Lexmark Optra T

4069-xxx
Extracted From Service Manual

4069-XXX

Edition: January 2003 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In other countries, contact your point of purchase. Lexmark and Optra are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners. Copyright Lexmark International, Inc. 1999, 2003. All rights reserved. UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550.

P/N: 12G3794

7. Parts Catalog How To Use This Parts Catalog
SIMILAR ASSEMBLIES: If two assemblies contain a majority of identical parts, they are shown on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by description. AR: (As Required) in the Units column indicates that the quantity is not the same for all machines. CC: (Color Code) in the Description column indicates the part is identified by a color marking on the part. NS: (Not Shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the illustration. PP: (Parts Packet) in the Description column indicates the part is contained in a parts packet.

Parts Catalog 7-1

Printer Serial Label
Look at the printer serial label to identify the printer you are working on. There are two service levels of Optra T printers. Some printers are at a service level B as indicated by the B on the label.

7-2 Service Manual

4069-XXX Use the Model Name/Type table to identify model specific replacement FRUs. The parts catalog uses the Type last three digits to identify model specific FRUs.
Model Name Optra T 610 Optra T 610n Optra T 612 Optra T 612n Optra T 614 Optra T 614 Optra T 614n Optra T 614nl Optra T 614n Optra T 616 Optra T 616n Optra T 23v Optra T 23e Type 4069-010 4069-01n 4069-212 4069-21n 4069-414 4069-41b 4069-41e 4069-41l 4069-41n 4069-616 4069-61n 4069-23v 4069-23e

Parts Catalog 7-3

Assembly 1: Covers

7-4 Service Manual

AsmIndex 1-1 1-2 1-3 1-3 NS 1-4 1-5 1-6 1-7 1-8 1-9 1-10 1-11 NS 1-12 1-13 1-13 NS 99A1503 99A1504 99A1505 99A1524 99A1775 99A1593 99A0816 99A0815 99A1595 99A0834 Part Number 99A1512 99A1508 99A1506 99A1507 Units Description Cover Assembly, Redrive Cap Cover, Fuser Wick Assembly Cover Asm, Laser Assembly 010/212/23v/ 23e Cover Asm, Laser 500 Output 414/616/41b/ 41e/41l Screw, Laser Cover PP 99A0263 Cable, Smart Cartridge Contact, Smart Cartridge Ground Contact, Smart Cartridge Cover, Smart Cartridge Contact Plunger, Overstress Smart Cartridge Screws, Contact Mounting PP 99A0263 Cartridge Load Spring Kit, Upper Front Cover with Labels Screw, Upper Front Cvr Mtg PP 99A0263 Hinge, Upper Front Cover Cover, RIght Side 010/212/23v/23e Cover, Right Side 414/616/41b/41e/41l Screw, Right Side Cvr Mtg PP 99A0263

Parts Catalog 7-5

Assembly 1: Covers (continued)

7-6 Service Manual

AsmIndex 1-14 1-15 1-16 1-17 1-18 1-19 1-20 1-21 NS 1-22 1-22 NS 99A1509 99A1510 99A0577 Part Number 99A0007 99A1502 99A0004 99A1511 99A1501 99A1577 99A1594 99A1587 Units Description Label, TLI/ID/Serial No. - Blank Latch, Upper Cover Spring, Latch Cover Assembly, Lower Front Operator Panel Assembly Switch, Cover Open w/Operator Panel Cable Assembly Retainer, Cable Support, Paper Screw, Left Side Cvr Mtg PP 99A0263 Cover, Left Door 010/23v/23e Cover, Left Door 414/616/212/41b/41e/41l Cable Tie

Parts Catalog 7-7

Assembly 2: Frame

7-8 Service Manual

AsmIndex 2-1 2-1 2-2 2-3 2-4 2-4 2-5 2-6 2-6 2-7 2-8 2-9 2-10 2-11 2-13 2-14 2-15 2-16 2-16 2-17 2-18 2-19 2-20 2-21 Part Number 99A1643 99A1592 99A0803 99A0138 99A1580 99A1613 99A1879 99A1515 99A1516 99A0867 99A1832 99A1662 99A0113 99A1924 99A1519 99A0058 99A1588 99A1663 99A1968 99A1535 99A0049 99A1518 99A0028 Units 5 Description Shroud, Fan 250 010/01n/23v/23e Shroud, Fan 500 212/414/616/41b/41e/41l/ 21n/61n Fan, Main Sensor, Standard Bin Level 212/414/616/41b/ 41e/41l/21n/61n/23v/23e Flag, Output Paper Level 414/616/41b/41e/ 41l/61n Flag, Output Paper Level 212/21n/23v/23e Bracket, Level Sensor 212/414/616/21n/41b/ 41e/41l/61n Duct, 250 Left Stacker 010/212/01n/21n/23v/ 23e Duct, 500 Left Stacker 414/616/41b/41e/41l/ 61n Duct, Main Body Guide, Extension 500 Input 212/414/616/41b/ 41e/41l Support, Left Lower Stacker Pan, Drip ITC Spring, Cartridge Hold Down Extension, 500 Input 212/414/616/41b/41l/ 41e/21n/61n Pad, Machine Mounting Transfer Plate Assembly Support, Right Stacker Plate 0ln/0l0/212/2ln Support, Right Stacker Plate 4l4/4lb/4lc/4lL/ 6l6/6ln Right Sideframe Fan, Auxiliary 616/61n Frame Extension, Right 500 Internal 212/414/61621n/61n/41b/41e/41l Spring, Tray Bias Contact Kit PP 99A0585 o Contact, Doctor Blade/TAR/Developer Roll o Contact, PC Drum o Contact, Charge Roll o Block, Contact Mounting o Screw, Contact Mounting

Parts Catalog 7-9

Assembly 2: Frame (continued)

7-10 Service Manual

AsmIndex 2-22 2-23 2-24 2-25 2-26 2-27 2-27 2-28 2-28 2-29 2-30 2-31 2-32 2-33 2-34 2-35 2-36 2-37 2-38 NS NS NS NS NS NS 99A1546 99A1596 99A1538 99A1540 99A1541 Part Number 99A0466 99A0039 99A0026 99A1522 99A1525 99A1850 99A0055 99A1897 99A1833 99A0053 99A1517 99A0549 99A0063 99A1514 99A0128 99A1896 99A0899 99A0567 99A0556 Units 1 Description Sensor, Toner Cartridge Level Roller, Developer Support Tray Bias Arm Assembly Pan, Center Assembly Deflector, Upper PF Deflector, Inner 2l2/4l4/6l6/2ln/6ln/4lb/4le/4lL Deflector, Inner 0l0/0ln/23v/23e Frame, EP Module service level B Frame, EP Module 010/212/414/616/01n/21n/ 61n Sensor, Input Frame Extension, Left 500 Internal 212/414/616/21n/61n/41b/41e/41l Shield, ESD Assembly with label Spring, PA Switch Activate Left Side Frame Board, Input Tray (ITC) Guard, Gear Pan, Motor Drip Link, Gear Release 010/212/414/616/01n/ 21n/61n/41b/41e/41l Spring, Counterbalance Screw PP 99A0263 Shield, Gear Contact, LSF Ground Contact, RSF Ground Nutplate, Frame 212/414/616/21n/41b/41e/ 41l/61n Spring, Duplex Ground 212/414/616/21n/41b/ 41e/41l/61n/23v/23e

