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About

Linksys SPA921Cisco Small Business Pro SPA921 1-line IP Phone with 1-port Ethernet VoIP phone

LCD display - monochrome

Four lines of Internet telephony are at your fingertips. The SPA941 can be connected directly to an Internet telephone service provider or to an IP PBX via its single Ethernet port. Each line can be independently assigned its own phone number or extension. A high-resolution graphical display makes for easy menu- and web-based configuration.

 

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doc0

Quick Start Guide

Installation
STEP 5 Connect your phone to the network:
# # Phone Feature Description

Phone Feature

Description
Using an Ethernet ConnectionInsert the Ethernet cable into the slot marked WAN (4). Insert the other end of the Ethernet cable into the appropriate device on your network, such as a network switch. The SPA922, SPA942, and SPA962 models provide a second Ethernet port (3). You can connect a PC to this port to provide network access to the PC. Using a Wireless ConnectionIf you have a SPA9XX phone, you can use a wireless connection if you have the Cisco WBP54G Wireless-G Bridge. See WPB54G documentation for more information.

Volume button

Handset Message Waiting Indicator
Pick up to answer or place calls. When lit: RedYou have a new voice mail message. Flashing RedYou have an incoming call or the phones firmware is being updated. Headset button Speaker button
Press + to increase the volume and - to lower the volume of the handset, headset, speaker (when the handset is off hook), or ringer volume (when the handset is on hook). Push to turn the headset on or off. When the headset is on, the button glows green. Push to turn the speaker on or off. When the speaker is on, the button glows green.

LCD Screen Line keys

Typically displays date and time, phone station name, line extensions, and softkey options. (not available on SPA92x) Indicates phone line status. Typically, when lit: Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold.

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. Press the right navigation button or the More button to view additional softkey buttons. Below is a partial listing of softkey buttons that may be available on your phone. Button BXfer Call Rtn/lcr Change Clear Clr DND/-dnd Conf Delete Dial Directory/dir DND/DnD Edit EditDial Function Performs a blind call transfer (transferring a call without speaking to the party to whom you are transferring the call.) Returns the last missed call by dialing the number that called you. Opens a menu so that you can change the properties for an item (for example, change a ring tone). Deletes an entire text/number field. Clears Do Not Disturb. Initiates a conference call. Deletes an entire item (for example, a number from the Call History list). Dials a number. Provides access to your personal and corporate phone directory. Do Not Disturb; prevents incoming calls from ringing your phone. Opens an item so that you can edit numbers or letters, or enable or disable a feature. Edits a number before dialing.

Phone Lines and Buttons

Yellow: Line is unregistered (cannot be used). Orange: The network connection cannot be found. 5 Softkey buttons Navigation button Keypad Messages button Hold button Setup button Press a softkey button to perform the action shown on the label on the LCD screen above. Press an arrow o scroll left, right, up, or down through items shown on the LCD screen. Use to dial phone numbers, enter letters, and choose menu items. Press to access voice mail (must be set up by your phone administrator). Press to place a call on hold. Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding). Press to mute or unmute the phone. When phone is muted, the button glows red. A flashing mute button indicates the network connection cannot be found.

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Cisco Small Business SPA IP Phone Models SPA921, SPA922, SPA941, SPA942, and SPA962 Package Contents

6 CAUTION

Do not insert a telephone line cord into the port marked AUX (1).
STEP 1 Turn the phone over to expose the ports on the back of the unit. STEP 2 Insert one end of the phone cord into slot marked with a phone symbol (5). Insert the other end into the jack at the bottom of the handset (not shown). STEP 3 (Optional) Connect the desk stand by lining up the tabs on the desk stand with the slots on the back of the phone. Slide the bottom tabs into the slots and lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force. STEP 4 If you are using an external power source, plug one end of the power cord into the buildings power source and insert the other end of the power cord into the phone base (2).
DelChar/delChr Deletes the last number or letter.
IP telephone Power Adapter (SPA921 and SPA941 only) Desk Stand RJ-45 Ethernet Cable Setup CD-ROM Quick Start Guide

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Mute button
Refer to the following table for identification of your IP phones buttons.

Button Forward/cfwd

Function Forwards all calls coming to your phone to a specified number.
Button Save Select Transfer/xfer Unpark Y/N
Function Saves your changes. Selects the highlighted item on the LCD screen. Performs a call transfer. Disconnects a parked call. Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option.

