Safety information

Follow all safety instructions to prevent accidents while servicing this laser printer. Always be aware of the potential dangers that are present when you are working with electrical or mechanical equipment.
Power supply and electrical components Before starting any service procedure, switch off the printer power and unplug the power cord from the wall outlet. If you must service the printer with power applied, be aware of the potential for electrical shock. Do not touch any electrified component unless you are instructed to do so by a service procedure.
Mechanical components Manually rotate drive assemblies to inspect sprockets and gears. Do not try to manually rotate or stop the drive assemblies while any printer motor is running.
Laser Components This printer generates a laser beam as part of the printing process. The laser beam is a concentrated narrow beam of light that produces extreme heat at its focal point. The laser beam in this printer is invisible. Although you cannot see the beam, it can still cause severe damage. Direct eye exposure to the laser beam may cause eye injury or blindness. Never place a mirror or a reflective tool or object in the laser beam path. To avoid permanent eye damage, follow these directions: Before starting any service procedure, switch off the printer power and unplug the power cord from the wall outlet. Do not disassemble the ROS Assembly or any laser component that displays a Laser Warning Sticker. Use caution when you are working around the ROS Assembly or when you are performing laser related troubleshooting or repair procedures. Do not disassemble the printer in such a way that the laser beam can exit the print engine during a print cycle.
Fuser Components This printer uses heat to fuse the toner image to a sheet paper. The Fuser Assembly is very hot. Switch off printer power and wait at least 45 minutes for the Fuser to cool before you attempt to service the Fuser Assembly or adjacent components.
Safety Components Make sure interlock switches, covers, and panels are all functioning properly after you have reinstalled or replaced them. If you bypass an interlock switch use extreme caution when working on or around the printer.
Warning Labels Throughout the printer, warning labels are displayed on potentially dangerous components. When you service the printer, check to make sure that all warning labels are in place. Most importantly, read and obey all posted warning messages.

How to Follow a FIP (see the following sample FIP step)
1. Each numbered step in a FIP instructs you to perform a certain action or procedure. 2. The action box may contain additional information and numbered substeps you must follow to perform the action. 3. The action is followed by a question. 4. If your response to the question is Yes, then follow the instructions for a Yes reply. 5. If your response to the question is No, then follow the instructions for a No reply. 6. FIPs may ask you to take voltage readings at certain test points within the printer. Sections 10 and 13 contain information on test point locations and signal names. 7. FIPs often ask you to replace a printer component. Section 9 Removal and Replacement Procedures provides you detailed steps for removing and replacing all major parts of the printer.
NO PAPER SENSOR TEST 1. Enter Diagnostics and test Tray 1 No Paper Sensor. 2. Slide Tray 1 out of the printer. 3. Manually actuate and deactuate Tray 1 No Paper Sensor. Does the Diagnostics Status Window display "actuated" when you manually actuate the sensor?

Go to step 3

Replace the No Paper Sensor Assembly (RRP 9.18)
Step number Action with substeps, additional information, and a question. Action to take if the answer to the question is YES Action to take if the answer to the question is NO
General Notes on Using FIPs
1. FIPs assume there is no malfunction in the printer Controller (ESS). If you are unable to fix a problem using the FIPS, we recommend that you replace the printer Controller. 2. FIPs frequently use new or "known good" components as troubleshooting tools. We recommend you carry a spare Fuser Assembly, MCU PWB, Controller PWB, LVPS, and Xerographic Cartridge. 3. Unless indicated otherwise, the instruction "switch ON printer main power" means for you to switch ON printer power and let the printer proceed through power-on diagnostics and warm-up until it is on-line and ready to print. 4. Conventions used to represent connectors: P/J XX means a Plug and its corresponding Jack are connected. PXX means a Plug is disconnected. (Unless this plug is soldered to a PWB). JXX means a Jack is disconnected. (Unless this jack is soldered to a PWB). 5. When you are instructed to take a voltage reading between "P/J AB and P/J XY", place the red probe (+) of your meter on pin B of P/J A, and place the black probe () of your meter on pin Y of P/J X. 6. When you are instructed to take voltage readings between "P/J X and P/J Y" (without specified pin numbers), check all voltage carrying pins. Refer to the Wiring Diagrams for signals and pin numbers. 7. When you are instructed to take a voltage reading, the black probe () is generally connected to a pin that is either RTN (Return) or SG (Signal Ground). You can substitute any RTN pin or test point in the printer, and you can use FG (Frame Ground) in place of any SG pin or test point. 8. Unless a FIP instructs you otherwise; before measuring voltages make sure the printer is switched ON, the Xerographic Cartridge and the Paper Cassettes are installed, and all of the interlock switches are actuated. 9. All voltage values given in the FIPs are approximate values. Actual measured voltages may vary more than 25% from the values stated in the FIPs. The main purpose of most voltage readings taken in the FIPs is to determine whether or not a component is receiving the correct HIGH voltage value from the power supply and if gating (a voltage drop) occurs during component actuation. Gating signals may be nothing more than a pulse, resulting in a momentary drop in voltage that may be difficult or impossible to read on the average multimeter. 10. FIPs may instruct you to remove or replace a component. Refer to Section 9 Removal and Replacement Procedures for information on how to remove and reinstall a component. 11. When a FIP instructs you to replace a component, and that component is part of a larger assembly, you should replace the entire assembly.

Problem solved Problem solved Problem solved Problem solved

Go to step 4

Replace the MCU PWB (RRP 9.123)
3.4 - Error Message: Cyan Toner Empty
Cyan image density is too low. Logic control on the MCU PWB detected that the ADC Sensor reads the cyan patch density as being below specification and that the reading is either slow to raise or does not raise after the printer attempts to increase density. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. Cyan Developer (RRP 9.64) Cyan Developer Assembly (RRP 9.63) LVPS (RRP 9.119) HVPS (RRP 9.120) Developer Clutch Assembly (RRP 9.117) Yes No
Replace the Cyan Toner Cartridge with a new one (RRP 9.57) Does the error message still appear? Replace the Dispense Motor (RRP 9.116) Does the error message still appear? Replace the ADC Sensor (RRP 9.50) Does the error message still appear? Replace the OPC Drum (RRP 9.48) Does the error message still appear?
3.5 - Error Message: Magenta Toner Empty
Magenta image density is too low. Logic control on the MCU PWB detected that the ADC Sensor reads the magenta patch density as being below specification and that the reading is either slow to raise or does not raise after the printer attempts to increase density. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. Magenta Developer (RRP 9.62) Magenta Developer Assembly (RRP 9.61) LVPS (RRP 9.119) HVPS (RRP 9.120) Developer Clutch Assembly (RRP 9.117) Yes No
Replace the Magenta Toner Cartridge with a new one (RRP 9.56) Does the error message still appear? Replace the Dispense Motor (RRP 9.116) Does the error message still appear? Replace the ADC Sensor (RRP 9.50) Does the error message still appear? Replace the OPC Drum (RRP 9.48) Does the error message still appear?
3.6 - Error Message: Yellow Toner Empty
Yellow image density is too low. Logic control on the MCU PWB detected that the ADC Sensor reads the yellow patch density as being below specification and that the reading is either slow to raise or does not raise after the printer attempts to increase density. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. Yellow Developer (RRP 9.60) Yellow Developer Assembly (RRP 9.59) LVPS (RRP 9.119) HVPS (RRP 9.120) Developer Clutch Assembly (RRP 9.117) Yes No