Parts Catalog 7-11

Assembly 3: Printhead

7-12 Service Manual

AsmIndex 3-1 3-1 3-1 3-1 3-1 NS Part Number 99A1526 99A1527 99A1528 99A1867 99A1873 Units Description Printhead Assembly, 010/01n Printhead Assembly, 212/21n/23v/23e Printhead Assembly, 414 Printhead Assembly, 41b/41e/41l Printhead Assembly, 616/61n Screw, Printhead Mounting PP 99A0263

Parts Catalog 7-13

Assembly 4: Paper Feed (Autocompensator)

7-14 Service Manual

AsmIndex 4-1 4-2 4-2 4-3 4-4 4-4 4-5 4-6 4-6 NS Part Number 99A0060 99A1056 99A1530 56P1228 99A1927 99A1930 99A0070 99A1616 99A1609 Units Description Sensor, Paper Out Internal Tray Pick Arm Assembly (250) 010/01n/23v/23e Pick Arm Assembly (500) 212/414/616/21n/ 41b/41l/41e/61n Spring Arm Bellcrank Spring, Bellcrank Internal 250 010/01n/23v/ 23e Spring, Bellcranck Internal 500 212/414/616/ 41b/41l/41e/61n Pick Rolls Flag, Paper Out 500 Tray 212/414/616/21n/ 41b/41l/41e/61n Flag, Paper Out 250 Internal Tray 010/01n/ 23v/23e Screw, Hanger PP 99A0263

Parts Catalog 7-15

Assembly 5: Paper Feed - Multipurpose Unit

7-16 Service Manual

AsmIndex 5-1 5-2 5-3 5-4 5-5 Part Number 99A0075 99A0071 99A0076 99A0081 99A0083 Units 1 Description Screw, Socket Set M4X5 mm Arm Assembly, MPT Pick Roll Assembly Spring Assembly, Separator MPT Pad Assembly Kit o Restraint Pad o MPT Pad Assembly Deflector Assembly, MPT Deflector, Lower Screw, Lower Deflector Mounting 8 mm PP 99A0263 Screw, Lower Deflector Mounting 12mm PP 99A0263 Flag, MPT Paper Out Plate Assembly, MPT Sensor, MPT Paper Out Screw, Damper Screw, Frame Mounting PP 99A0263 Clip, Pick Roll Shaft PP 99A0267 Solenoid, MPT Bushing, Pick Roll Shaft
5-6 5-7 5-8 5-8 5-9 5-10 5-11 5-12 5-13 NS 5-14 5-15

99A1608 99A1531

99A0084 99A0082 99A0078 99A0073

99A2438 99A0074

Parts Catalog 7-17
Assembly 6: Paper Feed - Alignment

7-18 Service Manual

AsmIndex 6-1 6-2 6-3 6-4 6-5 6-6 6-7 NS Part Number 99A0089 99A1953 99A0490 99A0492 99A0565 99A0566 99A0559 Units Description Alignment Assembly Paper Feed Screw, Reference Ground Clip Clip, Reference Ground Screw, Paper Reference Adjustment Washer, Reference Adjustment Nut, Paper Reference Adjustment Lever, Bellcrank Release Screw, Alignment Asm Mtg PP 99A0263

Parts Catalog 7-19

Assembly 7: Paper Feed - Output

7-20 Service Manual

AsmIndex 7-1 7-1 7-1 7-2 7-2 NS NS NS Part Number 99A1586 99A1604 99A1533 99A1644 99A1534 99A0104 99A1857 Units Description Redrive Assembly, Inner 250 010/01n/23v/ 23e Redrive Assembly, 212 Redrive Assembly, Inner 500 414/616/61n/ 41b/41l/41e/21n Door Assembly, Redrive 250 010/212/21n/ 23v/23e Door Assembly, Redrive 500 414/616/41b/41l/ 41e/61n Spring, Upper Diverter Deflector, Upper Redrive Screw, SEMS-Duplex Path PP 99A0263

Parts Catalog 7-21

Assembly 8: Integrated Paper Tray - 250 Sheet

7-22 Service Manual

AsmIndex 8-1 8-2 8-3 8-4 8-5 8-6 8-7 8-8 8-9 8-10 8-11 8-12 8-13 Part Number 99A1536 99A1601 99A0120 99A1894 99A0119 99A1812 99A0121 99A0126 99A0124 99A0127 99A1952 99A0893 99A1537 Units 1 Description Tray, Integrated 250 Sheet 010/01n/23v/23e Latch, Back Restraint Restraint Pad Restraint, Side 250 Sheet Tray Wear Strips Label, Tray Option Number Clip, 250 Tray Wear Finger, Autosize Plate, Snap-In Slider, Autosize 250 Label, Paper Size Restraint, Back 250 Sheet Tray Knob, Paper Size

Parts Catalog 7-23

Assembly 9: Integrated Paper Tray - 500 Sheet

7-24 Service Manual

AsmIndex 9-1 9-2 9-3 9-4 9-5 9-6 9-7 9-8 9-9 9-10 9-11 9-12 9-13 Part Number 99A1601 99A1576 99A1895 99A0292 99A1812 99A1750 99A0126 99A0124 99A1952 99A1537 99A1582 99A0120 99A1602 Units 1 Description Latch, Back Restraint Tray Assembly 500 Sheet 212/414/616/21n/ 41b/41l/41e/61n Restraint, Side Strip, Wear Label, Tray Option Number Plate, 500 Tray Wear Finger, Autosize Plate, Snap-in Label, Paper Size Knob, Paper Size Slider, Autosize 500 Pad, Restraint Restraint, Back

Parts Catalog 7-25

Assembly 10: Main Drive

7-26 Service Manual

AsmIndex 10-1 10-1 10-1 10-2 10-2 10-3 10-4 NS NS NS 99A0260 Part Number 99A1543 99A0129 99A0801 99A0134 99A1569 99A0275 99A0954 Units Description Gearbox, w/Motor 010/212/01n/21n/23v/23e Gearbox, w/Motor 414/41b/41l/41e Gearbox, w/Motor 616/61n Shaft, Power Take Off 010/01n/23v/23e Shaft, Power Take Off 500 212/414/616/21n/ 41b/41l/41e/61n Spring, Power Takeoff Shaft Gear, Bevel with Grease Packet Screw, Gearbox Mounting PP 99A0263 Screw, Motor Mounting PP 99A0263 Clip, Cable