Ending a Call

Adjusting Call Volume and Muting
To adjust the volume while you are on a call, press + on the Volume button to increase the volume, or press - to decrease the volume. Press Save. Pressing the Volume button while not on a call adjusts the volume of the phones ringer. To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button lights red. Press the Mute button again to unmute.

To pick up a call ringing at an extension in your group: STEP 1 Press GrPickup/grPick. Depending on the number of ringing calls, the phone may display a list of extensions that have ringing calls. S TEP 2 If a list of calls appears, choose a call and press Dial.
If you are using the handset, hang up. If you are using the speakerphone, press the Speaker button. If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless).
GrPickup/grPick Allows you to answer a call ringing on an extension by discovering the number of the ringing extension. Hold More Option Park Places a call on hold. Accesses additional softkeys. Enters a sub-menu and when pressed multiple times, shows all of the choices in that sub-menu. Puts a call on hold a call at a designated park number. The call is active until you unpark it, or the caller disconnects. Must be configured by your Phone Administrator. Using the navigation button, highlight an item and press Paste to place the item you copied. Allows you to answer a call ringing on another extension by entering the extension number. Plays an item (for example, a ring tone). Displays a list of recently dialed numbers. Resumes a call that is on hold.

Transferring Calls

STEP 1 During an active call, or a call on hold, press Transfer/xfer. STEP 2 Either enter the number to which you want to transfer the call or use the directory to choose a number. STEP 3 Press Dial. The call is placed on hold and a new line is opened to dial the number. STEP 4 To transfer the call without waiting for the other person to answer, press Transfer/xfer after the call begins to ring and hang up. If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, press the line button again to receive a dial tone (not applicable to the SPA921/922). STEP 5 To transfer after speaking privately to the other person, press Transfer/ xfer at any time during the conversation.
To pick up a call ringing at any extension: STEP 1 Press the Pickup button. S TEP 2 Enter the extension number of the ringing phone from which you are picking up the call and press Dial. STEP 3 If a list of calls appears, choose a call and press Dial.

Using Keypad Shortcuts

Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call History menu on the SPA962, press the Setup button and dial 3. Menus and options may vary.

Setting Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message. To set Do Not Disturb, press the DND/dnd softkey on your phone. Depending on your phone, either press the Clr DND softkey or the -dnd softkey to turn Do Not Disturb off.

Paste Pickup Play Redial Resume

Using Your SPA IP Phone

Placing a Three-Way Conference Call
STEP 1 Press the Conf button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second persons telephone number.

Accessing Voicemail

To access voicemail, press the Messages button on your phone. Your system administrator must configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system.
Placing or Answering Calls
To place or answer a call, do one of the following tasks: Pick up the receiver. Press the Speaker button. Press the Headset button. Press a line button. (Not applicable to SPA921)
Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-553-NETS (6387) Fax: 408 527-0883
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R) 2008 Cisco Systems, Inc. All rights reserved. Printed in the USA on recycled paper containing 10% postconsumer waste.

Redialing

Depending on your phone model and phone system setup, use one of the following methods:
STEP 3 Press the Conf button again. All three parties are connected in the conference call. STEP 4 When you hang up, the conference call is ended. NOTE If the Join soft key is available on your phone, press Join to keep the other parties in a call but disconnect yourself from the call.

Resource

Where to Go From Here

Location

Putting a Call on Hold
To put a call on hold, press the Hold button. A series of beeps indicates the call is on hold. To resume the call, press the Resume soft key or the flashing red line button for the call. If you have multiple calls, all calls are put on hold except the active call.

Press Redial to dial that last number that you called. To redial a recently-called number, press Redial once, select the number from the list, and then press Dial.) Press the Setup button and then select Call History. You can then select any list, such as Missed Calls or Answered Calls, and you can press Dial to call any number on the list.
Customer Support End User License Agreement Regulatory Compliance and Safety Information
www.cisco.com/go/smallbiz www.cisco.com/go/smallbiz www.cisco.com/go/smallbiz www.cisco.com/go/smallbiz

Picking Up a Call

If the Pickup or Group Pickup feature is available on your phone, you can pick up a call that is ringing at another extension.

