PageScope

Net Care 5.5

Quick Guide

Foreword

Welcome

KONICA MINOLTA PageScope Net Care is utility software that provides central control over printers, copiers, and other devices on a network. With KONICA MINOLTA PageScope Net Care, you can use a Web browser to check the status of each device on a network and configure device settings. KONICA MINOLTA PageScope Net Care uses SNMP, which is standard network protocol, which means it can be used to manage KONICA MINOLTA devices, as well as other network devices that support standard Printer-MIB. KONICA MINOLTA PageScope Net Care is implemented based on Java 2 technologies, enabling functions and operations that are equivalent to those found on a most platforms that support Java. This product is compatible with the screen reader software IBM JAWS version 3.7. Important!
When using screen reader software, be sure log in to the HTML mode.
Trademark Acknowledgements
KONICA MINOLTA and KONICA MINOLTA logo are trademarks or registered trademarks of KONICA MINOLTA HOLDINGS, INC. PageScope is a trademark or a registered trademark of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Apple and Macintosh are registered trademarks of Apple Computer, Inc. Ethernet is a registered trademark of Xerox Corporation. Linux is a registered trademark of Linus Torvalds. Microsoft, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Netscape and the Netscape N and Ships Wheel logos are registered trademarks of Netscape Communications Corporation in the U.S. and other countries. Netscape Navigator is also a trademark of Netscape Communications Corporation and may be registered outside the U.S.
Java and Solaris are trademarks of Sun Microsystems, Inc. IBM is a trademark of IBM Corporation. Red Hat is either a trademark or registered trademark of Red Hat, Inc. in the United States and other countries. SUSE is a registered trademark of SUSE LINUX Products GmbH, a division of Novell, Inc. in the United States. Turbolinux is a trademark or registered trademark of Turbolinux, Inc. All other product names are trademarks or registered trademarks of their respective holders. Copyright 2003 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. All rights reserved. The information contained in this manual is subject to change without notice.

Contents

CONTENTS 1 System Requirements..1
Network Environment..1 Server...1 Client...2
2 Installing and Starting Up the Server.4
2.1 Installing the Server.. 4
Windows platform..4 Solaris and Linux platform..4

2.2 2.3

Upgrade Installation.. 6 Starting Up the Server.. 7
Windows 98 or Me platform..7 Windows NT 4.0 or 2000 platform..7 Windows Server 2003 platform..7 Windows XP platform..7 Solaris and Linux platforms..8

2.4 2.5 2.6

Starting Up Console Tools.. 9 Restarting the Server.. 10 Shutting Down the Server. 11
Windows 98 or Me platform..11 Windows NT 4.0 or 2000 platform..11 Windows Server 2003 platform..11 Windows XP platform..11 Solaris and Linux platforms..12

Uninstalling.. 13

Windows 98 or Me platform..13
Windows NT 4.0 or 2000 platform..13 Windows XP/Server 2003 platform.14 Solaris and Linux platforms..14
3 Using PageScope Net Care Client.15
3.1 3.2 Starting Up Client.. 15 Displaying Help.. 17
To display the help information from the login screen.17 To display the help information from any of the screens for specifying settings..17

3.3 3.4

Logging In.. 18 Specifying the Discovery Range. 20

4 Device Management..22

4.1 4.2 4.3 Displaying the Device Management Screen... 22 Device Panel Window.. 24 Functions... 25

5 Using Multi-Setting.26

Displaying the Multi-Setting menu..26

5.1 5.2

Creating a Template. 28 Performing a Multi-Setting Operation. 30
To retrieve a template..30 To apply the settings of a retrieved template..30
6 Configuring PageScope Net Care Settings..32
Displaying the Server Setting menu..32

Preferences.. 33

Displaying the setting screen..33 To configure Preference settings..34
Initializing Settings.. 35
Displaying the Initialize screen..35 To initialize settings..36
Selecting Managed Devices.. 37
Displaying the List Manager screen..37 To select managed devices..37
Removing a Managed Device. 38
Displaying the List Manager screen..38 To remove a device..38
Specifying the Device Discovery Range. 39
Displaying the Discovery Setting screen..39 To add a network to the discovery range..42 To remove a network from the discovery range.43 When automatic device discovery fails..43 To add settings used with a search for devices compatible with SNMPv1...44 To remove settings used with a search for devices compatible with SNMPv1...44 To add settings used with a search for devices compatible with SNMPv3...45 To remove settings used with a search for devices compatible with SNMPv3...45
Adding a Device Manually. 47
Displaying the Add Device screen..47
To add a device manually...47
Assigning an IP Address to a Device. 50
Displaying the Assign IP Address screen..50 To assign an IP address to a device..50
Configuring Device Link Settings. 52
Displaying the Device Link Setting screen..52 To link devices...53 To unlink devices...53
Registering Users and Unregistering Users.. 54
Displaying the User List screen..54 To register a user...55 To modify user registration settings.56 To delete a user...57
6.10 Configuring Custom Group Settings. 58
Displaying the Custom Group Setting screen..58 To create a custom group...58 To view custom group settings..59 To modify custom group settings..59 To copy a custom group..60 To delete a custom group...60
6.11 Registering Usable Devices for Each User.. 61
Displaying the My Device Setting screen..61 To configure device settings..61 To remove a device from My Device..62
6.12 Specifying E-Mail Transmission/Reception Settings... 63

1 System Requirements

The minimum system configuration detailed below is required to run PageScope Net Care.

