4600 MFP Option

Scanner Users Guide for the C782n, C772n series printers

February 2007

www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. 2006 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550

Edition: February 2007

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. To obtain additional copies of publications related to this product, visit the Lexmark Web site at www.lexmark.com. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the users responsibility.

Trademarks

Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/ or other countries. PCL is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Companys designation of a set of printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functions corresponding to the commands. Details relating to compatibility are included in the Technical Reference. Other trademarks are the property of their respective owners. 2006 Lexmark International, Inc. All rights reserved.

Up arrow

Unselected radio button
Using the LCD touch-screen buttons 16
Button name Selected radio button
Function or description This is a selected radio button. Touch a radio button to select it. The radio button changes color to show it is selected. In Sample screen two, the only paper size selected is Letter.

Cancel Job Cancel Job

See Cancel Jobs on page 13.
Touch Continue after a menu item or value on a screen is selected and more changes need to be made for a job from the original screen. Once Continue is touched, the original screen appears. For example, if one touched Copy on the home screen, the Copy screen appears like Sample screen one on page 14. The following example shows how the Continue button reacts. 1 Touch the select button by the Copy to box, and a new screen appears. 2 Touch MP Feeder, and a new screen appears. 3 Touch Legal, and a new screen appears. 4 Touch Next, and a new screen appears. 5 Touch Plain Paper for the type of print media needed. 6 Touch Continue. The Copy screen returns to allow other selections besides Copy to. The other settings on the Copy screen available are Duplex, Scale, Darkness, Collate, and Copies. Touch Continue to return to the original screen and make other setting changes for a copy job before the Copy it button is touched to start the job.
Other touch-screen buttons
Button name Cancel Cancel
Function or description Touch Cancel to cancel an action or a selection. Touch to cancel out of a screen and return to the previous screen.

Select

Touch to select a menu. The next screen appears showing menu items. Touch to select a menu item. The next screen appears showing values.
Using the LCD touch-screen buttons 17

Button name Done

Function or description Allows specifying that a job is finished. For example, when scanning an original document, one could indicate that the last page is scanned, and then printing the job would begin.
Touch the Back button to return to the previous screen, and no settings are saved on the screen where it was touched. The Back button appears on each menu screen except for the home screen.
Touch the Home button to return to the home screen. The Home button appears on every screen except the home screen. See the Home screen and Home screen buttons on page 11 for more information.

Grayed out button

When this button appears, it looks faded with a faded word on it. It means the button is not active or unavailable on this screen. It was probably active on the previous screen, but the selections made on the previous screen caused it to be unavailable on the current screen. Touch this button to select the action appearing on the button.

Gray button

Using the LCD touch-screen buttons 18

Features

Feature Settings Menus Copy Settings Number of Copies
Feature name Menu trail line
Description A line is located at the top of each menu screen. This feature acts as a trail. It gives the exact location within the menus. Touch any of the underlined words to return to that menu or menu item. The Number of Copies is not underlined since this is the current screen. If this feature is used on the Number of Copies screen before the Number of Copies is set and saved, then the selection is not saved, and it does not become the user default setting. If an attendance message occurs which closes a function, such as copy or fax, then a solid red exclamation point appears over the function button on the home screen. This feature indicates that an attendance message exists. Press Status/Supplies to see the current status of the MFP.

Attendance message alert

Using the LCD touch-screen buttons 19
A number of menus are available to make it easy for you to change MFP settings or print reports. To access the menus and settings, press the menu button in the lower right corner of the home screen. When a value or setting is selected and saved, it is stored in MFP memory. Once stored, these settings remain active until new ones are stored or the factory defaults are restored. Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for printing from the application may override the settings selected from the control panel. The following diagram shows the touch screen menu index and the menus and items available under each menu. For more information about menus and menu items, see the Menus and Messages Guide on the Software and Documentation CD.
Paper Menu Reports Network/Ports Settings Manage Shortcuts Help
Paper Menu Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Bin Name Universal Setup Bin Setup Reports Menu Settings Page Device Statistics Network Setup Page Shortcut List Fax Job Log Fax Call Log E-mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles List NetWare Setup Page Print Fonts Print Directory Network/Ports TCP/IP IPv6 E-mail Server Setup Address Book Setup Wireless Standard Network Network <x> Standard USB USB <x> Standard Parallel Parallel <x> Standard Serial Serial <x> NetWare AppleTalk LexLink
Settings General Settings Copy Settings Fax Settings E-mail Settings FTP Settings Print Settings Security Set Date and Time

Example 2; the MFP has one paper tray, loaded with letter-size paper. A document mixed with letter and legal pages needs to be copied.
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Touch Copy From, and then touch Mixed Sizes. Touch Copy It. The scanner will identify the different size pages as they scan, and then scale the legal size pages to print on letter-size paper.
Making copies using media from a selected tray 25
Setting the duplex option
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Touch the button that looks the way you want your copies duplexed. The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1 --> 2-sided if you have 1-sided original documents and you want 2-sided copies.
Reducing and enlarging copies
Copies can be reduced to 25% of the original document size or enlarged to 400% of the original document size. The default for Scale is Auto. If you leave Scale set to Auto, the content of your original document will be scaled to fit the size of the paper onto which you are copying. To reduce or enlarge a copy:
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Copy on the home screen. From Scale, touch + or to enlarge or reduce your output. Note: Touching Copy To or Copy From after setting Scale manually will turn the scale value back to Auto.