Warranty Information

Cisco Partner Central site for Small www.cisco.com/web/partners/sell/smb/ Business

doc1

IP phones also have special features not available in traditional phones. The Cisco SPA IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. Some models have additional Ethernet ports that allow a computer to be connected to the network through the IP phone. Unlike traditional phones, Cisco SPA IP phones require a separate power source. Some models use power adapters, and others can use Power over Ethernet (PoE). This means the phone can be connected to a switch that provides PoE to the phone, and does not require a separate power source. The following table shows the Cisco SPA IP phones currently available and their respective features:

Cisco SPA IP Phones

Model SPA901 SPA921 SPA922 SPA941* SPA942 SPA962 Number of Voice Lines 1 2-4 2-Number of Ethernet Ports PoE Support N N Y N Y Y Color 320 x 320 with screen saver and customizable logo and background picture. Also provides customizable photo album. Display None Backlit 128 x 64 with screen saver and customizable logo and background picture.
*The SPA941 and SPA942 provide support for 4 lines starting with firmware release 5.2.
To enable the four-line capacity, upgrade your SPA IP phone according to the instructions provided in the Upgrading Your Phones Firmware section on page 22.

SPA921/922 IP Phone

SPA922 IP Phone
The SPA922 provides Power over Ethernet (PoE) and an extra Ethernet port for connecting another device to the local area network. The PA-100 power supply must be ordered separately if you are not connecting the phone to a PoE source. The SPA921 is similar but does not support PoE (a PA-100 power supply is included with the SPA921).

SPA941/942 IP Phone

The SPA942 provides Power over Ethernet (PoE) and two Ethernet ports for connecting another device to the local area network. The PA-100 power supply must be ordered separately if you are not connecting the phone to a PoE source. The SPA941 is similar but does not support PoE (a PA-100 power supply is included with the SPA941).

SPA962 IP Phone

The SPA962 has a 320 x 240 true color, four-inch, LCD screen, provides up to six telephone extensions, and supports PoE. The PA-100 power supply must be ordered separately if you are not connecting the phone to a PoE source.

SPA932 Attendant Console

The SPA932 is a 32-button attendant console for the SPA962 or SPA525, providing 32 three-color (red, green, and amber) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA932 attaches to the SPA962 or SPA525 with the attachment arm provided (not shown). It obtains power directly from the SPA962 or SPA525 and does not require a separate power supply. Two SPA932 units can be attached to a single SPA962 or SPA525 to monitor a total of 64 separate lines. For more information on the SPA932, see Chapter 6, Using the SPA932 Attendant Console.

STEP 3

STEP 4
(Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.

STEP 5

Plug in the Ethernet and power cables.
Connecting Your Phones Power

STEP 6

Hang onto screws mounted in the wall.
If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base. See the Cisco SPA IP Phone Connections graphic, item, #2.
NOTE: The SPA922, SPA942, and SPA962 models do not ship with a power supply. If you are not using Power over Ethernet (PoE), you must order the PA-100 power supply separately from Cisco. If you are using Power over Ethernet (PoE) to power the phone, the phone will receive power when you connect an Ethernet cable from the phones WAN port to a switch in your network that provides PoE. See the Connecting Your Phone to the Computer Network section on page 20.
Connecting Your Phone to the Computer Network
NOTE: If you are connecting your phone to a Wireless-G network using the Cisco WBP54G, see the Connecting the Phone to the Wireless Network section on page 20.
You connect your phone to the local network by using an Ethernet cable:
Plug the Ethernet cable into the back of the base station into the slot marked WAN. This port is labeled #4 on the Cisco SPA IP Phone Connections graphic. Plug the other end of the Ethernet cable into the appropriate device on your network, such as a network switch.
NOTE: The SPA922, SPA942, and SPA962 models provide a second Ethernet port. You can connect a PC to this port to provide network access to the PC. This port is labeled #3 in the Cisco SPA IP Phone Connections graphic.
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the SPA92X, SPA94X, or SPA962 phones to a Wireless-G network instead of the wired local network.
NOTE: This procedure requires the optional Cisco SPA9000 Voice System IP Phone PA-100 power adapter to provide power to the WBP54G.

Verifying Phone Startup

To connect your phone to the Cisco WBP54G: Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the Wireless-G Bridge for Phone Adapters Quick Installation Guide, available at www.cisco.com/go/smallbiz. During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to the back of the IP phone base station into the slot marked WAN. This port is labeled #4 on the Cisco SPA IP Phone Connections graphic. Connect the power cable of the WBP54G to the power port on the IP phone base. See the Cisco SPA IP Phone Connections graphic, item #2.
Plug the Cisco SPA9000 Voice System IP Phone power adapter into the power port of the WBP54G. Plug the other end of the Cisco SPA 9000 Voice System IP Phone power adapter into an electrical outlet.