Parts Catalog 7-27

Assembly 11: Developer Drive

7-28 Service Manual

AsmIndex 11-1 11-2 11-3 11-4 11-5 Part Number 99A1544 99A0136 99A0564 Units 2 Description Developer Drive Assembly Shaft, Developer Drive Coupler, Gear #55 Screw, Developer Drive Ground PP 99A0263 Screw, Developer Drive Mtg PP 99A0263

Parts Catalog 7-29

Assembly 12: Hot Roll Fuser

7-30 Service Manual

AsmIndex 12-1 12-1 12-1 12-1 12-2 12-3 Part Number 99A1977 99A1585 99A1969 99A1661 99A0725 99A1603 Units Description Fuser Assembly w/115V 875W Lamp 414/ 616/41b/41l/41n/61n Fuser Assembly w/220V 875W Lamp 414/ 616/41b/41l/41n/61n Fuser Assembly w115V 550W Lamp 010/212/ 01n/21n/23v/23e Fuser Assembly w220V 550W Lamp 010/212/ 01n/21n Wiper Assembly, Wet Cover, Fuser Assembly with Thermistor, Thermal Fuse, and LH & RH Fuser Lamp Contact Assemblies Screw, Contact Assembly PP 99A0263 Exit Roll Assembly Gear, Upper Redrive Detack Assembly Hot Roll, 010/212/41b/41e/41l/21n/01n/23v/ 23e Hot Roll, 414/616/61n Spacer, BUR 010/212/01n/21n/23v/23e Bearing, BUR Solenoid Assembly, Envelope Conditioner Screw, Solenoid Mounting PP 99A0263 Screw, Board Cover Mounting PP 99A0263 Backup Roll, 22 mm 010/212/41b/41e/41l/ 01n/21n/23v/23e Backup Roll, CBM 28 mm 414/616/61n Shield, Fuser Board Retainer, Backup Roll Bearing Board Assembly, Fuser 010/212/414/616/01n/ 21n/61n/23v/23e Board Assembly, Fuser 41b/41e/41l Screw, Fuser Mounting Standoff, Fuser Control Board Standoff, Fuser Control Board
12-4 12-5 12-6 12-7 12-8 12-8 12-9 12-10 12-11 12-12 12-13 12-14 12-14 12-15 12-16 12-17 12-17 12-18 12-19 12-20 99A0160 99A0158 99A1598 99A0144 99A1553 99A1868 99A1649 99A1902 99A0919 99A1631 99A1520 99A0833 99A1521 99A1549 99A0159 99A1621 99A0173

Parts Catalog 7-31

Assembly 12: Hot Roll Fuser (continued)

7-32 Service Manual

AsmIndex 12-21 12-22 12-23 12-24 12-25 12-26 12-26 12-27 12-28 12-29 12-30 12-31 12-32 12-33 12-34 12-35 12-36 12-37 12-38 12-39 12-40 12-40 12-40 12-40 NS NS NS NS 99A0145 99A1599 99A0410 99A1648 99A1597 99A0157 99A0148 99A0297 99A1651 99A1551 99A0897 99A0167 99A1550 99A1547 99A1639 99A1548 99A1642 99A1658 99A0142 99A0150 99A0143 99A1554 99A1600 99A1659 99A1591 Part Number Units Description Screw, Fuser Cover Assembly PP 99A0263 Retainer, Hot Roll Bearing Bushing, Hot Roll Bearing, Hot Roll Fuser Cable, AC Bellcrank, Backup Roll 414/616/61n Bellcrank, Backup Roll 010/212/41b/41e/41l/ 21n/01n/23v/23e Guide, Fuser Entry Retainer, Backup Roll Bellcrank PP 99A0267 Spring, Backup Roll Bellcrank Fuser Cable, DC Clamp, Fuser Cable AC/DC Gear, Hot Roll Gear, Idler Link, Solenoid Sensor, Narrow Media Sensor, Exit Spring, Redrive Idler Roller, Redrive Idler Guide Assembly, Lower Exit Lamp, 115V 875W CC Gold Lamp, 115V 550W CC Green Lamp, 220V 875W CC Silver Lamp, 220V 550W CC Brown Cover, Fuser Wiper Cavity Screw, Hanger PP 99A0263 Clip, Fuse Mounting Tray, Fuser AC Connector

Note: Be sure and check the printer service level before replacing the HVPS. Go to Printer Serial Label on page 7-2 to identify the correct replacement FRU. 99A1823 High Voltage Power Supply 010/212/414/616/01n/21n/61n 99A1863 High Voltage Power Supply (all service level B printers)/ 23v/23e

99A1617

Interconnect Board Assembly 212/414/616/41b/41l/41n/21n/61n o 2 Slot with shield Interconnect Board Assembly o 1 Slot with shield/23v/23e Interconnect Board Assembly 010/01n o 1 Slot with shield Screw, Int Board Mounting PP 99A0263 Screw, Int Board Shield Ground PP 99A0263 Screw, Int Shield Mounting PP 99A0263 Screw, Int Shield Mounting PP 99A0263 Screw, Controller Bd Mounting Front PP 99A0263 Screw, Parallel Connector Mounting Screw, Controller Bd Mounting Back PP 99A0263
15-8 15-8 15-9 15-9 15-9 15-9 15-10 15-11 15-12

99A1581 99A1607

99A0426

Parts Catalog 7-41

7-42 Service Manual
AsmIndex 15-13 15-13 15-13 15-13 15-13 15-13 15-13 15-14 15-14 15-14 NS NS 99A1612 99A0346 Part Number 99A1954 99A1955 99A1956 99A1957 99A1958 99A1959 99A1960 Units Description Controller Board Assembly 010 Controller Board Assembly 212/23v Controller Board Assembly 414/41b Controller Board Assembly 616 Controller Board Assembly 01n Controller Board Assembly 23e/21n Controller Board Assembly 41n/41l/41e/61n Screw, Engine Bd Mtg Bottom PP 99A0263 Screw, Engine Bd Mtg Front PP 99A0263 Screw, Engine Bd Mtg Top PP 99A0263 Cable, Deflector Clip, EMC Six Finger

Parts Catalog 7-43

7-44 Service Manual
AsmIndex 15-15 15-16 15-16 15-16 15-17 15-18 99A1566 99A1570 Part Number 99A0408 Units 1 15-18 99A2 15-19 15-19 15-20 15-20 15-21 NS NS NS NS NS NS NS NS 99A1611 99A1610 99A0260 99A0207 99ADescription Cover, INA Flat (Blank) Screw, INA Cover Mounting PP 99A0263 Screw, INA Cover Mounting PP 99A0263 Screw, INA Cover Mounting PP 99A0263 Engine Board Shield Assembly Shield, Inner Assembly, 1 slot 010/01n/23v/ 23e o Cover, INA Blank Shield, Inner Assembly, 2 slot 212/414/616/ 21n/41b/41l/41e/61n o Cover, INA Blank Shield, Outer 1 slot 010/01n/23v/23e Shield, Outer 2 slot 212/414/616/21n/41b/41l/ 41e/61n Screw, Outer Shield Mounting PP 99A0263 Screw, Outer Shield Mounting PP 99A0263 Screw, Eng/Controller Mtg Ground PP 99A0263 Screw, Eng/Int Shield Ground PP 99A0263 Screw, Controller/Int Ground PP 99A0263 Screw, Int/Pan Mounting PP 99A0263 Screw, Eng/Int Ground PP 99A0263 Clip, Cable Screw, Cable Clip PP 99A0263 Shield, Ethernet Blank Shield, Serial Blank