Adjusting copy quality

Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Touch Options. Touch Content. Touch the icon that best represents what you are copying (for example, Text, Text/Photo, Photograph, or Printed Image). Text: Used for original documents that are mostly text or line art. Text/Photo: Used when the original documents are a mixture of text and graphics or pictures. Photograph: Used when the original document is a high-quality photograph or inkjet print. Printed Image: Used when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper that are composed primarily of images.

Setting the duplex option 26
Setting collation options
If you want your copies collated, you dont need to do anything; this is the default setting. For example, two copies of three pages will print page 1, page 2, page 3, page 1, page 2, page 3. If you dont want your copies collated, you can change the setting. For example, two copies of three pages will print page 1, page 1, page 2, page 2, page 3, page 3. To turn collation off:
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Use the numeric keypad to enter the number of copies you want. Touch Off if you do not want your copies collated. Touch Copy It.
Placing separator sheets between copies
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Touch Options. Touch Separator Sheets. Note: Collation must be On for the separator sheets to be placed between copies. If Collation is Off, the separator sheets are inserted after the job has been printed.
Setting paper saving options
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Make your duplex choice. Touch Options. Touch Paper Saver. Select the output you want. For example, if you have four portrait-oriented original documents that you want copied to the same side of one sheet, touch 4 on 1 Portrait.
Touch Print Page Borders if you want a box drawn around each page on the copies. Touch Copy It.
Setting collation options 27
Placing the date and time at the top of each page
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Touch Options. Touch Date/Time Stamp. Touch On. Touch Done. Touch Copy It.
Placing an overlay message on each page
An overlay message can be placed on each page. The message choices are Urgent, Confidential, Copy, or Draft. To place a message on the copies:
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Touch Options. Touch the button containing the overlay you want to use. Touch Done. Touch Copy It.
Creating a custom job (job build)
The custom job or job build is used to combine one or more sets of original documents into a single copy job. Each set may be scanned using different job parameters. When a copy job is submitted and Custom Job is enabled, the scanner will scan the first set of original documents using the supplied parameters, then scan the next set with the same or different parameters. The definition of a set depends on the Scan Source: From the flatbed, a set consists of one page. From the ADF, a set consists of all scanned pages until the ADF becomes empty. When one page is sent through the ADF, a set consists of one page.

Assign a shortcut number. If you enter a number that is already in use, you are prompted to select another number. Click Add. Go to the MFP, and load your original document in the automatic document feeder faceup, short-edge first. From the numeric keypad, press #, and then enter your shortcut number. Touch Fax It.
Load the original document in the ADF faceup, short-edge first, and adjust the paper guides. Touch Fax on the home screen. Enter the recipient's fax number. To create a group of recipients, touch Next number, and enter the next recipients fax number. Touch Save as Shortcut. Enter a unique name for the shortcut. Verify the shortcut name and number are correct, and then touch OK. If the name or number is incorrect, touch Cancel, and reenter the information. Touch Fax It.

Creating shortcuts 38

Understanding fax options
Original: Opens a screen where you can choose the size of the documents you are going to fax. Touching any of the paper size buttons on the follow-on screen will make that your selection and return you to the Fax Options Screen. When Original Size is set to Mixed Sizes, you can scan different size original documents (letter and legal size pages). They will be scaled automatically to fit the selected output media size.
Content: Used to select the type of document you are scanning (for example, Text, Text/Photo, or Photo). Content affects the quality and size of your scan by selecting how the scanner will handle the information on the original document. The Text setting will emphasize sharp, black, high-resolution text against a clean, white background. The Text/Photo setting is used when the original documents are a mixture of text and graphics or pictures. The Photo setting tells the scanner to pay extra attention to graphics and pictures. This setting takes longer to scan but emphasizes a reproduction of the full dynamic range of tones in the original document. This increases the amount of information saved.
Sides: Informs the MFP if your original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the fax. Resolution: Increases how closely the scanner examines the document you wish to fax. If you are faxing a photograph, a drawing with fine lines, or a document with very small text, increase the Resolution setting. This will increase the amount of time required for the scan and will increase the quality of the fax output. Standard is suitable for most documents. Fine is recommended for documents with small print. Super fine is recommended for original documents with fine detail. Ultra fine is recommended for documents with pictures or photographs. Darkness: Adjusts how light or dark your faxes will turn out in relation to the original document. Advanced Options: Accesses the Delayed Send, Advanced Imaging, Custom Job, Transmission Log, Scan Preview, Edge Erase, Advanced Duplex, or Fax Queue settings. Delayed Send: Sets up a fax that will be sent at a later time or date. After setting up your fax, select Delayed Send, enter the time and date you would like to transmit your fax, and then touch Done. This setting can be especially useful in sending information to fax lines that are not readily available during certain hours, or when transmission times are cheaper. Note: If the device is powered off when the delayed fax is due to be sent, the fax is sent the next time the MFP is powered up. Advanced Imaging: Select this feature to adjust Background Removal, Contrast, and Shadow Detail before you copy the document. Custom Job (Job Build): Combines multiple scanning jobs into a single job. Transmission Log: Prints the transmission log or transmission error log. Scan Preview: Displays the image before it is included in the fax. When a page is scanned, the scanning is paused, and a preview image appears. Edge Erase: Eliminates smudges or information around the edges of your document. You can choose to eliminate an equal area around all four sides of the paper, or pick a particular edge. Edge Erase will erase whatever is within the area selected, leaving nothing printed on that portion of the paper. Advanced Duplex: Controls how many sides and what orientation your original document has, and whether your original documents are bound along the long edge or the short edge.