Replace the Yellow Toner Cartridge with a new one (RRP 9.55) Does the error message still appear? Replace the Dispense Motor (RRP 9.116) Does the error message still appear? Replace the ADC Sensor (RRP 9.50) Does the error message still appear? Replace the OPC Drum (RRP 9.48) Does the error message still appear?
3.7 - Error Message: Put <Size> Paper in OPT3 Bin
OPT3 bin tray is out of paper. Logic control on the MCU PWB detected that the No Paper Sensor in OPT3 Bin is actuated. The Engine Diagnostic Menu may refer to the the OPT3 Bin no paper sensor as Tray 4 no paper sensor. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. Wiring and connectors linking the LCIF with the MCU PWB Yes No
LCIF TRAY INSPECTION Slide OPT3 tray out of the LCIF. Is the tray out of paper?
Load paper into the tray.
NO PAPER SENSOR TEST 1. Enter Diagnostics and test OPT3 Bin/Tray 4 No Paper Sensor. 2. Manually actuate and deactuate the No Paper Sensor. Is "actuated" displayed when you manually actuate the sensor? And, is "not actuated" displayed when you manually deactuate the sensor?
Replace OPT3 Bin/Tray 4 No Paper Sensor Assembly (LCIF RRP 6.23)
Replace the Feeder PWB (LCIF RRP 6.10) Does the error message still appear? Replace the MCU PWB (RRP 9.123) Does the error message still appear?
3.8 - Error Message: Put <Size> Paper in MPT
The Multipurpose Tray is out of paper. Logic control on the MCU PWB detected that either the Long or the Short Multipurpose No Paper Sensor is actuated. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. Wiring and connectors linking the components Yes No
MPT INSPECTION Is the Multipurpose tray out of paper? MPT LONG NO PAPER SENSOR TEST 1. Enter Diagnostics and test the MPT/MSI Long No Paper Sensor. 2. Manually actuate and deactuate the Long No Paper Sensor. Is "actuated" displayed when you manually actuate the sensor? And, is "not actuated" displayed when you manually deactuate the sensor?

Replace the Process Drive Assembly (RRP 9.113) Go to step 6
IBT INSPECTION Remove the OPC Drum and inspect the IBT for obvious damage along the rear edge. Is the IBT free of any obvious damage? Replace the TR0 Sensor (RRP 9.79) Does the error message still appear?
Replace the IBT Belt Assembly (RRP 9.78) Problem solved
3.44 - Error Message: Call for Service ROS Motor
There is a problem with the ROS Motor. Logic control on the MCU PWB did not receive a signal from the SOS Sensor within the specified time. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. Interlock switches in the 5VDC-LD circuit Wiring and connectors linking the components LVPS (RRP 9.119) Yes No
SOS SIGNAL TEST NOTE: Remove the OPC from the MC330 because it may be damaged with this test. Enter Diagnostics and test the SOS Error Signal input test (Sensor). Did the Start of Scan Sensor test pass? PRINTER RESTART 1. Switch off printer main power. 2. Wait one minute 3. Switch on printer main power. Does the error message still appear?
ROS MOTOR TEST Enter Diagnostics and test the ROS Motor. Can you hear the ROS Motor rotate when you run the test, and does diagnostics report pass?
Replace the ROS Assembly (RRP 9.47)
3.45 - Error Message: Call for Service Fuser Temp High
There is a problem with the Fuser. Based on the Thermistor signal indicating that the Fuser had reached the set overheat temperature, logic control on the MCU PWB shutdown Fuser operation. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. Main Fuser Assembly (RRP 9.81) Wiring and connectors linking the components Yes No
PRINTER RESTART 1. Switch off printer main power. 2. Wait 45 minutes for the Fuser to cool. 3. Switch on printer main power. Does the error message still appear?
Treat as intermittent. If problem reoccurs, resume troubleshooting at step 2. Go to step 3
FUSER FAN INSPECTION Observe the Fuser Fan. Does the Fan rotate smoothly?
Replace the Fuser Fan (RRP 9.108) Does the error message still appear? Replace the Temperature Sensor Assembly (RRP 9.88) Does the error message still appear? Replace the LVPS Assembly (RRP 9.119) Does the error message still appear? Replace the MCU PWB (RRP 9.123) Does the error message still appear?

1. Replace the Oil Roll Assembly (RRP 9.82). 2. Generate a test print.
Replace the Pressure Roll (RRP 9.83) and the Heat Roll (RRP 9.84)
3. Inspect the image on the sheet. Is the image now normal, without horizontal streaks as it exits the Fuser? 1. Replace the Xerographic Cartridge (RRP 9.48). Problem solved
5.8 - Spot Deletions PROBLEM
There are areas of the image that are extremely light or are missing entirely. These missing areas form spots that are localized to small areas of the page. THE PRINTER DISPLAYS NO ERROR MESSAGE.

RS508X

2. Remove the Xerographic Cartridge (RRP 9.48). 3. Inspect the image on the Drum. Is there a normal test print image, without any spot deletions, visible on the drum? IBT INSPECTION Go to step 4 Replace the Transfer Assembly (RRP 9.71)
Inspect the image on the surface of the IBT? Is there a normal test print image, without any spot deletions, visible on the surface of the IBT? 2ND TRANSFER INSPECTION 1. Generate a test print and slide the Fuser Assembly out of the printer just before the sheet of paper enters the Fuser. Go to step 5
2. Inspect the image on the sheet of paper just before the paper enter the Fuser. Is there a normal test print image, without any spot deletions, visible on the sheet of paper?
5.8 - Spot Deletions, continued
2. Inspect the image on the sheet of paper just after the paper exits the Fuser. Is there a normal test print image on the sheet of paper befor entering the Fuser but the image has visible spot deletions after it exits the Fuser? 1. Replace the Oil Roll Assembly (RRP 9.82). 2. Generate a test print. Problem Solved Replace the Pressure Roll (RRP 9.83) and the Heat Roll (RRP 9.84)
3. Inspect the image on the sheet. Is the image now normal, without spot deletions as it exits the Fuser? 1. Replace the Xerographic Cartridge (RRP 9.48). Problem solved
2. Generate a test print. Is the image now normal, without spot deletions? DEVELOPER ASSEMBLY INSPECTION 1. Remove the Top Cover (RRP 9.3). 2. Turn the Rotary Frame and inspect the Magnet Roll of each of the four Developer Assemblies. Do the Magnet Rolls of each Developer Assembly appear smooth, evenly formed, without any low spots, and without obvious contamination? Go to Suspect Components Replace the faulty Developer Assembly

5.9 - Spots PROBLEM

There are spots of toner scattered randomly across the page. THE PRINTER DISPLAYS NO ERROR MESSAGE.

RS509X

MCU PWB (RRP 9.123) 2nd BTR Assembly (RRP 9.78) Waste Toner Sensor (RRP 9.53) Toner Cartridges (RRP 9.55, 9.56, 9.57, and 9.58) Developer Fan (RRP 9.122)
PAPER HANDLING ASSEMBLY INSPECTION
Slide the Main Paper Handling Assembly out of the printer and inspect the top of the Registration Chute Assembly. Is the top of the Registration Chute Assembly free of toner? XEROGRAPHIC CARTRIDGE INSPECTION Go to step 3 Go to step 9

2. Inspect the image on the sheet of paper just after the paper exits the Fuser. Is there a normal test print image on the sheet of paper befor entering the Fuser but the image has background after it exits the Fuser? 1. Replace the Oil Roll Assembly (RRP 9.82). 2. Generate 20 test prints. Problem Solved Replace the Pressure Roll (RRP 9.83) and the Heat Roll (RRP 9.84)
3. Inspect the image on the last sheet. Is the image now normal, without background, as it exits the Fuser?
5.12 - Toner on Back of Print PROBLEM
There is toner contamination on the back of the fused sheet of paper. THE PRINTER DISPLAYS NO ERROR MESSAGE.
Xerographic Cartridge (RRP 9.48) Waste Toner Box (RRP 9.49) Auger Assembly (RRP 9.77)

