require the hard disk, it is very efficient.
Since the captured data is stored on a hard disk, a hard disk is required.

Operation Specifications

Jobs to be captured All the print job data sent over the network or the parallel port can be captured. However, apart from the NIC status page (NIC Config.), the data for test prints done from the copier's operation panel are not captured. Filename for the captured file The captured data for each print job is assigned a filename according to the scheme, and the data is stored on the hard disk. [Header][JobNumber][Port].cpt Header : "c" is always added at the start of the file name.

If the print controller being used to capture files is connected to the LAN, disconnect the cable, and use the cross-over cable to connect it directly to the PC. If the print controller is connected via the parallel port, leave the parallel cable as it is, and connect the print controller and PC by plugging the cross-over cable into the network connectors.
Boot up MS-DOS on the PC.
Click [Start], then select [Programs]-[MS-DOS Prompt].
Boot FTP from the DOS prompt.
Enter "ftp (IP address of the print controller)" after the "C:\" prompt.
The example above uses the IP address 10.11.32.133.

Appendix-4

Enter the user name.
Enter "capture" after the "User ID 10.11.32.133:(none):" prompt.
The user name is "capture".

Enter the password.

Enter "sysadm" after the "Password:" prompt.
The password is "sysadm".
Display the list of captured files.
Enter the "dir" command to display the list.

Appendix-5

Copy the desired capture file(s).
Enter the "bin" command to set the transfer mode to binary mode, and then enter the "get" command to copy the captured file.
Remote file: Enter the name of the file from the list of captured file displayed after running the "dir" command. Local file: Enter the destination and file name for saving the captured file selected as the remote file. Deleting Capture Files To delete capture files on the hard disk, use the "del" command to delete the desired files.

End the FTP session.

Enter the "bye" command.
G Using Captured Files to Analyze Problems
The data in the captured files is the raw data created by printer driver on the computer for print jobs sent from a computer to the print controller. By comparing the print job data with the captured files, it possible to analyze problems with the I/O signals. In addition, you can use the "copy/lpr" commend to send the file to the print controller to recreate a problem. You can also extract the print job parameters from captured files.

Appendix-6

I Components on the System Board

G Parts Side

IP-422
Flash ROM for Network CN12 (for Fan) EEPROM Standard Memory Network Control Memory SW3 CPU Standard Memory Network Control CPU Network Control Chip Clock Chip for Network Control Slot for Memory Extension Slot for Memory Extension RJ-45 Ethernet Network Port Green LED Amber LED Parallel Port Serial Port (for Service)

Getting the job done, improving your image quality, speeding your workflow and saving you money thats why you can count on Konica Minolta. For highvolume productivity, the bizhub 423 prints and copies in B&W at up to 42 ppm, scans in color and B&W at up to 70 opm, and scans documents directly to User Box and other destinations for total flexibility. Center-office styling looks great anywhere. A large 8.5 color touch-screen makes operation simple. And with powerful Pagescope software, i-Option function kits, fax and finishing options and security enhancements, you can do more in-house with value-added performance you can count on.
high-output, high-value bizhub productivity.
printer/copier/scanner/fax

bizhub 423

HIGH-SPEED PRINT/COPY OUTPUT AT UP TO 42 PPM COLOR SCANNING TO BRING DOCUMENTS INTO YOUR WORKFLOW SCAN TO USER BOX, SCAN-TO-ME, SCAN-TO-HOME SCAN-TO-EMAIL AND FTP, SCAN TO / FROM USB THUMB DRIVE 8.5 COLOR TOUCH-SCREEN WITH THUMBNAIL PREVIEW EMPERON PRINT SYSTEM, PCL6/PS3 EMULATION, NATIVE XPS STANDARD 250 GB HDD FOR HIGH-CAPACITY STORAGE FINISHING OPTIONS FOR BOOKLETS, STAPLING, 2/3-HOLE PUNCH i-OPTION KITS: SEARCHABLE PDF, WEB ACCESS, AES 128-BIT PDF ENCRYPTION ENHANCED SECURITY FUNCTIONS TO SAFEGUARD INFORMATION HID PROXIMITY CARD AND BIOMETRIC AUTHENTICATION OPTIONS OPTIONAL SUPER G3 FAX, IP ADDRESS FAX; STANDARD INTERNET FAX PAGESCOPE NETWORKING, PAGESCOPE ENTERPRISE SUITE v2.0 GREEN TECHNOLOGIES TO SAVE ENERGY, REDUCE WASTE
Konica Minolta has a strong commitment towards a sustainable future. Please visit our website to learn more about our environmental initiatives and our exclusive Clean Planet Program.
www.countonkonicaminolta.com