After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, the display will first show Cisco and then Initializing Network. All of the lights on the phone will flash. After the sequence, which should take about five seconds, the phone will display the standard menu for the phone. The date, name and number of the phone will display on the top line of the LCD screen. At the bottom of the LCD screen, softkeys are displayed over their associated soft buttons. If the phone does not provide this screen, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still dont see the display, then contact your Phone Administrator or Internet Telephony Service Provider (ITSP).
Upgrading Your Phones Firmware
Your phone ships with pre-installed firmware. However, later firmware versions may be available that add features and fix problems with your phone. You may need to upgrade your phone to the latest firmware for ideal performance.
IMPORTANT: If you are using your phone with an Internet Telephony Service Providers system, do not upgrade your phones firmware without consulting your service provider. Your provider may automatically upgrade your phones without any action on your part necessary.
To upgrade your phones firmware, do one of the following:
Download the firmware from the Cisco website and install it from your PC. See the following section for instructions. Upgrade using the Cisco SPA9000 Voice System Setup Wizard (if your phone is part of a Cisco SPA9000 Voice System network). See the Cisco SPA9000 Voice System Setup Wizard User Guide.

Download the Firmware

Go to www.cisco.com/go/smallbiz to download firmware.
Get Your Phones IP Address
Before you upgrade, youll need the IP address of the phone you are upgrading. To get your IP address:
Press the Setup button. Scroll to Network and press Select. Scroll to view Current IP. This is the IP address of your phone.

Install the Firmware

Extract the firmware onto your PC.
NOTE: If you are in a VPN connection, you may need to disconnect before proceeding so that your PC can communicate directly with your phone for the upgrade.
Run the executable file for the firmware upgrade (for example, double click upgspa942-5-2-8.exe). Click Continue after reading the message regarding upgrading and your service provider. Enter the IP address of your phone. Click OK. The system displays information about your phones current software and hardware. Click Upgrade to begin the upgrade.

STEP 4 STEP 5

NOTE: Do not disconnect your phones power until the upgrade is complete (the lights on your phone are no longer blinking).

STEP 7

Click OK to dismiss the status message of the upgrade.
To connect the SPA932 Attendant Console to the SPA962, you need the following:
SPA932 Attendant Console Attachment Arm Two (2) Attachment Arm Screws Auxiliary Cable Desktop Stand
Connecting a Single SPA932

STEP 1 STEP 2

Turn both the SPA962 and SPA932 face down. Align the hole in the SPA962 alignment recess with the hole on the attachment arm. Using the attachment arm screw, secure the attachment arm to the SPA962.
Align the hole in the SPA932 alignment recess with the hole on the attachment arm. Using the attachment arm screw, secure the attachment arm to the SPA932.
IMPORTANT: Do not plug a telephone line cord into an AUX port. Use only the auxiliary cable provided with the SPA932.
Locate the AUX IN port on the back of the SPA932. Connect one end of the auxiliary cable to this port.
Locate the AUX port on the back of the SPA962. Connect the other end of the auxiliary cable to this port.

STEP 8 STEP 9

Route the auxiliary cable inside the cable relief channel in the SPA932. Attach the appropriate desktop stand to each unit. The SPA932 is powered via the auxiliary cable with the SPA962. No additional power source is required.
Connecting an Additional SPA932
NOTE: A maximum of two SPA932 Attendant Consoles can be connected to a SPA962.
Align the hole in the first SPA932 alignment recess with the hole on the attachment arm. Using the attachment arm screw, secure the attachment arm to the first SPA932.
Align the hole in the second SPA932 alignment recess with the hole on the attachment arm. Using the attachment arm screw, secure the attachment arm to the second SPA932. IMPORTANT: Do not plug a telephone line cord into an AUX port. Use only the auxiliary cable provided with the SPA932.

Locate the AUX OUT port on the back of the first SPA932. Connect one end of the auxiliary cable to this port.
Locate the AUX IN port on the back of the second SPA932. Connect the other end of the auxiliary cable to this port.

STEP 7 STEP 8

Route the auxiliary cable inside the cable relief channel. Attach the appropriate desktop stands to each unit. The SPA932 is powered via the auxiliary cable with the SPA962. No additional power source is required.
Using Basic Phone Functions
This chapter describes your phones lines and buttons and provides instructions on using your phones basic functions. It includes the following sections:

