Linksys 922 User Guide

Linksys SPA922 User Guide

Table of Contents

Table of Contents.....2 Introduction....3
The Linksys SPA922 IP Phone..... 3
Web Portal....3 Telephony Toolbar....4 Document Format....4 Feature Functionality....4 Feature Functionality....5
Account Codes - Verified..... 5 Account Codes - Unverified..... 5 Ad-Hoc 3-Way Conference Calling..... 5 Call Forward Always..... 6 Call Forward Busy...... 7 Call Forward No Answer..... 7 Call Park..... 7 Call Park Retrieve..... 8 Call Pickup...... 8 Directed Call Pickup..... 8 Call Return...... 8 Call Transfer Blind...... 9 Call Transfer Consult..... 9 Call Transfer To Voicemail..... 9 Call Waiting...... 10 Cancel Call Waiting Per Call..... 10 Caller ID Blocking Per Call..... 10 Caller ID Delivery Per Call..... 10 Dialing...... 11 Do Not Disturb...... 11 Hold....... 12 Last Number Redial...... 12 Push-to-Talk...... 12 Speed Dial 100..... 13 Speed Dial 8...... 13 Voicemail...... 14

Zayo Managed Services

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Introduction

The purpose of this document is to inform Zayo Managed Services users on how use the Linksys SPA922 Phone with their Hosted PBX Service. Each feature available with the Professional Seat will be described along with instructions on how to use the feature. Some users may not have all of the functionality described in this document. Seat type purchased determines which features are available.
The Linksys SPA922 IP Phone

Web Portal

The Zayo Managed Services Web Portal is a robust online tool used to configure calling features such as selective call forward and find-me/follow-me. While many features can be activated using the phone, you may want to explore the Web Portal to fully enjoy all of the powerful call management tools available. Please see your companys Administrator for access to the Web Portal. Zayo Managed Services Linksys SPA922 User Guide Page 3 of 14

Telephony Toolbar

The Telephony Toolbar is a software application for Microsoft Outlook, Microsoft Internet Explorer, or Mozilla Firefox and can be used to configure calling features such as do-not-disturb and call forward, and can also be used for a wide variety of click to call features. The Telephony Toolbar complements the Web Portal and allows users easy access to often used calling features. Please see your companys Administrator for more information on the Telephony Toolbar.

Document Format

Below is an example of how each feature will be presented and examined in this document.
FEATURE NAME AND DESCRIPTION STEP BY STEP INSTRUCTIONS FOR USING THE FEATURE STEP BY STEP INSTRUCTIONS FOR EXTENDED FEATURE FUNCTIONALITY

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Feature Functionality

Account Codes - Verified

Requires a user to enter a unique number that identifies to which account an outbound call should be assigned.

Using the Feature

1. 2. 3. 4. GO OFF HOOK. Dial the NUMBER of the party you wish to call. An IVR will instruct you to enter your Account Code. Once your code is entered the call will connect.

Account Codes - Unverified
Allows a user to enter a unique number to identify to which account an outbound call should be assigned.
1. GO OFF HOOK. 2. Press *02. 3. An IVR will instruct you to enter your Account Code. You will hear a stutter dial tone then a normal dial tone. 4. Dial the NUMBER of the party you wish to call.
Ad-Hoc 3-Way Conference Calling
Allow a user to make a three-way conference call.
1. During an active call, press the CONF soft key. This will place the current caller on hold and provide dial tone. 2. Dial the NUMBER of the party you wish to add. 3. When the party answers, press the CONF soft key to add this party to the existing call.

Extended Functionality

Hang Up and Leave the Two Remote Parties Joined 1. To leave a 3-way conference call, but leave the two remote parities joined, press the JOIN soft key. 2. This leaves the two remote parties joined together while hanging up your phone.