Network Environment

LAN Type Ethernet (10/100BaseT) Token Ring (4/16 Mbps) TCP/IP Protocol

Server

Operating System [Windows platform (IA32)] Windows 98/Me Windows NT 4.0 with Service Pack6a or later Windows 2000 Professional Service Pack 3 or later Windows 2000 Server Windows XP Home Service Pack 1 or later Windows XP Professional Service Pack 2 or later Windows Server 2003 Web/Standard/Enterprise/ Datacenter Editions Solaris 7/8/9/10 [Linux platform (IA32)] Red Hat Enterprise Linux 2.1 or later SUSE Linux Enterprise Server 8 or later SUSE 8.0 or later Turbo Linux 7.0 or later Hardware CPU: Pentium 550 MHz or higher (800 MHz or faster recommended) RAM: 256 MB minimum
SPARC Station RAM: 256 MB minimum CPU: Pentium 550 MHz or higher (800 MHz or faster recommended) RAM: 256 MB minimum
1 System Requirements Client

Java Mode

Operating System [Windows platform (IA32)] Windows 98/Me* Windows NT 4.0 with Service Pack6a or later Windows 2000 Professional Service Pack 3 or later* Windows 2000 Server Windows XP Home Service Pack 1 or later* Windows XP Professional Service Pack 2 or later Windows Server 2003 Web/Standard/ Enterprise/Datacenter Editions Solaris 7/8/9/10 [Linux platform (IA32)] Red Hat Enterprise Linux 2.1 or later SUSE Linux Enterprise Server 8 or later SUSE 8.0 or later Turbo Linux 7.0 or later * Do not downgrade from the Web browser that comes installed with your operating system. Web Browser Microsoft Internet Explorer 5.5 Service Pack 2 or higher Netscape 6.2.2 or higher Java Environment Java Plug-in 1.4 or higher

Netscape 6.2.2 or higher

HTML Mode
Operating System [Windows platform (IA32)] Windows 98/Me* Windows NT 4.0 with Service Pack6a or later Windows 2000 Professional Service Pack 3 or later* Windows 2000 Server Windows XP Home Service Pack 1 or later* Windows XP Professional Service Pack 2 or later Windows Server 2003 Web/Standard/ Enterprise/Datacenter Editions Solaris 7/8/9/10 [Linux platform (IA32)] Red Hat Enterprise Linux 2.1 or later SUSE Linux Enterprise Server 8 or later SUSE 8.0 or later Turbo Linux 7.0 or later MacOS 8/9/X* Microsoft Internet Explorer 5.x or higher Netscape 6.2.2 or higher Web Browser Microsoft Internet Explorer 5.5 Service Pack 2 or higher Netscape 6.2.2 or higher
* Do not downgrade from the Web browser that comes installed with your operating system.
2 Installing and Starting Up the Server
2.1 Installing the Server

Windows platform

1. 2. Open the PageScope Net Care self-extracting archive. This automatically starts the installer. Follow the instructions that appear on the screen to complete the installation.
Solaris and Linux platform

SNMPv3 Table: Add or remove user names, context names, and port numbers used when searching for devices compatible with SNMPv3. (Refer to To add settings used with a search for devices compatible with SNMPv3 (p. 45) and To remove settings used with a search for devices compatible with SNMPv3 (p. 45).) Important! When searching for devices compatible with SNMPv3, the security level must be set to No Auth/No Priv. Device Discovery section Auto Discovery: Select this check box to enable automatic rediscovery of devices on the network. Auto Discovery Interval (hour): When Auto Discovery above is checked, enter the auto discovery interval time in hours. Last Discovery Start Time: Shows the start time of device re-discovery. Last Discovery Finish Time: Shows the finish time of device re-discovery. Start Discovery: Click the Start button to start device discovery. Enable Generic Device Discovery: Select this check box for discovery of RFC1759 Printer-MIB compatible devices.
6 Configuring PageScope Net Care Settings To add a network to the discovery range
1. On the Discovery Setting screen, click the Add button in the Discovery Network / Range section. Network setting items are shown in the Input Network Range section.

2. 3. 4.