Understanding Your Phones Lines and Buttons, page 31 Using the Keypad and Buttons with Menus, page 37 Entering Numbers and Text in Fields, page 37 Adjusting Call Volume and Muting, page 40 Placing or Answering a Call, page 41 Putting a Call on Hold, page 42 Resuming a Call, page 42 Ending a Call, page 42 Transferring Calls, page 42 Redialing, page 44 Viewing and Returning Missed Calls, page 44 Turning the Missed Calls Shortcut On and Off, page 45 Forwarding Calls, page 45 Setting Do Not Disturb, page 48 Turning Call Waiting On and Off, page 49 Picking Up a Call, page 50 Parking a Call, page 50 Placing a Three-Way Conference Call, page 51 Using the Phone Directories, page 52 Using the Call History Lists, page 54
Setting or Changing a Phone Password, page 56 Accessing Voicemail, page 56
All SPA IP phones have the same basic buttons and components. Only the SPA922 has no line buttons, because it has only one voice line. You can use the following graphic and table to identify the parts of your phone. Figure 1 SPA IP Phone Components

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Description Pick up to answer or place calls. When lit:
Table 1 IP Phone Components

# Phone Feature

Handset
Message Waiting Indicator
RedYou have a new voice mail message. Flashing RedYou have an incoming call.

LCD Screen

Your phone may vary, but typically displays: Date and time Phone station name Line extensions Softkey options Startup logo, screen saver, background photo, and photo album (SPA962)

Line keys

(not available on SPA92x) Indicates phone line status. Your phone may vary, but typically, when lit:

Softkey buttons

Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Orange: Line is unregistered (cannot be used).

Button Alpha

Transferring Calls, page 42

Call Rtn/lcr

Viewing and Returning Missed Calls, page 44 n/a

Cancel

Change
n/a Setting Do Not Disturb, page 48 Placing a Three-Way Conference Call, page 51 n/a

Clr DND/-dnd Conf Copy

DelChar/delChr Delete

n/a n/a

Function Press to dial a number. Access your personal and corporate phone directory. Do Not Disturb; prevents incoming calls from ringing your phone. Opens an item so that you can edit numbers or letters, or enable or disable a feature. Edits a number before dialing. Forwards calls coming to your phone. Allows you to pick up (answer) a call at a ringing extension in your group. In some menus, you need to press this if you are editing a field that will contain an IP address (for example, a speed dial). Access additional softkeys. In some menus, you need to press this if you are editing a field that will contain a numeric value (for example, a speed dial). Enters a sub-menu and when pressed multiple times, shows all of the choices in that sub-menu. (For example, in the Preferred Audio Device menu, shows Speaker and Headset. For More Information n/a Using the Phone Directories, page 52 Setting Do Not Disturb, page 48
Button Dial Directory/dir DND
EditDial Forward/cfwd GrPickup/grPick
n/a Forwarding Calls, page 45 Picking Up a Call, page 50

More Num

Option
Function Parks a call at a designated park number. The call is active until you unpark it, or the caller disconnects. Must
be configured by your Phone Administrator.
Button Park For More Information Parking a Call, page 50
Using the navigation button, highlight an item and press Paste to place the item you copied. Allows you to pick up (answer) a call at an identified extension. Plays an item (for example, a ring tone). Brings up the list of recently dialed numbers. Resumes a call that is on hold. Saves your changes. Selects the highlighted item on the LCD screen. Performs a call transfer. Retrieves a parked call. Displays more information about a selected item. Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option.

Pickup

Picking Up a Call, page 50

Play Redial

n/a Redialing, page 44 Resuming a Call, page 42 n/a n/a Transferring Calls, page 42 Parking a Call, page 50 n/a n/a

Resume Save Select

Transfer/xfer Unpark View Y/N
You press a softkey button or other buttons to enter menus on the LCD screen.

Using Keypad Shortcuts

Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call History menu on the SPA962, press the Setup button and dial 3. Different SPA IP Phone models may have slightly different menus and options. Therefore, keypad numbers or shortcuts to menus and sub-menus are not given in this manual. Note that these numbers may change in the future with subsequent software releases.
Using the Navigation Button
Use the navigation button to scroll up or down through menu items, then press the Select softkey button to choose the highlighted item.
Entering Numbers and Text in Fields
Some fields on the IP phones require you to enter numbers and text using the keypad and/or softkey buttons. In general, the following guidelines apply:
Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter. Use the DelChar softkey button to backspace and delete the last character. Use the Clear softkey button to remove the entire entry. Use the << and >> softkey buttons to move back and forth in the entry without deleting characters.
Using Phone Hardware and Accessories

Using the Speakerphone

The SPA IP Phones provide a speakerphone. To use the speakerphone, press the Speaker button (the handset can be either on or off hook).

