Claim Form
Parts & labour cover *
on selected fridge freezers
Promotion is valid for purchases made between 1 June - 31 August 2008
*Includes manufacturers guarantee.
Please complete and return this application form to claim your free 5 year parts and labour cover. Please include a photocopy of proof of purchase for validation purposes. The Miele Service Certificate provides you with maximum service protection and peace of mind for an additional 3 years cover after the standard 2 year guarantee has expired. This exclusive and Miele backed cover guarantees that Miele will assume all costs incurred for repairs for up to 5 years after purchase subject to qualifying models and our terms and conditions below but you must apply.

Models covered:

KFN 12823 SD KFN 12923 SD KFN 12924 SD KFN 14927 SD KFN 14923 SD ed KFN 14923 SDE ed KFN 14927 SD ed KFN 14827 SDE ed KF 8582 SD ed KFN 12923 Sd ed KFN 8992 SD ed KFN 8993 SDE ed KFN 8997 SE ed KTN 12720 SD KTN 12720 SD ed This promotion is valid for purchases made between 1 June - 31 August 2008. Complete the application form, tear off and, together with a copy of proof of purchase, send to address overleaf. You will receive your Miele Service Certificate within 28 days. Please note you do not need to register for your 2 year guarantee as well.

Terms and conditions

Miele Five Year Service Certificate. The appliance that you have bought is of excellent quality and construction. However, we will correct, free of charge, any defects in material or workmanship for a period of two years (the Guarantee), subject to the terms and conditions shown below. However you can extend the Guarantee for an additional three years free of charge. To qualify for the additional three years you must complete and return the application form with 28 days of purchase. On receipt of your application form, you will be issued with a Service Certificate in your name. 1. Conditions The Guarantee and subsequent Service Certificate: 1.1 take effect from the time the goods are delivered. 1.2 apply only to purchases of new Miele appliances from authorised Miele specialist dealers and excludes appliances sold as part of contract developments, auctions or rental agreements. 1.3 are non-transferable. In the event of a change of ownership, will not be valid unless Miele has provided its written approval. 1.4 cover services performed only within the UK. 1.5 do not confer any rights other than those expressly set out below and do not cover any claims for consequential loss or damage. 1.6 are offered as an extra benefit and do not affect your statutory rights. 1.7 are governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts. 1.8 requires proof of purchase with application. 1.9 strictly applies to selected Miele fridge freezers only. 2. Services 2.1 In addition to the correction of defects in material or workmanship during the contract period and subject to clause 4, Miele agrees to bear repair costs. 2.2 If in the opinion of Miele an appliance is beyond economic repair, Miele reserves the right at its sole discretion to provide customers with a new appliance of equivalent specification.
2.3 Spare parts replaced during appliance repair become the property of Miele. 3. Duration 3.1 From the appliance delivery date, Miele grants a two-year manufacturers guarantee. The extended cover takes effect directly after this manufacturers guarantee ends and is valid for a further 3 years. 3.2 If Miele replaces the appliance, the original Guarantee and/or Service Certificate become invalid. 4. Exclusions 4.1 Miele will not bear costs for repairs where appliance break down is due to the following: - Non-compliance with safety regulations and warnings given in the operating instructions - Faults caused by the user through operating errors or lack of care - Inappropriate and/or commercial use - Intentional damage by the owner or third parties - Incorrect installation - Faulty repairs - External influences - Replacement parts subject to wear and tear e.g. filters - Glass breakage and defective light bulbs - Visual blemishes such as marks and dents - The appliance is connected to an inverter or plug adaptor as these can cause damage to the appliances electronic unit - Use of non-approved spare parts and accessories - Damage to accessories - Accidental damage 4.2 Miele will only bear repair costs carried out by Mieles network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which Miele is responsible according to this Certificate, customers will be invoiced with call-out charges, and labour costs of 60 minutes in accordance with Miele standard rates for the time being. 5. Liabilities Miele shall not be liable for loss of goods, loss of use, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. This does not apply for death or personal injury resulting from negligence on the part of Miele, or for any damage incurred as a result of fraud or fraudulent misrepresentation by Miele. 6. Customer Contact Centre 6.1 Customers are asked to call only the Miele Customer Contact Centre for technical advice on solving problems and, if necessary, to arrange a suitable time for a service visit. The Miele Customer Contact Centre can be contacted Monday Friday between 8.00 a.m. and 8.00 p.m. and on Saturday and Sunday between 9.00 a.m. and 5.00 p.m. on the following service number 08707 554466. 6.2 In the event that there is a need for repairs after the first year, customers are obliged to produce the Service Certificate issued in their name for the appliance to be repaired. 7. Data Protection The Customer acknowledges and agrees that details of the Customers name, address and payment record will be held and used by Miele to provide the services and to send to the Customer further information. Miele may disclose your information to third parties and agents in order to perform the services. Miele likes to keep the Customer up to date with the latest products and promotions. Customers who tick the opt out box on the registration card will not receive such information. 8. Further Contact In the unlikely event of dissatisfaction occurring, please contact: Miele Service Administration on 01235 233300.

5 Year Application Form Refrigeration
Please write clearly using block capitals Mr/Mrs/Ms/Miss/Other Initials

Surname

Daytime tel no

(In case of query)

House number

Address

Post code (Important) Email
Product details Fridge freezer model number
NR (Serial number found inside appliances) NB Mandatory Field
Copy of proof of purchase enclosed
(we are unable to return your proof of purchase)

Date of purchase

Signed

Date of delivery

If you would like to receive information on other products in the Miele range, please tick the appropriate boxes: Freestanding appliances Vacuum cleaner accessories Built-in cooking Commercial laundry Vacuum cleaners Commercial dishwashing
Miele likes to keep customers up to date with the latest products and promotions. Please tick the following box if you do not wish to receive such information. Promoter: Miele Company Ltd, Fairacres, Marcham Road, Abingdon, Oxon, OX14 1TW.
5 year Refrigeration Promotion 01/06/08 to 31/08/08
Enclose completed claim form and a copy of your receipt in an envelope and send to: Warranty Promotion, Miele Service Administration, Fairacres, Marcham Road, Abingdon, Oxon OX14 1TW.
Where can I find the serial number (Nr. number) and model number?
Fridge freezers: The model number will begin KFN, KF or KTN and serial number Nr. Both can be found on the data label on the inside of the fridge compartment.

Useful Numbers

Customer Contact Centre Spares and Accessories Or order online at www.miele.co.uk Service Certificate queries Brochure Line Or visit www.miele.co.uk The Miele Experience Centre See all our appliances under one roof call to make an appointment at our impressive showroom. 01235 233191
Miele Company Limited, Fairacres, Marcham Road, Abingdon, Oxon OX14 1TW. www.miele.co.uk