Parts Catalog 7-45

7-46 Service Manual
AsmIndex 15-22 15-23 15-24 15-25 15-25 15-25 15-26 15-27 15-28 15-29 Part Number 99A0138 99A0803 99A0255 99A1543 99A0129 99A0801 99A0256 99A0128 99A1632 99A0257 Units Description Sensor, Standard Bin Level Fan, Main Cable, Main Drive Motor Gearbox, w/Motor 010/212/01n/21n/23v/23e Gearbox, w/Motor 414/41b/41l/41n Gearbox, w/Motor 616/61n Cable, Integrated Tray Board, Input Tray (ITC) Cable, Auto Connect Bottom Cable, Auto Connect Top 212/414/616/21n/ 41b/41l/41e/61n/23v/23e

Parts Catalog 7-47

7-48 Service Manual
AsmIndex 15-30 15-31 15-32 15-33 15-34 15-35 15-36 15-37 15-38 15-39 15-40 Part Number 99A0049 99A0466 99A1593 99A1501 99A1577 99A0053 99A0078 99A2438 99A0186 99A0576 99A0815 Units 2 Description Fan, Auxiliary 414/616 Sensor, Toner Cartridge Level Cable, Smart Cartridge Operator Panel Assembly Switch, Cover Open w/Operator Panel Cable Assembly Sensor, Input Sensor, MPT Paper Out MPT Solenoid Erase Lamp Assembly 010/212/414/616/0ln/6ln Cable, Front Harness Contacts, Smart Cartridge

Parts Catalog 7-49

7-50 Service Manual
AsmIndex 15-41 15-41 15-41 15-41 15-41 15-42 15-43 15-44 15-45 15-46 15-47 Part Number 99A1526 99A1527 99A1528 99A1873 99A1867 99A0889 99A1573 99A0173 99A1553 99A1551 99A1603 Units 1 Description Printhead Assembly 010/01n Printhead Assembly 212/21n Printhead Assembly 414 Printhead Assembly, 616/61n Printhead Assembly, 41b/41e/41l Cable, Laser Cable, Fuser DC EP Autoconnect to Engine Board Solenoid Assembly, Envelope Conditioner Board Assembly Sensor, Exit Cover, Fuser Assembly with Thermistor, Thermal Fuse and RH Fuser Lamp Contact Assembly Cable, DC EP Autoconnect to Fuser Board Sensor, Narrow Media Cable, AC EP Autoconnect to Fuser Cover Cable, Fuser AC EP Autoconnect to LVPS Cable, Hysnc Cable, Mirror Motor Cable, Deflector
15-48 15-49 15-50 15-51 15-52 15-53 NS
99A1648 99A1651 99A1554 99A1575 99A0247 99A0250 99A1612

Parts Catalog 7-51

Assembly 16: 250 Sheet Tray

7-52 Service Manual

AsmIndex 16-1 16-2 16-3 16-4 16-5 16-6 16-7 16-8 16-9 16-10 16-11 16-12 16-13 16-14 16-15 16-16 16-17 16-18 16-19 99A0276 99A0451 99A0282 99A0450 99A0350 99A0679 99A1054 99A0277 99A0063 99A0445 99A0448 99A1967 99A0627 Part Number Units 4 Description Screw, Option Board Mounting PP 99A0263 Board, Option Tray Jumper, 2-pin Screw, Switch Activate Spring Mounting PP 99A0263 Spring, Switch Activate Stud Assembly, 250 Frame Arm, Paper Out 250 Screw, Auto Comp Mounting PP 99A0263 Pick Arm Assembly Wear Plate, Pass Thru 250 Tray Screw, Wear Plate Mounting PP 99A0263 Roll Assembly, Drive 500 Dual Roller, Skewed Backup Cable, 250 Tray Option Retainer, Roller Sensor, Paper Low Bracket, 250 Frame Retention Washer, Bracket 250 Frame Retention Mounting PP 99A0677 Screw, Bracket 250 Frame Retention Mounting PP 99A0263

Parts Catalog 7-53

Assembly 16: 250 Sheet Tray (continued)

7-54 Service Manual

AsmIndex 16-20 NS 16-21 16-22 16-23 16-24 16-25 16-26 16-27 16-28 NS 16-29 16-30 16-31 16-32 16-33 NS Part Number 99A0070 99A0438 99A1638 99A0026 99A0419 99A0058 99A0288 99A1666 99A0272 99A0275 99A0278 99A0280 99A0274 99A0273 99A0279 99A0281 99A1929 Units 1 Description Roll Assembly, Pick Bushing, Drive Roll Base, 250 Option Tray Bias Arm Assembly Spring, Tray Bias Pad, Machine Mounting Sensor, Option Pass Thru Label, Options Shaft, 250 Drive Spring, Power Takeoff Bellcrank, Roller Release Bushing, Drive Shaft Low Gear, Feed Roll Gear, Bevel Bearing, Drive Shaft Cable, 250 Auto Connect Option Spring, Bellcrank 250 Tray Option

Parts Catalog 7-55

7-56 Service Manual
AsmIndex 16-34 16-35 16-36 16-37 16-38 16-39 16-40 16-41 16-42 16-43 16-44 16-45 16-46 NS Part Number 99A1601 99A0120 99A1536 99A1894 99A0119 99A1637 99A0121 99A0126 99A0124 99A1952 99A1537 99A0893 99A0127 99A0286 Units Description Latch, Back Restraint Restraint Pad Tray Assembly, 250 Sheet Option Restraint, Side 250 Sheet Tray Wear Strips Label, Tray Option Number Clip, 250 Tray Wear Finger, Autosize Plate, Snap-In Label, Paper Size Knob, Paper Size Restraint, Back 250 Sheet Tray Slider, Autosize 250 Spring, Backup Roller

Parts Catalog 7-57

Assembly 17: 500 Sheet Tray

7-58 Service Manual

AsmIndex 17-1 17-2 17-3 17-4 17-5 17-6 17-7 17-8 16-9 17-10 17-11 17-12 17-13 17-14 17-15 17-16 17-17 17-18 17-19 17-20 17-21 17-22 17-23 17-24 17-25 99A0405 99A0070 99A1636 99A0058 99A0419 99A0026 99A0288 99A1895 99A0292 99A1829 99A1583 99A0126 99A0124 99A1952 99A1582 99A0120 99A1576 99A1537 99A1602 99A1601 99A1666 99A1967 99A0447 Part Number 99A0350 Units 1 Description Sensor, Paper Low Screw, Auto Comp Mounting PP 99A0263 Pick Arm Assembly Pick Roll Assembly Base, 500 Tray Pad, Base 500 Spring, Tray Bias Tray Bias Arm Assembly Sensor, Option Pass Thru Restraint, Side 500 Sheet Tray Wear Strips Label, Tray Option Number Plate, 500 Tray Wear Finger, Autosize Plate, Snap-In Label, Paper Size Slider, Autosize 500 Restraint Pad Tray Assembly, 500 Sheet Knob, Paper Size Restraint, Back 500 Sheet Tray Latch, Back Restraint Label, Options Board, Tray Shaft, 500 Drive