RS518X

PAPER STACK INSPECTION
Clean the Tray and replace the paper with fresh, clean paper Clean the Main Paper Handling Assembly and/or clean or replace the Metal Registration Roll (RRP 9.43) and the Rubber Registration Roll (RRP 9.44) Replace the 2ND BTR Assembly (RRP 9.75) and if necessary also replace the Belt Cleaner Assembly (RRP 9.76)
Inspect the paper that is loaded in the paper trays. Is the paper clean and free of toner? MAIN PAPER HANDLING ASSEMBLY INSPECTION 1. Generate a test print and slide the Fuser Assembly out of the printer just before the sheet of paper reaches the 2nd IBT. Go to step 3
2. Slide the Main Paper Handling Assembly out of the printer and inspect the back of the sheet of paper.
Is the back of the sheet of paper clean and free of toner? 2ND TRANSFER ASSEMBLY INSPECTION 1. Generate a test print and slide the Fuser Assembly out of the printer just before the sheet of paper reaches the Fuser. Go to step 4
2. Slide the Fuser Assembly out of the printer and inspect the back of the sheet of paper.
Is the back of the sheet of paper clean and free of toner?
5.12 - Toner on Back of Print, continued
Clean the Fuser Assembly and/ or replace the Pressure Roll (RRP 9.83) and the Heat Roll (RRP 9.84)
2. Slide the Fuser Assembly out of the printer and inspect the back of the sheet of paper. Is the back of the sheet of paper clean and free of toner when it exits the Fuser? UPPER EXIT INSPECTION Clean the printer interior 1. Generate a test print and open the Upper Exit Cover just as the sheet of paper reaches Exit Roll 3. 2. Inspect the back of the sheet of paper. Is the back of the sheet of paper clean and free of toner as it nears Exit Roll 3?

RRP 9.12 Sector Gear (PL2.2.17)

Sector Gear Spring

End Guide Knob

Figure 3 RS1012XB

RS1012XB
Removal 1. Remove Tray 1 from the printer. 2. Position the Tray so the bottom faces up. 3. Remove the five screws securing the Bottom Cover to the Tray and remove the Bottom Cover (Figure 1). 4. Remove the Sector Gear Spring from the Sector Gear (Figure 2). 5. Slide the Sector Gear so it is free of the End Guide knob and remove the Sector Gear.
Replacement 1. Position Tray 1 so the bottom faces up. 2. Place the round opening that is located on one arm of the Sector Gear over the End Guide knob. 3. Reposition the Sector Gear so the round tab on the bottom of the Tray fits through the hole located in the center of the Sector Gear, making sure the End Guide knob remains attached to the arm of the Sector Gear. 4. Press the Sector Gear against the bottom of the Tray, making sure the gear teeth mesh with the teeth Tray Size Actuator and the positioning mark on the Gear lines up with the positioning mark on the Size Actuator (Figure 3). 5. Squeeze the End Guide handles and slide the End Guide back and forth to make sure it moves smoothly in the guide track and that the Sector Gear moves smoothly against the Tray Size Actuator. 6. Reinstall the Sector Gear Spring onto the end of the Sector Gear. 7. Reinstall the Bottom Cover to the Tray. 8. Use five screws to secure the Bottom Cover to the Tray. 9. Reinstall Tray 1 into the printer
RRP 9.13 Feed Roll Assembly (PL3.1.1)

Feed Spring

Feed Gear

RS1016XB

Feed Shaft Guide
Removal 1. Remove Tray 1 from the printer. 2. Remove the Rear Cover (RRP 9.4) 3. Remove the Main Paper Handling Assembly (RRP 9.36). 4. Remove the two screws securing the Turn Chute to the printer frame and remove the Turn Chute. 5. Remove the two screws securing the Option Plug/Jack Bracket to the rear of the printer frame and pull the Bracket away from the frame so you can access the Feed Gear. 6. Remove the Feed Spring from the Feed Gear. 7. Remove the E ring securing the Feed Gear to the Feed Shaft and remove the Gear. 8. Remove the screw securing the Feed Shaft Guide to the front of the frame and remove the Guide. 9. Remove the Front Feed Roll (RRP 9.14). 10. Rotate the Feed Shaft so the Rear Feed Roll clears the No Paper Bracket and slide the rear of the Shaft out of the rear bearing. 11. Slide the front of the Shaft out of the front bearing and remove the Shaft.

RRP 9.30 MSI Roll Assembly (PL4.2.9)
Lever Stopper Pick Up Cam Gear Rear Bearing
Pick Up Gear Front Bearing

RS1054XB

Removal 1. Remove the MSI Top Cover Assembly (RRP 9.26). 2. Unhook the Pick Up Spring from the Pick Up Gear. 3. Release the latches holding the Pick Up Gear to the Pick Up Shaft and slide the Pick Up Gear, Pick Up Cam Gear, and Lever Stopper off of the Shaft. 4. Remove the E ring securing the rear shaft bearing to the rear of the MSI. 5. Remove the E ring securing the front shaft bearing to the front of the MSI. 6. Slide the MSI Roll Assembly out of the MSI.
Replacement 1. Reinstall the MSI Roll Assembly by sliding the front and rear of the Shaft into the front and rear cutouts in the MSI. 2. Slide the front shaft bearing into the front bearing cutout and use an E ring to secure the bearing. 3. Slide the rear shaft bearing into the rear bearing cutout and use an E ring to secure the bearing. 4. Push down the arm of the Pick Up Solenoid as you slide the Lever Stopper, Pick Up Cam Gear, and Pick Up Gear onto the Shaft. The Pick Up Gear latches lock the Gears in place on the Shaft. 5. Hook the Pick Up Spring onto the Pick Up Gear. 6. Reinstall the MSI Top Cover Assembly (RRP 9.26).
RRP 9.31 MSI Pick Up Solenoid (PL4.2.21)

P/J201B

RS1028XB
Removal 1. Remove the MSI Rear Cover (RRP 9.24). 2. Disconnect P/J 201B. 3. Remove the screw securing the MSI Pick Up Solenoid to the MSI Frame and remove the Solenoid.
Replacement 1. Remove the MSI Rear Cover (RRP 9.24). 2. Hold down the MSI Pick Up Solenoid arm as you reinstall the Solenoid against the MSI frame. 3. Reposition the Solenoid so the two locating pins on the Frame line up with the two holes in the Solenoid. 4. Use one screw to secure the MSI Pick Up Solenoid to the MSI Frame. 5. Reconnect P/J 201B. 6. Reinstall the MSI Rear Cover (RRP 9.24).
RRP 9.32 MSI Clutch (PL4.2.26)

MSI Holder

Pick Up Spring P/J202B
MSI Shaft MSI Clutch MSI Gear

Clutch Bracket

RS1029XC
Removal 1. Remove the MSI Rear Cover (RRP 9.24). 2. Disconnect P/J 202B. 3. Turn the MSI upside down and remove the three screws securing the MSI Holder to the MSI Frame and remove the Holder. 4. Disconnect the Pick Up Spring from the Clutch Bracket. 5. Remove the two screws securing the Clutch Bracket to the MSI Frame and carefully remove the Bracket. 6. Remove the MSI Gear from the MSI Shaft. 7. Remove the MSI Clutch from the MSI Frame. 8. Slide the MSI Shaft out of the MSI Clutch.
Replacement 1. Position the MSI Shaft so the end with the attached E ring is away from the MSI Clutch. 2. Slide the MSI Shaft through the hole in the MSI Clutch. 3. Position the MSI Clutch so the Clutch gear faces the MSI Frame. 4. Insert the large end of the MSI Shaft into the MSI Rear Bearing. 5. Make sure the MSI Front Bearing is in place in the Clutch Bracket. 6. Carefully reinstall the Clutch Bracket by first making sure the key, the metal tab located next to the screw hole, traps the notch in the Clutch. 7. Insert the free end of the MSI Shaft through the MSI Front Bearing in the Clutch Bracket. 8. Press the Clutch Bracket against the MSI Frame, and reposition the Bracket so the two screw holes line up with the two screw holes in the Frame. 9. Use two screws to secure the Bracket to the Frame. 10. Reconnect the Pick Up Spring to the Clutch Bracket. 11. Reinstall the MSI Holder and use three screws to secure the Holder to the MSI Frame. 12. Reconnect P/J 202B. 13. Reinstall the MSI Rear Cover (RRP 9.24).

