Sonus Intros New IMS-Ready NBS
By Erik Linask Sonus Networks (news - alert) announced the general availability of its new Network Border Switch (NBS). This new network element has been designed specifically to provide carrier-class IP peering and security capability to both smaller IP-based voice networks and to less densely populated regions of larger IP-based networks. The introduction of the product expands the breadth of Sonus IMS-ready architecture, offering both new and existing customers greater flexibility in designing their networks and offering smaller footprint solutions without sacrificing carrier-class functionality. Unlike traditional peering and security products like Session Border Controllers (SBCs), which some believe may be becoming outdated Sonus NBS incorporates session control, PSTN gateway services, and security into a single carrier-class system. Sonus has designed its IP-based NBS to allow network operators to leverage sophisticated media handling functionality, IP signaling options, network privacy and protection features, and traffic control features the system offers. In addition to bringing an integrated solution to the market, the small form factor of Sonus NBS should draw new customers, as they will be able to enter the market at a lower price point, yet with a solution that can scale seamlessly as needed. Like all Sonus solutions, the NBS is standards-based, leveraging IMS standards, which means existing Sonus customers can easily integrate the new NBS into their existing infrastructures. For new competitive network operators or incumbent network operators looking to scale their networks into new regions, the NBS will facilitate increased operational and CAPEX efficiencies, introduce new revenue generating opportunities through media transcoding, and ensure the signaling and media security functionality required to ensure network integrity. http://www.sonusnet.com
34 INTERNET TELEPHONY September 2006 Subscribe FREE online at http://www.itmag.com

RadiSys to Buy Convedia

By Erik Linask Two companies at the forefront of emerging technologies like IMS will soon be under a single umbrella, as RadiSys Corporation (news - alert) has entered into a definitive agreement to acquire privately held Convedia Corporation. (news - alert) RadiSys has now entered into a definitive agreement to acquire privatelyheld Convedia. The acquisition of Convedia will benefit both companies customers bringing together two sets of complementary technologies under one umbrella with an expanded team with greater scale and breadth to fully support customers driving needs. The combined facilities and staff will instantly expand global reach and the ability to service and support customers. We believe that IMS/VoIP is an important and growing market and that Convedias products and strong customer relationships, together with RadiSys ATCA leadership, creates a broader and more compelling portfolio of solutions for our customers across a larger addressable market, said Scott Grout, RadiSys President and CEO. The addition of Convedia will facilitate RadiSys penetration into the VoIP and IMS infrastructure markets and will aid in fulfilling RadiSys vision of providing turnkey networking platforms. Convedias Media Servers have been deployed at more than 200 customers around the globe, including half of the top 50 global telecommunication service providers. The entire line of Convedia media servers will continue to be developed and enhanced under the RadiSys corporate brand. The combined firms also will leverage Convedias eXMP (eXtended Media Processing) software technology to operate on RadiSys ATCA platforms, which will create even greater opportunities for the combined entity. http://www.radisys.com http://www.convedia.com

66 INTERNET TELEPHONY September 2006

RadiSys_Webinar_v2.qxp

8/28/2006

4:11 PM

Sept. 26, 2006 2:00 pm EST
Curtis Miller Product Marketing Manager, RadiSys
Greg Galitzine Editorial Director, Internet Telephony magazine/ IMS magazine/SIP magazine
IPTV has emerged as the vehicle for service providers to get into the TV distribution game and many of the service providers are looking at architectures and infrastructure to offer these entertainment services based on their IP networks. Distributing video requires much higher bandwidths and higher performance network elements and AdvancedTCA is one of the architecture choices being considered by many manufacturers. The webinar will discuss some of the requirements and implementation approaches in AdvancedTCA architectures by the way of switching capacity, processing and other security functions needed for the next generation B-RAS and Service Edge Routers that are part of the IPTV infrastructure.
This event will be available on demand after September 26, 2006.
http://www.tmcnet.com/Webinar/radisys/
www.itmag.com www.radisys.com
A Special Editorial Series Sponsored By Covad
Innovative Ideas from the VoIP for Small Business Experts

Targeting the S in SMB

Truly small businesses those with fewer than 20 employees have traditionally been given short shrift when it comes to telecommunications. Certainly there is no shortage of VoIP (define - news - alert) options for companies that employ dozens or hundreds of people; premisesbased solutions as well as a variety of hosted VoIP solutions are on the menu for the more medium-sized of the small to medium business (SMB) set. But, what about smaller SMBs? To whom can they turn in order to embrace the features and benefits promised by VoIP? According to Jeff Wilson at InStat, the small end of the SMB market is quite a large group, comprising nearly 11 million firms with fewer than 20 employees doing business in the U.S. Thats a fairly large opportunity for telecommunications serv-
ice providers with the right mix of technology, price, and customer service. Well, Covad is looking toward a brandnew VoIP solution, which targets the underserved market of businesses with between five and twenty employees. These businesses are familiar with VoIP, but, in many cases, they dont have the resources or expertise to manage a complex phone system, and so, they are demanding a simpler product. With the continued expansion of Covads VoIP portfolio, they are offering a full product package for the entire spectrum of the small business market regardless of size and technology needs, said William Stofega, Research Manager, VoIP Services, IDC. Covad aims to offer a new solution that features many of the services available to

70 INTERNET TELEPHONY September 2006 Subscribe FREE online at http://www.itmag.com
data, such as from a unicast to a multicast stream (for some of exponentially. Just consider the effects of the Super Bowl or a the IPTV transport technologies), and provide information current event that captures the attention of an entire nations about where video content is being transmitted. population, and the strain this can cause a network. The signaling-related challenges for the telco surround Therefore, it is essential that service providers fully understand the need of the provider to be able to verify the signals sent how the network infrastructure and especially various over the network in order to ensure the proper operation of switching and routing equipment will perform under a full the service. Such a system must monitor signals for channel service load. If the network infrastructure is not up to snuff, changes or VoD content and verify that the transition then not only will service suffer, but deployment costs will between a unicast and multicast transmission is made. If mushroom as additional equipment must be purchased and such signals are not passed properly, the user either will not installed. see his show or too much network bandwidth will be conMaintaining security while ensuring service quality sumed. The security issues associated with packet telephony netFrom a competitive standpoint, the channel change time works are numerous and can be quite complicated. The must be as quick as it is with todays digital cable service. deployment of an IP-centric network infrastructure for Actual performance, however, will depend on the ability of IPTV and triple play service provision may also require that the telco to effectively develop, manage, and maintain the service providers overhaul their network security measures. network elements for optimal performance during periods Service providers must consider the impact of new security of a large number of concurrent channel requests (such as apparatus on their network and with their new video servicduring the Super Bowl or the final episode of American es. In fact, many security measures can seriously affect the Idol). quality of video traffic by introducing additional jitter and Measuring the quality of the video signal received In other impairments to the network, and in some cases can practical terms, the quality of the video signal delivered to a cause total service failure. Effectively delivering IPTV as an integral part of the subscribers shiny new HDTV is really where the rubber triple play service bundle With IPTV, the centerpiece of meets the road, and will determine whether the user will a telcos triple play strategy, it is important to remember that become a loyal, lifetime customer or bolt to the nearest comthere are other services that make up the triple play bundle, petitor. Indeed, the quality of the video signal received in such as voice, video telephony, and broadband Internet large part determines the overall QoE IPTV customers will access. These services all have to contend for network bandhave. width. Since multiple protocols and QoS processes may run Video quality impairments can be grouped into three major on the same control and QoS planes, services will often categories: interact with each other, oftentimes in unforeseen and unin1. Perceptual These impairments can manifest as block tended ways. Therefore, it is essential that telcos gain actiondistortions, image blurring and jerkiness. able, real-world QoS experience about how the triple play network infrastructure, services, and applications will per2. Spatiotemporal These impairments occur as repeated form as an integrated solution. In this way, service providers frames and energy differences. can ensure that, not only will IPTV service perform opti3. Fidelity These impairments consist of color problems mally under heavy load, but and signal-to-noise issues. that the other services will also As with Voice over IP (VoIP), perform as expected. IT it is vital for a telco to be able to measure the quality of the video Marc is Chief Evangelism Officer of You need to be able to assess the signal and the presence of RCG (Robins Consulting Group), a impairments in order to quality of the subscriber experience leading marketing, communications ensure optimal QoE. The stanand business development consultand not just rely on gathering metrics dards for measuring video qualiing firm dedicated to the IP ty fall into three primary modfrom the network core or edge. Communications industry. For els: Full Reference, Reduced more information, email Reference, and No Reference. marc@robinsconsult.com or visit Ensuring adequate scalability http://www.robinsconsult.com. in the network infrastructure The reality of IP networks is that they are extremely dynamic If you are interested in purchasing reprints of this article (in either print or PDF format), environments, meaning that, as more people come on the net- please visit Reprint Management Services online at http://www.reprintbuyer.com or work to use a variety of applications, service is inevitably contact a representative via e-mail at tmcnet@reprintbuyer.com or by phone at 800affected. As video services, and especially IPTV, are added to 290-5460. the network, the dynamic nature of the network is increased

Tal Givoly is Chief Scientist at Amdocs and Director of IPDR.org. He has extensive experience in networking technologies and software development and has several patents to his credit. He also conceived, defined, and developed the CRANE protocol. Tal is actively involved with the IETF, particularly in the IPFIX working group. For more information about IPDR be sure to visit http://www.ipdr.org.

Continuity Planning 101

A Continuing Educational Series
Disaster & Business Continuity Planning Seminar Thursday, October 12, 2006 1:00 4:00 PM INTERNET TELEPHONY Conference & EXPO San Diego Convention Center, San Diego, CA (http://www.itexpo.com)
The San Diego IT Conference will mark the first Presentations by the panelists addressing just why business anniversary of the Disaster Planning Communications continuity planning is critical and why it has become Forum. Last year in Los Angeles, the first DPCF Press must easier to implement than in previous decades. Conference was held on Wednesday, October 12, followed Creation of real-time (live in front of the audience) contiby a meeting the next day of the companies that would nuity plans based on scenarios submitted by enterprises later comprise the founding members. During the ensuing and resellers. Audience participation is welcome. year, the DPCF evolved into a much larger group of ven A review of corporate governance as required by Sarbanesdors and resellers (see the full list next page) dedicated to Oxley, HIPPA, FISA, OSH Act, and other regulatory educating enterprises on the need and value of business issues. continuity planning. Extended Q&A period plus a freewheeling discussion The DPCF initiative was formally announced in the period for full audience participation. January, 2006 Enterprise View column (http://www.tmcnet.com/340.1) and the first column in the The objective is to encourage companies that need a new or Continuity Planning 101 series appeared in March, 2006 updated business contingency plan to come forward and par(http://www.tmcnet.com/341.1). ticipate in this seminar. Audience participation is not only TMC and the ECA have both worked diligently to launch welcome, but greatly encouraged. The DPCF is also asking this project and both display it prominently on their Web for enterprises and resellers to get involved by submitting a sites (http://www.tmcnet.com/339.1 or Business Continuity Plan Request. The request simply http://www.encomm.org ). As you will note when you visit requires basic information on your operations and just what the TMC site, it references articles, DPCF member compayou want your contingency plans to accomplish. For example, nies, and key reference sites, including FEMA, NOAA, the your goal may simply be to have most of your operations back Red Cross, plus universities and other valuable planning up and running in 72 hours, but immediate failover for your resources. The mandate of the DPCF is to act as a conduit help and support desks. A short summary with enough basic for information between busifacts to define your goals is sufness continuity professionals ficient. Also include your name, and enterprises seeking contincompany name, address, plus gency planning information. As your phone, email and fax conour initiative evolves additional tact information to allow the information will be posted to panelists to contact you with Most business interruptions the site and a separate library any questions and to forward link will be established for planning recommendations. are related to a power failure white papers and case studies Please send the requests to: and last less than 72 hours. being submitted by DPCF maxschroeder@tmcnet.com or member companies. mschroeder@faxcore.com. The seminar in San Diego will Despite the fear that the word be a panel format with rotating disaster brings to mind when panelists over the course of the considering business continuity, three-hour session. most business interruptions are Panelists will include application vendors, resellers specializ- not caused by major disasters. Perhaps the following excerpt ing in business continuity, hosted and managed services from the FEMA Web site will help (as defined in Emergency providers, and end user case studies. The actual panel sessions Management Guide for Business & Industry FEMA 141 will be made up of several elements including: http://www.fema.gov/business/guide/index.shtm)

INTERNET TELEPHONY September 2006 89
Nortel, and Samsung radio access networks. RT: Are you first to market with EV-DO Rev A? It seems like you are ahead of Verizon at this point. TK: We already consider ourselves ahead of Verizon with total pops covered on EVDO Rev 0. Clearly, we are on a warpath to put as many of our cell sites on EV-DO Rev 0 as quickly as we possibly can. EV-DO Rev A, as soon as its available, will start pumping out as well. We actually have EV-DO Rev A products that are in development, so not just the core network, but also some new exciting products that will flow across that network will launch at about the same time. Those will include some of our new IMS applications Its a busy time at Sprint; weve got a lot of huge projects we are working on. RT: I have been a wireless user for years, and I remember when Sprint was one of the first to roll out a reasonably priced wireless network, and then the Verizon people did a good job of quickly getting the 1X network up and then the EV-DO network up. TK: Well, remember too, and weve got many business drivers that are pushing us in some very specific directions. One of them our merger with Nextel and our desire to develop a high-performance push-to-talk capability, which will ride on our EV-DO Rev A network. RT: Where do we stand in terms of the rest of the world in terms of GSM networks? How do you see that shaking out in the future? Are we going to change the networks in this country, or are we just going to get used to using devices that have multiple radios in them? TK: Clearly, Sprint is on a CDMA path, and has been. That is our future architecture. What the European countries are planning to do, Ill leave it to you to ask them.
90 INTERNET TELEPHONY September 2006
But internationally, they are clearly on a GSM path, though theyre also deploying wideband CDMA data networks. We would love to have full interoperability with many of the European carriers. I think one way we will be able to integrate with our partners overseas is IMS. Once you have access using some kind of IP access, you have the ability to interface applications, so the core technology becomes less and less important, as long as you are all talking IP. It doesnt

benefit, because we are derailing innovation in the startup world. If Microsoft had had a three million dollar penalty tax when it was young, would it have grown as fast? Would it have become the giant it has? Of course, for the Microsofts and the Oracles and the Intels of the world, despite being more than three million dollars, these costs are negligible as a percentage of their sales. But to that 100 million dollar company, it is extremely meaningful. When you add the fact if those 100 million dollar companies are not generating income, they are not worth much and become micro caps it is not fun being a micro cap these days. There are not many equity analysts that are going to write about you, and if they are, they are not important and you end up with very little liquidity in your stock. Then you have to sit back and question, what is the benefit of being public here? You say to yourself: I dont have liquidity; I dont really have access to capital; I am not really enjoying this; I am not getting any benefits of being public; yet I have every disadvantage with SOX. Maybe I shouldnt be public. That is why there have been more public to private deals than IPOs in the last couple of years. RT: I didnt realize that the trend was that high. MZ: It is a huge trend; look at all of the private equity funds. Every one of them has raised billions and is raising new billions. Many are flush with cash, but you hear about some really, really big deals out there, where multi-billion dollar companies are being privatized. RT: Is there an arbitrage play there? I suppose that even these private companies are adhering to some of the Sarbanes-Oxley concepts. MZ: We have a big six accounting firm and we run our business according to the gap. We think about stocks, but we dont have a full stock program here. There is no need.
RT: So there is a little bit of an arbitrage play, kind of like VoIP in the beginning, like going private. MZ: You cut out that expense, without a doubt. The other thing is that it is hard for a public company to change. Are you staffed right? Are you working on the right products? Does your product portfolio have the right focus? Should you discontinue some products? When you are in the public eye, those are all things that are really tough to do because you have to be wary of sending the wrong messages. For instance, maybe you dont need 50 people in your business any longer. You dont want to say, I just let go 50 people, because people will think you are not growing any more. So, even making sound business decisions is harder when you are public. Indeed, it is a marvelous time to be private. RT: Have you been following the Vonage stock at all? It has, I think, more ramifications for our business than we would want. MZ: I know today is its first day of trading. I dont have any insights and I dont know the particulars, but it seems like it is Vonages idiosyncrasies versus the industry? There have been many articles about its service, which seems to imply they may have issues. RT: My take is that, because the company doesnt really want to be profitable and cares more about market share, it has immediately alienated the institutional investor, and the volatility that we are going to see in this stock is because they are selling a lot of these shares to their customers they like Vonage, but are not necessarily the right kind of investors. MZ: Vonage (quote - news - alert) will end up with hedge funds and skittish retail investors, without a strong base of institutional longs. But the day is early and the stock market is like Chicago

are highly personalized. If that happens in the next five years, we will be in good shape. That said, will there still be much tedium? Will there still be people at various states of evolution? That is the one point I would want to make, that you cant give up the installed base; you cant ignore it. There will still be people trying to get from where they are to where they want to go at various times. It will almost certainly vary from market to market. Take India, for example, where mobile subscribers have gone from five million to 70 million in five years and are expected to go from 70 million to being the second largest mobile subscriber market in the world in the next five years. I dont think that IMS necessarily plays out there. Basic, super cheap 2G may be the right solution, because, if you are taking people from no communication to communication, or to people who just want to do instant messaging because it is cheaper, because they have low incomes, and the carrier has to make money on sub-ten dollar, maybe even sub-five dollar ARPUs, there may be a different requirement. So, I dont think that, as much as I am encouraged and excited about IMS, that it is necessarily a one size fits all world. There will certainly be different economics that play out, which is why we believe in our product approach. We have products that are pure IP oriented, but we also have a lot of products that can deal with the different migration patterns of different customers and different regions. Sure, I hope we will be there, but I am sure certain places will not for good reasons. RT: I hadnt actually considered the third world market, in terms of IMS. MZ: India really has two worlds. There are 200 million people that are middle class, which is bigger than our middle class, but there are another 800 million people who are poor. If you want to get the handset market to 350 million users, you have to have a product that dips below that middle class market into the poor market, which means you will need very, very cheap handsets. The model there is a little different than were used to. The carrier doesnt
provide a handset for you. Each subscriber must go buy their own, which means manufacturers are coming out with ever cheaper handsets. It is a marketplace that is difficult for Motorola or Nokia or Erickson. Instead, there are homegrown cell phones, because they want to be able to sell these things and make money selling them for $20, because there are 800 million people each making less than $1000 a year. RT: It is a very different market than what we are used to here, right? MZ: I am always amused when I think about places like the Philippines or India, where they actually have very low ARPUs but still make money, whereas here we have carriers with giant ARPUs that are not necessarily making a lot of money. It goes back to my comment about the timing of service rollouts and whether they have been gold plated or not. We have costs that correspond to our ARPU and they, likewise, have a similar scenario. RT: In terms of the service provider world and competition, what do you make of the roles of VoIP providers? MZ: As is traditional with an early market, there are literally thousands of ISPs. Then comes a natural sorting process, where some go under, others consolidate, and, eventually, natural leaders emerge. Not only do you see that in the ISP world, it happened with the mobile market as well. Still, never count out the traditional incumbents. People predict their death far too often. They are smart; they are powerful; they have tremendous cash flow; and they are not going to sit idly by and let things happen to them. This scenario is not unique to the U.S. In Hong Kong, at one point there were six providers; now there are three. Ultimately, you dont need so many types of providers, though VoIP is a little bit different. VoIP promotes somewhat niche oriented providers, so maybe there is room for more providers, but there will probably still be a few giants. RT: The other thing about VoIP is that you dont necessarily need the infraSubscribe FREE online at http://www.itmag.com

Aculab

http://www.aculab.com Aculab (news - alert) offers developers a wide range of enabling technology communications hardware and software for integration into high performance business solutions from contact centers and IVR to media gateways and media servers. Products for use within telco or enterprise solutions include digital network access SIP, H.323 and SS7 as well as media processing resources; speech processing, fax, conferencing and echo cancellation in both IP and PSTN environments. Support is available to help developers through each stage of their products lifecycle. Aculabs portfolio ensures solution providers have the mix of capabilities required to meet
98 INTERNET TELEPHONY September 2006
the ever changing needs of the communications market. Aculabs portfolio includes; Prosody (certified for use with the Asterisk open source IP PBX Business Edition), Prosody S, a software only host media processing product and Prosody X, a highly configurable IP-based card that combines support for rich media processing resources, IP telephony and optional E1/T1 digital network access functions.
http://www.avaya.com Avaya (quote - news - alert) is a global communication systems, applications, and services provider, which designs, builds, deploys, and manages networks for enterprises. Driving the convergence of voice and data communications with business applications, Avaya helps customers leverage existing and new networks to create value and enhance business performance. The Avaya DeveloperConnection program offers access to a comprehensive set of innovative support and marketing programs that help create a new generation of innovative communication solutions. Benefits of

AudioCodes

http://www.audiocodes.com AudioCodes (news - alert) enables the new voice infrastructure by providing reliable and cost effective Voice over Packet technology and voice network products to OEMs, network
Registered Membership include: access to Avaya APIs and SDKs; use of the Avaya DevConnect logo; discounted purchase prices on Avaya products and platforms used for development; enhanced developer education and support. In addition, Registered Members can apply for Enhanced Membership, which involves a greater commitment between you and Avaya in the areas of support, testing, compliance, promotion and sales.
Data Connection Ltd. (DCL)
http://www.dataconnection.com Data Connection Limited (DCL), (news - alert) along with its MetaSwitch division, provides telephony and communications technology to OEMs, service providers, and entereprises, with a focus on software and hardware products that span traditional and next generation networks, including the move towards IMS. With over 20 years of experience, Data Connection is a one-stop shop for high quality network protocol software, giving OEMs the solutions they need to get to market quickly, cost-effectively, and with the features they need for next generation network devices and servers. Data Connection and its MetaSwitch division deliver next-gen switching and telephony services service providers worldwide, with products designed for TDM, VoIP, and IMS networks, including a class 4/5 softswitch, a complete voicemail/unified messaging solution, an audio, video and data conferencing solution, a highly scaleable LDAP directory and a unified communications platform.

INTERNET TELEPHONY September 2006 99

Eicon Networks

http://www.eicon.com Eicon Networks (news - alert) provides media processing hardware and software that enable developers and system integrators to deliver applications for voice, speech, conferencing, and IP based solutions. Eicons Diva Server products share a powerful common architecture, along with development tools and world-class market leading support. Eicon focuses on key markets, developing products representing high quality and function with simplicity and

LignUp Corp.

http://www.lignup.com LignUp Corporation (news - alert) delivers a converged IP communications platform deployed with hosted telephony, voice mail, unified messaging, auto attendant, and other Web applications. The 100% software, native-SIP platform is powered by LignUp Call Control XML (CCTRL) and LignUp Media Control XML (MCTRL) and enables solution integrators and service providers to quickly and easily create unique, high margin VoIP applications and services. LignUp makes it easy for any organization to quickly realize advantages from synchronized Web, video, voice, and data applications and services on top of a powerful, Web services-based VoIP communication platform. The LignUp Communication Platform enables Web developers to build presence-aware voice and voice-enabled applications for enterprises, next generation service providers, traditional ISVs, on-demand software service providers, and online portals based on call control and media control, robust API languages CCTRL and MCTRL, telephony applications (IP PBX, voicemail/IVR, unified messaging), and additional API layers Web services and VoIPlets.
is a powerful tool enabling rapid development of functional and load tests for modern communications networks. Linkbits software simulates, analyzes and troubleshoots a variety of PSTN, mobile, VoIP, and IMS protocols and network elements. It allows customers to rapidly develop, verify, and deploy multimedia applications across diverse networks and platforms. Linkbits intuitive, Microsoft Windows based GUI provides users with full control of test setup and execution.

NetModule

This intelligent network edge enables service providers to offer traditional voice services along with new multimedia services such as mobile interactive gaming and video sharing. Service providers can fast-track these offerings by flexibly and securely interconnecting with application service providers (ASPs) at VoIP and IMS peering points and leveraging the outsourcing capabilities of the ASP. Intelligent IP interconnects are creating a new networking economy where service providers, each having a specialty, are interconnecting their offerings to provide their customers a wider variety of IPbased services. We are witnessing tremendous service provider investments in IP, IMS, and wireless networks; however, many organizations do not have the economic backing to execute a go it alone approach. Intelligent interconnects enable different types of providers to interact and cooperate for expanded service offerings, greater service reach, and more flexible service delivery. The use of intelligent interconnections enables service providers to extract value from the promise of IMS and the converged IP network. This new networking model creates a new and innovative environment that is a win/win for both users and service providers. IT
Dan Dearing is vice president of marketing for NexTone Communications. (news alert) For more information, please visit the company online at http://www.nextone.com.

Web Summit Adf-Rick.qxp

2:13 PM
TMCnets 2006 Web Summit Series.
TMCnet and J Arnold Associates combine forces to present the 2006 Web Summit Series. Each TMC Web Summit will focus on thought leadership from the industry's leading companies, as well as the host, Jon Arnold, one of the IP sector's most highly-regarded analysts. In addition to speakers providing their individual perspectives, Arnold will engage participants in a roundtable discussion to explore issues in greater depth, following which, the panel fields questions from the audience. Highly interactive and informative, each event of this TMC Web Summit series should be marked on your calendar.
2006 TMCnet Multi - Sponsored Web Summit Topics
VoIP Peering - July 27 *Archived www.tmcnet.com/web-summit Mobile VoIP, The Road to FMC September
TMC's Mobility VoIP Web Summit will provide a comprehensive overview of this space, and what it takes for operators to transfer, support and bill voice traffic as it traverses various types of mobile networks. As the mobile market continues to grow and evolve beyond voice-only communications, the infrastructure must be in place to support all these scenarios. This Web Summit will be the ideal destination to learn about who is leading the way and how mobile operators will get there. IP Multimedia Subsystem solutions are taking the service provider world by storm. But how will IMS work in the real world and what is the best way to deploy , test and generate revenue from this exciting new technology? This Web Summit will discuss the ins and outs of IMS so you can quickly and intelligently deploy IP Multimedia Subsystem solutions in your network.

Deploying IPTV - August 29 *Archived
Service providers are looking to IPTV to retain their subscribers, generate new revenues, and strengthen their bundle. For IPTV to become a competitive differentiator for carriers, a number pieces need to be in place, not only to provide the service, but to seamlessly integrate it with voice and data offerings. TMC's IPTV Web Summit presents a critical look at the ecosystem that supports IPTV and how these vendors provide the tools that enable carriers to re-think what television is all about.

Open Source - October

The Open Source software movement has unleashed exciting innovation that is helping enterprises operate more efficiently and costeffectively. This space is evolving rapidly, and TMC's Open Source Web Summit will be an invaluable opportunity to learn about the most successful applications as well as the emerging projects coming from this community.
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Receive qualified, targeted leads. You get complete contact information for all registrants - including those unable to attend the live session. Additional Web advertising exposureYour Web Summit is promoted constantly on TMCnet, the worlds busiest IP communications & technology Web site, reaching over 1 million unique visitors every month. TMCnet Web Summits are available for on-demand viewing, so busy professionals can access the information they need anytime. You receive complete contact information for any prospect accessing your archived Web Summit. A turn-key eventlet the professionals at TMC take care of all the logistics, including registration, marketing, advertising, technology, and post-event information. Increase Brand Awarenessharness the power of TMC, TMCnet, and our four publications, INTERNET TELEPHONY, SIP Magazine, IMS Magazine and Customer Interaction Solutions to build your reputation as a leader in your market.
Contact Rick Bisesto Now for Sponsorship and Participation Details. (203) 852-6800, ext. 211 e-Mail: rbisesto@tmcnet.com

Reminder Calls

You can tie a piece of string around your finger. Or you can set your oven timer. Or you can even set the alarm on your mobile phone. And while these things may remind you on queue that youre supposed to remember something, none will tell you what youre
supposed to remember. Not so with a VoIP reminder call. A VoIP phone can be programmed to deliver a reminder call with a prerecorded message. So when your call comes in at 4:30 p.m., you wont ask yourself, What did I need to remember? Your VoIP line will tell you.
Next Generation Call Forwarding
Even a traditional landline allows for call forwarding the ability to send
your calls to another number when youre away from the house. VoIP takes it to the next level. A VoIP line can forward calls to multiple numbers. Expecting an important call but you cant be at the house? Engage your VoIP line, and it will send all incoming calls to a sequence of numbers you program. So even if youre not at home and not at your office desk and your mobile phone is out of batteries, the call will find its way to your wifes mobile phone.

Emergency Link

Imagine your child trying to reach you during an emergency. She tries you at home, gets the answering machine, and then hangs up. Next she tries your mobile phone. No luck. She dials you at work. Or maybe not, because she hasnt yet memorized all of those numbers. VoIP can streamline this process and bring an extra bit of security to the household. A VoIP emergency link system, using VoIPs advanced call forwarding functionINTERNET TELEPHONY September 2006 149
ality, allows a caller to activate an emergency routing sequence separate from your standard call forwarding numbers. If an urgent call reaches your voicemail, the caller can enter a command to start forwarding their call to your list of emergency contacts. With VoIP, your child need remember only one number, and the phone system will track you down.

Call Log

VoIP lines can keep records of all your incoming and outgoing calls for months and make those records available to the user online. This has more practical applications than you might think. Obviously, if you forget or lose a phone number, the call log provides easy access to all the numbers calling your VoIP line.
But imagine a lawyer or freelance writer trying to keep accurate billing records. If youre trying to keep excellent billable hours, a log of whos called can be quite helpful. Also, less importantly, remember that argument in which your spouse claimed that you never called or that you called after the fact? With a VoIP call log, such critical questions of fact become easily verifiable.

Is Security a Concern?

One of the issues brought up by those who wish to limit the growth of both WiFi and VoIP technologies is that of security. They are concerned that sensitive information will be revealed during a VoIP conversation as

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INTERNET TELEPHONY September 2006 165
David Montanaro CEO USA Datanet
In the CEO Spotlight section in Internet Telephony, we recognize the outstanding work performed by exemplary companies. Each month we bring you the opinions of the heads of companies leading the Internet telephony industry now and helping to shape the future of the industry. This month, we spoke with David Montanaro, CEO of USA Datanet. (news - alert)
GG: What is USA Datanets mission? DM: USA Datanet is a leading provider of IP-enabled voice, Internet access, and enhanced communications services for consumer, carrier, and commercial customers. As a pioneer in VoIP (define news - alert) technology, our mission is to combine the benefits of cutting edge IP technology with proven excellence in customer service, to create compelling value propositions for our customers. We will continue to maintain this model as we look forward to leveraging our expertise during the growth phase of VoIP product and service opportunities that are presenting themselves in todays communications market. GG: What is your vision for USA Datanet, and how is the company positioned in the next-generation telecom market? DM: From its inception, USA Datanets long-term strategy has been based on developing an innovative SIP software-based VoIP network, which we believed would alter the playing field in telecommunications and create a significant revenue opportunity for emerging IP-enabled service providers. Clearly, this early adopter status of SIP-based technology has positioned our network to provide a variety of
166 INTERNET TELEPHONY September 2006
communications services to all market segments. It is in the carrier and commercial markets, however, that we see the greatest opportunity for growth, as companies are now realizing the unique advantages VoIP can provide. As this trend toward carrier and commercial IP-enabled services continues, it allows us to fully utilize our existing network and our SIP expertise to provide the solutions that our customers need. Industry research and our experience both point toward increasing adoption of VoIP solutions in the SMB market, and we believe the SMB market for VoIP will soon be entering a mass market growth phase. USA Datanet is uniquely positioned to take advantage of this growth phase. Its exciting to be in the right place at the right time; it is what USA Datanet has planned for, and where we find ourselves today. GG: Now that it appears that growth and opportunity are the trends in the VoIP industry, what possible hurdles do you see that might upset this momentum? DM: Obtaining affordable, quality lastmile access in Tier 1 cities is fairly commonplace today, but this is not always the case in Tier 2 or rural communities, and could be an inhibitor to the pace of

Using your Bluetooth headset with the Logitech wireless hub

2005 Logitech, Inc.

Contents
Before you start 3 Connecting your Logitech headset 3 Making sure that your device is connected 5 Communicate without wires 6 Voice chatting with your instant messenger 6 Troubleshooting 10
This manual is published by Logitech. Logitech assumes no responsibility for any errors that may appear in this manual. Information contained herein is subject to change without notice. 2005 Logitech. All rights reserved. Logitech, the Logitech logo, and other Logitech marks are owned by Logitech and may be registered. All other trademarks are the property of their respective owners. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Logitech is under license. Other trademarks and trade names are those of their respective owners. Microsoft, MSN, ActiveSync, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Screenshots reprinted by permission from Microsoft Corporation.

Before you start

Before you use your Bluetooth headset with your wireless hub, confirm that: You have installed your Logitech product, the SetPoint software, and Easy Synchronization. As part of the SetPoint installation the WIDCOMM Bluetooth software (stack) is installed. Most versions of the WIDCOMM Bluetooth stack are supported; details of compatible versions are listed in the installation guide, provided at www.logitech.com/bluetooth/installation. This guide assumes that you are using the WIDCOMM Bluetooth software (stack) rather than a different manufacturers stack; if you prefer to use a different stack refer to the manufacturers help system for instructions. You are using the Bluetooth wireless hub supplied with your Logitech product or you have an equivalent configuration see www.logitech.com/bluetooth/installation for details. You have charged your headset, so it is ready for use.
This guide contains all the information you need to connect and start using your Bluetooth headset. If you need further information, additional sources are available: www.logitech.com/bluetooth provides general information about the Bluetooth technology. www.logitech.com/bluetooth/installation explains how to install Logitech devices and software. www.logitech.com/bluetooth/howto provides a product compatibility matrix which lists the products that have been tested and approved for use with the Logitech wireless hub.
Connecting your Logitech headset
This section describes how to connect using the WIDCOMM Bluetooth stack. However, if you are using Microsoft Windows XP Service Pack 2 and prefer to use its built-in Microsoft stack, refer to the Windows Help and Support Center for connection instructions. To connect your Logitech headset and computer: 1 Place your headset in discoverable mode. To do so, with the Logitech headset turned off, press and hold the button on the side of your headset for up to 10 seconds until its indicator light first flashes blue three times, and then fast blue and red. Please note: If the indicator light flashes red three times and then stops flashing, this means that the headset was turned on when you began, and you have now turned it off. Release the button and start again. For the Motorola Bluetooth Headset, with the headsets boom open, press and hold the multifunction button for three seconds. For other headsets, press and hold the button for several seconds. Refer to your headsets user guide for full details.
Start the Bluetooth Setup Wizard in one of three ways: -or -or Select Add a Bluetooth Device from the Bluetooth Tasks panel in the My Bluetooth Places screen in your Windows Explorer (available in Windows XP only). Right-click the Bluetooth icon, , in the Windows taskbar and select Add a Bluetooth Device from the menu displayed. Press the Connect button on your Bluetooth wireless hub.
The first screen of the wizard is displayed. 3 Search for devices by clicking Next >. The wizard then searches for Bluetooth devices within range, and displays those it finds:
The devices found are listed.
If a large number of devices are found, make a selection here to display just those you are interested in.
You can click here to search again if your headset is not found.
Your headset may not be found the first time you carry out a search. Click Search Again to repeat the search. Select your Bluetooth headset by highlighting it and clicking Next >. You have now discovered your Bluetooth headset! It remains discoverable for two minutes. Pair your headset and computer. To do this, enter the Passkey 0000 and click Pair Now. (A Passkey is also known as a PIN Code.) For most Sony Ericsson Bluetooth Headsets, Motorola Bluetooth Headsets, and Siemens Bluetooth Headsets, the Passkey is also 0000. For the Nokia HDW-2 Bluetooth Headset, the Passkey is specific to that headset refer to your headsets user guide. The Nokia HDW-2 Bluetooth Headset can be paired with more than one device, though there are some restrictions. Refer to your headsets user guide for full details.

