Dialing manually

To dial a connection that is not complicated by such considerations as calling cards, outside lines, and country codes, you can type the phone number without creating an Address Book entry beforehand. LapLink dials the number exactly as you type it, regardless of how you have set up Dialing Properties. To dial manually: 1 Click the Connect Over button on the LinkBar, and then click Modem. 2 Click Manual Dial. 3 In the Phone Number box, type the number to dial. 4 Click the Dial button. 17
Dialing from an Address Book entry
Before dialing a computer, its a good idea to create an Address Book entry for that connection. Use the entry to store the phone number, requests for services (such as File Transfer and Remote Control), password, and other pertinent information.
Dialing in to a network through a network server: Dial-Up Networking
se Dial-Up Networking to dial in to a dial-up server (RAS) and log on to a network from outside the office. Then connect to other LapLink computers on the network and use network resources as if you were still in the office.
Use Dial-Up Networking to dial in to a dial-up server and connect to a network. Then open connections to other LapLink computers on the network.
Use Dial-Up Networking to access a network after you leave the office. By dialing in to a dial-up server (RAS) on the network, you can connect to any computer running LapLink on that network. You can also connect to LapLink computers on the Internet and browse the Internet using the Internet connection in the office. In short, you can access the same network resources you use in the office. 18
Before you use Dial-Up Networking
Dial-Up Networking, a Windows feature, must be installed on the computer you dial from. See Windows help for instructions. Your network must have a dedicated dial-up server (such as Novell NetWare Connect, Windows Remote Access Server, or Shiva NetModem). The computer you connect to must be connected to an IPX or TCP/IP
. Dialing in to a network through a network server: Dial-Up Networking
network. It must also be running LapLink, and its security setup must have been altered to allow incoming LapLink connections. See page 46. 4 Click the Dial button. 5 When prompted, type the user name and password1 required by the dial-up server. 6 In the Connect over LAN (Network) dialog box, click the name of the computer you want to connect to. If the computer is not listed and you are attempting to connect over a TCP/IP network, click the TCP/IP Addresses tab. Then do either of the following: In the Connections list, click the name of the computer you want to connect to.2 Under TCP/IP Name or Address, type the IP address of the computer.Under Services, verify that the services you want to use are checked. 8 Click OK.

To create an Address Book entry for a Connect over Modem connection: 1 Click the Address Book button on the LinkBar, and then click the Add button. 2 In the Description box, type a brief description of the remote computer for your own reference. 3 In the Computer Name box, type the LapLink name assigned to the remote computer.
. Using Address Book for modem connections
4 In the Connection Type list, click Modem. 5 Under Phone Number, type the area code and phone number, and click the country code. TIP If you want to have a phone number dialed exactly as you type it in the Telephone Number box, clear this box: Use Country Code and Area Code. TIP Requests for services in Address Book are honored only if the security setup of the remote computer permits. 6 Under Services, check the services you want to use. TIP You can change your selections later, as part of the connection process. You can also request new services after you connect. 7 Under Host Locking on Connect, check the kind of locking you want to take effect on the remote computer when you connect for Remote Control. You can lock a host (blank its screen or disable its mouse or keyboard) only if it has been configured to allow locking. 8 Under Security Information to Send, type the log-in name and the password you must provide in order to gain access to the remote computer. Reenter the password to confirm. When you finish the entry, you see Address Book and the description of the new entry. If you want to create another entry, click Add again and complete the entry. Otherwise, click Close.
Using Address Book for dial-up connections to network computers
For LapLink connections you make after dialing in to a network, set up Address Book entries to store requests for services and security information. This information is passed to the network computer after you connect to a network using Dial-Up Networking. As the Connection Type, use Network: Available Now if the computer normally appears in the list of available computers when you use Connect over LAN (Network) in the office. Otherwise, use Network: TCP/IP Address and type the computers IP address. To determine a computers IP address, see page 31.