Type the IP address of the network you want to add into the Network Address boxes. Type the subnet mask value of the network you want to add into the Subnet Mask box. If you want to change the host address discovery range, input the start address into the Discovery From box, and the end address into the Discovery To box. In the HTML mode, no values are input automatically into the Discovery From and Discovery To boxes, and they can be left blank, if you want. Leaving these boxes blank searches within the range specified by the Network Address and Subnet Mask boxes. If you want to specify a range, input the start address into the Discovery From box and the end address into the Discovery To box. After everything is the way you want, click the Apply button. To clear all settings you have made on the setup screen, click the Cancel button.
6. If you also want discovery to find other makers RFC-1759 Printer-MIB compatible devices, select the check box next to the Enable Generic Device Discovery option, and then click the Apply button.
To remove a network from the discovery range
1. In the Discovery Network / Range list, click the network you want to remove from the discovery range and then click the Remove button. In the Java mode, click the OK button in the confirmation dialog box that appears. The confirmation dialog box does not appear in the HTML mode. This selected network is deleted from the list.
When automatic device discovery fails
Click the Start button in the Device Discovery section to restart network device discovery. Clicking the Start button while device auto discovery is in progress causes network discovery to restart from the beginning.

6.8 Configuring Device Link Settings
When a device under the control of the PageScope Net Care server is equipped with multiple NICs (such as a device that has both the printer NIC and the scanner NIC), Device Link Setting can be used to link their device panels.
Displaying the Device Link Setting screen
Double-click the Device Link Setting icon (single-click in the HTML mode). If you are using a Java mode and the Server Setting menu tree is not expanded, double-click the following icons: Server Setting List Manager Device Link Setting.
6 Configuring PageScope Net Care Settings To link devices
1. After making sure that Link Devices is selected in the box at the top of the Device Link Setting screen, select the check boxes in the Link column next to the devices you want to link. After everything is the way you want, click the Apply button. To cancel your settings, click the Cancel button instead of Apply.

To unlink devices

1. Click the down arrow of the box at the top of the Device Link Setting Screen and select Unlink Devices on the list that appears. If you are using the HTML mode, select Unlink Devices from the list and then click the Go button. On the device list, select the check boxes in the Unlink column next to the devices you want to unlink. After everything is the way you want, click the Apply button. To cancel your settings, click the Cancel button instead of Apply.
6.9 Registering Users and Unregistering Users
Use the procedures in this section to register and unregister users on the PageScope Net Care server. You can also specify passwords and e-mail addresses for registered users.
Displaying the User List screen
Double-click the User List icon (single-click in the HTML mode). If you are using a Java mode and the Server Setting menu tree is not expanded, double-click the following icons: Server Setting User List.
A registered user can configure the settings described below. Device Settings A registered user can change the settings of devices that belong to the custom group associated with the registered user. When logged in, the user can change the settings of only the devices belonging to the custom group displayed by clicking Device Management, then Custom Group View. PageScope Net Care Server Settings The following settings can be configured for the logged in user. Modification of registration settings

Important! Before configuring the PageScope Net Care e-mail setup, you must first create a PageScope Net Care mail account on your mail server. Enter information about the PageScope Net Care mail account into the E-mail Address (From), POP Account, and POP Password boxes. The POP settings are not required (it is not necessary to obtain an account) when using only counter notification, device status notification and server information notification.
E-mail transmission/reception settings
Double-click the E-mail Function / Server icon (single-click in the HTML mode) to display the E-mail Function / Server screen. If you are using a Java mode and the Server Setting menu tree is not expanded, double-click the following icons: Server Setting E-mail Setting E-mail Function / Server. 1. Configure the E-mail Server Setting section settings as below.
SMTP Server Address: Type in the SMTP server host name or IP address. SMTP Port Number: Type in the SMTP server port number. The default port number is 25. Use POP before SMTP: Select this check box when the POP account and password must be verified before an SMTP transmission. The POP settings are required when using this function. POP3 Server Address: Type in the POP3 server host name or IP address. POP3 Port Number: Type in the POP3 server port number. The default port number is 110. E-mail Address (From): Type in the PageScope Net Care server mail address. POP Account: Type in the PageScope Net Care server POP account name.
POP Password: Type in the PageScope Net Care server POP account password. POP Interval (min.): Type in the POP server mail check interval, in minutes. The default interval is 10 minutes. After everything is the way you want, click the Apply button. To cancel the operation, click the Cancel button instead of Apply.
6.13 Specifying Settings for Counter Notification, Device Status Notification, Server Information Notification and Command Mail Support
The settings for the counter notification, for the device status notification, for the server information notification and for the command mail support will be specified here. Important! Note that you need to configure mail settings before you can use these functions. See 6.12 Specifying E-Mail Transmission/ Reception Settings (p. 63) for more information.