When your Bluetooth headset and computer have been successfully paired, the Bluetooth Service Selection dialog is displayed listing the services available to use. Please note: Some headsets are identified as Handsfree. If you get an error message indicating that your headset hasnt paired, this may be for a variety of reasons: - your headset may have come out of discoverable mode, - it may be out of range, - it may already have been paired with another computer in range. For suggestions about the actions you can take, see Troubleshooting, page 10. 6 Select the Headset service by checking the box next to it. In the dialog displayed, leave the settings unchanged and click OK. You return to the Bluetooth Service Selection dialog. If no service appears, then restart the connection process from step 1. If you do not see any service available, this means that your headset does not provide a service supported by your Bluetooth stack. Click Finish. Connect to your headset by right-clicking on the device icon and selecting Connect Headset. The device icon changes to show that the headset is now connected. Then, press the button on the side of the headset when it beeps/rings. Please note: For other headsets, refer to your headsets user guide for full details. It is important that you disconnect your Logitech headset when you have finished using it, to avoid conflict with other Bluetooth devices.
Making sure that your device is connected
A device icon for your Bluetooth headset is shown in your Bluetooth Neighborhood. To see this: Double-click the Bluetooth icon, Places window is displayed. , in the Windows taskbar. The Explore My Bluetooth
Select View devices in range. A list of Bluetooth devices within range of your computer is displayed, including your Bluetooth headset.
The icon for your Bluetooth headset indicates whether it is paired or connected:

Not paired or connected

Paired but not connected

Paired and connected

At this stage, the icon of your device should indicated your device is Paired but nor connected. If you have followed the steps in the previous section but your Bluetooth headset is still not connected, see Troubleshooting, page 10, for suggestions of the actions you should take.
Communicate without wires
Any program you use to listen to news or music will work with your Logitech headset, including MusicMatch, Windows Media Player and Microsoft Internet Explorer. To listen to streaming news and music: 1 Make sure your headset is connected, and that you have switched your computers sound to the headset, by pressing the connect button of your headset. See Connecting your Logitech headset beginning on page 3 for details. Launch the program you want to use. Find the music or station you want to listen to and click the Play button if necessary.

If you cant hear sound, try pressing the button on the side of your headset. If you still cant hear anything see Troubleshooting, page 10, for suggestions of the actions you should take.
Voice chatting with your instant messenger
You can use your Logitech headset with most of the popular instant messaging programs, including MSN Messenger (see page 7), Yahoo! Messenger (see page 8), AOL Instant Messenger (see page 9), and Skype (see page 9). Want the latest programs? Go to http://messenger.msn.com for MSN Messenger. Go to http://messenger.yahoo.com for Yahoo! Messenger. Go to http://www.aim.com for AOL Instant Messenger. Go to http://www.skype.com for Skype. For other headsets, refer to your headsets user guide for full details.
To voice chat using MSN Messenger:
1 Connect your headset, and switch your computers sound to the headset by pressing the headset button. See Connecting your Logitech headset beginning on page 3 for details. For other headsets, refer to your headsets user guide for full details. Launch MSN Messenger and Sign In. Run the MSN Messenger Audio Tuning Wizard to make sure your Logitech headset is working optimally with MSN Messenger. Start the wizard by selecting Audio Tuning Wizard from the Tools menu, and follow the instructions on screen. Please note the following when running the wizard: When asked to select the Microphone and Speakers you want to use, make sure they are set to Bluetooth Audio. If they are not, select this option from the relevant drop-down lists. When testing the speakers, if you cant hear the drum beat, this may be because your headset has gone into sleep mode. Try pressing the button on the side of your headset once.
Select the contact you want to chat with from the list available. The easiest way to do this is to double-click their name in the Online list, and then click Start talking in the side bar of the Conversation window. You can also select a contact to chat to by: Right-clicking on their name in the Online list and selecting Start a Voice Conversation. Highlighting their name in the Online list and selecting Start a Voice Conversation from the Actions drop-down menu.
A message is sent to your contact inviting them to chat to you. Sit back and wait for their reply! If you cant hear your contact speak or if they cant hear you, see Troubleshooting, page 10, for suggestions of the actions you should take.