RRP 9.46 Registration Brake Clutch (PL5.2.20)

P/J 109

Figure 1 Registration Brake Assembly
Registration Brake Gear Registration Brake Clutch

RS1056XB

Removal 1. Remove the Main Paper Handling Assembly (RRP 9.36). 2. Turn the Main Paper Handling Assembly over and disconnect P/J 109 from the Registration Brake Clutch (Figure 1). 3. Remove the three screws securing the Registration Brake Clutch Assembly to the side of the Main Paper Handling Assembly and remove the Assembly (Figure 2). 4. Remove the E ring securing the Registration Brake Clutch to the Clutch shaft and remove the Clutch (Figure 3). 5. Remove the E ring securing the Registration Brake Gear to the Gear shaft and remove the Gear.
Replacement 1. Reinstall the Registration Brake Gear onto the Gear shaft and use an E ring to secure the Gear (Figure 3). 2. Reinstall the Registration Brake Clutch onto the Clutch shaft and use an E ring to secure the Clutch. 3. Reinstall the Registration Brake Clutch Assembly onto the side of the Main Paper Handling Assembly making sure you thread the Clutch wire harness through the hole in the side of the Paper Handling Assembly. 4. Use three screws to secure the Registration Brake Clutch Assembly to the Main Paper Handling Assembly. 5. Reconnect P/J 109 to the Registration Brake Clutch (Figure 1). 6. Reinstall the Main Paper Handling Assembly (RRP 9.36).
RRP 9.47 ROS Assembly (PL6.1.1)

ROS Cover

ROS Assembly

RS1045XB

Removal 1. Remove the Top Cover Assembly (RRP 9.3). 2. Remove the eight screws securing the ROS Cover to the printer frame and remove the Cover. 3. Disconnect P/J 121 and P/J 122 from the Laser Diode PWB. 4. Disconnect P/J 124 from the SOS Sensor PWB. 5. Remove the four screws securing the ROS Assembly to the printer frame. 6. Carefully lift the ROS Assembly a few inches off of the printer frame and reach under the Assembly and disconnect P/J 123 from the ROS Motor PWB. 7. Remove the ROS Assembly.
Replacement 1. Position the ROS Assembly over the printer frame. 2. Reconnect P/J 123 to the ROS Motor PWB located under the Assembly. 3. Lower the ROS Assembly onto the printer frame and line up the four screws holes in the Assembly with the four screw holes in the frame. 4. Use four screws to secure the ROS Assembly to the printer frame. 5. Reconnect P/J 124 to the SOS Sensor PWB. 6. Reconnect P/J 121 and P/J 122 to the Laser Diode PWB. 7. Reinstall the ROS Cover over the ROS Assembly and use eight screws to secure the Cover to the printer frame. 8. Reinstall the Top Cover Assembly (RRP 9.3).

Replacement 1. Slide the Main Paper Handling Assembly several inches out of the printer engine. 2. Lower Controller Chassis Assembly onto the printer frame so the four notches located at the bottom of the Controller Chassis Assembly slide behind the four loosened screws on the printer frame. 3. Use four screws to secure the top of the Controller Chassis Assembly to the printer frame. 4. Tighten the four screws at the bottom of the Controller Chassis Assembly. 5. Reinstall the Controller PWB (RRP 9.129). 6. Reinstall the Controller Fan (RRP 9.128).
RRP 9.128 Controller Fan (PL14.1.2)

Controller Fan

P/J314

RS2022XB

Removal 1. Remove the Right Cover (RRP 9.8). 2. Remove the Top Cover (RRP 9.3). 3. Disconnect the Controller Fan P/J 314 from the Controller PWB. 4. Remove the two screws securing the Controller Fan to the printer frame and remove the Fan.
Replacement 1. Position the Controller Fan with the label facing up and the wires close to the grommet hole. 1. Reinstall the Fan onto the printer frame. 2. Use two screws to secure the Fan to the printer frame. 3. Route the Fan wire through the grommet hole. 4. Reconnect the Controller Fan P/J 314 to the Controller PWB. 5. Reinstall the Top Cover (RRP 9.3). 6. Reinstall the Right Cover (RRP 9.8).
RRP 9.129 Controller PWB (PL14.1.10)

Figure 1 Front Plate

Top Plate

Controller PWB

RS2023XB
Removal 1. Disconnect all interface cables running to the Controller PWB. 2. Remove the Right Cover Assembly (RRP 9.8). 3. Disconnect all P/Js from the Controller PWB. 4. Remove the eleven screws securing the Controller PWB to the Controller Chassis and pull the Controller away from the Chassis, disconnecting the Controller from the MCU PWB (Figure 1). 5. Remove the four screws securing the Top Plate to the Controller PWB and remove the Plate. 6. Remove the four screws securing the End Plate to the Controller PWB and remove the End Plate. Wear an electrostatic wrist strap and use caution when working with the Controller PWB. Static electricity can damage the sensitive electronics of the Controller PWB. Handle the Controller PWB by the edges of the board. Never touch any of the ICs that are mounted on the PWB.
Replacement 1. Reinstall the End Plate onto the Controller PWB and use four screws to secure the End Plate. 2. Reinstall the Top Plate onto the Controller PWB and use four screws to secure the Top Plate. 3. Position the Controller PWB so the P/J on the back of the Controller lines up with P/J 11 on the MCU PWB. 4. Press the Controller PWB against the Controller Chassis so the P/J on the back of the Controller connects with P/J 11 on the MCU PWB. 5. Use eleven screws to secure the Controller PWB to the Controller Chassis. 6. Reconnect all P/Js to the Controller PWB. 7. Reinstall the Right Cover Assembly (RRP 9.8). 8. Reconnect all interface cables to the Controller PWB.

P/J Location Table continued P/J 74A 76A 77 77A 78A 78B 80A 81 81A 82 82A 83 83A 84 84A 86A 89 89A

Map & Coordinates

M8-I813 M8-H807 M8-F813 M8-F813 M8-G808 M8-G808 M8-I813 M8-I813 M8-F812 M8-D813 M8-D813 M1-C110 M1-C110 M6-G608 M6-G608 M1-G106 M1-G106 M1-I107 M1-I107 M1-H107 M1-I105 M1-I105 M5-I506 M1-F106 M8-D805 M8-D805 P/J74
Fuser Tray Assembly P/J71 Main Fuser Assembly P/J72B Main Fuser Assembly P/J76A Fuser Tray Assembly P/J71 Main Fuser Assembly P/J77A Main Fuser Assembly P/J71 Main Fuser Assembly P/J71 Loop Main Fuser Assembly P/J71 Fuser Tray Assembly P/J80A Fuser Tray Assembly P/J71 P/J81A MCU PWB P/J17 P/J82A MCU PWB P/J17 P/J83A P/J116 P/J84A MCU PWB P/J16 P/J84 P/J86A MCU PWB P/J17 MCU PWB P/J17 P/J116 P/J89A P/J161B magicolor 330 - Base Engine Service Manual
Fuser Exit Sensor P/J117 Fuser IN Sensor P/J76 CRU Switch Assembly P/J77 P/J78B P/J78A Pressure Roll Heat Rod Thermal Fuse Fuser Chute Fan P/J80 ADC Sensor Assembly P/J81 Developer Fan P/J82A Toner Box Sensor P/J83 CRUM Assembly P/J85 P/J84A CRUM Assembly Erase Lamp P/J86A Used Cartridge Sensor Waste Toner Sensor Cartridge Sensor P/J168 P/J89
P/J Location Table continued P/J 90A 90B 91 92A 92B 94A 95 95A 101A 102 103A 103B 104 104A 105 105A 106 106A Map & Coordinates
M4-G409 M4-G409 M2-D211 M4-E408 M4-E409 M4-E409 M4-D408 M4-F408 M4-F408 M4-G408 M4-G408 M2-F204 M2-D212 M2-D212 M7-D711 M2-F206 M2-F206 M2-D212 M2-D212 M2-D205 M2-D205 M2-E211 M2-E211 M2-E213 M4-D409
P/J90B P/J90A Main Paper Handling Assembly MSI Assembly P/J92B MSI Assembly Registration Sensor Registration Clutch P/J94 Pre-Registration Clutch P/J95 Main Paper Handling Assembly P/J 91 Tray No Paper Sensor P/J107 P/J101 Size Switch Assembly P./J103B Feed Solenoid P/J104A P/J104 Environment Sensor P/J105 Low Paper Sensor P/J106 Tray No Paper Sensor Registration Brake Clutch
Main Paper Handling Assembly P/J91 Loop MCU PWB P/J20 Main Paper Handling Assembly P/J91 Main Paper Handing Assembly P/J92A Main Paper Handling Assembly P/J91 P/J94A Main Paper Handling Assembly P/J110B & P/J115 P/J95A Main Paper Handling Assembly P/J110B & P/J115 Front Cover Switch R P/J191 & P/J70 P/J101A MCU PWB P/J20 MCU PWB P/J19 MCU PWB P/J19 P/J103A Terminated MCU PWB P/J20 P/J105A MCU PWB P/J20 P/J106A MCU PWB P/J20 P/J 101 P/J109A