Parts Catalog 7-59

Assembly 17: 500 Sheet Tray (continued)

7-60 Service Manual

AsmIndex 17-26 17-27 17-28 17-29 17-30 17-31 17-32 17-33 17-34 17-35 17-36 17-37 17-38 17-39 17-40 17-41 17-42 17-43 17-44 17-45 17-46 NS NS NS NS NS NS 99A0280 99A0446 99A0274 99A0063 99A0286 99A1664 99A0273 99A0279 99A0281 99A1702 99A1645 99A0452 99A1665 99A1667 99A1928 99A1950 99A1951 99A0450 99A0451 99A0438 99A0275 Part Number 99A0282 99A1750 99A0276 Units 1 Description Cable, 500 Auto Connect Bottom Wear Plate, Pass Thru Roll Assembly, Drive 500 Screw, Wear Plate Mounting PP 99A0263 Retainer, Roller Roller, Skewed Backup Bearing, Drive Roll Spring, Power Takeoff Screw, Board Mounting PP 99A0263 Retainer, Aligner Assembly PP 99A0267 Bearing, Drive Shaft Low Aligner Assembly, Paper Gear, Feed Roll Spring, Switch Activate Spring, Backup Roller Bellcrank, Roller Release Gear, Bevel Bearing, Drive Shaft Cable, 500 Auto Connect Top Stud Assembly, 500 Frame Arm, Paper Out 500 Washer, Frame Mounting Deflector, Base 500 Bracket, 500 Tray Retention Spring, Bellcrank 500 Option Tray Tray Feature, Photo Bag Tray Assembly Sprint, Photo Bag Transfer

Parts Catalog 7-73

Assembly 20: Envelope Feeder (continued)

7-74 Service Manual

AsmIndex 20-13 Part Number Units 1 20-14 NS NS NS NS NS NS NS NS NS NS 99A0384 99A0385 99A0494 99A0427 99A0469 99A1699 99ADescription Gear Kit, PP 99A0271 o Gear, Feed o Gear, Master Cam o Gear, Drive Roll Shaft o Gear, Master/Feed Kick o Gear, Drive Idler o Gear, Comp Drive/Clutch o Gear, Kick Roll Connect o Gear, Kick CNCT Idler o Gear, Feed Shaft Right o Gear, Drive Idler Rear Cover, Left Side Retainer, 4 mm PP 99A0404 Retainer, Clip 5 mm Shaft PP 99A0404 Retainer, 6 mm PP 99A0404 Retainer, 7 mm Shaft PP 99A0404 Shaft, Drive Pressure Roller Cable, Auto Connect Front Spring, Cam Clutch Label, Envelope Orientation Icon Deflector Guide Guard, Pass Through Sensor

Parts Catalog 7-75

Assembly 21: High Capacity Feeder

7-76 Service Manual

AsmIndex 21-1 21-2 21-3 21-4 21-5 21-6 21-9 21-7 21-8 21-10 21-11 21-12 21-13 NS NS 99A1829 99A0662 99A0716 99A0691 99A0656 56P1735 99A0681 99A1818 99A0698 Part Number 99A0660 Units 6 Description Frame, Printer Support Frame 2 Screw, Printer Support 2 Frame Mounting PP 99A0675 Clamp, Feed Frame Screws, Feed Frame Clamp PP 99A0675 Bearing, Nyliner Leadscrew Top Cover, Side Deflector Assembly Front Strip, Wear Strip, Wear Dimple Screw, Deflector Mounting 8-18 x 7/8 inch PP 99A0675 Label, Tray Option Number Transfer Lead Screw Assembly Bearing, Leadscrew Bottom Washer, Printer Support Frame 2 Star PP 99A0677 Nut, Printer Support Frame 2, 8-32 Hex PP 99A0676

Parts Catalog 7-77

Assembly 21: High Capacity Feeder (continued)

7-78 Service Manual

AsmIndex 21-14 21-15 21-16 21-17 21-18 21-19 21-20 21-21 21-22 21-23 21-24 21-25 21-26 21-27 NS 99A0690 99A0392 99A0657 99A0655 99A0658 99A0650 99A0661 99A1806 Part Number Units 1 Description Nut, 6-32 Hinge Mounting PP 99A0676 Washer, Hinge Mounting Flat PP 99A0677 Washer, Hinge Mounting Star PP 99A0677 Hinge, Door Door Assembly, Front Magnet, Door Frame Assembly Tray Assembly, Elevator Card Assembly, 2000 Option Control Washer, Card Assembly Mounting PP 99A0677 Screw, Card Assembly Mounting PP 99A0675 Kit, Door Switch Spring and Bumper Washer, Door Switch Spring Mounting PP 99A0677 Nut, Door Switch Spring Mounting PP 99A0676 Cable, Optical Sensor

Parts Catalog 7-79

7-80 Service Manual
AsmIndex 21-28 21-29 21-30 21-31 21-32 21-33 21-34 21-35 21-36 21-37 21-38 21-39 21-40 21-41 21-42 21-43 21-44 21-45 21-46 21-47 99A0714 99A1808 99A0653 99A0663 99A0664 99A1807 99A0719 99A0219 Part Number 99A0188 Units Description Guide, Rear Paper with retainer arm Use with 99A0219 Screw, Top Frame Mounting PP 99A0675 Frame Assembly, Top with labels Screw, Top Frame Clamp Mounting PP 99A0675 Washer, Top Frame Clamp PP 99A0677 Clamp, Top Frame Mounting Nut, Base Mounting PP 99A0676 Washer, Base Mounting PP 99A0677 Screw, Base Mounting PP 99A0675 Pulley, Idler Belt, Drive Cable, AC Internal Wiring Nut, 2-56 Lower Limit Switch Mounting PP 99A0676 Switch, Lower Limit Microswitch Nut, Power Supply Ground PP 99A0676 Washer, Motor Plate Mounting PP 99A0677 Cord, AC External Jumper Nut, Power Supply Cover PP 99A0676 Cover, Power Supply Screw, Power Supply Board Mounting PP 99A0675