To voice chat using Yahoo! Messenger:
1 Connect your headset, and switch your computers sound to the headset by pressing the headset button. See Connecting your Logitech headset beginning on page 3 for details. For other headsets, refer to your headsets user guide for full details. Launch Yahoo! Messenger and Login. Run the Yahoo! Messenger Audio Setup Wizard to make sure your Logitech headset is working optimally with Yahoo! Messenger. Start the wizard by selecting Audio Setup Wizard from the Help menu, and follow the instructions on screen. Select the contact you want to chat with from the list available to you. The easiest way to do this is to double-click their name in the appropriate group and click Voice in the toolbar of the Instant Message window. You can also select a contact or several contacts for a conference call by: Highlighting their name in the appropriate group and selecting Invite to Conference from the Tools drop-down menu. Right-clicking on their name in the appropriate group and selecting Invite to Conference.
The Invite Friends to Conference dialog is displayed, for you to confirm the contacts you want to chat with before clicking on Invite. A message is sent to the person you have selected inviting them to chat to you. When they accept your invitation, relax and discuss whatevers on your mind! If you cant hear your contact speak or they cant hear you, see Troubleshooting, page 10, for suggestions of the actions you should take. Tips for chatting with Yahoo! Messenger: Before you start chatting, check the Hands Free box in the Voice Conference window to indicate that you are using a headset. If you do not do this you have to use your mouse to hold down the Talk button when chatting. Refer to the Help for Yahoo! Messenger for more information. If you or your contact receive a message saying that you are not authorized to join a conference, this may be because Yahoo! Messenger has timed out. To be able to join the conference click OK to close the message, then click Voice Off followed by Voice in the Voice Conference window.
To voice chat using AOL Instant Messenger:
1 Connect your headset, and switch your computers sound to the headset by pressing the headset button. See Connecting your Logitech headset beginning on page 3 for details. For other headsets, refer to your headsets user guide for full details. Launch AOL Instant Messenger and Sign In. Select the contact you want to chat with by right-clicking on their name in the Online list and selecting Connect to Talk. You can also select a contact by highlighting their name and selecting Connect to Talk from the People drop-down menu. A dialog is displayed asking you to confirm that you want to connect. 4 Click Connect. The Connecting to window is displayed. You can now begin your conversation. If you cant hear your contact speak or they cant hear you, see Troubleshooting, page 10, for suggestions of the actions you should take.

To voice chat using Skype:
1 Connect your headset, and switch your computers sound to the headset by pressing the headset button. See Connecting your Logitech headset beginning on page 3 for details. For other headsets, refer to your headsets user guide for full details. Launch Skype and Log In. Select the contact you want to chat with by right-clicking on their name in the Skype Contacts list and selecting Call This Contact. You can also select a contact by highlighting their name and clicking The contact is called. You can now begin your conversation. If you cant hear your contact speak or they cant hear you, see Troubleshooting, page 10, for suggestions of the actions you should take.

Troubleshooting

If you are experiencing difficulties connecting or using your Logitech headset, check whether your problem is listed below. If it is, try the suggestions made to resolve the problem.
I cant pair my headset with my computer
There are various reasons why your Logitech headset and computer may not pair, for example: Your headset may have come out of discoverable mode. Your headset may be out of range. Your headset may not be fully charged.
Check that your headset is charged and not paired with another device, and try the pairing procedure again.
My headset is paired but I cant connect
The reasons why you can't connect your headset are similar the reasons listed above. Check that your headset is on and in the range of your wireless hub (less then 10 meters). Then, try the pairing procedure again.
My headset is paired and connected, but I cant hear sound
If you cant hear sound, try the following: Adjust the volume on your headset. Note that you may not be able to adjust the volume from your computer. Press the button on the side of your Logitech headset. For other headsets, refer to your headsets user guide for full details. Check that the Windows sound and audio properties have switched to Bluetooth audio. (This should happen automatically when you connect your headset to your computer.) To do this, follow these steps: At the Windows Control Panel, select Sounds and Audio Devices. Go to the Audio tab and check that Bluetooth Audio is selected in both the Sound playback and Sound recording drop-down lists. (Windows XP only.) Go to the Voice tab and check that Bluetooth Audio is selected in both the Voice playback and Voice recording drop-down lists. Click OK to save any changes made and close the dialog.

Exit and restart the program you are using to play sound. Check that the volume for your computer is not set to Zero or Mute.
Turn the headset off and back on. To do this: 3 Turn the headset off by pressing and holding the button on the side of the headset for up to 10 seconds until its indicator light flashes red. Turn it back on by pressing and holding the button on the side of your headset for up to 10 seconds until its indicator light first flashes blue, and then flashes red and blue. Repeat the connection procedure for your Logitech headset.
Make sure your headset is fully charged.
My headset is connected but I cant chat using an instant messenger
If you cant chat using an instant messenger, try the following: Carry out the suggestions in the previous section for My headset is paired and connected, but I cant hear sound. To stop and start the instant messenger, you must select Exit and then restart the program. Signing out and back in does not stop and start the program properly. If you are using MSN Messenger, try running the Audio Tuning Wizard again. See page 7 step 3 for details. If you are using Yahoo! Messenger, try running the Audio Setup Wizard again. See page 8 step 3 for details. If you are using Yahoo! Messenger and you receive a message saying that you are not authorized to join a conference, this may be because Yahoo! Messenger has timed out. To be able to join the conference click OK to close the message, then click Voice Off followed by Voice in the Voice Conference window. If you are using Skype, try checking and editing the Sound Devices settings by selecting Options from the Tools menu and clicking Sound Devices in the left-hand list of options. Try changing the drop down lists to Bluetooth Audio. If this doesnt work, click the help link Learn more how to set up your audio settings.
I have disconnected my headset and now my speakers dont work
This may be because the Windows sound and audio properties have not switched back from Bluetooth audio to your sound card. (This should happen automatically when you disconnect or unpair your headset.) To check this, follow these steps: At the Windows Control Panel, select Sounds and Audio Devices. Go to the Audio tab and check that your sound card is selected in both the Sound playback and Sound recording panels. If it is not, select your sound card in both lists. (Windows XP only.) Go to the Voice tab and check that your sound card is selected in both the Voice playback and Voice recording panels. If it isnt, select your sound card in both places. Click OK to save any changes made and close the dialog.

I have disconnected my Logitech headset from the Bluetooth wireless hub and now my mobile phone cant see it
Early releases of the Logitech headset do not support multiple pairing. This means that if you pair your headset with a new Bluetooth device (such as your computer), your previous pairing (such as that with your mobile phone), is lost. The solution is to pair your Logitech headset with your mobile phone again.