Entering passwords

LapLink Gold passwords are case-sensitive (i and I, for example, are treated differently). For connections to other computers running LapLink Gold, type passwords in capital or lowercase letters exactly as they were typed on those computers. NOTE Passwords in LapLink Pro, LapLink Tech, or LapLink 7.5 or earlier are not case-sensitive. In Address Book entries for connections to any of these versions, type passwords in ALL CAPITAL LETTERS. If you have old Address Book entries for such connections, retype their passwords in all capital letters. NOTE Because of the change in case sensitivity, Address Book entries created in an earlier LapLink version may no longer let you connect to computers that have also been upgraded. Have new passwords set up on those computers; then change your Address Book entries to match.

Connecting from another LapLink computer over LapLink Everywhere
To connect over LapLink Everywhere to another computer running LapLink: 1 Click the Connect Over button on the Linkbar and then click Connect over LapLink Everywhere (Internet). 2 Type the user name and password set up for your LapLink Everywhere account. 3 Click OK. 4 When asked again for a user name and password, supply whatever is required by the LapLink Gold security setup on the host computer. (See page 46.)
Preparing to use LapLink Everywhere
As part of the installation of LapLink Gold you are asked whether you want to set up your LapLink Everywhere account and install LapLink Everywhere. Simply create a unique user name and password. If you install LapLink Everywhere on more than one computer, be sure to use the same user name and password for each one. As with other kinds of connections, you must configure the security setup of the host computer to allow incoming connections. See page 46. If you intend to connect to the computer from an Internet browser and use remote control (at additional cost), you must also install LapLink Secure VNC or WinVNC on the host computer.
Connecting from any Internet browser
You can connect to the host computer from almost any device equipped to browse the Internetfrom another PC or a Mac to a PDA or an Internet telephone. The chief requirement is that the device must be set up to allow cookies. To connect over LapLink Everywhere from an Internet browser: 1 Log on to www.MyLapLink.com. 2 Type the user name and password set up for your LapLink Everywhere account. 3 Click the Login button. 4 When asked again for a user name and password, supply whatever is required by the LapLink Gold security setup on the host computer. (See page 46.)
Connecting over the Internet using an ILS
onnect to the Internet using an ILS (Internet locator service), and you can open connections to other LapLink computers anywhere in the world, without spending a fortune. To make a computer easy to find on the Internet, use the LapLink ILS to publish the computers Internet address. Other computers can then supply this address to open connections using Connect over ILS.
Go online and use Connect over ILS to locate and open connections to LapLink computers anywhere on the Internet. Make a connection by supplying the address published by a remote computer through the LapLink ILS.
When you connect to another LapLink computer on the Internet, you can use Remote Control, File Transfer, and any of the other LapLink services you would use when connected directly by modemoften at reduced cost. You can connect over the Internet using LapLink Everywhere (see 24

Answering calls

At the outset, LapLink is set up to answer all incoming CAPI 2.0/ISDN calls on both channels. You can modify this so that it does not answer any of these calls or it answers calls to just one of the channels.

Connecting automatically

Onceconnectionestablished a connection, youicon, save it for easy restoration later. You can restore a you have can saved by double-clicking a shortcut setting up LapLink to restore the connection
automatically when you start LapLink, or restoring the connection while running LapLink. When LapLink restores a connection, it connects to the same computer or computers and opens the same services.
You can restore a saved connection three ways:
Double-click its desktop icon. Set up LapLink to restore the connection automatically, whenever you run LapLink. Restore the connection yourself, while using LapLink.
Instead of spending time connecting to the same computer and opening the same services time after time, you can save the connection and use the saved connection as a convenient way to reconnect later. NOTE To connect to several computers at once, open connections to those computers before saving connections. 42
When you save a connection, you record such details as the number and types of connections (modem, network, Internet, cable), the names of computers, and the kinds of services in use. Each connection is saved as a file. Opening the file reopens the connections and services and arranges windows to appear much as they did before.
. Connecting automatically Saving a connection
To save a connection: 1 Open one or more connections as usual. 2 On the Connect menu, click Save Connections. 3 In the File Name box, type a name to identify the connection file. 4 Click Save. 5 When asked whether you want a shortcut icon for this connection on your Windows desktop, click Yes or No. 2 On the Startup tab, check this box: Restore Saved Connections at Startup. 3 Click the name of the connection file you want to open, or type it in the Connection File box. If the file does not appear in the list of files, click the Browse button and locate the drive and folder containing the file. TIP Connection files have the.LLC extension. In Windows 95 and Windows 98, they are stored in the My Documents folder. In Windows NT, they are stored in the \Profiles\yourname\Personal folder within the Windows folder (where yourname is your Windows NT logon name). 4 If you want the connection restored without confirmation, click Automatically Connect at Startup. Otherwise, click Ask Before Connecting. 5 Click OK. To open a saved connection while running LapLink: 1 On the Connect menu, click Restore Connections. 2 Click the name of the connection file you want to open, or type it in the File Name box. If the file does not appear in the list of files, locate the appropriate drive in the Look In box; then double-click the folder containing the file. 3 Click Open.

Click a drive or folder to open it, without showing its contents. Double-click a drive or folder to open it and show its contents. Click a plus sign to show the contents of a drive or folder without opening it. Click a minus sign to hide the contents.
. Navigating through drives and folders
Follow these guidelines to navigate through the left side of a File Transfer window: Double-click a drive or folder Opens and expands the drive or folder, displaying its subfolders immediately below. (Double-clicking is the fastest way to navigate downward in a hierarchy of folders.) Click a drive or folder Opens the drive or folder without expanding it. Click a plus sign (+) Expands the drive or folder, displaying its subfolders immediately below. The drive or folder is not opened. Click a minus sign (-) Collapses the drive or folder, hiding its subfolders. NOTE Want to locate a particular folder or file? Type the first letter of its name. The highlight moves to the next item beginning with that letter. Typing the letter again finds the next occurrence. By default, the contents appear in Detail view: file name, size, type (based on the MS-DOS name extension), modification date, and attributes. To change the appearance of the items displayed on the right side of a File Transfer window: On the View menu, click one of these commands: Large Icons, Small Icons, or List. Try the different views to find your preference. To return to the original view, click Detail.
Sorting files and folders
Regardless of the view, you can rearrange the folders and files on the right side of a File Transfer window according to name, size, date, and so on. To change the order of files and folders: On the View menu, point to Arrange Icons; then click one of these commands: By Name, By Type, By Size, By Date, or By Attributes. TIP If you are displaying files in Detail view, you can sort them by name, size, type (file name extension), modification date, or attribute: click the corresponding button at the top of a column. Clicking the same button again reverses the order.

Changing the view

When you open a drive or folder, you see its contentssubfolders and fileson the right side of the File Transfer window.
Selecting files and folders
Onselectleft side offoldersTransfer window, you single item,only one folder at a time.left mouse button.you the a File can select On the right side, can multiple and files. To select a point to it and click the To
select several items in sequence, click the first item; then hold down SHIFT while you click the last item. To select items out of sequence, hold down CTRL while you click each one. You can also click Select All or Select By on the File menu. To cancel an individual selection, hold down CTRL, and click the item.

Setting File Transfer options for the results you want
ertain File Transfer options play a crucial role when you are copying or moving files. Depending on how you set them, you can include or exclude subfolders, prevent the overwriting of files except by newer copies, or copy only files you have backed up before. To specify global preferences for these options, click File Transfer Options on the Options menu; then click the Filter tab. Whenever you confirm a copy or move operation, you can change the settings for that operation.
Set global options on the Filter tab of File Transfer Options. When copying or moving, verify the settings before clicking OK to continue.
There are three File Transfer options that determine which files are transferred and which are overwritten: Transfer Only If Files Are Newer
Include Subfolders in Copies Transfer Only If Files Are Already on Target The first two options are in effect until you change them.
. Setting File Transfer options for the results you want
To change your global preferences for File Transfer options: On the Options menu, click File Transfer Options. Click the Filter tab, and then check the appropriate boxes. When you transfer files, you can tailor these options for that operation before giving your confirmation. NOTE Before transferring files between computers, ensure that their clocks are reasonably in sync. If they are not, files that appear to be older may actually be newer, and you could lose your most recent work. folders you have selected. When the box is cleared, your selection is limited to the selected files and folders (including the files in those folders); subfolders within folders are excluded.
Updating older copies of files
One of the optionsTransfer Only If Files Are Already on Targetsimplifies the task of updating older copies of files without adding new ones. It is designed for anyone who regularly updates the same set of files. No matter how many files you select on the source, only those already on the target will be copied; the others will be ignored. In preparation for using this option the first time, copy the files to the target with the box cleared. When you are ready to update the same files, check the box.

Resuming an interrupted file transfer
f you lose your connection to another computer while transferring files, File Transfer Recovery lets you connect again and continue the transfer where it left off. Any fileor portion of a filecopied before the interruption is skipped; only the untransmitted data is copied.
If you lose a connection while transferring a file, the data transferred at the point of interruption is stored on the target computer.
When you reconnect and resume the transfer, the missing part of the filenot the entire fileis copied, along with the remaining files.
File Transfer Recovery lets you continue a file transfer even when you have lost a connection. Instead of starting the transfer at the beginning, File Transfer Recovery resumes at the point where the connection was lost: Only the missing part of the interrupted file is copied. Files successfully copied before the interruption are not copied again. TIP File Transfer Recovery is particularly useful when you copy large files over an unreliable modem connection.
To resume an interrupted file transfer: If you were running an Xchange Agent when the interruption occurred, run the agent again. If you were transferring from File Transfer windows: 1 Re-establish the connection. 2 Select the same files and folders. 3 Begin the transfer again.
. Resuming an interrupted file transfer File Transfer Recovery and other options
Three options must be enabled for File Transfer Recovery to work effectively. All three appear in File Transfer Options (Options menu) and are enabled by default. Enable File Transfer Recovery Located on the Copy/ Move tab, this box must be checked for File Transfer Recovery to occur at all. Use SpeedSync on All File Transfers Located on the Performance tab, this box must be checked to allow the transfer to resume with the missing part of a file. When it is cleared, the entire file must be sent again. Transfer Only If Files Are Newer Located on the Filter tab, this box must be checked so that files successfully copied before the interruption are not copied again. When a transfer is interrupted, File Transfer Recovery creates a file in the target folder containing whatever part of the file has been transferred successfully. The file is named !LAPLINK.TSI. When File Transfer Recovery resumes a transfer, this file is compared with the source file to determine whats missing. Once the file is complete, !LAPLINK.TSI is given its original name. (If you do not use File Transfer Recovery to resume the transfer, the file remains in the folder and can be deleted.)

Changing which files are included in synchronizations
By default, subfolders within folder pairs are included in synchronizations. Read-only files are also included, but hidden files and system files are not. To change these settings, click Properties on the File menu. Then click the File Options tab and change the settings as necessary. Also on the File Options tab, you can set an option to limit synchronizations by exchanging only files that already appear on both computers. To exclude files that have been added to one computer and not the other, check this box: Include Files Only If They Are Present in Both Folders. NOTE Filters offer another way of determining which files are included in synchronizations. For more information, see page 106. TIP Instead of changing the various options every time you create a new agent, you can set default options to apply to any agents you create in the future. These defaults will take effect in new agents unless you specify otherwise in Properties. To change the defaults, click Properties for New Agents on the Options menu.

Adding folder pairs

To add a pair of folders to an Xchange Agent: 1 Open a connection with the computer with which you are synchronizing. 2 On the Edit menu, click Add Folder Pair. 3 Click one folder for each computer and then click OK. NOTE To delete a pair of folders, click the pair and click Delete Pair(s) on the Edit menu. Then click Yes. The folders are deleted from the agent, not from the computers.
Changing how an Xchange Agent is run
There are several ways to customize how an agent is run: Create a shortcut icon for running an agent from the desktop: on the File menu, click Create Desktop Shortcut. Schedule the agent to run at the time you want: on the File menu, click Schedule. For more information see page 108.
Using filters to include or exclude files
sing preset filters or filters you create yourself, you can limit synchronizations by including only certain files or types of files. Or you can use the same filters to exclude files and file types.
Click a filter in the list of available filters. Then click the Add button.
By default, filters limit synchronization to files that match the filters. If you prefer, you can use filters to exclude matching filesand synchronize the rest.
Xchange Agent is shipped with filters for some of the most common types of files, including Microsoft Word, Lotus 1-23, and dBase. File types are defined by one or more extensions. Word files, for example, are defined by the extensions.DOC and.DOT. You can also create your own filters for different file types or for specific files. You can use filters to synchronize only the files matching the filters. Or you can exclude the files matching the filters and synchronize the rest of the files. 106

You can set up an Xchange Agent to run at a particular time on one of these schedules: Just once, on a particular date (such as June 27, 2000) Every day 108
On certain days of the week (such as Monday and Friday) Once a month on a particular day (such as the first day of each month)
. Scheduling an Xchange Agent to run automatically
LapLink does not have to be running for an agent to run as scheduled. When the scheduled time comes, LapLink starts, the connection is opened, files are synchronized, the connection is closed, and LapLink shuts down. LapLink prepares an Xchange Agent to run on schedule by setting it up in a scheduler program running in Windows. If you have either of the following scheduler programs, it is used to run scheduled Xchange Agents: The System Agent program included in the Microsoft Plus! Companion for Windows 95 The Task Scheduler program included in Windows 98 and Microsoft Internet Explorer 4.0 Otherwise, the LapLink Scheduler program (installed with LapLink) is used. The LapLink Scheduler icon appears at the right end of the Windows taskbar. NOTE Xchange Agents cant be scheduled using the Task Scheduler in Windows NT 4.0. To schedule an Xchange Agent: 1 From within LapLink or Xchange Agent, open the agent. 2 On the File menu, click Schedule. The Schedule wizard begins. 3 Give a name to the schedule file. 4 Fill out the schedule by specifying the time and frequency. TIP Once you have scheduled an Xchange Agent in LapLink, you should modify it in your scheduler program, not in LapLink. TIP To create another schedule for the same agent repeat the above procedure and assign a different name to the schedule file. To run a scheduled agent: Leave your Windows operating system and your scheduler running.
Running an agent unattended
A scheduled agent runs without preview, even if you have specified preview on the Run Options tab of Properties. When conflicts are encountered, they are ignored; neither file is copied. If you prefer to have the newer file in each conflict copied over the older one, click Properties on the File menu. On the Run Options tab, click this option: Run Unattended, without Preview or Confirmations. Then click this option: Copy the Newer File over the Older.1 TIP To ensure that an agent runs and synchronizes as scheduled, create an entry in Address Book. Include the log-in name and password required by the remote computer to open the connection.

151 152

Introduction to troubleshooting Checklist for modem connections Checklist for Dial-Up Networking connections Checklist for network connections Checklist for Internet connections Checklist for cable connections Checklist for wireless connections Checklist for CAPI 2.0/ISDN connections Checklist for File Transfer Checklist for Xchange Agent Checklist for Remote Control Checklist for Print Redirection Checklist for Text Chat Checklist for Voice Chat

Troubleshooting

Introduction to troubleshooting
This chapter provides checklists for solving problems and improving performance. These checklists are designed as a quick overview of possible solutions, with enough information to guide experienced users to solutions. For detailed, step-by-step information, consult the troubleshooters in online Help. The troubleshooters are designed to solve problems you may encounter in opening connections and using the services once you have opened connections. To use an online troubleshooter, open the Troubleshooting book in Help Topics and display one of the topics. Then answer the questions about your problem and try the suggested remedies. In some cases you will find shortcut buttons to dialog boxes; use these buttons to resolve the problem faster.
Use the online troubleshooters for step-bystep solutions. On the Contents tab of Help Topics, open the Troubleshooting Book and display one
Try the solution that fits your problem.
Checklist for modem connections
Allow incoming connections by changing passwords in your Log-in List (upgrades only) Passwords in LapLink Gold are case-sensitive; passwords in versions earlier than LapLink 20001 are not. If you have upgraded, you may have to change passwords in your Login List: To allow incoming connections from earlier LapLink versions, retype their passwords in ALL CAPITAL LETTERS. To allow incoming connections from other computers that have upgraded to LapLink Gold, assign them new passwords. nect to a computer running LapLink Gold or another Windows-based version of LapLink. In Windows 95 and Windows 98 use your Windows modem for LapLink connections and enable its port In Windows 95 and Windows 98 its a good idea to specify the modem youve already set up in Windows as the modem to use in LapLink, too. (In Windows NT, there is no alternative to using the Windows modem.) In LapLink, click Port Setup (Options menu), click Windows Modems, and then check the Enable Port box. If you have trouble communicating using the Windows modem, use Port Setup to enable the COM port to which the modem is attached. Ensure that the modem can answer a call A modem cannot answer an incoming call unless the Auto Answer option is on. In Port Setup (Options menu), click Windows Modems. Click Configure, and then verify that Enabled under Auto Answer is checked. Make sure the modem port is not already in use LapLink cannot use a modem as long as the modem port is being used by another program. Either close the program or wait until it releases the port. Check the settings for a Windows modem If your modem does not answer calls or dial after you have enabled it as a Windows modem in LapLink, exit LapLink, and make sure the modem is turned on. In the Windows Control Panel, double-click Modems, click the Diagnostics tab, and click the appropriate port. Click More Info. If the test fails, click the General tab, and remove the modem. Shut 131

Enable connections to other computers by changing passwords in your Address Book (upgrades only) Passwords in LapLink Gold are case-sensitive; passwords in versions earlier than LapLink 2000 are not. If you have upgraded, you may have to change passwords in your Address Book: If your Address Book has entries for computers running earlier LapLink versions, retype the passwords in ALL CAPITAL LETTERS. If your Address Book has entries for other computers that have upgraded, have new passwords assigned on those computers and change your Address Book.
Run LapLink on both computers No connections are possible by modem or any other means unless LapLink is running on both computers. You can con1 Versions before LapLink 2000 include LapLink Pro, LapLink Tech, and LapLink 7.5 or earlier.
down the computer and then restart it. Return to Modems in the Control Panel and reinstall the modem. Disable error control and data compression on both computers Some modems communicate better if error control and data compression are disabled on both computers. In Port Setup (Options menu), click Windows Modems, Configure, and then Properties. On the Connection tab, click Advanced. Then clear Use Error Control. Repeat this procedure on the other computer. Set a longer timeout value If the computer you are dialing takes a long time to answer and complete the connection, try increasing its modem timeout. In Port Setup (Options menu), click Windows Modems. Click Configure and then Properties. On the Connection tab, type a larger number in this box: Cancel the Call If Not Connected Within. Lower the modem speed on the computer opening the connection In Port Setup (Options menu), click Windows Modems. Click Configure and then Properties. On the General tab, click a lower speed in the Maximum Speed box. Check the security setup on the remote computer If you are denied the use of Remote Control or one of the other services while connected to another computer, check the security setup on that computer. You can gain access to services through Security (Options menu). NOTE To let other computers connect to your computer by modem, you must change the security setup established during installation. Disable call waiting Ensure that the call waiting feature is disabled on the telephone systems at both ends of the connection. Call waiting interferes with modem connections when incoming calls are detected. Try using Dialing Properties to simplify the dialing process When you use a Windows modem, try using the Dialing Properties feature in connection with Address Book. It simplifies the process of accessing outside lines, making longdistance and international calls, and using a calling card. With the proliferation of area codes, however, you may find that some numbers may not be dialed correctly, as when you make a local call to another area code or a long-distance call within the same area code. In this case, edit your Address Book entry for that number so that the Use Country Code and Area Code box is cleared. In the Telephone Number box, type the number exactly as it is to be dialed. Include the number for outside access, country code, area code, and 1 for long-distance, as required. (When you travel, you may have to edit this data to reflect your current location.) Disable other programs that use COM ports while running LapLink You may experience problems if you use LapLink to connect by modem while running any other programs that monitor serial (COM) ports; modem and fax programs typically monitor serial ports for incoming calls or faxes and may cause a modem to disconnect unexpectedly. Disable such programs while using LapLink.

Checklist for Xchange Agent
Ensure that LapLink is running on the remote computer LapLink must be running on the remote computer before an agent can connect to it and synchronize files. On the local computer merely keep Windows running. (LapLink will start automatically when the agent runs.) Make sure that a scheduler program is running To schedule Xchange Agentsand have them run on scheduleyou must have a supported scheduler program running. LapLink prepares an Xchange Agent to run on either of these scheduler programs: the System Agent program included in the Microsoft Plus! Companion for Windows 95; and the Task Scheduler program included in Windows 98 and Microsoft Internet Explorer 4.0 (not supported in Windows NT 4.0). If you dont have either of these programs, LapLink uses its own scheduler program, which it installs during Setup. (Its icon appears at the right end of the Windows taskbar.) NOTE When LapLink Scheduler is running, its icon appears on the Windows taskbar. Change an Xchange Agent schedule in your scheduler program Once you've created an Xchange Agent schedule in LapLink, revise or delete the schedule in your scheduler program, not in LapLink. You can disable LapLink Scheduler if you do not intend to use it If you do not intend to use LapLink Scheduler to run Xchange Agents, you can keep it from starting automatically every time you start Windows. To disable LapLink Scheduler, right-click the Windows Start button and click Open (in Windows NT, click Open All Users). Double-click Programs and then Startup. Click Scheduler and press DELETE. Close an Xchange Agent before it is scheduled to run An agent cannot run on schedule while it remains open in Xchange Agent. Create an Address Book entry to meet the security requirements of the remote computer If the remote computer requires a name and password, create an Address Book entry and include the name and password required by that computer. LapLink can then send this information and connect automatically. Turn off the LapLink callback feature If the remote computer requires or requests a callback before opening a modem connection, the agent cannot run. On the remote computer, turn off the callback feature: Click the Security button on the LinkBar. On the Log-in List tab, click the name of the guest computer and then click Edit. Under Modem Callback, click None.
Avoid moving or deleting agent files for which you have created shortcut icons If you have moved or deleted the Xchange Agent file, the shortcut icon can no longer run the agent. Create the agent again. You can reuse the shortcut icon by saving the new file in the same location, with the same name, as the original file. Or you can create a shortcut icon for the new agent file. Create a filter to synchronize a single file Xchange Agent always synchronizes by folder pairs, but you can create a filter so that only one file within a folder pair is synchronized. Open the agent in Xchange Agent and click the folder pair. On the Edit menu, click Set Filter and then click New. After typing a description for the filter, type the complete name of the file, including its extension. (To add more than one file name, type a semicolon and then the next file name.) Click OK. Click the filters name in the Available Filters list, and then click Add. TIP Preview the agent to see if the correct files are included in the synchronization. Use Preview to limit the files to be copied in the current synchronization While previewing an agent, you can specify that certain pairs of files and folders will be omitted from the current synchronization: Click a pair of files or folders and then click the Skip Pair button on the toolbar. Repeat this procedure for any other pairs you do not want synchronized. Thenbefore closing Preview or quitting Xchange Agentrun the agent. TIP You can omit file and folder pairs only from the current synchronization. To remove them from a future synchronization, you must use Preview again. Use Xchange Agent to overwrite, not merge, files Xchange Agent overwrites files. Unless you specify otherwise, it copies the newer file to the other computer. It does not merge files. To merge databases and other shared files, use the program in which the files were created.