Using Headsets

The SPA IP Phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturers websites: http://www.plantronics.com http://www.jabra.com

Connecting the Headset

Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information. In general, to connect a headset:
For wireless headsets: Connect the headsets telephone cord into the telephone port on the back of the SPA IP Phone. For wired headsets: Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone.

Using the Headset with Your IP Phone
NOTE: Steps to use your headset with the SPA IP Phone may vary. Consult the user documentation for your headset for more information. To use a wired headset, press the Headset button on your phone and dial the number to place a call, or press the headset button to answer a ringing call. To use a wireless headset, lift the receiver off hook before speaking or listening through the headset.
Switching Between the Handset/Headset/Speakerphone During a Call
Any of these audio devices can be used during a call. Only one device at a time can be used. The handset can be on the hook when using the speakerphone or headset function. If switching from the handset to the speakerphone, make sure the speakerphone or headset light is illuminated before placing the handset back on the hook. (If you are switching from the handset to a wireless headset, however, do not replace the handset or you will disconnect the call.)
Sending Audio to the Phone Speaker
Choosing this option sends audio to the speaker when the handset is lifted.
STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6
Press the Setup button. Select Preferences. Choose Send Audio to Speaker > Edit. Press Y/N to enable or disable the feature. Press OK. Press Save.
Choosing Your Preferred Audio Device
This option designates the headset or speaker phone as the preferred audio device when the handset is not used. To choose your preferred audio device:
STEP 1 STEP 2 STEP 3 STEP 4
Press the Setup button. Select Preferences. Choose Preferred Audio Device and press Edit. Press Option to view your choices. When the option you want is displayed, press OK. Press Save.
You can also change call volume settings from your PC using the IP Phone Web Interface. See Adjusting Audio Volume section on page 80.

Adjusting Call Volume

To adjust the volume while you are on a call, press + on the Volume button to increase the volume, or press - to decrease the volume. Press Save. Pressing the Volume button while not on a call adjusts the volume of the phones ringer.

Using Mute

To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button lights red. Press the Mute button again to unmute.
NOTE: You may have to dial a number or numbers to reach an outside line. Ask your system administrator.
To place or answer a call, do one of these:
Pick up the receiver. Press the Speaker button. Press the Headset button. Press a green line button (to place a call) or a red flashing line button (to answer a call). (Not applicable to the SPA921).
If you are on a call and another call comes in, choose one of the following options:
Press the Answer softkey. Press the flashing red line button.
The call in progress is put on hold and the incoming call is answered. To return to the first call, select it using the Up or Down navigation button and press the Resume softkey.
If dial assistance is enabled, when placing calls, youll see a list of closely-matched phone numbers on the screen after you begin dialing. If you want to choose one of these numbers:
Use the navigation button to scroll down and highlight a phone number on the LCD screen. Press Dial to complete the call. See Enabling Dial Assistance, on page 59 for more information on enabling this feature.

Putting a Call on Hold

To put a call on hold, press the Hold button. A series of beeps indicates the call is on hold.

Resuming a Call

To resume the call, press the flashing red line button for the call. If you have multiple calls, all calls are put on hold except the active call.

Ending a Call

To end a call:
If you are using the handset, hang up. If you are using the speakerphone, press the Speaker button. If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless).

Transferring Calls

You can perform two types of transfers:
AttendedYou call the person to whom you are transferring the call and speak to them before transferring the call. BlindYou transfer the call without speaking to the other party to which you are transferring the call.