SPECIFICATIONS

Print / Copy Speed (Letter,portrait) Monthly Duty Cycle (pages)
B&W: 42 ppm 150,000 Less than 30 seconds / Less than 3.6 seconds 1800 dpi (equivalent) x 600 dpi / 1 - 9,999 Account Track, Auto Duplex, Card Shot, Cover Mode, Form Overlay, Image Preview, Interrupt, Job Skip, Job List, LDAP, Program/Recall Jobs, Proof Copy, Separate Scan, User Authentication, Watermark MPC8533E / 667MHz / 2 GB RAM (shared print, copy, scan and fax memory) 1800 dpi (equivalent) x 600 dpi / 256 shades 10 Base-T/100 Base-TX/1000 Base-T, USB 1.1, USB 2.0, USB Host Standard PCL5e/c Emulation, PCL XL ver.3.0 Emulation, PostScript 3 Emulation (3016), XPS v.1.0 (XML Paper Specification) Encrypted Network Password Printing, Job Skip, MyTab Driver Feature, Print from USB Memory Color / B&W: 70 opm (@300 dpi, letter), 42 opm (@600 dpi, letter) 200 dpi, 300 dpi, 400 dpi, 600 dpi / TIFF, PDF, Compact PDF, JPEG, XPS, Compact XPS bizhub Send, Separate Scan, Scan-to-Email, Scan-to-FTP, Scan-to-SMB, Scan-to-User Box (HDD), Scan-to-USB Memory, Network TWAIN (via Ethernet TCP/IP), Scan-to-Me and Scan-to-Home, Scan-to-WebDAV Color / B&W Includes Super G3 Fax, IP Address Fax, PC Network Fax Driver Required for each FK-508 Installation PSTN (Public Switch Telephone Network), PBX (Private Branch Exchange), Super G3 (Fax line) Approx. 3 sec (A4, V.34, 33.6kbps, JBIG) Activity Reports, Fax Forward, F-Code, Group Dial, Memory RX, One-Touch Dial, TSI Routing Standard: Capacity 100 sheets, Paper Size: 5.5" x 8.5" to 11" x 17", Paper Weight: Single-sided: 9.31 lb. bond to 34 lb. bond (35-128 g/m), Double-sided or mixed originals: 13.25 lb. bond to 34 lb. bond (50-128 g/m) 500-sheet / 5.5" x 7.16" to 11.69" x 17" (140 x 182 mm to A3) / 16 lb. bond to 24 lb. (60-90 g/m) 150-sheet / 3.54" x 5.5" to 11.69" x 17" (90 x 140 mm to A3) / 16 lb. to 55.75 lb. (60-210 g/m) 500-sheet / 5.5" x 7.16" to 11.69" x 17" (140 x 182 mm to A3) / 16 lb. bond to 24 lb. (60-90 g/m) 2 x 500-sheet / 5.5" x 7.16" to 11.69" x 17" (140 x 182 mm to A3) / 16 lb. bond to 24 lb. (60-90 g/m) 2,500-sheet / 8.5" x 11" (A4) (portrait only)/ 16 lb. bond to 24 lb. (60-90 g/m) Storage Drawer 3,650 Sheet (total with options) Inner Output Tray: 250 sheet Capacity Inner Output Tray 1: 150 Sheet Capacity, Inner Output Tray 2: 50 Sheet Capacity 50-sheet stapling Output Tray 1: 200 Sheet Capacity Output Tray 2: 3,000 Sheet Capacity Output Tray 3: 100 Sheet Capacity 2 and 3 Hole Punching 60-page Booklet Making Output Booklet Tray: 20 Booklet Capacity 50-sheet stapling Output Tray: 300 Sheet Capacity Standard 1,000 User Boxes for Document Storage, Re-Output, Distribution / Up to 200 Documents per User Box, Up to 3,000 Documents in all User Boxes, Up to 10,000 pages in all User Boxes PageScope Data Administrator, Driver Packaging Utility, HDD Back-Up Utility, Log Management Utility PageScope Web Connection, PageScope Direct Print, PageScope Box Operator, PageScope Print Status Notifier, Font Management Utility, Copy Protect Utility / bizhub vCare support PageScope Enterprise Suite: Account Manager, Authentication Manager, MyPanel Manager, MyPrint Manager*, PageScope Net Care Device Manager (standard) 1 GB Memory Upgrade Kit, Required to enable any i-Option, PageScope My Panel Manager Enables Web Browsing at Control Panel / Image Panel to create / combine / route documents Enables Enhanced Scanning Security with advanced digital IDs for AES 128-bit Encrypted PDF Enables scanning to a searchable PDF (OCR) External Keyboard / External Keyboard Mounting Kit Enables USB connection for External Keyboard Enables USB connection for External Keyboard and Bluetooth Printing Biometric Finger Vein Authentication HID Proximity Card Authentication HID iClass Card Authentication CAC/PIV Card Authentication Working Table to support Authentication Devices ID & Print, IEEE 802.1X Authentication, External Server Authentication, NDS Authentication over TCP/IP, Secure Print Support for SMTP Authentication (POP before SMTP), IP Filtering, Encrypted Communications (SSL, S/MIME, Encrypted PDF), HDD Encryption, HDD Job Overwrite, HDD Sanitizing Enables Watermark Security to prevent unauthorized copying of documents and Password Copy Feature 120V / 60Hz @ 12A (110V) / Less than 1500W (max consumption), Less than 7.6 W (low power / sleep mode) 24.5 x 31.2 x 32.2 / 169 lb. OPTIONAL