BD2 MCU PWBADC SensorErase LampWaste Toner SensorCRUM

RS1402XC

BD2 MCU PWBADC SensorErase LampWaste Toner SensorCRUM The following table shows the signal names for this BD:
Signal Name LED ON (L) 5VDC ADC SIG ADC SOLENOID ON (L) 24VDC ERASE LAMP ON (H) 5VDC TONER BOX SENSED (L) 5 VDC WASTE TONER SENSED (H) 5VDC CRUM DATA CRUM CLOCK Description Switches the ADC LED. Low=On. High=Off Analog signal from the ADC Sensor Switches the ADC Cleaning Solenoid. Low=On. High=Off Switches the Erase Lamp. Low=Off. High=On Monitors presence of Toner Box. Low=In place. High=Not in place Monitors the level of toner in the Waste Toner Box. Low=Box not full. High=Box full Xerographic Cartridge CRUM data signal Xerographic Cartridge CRUM clock signal
BD3 LVPS & MCU PWBHVPSXerographic Components

RS1403XB

BD3 LVPS & MCU PWBHVPSXerographic Components The following table shows the signal names for this BD:
Signal Name DTS CONT DTS ON (L) 24VDC 2BTR MONI 2BTR CONT 2BTR ON (L) 24VDC 1 BTR MONI 1 BTR CONT 1 BTR ON (L) 24VDC DB DC CONT DB DC ON (L) 24VDC DB AC ON (L) 24VDC BCR DC CONT BCR ON (L) 24VDC BCR DB 1ST BTR 2ND BTR DTS Analog control signal for the DTS Switches the Detack Saw voltage Analog signal that monitors the current in the 2nd Bias Transfer Roll Analog control signal for the 2nd BTR Switches the 2nd Bias Transfer Roll voltage Analog signal that monitors the current in the 1st Bias Transfer Roll Analog control signal for the 1st BTR Switches the 1st Bias Transfer Roll voltage Analog control signal for the DC component of the Developer Bias Switches Developer Bias DC voltage Switches Developer Bias AC voltage Analog control signal for the DC component of the Bias Charge Roll Switches to the Bias Charge Roll voltage Bias Charge Roll voltage (AC & DC) Developer Bias voltage (AC & DC) First Bias Transfer Roll voltage (DC) Second Bias Transfer Roll voltage (DC) Detack Saw voltage (AC) Description
BD4 MCU PWBUsed Cartridge SensorCartridge SensorRotary SensorDeveloper ClutchDeveloper FanDispense Motor

RS1404XB

BD4 MCU PWBUsed Cartridge SensorCartridge SensorRotary SensorDeveloper ClutchDeveloper FanDispense Motor The following table shows the signal names for this BD:
Signal Name USED CARTRIDGE SENSED (H) 5VDC SENSOR ON (H) 5VDC CARTRIDGE SENSED (L) 5VDC ROTARY HOME SENSED (H) 5VDC DEVELOPER CLUTCH ON (L) 24VDC DEVELOPER FAN ON (H) 24VDC DEVELOPER FAN HALF SPEED ON (H) 24VDC DISPENSE MOTOR ON (L) 24VDC Description Monitors the status of the Toner Cartridge. Low=New cartridge. High=Used cartridge LED power to the Cartridge Sensor. Low=Off. High=On Monitors presence of Toner Cartridge. Low=In place. High=Not in place Monitors the position of the Rotary Frame Assembly. Low=Off home. High=Home Switches the Developer Clutch. Low=On. High=Off Switches the Developer Fan speed between fast and slow Switches the speed of the Developer Fan. Low=Off. High=On Switches the Dispense Motor. Low=On. High=Off

The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, magicolor 330, Crown, CrownAdmin, CrownCopy, CrownNet, the QMS logo, and the Crown seal are registered trademarks of QMS, Inc., and ColorDepth, CrownView, ImageServer, Multi-Res, PS Executive Series, QCOLOR, and QFORM are trademarks of QMS, Inc. PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdictions. Throughout this manual, PostScript Level 2 is used to refer to a set of capabilities defined by Adobe Systems for its PostScript Level 2 page description language. These capabilities, among others, are implemented in this product through a QMS-developed emulation that is compatible with Adobe's PostScript Level 2 language. Adobe, Acrobat, the Acrobat logo, Adobe PageMaker/Adobe Systems Incorporated. 3Com, 3+Open/3Com Corporation. Aldus, Aldus PageMaker, Aldus FreeHand/Aldus Corporation. Apple, AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueType/Apple Computer, Inc. VINES/Banyan. Centronics/Centronics. Color Solutions, ColorBlind/Color Solutions. DEC, DECnet, LN03, LN03 Plus, VMS/Digital Equipment Corporation. PhoneNET/Farallon Computing, Inc. HP PCL, HP-GL, LaserJet/Hewlett, Packard Co. IBM, OS/2, Token-Ring/International Business Machines Corporation. Intel/Intel Corporation. Iomega, Jaz, Zip/Iomega. FreeHand/Macromedia, Microsoft, MS-DOS/Microsoft Corporation. NEC, VR4300/NEC. Novell and NetWare/Novell, Inc. QuarkXPress/Quark, Inc. TOPS/Sun Microsystems, Inc. UNIX/UNIX Systems Laboratories. SIMM/Wang Laboratories. Ethernet/Xerox. Color Encore/Southwest Software. Colorific/Sonnetech. PANTONE Colors generated by the QMS magicolor 330 are four-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate color. PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees. PANTONE and other Pantone, Inc. trademarks are the property of Pantone, Inc. Pantone, Inc., 1998 All other trademarks are the property of their respective owners.
The digitally encoded software included with your QMS magicolor 330 Print System is Copyrighted 1999 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc.
This manual is Copyrighted 1998 by QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other media or language, without the express written permission of QMS, Inc.
About the Printer...1-2 About the Documentation...1-2
Standard Product Documentation 1-2 Related Documentation 1-4 Manuals on the CD-ROMs 1-5 About This Manual 1-7 Conventions 1-8

What's Next?...1-8

Introduction....2-2 Finding a Good Location..2-2

Power Requirements 2-5

Checking Shipment Contents... 2-6
Shipment Contents 2-6 Unpacking Overview 2-7 Media 2-9
Registering the Printer... 2-9 Moving the Printer... 2-10 Getting Acquainted with Your Printer.. 2-11
Front View 2-12 Rear View 2-12 Internal View 2-12
Setting up the Printer... 2-13
Overview 2-13 Install the Face-Up and Multipurpose Trays 2-13 Remove the Fuser Roller Separators and Spacer, and Install the Fuser Oil Roller 2-15 Install the Toner 2-16 Install the OPC Drum Cartridge 2-19 Remove the Media Cassette Spacers 2-21 Remove the Multipurpose Tray Protective Pads and TieWrap 2-23
Installing Options... 2-24 Connecting the Interface and Power Cables. 2-24 Troubleshooting.. 2-25 What's Next?... 2-26