Monitoring/Accessing Another Phone from Your Phone
Your system administrator may configure your phone so that you can monitor other users phones from your phone. If this feature is configured, some line buttons on your phone are assigned to display the status of another users phone. For example, if your line 4 is configured to display Bobs phone line, the LED color shows you the status of his phone line:
Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is ringing. Orange (solid): Line is unregistered (cannot be used). Orange (blinking): Line is not configured properly.
In addition, if your system administrator has configured it, you can press the same line button (4) to speed dial Bobs extension, or to pick up a ringing call at his extension.
Customizing Your LCD Screen
You can customize your LCD screen in several ways.
Changing the LCD Screen Contrast
You can also change your LCD screen contrast from your PC using the IP Phone Web Interface. See Changing the LCD Contrast, on page 80. To adjust the contrast of the LCD screen:
Press the Setup button, scroll to highlight LCD Contrast, and press the Select button. Use the navigation button to adjust the screen contrast. Pressing the Left navigation button decreases the contrast. Pressing the Right navigation button increases the contrast. Press Save.
Setting the Backlight Timer
You can set a timer for your screen backlight so that your LCD screen becomes dark after a specified time when the phone is idle.
Press the Setup button. Select Preferences. Choose Back Light Timer and press Edit. Enter the number of seconds before the backlight should shut off after the phone is idle. Press OK. Press Save.
Configuring the Phone Screen Saver
You can enable your phones screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. Some of these options can be configured from your PC using the IP Phone Web Interface. See Configuring the Phone Screen Saver, on page 81. To configure your screen saver:
Press the Setup button. Select Screen Saver Mode.
To enable your screen saver:
In Screen Saver Mode, Choose Enable Screen Saver and press Edit. Press Y/N to choose Yes. Press OK. Press Save.
To specify the amount of time before the screen saver turns on if your phone is idle:
In Screen Saver Mode, choose Screen Saver Wait Time and press Edit. Enter the time, in seconds, to wait before the screen saver starts. Press OK. Press Save.
To change your screen saver picture:
In Screen Saver Mode, choose Screen Saver Icon and press Edit. Press Option multiple times to display the choices available until the one you want is displayed. Options are:
Background PictureDisplays your phones background picture. Station TimeOverlays the phones station ID and time onto the picture. LockOverlays a lock graphic onto the picture. PhoneOverlays a phone graphic onto the picture. Date/TimeOverlays the date and time onto the picture.

number until the called party rings or answers. The IP phone then alerts you that the call has gone through.
69 Block Caller ID. See Blocking Caller ID, page 58. Unblock Caller ID. See Blocking Caller ID, page 58. Calls the last number that called your phone.
Deactivate call waiting for a single call. See Turning Call Waiting On and Off, page 49. Activate call waiting for a single call. See Turning Call Waiting On and Off, page 49. Activate Call Forward All. See Forwarding Calls, page 45. Deactivate Call Forward All. See Forwarding Calls, page 45. Activate anonymous call blocking. See Blocking Anonymous Calls, page 58. Activate Do Not Disturb. See Setting Do Not Disturb, page 48. Deactivate Do Not Disturb. See Setting Do Not Disturb, page 48. Deactivate Call Back. Deactivate anonymous call blocking. See Blocking Anonymous Calls, page 58. Activate Call Forward Busy. See Forwarding Calls, page 45. Deactivate Call Forward Busy. See Forwarding Calls, page 45. Activate Call Forward No Answer. See Forwarding Calls, page 45. Deactivate Call Forward No Answer. See Forwarding Calls, page 45. Page an extension.** See Using the Paging Feature, page 61. Perform a blind transfer. Transferring Calls, page 42.
*Requires that your IP phone be part of a Cisco SPA9000 Voice System network. **Requires that the paged extension be part of a Cisco SPA9000 Voice System network.
Advanced Procedures for Technical Support Personnel
CAUTION These menus are used to configure and troubleshoot your phone and the phone
network. You should not change these settings or perform these actions unless directed to do so by your Administrator. To access advanced menus:
Press the Setup button. Choose from the following options:
Network: This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your Administrator as this can seriously alter your phones functions. Product Info: This setting displays the product name, serial number, software version, hardware version, MAC address and Client Certificate. Status: This setting displays the status of the phone, extension and line buttons. Reboot: See Rebooting Your Phone, page 73. Restart: Restarts your phone. Factory Reset: Resets your phone to the factory default settings.
IMPORTANT: If you choose factory reset, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs. It is also possible that your phone extension will change.

Custom Reset: Resets your phone to the latest customization profiles. Language: Changes the language on your phone (subject to availability and configuration by your system administrator).
This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your Administrator as this can negatively affect your phones function. To reboot your phone:
Press the Setup button. Scroll to Reboot and press Select. Press OK.

Using the Web Interface

Your Cisco IP Phone provides a web interface to the phone that allows you to configure some features of your phone using a web browser. This chapter contains the following sections:

Logging in to the Web Interface, page 75 Setting Do Not Disturb, page 75 Configuring Call Forwarding, page 76 Configuring Call Waiting, page 76 Blocking Caller ID, page 77 Blocking Anonymous Calls, page 77 Using Your Personal Directory, page 77 Viewing Call History Lists, page 78 Creating Speed Dials, page 79 Accepting Text Messages, page 79 Adjusting Audio Volume, page 80 Changing the LCD Contrast, page 80 Changing the Phone Menu Color Scheme, page 81 Configuring the Phone Screen Saver, page 81
Logging in to the Web Interface
Obtain the IP address of your phone by pressing the Setup button and selecting Network. Note the Current IP address. On your PC, open Internet Explorer. Enter the IP address in the browsers toolbar. The Info page of the IP Phone Web Interface displays. The web interface has several different tabs. The tabs that allow you to configure options on your phone are the Phone and User tabs. Click the tab names to switch between these tabs.