STANDARD For more detailed specifications see the bizhub 423 Series Specification and Install Guide. *Available Summer 2010.
Warm-up Time / First Copy Time Copy Resolution / Copy Quantity Copy Features Processor / Speed / Memory Print Resolution / Grayscale Gradations Interface HD-GB Hard Disk Drive Page Description Language Print Features
PRINT Emperon Print System with bizhub Extended Solution Technology / Open API
Scan Speed with DF-621 Scan Resolution / Scan File Formats Scan Features
Internet Fax FK-508 Fax Kit MK-726 Fax Mount Kit Fax Line / Mode Fax Transmission Speed Fax Features

PAPER INPUT

DF-621 Reversing Automatic Document Feeder Tray 1 & Tray 2 Bypass PC-109 Paper Feed Cabinet / Storage PC-208 Paper Feed Cabinet PC-409 Large Capacity Cabinet DK-508 Copy Desk Storage Maximum Paper Capacity

PAPER OUTPUT

Standard Output JS-505 Inner Job Separator

FINISHING

FS-527 Floor Finisher JS-603 Additional Output Tray for FS-527 PK-517 Punch Kit for FS-527 SD-509 Saddle Stitch Kit for FS-527 FS-529 Inner Finisher

USER BOX

User Box Functionality Max. User Boxes / Max. Document Storage

APPLICATION SOFTWARE

Network and Device Management User Tools / Management Tools Optional Software

i-OPTION

UK-203 LK-101 v2 LK-102 LK-105

EXTERNAL KEYBOARD

Keyboard Option / KH-101 Keyboard Holder EK-604 USB Kit EK-605 USB Kit

AUTHENICATION DEVICES

AU-102 AU-201H AU-202H AU-211P WT-506 Working Table

SECURITY

Security Features SC-507 Copy Guard Kit

POWER & DIMENSIONS

Power Requirements / Consumption Dimensions (W x D x H) / Weight
Konica Minolta Optimized Print Services offers a full suite of device output services and workflow solutions that increase efficiency and control costs. Please contact your authorized Konica Minolta sales representative for details.
2010 KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Konica Minolta is a registered trademark of KONICA MINOLTA HOLDINGS, INC. bizhub, Emperon, and PageScope are trademarks of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Simitri is a registered trademark of KONICA MINOLTA BUSINESS SOLUTIONS. All other brands and product names are registered trademarks or trademarks of their respective owners. Design & specifications are subject to change without notice. Some functions may require options, which may or may not be available at time of launch.

KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. 100 Williams Drive Ramsey, NJ 07446 www.CountOnKonicaMinolta.com www.kmbs.konicaminolta.us

Item #: 423SS 5/10