Parts Catalog 7-81

7-82 Service Manual
AsmIndex 21-48 21-49 21-50 NS 21-51 21-52 21-53 21-54 21-55 NS NS NS 21-56 21-57 99A0659 99A0695 99A0654 99A0651 99A0667 99A0715 99A0684 99A0685 Part Number Units Description Washer, Power Supply Board PP 99A0677 Power Supply Board Cable, Low Voltage Power Supply Cable, HCIT-14Pin Flex Bushing Nut, 2-56 Paper Low Switch Mounting PP 99A0676 Switch, Paper Low Sensor Assembly, Paper Out/Upper Limit Screw, Printer Support 1 Frame Mounting PP 99A0675 Washer, Printer Support Frame 1 Star PP 99A0677 Nut, Printer Support Frame 1 8-32 Hex PP 99A0676 Screw, Door to Door Frame Mounting PP 99A0675 Frame, Printer Support 1 Parts Kit, Paper Size Switch Assembly including cable, switch, lock washer, nut and knob Washer, Sensor Bracket Mounting PP 99A0677 Screw, Sensor Bracket Mounting PP 99A0675

21-58 21-59

Parts Catalog 7-83

7-84 Service Manual

AsmIndex 21-60 21-61 21-62 21-63 21-64 21-65 21-66 21-67 21-68 21-69 21-70 21-71 21-72 21-73 21-74 21-75 99A1796 99A1797 99A1798 99A1799 99A1800 99A1801 99A1802 99A1803 99A1804 99A1804 99A1805 99A1795 Part Number Units Description Screw w/washer, Motor Mounting PP 99A1793 Nut w/lockwasher, Drive Pulley Plate PP 99A1794 Motor Assembly, DC Foot, Stabilizer PP 99A0672 Mounting Feet PP 99A0687 Belt, DC Motor Drive Idler Pulley, Belt Tension Plate, Drive Pulley AC Receptacle, Lower AC Pulley, Drive Retainer, C-Clip AC Receptacle, Upper AC Cover, Top LVPS Nut w/lockwasher, Top LVPS Cover Mounting Nut w/lockwasher, Top LVPS Cover Mounting Grommet, Top LVPS Cover

Parts Catalog 7-85

7-86 Service Manual
AsmIndex 21-76 21-77 21-78 21-79 21-80 21-81 21-82 21-83 21-84 NS 21-85 21-86 21-87 21-88 21-89 21-90 21-91 21-92 21-93 21-94 99A0274 99A0278 99A1967 99A0277 99A0286 99A0445 99A0280 99A0275 99A0272 99A0446 99A0276 99A0451 Part Number 99A0281 99A0279 99A0273 Units Description Cable, 250 Auto Connect Bearing, Drive Shaft Gear, Bevel Screw, Frame Mounting PP 99A0263 Roll Assembly, Drive 250 Option Roll, Skew Backup Retainer, Roller PP 99A0267 Screw, Wear Plate Mounting PP 99A0675 Plate Wear, Pass Thru Spring, Backup Roller Stud Assembly, 250 Frame Bearing, Drive Shaft Low Spring, Power Takeoff Shaft, 250 Drive Aligner Assembly, Paper Retainer, Aligner Assembly PP 99A0267 Gear, Feed Roll Bellcrank, Roller Release Card Assembly, 2000 Tray Option Screw, 2000 Tray Option Card Mounting PP 99A0263

Parts Catalog 7-101

Assembly 25: 5-Bin Mailbox (continued)

7-102 Service Manual

AsmIndex 25-30 25-31 25-32 25-33 25-34 25-35 25-36 25-37 25-38 25-39 25-40 25-41 25-42 25-NS 25-NS 25-NS 25-NS 25-NS
Part Number 99A1741 99A1727 99A1728 99A1731 99A1729 99A1730 99A1789 99A1720 99A1732 99A1738 99A1722 99A1787 99A1721 99A1734 99A0462 99A1715 99A1717 99A1788
Description Spring, Diverter Frame Asm, Right Side Cam, Diverter Actuator Spring, Diverter Actuator Latch, Diverter Actuator Arbor, Diverter Actuator C-Clip Bracket, Attach Solenoid, Diverter Deflector, Paper Exit w/Brush Deflector, Paper Deflector Deflector, Paper Top Bin Spring, Static Ground Grease Packet, IBM #23 Roller Asm, Rear Access Door Gear, Drive Retainer, R-Ring

Parts Catalog 7-103

Assembly 26: Options
AsmIndex 26 Part Number 99A1752 99A1753 99A1754 99A1755 99A1756 99A1773 99A1757 99A1758 99A1759 99A1774 99A1886 99A1887 99A1885 99A1126 99A1089 99A1884 99A0459 99A1084 99A0629 13A0296 13A0297 99A0545 13A0298 99A0467 99A0923 99A1859 99A1031 Units 1 Description 4MB SDRAM DIMM 8MB SDRAM DIMM 16MB SDRAM DIMM 32MB SDRAM DIMM 64MB SDRAM DIMM 128MB SDRAM DIMM 2MB Flash DIMM 4MB Flash DIMM 8MB Flash DIMM 16MB Flash DIMM DIMM, Font Traditional Chinese DIMM, Font Simplified Chinese DIMM, COS (supports Chinese fonts) SIMM, Bar Code SIMM, Prescribe 5/4/2 Flash SIMM for IPDS and SCS/Tne Hard Disk, with Control Board 2.1GB SIMM, IPDS 5/4/2 Flash Adapter Card, SES for SCS Cable, Twinax Cable, Coax Adapter, Serial Cable, Serial Board, Parallel Port Adapter Board, USB/Parallel Port SIMM, Image Quick Tiff SIMM, Image Quick Web

7-104 Service Manual

Assembly 26: Options (continued)
AsmIndex 26 Part Number 99A1890 99A1647 99A1654 99A0910 99A0909 99A0863 99A0864 99A0865 99A0799 99A1605 99A0945 99A1830 12G1696 12G1697 99A0560 99A1889 99A1950 99A1951 56P1101 56P0161 56P0162 Units 1 Description Tray Assembly, 250 Special Media 010/212/414/616/41b/41l/23v/23e Rib Assembly, 250 Special Media Tray 010/212/414/616/41b/41l/23v/23e Tray, Universal Adjustable 250 Sheet Cartridge, Empty Shipping (2) Cartridge, Empty Shipping (1) Stacking Device, Integrated Label/Letter Stacking Device, Integrated Label/Letter Stacking Device, Legal Label Drive, Forms HD 2.1GB or larger Kit, Cap/Stack Bails 500 Kit, Paper Stacking Arm Marknet N2001e 10/100 ethernet Marknet N2002e 10base2/10baseT Marknet N2000t 4/16 Adapter, Omnibus INA Card Paper Presentator, Front 010/212/23v/23e/ 41e/0ln/2ln Tray Feature, Photo Gab Tray Assembly 25v/25e Spring, Photo Bag Transfer 25v/25e Cable Assembly, 6 Parallel A-C Cable Assembly, SER+PAR 1284-C INA Cable, Parallel 1284 C-B Adapter