STEP 2 STEP 3 STEP 4

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message. To set Do Not Disturb:
Log in to the web interface. In the User tab, under Supplementary Services, locate the Do Not Disturb field. Choose Yes to turn on Do Not Disturb. At the bottom of the page, click Submit All Changes.

Click the tab for each list to view it.
You can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL. To create or edit a speed dial:
Log in to the web interface. In the User tab, under Speed Dial, enter the speed dial numbers you want to create or edit. Click Submit All Changes.

Accepting Text Messages

Your phone can accept text messages from some IP phones or services. To accept text messages from other IP phones:
Log in to the web interface. In the User tab, under Supplementary Services, in the Text Message field, choose yes. Click Submit All Changes.
To accept text messages from a third party:
Log in to the web interface. In the User tab, under Supplementary Services, in the Text Message from 3d Party field, choose yes. Click Submit All Changes.

Adjusting Audio Volume

Log in to the web interface. In the User tab, under Audio Volume, you can adjust the following settings:
Ringer Volume Speaker Volume Handset Volume Headset Volume
Enter a volume between 1 and 10, with 1 being the lowest.
Click Submit All Changes.
Changing the LCD Contrast
Log in to the web interface. In the User tab, under Audio Volume, you can adjust the LCD contrast by entering a number between 1 and 10, with 1 being low contrast.
To change the color of phone menus:
Log in to the web interface. In the User tab, under Phone GUI Menu Color Settings, you can choose a different color scheme.
To configure the phone screen saver:
Log in to the web interface. In the Phone tab, under General, you can configure the following:
Screen Saver Enable: Turns the screen saver on and off. Screen Saver Wait: The number of seconds that the phone is idle before the screen saver starts. Screen Saver Icon: The display type:
A background picture. The station time in the middle of the screen. A moving padlock icon. When the phone is locked, the status line displays a scrolling message Press any key to unlock your phone. A moving phone icon. The station date and time in the middle of the screen. A blank power save screen.
Using the SPA932 Attendant Console
The SPA932 is a 32-button attendant console for the SPA962, providing access to 32 extensions. Two SPA932 units can be attached to a single SPA962 to monitor a total of 64 separate lines. Your system administrator must program the lines on the SPA932 to correspond to the appropriate phone extensions in your network. (For more information on programming the SPA932, see the Cisco Small Business SPA and Wireless IP Phone Administration Guide.) After the SPA932 is configured, you can perform the following tasks:
Monitor an extension Speed dial an extension with a single button push Transfer a call to an extension with a single button push Pick up a call at an extension with a single button push

Monitoring an Extension

 

Technical specifications

General
Product TypeVoIP phone
Phone Features
Dialer TypeKeypad
Dialer LocationBase
Conference Call Capability3-way
IntercomYes
SpeakerphoneYes
Caller IDYes
Automatic RedialYes
Call WaitingYes
Call ForwardingYes
Call TransferYes
Call HoldYes
Function ButtonsFlash button, redial button
Volume ControlYes
Ringer ControlYes
Additional FunctionsCall timer
Additional FeaturesOn-hook dialing, music on hold, built-in web server
IP Telephony
VoIP ProtocolsSIP v2
Voice CodecsG.711, G.723.1, G.729a
Quality of ServiceIEEE 802.1Q (VLAN), Differentiated Services (DiffServ), IEEE 802.3
IP Address AssignmentDHCP
Network ProtocolsDNS
Network Ports Qty1 x Ethernet 10Base-T
Voice FeaturesVoice activity detection (VAD)
Network FeaturesNetwork Address Translation (NAT)
Phone Memory
Phone Directory Capacity100 names & numbers
Call Log Capacity60 numbers
Display
TypeLCD display - monochrome
Display Resolution128 x 64 pixels
FeaturesBacklit
Miscellaneous
Connections1 x headset jack / sub-mini-phone 2.5 mm
Cables IncludedNetwork cable Handset cord
Compliant StandardsCE, FCC Part 15
Power
TypePower adapter - external
Dimensions & Weight (Base)
Width7.7 in
Depth7.1 in
Height6.3 in
Weight2.2 lbs
Universal Product Identifiers
BrandCisco Systems
Part NumbersSPA921, SPA921-EU, SPA921-NA, SPA921-UK
GTIN00882658240959, 00745883570812, 00745883570799

 

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