SSD SUPPORT SOLUTIONS

Pi3500 - ALL ACTIVE SOLUTIONS October 2006
This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
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Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.

Pi3500

Solution ID TAUS0632444EN00 Solution Usage 1
Description Will the Pi3500 work with an HP Jet Direct print server? Solution No, the Pi3500 is not supported on the HP Jet Direct.

Solution ID

TAUS0630823EN00

Solution Usage

Description Current printer driver(s) for the Pi3500. Solution Printer drivers can be found in the "Library" section of MyKonicaMinolta.com. Users without MyKonicaMinolta.com access can download drivers from the public web site: [[http://kmbs.konicaminolta.us/eprise/main/KMBS/Support_Center/Home| URL http://kmbs.konicaminolta.us/eprise/main/KMBS/Support_Center/Home]]

TAUS0630859EN00

Description Firmware and Software update, Pi3500. Solution See Bulletin Number 3027. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0632403EN00

Description "Stack overflow offending command" when printing from Acrobat Reader 4 with the Pi3500 PS driver on a Windows NT 4.x computer. The Pi3500 will print out one page with an error code on it. Solution Download and install the latest PS driver and the latest ROM firmware version to correct the error.

TAUS0632404EN00

Description The Pi3500 keeps locking up when downloading tax application fonts. Solution CAUSE: Firmware update required. SOLUTION: Verify the ROM version and upgrade the ROM to version 1.18 or higher. The attachment below (fw.exe) contains version 1.18 firmware. Please see bulletin 3027 for details. Notes: 1. To open the ZIP file(s), WinZip* must be installed. WinZip can be downloaded from the [[WinZip website| URL http://www.winzip.com/ddchomea.htm]]. The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. 2. To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0632406EN00

Description When printing from Microsoft* Word*, certain fonts will not print. Solution CAUSE: Firmware upgrade required. SOLUTION: Upgrade the Pi3500 firmware to version 1.16 or higher.

October 2006

* Trademark ownership information

TAUS0632409EN00

Description Does WordPerfect 8 work with the Pi3500?. Solution There have been problems reported with WordPerfect 8. Suggest updating to Word perfect 10.

TAUS0632410EN00

Description Unable to use the port created by the IP2P utility. Solution CAUSE: The installed utility is corrupt. SOLUTION: Uninstall and reinstall the utility.

TAUS0632424EN00

Description How to reset the NIC for Pi3500 to the factory default. Solution To reset the Pi3500 NIC to the factory default, jumper OP2 to the 1st and 2nd pins, then turn the copier ON. Wait for the green/amber/green light change in that sequence, then turn power OFF and reset the jumper OP2. The unit should print a config page after turning it back ON.

TAUS0632426EN00

Description On the Pi3500, will UNIX* work with the AXIS* print server on an HBOC network? Solution UNIX is not a supported platform. Printing to the Pi3500 can be accomplished on letter 'R' size paper only, but no finishing features will be available. A network interface card has not been tested in an HBOC network environment, and is therefore not supported. * Trademark ownership information

TAUS0632428EN00

Description How do you change the network speed on the Pi3500? Solution
You do not change the speed of the network, unless the hub is auto switching.

TAUS0632429EN00

Description Changing the IP address without using the MAP utility. Solution SOLUTION: If the MAP utility is not an option, the BootP utility can be used instead. Note: if an IP address was previously assigned to the NIC, you must factory reset the NIC through the OP2 jumper, then use the BootP utility to assign the NIC a new IP address.

TAUS0632430EN00

Description How to interface the Pi3500 to an AS/400*. Solution Use the Axis 5470e print server to interface the Pi3500 to an AS/400. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0632431EN00

Description How to connect the Pi3500 to Novell 3.12. Solution To connect the Pi3500 to Novell 3.12, use the MAP utility to configure the print server name, and preferred file server. Use sysadm to accept settings.

TAUS0632432EN00

TAUS0632443EN00

Description What is the Pi3500 queue name? Solution The queue name for the Pi3500 is: PORT1 (in uppercase). There was a change to the Network Interface Card Quick Configuration Guide for Pi3500. Refer to bulletin 2736 for more detail. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0632445EN00

Description After installing Pi3500 memory, strange characters are displayed on the LCD. Solution CAUSE: RAM problem. SOLUTION: Swap the Pi3500 RAM board with a known good unit.

TAUS0632446EN00

Description The Pi3500 is dead. There are no LEDs lit. Solution Change the ROM board.

TAUS0632448EN00

Description The Pi3500 is unable to print via the parallel port. Solution Check the printer port; right click on properties, make sure LPT1 is selected with the correct driver. Try a known good parallel cable. Try printing from another pc.

TAUS0632450EN00

Description Unable to print via the parallel port using the Di250/350 and the Pi3500 controller. Solution To troubleshoot parallel printing: In the driver listing select the Di250 or 350 , right click on properties, click on the Ports Tab , verify LPT1 is selected with the correct driver assigned to LPT1. Try a known good parallel cable. Configure another pc to print using LPT1. Use a different parallel cable if available.

TAUS0632451EN00

Description Problem printing from Acrobat Reader 4.x. to the Pi3500 Solution To correct the problem verify the ROM version on the Pi3500. If the ROM version is Mh1.16 or earlier, update ROM firmware to Mh1.18.

TAUS0632453EN00

Description The Pi3500 does not print a configuration page. Solution CAUSE: Failure of the MC card. SOLUTION: Replace the MC card.

TAUS0632454EN00

Description The Pi3500 is printing an extra page with bogus characters before and after each print job. Solution Cause: The incorrect driver may have been selected. Solution: If you have an issue where an extra page is being printed out before and after the print job with one character on each of the extra pages, verify that you have selected the correct printer driver. Some times when you select the HP driver and then print to the Pi350 this symptom may occur.

TAUS0632455EN00

Description Print jobs sit in the queue. Solution CAUSE: Incorrect port name assigned. SOLUTION: Confirm that LPR name is: PORT1.
Solution ID TAUS0632456EN00 Solution Usage 0
Description The Pi3500 will not print a config page. Solution Cause: Incorrect machine ROM version and a possible controller ROM or RAM failure. Solution: If the Pi3500 will not print the config page, verify that the MSC is 1171-10G2-09-02 or higher. Verify that LED light D6 on the Pi3500 controller, is the only LED lit. If the LED D7 is blinking, substitute known good ROM and RAM.

TAUS0632457EN00

Description The workstation locks up when printing from Microsoft* Word using the PostScript* driver on a peer-to-peer network. Solution CAUSE: Incorrect print driver. SOLUTION: Use the PCL*5e driver. See Service Bulletin 3027. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0632458EN00

Description Printing is slow when more than one job is sent. Solution Install more memory in the print server and copier. Also, verify which driver is being used. The PS driver will print much slower than the PCL driver.

TAUS0632460EN00

Description The Di350f or Di250f connected to a Pi3500 started printing garbled text. The machine then printed out a NIC test without a power-up cycle. Solution Cause: the version of the Pi500 firmware needs to be updated Solution: Disconnect the Pi3500 from the Di250f/Di350f, test the copy and fax functions. If the unit functions properly upgrade the Pi3500 controller to version Mh1.16.