Introduction.... 3-2

Overview 3-2
Making a Parallel Connection... 3-2
What You Need for a Parallel Connection 3-2 Making the Connection 3-3
Making a Serial Connection... 3-4
What You Need for a Serial Connection 3-4 Making the Connection 3-5
PC Printing Software..3-6
Installing a PostScript Printer Driver 3-6 Installing a QMS Level 2 Windows Driver 3-7 Notes on Installing Printer Description Files 3-17

Printing from the PC...3-21 If You Have Trouble..3-21 What's Next?...3-22

Introduction....4-2

Overview 4-2
Connecting to the Network..4-3 Configuring the Interface..4-3
EtherTalk Interface Configuration 4-4 OS/2 LAN Manager/LAN Server and Microsoft Windows Network Interface Configuration 4-4 NetWare 3.x Interface Configuration 4-5 NetWare 4.x Interface Configuration 4-7 TCP/IP Interface Configuration 4-9
Configuring the Network...4-10
TCP/IP Network Configuration 4-10
Installing the QMS CrownNet Print Monitor (IPX) or the QMS Network Print Monitor (TCP/IP)..4-11 Where To Go From Here..4-11 If You Have Trouble..4-12 What's Next?...4-12
Introduction....5-2 Printing over an Ethernet Network..5-2
Making the Ethernet Connection.. 5-3

Overview 5-3

Macintosh Printing Software.. 5-3
Installing Macintosh Utilities 5-4 Installing Macintosh PPDs and Other Printer Files 5-5
Printing from the Macintosh.. 5-7 If You Have Trouble... 5-8 What's Next?... 5-8
Introduction.... 6-2 Configuration/Message Window.. 6-3
Setting the Configuration/Message Window Language 6-3
Control Panel Indicators... 6-4 Control Panel Buttons... 6-4 What's Next?... 6-6

" #$

Sources of Support...A-2
Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 Internet A-3 QMS Customer Response Center (CRC) A-4
QMS World-wide Offices...A-5

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About the Printer on page 1-2 About the Documentation on page 1-2 What's Next? on page 1-8

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The QMS magicolor 330 Print System comes in two domestic models: CX, which uses flash memory for storing system software, and EX, which uses an internal IDE hard disk for storing system software. An optional large-capacity input feeder is available for either model.
QMS magicolor 330 CX Print System QMS magicolor 330 EX Print System 64 MB RAM (upgradable to 384 MB) 600x600 dpi resolution; upgradable to 1200x1200 dpi Flash ROM to hold system software 192 MB RAM (upgradable to 384 MB) 1200x1200 dpi resolution Internal IDE hard disk to hold system software Time-of-day clock

This chapter explains how to set up your printer for the first time. It includes information on finding a good location for the printer, unpacking and checking the shipment contents, installing consumables (toner cartridges, OPC drum cartridge, and fuser oil roller), loading the media cassette, turning the printer on, and printing a startup page.
For a safe and convenient printer operation, consider the following when determining the installation location: Away from cooling and heating sources, extreme temperature or humidity changes, direct sunlight, excessive dust, corrosive chemicals or vapors, water pipes, refrigerators, and any strong electromagnetic field (such as that created by an air conditioner). Note: If the printer is located in a cold room that is rapidly heated, or if the printer is moved from a cold place to a warm, humid place, condensation may occur within the printer, degrading print quality. If this occurs, allow the printer to adapt to the environment for about one hour before use. Away from water. Also, when used near a humidifier, impurities in the water may be released into the air, where they can accumulate inside the printer and cause degraded printer output. Note: So, if using a humidifier or water vaporizer in the room with the printer, use only purified or distilled water. Away from open flames. Away from items that can easily burn. Away from items that produce excessive vibration. In an area with an ambient temperature range of 41 to 90 F (5 to 32 C) and relative humidity range of 15% to 85%
(noncondensating). If the ambient temperature is 90 F (32 C), relative humidity should be maintained below 48%. If the relative humidity is 85%, the ambient temperature should be maintained below 18 F (28 C). In a well-ventilated area, but away from wind that can blow on it. At an altitude of 08200 feet (02500 m). On a hard, flat, level, stable surface capable of supporting approximately the 150 lb (68.4 kg) printer plus consumables and media. The printer must be placed within 0.16 inches (5 mm) front to rear and 0.39 inches (10 mm) left to right of level. Near your computer6.5 feet (2 m) or less for an IEEE 1284 bidirectional parallel connection; cables for other connections may be longer. Close to an easily accessible power supply. On an exclusively dedicated power outlet. If the printer is connected to the same circuit used by other high-current machines, such as a copier or air conditioner, or to an electrically noisy machine, low voltage or noise may cause overheating, computing errors resulting in data loss, and improper performance. With enough space to allow adequate ventilation and easy servicing. With clearances shown on page 2-4.

The QMS magicolor 330 Print System is compliant with US Environmental Protection Agency (EPA) Energy Star regulations. After a specified period of inactivity, the printer changes to a lowpower state (the engine remains on, but the fuser turns off). When a print job is received, the printer returns to normal power within a userconfigurable time period.
The standard printer package consists of the following items. Confirm that you have received everything before starting installation. If any items are missing or damaged, contact your shipping company or your vendor. See appendix A, QMS Customer Support, for product sales and support information. Refer to the Options manual for optional accessories packing information. Note: Retain the packing materials if you expect to have to transport the printer.

1 Documentation

QMS magicolor 330 Print System Quick Setup Guide and Quick Setup GuideOptions handouts QMS magicolor 330 Print System Getting Started (this manual) QMS magicolor 330 Print System Operation manual QMS magicolor 330 Documentation CD-ROM manuals
QMS magicolor 330 Print System Quick Setup Guide and Quick Setup GuideOptions QMS magicolor 330 Print System Getting Started QMS magicolor 330 Print System Operation QMS magicolor 330 Print System Options QMS magicolor 330 Print System Reference
QMS Software Utilities CD-ROM
Colorific color reference card Warranty and registration card
Hard copies of all documentation can be ordered for an additional cost. Contact your vendor. 2 Printer with a built-in 250-sheet universal media cassette
3 Consumables kit a Four toner cartridges (one each of black, magenta, cyan, and yellow) Note: At normal 5% coverage, the black cartridge will print 4,500 simplex letter/A4 images while the magenta will print 5,700 images, and the cyan and yellow cartridges will each print 6,000 images. b OPC drum cartridge (includes the lightsensitive drum, drum cleaner, and waste toner box) Caution: Never touch the surface (the blue part) of the drum, or hit or rub the drum surface; if the drum is scratched or contaminated with oil from your hand, printing will be degraded. c Fuser oil roller This unit applies the proper amount of fuser oil. Note: A high-duty fuser oil roller is available for customers who typically print close to the maximum monthly rate (20,000 pages at over 500 pages per day). 4 Face-up output tray (left side of printer) with tray extender
Multipurpose input tray (right side of printer) with tray extender

AC power cord

Note: Interface cables arent included in the shipment. If you need cables, contact your vendor. See chapters 3, 4, and 5 of this manual for information on the type cable needed.
If you need alternate media, contact your vendor for media availability and purchase information. (See appendix A, QMS Customer Support, for sales and support locations and telephone numbers.) You can also download some of these files via ftp from our World Wide Web Server at http://www.qms.com or our ftp resource at ftp.qms.com.

93dv.eps
Fold the face-up tray upward, then fit the trays right coupling arm into the corresponding hole in the printer. When doing this, hold the metal spring leaf (ends in a loop) close to the face-up tray.
Note: Make sure that the metal spring leaf extends downward from the tray and does not enter the hole in the printer. Fit the face-up trays left coupling arm into the hole in the printer.
Holding the multipurpose tray with both hands, fit the coupling arm on the right into the slot on the printer
Fit the multipurpose trays left coupling arm into the slot on the printer, and press downward on the left coupling arm until it latches.