To specify the device status notification, server information notification and command mail support settings
Double-click the E-Mail Function/Server icon (single-click in HTML mode). If you are using a Java mode and the Server Setting menu tree is not expanded, double-click the following icons: Server Setting E-Mail Setting E-Mail Function/Server. Specify settings for the following in the E-mail Function Setting section.
For counter notification, device status notification, server information notification and command mail support, select the corresponding check box in the E-mail Function Setting section. In addition, more than one check box can be selected. Counter Notification: When this option is selected, a notification of the Counter List information is periodically sent by e-mail. Device Status Notification: When this option is selected, the PageScope Net Care server sends the administrator and user e-mail whenever a device error or warning occurs, or when the device recovers from an error or warning.
Server Information Notification: Selecting this option enables e-mail receipt of the following information by the administrator. - Notification when the total number of devices being managed exceeds 250 - Notification when an unsupported device is detected Command Mail Support: If this check box is selected, a user can receive a device list, status report, or other information by sending a command mail to a server. See Command Mail Syntax (p. 74) for more information. Counter Reader: Enables/disables the Counter Reader function. If this check box is selected, this server periodically sends an e-mail to the appropriate device, requesting counter information. See 10 Obtaining and Viewing Device Counter Information (p. 117) for more information. Job Log Viewer: Enables/disables the Job Log Viewer function. If this check box is selected, this server sets the appropriate device to periodically send job history information by e-mail. See 9 Obtaining and Viewing Device Job History Data (p. 105) for more information. After everything is the way you want, click the Apply button. To cancel the operation, click the Cancel button instead of Apply.
6 Configuring PageScope Net Care Settings Configuring counter notification settings
Use the procedure described below to specify whether or not a notification of the Counter List information will be sent by e-mail. The Counter List information is saved on the server as a file in the CSV format. Important! Counter List information of devices not registered with the PageScope Net Care server are not included in the notification. (Refer to 10.6 Registering Devices Using This Function With the PageScope Net Care Server (This procedure is performed from the PageScope Net Care server.) (p. 126).)

To configure the counter notification settings
Double-click the Counter Notification/Restore icon (single-click in HTML mode). If you are using Java mode and the Server Setting menu tree is not expanded, double-click the following icons: Server Setting E-Mail Setting Counter Notification/Restore.
1. To enable receipt of notification mail messages containing Counter List information, select the E-mail Notification check box in the Notification Setting section, and then specify the recipient of the e-mail message. To add a recipient Click the Add button in the Notification Setting section to display the E-mail Setting section. In the E-mail Setting section, specify settings for the following. E-mail Address: Type in the e-mail address of the recipient. E-mail Language: From the drop-down list, select the language of the e-mail message to be received. After settings have been specified in the E-mail Address and Email Language boxes, click the Apply button. To cancel the operation, click the Cancel button instead. To delete a recipient Select the Select check box to the left of the recipient that you wish to delete from the recipient list in the Notification Setting section, and then click the Remove button. In Java mode, a message appears, requesting confirmation to delete the recipient. Click the OK button to delete the selected recipient. The confirmation message does not appear in HTML mode. To save the Counter List information on the server as a file in the CSV format, select the Restore to server check box in the Restore setting section, and then specify settings for the following. Restore Directory (display only): Shows the directory where the file is to be saved.
Restore Language: From the drop-down list, select the language of the file to be saved. To change the timing for sending e-mail notifications of the Counter List information or for saving the information as a file in the CSV format, specify settings for the following in the Interval Setting section. Once a day: Time: When this option is selected, Counter List information is received/saved once a day. If Once a day was selected, select from the drop-down list the time for receiving/saving the information. When this option is selected, Counter List information is received/saved once a week. If Once a week was selected, select from the drop-down list the day of the week for receiving/saving the information. If Once a week was selected, select from the drop-down list the time for receiving/saving the information.

Once a week: Week:

Time:
Once a month: When this option is selected, Counter List information is received/saved once a month. Day: If Once a month was selected, select from the drop-down list the day of the month for receiving/saving the information.

If Once a month was selected, select from the drop-down list the time for receiving/ saving the information. Click the Apply button. To cancel the operation, click the Cancel button instead.
6 Configuring PageScope Net Care Settings Configuring device status notification settings
Use the procedure below to specify whether or not the currently logged in user should receive device status notification mail from the PageScope Net Care server. To configure device status notification settings Double-click the Device Status Notification icon (single-click in the HTML mode). If you are using a Java mode and the Server Setting menu tree is not expanded, double-click the following icons: Server Setting E-Mail Setting Device Status Notification.
1. To enable receipt of device status notification mail, configure the
Notification Setting section settings as described below.
Receive Device Status Notification: Select this check box to enable receipt of device status notification mail. Before you can select this check box, the mail address of the currently logged in user must be registered with the procedure under To register a user (p. 55). Important! An administrator can receive status notification mail of all the devices controlled by the PageScope Net Care server. A registered user, on the other hand, can receive status notification mail of only devices included in the custom group assigned to the user during user registration. In order to receive mail, the e-mail address of the logged in user must be registered on the PageScope Net Care server. User Name (display only): Shows the user name of the currently logged in user. E-mail Address (display only): Shows the e-mail address of the currently logged in user. See To register a user (p. 55) for more information. E-mail Language: Click the E-mail Language down arrow and then select the e-mail language from the list that appears. The languages you can select here are those that are supported by the PageScope Net Care server. The selection of languages can be expanded by adding plug-ins.
2. In the Status to Notify section, select the device errors and warnings for which you want to receive mail. In the Recovery to Notify section, the contents of the e-mails that you wish to receive when the unit recovers from an error can be set separately for a device error and for a warning. Note, however, that Receive Device Status Notification check box of the Notification Section must be selected before you can change the settings of the Status to Notify section.

Error Warning

3.
Fatal Error Paper Jam Toner Empty Paper Empty Output Full Device Missing Other Error
Low Toner Low Paper Output Near Full Off Line Overdue PM Other Warning
After everything is the way you want, click the Apply button. To cancel the operation, click the Cancel button instead of Apply.
Command Mail Syntax Command mail is e-mail with specific text in the subject line. A help message containing details on the use of the commands can be received from the server if an e-mail with the subject and body lines left blank is sent to a mail address registered as a mail server. <PageScope Net Care server mail address> To: get <option> <device IP address> Subject: Body Text: <blank>
Example: When the device IP address is 192.9.200.100
Information Obtained by Mail Command Example Subject get -s 192.9.200.100 get -n 192.9.200.100 get -y 192.9.200.100 get -d 192.9.200.100 get -c 192.9.200.100 get -j* 192.9.200.100 get -j* 192.9.200.100 get -e* 192.9.200.100 get -l
Device Status Network Configuration Information System Information Print Information Scanner Information Print Count Jam Count Service Call Count Managed Device List *Indicates the month received Important!
Always send command mail from the registered mail address of the user. Command mail sent from an unregistered mail address is ignored. Registered users cannot obtain the settings for all devices if Display of unsettable devices, Display of Counter Information, or Display of Job Information below Permission Setting is set to Disabled (as described in 6.14 Specifying Security Settings for PageScope Net Care (p. 76)).
6.14 Specifying Security Settings for PageScope Net Care
The PageScope Net Care security settings, such as the login permissions for guests, the time until logout, and the SSL transmission settings, are described below.
Displaying the Security Setting screen
Double-click the Security Setting icon (single-click in HTML mode). If you are using Java mode and the Server Setting menu tree is not expanded, double-click the following icons: Server Setting Security Setting.
To configure the security settings
1. Change settings for the following, as required. Permission Setting section Guest Log-in: To permit guests to log in, select Enabled. If Disabled is selected, Guest is no longer available on the login screen.
Display of unsettable devices: To display in the Device List devices other than those in the custom group (devices that can be set), select Enabled. If Disabled is selected, devices that cannot be set by the user who is logged in are not displayed in the Device List. For a guest, no devices are displayed. Display of Counter Information: To monitor counter information for devices other than those in the custom group (devices that can be set), select Enabled. If Disabled is selected, counter information for devices that cannot be set by the user who is logged in cannot be monitored. For a guest, counter information for no devices can be monitored. Display of Job Information: To monitor job information for devices other than those in the custom group (devices that can be set), select Enabled. If Disabled is selected, job information for devices that cannot be set by the user who is logged in cannot be monitored. For a guest, job information for no devices can be monitored. Auto Logout section Logout Time: If no operation is performed for the specified length of time, a error message is displayed, and an automatic logout is performed. From the drop-down list, the length of time until an automatic logout is performed.

9.3 Specifying Initial Device Settings for Obtaining Job History Data
In order for job history data to be obtained, the following procedure must be performed to specify the initial settings. 1. Double-click the Device Setting icon (single-click in the HTML mode) in the Job Log Viewer menu tree. The devices compatible with this function appear in the list.
Select a device to be managed with this function, and then click the OK button.
3. Specify the settings for the following parameters.
Enable Job History: Select this check box to allow job history data to be obtained. Important! Settings must be specified for all other parameters for the following devices. magicolor7300 magicolor2350 E-mail Address (From): Type in the e-mail address of the device. SMTP Server Address: Type in the IP address of the SMTP server that will be used when the device sends e-mail messages to the PageScope Net Care server.
SMTP Server Port: Type in the port number of the SMTP server that will be used when the device sends e-mail messages to the PageScope Net Care server. E-mail Address (Send To): Type in the e-mail address of the PageScope Net Care server. Term of validity of mail (Day): Period of validity (in days) for the device to send job history information by e-mail to the PageScope Net Care server. If Term of validity of mail (Day) is set to 0, the device will not send job history information to the PageScope Net Care server.
9.4 Viewing Job History Data
Job history information for devices managed by the PageScope Net Care server can be viewed. 1. Double-click the Job History icon (single-click in the HTML mode) in the Job Log Viewer menu tree. The devices managed with this function appear in the list.
Click the device whose job history data you want to view. (If you are using the HTML mode, select the device, and then click the OK button.)
3. The Condition Setting screen appears. Specify the range to be viewed, and then click the OK button.

Job Function:

Select whether to display all jobs, only copy jobs, only print jobs, only receive jobs or only send jobs. Specify the range to be displayed.

Term:

4. The job history for the device is displayed.

Note to display the table information in the CSV format in a Click separate window. This information cannot be outputted to printers or files.
9.5 Changing the Job History Data List View
The job history items that are displayed can be changed. 1. On the job history list that appears, click the View Setting button. 2. Select the check boxes for the items that you wish to display.
10 Obtaining and Viewing Device Counter Information
PageScope Net Care server maintains the counter information that is obtained from each device. The user can view the counter information for each device. The counter information includes the total count, and the number of sheets used for each paper size, for each account name (or account code), and for each user. Since the PageScope Net Care server stores this information and the user can easily manage the operating status of any device at any time, the administrator of the device no longer needs to use this function to constantly check the counter information. Note The user count is available only for models that support user authentication. Important! Devices compatible with this function appear in the Device List of 10.6 Registering Devices Using This Function With the PageScope Net Care Server (This procedure is performed from the PageScope Net Care server.) (p. 126). Before this function can be used with the devices listed below, the e-mail settings must be specified. See 6.12 Specifying EMail Transmission/Reception Settings (p. 63). CF3102/2002 Di470/552 Before this function can be used with devices other than those listed above, the FTP Server function must be enabled from the device. In order to obtain and view account counter information, the Copy Track function of a device must be enabled. In order to obtain and view user counter information, the User Authentication function of a device must be enabled.
Device compatible with the Counter Reader function

Counter information

Important! If the remote diagnosing function of the PageScope Remote Care is being used, it is not necessary to specify the device e-mail transmission/reception settings (10.1 Configuring E-Mail Transmission and Reception Settings for Devices (This procedure is performed from the device.) (p. 120)). Since the PageScope Remote Care and the Counter Reader function use common settings, the necessary settings have already been specified.

Select the check box next to the Counter Reader. Click the Apply button.
10.5 Specifying Initial PageScope Net Care Server Settings for Using This Function2 (This procedure is performed from the PageScope Net Care server.)
Specify the following settings in order to use this function. 1. Click the down arrow button above the pane along the left side of the window, and then select Counter Reader in the list that appeared. If you are using the HTML mode, select Counter Reader in the list, and then click the Go button. 2. Double-click the Server Setting icon (single-click in HTML mode). 3. Specify the settings for the following parameters from the server.
Time of Data Acquisition: Specify the time when the PageScope Net Care server obtains counter information from a compatible device. A time when both the PageScope Net Care server and its compatible device are running must be specified.
Preservation Period: Specify how long the counter information is kept.
10.6 Registering Devices Using This Function With the PageScope Net Care Server (This procedure is performed from the PageScope Net Care server.)
From the devices that support this function, register with the PageScope Net Care server the devices to be managed. 1. Double-click the Device Setting icon (single-click in the HTML mode) in the Counter Reader menu tree.
Select the device to be registered and then click the OK button. Specify the settings. Enable Counter Reader: Select this check box to activate the counter information acquisition function. E-mail Address: Type in the e-mail address of the device. This option is available only with the following devices. CF3102/2002 Di470/552
10.7 Viewing Counter Information
The counter information can be viewed. In the procedure for viewing the information, you can select whether to display the total counters, the size counters, the account counters, or the user counters. 1. Double-click the Counter Information icon (single-click in the HTML mode) in the Counter Reader menu tree. The devices managed with this function appear in the list.
Click to select the device whose counter information you want to view. (If you are using the HTML mode, select the device, and then click the OK button.)
Counter Menu: Select Total Counter, Size Counter, Track Counter or User Counter. The option for user counter information does not appear with models that do not support user authentication. Term: Specify the range to be displayed.
4. The counter information for the device is displayed.

Total Counters

Size Counters

Track Counters

<Arranged by account>

<Arranged by date>

Note Detailed counter information can be viewed arranged by account or arranged by date. To view details by account, select the account whose information you want to view, select Track Selection from the drop-down list at the bottom of the screen (in HTML mode, select from the options), and then click the Detail button. To view details by date, select the date whose information you want to view, select Date Selection from the drop-down list at the bottom of the screen (in HTML mode, select from the options), and then click the Detail button.

Konica Minolta bizhub C450 PageScope Net Care Job Shops
Included on PageScope Software CD under Administration Tools
bizhub C450 PageScope Net Care

Table of Contents

PageScope Net Care Hands on Exercises. 1 SERVER SETTINGS SECTION. 2 Accessing Net Care. 2 Server Settings. 3 Create a New User. 4 Custom Group Setting. 5 Email Transmission/Reception Settings. 6 Device Status Notification. 7 DEVICE MANAGEMENT SECTION. 8 Viewing Devices. 8 Viewing Device Status. 9 Viewing Device Network Settings. 10 Viewing System Settings. 11 Viewing Print Settings. 12 Viewing Scan Information. 13 Viewing Count Information. 14 Viewing Device Server Information. 15 Exporting Data from Net Care. 16 Saving Exported Data. 17 Opening Microsoft Excel. 18 Opening the Data File. 19 Using the Text Import Wizard 1 of 3. 20 Using the Text Import Wizard 2 of 3. 21 Viewing the Imported Data. 22 Viewing the Formatted Data. 23 Graphing Total Prints. 24 Viewing AutoSum Result. 25 Graphing Data. 26 Using the Chart Wizard 1 of 2. 27 Using the Chart Wizard 2 of 2. 28 Viewing the Graphed Data. 29 Counter Reader. 30
PageScope Net Care Hands on Exercises
PageScope Net Care is designed to install on ONE server on the network. An end user may access Net Care from his/her workstation by launching his/her browser (e.g. Internet Explorer) and typing in the IP address of the server where Net Care is running.
NOTE: For this section of the class, it is important for the sales rep to become familiar with the software and its benefits. It is not as important for the sales rep be able to install PageScope Net Care onto the network server. This is NOT something that a sales rep would be doing. However, after installing Net Care from the CD Rom, you may have to start the Net Care Server. You do this by going into Administrator Services and starting the PageScope Net Care server.
SERVER SETTINGS SECTION Accessing Net Care
Description Login to Net Care as an Administrator Action Open Internet Explorer. Type in http://localhost:9090 or if you were accessing another PC where Net Care is installed, you would enter in http://IP address of Net Care server:9090 Type in the password admin Click on the Login button

Server Settings

Specify the Discovery Range Description Specify the Discovery Range Action On the left-hand side of the GUI screen, select the drop-down menu and choose Server Setting Highlight Discovery Setting and Double Click
Click on Add. Type in the Network address, i.e. 10.15.212.0. The Discovery From and Discovery To will automatically populate. Hit Cancel since this range is already set-up.

Create a New User

Description Create a New User Action Click on User List Type in your name for user name Type in x for the password Re-type password Type in your email address Hit Apply
Note: Email notification is automatically turned on whenever the Receive Device Status Notification check box is selected with the procedure under Configuring device status notification settings. (section 6 )

Custom Group Setting

Description Create a Custom Group Action Highlight Custom Group Setting. Double Click. Click on the New button.

Create a Custom Group

Type in SALES for Group Name. Select a few devices that you wish to manage in the sales group. Hit APPLY.
NOTE: This is an important feature for companies that want to segment their machines by department or by floor.
Email Transmission/Reception Settings
Note that the SMTP and POP settings necessary for the transmission and reception of Email will be specified on this screen. These settings are used for the following functions: Notify the Administrator/registered user (section 4) by Email when an error/warming/recovery occurred with the device Notify the Administrator/registered user by Email when new update files are released. Function that allows the PageScope Net Care server to obtain device counter information by CF2002/3102, Di470, Di3510-Di2010 and C350. (C450 uses FTP to obtain counter information).
NOTE: Before configuring the PageScope Net Care Email setup, you must first create a PageScope Net Care mail account on your mail server. Enter in the information about Net Care mail account into the Email address (From) and POP Account and POP password boxes.
Description Setting Email Settings VIEW. DONT change Settings!
Action Double click on Email Function/Server Click on the check boxes for Device Status notification and Counter reader. View the remainder of the information but do NOT change any settings.
Device Status Notification
Description Device Status Notification Action Check the box for Receive Device Status Notification. Select the boxes for Fatal Error, Paper Jam, toner empty, etc Click APPLY.
NOTE: By checking these boxes the Administrator can receive emails with the errors/warnings that you determined. The person who is LOGGED into Net Care is the person who will receive notifications. If you want yourself (Registered User) to receive notifications, you have to log-in to Net Care server as the registered user you set up in section 4. However, a registered user can only receive Email notifications of devices included in his/her custom group list.
DEVICE MANAGEMENT SECTION Viewing Devices
This screen shows all MIB compliant printers on the network. Description View a devices status. Action Double Click on bizhub C450.

Viewing Device Status

This screen displays the Status of the printer that was selected. If there was a problem with the printer, the appropriate error symbol would be displayed. As you can see from above, the background of the C450 is yellow. This means there is a warning message, i.e. paper is near empty in Tray 1. What a great selling feature! You can tell the Administrator that he or she can fill the paper drawers before end-users start complaining to them! Description View a devices printer status Action Click the Status Tab. This is a quick view of the printer status. It gives the Administrator one view to see if there is something wrong with the device. If you click on the sub-tab for Job, it will list all completed jobs that were sent to the C450.

Viewing Device Network Settings
This screen allows the Network Administrator to configure all of the network settings for the selected printer. Description View a devices Network settings. Action Click the Network Tab. Click through the various sub-tabs. TCP/IP gives all the IP and DNS settings. Under HTTP you can enable or disable. This is important if administrators do not want end users to view the devices internal web page, i.e. Web connection. Configure SMB settings Reset the NIC card View Netware settings AND MORE

Viewing System Settings

This screen gives a listing of all basic print engine information. Nice Benefit!! Description View a devices System settings. Action Click on the System Tab and then on System Information. Here you can view device location, contact name, total uptime and firmware. Click on the Input Tray Tab Here you can see all the available paper trays and the total capacity that each holds. You can also see what type of paper stock is loaded. Click on Output Tab. Here you can see the total capacity of each output tray as well as the status of the tray. Click on the Supply Tab. Here you can see the status of consumables like toner. Another added benefit! Click on the Support Tab. Here you can see Contact Information for the C450. This is where the Dealership/Branch can enter their information.