Parts Catalog 7-105

Assembly 27: Miscellaneous
AsmIndex 27 Part Number 99A1633 99A0585 99A0267 99A0268 99A0269 99A0299 99A0271 99A0404 99A0413 99A0572 99A0577 99A0675 99A0676 99A0677 99A0083 99A0512 99A0513 99A0186 99A0702 99A0703 99A0704 99A0705 99A0706 99A0707 99A0710 99A0711 99A0712 Units 1 Description Parts Packet, Screws Parts Packet, Contact Kit Parts Packet, Retainers Parts Packet, Springs Paper Feed Parts Packet, Duplex Option Fan Mounting Parts Packet, Duplex Option Cam Follower Assembly Parts Packet, Envelope Option Gears Parts Packet, Retainers Envelope Option Parts Packet, Screws Duplex Parts Packet, 500 Sheet Feeder Option Shaft Bearings Parts Packet, Cable Ties (10 each) Parts Packet, Screws High Capacity Feeder Parts Packet, Nuts High Capacity Feeder Parts Packet, Washers High Capacity Feeder Parts Kit, Multipurpose Tray Parts Kit, Charge Roll Link Asm, Left Side Parts Kit, Charge Roll Link Asm, Right Side Parts Kit, Erase Lamp/Lens Printer Stand Caster, Non Locking Printer Stand Caster, Locking Printer Stand Grommet, Wire Printer Stand Lock, Cam Printer Stand Storage Shelf Printer Stand Door Assembly, Cabinet Printer Stand Filler, Rear Top Piece Printer Stand Table Assembly, Large Printer Stand Table Assembly, Small

7-106 Service Manual

Assembly 27:Miscellaneous (continued)
AsmIndex 27 Part Number 99A0208 99A0234 99A0394 99A0462 99A1852 99A1853 99A1854 99A1855 99A0240 Units 1 Description Parts Packet, Pulley - Kiosk Parts Packet, Screws - Kiosk Grease Packet, Nyogel 744 Grease Packet, IBM 23 Packaging, 4069 250/250 printer Packaging, 4069 500/250 printer Packaging, 4069 500/500 printer Packaging, 4069 500/500 plus 500 printer Parts Packet, Retainer

Parts Catalog 7-107

Lexmark T65x Troubleshooting Guide

Troubleshooting

Solving basic problems
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure: The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker.
Embedded Web Server does not open
These are possible solutions. Try one or more of the following:
CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
CHECK THE NETWORK CONNECTIONS
Make sure the printer and computer are turned on and connected to the same network.
CHECK TO SEE IF THE PAPER TRAY IS EMPTY

Load paper in the tray.

CHECK THE NETWORK SETTINGS
Depending on the network settings, you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. For more information, see your system administrator.
MAKE SURE THE CORRECT PRINTER SOFTWARE IS

INSTALLED

Verify that you are using the correct printer software. If you are using a USB port, make sure you are running a
supported operating system and using compatible printer software.
Solving printing problems
Multiple-language PDFs do not print
The documents contain unavailable fonts.
MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED

PROPERLY AND WORKING

Make sure the internal print server is properly installed and
that the printer is connected to the network.
Print a network setup page and check that the status shows
Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.
1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon.
The Print dialog appears.
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords. Other electronic equipment plugged into the outlet is working. The printer is turned on. Check the printer power switch.
3 Select Print as image. 4 Click OK.
Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.
The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device. All options are properly installed.
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem.
Error message about reading USB drive appears
Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com.
MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
For more information, visit the Lexmark Web site at www.lexmark.com.
MAKE SURE PRINTER CABLES ARE SECURELY

CONNECTED

Printer control panel display is blank or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.

Jobs do not print

Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer.
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
Confidential and other held jobs do not print
Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:
Large jobs do not collate
PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT
The print job may contain a formatting error or invalid data. Delete the print job, and then print it again.
MAKE SURE COLLATE IS SET TO ON
From the Finishing menu or Print Properties, set Collate to On. Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
1 From the printer control panel, check the Paper Type setting

from the Paper menu.

For PDF documents, recreate the PDF and then print it

again.

2 Before sending the job to print, specify the correct type
setting: For Windows users, specify the type from Print Properties. For Macintosh users, specify the type from the Print dialog.
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.
MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
Job takes longer than expected to print
MAKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory or an optional hard disk.
Incorrect characters print MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.
Unexpected page breaks occur
Increase the Print Timeout value:
Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.
1 From the printer control panel, press 2 Press the arrow buttons until

press.

CHANGE THE PAGE PROTECT SETTING TO OFF
then press. Setup Menu appears,.
Tray linking does not work
Settings appears, and then
LOAD THE SAME SIZE AND TYPE OF PAPER
Load the same size and type of paper in each tray to be

linked.

3 Press the arrow buttons until

then press.

Setup Menu appears, and

Settings appears, and

4 Press the arrow buttons until

Timeouts appears, and then
Move the paper guides to the correct positions for the paper
size loaded in each tray. Print Recovery

and then press

USE THE SAME PAPER SIZE AND PAPER TYPE

SETTINGS

5 Press the arrow buttons until
and then press then press.

Print Timeout appears,

appears, and then press.
6 Press the arrow buttons until the value you want appears, and
Print a menu settings page and compare the settings for

Page Protect appears,

and then press.
each tray. If necessary, adjust the settings from the Paper Size/Type menu. Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper Size/Type menu.
6 Press the arrow buttons until

Off appears, and then

Solving option problems
Settings chosen from the software program or application can change or override settings chosen from the printer control panel. If an option is not functioning, then make sure it is selected in the software as well as the printer control panel.
3 Make sure paper guides are aligned against the edges of

the paper.

MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY
1 Adjust the envelope support for the length of envelope you

are using.

4 Make sure the paper tray closes properly.

RESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.
2 For more information, see the User's Guide.
Option does not operate correctly or quits after it is installed
CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS
Make sure the paper type and paper size settings match the envelopes you are using:
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet.
1 From the printer control panel, check the settings for the
envelope feeder from the Paper menu.
2 Before sending the job to print, specify the correct settings
from the computer: For Windows users, specify the settings from Print Properties. For Macintosh users, specify the settings from the Print dialog.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE

PRINTER

2000-sheet tray
1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check the connection between the option and the printer. 4 Connect the power cord to a properly grounded wall outlet.
MAKE SURE THE ENVELOPE FEEDER IS INSTALLED

CORRECTLY

THE ELEVATOR TRAY IS NOT WORKING PROPERLY
Make sure the printer is properly connected to the

2000-sheet tray. Make sure the printer is turned on.
MAKE SURE THE OPTION IS INSTALLED CORRECTLY
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option.
THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE
If the envelope feeder is listed on the menu settings page, but an envelope jams when it enters or exits the feeder, then it may not be properly installed. Reinstall the envelope feeder. For more information, see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to view the envelope feeder instruction sheet.

2000-sheet tray.

Duplex unit
If the duplex unit is listed on the menu settings page, but paper jams when it enters or exits the duplex unit, then it may not be properly installed. Reinstall the duplex unit. For more information, see the hardware setup documentation that came with the duplex unit, or go to www.lexmark.com/publications to view the duplex unit instruction sheet.
MAKE SURE THE OPTION IS SELECTED
From the computer you are printing from, select the option. For more information, see the User's Guide.
Make sure the printer is turned on.