TAUS0632461EN00

Description Can the Pi3500 scan a document to a computer? Solution It is not possible to scan a document to a computer with the Pi3500.

TAUS0632462EN00

Description Upgrade procedure for the Pi3500 ROM. Solution SOLUTION: Connect a parallel cable to the parallel port from the computer to the controller. Locate the firmware file, at the command prompt type: COPY /b MH116.up LPT1 (ENTER). Once the firmware has been updated, the copier shuts down and restarts. It is critical that you do not shut off the machine until it has printed a configuration sheet, otherwise, the ROM will be damaged and require replacement.
Solution ID TAUS0632464EN00 Solution Usage 0
Description What is the part number for the Pi3500 memory modules. Solution The part numbers for the Pi3500 memory is: MXP1350032 for 32mB and MXP1350064 for 64mB.

TAUS0632465EN00

Description What is the part number for the Pi3500 ROM? Solution The part number of the Pi3500 ROM is: 4608-6054-05 Please refer to Bulletin 2953 and Pi3500 Parts manual for details.

TAUS0632466EN00

Description Part number for the Pi3500 system ROM. Solution The part number for the system ROM is 4608-6054-05, as shown in bulletin 2953. Pi3500 Parts Manual Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0632467EN00

Description What is the part number for the token ring NIC? Solution The part number for the token ring NIC is: 4179-442

TAUS0632468EN00

Description Can you criss-cross sort using the FN-500? Solution Criss-cross sorting cannot be done with the FN-500.

TAUS0632469EN00

Description Does the Pi3500 support *PostScript Level 3? Solution The Pi3500 only supports PostScript Level 2. * Trademark ownership information

TAUS0632470EN00

Description Print jobs from the Macintosh print some pages correctly, then the Pi3500 begins to print incorrect characters. Solution Cause:The firmware of the controller has not been updated.
Solution: Verify that the ROM version is current Mh1.18 on the Pi3500. If the version is earlier update the Pi3500 ROM version to Mh1.18. This flash firmware can be found on bulletin 3027.

TAUS0632472EN00

Description When configuring the Pi3500, the workstation displays "incorrect printer name or machine has been removed from the network". Solution CAUSE: Network communication error. SOLUTION: Do not use DHCP. Ask the network administrator to assign a static IP address.

TAUS0632473EN00

Description When trying to share the Pi3500 PCL6 driver over an NT network, an error message is displayed "MLTDL25 file is missing"? Solution If sharing the PI3500 PCL6 driver over an NT network, and the error message "MLTDL2S file is missing", use the newest version drivers (PCL6 ver. 1.10) to share the file over an NT network.

TAUS0632475EN00

Description A *Windows NT 4.0 test page from the Pi3500 contains garbled text. Solution CAUSE: Outdated ROM or incorrect configuration. SOLUTION: Remove the P2PIP utility from the workstation, remove and reconfigure the LPR port, and flash the ROM to version 1.16 or higher. * Trademark ownership information

TAUS0632476EN00

Description Can the Pi3500 IP address be configured though the control panel? Solution The Pi3500 can not be configured through the control panel. Note: The Network Application Kit is configured through the control panel.

TAUS0632478EN00

Description Unable to download the ROM firmware update using Compaq laptops or desktops. Solution CAUSE: IR communication port conflict. SOLUTION: Disable (do not remove) the IR communication port. Use DOS in real mode.

TAUS0632479EN00

Description *Windows XP drivers for the Pi3500. Solution The Pi3500 drivers are already a part of the Windows XP OS. They can be installed directly from the Windows XP disk. * Trademark ownership information
Solution ID TAUS0634249EN00 Solution Usage 0
Description A machine is connected to a non-Microsoft* Windows (and non-Macintosh*) computer and the customer wants to utilize the machine's advanced finishing functions. Are PCL*/PJL codes available for the controller? Solution IMPORTANT: These commands and codes are subject to the user agreement, as follows: PJL USAGE TERMS AND CONDITIONS By downloading any or all of the files, the person downloading them (herein referred to as the User) agrees to the following: The Pi3500 PJL commands shall be released to User solely to enable User to access specific print job parameters of the controller not currently accessible due to the use of proprietary software applications and for no other purpose. User shall not copy, distribute, disclose or decompile the PCL/PJL Code and shall use the PCL/PJL Code only for the purpose set forth in paragraph 1 above. Any and all information concerning the PCL/PJL Code disclosed to User shall at all times be and remain confidential and shall not be disclosed to any third person without the express, written consent of Konica Minolta Business Solutions. The PCL/PJL Code shall be provided as is; NO WARRANTIES ARE MADE WITH RESPECT TO THE PCL/PJL CODE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE OR PURPOSE BY KONICA MINOLTA BUSINESS SOLUTIONS OR ITS SUPPLIERS. Neither Konica Minolta Corporation Business Solutions nor its suppliers shall have any liability for any direct, indirect or consequential damages in connection with User's use of the PCL/PJL Code. Konica Minolta Business Solutions shall have no responsibility to furnish support for any issues arising out of the use of Konica Minolta system in cases where PCL/PJL commands are utilized on User's proprietary system printing applications. All such support shall be provided through User's own resources. Note: To view the above PDFs, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0634277EN00

Description After applying the PageScope Light patch, PageScope still shows the generic printer picture. Solution CAUSE: PageScope caches printer descriptions and pictures. Until the cache is cleared, it will still display the generic printer picture. SOLUTION:To force it to cache the new picture (installed with the patch) the printer must first be deleted from the printer list then reinstalled.

TAUS0634368EN00

Description When printing a test page using the Pi3500 PCL driver an error may occur and the printer displays "Load A4 paper". Solution CAUSE: The posted driver does default to metric paper sizes. SOLUTION: After installing the driver, go to Printer Properties and change the paper size to letter. That will remain as the new default setting.

TAUS0634789EN00

Description Are drivers available for Mac OS 10 (OS X) ? Solution Mac OS 10 will not be supported. There are three work-arounds: 1. Boot in the Classic Mode. 2. Upgrade to OS 10.2 or higher. 3. Place the PPD into the EN/PROJ folder. (Select library/printers/ppd/contents/resources/en proj) This will allow you to print, but does not allow for optional features. Note: The PPD installer previously required for OS 10.2 is no longer needed.

TAUS0634949EN00

Description How to get PageScope accessories and PageScope Cabinet.
Solution The part number for PageScope Cabinet only is 7650-049. For information on scanning to FTP with PageScope Cabinet, please see section 9.2 of the PageScope Cabinet Operation Manual, which is linked below. For the entire PageScope Suite (PageScope Cabinet, Net Care, EMF Plug-Ins, NDPS Gateway) the part number is 7650-0001-10. For more information on PageScope, visit: [[http://www.pagescope.com| URL http://www.pagescope.com/]] The PageScope Cabinet Operation Manual is also available.

TAUS0635738EN00

Description Item numbers for Parts or Service Manuals. Solution Please refer to this publications list. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0636009EN00

Description When installing the print driver in *Windows 98 it is possible to browse to the printer but the queue cannot seen or selected. Solution This can be caused if the printer has a space in its name or the printer name is longer than 10 characters. The space can be replaced by an underscore or dash if desired. * Trademark ownership information

TAUS0636955EN00

Description When printing from *PageMaker 6.5 running on *Windows XP, the application crashes when the PPD is selected in the print dialog. What be done to correct this? Solution Adobe states that PageMaker 6.5x [[may not meet expectations in Windows XP| URL http://www.adobe.com/support/techdocs/328682.html]], since it was released prior to Windows XP and was not developed for this operating system. If problems are encountered with PageMaker 6.5 in Win XP, it is recommended that users upgrade to PageMaker 7. Adobe has tested PageMaker 7.0 in Windows XP, as well as Windows 2000, NT with Service Pack 5 or 6, ME, and 98. Adobe Technical Support fully supports and researches issues that arise when PageMaker 7.0 is used in these Windows operating systems. * Trademark ownership information

TAUS0637526EN00

Description Slow printing of PDF files. When printing scanned images (PDF format) the print process is very slow. Solution Make sure that the check box for "Print as image" is NOT checked when printing from Acrobat Reader.

TAUS0639819EN00

Description Is there a driver available for Microsoft* Windows Server 2003? Solution The driver is resident to the Server 2003 operating system.

TAUS0643605EN00

Description PCL* codes for the Pi3500 Solution IMPORTANT: These commands and codes are subject to the user agreement, as follows: PJL USAGE TERMS AND CONDITIONS By downloading any or all of the files, the person downloading them (herein referred to as the User) agrees to the following: The Pi3500 commands shall be released to User solely to enable User to access specific print job parameters of the controller not currently accessible due to the use of proprietary software applications and for no other purpose. User shall not copy, distribute, disclose or decompile the PCL/PJL Code and shall use the PCL/PJL Code only for the purpose set forth in paragraph 1 above. Any and all information concerning the PCL/PJL Code disclosed to User shall at all times be and remain confidential and shall not be disclosed to any third person without the express, written consent of Konica Minolta Business Solutions. The PCL/PJL Code shall be provided as is; NO WARRANTIES ARE MADE WITH RESPECT TO THE PCL/PJL CODE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE OR PURPOSE BY KONICA MINOLTA BUSINESS SOLUTIONS OR ITS SUPPLIERS. Neither Konica Minolta Corporation Business Solutions nor its suppliers shall have any liability for any direct, indirect or consequential damages in connection with User's use of the PCL/PJL Code. Konica Minolta Business Solutions shall have no responsibility to furnish support for any issues arising out of the use of Konica Minolta system in cases where PCL/PJL commands are utilized on User's proprietary system printing applications. All such support shall be provided through User's own resources. Note: To view the above PDFs, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0643612EN00

Description PJL* codes for the Pi3500 Solution IMPORTANT: These commands and codes are subject to the user agreement, as follows: PJL USAGE TERMS AND CONDITIONS By downloading any or all of the files, the person downloading them (herein referred to as the User) agrees to the following: The Pi3500 commands shall be released to User solely to enable User to access specific print job parameters of the controller not currently accessible due to the use of proprietary software applications and for no other purpose. User shall not copy, distribute, disclose or decompile the PCL/PJL Code and shall use the PCL/PJL Code only for the purpose set forth in paragraph 1 above. Any and all information concerning the PCL/PJL Code disclosed to User shall at all times be and remain confidential and shall not be disclosed to any third person without the express, written consent of Konica Minolta Business Solutions. The PCL/PJL Code shall be provided as is; NO WARRANTIES ARE MADE WITH RESPECT TO THE PCL/PJL CODE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE OR PURPOSE BY KONICA MINOLTA BUSINESS SOLUTIONS OR ITS SUPPLIERS. Neither Konica Minolta Corporation Business Solutions nor its suppliers shall have any liability for any direct, indirect or consequential damages in connection with User's use of the PCL/PJL Code. Konica Minolta Business Solutions shall have no responsibility to furnish support for any issues arising out of the use of Konica Minolta system in cases where PCL/PJL commands are utilized on User's proprietary system printing applications. All such support shall be provided through User's own resources. Note: To view the above PDFs, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0643926EN00

Description Jobs with multiple page sizes cannot be printed from multiple paper trays when using Adobe* Acrobat Reader. Solution CAUSE: Adobe Acrobat Reader (3.0 and later) prints all pages of a PDF file to the paper tray used for the first page. SOLUTION: To work around this limitation, print all of the pages that have one page size, then print all the pages that have another page size. Refer to [[Adobe Reader support| URL http://www.adobe.com/support/products/acrreader.html]] on the Adobe site. * Trademark ownership information

TAUS0644512EN00

After a lightning storm or power outage, the unit no longer prints. Solution Cause: It is possible that the Pi3500 NIC information becomes scrambled during adverse power conditions. Solution: Check to be sure that the copier functions as a stand alone unit. If the copier functions reset the NIC by moving the OP2 jumper to the FACT positon. Turn unit on, and when the orange and green Leds toggle, the NIC has been reset, return the OP2 jumper to it's original position and power on the unit to test.

TAUS0644651EN00

Description All sets of the print job are stapled together. (For example, when 5 sets of a print job of 4 pages, stapled and sorted is sent from the workstation, the output is all 5 sets of the 4-page document is stapled together. Solution CAUSE: Incorrect setting in driver. SOLUTION: Always make sure that the collate check box is unchecked when the print dialog comes up after print is selected. Note: With some *Windows 2000 drivers, it is also possible to print properly by turning off the "Advanced Printing Features" option. However, this disables certain printer features. * Trademark ownership information

TAUS0644785EN00

Description How to open a file with the.sea extension. Solution The.sea indicates that it is a Macintosh file that has been compressed with *Stuffit. It can also be opened in Windows with the Stuffit application. For more information and to download the utility for free, visit the [[Stuffit web site| URL http://www.stuffit.com/mac/expander/index.html]]. * Trademark ownership information

TAUS0644997EN00

Description Port name to be entered for LPR printing. Solution SOLUTION: The LPR port name is: PORT1, all in capitals and no space between the characters.

TAUS0645081EN00

Description LPR port name when connected to WindowsNT or 2000. Solution The LPR port name is: PORT1, all capitals, no space between characters.

TAUS0645317EN00

Description When sending print jobs to the controller, they disappear from the queue and never print. Solution CAUSE: CopyTrak is activated on the machine and an account code was not sent with the print job. SOLUTION: Enter the account code within the print driver.

TAUS0645357EN00

Description Unable to connect to a shared LPR port on a Windows* 2000 server (Event ID: 2005, LPR print monitor failed to open a temporary file while spooling output to port IP address: the system may be low on disk space or the Spool directory is write-protected.) Solution PROBABLE CAUSES: 1. Inappropriate permissions to the spool folder that is located at %SystemRoot%\System32\Spool\Printers by default. a. On the Printers folder, click Server Properties on the File menu, and then click the Advanced tab to check the permissions on the spool folder. b. Configure default permission on the Printers folder and all folders below it. For additional information about the default NTFS spool permissions, click the article number below to view the article in the Microsoft Knowledge Base: 148437 (http://support.microsoft.com/kb/148437/EN-US/) Default NTFS Permissions in Windows NT c. Confirm the permissions on the system root and volume root, and then make sure that the Everyone group has at least Read permissions. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: 152763 (http://support.microsoft.com/kb/152763/EN-US/) File Delete Child Directory Permission in NTFS d. Run the following command to confirm that the destination LPR port that is created is actually a port to a valid Line Printer Daemon (LPD) server: lpq -s server IP address or host name -p print queue name For example, to test to see if a physical printer with the IP address of 192.168.1.15 and a queue name of RAW is available as an LPD, run the following command line: lpq -s 192.168.1.15 -p RAW Depending on the printer, when you run the command, either a blank line, or the following data is displayed: Windows 2000 LPD Server Printer \\192.168.1.15\RAW Owner Status Jobname Job-Id Size Pages Priority 2. A print component such as TCP/IP printing was added and the service pack that the operating system is currently running on was not re-applied. In this case, the spooler files are mismatched. 3. The Everyone group does not have Read permissions. For details, please see Microsoft* Knowledge Base Article Q245033: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q245033 * Trademark ownership information

TAUS0646930EN00

Description Following a Novell* NDPS or iPrint installation, the Windows* print driver is configured with default settings ONLY on the client workstation. Solution CAUSE: Novell NDPS or iPrint drivers are migrated from the Novell server to clients in a non-configured format. This is because the driver is not actually installed on the Novell server. In the Novell environment, the server simply holds, and then pushes the non-configured driver files to the client. In a Windows server environment, the Windows driver is installed on the server and can be configured prior to roll out to the clients. SOLUTION: It is possible to roll-out configured drivers from in a Novell environment. Novell's ZenWorks* allows the Novell administrator to create a snapshot of a client workstation before and after the driver is installed and configured. This snapshot can then be migrated to the user's workstations resulting in a configured driver installation. Using ZenWorks to migrate a configured driver will vary based on Netware version, ZenWorks version, NDPS version and Windows client version. Therefore step by step instructions to perform this operation are not available. The Novell administrator at the location would be responsible for implementing this procedure. [[Third party print driver configuration applications| URL http://www.printerpropertiespro.com]] for Novell are also available. Please consult the vendor(s) for implementing these solutions.

TAUS0656311EN00

Description SAP Device Types Availability. Solution Refer to Bulletin #06-GB-039.pdf for details. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0656768EN01

Description What Konica Minolta print drivers will come bundled with Windows Vista? Solution The following list of drivers were included in a recent Vista release candidate and should be representative of what is included in the final retail product. These include a large number of legacy Konica, Minolta and Konica Minolta drivers. Unless otherwise noted, the majority of the drivers are Postscript Konica 7020/IP-421 7022/IP-422 7022/IP-423 7025/IP-421 7030/IP-421 7033/IP-402 7033/IP-411 7035/IP-421 7040/IP-402 7040/IP-411 7045/IP-431 7050/IP-201 7050/IP-301 7050/IP-302 7055/IP-303 7055/IP-304 7060/IP-302 7060/IP-304 7065/IP-303 7065/IP-304 7075/IP-601 7085/IP-602 7130/IP-422 7130/IP-423 7135/IP-423 7145/IP-423 7150/IP-302 7150/IP-304 7155/IP-511 7165/IP-511 Force 50/IP-301 Force 50/IP-302 Force 60/IP-302 Force 60/IP-304 Force 65/IP-511 Force 75/IP-601 Force 85/IP-602 KL-3015 Konica Minolta KM 1050 KM 350/250/200 KM 500/420 KM 7085/IP-602

KM 7145/IP-432 KM 7222/IP-424 KM 7228/IP-424 KM 7235/IP-424 KM 7255/IP-511A KM 7272/IP-511A KM 750/600 KM 920 KM C250 KM C351 KM C352/C300 KM C450 KM Di2010 PCL5e KM Di2010f PCL5e KM Di2510 PCL5e KM Di2510f PCL5e KM Di3010 PCL5e KM Di3010f PCL5e KM Di470 PCL5e KM Di552 PCL5e KM Pi7200E PCL5e KM mc2450 PPD KM mc5450 PPD KM mc7450 PPD Magicolor 2350 Magicolor 3300 PPD Magicolor 7300 PPD PagePro 9100 PPD Minolta Minolta Di2010 PCL5e Minolta Di2010f PCL5e Minolta Di2510 PCL5e Minolta Di2510f PCL5e Minolta Di3010 PCL5e Minolta Di3010F PCL5e Minolta Di3510 PCL5e Minolta Di3510f PCL5e Minolta Di470 PCL5e Minolta Di552 PCL5e Minolta Pi1802/1502e PCL5e Minolta Pi3500 Minolta Pi3502 PCL5e (MS) Minolta Pi5500 (MS) Minolta Pi5501 PCL5e (MS) Minolta Pi6200 Minolta Pi6500e PCL5e Minolta Pi6500 Pro PCL5e (MS) Minolta Pi7200e PCL5e Minolta Pi7500Ver2 PCL5e (MS) Minolta Pi8500Pro PCL5e

TAUS0657369EN00

Description Mail Merge does not split after installing Macro to split it. Solution CAUSE: Incorrect section data was input into the macro. SOLUTION: Check the bottom status bar of the word window of the original document. The number after Sec. should be input into the macro. Make sure that the Macro security is set to low in order to run.

SSD SUPPORT SOLUTIONS

Di250f - ALL ACTIVE SOLUTIONS October 2006
This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.

Di250f

Solution ID TAUS0628329EN00 Solution Usage 1
Description Can the separate scan function be used when performing scan to FTP or scan to E-mail? Solution The separate scan function can only be used in the copy mode. It will not work with scan to FTP or scan to E-mail.

Solution ID

TAUS0604857EN00

Solution Usage

Description AF7, black copies are output. Solution CAUSE: The scan cable mounting bracket is mounted too low causing the CCD unit to be blocked when the scanner changes position to scan from the document feeder. SOLUTION: Adjust the scan cable mounting bracket.

TAUS0606900EN00

Description Can the baud rate for communications be changed? Solution The baud rate can be changed by using Mode 049 for transmission speed and Mode 050 for reception speed. Page 8-120 of the service manual provides the steps to make the necessary changes.

TAUS0631252EN00

Description During transmissions, the received copy is reduced as a 2-in-1 copy. Solution CAUSE: Incorrect placement of original. SOLUTION: When faxing from the machine, the originals must always be scanned in the letter 'R' direction (with the 8.5 inch edge first).

TAUS0631277EN00

Description AF6, constantly jamming. Solution CAUSE: A failed ACR board or paper present sensor. SOLUTION: Check the connections to the ACR board and the photosensor. If jamming persists, replace the ACR board and/or the paper present sensor.

TAUS0631281EN00

Description The machine displays C0010 codes. The imaging unit drive motor has malfunctioned. Solution If the machine displays C0010 codes, make sure the Imaging unit drive motor is not overloaded or bound. Check the voltage across PJ2 pin 3 of the imaging unit drive motor and ground for 5 volts to change to 0 volts when the code is reset. If the 5 volts changes to 0 volts, replace PWB-A. If 5 volts does not switch to 0 volts, replace the imaging unit drive motor.

October 2006

Solution ID TAUS0631289EN00 Solution Usage 0
Description The MPC cassette indicates a false out of paper condition. Solution Replace the MPC cassette body with the new modified type, part number 1164-3041-17. On the original cassette body, there is a gap between the cassette body and rail which allows the actuator on the cassette to contact the frame of the machine instead of actuating the sensor. See Bulletin Reference 2826 for details.