Input Tray

Output Tray

Supply

Support

Viewing Print Settings

This screen shows all information related to the print engine on the selected device. Description View a devices Print settings. Action Click the Print button. Here you can see device specific printer attributes such as speed, resolution, supported paper sizes. Click through the other sub-Tabs.

Viewing Scan Information

This screen shows all general information about the scanner on the print engine. Description View a devices Scan settings. Action Click the Scan button.
Viewing Count Information
This screen will show total prints for the engine. HOT feature for Net Care! Description View a devices Count information Action Click the Count Tab.

Click on the sub tab for Print Counter Click on the sub tab for Paper Counter Click on the sub tab for Color Counter
Here you can view the total counter Here you can see the total counter by paper size B/C its a B&W only MFP, you can view the total counter by copy or Print, large size paper, duplex etc. Here you can view the total number of scan/fax clicks.
Click on sub tab for Scan/Fax counter
Note: There are also tabs for Error and Jam logs.
Viewing Device Server Information
Description Direct Link to Web Connection Action Hold down CTRL and click on Device Server
This will take you directly into PageScope Web Connection!
Exporting Data from Net Care
Description Begin the export process. Action Click the Export icon.

Saving Exported Data

Description Save the exported data to your desktop. Action Select the menu item File , Save As Select Save as Type and choose Text Files from the dropdown list Select Save In and choose Desktop from the dropdown list. Name the file Net Care Example Click Save

Opening Microsoft Excel

Description Open Microsoft Excel Action Click Start Select Programs Select Microsoft Office Select Microsoft Excel

Opening the Data File

Description Open the data file in Microsoft Excel Action Select the menu items File , Open Select Look in and choose Desktop from the dropdown list Select Files of Type and choose Text Files from the dropdown list Select Net Care Example.txt Click Open
Using the Text Import Wizard 1 of 3
When the data is exported from PageScope Net Care it is formatted using delimiters. All this means is that data is exported in a manner that allows the columns and row arrangement to be maintained. The wizard will usually detect that the data is delimited. Description Ensure that the Delimited option is selected Action Click radio button next to Delimited Click the Next button to continue
Using the Text Import Wizard 2 of 3
In this step of the Text Import Wizard we need to specify what delimiters are used in the text data file. PageScope Net Care uses Tabs and Commas to delimit the data. Description Select the appropriate delimiters Action Click the checkbox for both Tab and Comma Click Finish
Viewing the Imported Data

As you can see, the imported data is not formatted perfectly. With a little formatting in Excel, the data will look clean and professional, as seen on the next page.
Viewing the Formatted Data

Graphing Total Prints

With the device data imported to Excel we are able to manipulate, graph and analyze the data. In this case, we are going to create a sub-total for the Total Prints column. Description Create a sub-total for Total Prints Action Click to select the first empty cell below Total Prints Click the AutoSum button ( ) on the toolbar.

Viewing AutoSum Result

Note the result of the AutoSum function. How easy was that?

Graphing data

Microsoft Excel also allows you to quickly and easily produce graphs/charts of data. Description Select the data to graph Action Click and Drag to highlight the numeric Total Prints data. NOTE: Do not select the sub-total data we just created.

Start the Chart Wizard

Select the menu items Insert , Graph
Using the Chart Wizard 1 of 2
The Chart Wizard in Microsoft Excel allows you to select from a variety of chart/graph types. In this case, we are going to accept the default chart type, Clustered Column. Description Since we are accepting the default chart type, continue to the next step. Action Click Next to continue.
Using the Chart Wizard 2 of 2
The Chart Wizard has a total of 4 steps. Each succeeding step allows additional fine-tuning of the chart. Since the intent of this lesson is not to teach Excel, we will finish the wizard at this time. Description Finish inserting the chart Action Click Finish

Viewing the Graphed Data

Counter Reader
NOTE: The Counter Reader uses FTP server functions of the C450 that must be enabled from the device before this will function. The C350, Cf2002/3102, Di470 and Di3510-2010 used Email functions. In order to obtain and view account counter information, the Copy Track function of a device must be enabled. Description Counter Reader Action Click on Counter Reader from the drop-down menu Highlight the C450 and click on OK
Description Counter Reader
Action The screen below allows you to change your term of the data you wish to obtain, i.e. monthly or daily. View the different counter settings that you can track, i.e. total counter, size counter, track counter, user counter. Click OK Highlight a user name, i.e. Tim. Click Detail as shown below.

Look at all the different counter you can get by using Net Cares Counter Reader. WOW!