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1 Slide the fuser unit on the left side of the printer out as far as it will go.
Remove the tape and the two metal fuser roller separators.
Remove the spacer (labeled A).
Remove the fuser oil roller from its package. Remove its tape, protective cover and two pins.
Caution: Oil on this roller will come off on your skin if touched directly. Shield this roller from dust and toner when removing or inserting into the fusing unit. 6 Hold the fuser oil roller as shown in the diagram.
Align two colored tabsone on the fuser unit, and one on the fuser oil roller.
Carefully lower the fuser oil roller until it clicks into place.
Slide the fuser unit on the left side of the printer firmly back into the printer.
Your printer uses four toner cartridges: black, yellow, magenta, and cyan.
Note: The toner in the cartridge is nontoxic. However, if you get any toner on your hands or clothes, wash it off promptly with cool water. 1 Open the printers front cover.
Pull out and remove the foam spacer (labeled with the tag B).
1 Remove each new toner cartridge from its package.
Each toner cartridge has a color-coded end that corresponds to the colored cartridge slots. It doesnt matter which color you start with or in what order the colors are installed. Each cartridge is physically (as well as visually) keyed to ensure correct installation. Caution: Always install the toner cartridge in the slot of the same color. If a toner cartridge doesnt slide in easily, dont force it. Check that youre installing the correct color toner cartridge in the correct slot.
Evenly distribute the toner in the cartridge. Holding a cartridge with both hands, gently rock it from sideto-side seven or eight times.

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System Requirements An IBM or compatible computer with 386 or higher processor A hard disk with at least 1 MB of free space At least 4 MB of RAM Windows 95/98
Installation Caution: Windows limits the total number of installed printers to 16. Problems may occur if you install both the QMS PostScript printer driver and a QMS Win95 PPD for the Microsoft PostScript printer driver. If they have the same printer model name (for instance QMS magicolor 330), the driver registry entry for one will overwrite the other (even if you have assigned different printer names), and unpredictable behavior will result. If one of these drivers is already installed, you must delete it before installing the other. 1 With Windows 95/98 running, insert the QMS Software Utilities CD-ROM in your computers CD-ROM drive. The CD-ROM automatically boots.
In the Welcome dialog box, select Install Printer Utilities and Drivers. Read the installation note and then choose Next>. In the Installation Type dialog box, select either General Use Installation or Network/Custom Installation, and choose Next>. Select QMS Advanced Level 2 Driver for Win95,98 and choose Next>. Read the help screen for Microsofts Add Printer Wizard, and choose Next>. Follow the instructions in the Add Printer Wizard. When youre prompted to select a manufacturer and printer, choose Have Disk. In the Install From Disk window, choose Browse.
10 Change to the x:\PLATFORM\WINDOWS\DRIVERS\ADVPS2 directory, where x is the drive in which you installed the CDROM in step 1. QMS.INF displays in the File Name list. 11 Choose OK to return to the Install from Disk window. 12 Choose OK again. A list of QMS printers displays in the Printers list. 13 Select the appropriate printer, and then continue following the instructions in the Add Printer Wizard to complete the installation. Caution: If you use (or plan to use) Microsoft Word 7.0, do not use the characters on the word on with a space before and after it) when prompted to name the printer. Word will not display the printer properties of any printer with these characters in its name.

+-"

Follow this procedure to install the PDF. See your QuarkXPress documentation for detailed information on installing PDFs. Note: All PDFs are copied into a PDF subdirectory during the QMS Level 2 Windows Driver installation process. Note: Quark 4.00 uses PDFs or PPDs. After you install the QMS driver for Windows, close the QuarkXPress application on your computer. Copy the QuarkXPress PDF from its installation directory to the QuarkXPress directory on your computer.
Restart QuarkXPress. Check the Page Setup menu to verify that your printer is in the list of available printers.
The scaling factor set in the driver is independent of any scaling factor set in an application. While the applications scaling factor is likely to affect the size and placement of image elements, the driver scaling factor simply scales the resultant image from the center of the page.
You're now ready to print from your computer. From this point, you'll probably perform most printing tasks from your application. For specific information, check the printing section in your application documentation. For information on print media types and sizes, see chapter 2, Print Media, in the Reference manual.

451&(!

If you have trouble connecting and configuring your computer interface, refer to the Output Problems section of chapter 8, Troubleshooting, of the Operation manual for troubleshooting tips.
Now that youve connected your printer to a computer, continue with chapter 6, Using the Control Panel, in this manual to learn about the printers control panel keys, indicators, and message window.

' ' ' &

Connecting to the Network on page 4-3 Configuring the Interface on page 4-3 Configuring the Network on page 4-10 Installing the QMS CrownNet Print Monitor (IPX) or the QMS Network Print Monitor (TCP/IP) on page 4-11 Where To Go From Here on page 4-12 If You Have Trouble on page 4-13 What's Next? on page 4-13
The QMS CrownNet Ethernet interface is a combination of hardware and host software that allows your printer to be connected to an Ethernet network that supports the following:

In the Administration/Communications/Resident NIC/CrownNet/NetWare/RN Printer#1/PServer Name[1], PServer Name[2], and PServer Name[3] menus, enter the name of the print server. Note: The three PServer Name[x] menus allow you to identify 1 print server with a name up to 47 characters long. (Up to 16 characters can be entered in each of the 3 menus). You cannot use these 3 menus to identify 3 print servers. Spaces and lowercase characters are not allowed. However, underscore characters ( _ ) are allowed to simulate multiword
names (for example, PUBS_PSERVER). At the printer control panel only, a space must be used following the last character of the print server name to end the name. For example, the print server name FIRSTGROUP_GROUPS_BLUE_TEAM_TEAMS_CRC_QMS is 42 characters long, and must be entered as follows: PSERVER NAME[1] FIRST_GROUP_GROU PSERVER NAME[2] PS_BLUE_TEAM_TEA PSERVER NAME[3] MS_CRC_QMS<space> where <space> is the space character. 4 Reset the CrownNet interface by using the Administration/ Communications/Resident NIC/CrownNet/Common/Soft Reset menu. Youre now ready to print. From this point, youll probably perform most printing tasks from your application. For specific information, check the printing section in your application documentation. For information on print media types and sizes, see chapter 2, Print Media, in the Reference manual.

)'312$**!

Unless you want to use the default settings, use the following procedure to name the file and print servers. These names must be unique. Note: In CrownAdmin, the printer shows up as QMS-xxxx-PrintSystem-hardwareaddress, where xxxx is the printer model number and hardwareaddress is the printers hardware address as found on the printer startup page. 1 In the Administration/Communications/Resident NIC/CrownNet/NetWare/Config PServer/PServer Context[1], PServer #
Context[2], and PServer Context[3] menus, enter the name of the configuration file server, the print server name, and the print server context. Note: The three PServer Context[x] menus allow you to identify the name of the NDS configuration file server and the print server context. The format for the option is a b c d File server name Space Print server name Print server context

6&98

It is not necessary to install these right now. You can do this after the printer is up and printing. For complete instructions, refer to the QMS CrownNet Setup Guide, QMS Network Print Monitor for Windows NT (or 95) Administrators Guide.

*&.-$5

In addition to this chapter, the following documentation contains information you may need:
QMS CrownNet Setup GuideContains detailed setup information. QMS CrownNet System Administrators GuideProvides detailed configuration and utility information.
CrownAdmin online helpContains detailed information on using CrownAdmin. Choose Contents from the Help menu in the main CrownAdmin window (or choose any Help button) to access the online users guide. CrownNet Print Monitor online helpContains detailed information on using CrownNet Print Monitor.
QMS Crown Remote Console Users GuideExplains how to use Remote Console to control printing from a workstation anywhere on the network.
Your network documentationContains information on printing.