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Call Forward Always
Allow a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by using the soft keys, or by dialing a feature code. NOTE: The user must use the same method to turn the function off that they used to turn the function on. Otherwise, the system will not recognize the off command.
Activate: Using the Soft Keys 1. Press the CFWD soft key. 2. Enter the forwarding NUMBER with the KEYPAD. 3. A stutter tone will sound indicating the forwarding number has been programmed. 4. CALLS FORWARDED message and -CFWD soft key appear on the screen as reminders that call forward always has been activated.
Forwarding will only forward incoming calls for the primary telephone number on the phone. If there are other telephone numbers in addition to the primary number on the phone, using the CFWD soft key will cause incoming calls to the primary to be forwarded; however, incoming calls for other the other telephone numbers will continue to ring on the phone.
Deactivate: Using the Soft Keys 1. Press the CFWD soft key. 2. The CALLS FORWARDED message on the screen will go away and the CFWD soft key appears. Activate: Using the Feature Code 1. GO OFF HOOK 2. Press *72 3. Follow the IVR instructions.
When enabling call forwarding using the * feature code, incoming calls are forwarded on the Zayo system instead of being sent to your phone. There will be no indication on your phone that call forwarding has been enabled. You will need to remember that call forwarding was enabled and will need to be disabled. You can disable call forwarding by dialing a * feature code or using the Telephony Toolbar or logging into the Web portal.

Deactivate: Using the Feature Code 1. GO OFF HOOK 2. Press *73

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Call Forward Busy
Enable a user to redirect calls to another destination when the users line is busy. Normally, a call would be directed to a users voicemail.
Activate: 1. GO OFF HOOK 2. Press *90 3. Follow the IVR instructions. Deactivate 1. GO OFF HOOK 2. Press *91

Call Forward No Answer

Enable a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Normally, a call would be directed to a users voicemail.
Activate: Using the Feature Code 1. GO OFF HOOK 2. Press *92 3. Follow the IVR instructions. Deactivate: Using the Feature Code 1. GO OFF HOOK 2. Press *93

Call Park

Enables a user to place a call on hold and allow a user to pick up the call at another phone.
1. During an active call, press the HOLD button. This will place the caller on hold. 2. Dial *68. 3. Follow the IVR instructions. Zayo Managed Services Linksys SPA922 User Guide Page 7 of 14

Call Park Retrieve

This feature enables a user to pickup a call that has been placed on hold using the Call Park feature.
1. GO OFF HOOK 2. Press *88. 3. Follow the IVR instructions.

Call Pickup

This feature enables a user to pickup a call that is coming in on another users line. The other users line must be in the same pickup group with the user activating the feature. Pickup groups are pre-configured by the System Administrator.
1. GO OFF HOOK 2. Press *98.

Directed Call Pickup

This feature enables a user to pickup a call that is coming in on another users line without being specifically assigned to a common group. The other users line must also have the Directed Call Pickup feature assigned to it.
1. GO OFF HOOK 2. Press *97 plus the extension that you wish to pickup.

Call Return

Allows a user to call back the last number that called their line, regardless of whether or not the phone was answered.

1. GO OFF HOOK 2. Press *69.

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Last Call Return Soft Key 1. Press the LCR soft key, if displayed. Using the Call Directory 1. Press the SETUP button. 2. Select CALL HISTORY menu option. 3. Select ANSWERED CALLS or MISSED CALLS menu option. 4. Highlight phone number and press the DIAL soft key.

Call Transfer Blind

Allow incoming calls to be transferred to another line without consultation with the receiving party.
1. During the call, press the RIGHT NAVIGATION key then press the BXFER soft key. 2. Enter the transfer NUMBER and then press the DIAL soft key. 3. Press the CANCEL soft key to return to the first caller without transferring the call.

Call Transfer Consult

Allow incoming calls to be transferred to another line with consultation with the receiving party.
1. 2. 3. 4. 5. During the call, press the XFER soft key. This will place the caller on hold and provide dial tone. Enter the transfer NUMBER with the KEYPAD. When the second party picks up you may consult with them. Press the XFER soft key to transfer the call. To return to the first caller without transferring the call, wait for the consulting party to hang up and then press the RESUME soft key. Or, hang up the headset and press the RESUME soft key to return to the first caller.
Call Transfer To Voicemail
Allow incoming calls to be transferred to any users voicemail.
1. During the call, press the HOLD button. This will place the caller on hold. 2. Dial *55 3. Follow the IVR instructions. Press the # key to send the caller to your own voicemail box. To send the caller to another voicemail box, enter the desired extension followed by the # key. Zayo Managed Services Linksys SPA922 User Guide Page 9 of 14