TAUS0631298EN00

Description There are mis-feeds from the multi-purpose cassette (MPC) even when using another paper source. Solution CAUSE: False mis-feeds from the multi-purpose cassette (MPC) occur because backlash of the drive gear for the multi-purpose cassette is too small. SOLUTION: The tolerance of the drive gear has been made larger. This will accommodate the movement created by vibration, and the feed tire will not advance paper loaded in the multi-purpose cassette unless it is chosen. See Service Bulletin 3010. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0631336EN00

Description Black lines appear on copies made on the Di250f only when using the AF-6 or AF-7. Solution Install the adhesive sheet to collect any paper dust and debris that may accumulate on the slit glass. The part number is: 1166-1236-01 Link

TAUS0631339EN00

Description The machine reboots, showing "ABORT" on the LCD panel after an original is scanned. Solution CAUSE: Fiber optic cables reversed or not connected properly. SOLUTION: Make sure the fiber optic cables are connected properly and not reversed at the connection to the HGB board. The dark colored connector should be mounted on the right and the light colored connector on the left. Check PU-2 for cold solder joints.

TAUS0631373EN00

Description Is the machine flash upgradeable? Solution The machine is not flash upgradeable. Its firmware must be upgraded by changing the ROM board.

TAUS0631391EN00

Description Part number for the NROM board.
Solution The NROM board is part number 1166-1198-02.

TAUS0631400EN00

Description How to reset C-0056. Solution To reset the error message C-0056, turn the machine OFF and back ON.

TAUS0631411EN00

Description Copy jobs are interrupted by print jobs. Can the copier priority be changed? Solution The priority cannot be changed on the Di250F/350F series.

TAUS0631413EN00

Description The control panel is coming up in Japanese and some blocks are missing print. Solution CAUSE: The problem can be that the PWB-M has been installed in the machine instead of a PWB-N. SOLUTION: Install the correct board for this machine.

TAUS0631415EN00

Description TheDi250f will not receive faxes. No confirmation beep is generated after pressing the LCD screen. Solution PV-2 is defective. Replace the PV-2.

TAUS0631417EN00

Description When printing and receiving, the fax unit reboots. Solution The Di250f has the old style PWB-N, MU001installed. The new version is NU001, part number 1166-1198-02. It must be installed to correct this problem. See Service Bulletin 3028. Link

TAUS0631419EN00

Description The Di250f intermittently goes into reset. Solution The Di250f has the Dual Line and Printer Options installed, make sure that the additional 32MB working memory is installed.

TAUS0631420EN00

Description Does the Di250f have the "fax forwarding" feature? Solution The Di250f has the "fax forwarding" feature. See pages 9-12, "Settings for Received Documents" in the Operators Manual.

TAUS0631422EN00

Description Can the machine bet set to automatically dial "9" for a PBX? Solution It is not possible to automatically dial "9" for a PBX. It must be entered manually. The "9" followed by a "pause" can be entered in one-touch and abbreviated dialing.

TAUS0631424EN00

Description How to get the phone number to appear in the header printed at the receiving fax. Solution To get the phone number to appear in the header printed at the receiving fax, enter the fax phone number after the name in TSI. Add spaces to separate them. Notes: 1. The number of spaces will depend on the number of characters in the name. 2. Self-ID & Self-telephone #1 may appear in the receiver's LCD display if both have this feature, but in most cases it will not.

TAUS0631426EN00

Description How do you enter the service mode on the Di250f and run the F-7-1 adjustment? Solution The Di250f,350f models do not list the size detection adjustment as F-7- 1, but as the copy detect adjust. To adjust enter the tech rep mode, select "adjustment", select "scanner", and then "copy detect adjust".

TAUS0631449EN00

Description Barcode is obscuring a portion of the image. Solution CAUSE: Optics positioning or failed component. SOLUTION: Set the machine to reduction mode. If the barcode occurs in the same areas, the MFB board needs replacement. If the barcode occurs in different areas, the fiber optics cables need repositioning or replacement.

TAUS0631468EN00

Description Where can I find the F7 for the size detection adjustment? Solution
The size detection adjustment is in a different part of service mode for the fax versions. Enter the service mode, and go to adjust. Select Scanner and perform the Copy Detect Adjust and then Fax Detect Adjust. At end of the adjustment when the start button indicator is lit green, turn the power switch OFF to lock in the setting. See service manual page 8-76.

TAUS0631470EN00

Description What is the procedure to reset trouble codes on the Di250f and Di350f? Solution Turn the power off and back on. If the problem is resolved, then the code will reset (this includes the fuser as well).

TAUS0631471EN00

Description How to prioritize the fax output tray. Solution Use the unselectable cassette function. Select the paper trays that you do not want the machine to use during fax receptions. See the operations manual pages 9-25 and 9-27.

TAUS0631508EN00

Description Part number for the toner bottle holder. Solution Toner bottle holder (p/n 1165-5321-02).

TAUS0631515EN00

Description Is there a possibility of F-4 opening on the PWB-A due to the toner bottle being stuck or not installed incorrectly? Solution After installing the toner bottle, confirm that it is installed correctly and not bound then check F-4 on PWB-A.

TAUS0631523EN00

Description Jamming in the vertical transport section. Solution CAUSE: The vertical transport guide backs away from the set sensor due to vibration and an incorrect tolerance. SOLUTION: The design of the vertical transport guide has been changed, as well as the locking mechanism for the guide. Please see service bulletin 2934 for details. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0632037EN00

Description Does the Di250f support network faxing? Solution It is not possible to use the Di250f, as a network fax machine. Network printing is supported with the Pi3500 and the Di250f.

TAUS0632040EN00

Description How to re-program the Administrators number to replace a lost one. Solution Perform the following: 1. Enter the Service mode (so the Start Key is blinking). 2. Enter the administrator's mode. 3. Re-program the access number.

TAUS0635590EN00

Description Item numbers for Parts or Service Manuals.
Solution Please refer to this publications list. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0636533EN00

Description C-1300 after installing a new power supply. Solution CAUSE: Check that the wires under the print head are not pinched. SOLUTION: Repair/reroute the wiring under the print head.

TAUS0636599EN00

Description Although Unimessage Pro* has been installed, the I=Portal add-on will not install and it indicates that Unimessage Pro is NOT installed. Solution CAUSE: Unimessage Pro has been installed on a drive other than the C: drive. SOLUTION: To work around this issue, please do the following: 1. Create a folder called: C:\Program Files\Unimessage Pro. 2. Copy MINOLTA.BMP from your main Unimessage Pro folder on drive D: into the "C:\Program Files\Unimessage Pro" folder. 3. Re-run the I-netportal add-on installation. * Trademark ownership information

TAUS0636880EN00

Description Various fax communications issues. Solution PROBABLE CAUSES: 1. Incorrect firmware. A technician should make sure the firmware in the machine is current and the machine has been properly reset. 2. Phone line noise. Check the phone line for any noise; try connecting the machine to another phone line. 3. Incorrect phone service. Make sure that the machine is not connected to a DSL line with a filter.