Envelope feeder

Paper trays
MAKE SURE THE PAPER IS LOADED CORRECTLY
1 Open the paper tray. 2 Check for paper jams or misfeeds.

5-bin mailbox

If the 5-bin mailbox is listed on the menu settings page, but paper jams when it exits the printer and enters the mailbox, then it may not be properly installed. Reinstall the 5-bin mailbox. For more information, see the hardware setup documentation that came with the 5-bin mailbox, or go to www.lexmark.com/publications to view the 5-bin mailbox instruction sheet.

CHECK THE CABLE

Make sure you are using the correct cable and that it is securely connected.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press.
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED

Output options

If the Output Expander, High Capacity Output Expander, or StapleSmartTM II Finisher is listed on the menu settings page, but paper jams when it exits the printer or enters the output option, then it may not be properly installed. Reinstall the option. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet.

For information about installing software for network printing, see the Networking Guide on the Software and Documentation CD
Page that jammed does not reprint after you clear the jam
Jam Recovery is set to Off. Set Jam Recovery to Auto or On:

1 Press

. Settings appears, and then
Solving paper feed problems

Paper frequently jams

2 Press the arrow buttons until

General Settings

Memory card
Make sure the memory card is securely connected to the printer system board.

CHECK THE PAPER

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.

Print Recovery appears,

Flash memory card
Make sure the flash memory card is securely connected to the printer system board.

Jam Recovery appears,

MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE

PAPER TRAY

Auto appears, and

Hard disk with adapter

Make sure the hard disk is securely connected to the printer system board.
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.
Solving print quality problems
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:

Internal Solutions Port

If the LexmarkTM Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following:
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO

HIGH HUMIDITY

1 Turn the printer off. 2 From the printer control panel, press and hold
arrow button while turning the printer on. appears. The printer performs its power-on sequence, and then Config Menu appears. and the right
CHECK THE ISP CONNECTIONS
Make sure the ISP is securely attached to the printer system
board. Make sure the cable is securely connected to the correct connector.
Load paper from a fresh package. Store paper in its original wrapper until you use it.
3 Release both buttons when Performing Self Test
4 Press the down arrow button until

Prt Quality Pgs

Clipped images
For Windows users, specify the type from Print

Properties. dialog.

For Macintosh users, specify the type from the Print

The pages are formatted, Printing Quality Test Pages appears, and then the pages print. The message remains on the printer control panel display until all the pages print.

CHECK THE GUIDES

Move the width and length guides in the tray to the correct positions for the paper size loaded.

Gray background

5 After the print quality test pages print, press the down arrow
button until press. Exit Config Menu appears, and then
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then call for service. You may have a printer part that requires adjustment or replacement.
1 From the printer control panel, check the Paper Size setting
2 Before sending the job to print, specify the correct size
setting: For Windows users, specify the size from Print Properties. For Macintosh users, specify the size from the Page Setup dialog.

Blank pages

CHECK THE TONER DARKNESS SETTING
Select a lighter Toner Darkness setting: From the printer control panel, change the setting from the Quality menu. For Windows users, change the setting from Print Properties. For Macintosh users, change the setting from the Print dialog.

Ghost images

Incorrect margins
PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE
Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print cartridge.

THE TONER MAY BE LOW

When 88 Cartridge low appears, order a new print cartridge. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
CHECK THE PAPER TYPE SETTING
from the Paper menu. setting: These are possible solutions. Try one or more of the following:

Print irregularities

Print is too dark

Paper curl

CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high. From the printer control panel, change these settings from the Quality menu. For Windows users, change these settings from Print Properties. For Macintosh users, change these settings from the Print dialog and pop-up menus.

THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH

HUMIDITY

Avoid textured paper with rough finishes.
When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge.
THE FUSER MAY BE WORN OR DEFECTIVE

Replace the fuser.

REPEATING MARKS OCCUR EVENLY DOWN THE PAGE
Replace the charge rolls if the defects occur every 28.3 mm (1.11 in.). Replace the transfer roller if the defects occur every 51.7 mm (2.04 in.). Replace the print cartridge if the defects occur every: 47.8 mm (1.88 in.)

96.8 mm (3.81 in.)

Replace the fuser if the defects occur every: 88.0 mm (3.46 in.)

95.2 mm (3.75 in.)

THE PRINT CARTRIDGE MAY BE DEFECTIVE
Replace the print cartridge.

Skewed print

Print is too light

THE TONER IS LOW

When 88 Cartridge Low appears, order a new print cartridge.
Make sure you are using paper that meets the printer specifications.
These are possible solutions. Try one or more of the following: Replace the print cartridge.
Solid black or white streaks

Repeating defects

The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low. From the printer control panel, change these settings from the Quality menu. For Windows users, change these settings from Print Properties. For Macintosh users, change these settings from the Print dialog and pop-up menus.
MAKE SURE THE FILL PATTERN IS CORRECT
If the fill pattern is incorrect, then choose a different fill pattern from your software program or application.

CHECK THE PAPER TYPE

Try a different type of paper. Use only transparencies recommended by the printer

manufacturer.

Streaked horizontal lines

Streaked vertical lines

Make sure the Paper Type and Paper Texture settings match
the paper loaded in the tray or feeder.
MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE

PRINT CARTRIDGE

Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
These are the possible solutions. Try one or more of the following:
THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON

THE TONER IS SMEARED

Select another tray or feeder to feed the paper for the job: From the printer control panel, select the Default Source from the Paper Menu. For Windows users, select the paper source from Print Properties. For Macintosh users, select the paper source from the Print dialog and pop-up menus.

Select another tray or feeder to feed paper for the job: From the printer control panel, select the Default Source from the Paper Menu. For Windows users, select the paper source from Print Properties. For Macintosh users, select the paper source from the Print dialog and pop-up menus.
Replace the used print cartridge with a new one.

Solid color pages

THE PRINT CARTRIDGE IS DEFECTIVE
THE PAPER PATH MAY NOT BE CLEAR
Check the paper path around the print cartridge. These are possible solutions. Try one or more of the following: CAUTIONHOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see.
Check the paper path around the print cartridge. CAUTIONHOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see.
MAKE SURE THE PRINT CARTRIDGE IS PROPERLY
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Replace the used print cartridge with a new one. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
Toner fog or background shading appears on the page
CHECK THE PAPER TEXTURE SETTING
From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray.

Toner specks

Contacting Customer Support
When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.

THE CHARGE ROLLS MAY BE DEFECTIVE
Replace the charge rolls.
Clean any toner from the paper path. If the problem persists, then contact Customer Support.

Toner rubs off

Transparency print quality is poor
These are possible solutions. Try one or more of the following: Try one or more of the following:

CHECK THE TRANSPARENCIES

Use only transparencies recommended by the printer manufacturer.
from the Paper menu. setting: