Adobe solutions for eLearning
Adobe solutions for eLearning help organizations increase knowledge and improve skills by connecting people, ideas, and information in online courses with engaging interactive content. eLearning can include formal online courses and simulations as well as informal and workflow learning using web conferencing, mobile performance support tools, digital learning games, publications, and podcasts. Adobe knows that the eLearning ecosystem in most enterprises touches many parts of the organization. Our solutions are developed knowing that eLearning professionals work in training departments, product development, sales and marketing departments, and customer education programs. Q. What products does Adobe offer in its solutions for eLearning? A. According to a recent survey by the eLearning Guild, five of the top seven tools currently used by eLearning professionals come from Adobe. These include Macromedia Authorware , Breeze Captivate Dreamweaver, and Flash software. As eLearning continues to shift from , , a static Web 1.0 style publishing paradigm toward a Web 2.0 style connected ecosystem, additional Adobe products such as Adobe Acrobat Adobe Flex and Adobe Photoshop , , Elements, as well as Macromedia Contribute Director and Flash Lite software will enable , , learners to engage with ideas and information, anytime, anywhere, and on virtually any device. Q. How are Adobe solutions being used to create engaging eLearning experiences? A. Learning professionals use Adobe solutions to develop and deliver a wide variety of learning, training, and performance support applications, including demonstrations and simulations; distance learning courses; executive education programs; seminars and e-seminars; coaching, mentoring, and advising; and shared group learning, such as project reviews and committee meetings. Adobe solutions for eLearning focus on improving both individual achievement and enterprise results in diverse fields such as new employee orientation, compliance training, customer education, channel education, performance support for mobile workers and field-based personnel, and decision support for first responders and emergency medical service providers.
Q. What are Adobes plans for future eLearning products? A. The distinction between eLearning and traditional learning is blurring as technology continues to pervade all facets of contemporary life. Adobe will continue to develop and deliver products such as Acrobat, Breeze, and Captivate for rapidly creating rich, engaging online courseware. Adobes traditional eLearning content creation solutions include Flash, Dreamweaver, and Authorware. In the future, content-producing tools such as Photoshop Elements, Adobe Premiere Elements, Contribute, Flash Lite, and Director will help extend
content creation capabilities, including blogging, podcasting, rich web video and mobile content for handhelds and mobile telephones, and digital learning games. Q. What are Adobes plans for Macromedia Captivate software? A. Adobe will continue to support and develop Captivate as the leading tool for creating interactive simulations and software demonstrations for training professionals. In addition to providing exciting new features, the next version will be rebranded as Adobe Captivate 2. Q. What new features will be added to the upcoming version of Captivate? A. Adobe has not yet announced a feature list for Adobe Captivate 2 software. However, the revolutionary branching view was demonstrated during the Sneak Peek session at the 2005 MAX conference. This new view enables anyone to easily develop complex branched training scenarios with no programming or scripting skills. Q. When will Adobe Captivate 2 software be released? A. Adobe Captivate 2 is currently in development, and the prerelease program is under way. A release date for the next version has not yet been announced. Q. Can I participate in the Captivate prerelease program? A. All testers for the prerelease program have been selected, and the program is full. Q. If I own a previous version of Captivate software, can I upgrade to Adobe Captivate 2 when it is released? A. You will be eligible to upgrade if you own Macromedia Captivate or RoboDemo 5. The upgrade price will be US$299, and the product will be available via resellers as well as online through the Adobe Store. Until the release of Adobe Captivate 2, you can still upgrade to the current available version, Macromedia Captivate, from RoboDemo 4 and 5. Q. How do I get technical support for Macromedia Captivate? A. Adobe provides a range of free and fee-based technical support services. Details can be found at www.adobe.com/support/programs. Q. How do I request a new feature for future releases of Captivate software? A. You can submit new feature requests at www.adobe.com/cfusion/mmform/ index.cfm?name=wishform. Requests will be considered for versions after Adobe Captivate 2. Q. What is Adobes strategy for Macromedia Authorware software? A. Adobe is committed to supporting Authorware customers and to providing the leading visual authoring tool for easily creating rich-media eLearning applications for delivery on corporate networks, CD/DVD, and the web, with no programming required. Authorware continues to play an important role in Adobes eLearning product and vertical solution strategies. Q. What new features will be added to the next version of Authorware software? A. Adobe has not yet announced a feature list for the next version. However, Adobe will gather input from the Authorware user community as we continue to explore opportunities for the next version. Q. When will a new version of Authorware be released? A. A release date has not yet been announced, but Adobe currently expects there will be a release in the second half of 2007. Q. Can I participate in the Authorware prerelease program? A. Adobe will actively engage the Authorware user community as we continue development.

Q. How do I get technical support for Macromedia Authorware software? A. Adobe provides a range of free and fee-based technical support services. Details can be found at www.adobe.com/support/programs. Q. How do I request a new feature for future releases? A. You can submit new feature requests at www.adobe.com/cfusion/mmform/ index.cfm?name=wishform.

Better by Adobe.

Adobe Systems Incorporated 345 Park Avenue San Jose, CA 95110-2704 USA www.adobe.com
Adobe, the Adobe logo, Acrobat, Adobe Premiere, Authorware, Breeze, Captivate, Contribute, Director, Dreamweaver, Flash, Flash Lite, Flex, Macromedia, Photoshop, and Better by Adobe are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners. 2006 Adobe Systems Incorporated. All rights reserved. Printed in the USA.

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Adobe solutions for technical communications
Adobe solutions for technical communications help customers create, maintain, and publish technical informationa core function in many businesses, particularly in manufacturing, where the information that accompanies a product helps ensure its correct installation, operation, and maintenance. Q: For what applications do businesses use Adobe solutions for technical communications? A: Adobe technical communications solutions help businesses publish documents such as installation and reference guides, regulatory notices, user manuals, maintenance information, and support documentation. They also are used to produce other types of technical information, such as embedded user assistance or Help content embedded in software; electronic, hyperlinked knowledge bases; and interactive content, such as self-paced training systems, simulations, and demonstrations. Q: What products does Adobe offer in its solutions for technical communications? A: Many Adobe products and technologies are used by technical communicators. Four are particularly useful for technical communicators. Adobe FrameMaker software is the market leader for the creation of technical documents, XML authoring and publishing, and multichannel publishing (publishing from a single source to print, PDF, HTML, XML, and more). Macromedia RoboHelp software is the market leader in the creation, management, and delivery of embedded user assistance (such as online and in-application Help systems) and knowledge bases. Macromedia Captivate software is the market leader in the creation of training, simulations, and demonstrations created using Macromedia Flash technology. Adobe Acrobat 3D software is a market leader in the creation of fully interactive PDF documents using 3D CAD models and 2D representations for a richer, more engaging user experience. Q: How do technical communicators use the Adobe Engagement Platform? A: The Adobe Engagement Platform, consisting of PDF, Flash, and HTML, is a core format for delivering technical information in both print and electronic form. PDF is used extensively in the print production workflow and is the most common format for the electronic delivery of technical documents created with Adobe FrameMaker software. Captivate software uses Flash to generate interactive training systems, simulations, and demonstrations; and RoboHelp software supports Flash output. RoboHelp is designed around the HTML format and is commonly used to deliver Help and knowledge bases in HTML.
Q: What are Adobes plans for future products for technical communications? A: New versions of FrameMaker, Acrobat, RoboHelp, and Captivate are currently in development and will be released over the next 12 months. Q: How do technical communicators use Acrobat 3D software? A: Acrobat 3D enables technical communicators to include live 3D models in PDF documents, providing a richer experience for end users. Acrobat 3D also includes tools for technical communicators to manipulate 3D models and to produce 2D representations directly. Q: What are Adobe's plans for the future of RoboHelp software? A: RoboHelp is a market-leading product with a loyal and substantial user base. Adobe will continue to invest in the product and develop new releases targeting current and future developments in online Help and knowledge base systems. Future versions of RoboHelp will be branded as Adobe RoboHelp. RoboHelp is the perfect complement to Adobes portfolio of solutions for technical communications and eLearning. The combination of RoboHelp, FrameMaker, Captivate, Acrobat 3D, Macromedia Authorware, and Macromedia Breeze software provides a complete solution for technical communicators. Q: When is the next version of RoboHelp expected to be released? A: Adobe has not published an official time frame for the next release of RoboHelp and generally does not disclose details of new releases more than 30 days before a product is expected to ship. However, Adobe currently plans the next major release of RoboHelp for the first half of 2007. Q: What features will be included in the next version of RoboHelp software? A: Adobe has not announced the feature list for the next version of RoboHelp. Adobe intends to build on existing product strengths and respond to customer requirements and trends in technical communications. Q: How do I participate in shaping the next RoboHelp release? A: Adobe will draw input from its customers in a number of ways. A customer advisory panel is being set up to provide direct input. Adobe also monitors user forums and support logs. Events and shows present great opportunities for customers to meet with Adobe staff and discuss their requirements. Customers can also submit new feature requests using the form located at www.macromedia.com/cfusion/mmform/index.cfm?name=wishform. Q: How do I report a bug or get support for RoboHelp? A: Details on the support available for RoboHelp can be found at www.macromedia.com/ support/robohelp. A self-help knowledge base is provided free of charge. Customers can also get direct phone support, although this may involve a small fee on either a per-instance basis or as part of a support plan. User-to-user support is available through a number of forums. Customers can also report bugs using the form located at www.macromedia.com/cfusion/ mmform/index.cfm?name=wishform. Q: How do I find out if the next RoboHelp release will fix a bug Im experiencing? A: Adobe typically does not disclose details of individual bugs being fixed in a release until that release ships. However, Adobe does monitor support logs and user forums to track which bugs are most common and should receive the highest priority for fixing. Q: As a current RoboHelp customer, should I consider migrating to another tool? A: No. Adobe continues to sell and support RoboHelp and is actively investing in new features for the next version that will target customers most pressing needs.

Q: How does RoboHelp differ from FrameMaker? A: RoboHelp and FrameMaker software provide different features to customers. In some cases customers can use either or both tools to meet their requirements, while in other cases, only one of the tools is appropriate. FrameMaker software is a complete authoring solution for technical and/or long documents, and provides single-source, multichannel publishing to print, PDF, HTML, XML, and more. Together with third-party solutions, FrameMaker can publish to common Help formats and other formats not supported out of the box. FrameMaker software includes a complete structured authoring environment for editing and publishing content in XML and SGML. FrameMaker is most commonly used in high-tech and manufacturing companies, although it can be found in many other organizations that publish long or technical documents. RoboHelp software is a complete authoring and publishing solution specifically targeted at publishing to Help and other online formats out of the box. RoboHelp users use either HTML editors or Microsoft Word as their primary authoring environment. RoboHelp is used in a wide variety of industries, either to provide documentation to support the use of software or to present information for presentation in an easy-to-navigate, online style. Differences between the features and file formats of RoboHelp and FrameMaker mean that both products will continue to target different end-user workflows. However, over time customers of both RoboHelp and FrameMaker will see benefits from both products being developed by one company. Q: How does RoboHelp work with Captivate software? A: Macromedia Captivate software (formally RoboDemo) enables users to create Flash based software demonstrations and tutorials without having to learn the intricacies of Flash development. RoboHelp supports the integration of Flash based content (including Captivate Flash files) into Help content. The two products are highly complementary and provide a compelling toolset for creating dynamic and engaging Help and training materials. Q: How does RoboHelp relate to Quadralay's WebWorks ePublisher Pro? A: RoboHelp customers use either HTML editors or Microsoft Word software as their editing environment. Many customers who standardize on FrameMaker use Quadralays WebWorks ePublisher Pro for Help and HTML output. FrameMaker 7.2 includes the standard version of WebWorks ePublisher in the box, and many customers use the included version of WebWorks ePublisher for HTML output. Within Word-based workflows, RoboHelp and Quadralays WebWorks ePublisher Pro for Word are competing products. Q: What does Adobes ownership of RoboHelp mean for Adobe's partnership with Quadralay? A: For several years, and four releases, Quadralay has provided advanced HTML output technology for FrameMaker in the box. This technology plays an important part in the FrameMaker singlesource, multichannel publishing workflow. Quadralay has also sold the professional version of this technology as a complementary, third-party option to FrameMaker, and many users rely on this version for customized HTML output and Help output from their FrameMaker files. Quadralay will continue to offer this option. In addition, RoboHelp for Word and Quadralays WebWorks ePublisher Pro products will compete in the Word-based workflow market. In the software industry, it is not unusual for companies to be partners in some areas and competitors in others. Q: When will Adobe reintroduce an upgrade plan or maintenance plan for RoboHelp? A: As Adobe finalizes its plans for the next version of RoboHelp software, it will evaluate the opportunity to reintroduce upgrade and maintenance plans for the product.

Q: What are Adobes plans for the future of FrameMaker software? A: Adobe continues to invest in FrameMaker, the market leader in technical communications and structured authoring. Version 7.2 was introduced in the fourth quarter of 2005, and a major new version is currently being developed. Q: What new features will be added to FrameMaker? A: Adobe has not announced the feature list for the next version of FrameMaker. However, it intends to build on existing product strengths and respond to the most important new trends in technical communications, including increased globalization and localization of technical content, increased use of structured content and XML (and the increased importance of standards such as DITA), and increased integration of rich media, such as 3D content and animation. Q: When will the next version of FrameMaker be available? A: Adobe has not published the time frame for the next release of FrameMaker software and generally does not disclose details of new releases more than 30 days before a product is expected to ship. However, our current assumption is that the next major release of FrameMaker will be in the first half of 2007. Q: How can I get technical support for FrameMaker? A: Adobe provides a range of free and fee-based technical support services. Details can be found at www.adobe.com/support/products/framemaker.html. Q: How can I request a new feature for FrameMaker? A: You can submit a new feature request for FrameMaker at www.adobe.com/support/feature.html.

Better by Adobe.

Adobe Systems Incorporated 345 Park Avenue San Jose, CA 95110-2704 USA www.adobe.com
Adobe, the Adobe logo, Acrobat, Authorware, Breeze, Captivate, Flash, FrameMaker, Macromedia, RoboHelp, and Better by Adobe are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Microsoft is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Quadralay and WebWorks are registered trademarks of Quadralay Corporation. All other trademarks are the property of their respective owners. 2006 Adobe Systems Incorporated. All rights reserved. Printed in the USA.

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