TAUS0640235EN00

Description C0650 error code. Solution PROBABLE CAUSES: 1. Failure of M5, BCR, HGB, UN2, or PWB-A. Please refer to pages [[T-35 and T-36 of the Field Service Manual|URL http://techweb.konicabt.com/tpm/media/Di250.pdf]] for the troubleshooting steps. Note: To view the above PDFs, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] 2. A failed exterior element on the Exposure Lamp.

Check the outer terminal for continuity and check for cracks or a short to the scanner frame. It might be possible to repair the element with solder. * Trademark ownership information

TAUS0640281EN00

Description Parts Manual Update - Fuse Change - Fusing Section B. Solution See Bulletin Number 5000 for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0640948EN00

Description Information for parts number (vertical transport unit). Solution See KOM050113 for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0640963EN00

Description Information for parts number (Elevator tray drive section). Solution See KOM050124 for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0640993EN00

Description Information for parts number (AF-6/AF-7: Paper take-up section). Solution See KOM050186 for details. See KOM050204 for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0641288EN00

Description Thermostat replacement precautions for all models using Faston Terminals. Solution
CAUSE: Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt. SOLUTION: See Bulletin Number 5005 for details. Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0643094EN00

Description After installing a new print head the images on copies are enlarged (stretched). Solution CAUSE: The wrong print head has been installed. The print head for the Di250/Di250f is not interchangable with the Di350/Di350f print head. SOLUTION: Install the print head for the Di250/Di250f.

TAUS0644505EN00

Description After a lightning storm or power outage, the unit no longer prints. Solution Cause: It is possible that the Pi3500 NIC information becomes scrambled during adverse power conditions. Solution: Check to be sure that the copier functions as a stand alone unit. If the copier functions reset the NIC by moving the OP2 jumper to the FACT positon. Turn unit on, and when the orange and green Leds toggle, the NIC has been reset, return the OP2 jumper to it's original position and power on the unit to test.

TAUS0644528EN00

Description Bracket required for installation of a plug-in key counter. Solution Key Counter Bracket item number 4179-181. Note: See Marketing Bulletin 01-MB-13 for details.
Solution ID TAUS0644539EN00 Solution Usage 0
Description Can a coin-op box and copy track be used together? Solution No, a coin box and copy track are not compatible with each other. The use of a coin op device will interfere with copytrack. Only one system of security can be used at a time.

TAUS0644603EN00

Description Paper mis-feeding from the MPC cassette, even when feeding paper from a different source. Solution Cause: The tolerance of the backlash is too small, allowing vibration to slowly advance the feed tire until a sheet of paper from the MPC cassette blocks the paper feed sensor, and causes a jam. Solution: Replace the drive gear in the MPC cassette as instructed on bulletin 3010. 3010

TAUS0644612EN00

Description Printing from Windows NT* workstations to the Pi3500 connected to the Di350f/Di250f is not possible. The test page prints with garbled text. Solution Cause: There is a problem with the IP2P utility or the controller ROM. Solution: Remove the IP2P utility from the workstation then remove and reconfigure the LPR port for the printer. If the problem continues flash the ROM of the Pi3500 to version Mh116. It is possible that the ROM chip has failed and should be replaced if the flash will not complete. * Trademark ownership information

TAUS0644661EN00

Description When upgrading the system firmware of the Pi3500, the PC displays the error message "the file is not found" or the PC will lock up. Solution CAUSE: The upgrade must be performed from a true DOS* session. SOLUTION: When upgrading the ROM on the Pi3500, boot to a true DOS mode, not the emulation DOS screen available from within Windows*. * Trademark ownership information

TAUS0644668EN00

Description Can not crisscross sort even with the correct paper sizes installed and mixed original detection set to OFF. Solution CAUSE: The MPC cassette has been set for OHP or thick paper. SOLUTION: Reset the MPC cassette for normal paper.

Solution ID Description

TAUS0644844EN00
Requirements for criss-cross sorting. Solution Criss cross sorting is possible only when all the following conditions are met: - The machine is loaded with paper of the same size and type in two different directions. - Mixed Original Detection is set to off. - Special paper is not set for either of the paper cassettes holding the letter-size paper. - None of the Staple, Hole Punch, Page Insertion, Cover, or Image Repeat functions are set. Please see page 3-20 of the Operator's Manual for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0644865EN00

Description Paper exiting the machine is wrinkled. Solution SOLUTION: Change the position of the cpm switch located on the back of the machine to slow the paper passing through the fuser section.

TAUS0644889EN00

Description Main toner hopper drive gears are grinding. Solution CAUSE: Toner bottle is bound/is the incorrect bottle for this machine/is installed incorrectly causing the main toner hopper drive system to become overloaded. SOLUTION: The size of the toner bottle drive gear (p/n 1165-5316-14) and the worm gear (p/n 1165-5314-13) have been changed to strengthen the drive system. Please see Bulletin 2770 for further details. Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0644908EN00

Description After processing about 50 copies with a new imaging unit, the copies develop a dark gray background with blotches. Solution CAUSE: Incorrect toner installed in the machine. SOLUTION: The sub-hopper must be completely cleaned of all developer, otherwise the new imaging unit will become contaminated. Once the sub-hopper is cleaned, replace the imaging unit and toner bottle with a fresh one. Be sure to dispose of the existing toner bottle.

TAUS0644930EN00

Description Black copies are produced from the original glass or through the document feeder. Test prints are O.K. Solution CAUSE: The PU-2 has cold solder joints or is defective.
SOLUTION: Repair or replace PU-2.

TAUS0644973EN00

Description The sub-hopper motor continuously pulses whenever the machine is turned on. Solution PROBABLE CAUSES: 1. Memory problem. Check the machine memory. Remove all extended memory first, then if the problem persists, replace the standard 8 MB SIMM. Note that the machine must have the 8 MB SIMM installed to operate. 2. PWB-A has failed. Replace PWB-A.

TAUS0644977EN00

Description C0070 error code is being displayed. Solution Cause: This code usually indicates a defective toner hopper motor or PWB-A. Solution: There is a possibility that fuse F4, located on PWB-A, may open due to the toner bottle being incorrectly installed or bound. Check fuse F4 first, before replacing any parts. See Service Bulletin 2954. Link

TAUS0644984EN00

TAUS0645168EN00

Description Images on copies are compressed and shifted on the page. Solution CAUSE": Defective or incorrect MFB board is installed in the machine. SOLUTION: Run a test print to verify the print produced by the MFB board is shifted and compressed. Verify the MFB board installed is for the correct model it is installed in. The MFB boards are model specific and will cause image problems if the incorrect MFB board is installed in the machine. If the MFB board is correct, replace it as it is defective.
Solution ID TAUS0645228EN00 Solution Usage 0
Description How do I enter the initialize mode on the Di250f or Di350f? Solution Press the warm reset button. When the period appears at the end of the phrase "Under Processing" press the number one key. See the service manual pages 8-4 and 9-90.

TAUS0645235EN00

Description Is PWB-M the same for the fax and non-fax models? Solution SOLUTION: PWB-M will work in both the Di250/350. The Di250F/Di350F machines use PWB-N with a different version of firmware.