Understanding fax options 39
Changing the fax resolution
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Fax on the home screen. Enter the fax number. Touch Options. Touch the button that represents the resolution you want. Touch Fax It.
Adjusting the Darkness setting
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Fax on the home screen. Enter the fax number. Touch Options. Touch the left Darkness arrow to reduce the darkness of the fax, or touch the right Darkness arrow to increase the darkness of the fax. Touch Fax It.
Sending a fax at a later time
Place your original document in the automatic document feeder faceup, short-edge first. Adjust the paper guides. Touch Fax on the home screen. Enter the fax number. Touch Options. Touch Advanced Options. Touch Delayed Send. Note: If Fax Mode is set to Fax Server, the Delayed Send button will not appear. Faxes waiting for transmission are listed in the Fax Queue.
Touch the left arrow to reduce the time or the right arrow to increase the time the fax will be transmitted. Note: Touching the increase or decrease arrow increments the time by 30 minutes. If the current time is shown, the left arrow is grayed out.

Touch Done.

Changing the fax resolution 40

Cancel an outgoing fax

There are two ways to cancel an outgoing fax: While the original documents are still scanning
After the original documents have been scanned to memory
Touch Cancel Jobs on the home screen. The Cancel Jobs screen will appear. Touch the job or jobs you want to cancel. Only three jobs appear on the screen; touch the down arrow until the job you want appears, and then touch the job you want to cancel.
Touch Delete Selected Jobs. The Deleting Selected Jobs screen appears, the selected jobs are deleted, and then the home screen appears.

Viewing a fax log

When you send or receive a fax, an entry of the activity is recorded in a file. You can view or print this file when you want. To view the fax log:
Type the IP address of the MFP in the URL field of your browser, and then press Enter. Click Reports. Click Fax Settings. Click Fax Job Log or Fax Call Log.

Fax tips

The following tips may improve the MFP fax quality or solve fax problems. For additional information or to solve copy problems, see Solving fax problems. Question When should I use Text mode? Tip Text mode should be used when text preservation is the main goal of the fax, and preserving images copied from the original document is not a concern. Text is best used for receipts, carbon copy forms, and documents that only contain text or fine line art. Text/Photo mode should be used when faxing an original document that contains a mixture of text and graphics. Text/Photo is best used for magazine articles, business graphics, and brochures.

Enter the IP address of the MFP in the URL field (address bar) of your Web browser. If you do not know the IP address, see your system support person. Click Configuration (in the left frame of your browser window), and then click Manage Destinations (in the right frame of your browser window). Note: A password may be required. If you do not have an ID and password, get one from your system support person.
Click FTP Shortcut Setup. Enter the appropriate information into the fields. Assign a shortcut number. If you enter a number that is already in use, you are prompted to select another number. Click Add. Go to the MFP, and load your original document in the automatic document feeder faceup, short-edge first. From the numeric keypad, press #, and then enter your shortcut number. Touch Send It.
Load the original document in the ADF faceup, short-edge first, and adjust the paper guides. Touch FTP on the home screen. Enter the FTP site. Touch Save as Shortcut. Enter a unique name for the shortcut. Verify the shortcut name and number are correct, and then touch OK. If the name or number is incorrect, touch Cancel, and reenter the information. Touch Send It.

FTP options

Original Size: Opens a screen where you can enter the size of the documents you are going to copy. Touching any of the paper size icons on the follow-on screen will make that your selection and return you to the FTP Options Screen. When Original Size is set to Mixed Sizes, you can scan different size original documents (letter and legal size pages). They will be scaled automatically to fit the selected output media size.

Creating shortcuts 43

Binding: Tells the MFP whether the original document is bound on the long-edge or short-edge side. Base File Name: Lets you enter a file name. The default value is the word image. A timestamp is added to the file name to prevent overwriting files of the same name at the FTP site. Note: There is a 53-character limit for the file name. Resolution: Adjusts the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document. Image resolution can be decreased to reduce the file size. Send As: Sets the output (PDF, TIFF, or JPEG) for the scanned image. PDF output is a single file. TIFF output is a single file. If Multi-page TIFF is turned off in the Configuration menu, then TIFF saves one page each in a series of files. JPEG saves one page in each file. When multiple pages are scanned, the output will be a series of files. Content: Tells the MFP the original document type. Choose from Text, Text/Photo, or Photo. Color can be turned on or off with any of the Content choices. Content affects the quality and size of your FTP file. Text: Emphasizes sharp, black, high-resolution text against a clean, white background. Text/Photo: Used when the original documents are a mixture of text and graphics or pictures. Photo: Tells the scanner to pay extra attention to graphics and pictures. This setting takes longer to scan but emphasizes a reproduction of the full dynamic range of tones in the original document. This increases the amount of information saved. Color: Sets the scan type and output for the copy. Color documents can be scanned and sent to an FTP site, PC, e-mail address, or the MFP printer. Advanced Options: Accesses the Advanced Imaging, Custom Job, Transmission Log, Scan Preview, Edge Erase, or Darkness settings. Advanced Imaging: Select this feature to adjust Background Removal, Contrast, and Shadow Detail before you scan the document. Custom Job (Job Build): Combines multiple scanning jobs into a single job. Transmission Log: Prints the transmission log or transmission error log. Scan Preview: Displays the first pages of the image before it is included in the FTP file. When the first page is scanned, the scanning is paused, and a preview image appears. Edge Erase: Eliminates smudges or information around the edges of your document. You can choose to eliminate an equal area around all four sides, or pick a particular edge. Edge Erase will erase whatever is within the area selected and leave nothing printed on that portion of the paper. Darkness: Adjusts how light or dark your scanned documents will turn out.

Understanding scan to PC options 47
Scanning to a USB flash memory device
Place the original document in the automatic document feeder (ADF) faceup or on the flatbed facedown. Adjust the paper guides when using the ADF. Insert the USB flash memory device into the USB direct interface on the front of the MFP. The Held Jobs screen appears. Touch Scan to USB drive. Enter the name of the file. Select your scan settings. Touch Scan It.

Scanning tips

The following tips may improve the MFP scanning quality. For additional information or to solve copy problems, see Solving scan quality problems. Question When should I use Text mode? Tip Text mode should be used when text preservation is the main goal of the scan, and preserving images copied from the original document is not a concern. Text is best used for receipts, carbon copy forms, and documents that only contain text or fine line art. Text/Photo mode should be used when scanning an original document that contains a mixture of text and graphics. Text/Photo is best used for magazine articles, business graphics, and brochures.
When should I use Photo mode? Photo mode should be used when scanning photos printed on a laser printer or taken from a magazine or newspaper.
Scanning to a USB flash memory device 48

Printing

This chapter covers information about sending a job to print, printing confidential jobs, canceling a print job, printing a menu settings page, a font list, and a directory list. This chapter also provides information on printing folio and statement size media. For tips on paper jam prevention and print media storage, see Avoiding jams and Storing print media.
Printing from a USB flash memory device
A USB Direct interface is located on the control panel so you can insert a USB flash memory device and print the following types of documents: Portable Document Format (PDF) [.pdf file] Joint Photographic Experts Group (JPEG) [.jpeg or.jpg file] Tagged Image File Format (TIFF) [.tiff or.tif file] Graphics Interchange Format (GIF) [.gif file] Basic Multilingual Plane (BMP) [.bmp file] Portable Network Graphics (PNG) [.png file] PiCture eXchange (PCX) [.pcx file] PC Paintbrush File Format [.dcx file]
Printing a document from a USB flash memory device is similar to printing a held job. Note: You cannot print encrypted files or files without printing permissions. We recommend using the following tested and approved USB flash memory devices in the 256 MB, 512 MB, and 1 GB sizes: Lexar JumpDrive 2.0 Pro SanDisk Cruzer Mini
Other USB flash memory devices must: Be compatible with the USB 2.0 standard. Support the Full-Speed standard as well. Devices only supporting USB low speed capabilities are not supported. Use the FAT file system. Devices formatted with NTFS or any other file systems are not supported.

Printing 49

To print from a USB flash memory device:
Make sure the MFP is on and Ready or Busy appears. Insert a USB flash memory device into the USB Direct interface.

Warning: Never remove paper trays while a print job is printing. It could damage the tray or the printer. The printer has a 500-sheet standard tray. You may have also purchased one or more optional 500-sheet trays or a 2000sheet drawer. Note: The steps for loading a 2000-sheet drawer are different than the steps for loading a 500-sheet tray. For more information, see Loading the 2000-sheet tray.

Loading 500-sheet trays

To load any of the 500-sheet trays:
Remove the tray and place it on a flat, level surface. Squeeze the front guide lever and slide the guide to the front of the tray. Squeeze the side guide lever and slide the guide to the correct position for the size paper you are loading. Icons along the back of the tray indicate paper sizes.
Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface.
Loading standard trays and optional trays 57
Place the paper in the tray as shown, print side down. Do not load bent or wrinkled paper. Note: Do not exceed the maximum stack height. Overfilling the tray may cause jams.
Maximum stack height indicator
Squeeze the front guide lever and slide the guide until it firmly touches the stack of paper.
Reinstall the tray. Make sure the tray is pushed completely into the printer. If you are loading a different type of media than was previously loaded in the tray, change the Paper Type setting for that tray on the operator panel.
Loading standard trays and optional trays 58
Loading the 2000-sheet tray
Follow these instructions to load a 2000-sheet tray. Do not load any print media other than paper in the 2000-sheet tray.
Pull open the tray. Squeeze the side guide lever, lift the guide, and place it into the appropriate slot for the size paper you are loading.
Squeeze the two front guide levers and slide the guide to the correct position for the size paper you are loading.
LT.LG EX B5 A4 A5 A5 B5 EX
Loading standard trays and optional trays 59

Note: Printer memory cards designed for other Lexmark printers may not work with the printer.
Remove the system board access cover. (See Accessing the printer system board.) Warning: Printer memory cards are easily damaged by static electricity. Touch something metal such as the printer frame before you touch a memory card.
Push open the latches on both ends of the memory card connector. Unpack the memory card. Avoid touching the connection points along the edge of the card. Save the packaging. Align the notches on the bottom of the card with the notches on the connector. Push the memory card firmly into the connector until the latches on either end of the connector snap into place. It may require some force to fully seat the card. Make sure each latch fits over the notch on the end of the card.

Memory card connector

Installing a memory card 74
Installing a firmware card
Note: Firmware cards designed for other Lexmark printers will not work with the printer.
Remove the system board access cover. (See Accessing the printer system board.) Note: If a firmware card has been installed, you must remove it.
Unpack the firmware card. Holding the card by its sides, align the pins on the card with the holes on the system board. Push the firmware card firmly into place. The entire length of the connector on the firmware card must touch the system board and be locked into the connector. Be careful not to damage the connectors.
Installing a firmware card 75
Installing the interface card
Warning: Interface cards are easily damaged by static electricity. Touch something metal such as the printer frame before you touch an interface card.
Remove the system board access cover. Remove the screw and cover plate, and save them. Screw

Cover plate

Unpack the scanner interface card and cable. Save the packaging materials. a b Connect the USB interconnect cable to the card. Connect the USB interconnect cable to the system board. Connector

USB interconnect cable

Installing the interface card 76
Align the connection points on the card with the connector on the system board, and push the card firmly into the system board connector. Insert and tighten the screws to secure the card.
Replacing the access cover plate
After you have installed options on the printer system board, follow these steps to reattach the access cover plate.

Unwanted background is visible.
Solving copy quality problems 100

Solving fax problems

The following solutions will help solve fax quality problems or solve fax problems. For additional information, see Fax tips. Symptom The fax document takes a long time to transmit. The images on the fax I sent are not clear. Solution Touch Options, then under Content, change the setting to Text, and then set the resolution to Standard. Touch Options, then under Content, change the setting to Text/Photo or Photo. Increase the output resolution. Note: This will increase the amount of time required for the scan and will increase the quality of the fax output. Caller ID is not shown If your region supports caller ID, you may have to change the default setting. There are two settings available, FSK (pattern 1) and DTMF (pattern 2). Contact your telecommunications company to determine which pattern or switch setting to use.
Solving paper feed problems
Symptom The Paper Jam message remains after you remove the jammed paper. Original documents misfeed in the ADF. Cause You have not pressed Continue or have not cleared the entire paper path. The guides are not adjusted properly. The pick pad may be worn. Multiple pages feed into the ADF. The pick pad may be worn. The pick roller may be worn. Paper sticks to the scanner glass. The ADF glass has become contaminated with ink, toner particles, or paper coatings. Solution Clear the entire paper path, and then press Continue. See Clearing jams for more information.
Adjust the guides toward the media until they lightly rest against the edge of the media. Replace the pick pad. See Ordering an ADF pick roller for more information. Replace the pick pad. See Ordering an ADF pick pad for more information. Replace the pick roller. See Ordering an ADF pick roller for more information. Open the ADF document cover. Dampen a clean, lint-free cloth or cotton swab with isopropyl alcohol (95%). Wipe the feed roller by moving the cloth or swab from side to side. Rotate the roller forward with your finger, and repeat the last step until the entire roller is cleaned.

Solving fax problems 101

Notices

Conventions

Note: A note identifies something that could help you. CAUTION: A caution identifies something that could cause you harm.
Warning: A warning identifies something that could damage your product hardware or software.
Electronic emission notices
Federal Communications Commission (FCC) compliance information statement

Part 15

The 4600 MFP option 4036-307, 4036-308, and 4896 have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The FCC Class A limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment. Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

South Africa telecommunications notice
This modem must be used in conjunction with an approved surge protection device when connected to the PSTN.

Notices 107

Using this product in Germany
This product requires a German billing tone filter (Lexmark part number 80D1888) to be installed on any line which receives metering pulses in Germany. Metering pulses may or may not be present on analog lines in Germany. The subscriber may request that metering pulses be placed on the line, or can have them removed by calling the German network provider. Normally, metering pulses are not provided unless specifically requested by the subscriber at the time of installation.
Using this product in Switzerland
This product requires a Swiss billing tone filter (Lexmark part number 14B5109) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.

Noise emission levels

German GS mark notice
Model: 4600 MFP option Machine type: 4036-307 and 4036-308
Mailing address Lexmark Deutschland GmbH Postfach Dietzenbach
Physical address Lexmark Deutschland GmbH Max-Planck-Strae Dietzenbach
Phone: 0180 - 44 (Product Information) Phone: 01805 - 15 (Technical Support) E-mail: internet@lexmark.de

Notices 108

The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Note: The following acoustics values include the printer and the scanner unit operating together. 1-meter average sound pressure, dBA Printing Idling Scanning Copying 53 57

Power regulation notice

Warning: Electrical surges can be very destructive to equipment connected to AC power sources. If you plan to operate your printer at a voltage exceeding the voltage range(s) in the following table, you must attach a suitably rated and certified power-regulating device (such as a voltage stabilizer or UPS device) to the MFP power supply. Your warranty may not cover damages caused by power surges. Nominal Voltage Range 100V127V AC 220V240V AC Maximum Voltage Range 90V135V AC 198V254V AC
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.

4036-307/308

Access doors and trays
The following illustration shows the path that print media travels through the MFP. The path varies depending on the input source (trays, multipurpose feeder, envelope feeder) you are using. The numbers in the following illustration indicate the numbers that can appear on the control panel and designate the general area of a paper jam.
CAUTION CAUTION Floor-mounted configurations require additional furniture for stability. You You must use Floor-mounted configurations require additional furniture for stability. must use either printer stand or printer baseprinter are using a are using a 2000-sheet drawer. Certain either a printer stand or if you base if you 2000-sheet drawer. Certain other configurations also mustalso must have stand or printer or printer base. other configurations have a printer a printer stand base.
Understanding jam messages
The following table lists the jam messages that can occur and the action necessary to clear the message. The jam message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have cleared all possible jams. Message 290.xx through 294.xx What to do* Remove all original documents from the ADF. Open the ADF cover, and remove any jammed pages. Open the document cover, and remove any jammed pages. Open the scan unit access door, and remove any jammed pages.

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Clearing jams
Although there are several places a jam can occur, clearing the paper path is fairly easy. Paper jams can occur in three areas: the front of the scanner, inside the scanner, and at the rear of the scanner. Jams in the front of the scanner occur in the input options or the duplex tray. Jams inside the scanner occur in two locations and require the removal of the print cartridge. Jams can also occur at the rear of the scanner. Note: The following clearing jam instructions may seem out of numerical sequence. However, they have been grouped to help you quickly clear the print path. To go to a specific jam, seeUnderstanding jam messages on page 3-14. Note: Refer to the printer service manual for other paper jams.

Clearing ADF Jams

290, 291, 292, and 294 Scanner Jams 1. 2. 3. 4. 5.
Remove all original documents from the ADF. Open the top ADF cover, and remove any jammed pages. Open the document cover assembly, and remove any jammed pages. Close the document cover assembly. Close the top ADF cover.

Diagnostic aids

Error codes and messages

Service error codes

Service error codes are generally non-recoverable except in an intermittent condition when you can POR the printer to temporarily recover from the error condition. Service error codes are indicated by a three-digit error code followed by a period and additional numbers in the format XXX.YY. In most cases, five digits are shown. Additional sub error codes display if you press and hold and 2 when an error message is displayed. Not all error conditions have additional sub error information.
Sub error codes for 8xx and 2xx error codes
The sub error codes are helpful when troubleshooting a paper path problem, especially paper jams in the base printer, envelope feeder, and duplex option. To display sub error codes (where available) When an 8xx or 2xx error displays:

1. Press and hold 2. 3.

and 2 to view for sub error codes. The first screen of information displays. Write down the information. Continue pressing and 2 until each screen of information is obtained. When the last screen displays, the original message displays.
Printed error codes Additional codes are available in the Menus and Messages Guide for this option and the Service Manual for the base printer. Wording for the codes may differ when this option is installed. Unique scanner and faxing codes are listed below:

Error code 844

Sub codes.00.00.00.01.00.01.02
Displayed message Image Pipeline Scanner Failure Scanner Failure Scanner Failure Front scan module output level error Rear scan module output level error Front scan module lamp level too low
Description Image pipeline ASIC Communication failure between A1 and scanner control boards Carriage mechanical failure ADF mechanical failure Flatbed ADF Front Mono channel, Front Color channels, Front Red channel, Front Green Channel, and/or Front Blue channel is detected to have low lamp level. Rear Mono channel, Rear Color channels, Rear Red channel, Rear Green channel, and/or Rear Blue channel is detected to have low lamp level.
Action Replace scanner control board See 842.00 Scanner failure on page 2-15. See 843.00 Scanner failure on page 2-15. Replace ADF optical unit See 844.00 Front scan module output level error on page 2-15. See 844.01 Rear scan module output level error on page 2-16. See 844.02 Front scan module lamp level too low on page 2-16.
Rear scan module lamp level too low

Replace ADF optical unit

Diagnostic information

Error code 845

Sub codes.04.05.06.07.08.09.00
Displayed message Front scan module has excessive noise Rear scan module has excessive noise Front scan module has excessive variability Rear scan module has excessive variability Front scan module banding Rear scan module banding Front scan module cable failure or SCC card failure CCD channel failure

Description This will manifest itself by creating a fuzzy image. This will manifest itself by creating a fuzzy image.
Action Replace flatbed optical unit Replace ADF optical unit Replace flatbed optical unit Replace ADF optical unit Replace flatbed optical unit Replace ADF optical unit
Check each channel (mono, R, G, B) for identical values indicating bad cable and/or SCC card. Excessive noise test for the dark data indicating some sort of CCD or analog electronics issue on that channel or channels. Check each channel (mono, R, G, B) for identical values indicating bad cable and/or SCC card. Excessive noise test for the dark data indicating some sort of CCD or analog electronics issue on that channel or channels. Front scan module connector or cable failure Rear scan module connector or cable failure The connector cable is defective.
See 845.00 Front scan module cable failure or SCC card failure CCD channel failure on page 2-16.
Rear scan module cable failure or SCC card failure CCD channel failure
See 845.01 Rear scan module cable failure or SCC card failure CCD channel failure on page 2-16.

846 846

.02.03.04.00.01.02
Cable/SCC Failure Cable/SCC Failure Cable Failure Front calibration strip unusable Rear calibration strip unusable Front calibration strip too far left (The Front Calibration Strip is placed too high or too low.) Front calibration strip too far right Front calibration strip has excessive skew Front calibration strip has excessive bow Front calibration strip insufficient dark area Front magnification exceeds limits
See 845.02 Cable/SCC failure on page 2-17. See 845.03 Cable/SCC failure on page 2-17. Replace PCI Cable See 846.xx Front calibration strip on page 2-17. Replace ADF optical unit See 846.xx Front calibration strip on page 2-17.

.03.04.05.06.07

See 846.xx Front calibration strip on page 2-17. See 846.xx Front calibration strip on page 2-17. See 846.xx Front calibration strip on page 2-17. Front excessive variability for Mono, Red, Green, or Blue Rear excessive variability for Mono, Red, Green, or Blue See 846.xx Front calibration strip on page 2-17. See 846.xx Front calibration strip on page 2-17.

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Error code 847

Sub codes.00

Displayed message Modem Failure
Description The Configuration ID bit that describes the devices modem doesnt match the actual modem installed in the device. A device doesnt have a modem installed, even though its Configuration ID indicates that a modem should be present. A device has a modem installed, but its Configuration ID indicates that a modem shouldnt be present. A device doesnt have a hard drive installed, even though its Configuration ID indicates that a hard drive should be present.
Action Replace modem card

Modem/Config ID Mismatch

See 848.00 Modem/config ID mismatch on page 2-17.
See 848.01 Modem/config ID mismatch on page 2-18.

HD/Config ID Mismatch

Replace hard drive See 849.00 HD/config ID mismatch on page 2-18.

User attendance messages

Additional messages may appear, and most are documented in the Menus and Messages Guide for this option and the Service Manual for the base printer. The messages listed below pertain to the scanner portion rather than the base printer.
Error code Sub codes Display text Clean scanner glass Description During a scanner calibration, the firmware detects that a scanner ADF or the flatbed (scanner) glass may be dirty. Action Touch Cancel Job if a scan job is processing when the attendance message appears. This cancels the job and clears the message. Touch Scan from Automatic Document Feeder if the page jam recovery is active. Scanning resumes from the ADF immediately after the last successfully scanned page. Touch Scan from flatbed if page jam recovery is active. Scanning resumes from the flatbed immediately after the last successfully scanned page. Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax, e-mail, or FTP. Touch Restart job if job recovery is active and the job is restartable. The message clears. A new scan job containing the same parameters as the previous job starts. Disk Full Scan Job Canceled The scan job cancels or stops due to insufficient hard disk space. Note: The scanner finishes scanning currently committed pages in the ADF, but data is lost when the job cancels itself. Touch Continue to clear the message. Fax Memory Full There is no memory to complete a fax job. Any attempted fax jobs are canceled. Touch Continue to clear the message.

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User attendance messages (continued)
Error code Sub codes Display text If restarting job, replace originals that have not begun to exit the scanner. Description One or more messages that interrupted a scan job are now cleared. A situation exists where a page is not completely scanned, but it has not fully exited the ADF. Action Replace the original documents in the scanner to restart the scan job. Touch Restart job if page level recovery is active and the job is restartable. The message clears. A new scan job containing the same parameters as the previous job starts. Touch Cancel Job if a scan job is processing when the attendance message appears. This cancels the job and clears the message. Touch Scan from Automatic Document Feeder if the page jam recovery is active. Scanning resumes from the ADF immediately after the last successfully scanned page. Touch Scan from flatbed if page jam recovery is active. Scanning resumes from the flatbed immediately after the last successfully scanned page. Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax, e-mail, or FTP. Insufficient Memory to Support Scanner Attachment The mono printer does not have at least 256 MB of total memory and the color printer does not have 384 MB or total memory; therefore, it cannot support the scanner. This message occurs only during a power-on reset. The attempt to print the fax jobs is automatically canceled. The Fax code recognizes that the fax job is canceled and does not delete pages in the fax job that have not printed. The Fax code does not attempt to reprint the fax causing the memory error until the MFP goes through a power on reset. 1. Turn the printer off. Turn the scanner off. 2. Install additional memory in the printer, so the scanner will function with the printer. 3. Turn the printer on.
Memory full, cannot print faxes
Touch Continue to clear the message. Turn the printer off and then on to reset it.
Error code Sub codes Display text Replace all originals if restarting job. Description One or more messages that interrupted a scan job are now cleared. Replace the original documents in the scanner to restart the scan job. Action Touch Restart job if job level recovery is active and the job is restartable. The message clears. A new scan job containing the same parameters as the previous job starts. Touch Cancel Job if a scan job is processing when the attendance message appears. This cancels the job and clears the message. Touch Scan from Automatic Document Feeder if the page jam recovery is active. Scanning resumes from the ADF immediately after the last successfully scanned page. Touch Scan from flatbed if page jam recovery is active. Scanning resumes from the flatbed immediately after the last successfully scanned page. Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax, e-mail, or FTP. Replace jammed originals if restarting job. One or more messages that interrupted a scan job are now cleared. Replace the original documents in the scanner to restart the scan job. Touch Restart job if page level recovery is active and the job is restartable. The message clears. A new scan job containing the same parameters as the previous job starts. Touch Cancel Job if a scan job is processing when the attendance message appears. This cancels the job and clears the message. Touch Scan from Automatic Document Feeder if the page jam recovery is active. Scanning resumes from the ADF immediately after the last successfully scanned page. Touch Scan from flatbed if page jam recovery is active. Scanning resumes from the flatbed immediately after the last successfully scanned page. Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax, e-mail, or FTP.

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Error code Sub codes Display text Restore held jobs? Description Held jobs are found on the hard disk after a power-on reset of the MFP. Action Touch Yes to restore the held jobs to the hard disk and make them available. The jobs data remains on the hard disk; however, the job control information is stored in the MFP memory. Touch Quit to stop restoring held jobs before all jobs are restored. Unrestored jobs remain on the hard disk and are retrievable again only at the next power-on reset. A pop-up screen appears to indicate Restoring held jobs(s) xxx/yyy, where xxx indicates the number of the current job being restored, and yyy is the total number of jobs to be restored. Touch Do not restore to have the held jobs remain on the hard disk until they are deleted. Scan Document Too Long The scan job exceeds the maximum number of pages. Note: The scanner finishes scanning current pages in the ADF, but data is lost when the job cancels itself after reaching the maximum number of pages. Touch Continue to clear the message. Touch Cancel Job to clear the message if the job is restartable. Touch Restart job if the job is restartable. The message clears, and a new scan job containing the same parameters as the previous job starts. Scanner ADF Cover Open Scanner registration successfully completed Some held jobs were not restored The scanner automatic document feed cover is open. Scanner registration is successful. The message clears when the cover is closed. Touch Continue to clear the message.
Some held jobs are not restored; they remain on the hard disk and are inaccessible. Note: This message appears once after the MFP firmware tries to restore all the held jobs on the hard disk regardless of the number of held jobs not restored.
Touch Continue to clear the message.
Insufficient memory to support Resource Save feature
The MFP lacks the memory needed to enable Resource Save. This message usually indicates too much memory is allocated for one or more of the MFP link buffers. The MFP requires servicing.

Touch Continue to disable Resource Save and continue printing. Install additional memory.

Printer service required

Touch Continue to clear the message, continue printing, and show the next message about the service needed, such as Toner Low. Complete the necessary service for the MFP.
Error code 37 Sub codes Display text Insufficient memory for Flash Memory Defragment operation Description The MFP cannot defragment flash memory because the memory used to store undeleted flash resources is full. Action Touch Continue to clear the message. To perform the defragment operation, install additional memory, or delete fonts, macros, and other data to free some memory space. Touch Reset Active Bin to change to another linked bin. 37 Insufficient memory to collate job The MFP cannot collate the job because the memory is full. Touch Continue to print the pages processed before the memory became full. Some memory frees up, so collating begins for the remainder of the print job. For example, if a 50-page print job is sent, and 10 copies are requested, and the MFP runs out of memory at page 30, the MFP would collate and print 10 copies of pages 130. The MFP would then print and collate pages 3150 and print 10 copies of these pages. 37 Insufficient memory, some Held Jobs were deleted Held jobs are deleted in order to process the current job. Touch Continue to clear the message and continue printing. To avoid this error in the future for other jobs, install more memory. Touch Cancel Job to cancel the current job if needed. 38 Memory full The MFP is processing data, but the memory used to store pages is full. To avoid this error in the future: Simplify the print job by reducing the amount of text or graphics on a page and deleting unnecessary downloaded fonts or macros. Install additional memory. Touch Cancel Job to cancel the current job if needed. Touch Reset Active Bin to change to another linked bin. 57 Configuration change, some held jobs were not restored This message appears once after the firmware tries to restore all of the jobs on the hard disk regardless of the number of held jobs that were not restored. Configuration of the MFP may have changed due to: print media option(s) removal, such as a tray or bin being removed the hard disk was installed from a different MFP model the speed of the MFP 290.00 Scanner jam, remove all originals from the scanner The scanner detects an original document at the automatic document feeder (ADF) feed sensor while it is idle. This is a type of jam. Remove all original documents from the ADF to clear the jam. The message clears and either page or job recovery completes. Touch Continue. Some held jobs are not restored. They stay on the hard disk and are inaccessible.

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Error code 290 Sub codes.01 Display text Scanner jam, remove all originals from the scanner Scanner jam, remove jammed originals from the scanner Scanner jam, remove all originals from the scanner Scanner jam, remove all originals from the scanner Scanner jam, remove all originals from the scanner Scanner jam, remove all originals from the scanner Scanner jam, remove all originals from the scanner Scanner jam, remove all originals from the scanner Description The scanner fails to pull a sheet from the ADF. Action The message clears when the scanner knows that the sheet is removed from the ADF. Either page or job recovery completes. The message clears when the scanner knows that the sheet is removed from the ADF. Either page or job recovery completes. The message clears when the scanner knows that the sheet is removed from the ADF. Either page or job recovery completes. Clear the jam from the scanner to clear the message. Either page or job recovery completes. Clear the jam from the scanner to clear the message.
The scanner fails to pull a sheet from the ADF.
The scanner fails to feed a sheet far enough into the ADF so that the ADF recognizes its presence. The scanner detects an original document jam at the first paper feed sensor while the scanner is idle. The scanner detects an original document jam at the second paper feed sensor while the scanner is idle. The scanner detects an original document jam at the first paper feed sensor. The scanner detects an original document jam at the second paper feed sensor. The ADF cover is open while the ADF is feeding the original document.
Clear the jam from the scanner to clear the message.
Remove all original documents from the scanner to clear the jam. The message clears. Remove all original documents from the scanner to clear the jam. The message clears.
Error code 293 Sub codes Display text Replace all originals if restarting job Description The MFP receives a scan job; however, there is no original document in the ADF. Action Touch Continue if no scan job is active when the attendance message appears. This clears the message. Touch Cancel Job if a scan job is processing when the attendance message appears. This cancels the job and clears the message. Touch Scan from Automatic Document Feeder if the page jam recovery is active. Scanning resumes from the ADF immediately after the last successfully scanned page. Touch Scan from flatbed if page jam recovery is active. Scanning resumes from the flatbed immediately after the last successfully scanned page. Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax, e-mail, or FTP. Touch Restart job if job recovery is active and the job is restartable. The message clears. A new scan job containing the same parameters as the previous job starts. 294.00 Scanner jam, remove all originals from the scanner Scanner jam, remove all originals from the scanner Scanner locked, release lock under scanner.01 Scanner Missing Cable Unplugged The scanner detects a jam at the ADF second paper feed sensor. The scanner detects a jam at the ADF second paper feed sensor while the scanner is idle. The scanner carriage lock is engaged. The MFP detects after powering on that a scanner cable is unplugged. Remove all original documents from the ADF. The message clears.

Remove all original documents from the ADF to clear the jam. The message clears.
Release the lock under the scanner. Touch Continue. 1. Turn the printer off. 2. Plug both scanner cables into the connector. 3. Turn the printer on. If this does not clear the problem, then: 1. Turn the printer off. 2. Reseat the cables going to the scanner control board (J1 and J47) and the A1 board (J5). 3. Turn the printer on. If this does not clear the problem, then: 1. Turn the printer off. 2. Replace the A1 board. See A1 board removal on page 2-40. 3. Turn the printer on.

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