Call Waiting

This feature enables a user to answer a call when engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone.
Retrieving the Second Call 1. When another call rings in, a waiting tone will sound and the caller information will appear on screen. 2. Place the current call on hold by pressing the HOLD button. 3. Take the second call by pressing and releasing the flash-hook (or placing the handset in its cradle and picking it back up again). Or, press the speaker button if using the speakerphone. Getting Back to the First Call 1. Press the TOGGLE soft key to switch back and forth between the two parties. 2. This places the other call on hold.
Cancel Call Waiting Per Call
Allow users to turn off call waiting on a call-by-call basis.
1. GO OFF HOOK. 2. Press *70. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call.
Caller ID Blocking Per Call
Allow users to block their caller ID on a call-by-call basis.

1. GO OFF HOOK. 2. Press *67. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call.
Caller ID Delivery Per Call
Allow users to deliver their caller ID on a call-by-call basis when they have turned on the Caller ID Blocking feature within the Web Portal. Zayo Managed Services Linksys SPA922 User Guide Page 10 of 14
1. GO OFF HOOK. 2. Press *65. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call.

Dialing

Allow a user to make a call.
Placing a Call 1. Pick up HANDSET, press the LINE KEY, or press the SPEAKERPHONE KEY. 2. Enter the number you wish to call.
Predialing a Number 1. Without taking the phone off-hook, dial the NUMBER you wish to call using the KEYPAD. 2. Press the DIAL soft key.

Do Not Disturb

Allow users to set their station as unavailable so that incoming calls are given a busy treatment. Depending on how the user has set up their busy treatment, the callers will be directed to voicemail or forwarded to another line. NOTE: The user must use the same method to turn the function off that they used to turn the function on. Otherwise, the system will not recognize the off command.
Activate: Using the Phones Keys 1. Press the DND soft key. 2. Do Not Disturb message will appear on the screen. Deactivate: Using the Phones Keys 1. Press the -DND soft key. 2. The Do Not Disturb message will be removed from the screen.

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Linksys SPA922 User Guide Activate: Using the Feature Code 1. GO OFF HOOK 2. Press *78 Deactivate: Using the Feature Code 1. GO OFF HOOK 2. Press *79
Allows user to place a call on hold and retrieve it.
Activate 1. Press the HOLD button. Deactivate 1. Press the RESUME soft key.

Last Number Redial

Allow the user to redial the last number dialed with a feature code or a button.
1. Press the REDIAL soft key. 2. Select number to redial from the Redial List. 3. Press the DIAL soft key.
1. GO OFF HOOK 2. Press *66.

Push-to-Talk

Provides intercom-like functionality. This feature allows a user to dial another station where the system will request the destination station to automatically answer. For this feature to work (called station automatically answers via the speakerphone), the called station must support an enhanced calling protocol. The calling station must also be in the called partys Push-to-Talk allowed access list. Zayo Managed Services Linksys SPA922 User Guide Page 12 of 14

Activate: Using the Feature Code 1. Pick up HANDSET or press the SPEAKERPHONE KEY. 2. Dial *50. You will hear a stuttered dial tone then a normal dial tone. 3. Dial the extension of the phone you want to intercom.

Speed Dial 100

Allow a user to use a feature code and 2 digits to complete a call.
Configure 1. GO OFF HOOK. 2. Press *75. You will hear a stuttered dial tone then a normal dial tone. 3. Using the KEYPAD Enter the Speed Dial 100 Code 00-99 plus the NUMBER you want to associate with it and then press the # key. 4. The IVR will notify you whether or not the programming was successful. Use 1. GO OFF HOOK. 2. Press # 3. Press the Speed Dial 100 Codes 00-99.

Speed Dial 8

Allow a user to hit only one button to complete a call.
Configure 1. GO OFF HOOK. 2. Press *74. You will hear a stuttered dial tone then a normal dial tone. 3. Using the KEYPAD Enter the Speed Dial 8 Code 2-9 plus the NUMBER you want to associate with it and then press the # key. 4. The IVR will notify you whether or not the programming was successful.