TAUS0645302EN00

Description Black lines on the copies running in the lead to trail direction. Solution CAUSE: Debris present on the original glass or optics. SOLUTION: Clean original glass and set density (adf) on the last page of the user's choice to mode one. Please see Service Bulletin 3025 for further details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0645349EN00

Description Copies are not stapled properly when equipped with an FN-100 or FN-500. Solution CAUSE: The rubber paddle wheel which aligns the paper in the proper stapling position becomes glazed due to paper dust. SOLUTION: Clean the edges of the paddle wheel so that they are free of debris and the rubber is able to move the paper into the proper position.

TAUS0645360EN00

Description The LCD screen is blank and only shows a blue background. Solution SOLUTION: Check the main harness between the MFB board and the control panel. Look for pinched wire in the harness possibly causing a short or bad connection. If the harness is OK, Replace the MFB board.

TAUS0645427EN00

Description How to print a test pattern.
Solution To print a test pattern: 1. 2. 3. 4. 5. Enter the tech rep mode (press meter count, stop, 0, 0, stop, 0, 1) Select function. Select F-12. Select the type of test pattern to print. Press Enter.

TAUS0645907EN00

Description How can the machine be set to select paper in the same orientation as the original?
Solution SOLUTION: To get the machine to select paper in the same orientation as the original, set the mix original detection option to "on" in the user choice mode.

TAUS0645910EN00

Description How to enter tech rep mode. Solution To enter the tech rep mode, perform the following: 1. Press the access key. 2. Press the user key located in the right hand corner of the LCD. 3. Press the asterisk key four times. 4. Press the utility key. 5. Press maintenance. 6. Press service mode.

TAUS0645914EN00

Description After installing a coin vendor or auditing device, why will the machine will not allow duplexing. Solution Duplexing can be enabled by entering the security mode and setting vendor mode to "off."

TAUS0645957EN00

Description C0500 error code is displayed. Solution CAUSE: This occurs when the fuser lamp terminals become corroded, causing a poor connection to the fuser lamp. SOLUTION: To correct this problem, several parts are now available to convert the fuser unit from a terminal type fuser lamp, to a wired type fuser lamp. See bulletin 3051. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0646005EN00

Description Kit for detection of metric and inch size originals. Solution For detection of metric and inch size originals, order and install the option size detection kit, part number 1171- 0906-01.

TAUS0646061EN00

Description Windows 2000 driver availability. Solution SOLUTION: For Windows 2000, the drivers are available on our web site: KonicaMinolta USA
Solution ID TAUS0646082EN00 Solution Usage 0
Description When feeding documents through the AF-6, copies have black lines appearing in the feed direction. Solution CAUSE: Black lines occur in the feed direction when debris such as paper dust, builds up on the slit glass and is reproduced as black lines on the copies. SOLUTION: To correct this problem, a sheet (1166-1236-01) is available to attach to the slit glass assembly. This sheet will attract debris and keep the slit glass clean. See bulletin 3025 for details. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

TAUS0646093EN00

Description Skewing occurs when using the AF-6 or AF- 7. Solution SOLUTION: Replace the feed roller and drive belt with the new modified roller and belt. The part numbers are: 1166-1093-02 for the roller, and 1166-1203- 01 for the belt. Please see Bulletin 2983 for further details.

TAUS0646612EN00

Description When depressing the test key, no test prints are made, and a multiple beep is heard. Solution Paper must be loaded in the top (MPC) tray for test prints. Make sure there is paper in the tray.

TAUS0646615EN00

Description Printing unrecognizable characters from the Pi3500. Solution Make sure that the latest ROM upgrade to version 1.18, or higher is installed

TAUS0646625EN00

Description Shows three hole punch as an option when only two holes are available. Solution If the machine shows three hole punch as an option when only two holes are available, remove pin 1 of the PJ8A of the FN-100 or FN- 500 PWB-A. Do not cut the wire as it may be needed if the hole punch is changed back to a three hole punch unit.

TAUS0646642EN00

Description When crisscross sorting, lines are left on the lead-edge of the copies. Solution The lead-edge erase is too wide. Adjust the lead-edge erase to a lower setting.

TAUS0646705EN00

The MPC cassette indicates a false out of paper condition. Solution Replace the MPC cassette body with the new modified type, part number 1164-3041-17. On the original cassette body, there is a gap between the cassette body and rail which allows the actuator on the cassette to contact the frame of the machine instead of actuating the sensor. See Bulletin Reference 2826 for details.

TAUS0646709EN00

Description The cassette is not being detected when it is locked in position. Solution CAUSE: This occurs because the gap between the interfaces of the rail and the cassette produces vertical play. As a result, the sensor actuator contacts the frame in the rear. SOLUTION: To correct this problem, the cassette (1164-3041-17) has been changed. See Service Bulletin 2826 for details.

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Description Does Konica Minolta provide support for Equitrac* products? Solution For Equitrac technical support information please visit [[http://www.metrics.com/Support/| URL http://www.metrics.com/Support/]] or contact trained Support Engineers by telephone at 519.885.2458, by fax at 519.746.7931 or via E-mail at support@metrics.com Note: Technical Support is available Monday through Friday, 8 AM to 6 PM, EST. *[[Trademark ownership information| FILE V:\\TEXT\\TRADEMRK.TXT NEW]]

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Description Following a Novell* NDPS or iPrint installation, the Windows* print driver is configured with default settings ONLY on the client workstation. Solution CAUSE: Novell NDPS or iPrint drivers are migrated from the Novell server to clients in a non-configured format. This is because the driver is not actually installed on the Novell server. In the Novell environment, the server simply holds, and then pushes the non-configured driver files to the client. In a Windows server environment, the Windows driver is installed on the server and can be configured prior to roll out to the clients. SOLUTION: It is possible to roll-out configured drivers from in a Novell environment. Novell's ZenWorks* allows the Novell administrator to create a snapshot of a client workstation before and after the driver is installed and configured. This snapshot can then be migrated to the user's workstations resulting in a configured driver installation. Using ZenWorks to migrate a configured driver will vary based on Netware version, ZenWorks version, NDPS version and Windows client version. Therefore step by step instructions to perform this operation are not available. The Novell administrator at the location would be responsible for implementing this procedure. [[Third party print driver configuration applications| URL http://www.printerpropertiespro.com]] for Novell are also available. Please consult the vendor(s) for implementing these solutions. * Trademark ownership information

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Description Can the soft counter (electronic counter) be re-programmed? Solution The soft counters cannot be programmed. Once they are cleared they cannot be changed.

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Description Can the separate scan function be used while scanning to SMB, FTP or E-mail? Solution The separate scan function only works for originals scanned to copy. It will not work with the scanner function of the machine.

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Description Why does pagination change when printing any document using the Konica Minolta print driver? Solution Explaining pagination differences between different manufacturers print drivers: This situation is not uncommon in the printing world. Commonly, documents will be formatted differently when printed to printers made by different manufacturers. There are many reasons for this. Due to physical differences between printers, as well as copyright laws, different manufacturers will use different programs for their drivers. It is the driver that does the majority of the formatting for the image to be placed on the page. Different drivers will use different algorithms when imaging spacing and font metrics. Often times, this results in a slightly different look or format for a document when printed to two different printers. There is also potential differences within the image areas of the main bodies of the two printers. The print controller takes the image area into account when laying out the image on the paper. Different image areas can determine different layouts. These factors can result in lines of text being moved on the paper. If lines are moved enough, or lie close enough to the threshold of the image area, text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another. This scenario will occur across the board for printer manufacturers. A Lexmark* is different from an Epson* which is different than an HP*, etc. Obviously, the output from certain printers will match up closer to some printers than others. The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript*. Alternatively, the customer can print with a common driver to both printers. In other words, one can print to the HP using the Konica driver or vice versa. In this way, at least the driver-generated output would be the same going to both machines. While the output still may not be exactly the same, the effect of printing to two different printers can be lessened. There may even be different output within the same printer manufacturer (i.e., Konica IP302 print controller is good, but the IP304 print controller is not; Lexmark Optra K1220 is good, but the Optra T614 is not). The analogy that is often used when explaining this to customers involves motor vehicles. A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation, just as two printers are output devices. However, while the end result of driving two different cars is essentially the same, there may be certain differences with regard to cornering and acceleration that give each car a distinct feel. This is essentially what is happening between the two printers. It is understandable that the customer does not want to convert thousands of existing documents, but due to the vast number of different printers currently available on the market today, it is not possible to exactly emulate all printer manufacturers' algorithms. The only other option is to pick one printer model, format these documents that need a consistent look for that printer, and use only that particular printer to print these documents. If there are any further questions, please feel free to contact the National Systems Solutions Group at 1-800-825-5664. * Trademark ownership information

TAUS0655991EN03

Description Why does pagination change when printing any document using the Konica Minolta print driver? Solution Pagination differences between different manufacturers print drivers: This situation is not uncommon in the printing world. Commonly, documents will be formatted differently when printed to printers made by different manufacturers. There are many reasons for this. Due to physical differences between printers, as well as copyright laws, different manufacturers will use different programs for their drivers. It is the driver that does the majority of the formatting for the image to be placed on the page. Different drivers will use different algorithms when imaging spacing and font metrics. Often times, this results in a slightly different look or format for a document when printed to two different printers. There is also potential differences within the image areas of the main bodies of the two printers. The print controller takes the image area into account when laying out the image on the paper. Different image areas can determine different layouts. These factors can result in lines of text being moved on the paper. If lines are moved enough, or lie close enough to the threshold of the image area, text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another. This scenario will occur across the board for printer manufacturers. A Lexmark is different from an Epson which is different than an HP, etc. Obviously, the output from certain printers will match up closer to some printers than others. The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript. Alternatively, the customer can print with a common driver to both printers. In other words, one can print to the HP using the Konica Minoltadriver or vice versa. In this way, at least the driver-generated output would be the same going to both machines. While the output still may not be exactly the same, the effect of printing to two different printers can be lessened. There may even be different output within the same printer manufacturer
(i.e., Konica IP302 print controller is good, but the IP304 print controller is not; Lexmark Optra K1220 is good, but the Optra T614 is not). The analogy that is often used when explaining this to customers involves motor vehicles. A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation, just as two printers are output devices. However, while the end result of driving two different cars is essentially the same, there may be certain differences with regard to cornering and acceleration that give each car a distinct feel. This is essentially what is happening between the two printers. It is understandable that the customer does not want to convert thousands of existing documents, but due to the vast number of different printers currently available on the market today, it is not possible to exactly emulate all printer manufacturers' algorithms. The only other option is to pick one printer model, format these documents that need a consistent look for that printer, and use only that particular printer to print these documents. If there are any further questions, please feel free to contact the National Systems Solutions Group at 1-800-825-5664.

TAUS0656577EN02

Description Unable to install 32-bitdrivers on a Microsoft Windows 2003 64-bit server formigration to the 32-bit clients. Solution The 32-bit driver files are not recognized when attempting to load on a 64-bit system, therefore, the files must be pulled from a 32-bit system in order to add additional driver support on a 64-bit server: 1. After installing the 64-bit driver on the server, install the matching 32-bit(PCL, PostScript Visual, PostScript (Plug-in) or PostScript (Adobe) driveron one of the clients. 2. The driver files will be placed in C:\WINDOWS\inf folder on the client. 3. Share this folder on the network so that the 64-bit server has access. 4. From the server, when adding additional drivers, browse to the shared folder on the workstation 5. Select the appropriate.inf file from the shared folder on the client - the driver files will then be pulled over to the server to support other 32-bit clients when migrating the driver files. Note: It is important to install the same type of driver on the client to match the driver installed on the server.

TAUS0656768EN01

Description What Konica Minolta print drivers will come bundled with Windows Vista? Solution The following list of drivers were included in a recent Vista release candidate and should be representative of what is included in the final retail product. These include a large number of legacy Konica, Minolta and Konica Minolta drivers. Unless otherwise noted, the majority of the drivers are Postscript Konica 7020/IP-421 7022/IP-422 7022/IP-423 7025/IP-421 7030/IP-421 7033/IP-402 7033/IP-411 7035/IP-421 7040/IP-402 7040/IP-411 7045/IP-431 7050/IP-201 7050/IP-301 7050/IP-302 7055/IP-303 7055/IP-304 7060/IP-302 7060/IP-304 7065/IP-303 7065/IP-304 7075/IP-601 7085/IP-602 7130/IP-422 7130/IP-423 7135/IP-423 7145/IP-423 7150/IP-302 7150/IP-304 7155/IP-511
7165/IP-511 Force 50/IP-301 Force 50/IP-302 Force 60/IP-302 Force 60/IP-304 Force 65/IP-511 Force 75/IP-601 Force 85/IP-602 KL-3015 Konica Minolta KM 1050 KM 350/250/200 KM 500/420 KM 7085/IP-602 KM 7145/IP-432 KM 7222/IP-424 KM 7228/IP-424 KM 7235/IP-424 KM 7255/IP-511A KM 7272/IP-511A KM 750/600 KM 920 KM C250 KM C351 KM C352/C300 KM C450 KM Di2010 PCL5e KM Di2010f PCL5e KM Di2510 PCL5e KM Di2510f PCL5e KM Di3010 PCL5e KM Di3010f PCL5e KM Di470 PCL5e KM Di552 PCL5e KM Pi7200E PCL5e KM mc2450 PPD KM mc5450 PPD KM mc7450 PPD Magicolor 2350 Magicolor 3300 PPD Magicolor 7300 PPD PagePro 9100 PPD Minolta Minolta Di2010 PCL5e Minolta Di2010f PCL5e Minolta Di2510 PCL5e Minolta Di2510f PCL5e Minolta Di3010 PCL5e Minolta Di3010F PCL5e Minolta Di3510 PCL5e Minolta Di3510f PCL5e Minolta Di470 PCL5e Minolta Di552 PCL5e Minolta Pi1802/1502e PCL5e Minolta Pi3500 Minolta Pi3502 PCL5e (MS) Minolta Pi5500 (MS) Minolta Pi5501 PCL5e (MS) Minolta Pi6200 Minolta Pi6500e PCL5e Minolta Pi6500 Pro PCL5e (MS) Minolta Pi7200e PCL5e Minolta Pi7500Ver2 PCL5e (MS) Minolta Pi8500Pro PCL5e