6.; 45

QMS Network Print Monitor Administrators GuideContains detailed information on using the QMS Network Print Monitor for Windows NT.
QMS Network Print Monitor online helpContains detailed information on using the QMS Network Print Monitor for Windows NT.
Network Print Monitor for Windows 95 Administrators Guide Contains detailed information on using the QMS Network Print Monitor for Windows 95.
QMS Network Print Monitor for Windows 95 online helpContains detailed information on using the QMS Network Print Monitor for Windows 95.
If you have trouble connecting and configuring your Ethernet interface, refer to the CrownNet Problems section of chapter 8 in the Operation manual.
Now that youve connected your printer to an Ethernet network, continue with chapter 6, Using the Control Panel, to learn about the printers control panel keys, indicators, and message window.
Printing over an Ethernet Network on page 5-2 Making the Ethernet Connection on page 5-3 Macintosh Printing Software on page 5-3 Printing from the Macintosh on page 5-7 If You Have Trouble on page 5-8 What's Next? on page 5-8
Ethernet has become the industry standard network connection, and it is the most common method currently used to connect a Macintosh to a QMS printer. An Ethernet port is built into your magicolor 330 Print System and most current Macintosh computers. Note: If you want to print via LocalTalk, refer to the Options manual for information on installing an optional LocalTalk interface.
Refer to chapter 4, Connecting to an Ethernet Network for connection information. If your network has more than one zone, use the Administration/Communications/Resident NIC/CrownNet/EtherTalk/ Zone Name/Zone Part 1 and Zone Part 2 menus to enter the name of the zone to which the printer is attached. Note: The two Zone Part x menus allow you to identify 1 zone with a name up to 32 characters long. (Up to 16 characters can be entered in each of the two menus). You cannot use these menus to identify two separate zones. Trailing spaces are not considered part of the zone name. All standard printable ASCII characters are valid except the @ and ' symbols. The names are case sensitive. 3 Youre now ready to print. From this point, youll probably perform most printing tasks from your application. For specific information, check the printing section in your application documentation. For information on print media types and sizes, see chapter 2, Print Media, in the Reference manual.

Turn off both the printer and the Macintosh. Connect the printer to the Macintosh via the printers built-in Ethernet port. Turn on both the printer and the Macintosh. Install a printer driver. See Macintosh Printing Software on page 5-3. 5 Now youre ready to print.
If youre replacing a PostScript laser printer, you can probably start printing now with the printing software already in place. Refer to your application documentation for instructions on sending documents to the printer. However, if you want to be able to use all your printers special features or if youve never printed to a PostScript printer before, we recommend you take a few minutes to make sure you have the following printing software installed: QMS Macintosh Utilities A PostScript printer driver, usuallly installed with the Macintosh system software Application-specific printer files
QMS Macintosh Utilities are programs for controlling the printer from the Macintosh. It is included on the QMS Software Utilities CD-ROM that shipped with your printer. 7 With the Macintosh on, insert the QMS Software Utilities CDROM in your Macintoshs CD-ROM drive. If necessary, double-click the CD-ROM icon to display the CD-ROM contents. Double-click the PLATFORM folder icon to display the folder contents. Double-click the MAC folder icon to display the folder contents. Double-click the UTILS folder icon to display the folder contents. Double-click the UTILS installer icon. In the dialog box that appears, verify the Install location. To change the Install Location you can either use the drop-down list box to display and select the appropriate disk, or you can choose the Switch Disk button to scroll through the available disks. 8 Also in the dialog box, choose Easy Install or Custom Install. Easy Install automatically installs all of the utilities, including the PDFs, PPDs, and the screen fonts. Custom Install allows you to choose the options you want to install. The amount of available space on your hard disk and the amount of space necessary for all of the selected options are indicated near the bottom of the window. Note: If you're using Custom Install, you can click the small icon (it looks like a capital I inside a square) to the right of each install option for more information about that option.

Configuration/Message Window on page 6-3 Control Panel Indicators on page 6-4 Control Panel Buttons on page 6-4 What's Next? on page 6-6
The control panel, located on the front of the printer, allows you to direct the printers operation. In addition, it displays the current status of the printer, including any condition that needs your attention.
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The control panel message window (2 lines, 16 characters) provides status and configuration information. Status messages are listed in chapter 8, Troubleshooting, of the Operation manual. Printer configuration is explained in chapter 4, Printer Configuration, of the Reference manual.

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Menu Purpose Choices Default Notes Administration/Miscellaneous/Keypad Language Change the message window language. English, French, German, Spanish English
The printer must be restarted for changes to this menu to take effect. You can either let the printer restart automatically after you save the change and exit from the configuration/ message menu, or you can wait for the change to take effect the next time you manually turn on the printer.
Indica- On tor Amber lights indicate the location of any media jam.
Remains on when the printer has finished warming up and is ready to print. Note: When this indicator is blinking, the printer is warming up or is in Energy Saver mode.
When the printer experiences a condition that will not allow the printer to operate, or the printer is not ready to print.
The printer is receiving data The printer is not receiving through one or more of its data. simultaneous interfaces (usually accompanied by a status message in the message window). Indicates the printer requires operator attention (usually accompanied by a status message in the message window). Indicates that the printer is on line and ready to accept data. The printer is off line and not ready to accept data, or an error condition exists.

Message

Online
The six buttons on the control panel enable you to review and change printer settings. The buttons used in printer configuration are explained in detail in chapter 4, Printer Configuration, of the Reference manual. Before
using Select, Previous, Next, and Menu buttons, press the Online button to take the printer off line.
Button Function The Online button switches the printer between online and offline status. When off line, the printer continues printing until it has finished all jobs received, but it doesnt accept any new data. Although jobs continue to compile and print using the data already received, a job may be interrupted. The printer must be offline and idle before accessing the menu system. If a remote computer has taken the printer off line, pressing the Online button on the control panel will not take effect until the computer puts the printer back on line. Note: You must take the printer off line before using all other buttons except the Copy and Cancel buttons.
This button has a dual purpose. When the printer is offline, press the Select button to access a menu, scroll through the menu, or to choose a displayed menu option. The selected item is denoted with an asterisk. Note: You must take the printer off line before using this button as the Select button.
When the optional CrownCopy is installed, you can use this button to access the Copy menu while the printer is online to print a copy or configure CrownCopy. Press the Previous button to return to the previous selection or option for the current menu. When changing character information, use this button to return to the previous choice for the current input character. The Previous button is used to scroll through the entries in a menu in reverse order. The menu is designed to wrap around when the end has been reached. Press the Next button to advance to the next selection or option in the current menu. When changing character information, use this button to advance to the next choice for the current input character.

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Button
Function The Menu button provides access to the configuration menu. First press the Online button to take the printer off line, and then press the Menu button to access the configuration menu. When youre changing the printer configuration, press this button to cancel a change (before pressing the Select buttons), to return to a previous menu, or to return to a previous character when entering character information. The Cancel button allows you to go to the Cancel menu, giving the option to cancel either the current job or all jobs, or to end the current job. (See chapter 3, Advanced Printing Features, in the Operation manual for complete information.) You can use this button while the printer is on line. Note: If you press the Cancel button by mistake, or if you decide not to cancel a print job after pressing this button, press the Menu button to cancel the Cancel buttons function.

Setup Printer 2-2 Shipment Contents 2-6 Soft Reset NetWare 3.x 4-7 NetWare 4.x 4-8 Soft reset NetWare 3.x 4-7 Software PC 3-7 Support, QMS Customer A-2 Internet A-3 Technical A-4 World-wide A-5 TCP/IP Configuration 4-9 Network configuration 4-10 Technical support, QMS A-4 Toner cartridge Installing 2-16 Troubleshooting Installation 2-25 Unpacking 2-7 Windows driver Installing 3-6 Windows 3.1, installing 3-9 Windows 95/98, installing 3-7 Windows for Workgroups, installing 3-9 Windows NT 3.52, see Windows PPD Windows NT 4.0, installing 3-12 Windows PPD Windows NT 3.51, installing 3-14