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Linksys SPA922 User Guide Use 1. GO OFF HOOK 2. Press the Speed Dial 8 Code 2-9 using the KEYPAD. 3. Press the DIAL soft key.

Voicemail

Allow a user to hear messages left in their voicemail box.
From your desk phone 1. Press the MESSAGES button. 2. At the voice prompt, enter your PASSWORD. 3. To navigate, follow the IVR choices. From Outside the Office: 1. Dial your phone NUMBER. 2. When the voice mail system answers, press the * key. 3. Enter your phones EXTENSION. 4. Enter your PASSWORD. 5. To navigate, follow the IVR choices.
Menu Save Delete Replay Message / Skip Envelope Fast Forward Rewind Play Message Envelope Call Back Sender Go to Menu 2 Key # 9

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Linksys SPA922

Using the IP Phone

To Place a Call: Pick up the handset or press the SPEAKERPHONE button. Enter the number you wish to call. -OR Pre-dial by first keying in the phone number, then picking up the handset or pressing the DIAL soft key. To Put a Call on Hold: During an active call, press the HOLD button. To resume the call, press the RESUME soft key. To Transfer a Call (announce the call before transferring): During an active call, press the XFER soft key. This will put the caller on hold. A dial tone will sound. Enter the number to which you wish to transfer the call. When the Transfer party picks up you may begin your consultation, the first party will still be on hold. When you are done with your consult press the XFER soft key. Call will immediately transfer and you may hang up. To Blind Transfer a Call (do not announce the call before transferring): During an active call, press the RIGHT NAVIGATION arrow. Press the BXFER soft key. This will put the caller on hold. Enter the NUMBER to which you wish to transfer the call and press the DIAL soft key. Call will immediately transfer and you may hang up. To Create a 3-Way Conference Call: During an active call, the CONF soft key. This will place the current caller on hold. Dial the number of the party you wish to add. When the party answers, press the CONF soft key. All parties will now be in conference. To Forward Incoming Calls to Another Phone: Press the CFWD soft key. Enter the forwarding NUMBER. A stutter tone will sound indicating the forwarding number has been programmed a the message CALLS FORWARDED will appear on screen. To deactivate call forwarding, press the -CFWD soft key.
Call Waiting Answering a Second Incoming Call: While the first call is active and the second call begins ringing, press the HOLD button to put the first caller on-hold. Take the second call by pressing and releasing the flash-hook (or placing the handset in its cradle and picking it up again). Or, press the speaker button is using the speakerphone. To Change the Default Ring Tone: Press the MENU button. Use the down arrow key to scroll down and highlight the Ring Tone menu option. Highlight an extension and press the CHANGE soft key. Use the navigational keys to scroll through the different ring tones. Press PLAY to hear how the ringers sound. Press the SELECT soft key to select the current highlighted ring tone. To View Missed, Received and Placed Calls: Press the MENU button. Select Call History menu option and press the SELECT soft key. Select REDIAL LIST to view all placed, missed, or answered calls. Select ANSWERED CALLS to just view calls that you answered. Select MISSED CALLS to view calls that went unanswered. Using the DISPLAY CONTROL keys, scroll through the calls. You can dial any of the numbers by highlighting, then pressing the DIAL soft key. The call logs will be reset if the phone is rebooted or power cycled. To Transfer a Call to Voicemail: During the active call, press the HOLD button. Dial * 5 5. To transfer caller to your own voicemail, press the # key. To transfer caller to another voicemail box, enter the desired extension then #.

Voice Mail Controls

Menu 1 Save Delete Replay Message / Skip Envelope Fast Forward Rewind Play Message Envelope Call Back Sender Go to Menu 2 Menu 2 Reply Forward Go to Menu 1 Key # 9 Key *

Voice Mail

To Access Your Voice Mail: Press the MESSAGES button. Enter your password. To navigate, follow the menu choices. From Outside the Office: Dial your phone number. When the voice mail system answers, press the * key. Enter your password. To navigate, follow the menu choices.