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Motorola DCH70

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doc0

USER GUIDE

Standard-Definition All-Digital Cable Receiver

MESSAGE

IMPORTANT SAFETY INSTRUCTIONS
Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturers instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Only use attachments/accessories specified by the manufacturer. Unplug this apparatus during lightning storms or when unused for long periods of time. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
IMPORTANT SAFETY CONSIDERATIONS
Be sure to follow these requirements during transportation and installation. The plug is the main disconnect device. It shall remain readily accessible and operable.
During Transportation to the Subscriber Home
Transport the cable terminal in its shipping box or an equally padded container. Do not expose the terminal to rain or moisture.

During Installation

Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. Install the terminal away from heat sources such as radiators, heat registers, and stoves. Installation of the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal does not exceed 40 C (104 F). Place the terminal on a flat surface not prone to vibration or impact. Do not install the terminal in an area where condensation occurs. To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not plug the AC power cord into a switched power outlet.

FCC COMPLIANCE

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by Motorola for compliance could void the users authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC DECLARATION OF CONFORMITY
Motorola Inc., Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCH70 receiver complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
Canada Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB003 du Canada.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance.

Software License

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (LICENSE) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (SOFTWARE) PROVIDED WITH MOTOROLAS DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A RECEIVER). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN THE RECEIVER AND THE SOFTWARE (COLLECTIVELY, PRODUCT), INCLUDING ALL COMPONENTS, DOCUMENTATION, AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. The Software includes associated media, any printed materials, and any on-line or electronic documentation. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its third party licensors retain the ownership of the Software. You may: USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred. TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.

You may not: (1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble, or reverse engineer the Software, including but not limited to modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter, or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws. The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation, or aircraft communications; or in design, construction, operation, or maintenance of any nuclear facility. MOTOROLA AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks, and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing, shall at all times remain with Motorola and its third party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its third party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution, or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorolas rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Motorola is not responsible for any third party software that is provided as a bundled application, or otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product.

U.S. GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044.
2007 Motorola, Inc. All rights reserved. MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. CableCARD and M-Card are trademarks or registered trademarks of Cable Television Laboratories, Inc. Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories. Macrovison is a registered trademark of Macrovision Corporation. All other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

CONTENTS

1 Introduction....1 Front Panel...2 Rear Panel....Operation...4 Turning Power On and Off...4 Changing Channels....4 Adjusting the Volume...4 Interactive Program Guide...4 M-Card....Connecting Your DCH receiver..6 Connecting Your DCH Receiver to an A/V Receiver (Audio Only).7 Video Connection Options...8 Connecting Your DCH Receiver to a Standard-Definition Stereo TV...9 Connecting Your DCH Receiver to a Stereo SDTV and Stereo VCR..10 Connecting Your DCH Receiver to an A/V Receiver, Stereo SDTV, and Stereo VCR..Recording Your Connections...Troubleshooting....14

1 INTRODUCTION

Congratulations on receiving a Motorola DCH70 StandardDefinition All-Digital Cable Receiver. This User Guide introduces you to the products basic features, outlines important safeguards, and provides several options for integrating this component into your current entertainment system. Please take a few moments to read through this User Guide as the configuration diagrams, on-screen menu description, and troubleshooting section will help you make the most of your home entertainment experience. To determine which features of digital cable are provided in your service area, please check with your local cable operator. They will be happy to provide instructions for these optional services.

Front Panel

Power Indicator Lit when the unit is powered ON, unlit when unit is OFF Message Indicator* Lit when a new message is waiting to be read, unlit otherwise IR remote sensor communicates with the remote control.
*The availability of certain features is dependent upon application support.

Rear Panel

RF In Connects to cable signal from your service provider RF Out Ch 3/4 modulated audio/video (SDTV) to TV or VCR Video Composite video (SDTV) outputs Audio Out Composite audio outputs Serial Service only Power supply connector M-Card Inserted M-Card

2 OPERATION

2 OPERATION Turning Power On and Off
Press POWER on the remote control to turn the DCH receiver on or off (standby). When using the remote control, be sure it is in cable mode by pressing CABLE before pressing POWER.

Changing Channels

You can change channels in three ways: Press channel + or on the remote control to step through the channel selection. Enter the number of the channel you wish to view using the number keys on the remote control. Select the channel in the interactive program guide.

Adjusting the Volume

Press volume + or on the remote control to adjust the volume. When you adjust the volume, the volume scale is displayed on the screen. Press mute on the remote control to toggle the sound on and off. For best audio quality, use the remote control to set the DCH receiver to approximately three quarters of the maximum volume level and then adjust the audio levels on external devices such as your TV or A/V receiver.
Interactive Program Guide
The interactive program guide displays information about TV programs and enables you to access features such as Parental Control or Pay-Per-View. Interactive program guides can vary with each cable service provider. Refer to
the interactive program guide instruction manual for detailed instructions.

M-Card

The M-Card is required to view cable television programs, previously recorded programs on the DVR, or interactive on-demand programs. The M-Card should not be removed.
3 CONNECTING YOUR DCH RECEIVER
Instructions and diagrams are included for the following connections: A/V receiver (audio only) Stereo standard-definition TV (SDTV) (audio and video) Stereo SDTV and stereo VCR (audio and video) A/V receiver, SDTV, and VCR (audio and video)
Before you move or change components on your entertainment system, review the following: For basic cable connections, use 75-ohm coaxial cables equipped with F-type connectors. Disconnect power from your equipment before connecting or changing cable connections.

CAUTION!

Do not place anything on top of your DCH receiver, especially other home entertainment components. Be sure to provide adequate ventilation to prevent overheating.
Connecting Your DCH Receiver to an A/V Receiver (Audio Only)

Audio connections to your A/V receiver consist of: Stereo audio (AUDIO L and R)

Video Connection Options

The DCH receiver offers several different video connection options. Composite video and RF coaxial connections allow you to view standard-definition TV programming. To determine whether your TV features RF coaxial or composite video, check the manual supplied with your TV. Use the guidelines below to determine the best video connection for your home entertainment system. The composite video connection. The RF Output connection with your TV set to channel 3 or 4.
Connecting Your DCH Receiver to a Standard-Definition Stereo TV
Connecting Your DCH Receiver to a Stereo SDTV and Stereo VCR
Connecting Your DCH Receiver to an A/V Receiver, Stereo SDTV, and Stereo VCR
4 RECORDING YOUR CONNECTIONS
Use the following diagram to record connections between your home entertainment components. You can use this diagram to reconnect your system if you move the equipment or add new equipment. Disconnect the power from the DCH receiver before connecting or changing cable connections. Do not place another component or object on top of the DCH receiver.

5 TROUBLESHOOTING

Before calling your cable provider, review this troubleshooting guide.
Problem The DCH receiver will not power on. Possible Solutions The DCH receiver may have received a software update and may not power on while the new software is being installed. Try again in a few minutes. Verify that the power supply is connected to the DCH receiver and an AC outlet. Unplug the DCH power supply cord from the AC outlet, plug it back in, and then press the POWER button. If the DCH receiver is connected to a switched outlet on another unit, verify that that unit is powered on. Unplug the DCH power supply cord from the AC outlet, plug it back it in, and then press the POWER button. Use of an unswitched outlet is recommended. Verify that the remote control is in Cable mode. Verify that there are no obstructions between the remote control and the DCH receiver. Aim the remote control directly at the DCH receiver front panel, not the TV or VCR. The angle between the remote control and the DCH receiver may be too large. Stand in front of the DCH receiver and not too far to either side. Press and release operation keys one at a time, firmly and deliberately. Check the batteries in the remote control. Install new batteries if needed.

The remote control does not work.
Problem There is no audio when viewing cable channels. Possible Solutions Verify that the Mute button on the remote control has not been pressed. Press mute on the remote control to restore sound. If the DCH receiver audio output is connected to the TV, verify that the Mute button on the TV has not been pressed. If the DCH receiver audio output is connected to a home theater receiver, verify that the receiver is set to the appropriate input source and the Mute button on the receiver has not been pressed. Verify that you have the correct cables for the audio connections. Verify that the audio cables are firmly connected between the DCH receiver and the audio playback device (TV, receiver, DVD player, etc.). Verify that the TV is powered on and set to the appropriate input source for the DCH receiver. Verify that the DCH receiver is powered on and tuned to an authorized cable channel. Verify that all video cables between the DCH receiver and the TV are firmly connected. Verify that the coaxial cable feed is firmly connected to the DCH receiver and the wall jack. If the DCH receiver video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source. Verify that closed captions are enabled on the TV. Closed captioning may not be available on the current program. Wide-screen TVs display 4:3 programs in this format unless set to Stretch (see your TV manual for information about stretching 4:3 video).
There is no video on the TV screen.
No closed captions display. There are black bars to the right and left of the picture. There are black bars above and below the picture.
Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some wide-screens TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video).
Problem There are black bars on all four sides of the picture. Possible Solutions This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to bottom, or the graphic appears below the active video, the program is being letterboxed by the broadcaster. You can minimize this by activating the zoom feature on the TV. A broadcaster may include black bars on either side of a wide screen broadcast. This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the DCH70 cannot correct the video. You may be able to minimize the border using the zoom feature on the TV.

doc1

IN STALLAT ION MANUA L

Installation Manual

MESSAGE

IMPORTANT SAFETY INSTRUCTIONS
Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturers instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Only use attachments/accessories specified by the manufacturer. Unplug this apparatus during lightning storms or when unused for long periods of time. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
IMPORTANT SAFETY CONSIDERATIONS
Be sure to follow these requirements during transportation and installation. The plug is the main disconnect device. It shall remain readily accessible and operable.
DURING TRANSPORTATION TO THE SUBSCRIBER HOME
Transport the cable terminal in its shipping box or an equally padded container. Do not expose the terminal to rain or moisture.

DURING INSTALLATION

Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. Install the terminal away from heat sources such as radiators, heat registers, and stoves. Installation of the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal does not exceed 40 C (104 F). Place the terminal on a flat surface not prone to vibration or impact. Do not install the terminal in an area where condensation occurs. To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not plug the AC power cord into a switched power outlet.

FCC COMPLIANCE

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by Motorola for compliance could void the users authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Memory Configuration.....31 Interactive Status....32 MAC Frequency Table....34 Control Channels.....34 Message Types.....35 In-band Program Association Table (PAT)...35 In-band Program Map Table (PMT)....36 Task Status.....36 In-band Multicast Address Filter.....37 Connected Home Status.....38 Keyboard / LED....Troubleshooting.....41

Figures

Figure 1-1 Front and rear views.....1 Figure 3-1 Cabling to a Standard-Definition stereo TV...9 Figure 3-2 Cabling an audio receiver....10

Tables

Table 3-1 Operational check procedures....11

1 INTRODUCTION

This manual provides instructions for cable operator personnel to install the Motorola DCH70 cable receiver. This unit includes a high-end processor, expanded memory, and enhanced graphics to support digital, on-demand, and interactive services. The DCH70 provides advanced capabilities, including: Authorization and purchase of on-demand programming Adaptability to various software platforms
As with all Motorola digital cable receivers, the hardware features are enabled by core operating and third party application software.
Figure 1-1 Front and rear views

Features

Tuner Digital MPEG-2 main profile main level video processor Provides an out-of-band (OOB) control channel
Standard Audio/Video Features ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer DES based encryption/DCII (via inserted CableCARD) access control Out-of-band data receiver (70-130 MHz) 2.048 Mbps Digital video scaling (picture in graphics) 32-bit 2D graphics support in hardware Macrovision copy protection Standard-Definition video output through: o o Baseband RF
Audio output through: Baseband L/R
Standard Data Features 8 MB flash memory 32 MB SDRAM On-board real-time RF return
Standard Miscellaneous Features Messaging capabilities

If You Need Help

If you need assistance while working with the DCH70, contact the Motorola Technical Response Center (TRC): Inside the U.S.: 1-888-944-HELP (1-888-944-4357) Outside the U.S.: Motorola Online: http://businessonline.motorola.com
The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking. For specific toll-free numbers when calling from outside the United States, please refer to your product manual or our Web page.

Calling for Repairs

If a Motorola DCH70 set-top requires repair service, please call one of the following Motorola Authorized Service Centers:
Company World Wide Digital Teleplan From USA or Canada 1-800-227-0450 1-800-352-5274 Outside USA or Canada 1-956-541-0600 1-302-322-6088
To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes. The Service Center will provide the shipping address of the location performing your repairs. To ship your equipment for repair: Pack the unit securely, if possible in its original factory shipping carton. Print or display the RSA number so it is easily visible on all equipment boxes. Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit. Ship the unit PREPAID to the address provided by the Service Center.

2 OVERVIEW Front Panel

Power Indicator Lit when the unit is powered ON, unlit when unit is OFF Message Indicator* Lit when a new message is waiting to be read, unlit otherwise IR remote sensor communicates with the remote control
*Availability of certain features is dependent upon application support.

2 OVERVIEW

Rear Panel
RF In Connects to cable signal from your service provider RF Out Ch 3/4 modulated audio/video (SDTV) to TV or VCR Video Composite video (SDTV) outputs Audio Out Composite audio outputs Serial Service only Power supply connector M-Card Inserted M-Card

M-Card

The M-Card is required to view cable television programs or interactive on-demand programs. The M-Card should not be removed.
3 INSTALLATION Before You Begin
Before you move or change components on the subscriber entertainment system: Review the installation instructions. Determine if you are connecting to a standard TV or a composite (baseband) monitor. Verify that you have the necessary cables and other required items.
Video Connection Options Use the following guidelines to determine the best video connection for the subscribers home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself. The DCH70 offers the following video outputs:
Video (composite) RF SDTV only SDTV only Use the composite video (video) output (L and R). If your TV only has a coaxial RF input, connect it to the DCH70 RF out connector.

3 INSTALLATION

Audio Connection Options Connect the stereo audio cable to the AUDIO L and R connectors on the DCH70 and the audio left and right connectors on the TV. When connecting to a home theater receiver, depending on its inputs, you can use the following DCH70 audio outputs:
Baseband Audio R and L If the audio receiver does not support Dolby Digital, use the baseband AUDIO L and R outputs to connect to the audio receiver.
The cabling diagrams show sample audio/video (A/V) connections to an audio receiver, where the receiver functions as an A/V router. The VCR and TV receive their A/V signals from the currently selected input device on the audio receiver. This is important when the subscriber has another A/V device such as a DVD player, a secondary VCR, a CD player, or other electronic component. We recommend connecting the TV to the monitor output so on-screen menus for the receiver can be displayed. (In many cases, the receivers themselves have interactive on-screen menus).

Installation Overview

1. Connect the composite video connector using a composite (RCA phono) cable. If the TV only has a coaxial RF input, connect it to the DCH70 RF OUT connector. 2. Connect the composite video connector using a composite (RCA phono) cable. If the TV only has a coaxial RF input, connect it to the DCH70 RF OUT connector.
Determine if you are connecting the audio to a home theater receiver or directly to the TV; use the baseband left and right audio out outputs.
3. Locate the cabling diagram(s) that best match the subscriber configuration. 4. Connect the audio and video cables in a manner matching that diagram. 5. Determine if you are connecting to a data device. For installation details, refer to instructions included with the data device. 6. Connect the cable terminal to the coaxial cable wall outlet. 7. Perform the operational check for the remote control.
Cabling to a Standard-Definition TV and an A/V Receiver
Figure 3-1 Cabling to a Standard-Definition stereo TV
Because some entertainment equipment cannot simultaneously support baseband composite video and S-Video, never simultaneously connect both video inputs.
Cabling to a Standard-Definition TV and Audio Receiver
To connect to an audio receiver, such as a home mini system, follow a daisy-chain convention. The A/V configuration illustrated enables digital stereo recording, including Dolby Surround sound. Use only one set of composite input connectors on the stereo:
Figure 3-2 Cabling an audio receiver
Operational Check for the Remote Control
The operational check tests communication with the remote control:
Table 3-1 Operational check procedures Feature Power on Testing Procedure Press POWER on the remote control to turn on the DCH70. Tune to the output channel (3 or 4). Channel selection Scan through the channels using the CHANNEL + or - keys. Tune to several channels by entering the channel number using the numeric keys. Volume control Press VOLUME + or - on the remote control to increase the volume to its upper limit, lowest level, and to a comfortable level. Press MUTE to turn the sound off. Press MUTE again to restore the sound.
If the DCH70 does not operate properly, refer to the Troubleshooting section.
Graphics Overlaying the Video
The DCH70 can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the On-Screen Diagnostics) and EPG. The DCH70 overlays these graphics whenever you open a menu or scroll through a program grid. On-screen graphics are available for all DCH70 video outputs.

4 DIAGNOSTICS

Diagnostics are displayed on the on-screen display (OSD). They confirm proper installation, including: Checking error states and signal integrity Identifying the cable terminal on the network Verify communications with the headend
For the diagnostics described in this section: All indicators are in decimal notation, unless otherwise noted. All signal-level and quality indicators use a 0 to 100% scale, unless otherwise noted. All sample displays are illustrative; actual data may differ from the examples. All screens self-refresh at a minimum rate of once every five seconds.
You can use the diagnostics when running the Base Platform software.

Using the Diagnostics

To operate the set-top, use the Motorola universal remote control. To access and navigate the diagnostic mode: 1. Ensure that the DCH70 is installed with the Base Platform software and that it is connected to an AC outlet. 2. Press POWER on the remote control to turn on the set-top. 3. Wait five seconds and then press POWER again to turn off the set-top. To enable diagnostic mode, press SELECT/OK on the remote control within two seconds after powering off. The DIAGNOSTICS main menu is displayed on the OSD:
You can use the following keys to navigate the diagnostics menus: Press channel , channel , cursor , or cursor to select d01 through d22.
Press cursor , cursor , SELECT, or ENTER to execute the selected diagnostic. To exit the diagnostic mode, press POWER on the remote control. The set-top exits the diagnostic mode and powers off.

General Status

This diagnostic displays the error code and description, purchase count, and other information:
The General Status fields are:
Field Error Error Code E 00 E 01 E 02 E 03 E 04 E 07 E 08 Description Error codes display on the OSD when an error occurs. If multiple errors occur, the last recorded error is displayed: Description NO ERROR NOT CONNECTED PWR CYCLE DRAM DPSRAM ROM RAM Cause Indicates normal condition after initialization The set-top did not receive a connect message Init Error DRAM error DP-SRAM error ROM verification failure Faulty RAM, ROM, EEPROM, or POST failure (this is a hardware failure) Dead battery or memory has not been initialized; occurs if battery fails to keep the RAM alive during power-down; Remedy None Restore out-of-band signal Send a connect message The set-top needs a power cycle to recover Not used Not used Power cycle the set-top; if repetitive, return for repair Return the set-top for repair

BATTERY

Return the set-top for repair; requires factory initialization message
Field E 10 E 11 E 12 E 13 E 14 E 15 E 16 E 17 Purchases Platform ID Mapped Platform ID Family ID Model ID Remod Channel Time Zone DST Entry Time DST Exit Time Current GPS Time Description disconnects the set-top SERIALNO INVALID UNIT ADDRESS POST ERROR BOOT STARTUP TSI INVALID FLASH BAD NUMBER BAD PLATVAL Invalid serial number Invalid unit address POST failed Sys_boot initialization failure System startup failure TSI Structure is corrupted Bad flash number specified for Initiate Flash Platform Bad platform validation step number Not used Return the set-top for repair; requires a unit creation message Not used Power cycle the set-top; if repetitive, return for repair Power cycle the set-top; if repetitive, return for repair Power cycle the set-top; if repetitive, return for repair Error logged, ignore Error logged, ignore

Indicates the number of unreported subscriber event purchases stored on the product. A unique 16-bit hexadecimal number that identifies the platform image (also called the ROM ID). A unique 16-bit hexadecimal number that identifies the platform image (also called the ROM ID), used in place of the Platform ID for certain third party applications. The manufacturer and product family, in hexadecimal The model, in hexadecimal The interface to the subscriber TV; channel 3 or 4 in the USA The time zone offset (in minutes) relative to GMT The daylight savings entry time The daylight savings exit time The current time

Out-Of-Band (OOB) Status

This diagnostic indicates the status of the out-of-band control channel.
The Out-Of-Band Status fields are:
Field Data Description Indicates whether data is being carried by the OOB (the indicators cover all packet processors, regardless of which stream they are monitoring, and are cleared when you enter the diagnostic). OSD * blank SNR Description OOB data detected within last 5 seconds OOB data not detected within last 5 seconds
When carrier lock has been established, displays an estimate of the carrier signal-to-noise ratio in dB, with an explanation: GOOD Good value FAIR Marginal signal level, check the signal POOR Unusable signal INVALID Invalid SNR value

EMM Data

Indicates whether the set-top is receiving a message on the EMM Stream OSD * blank Description EMM data detected within last 5 seconds EMM data not detected within last 5 seconds

Carrier Lock

The CARRIER LOCK is reset to 1 after an initialization from the headend or a power cycle. Each time the set-top detects a drop in OOB connectivity, the counter increments. OSD YES NO Description Carrier locked Carrier unlocked
Field Hunt Mode Description The state of OOB stream acquisition OSD None RR (Round Robin) EMM FIX SRCH Cur Freq LKC EMM Provider ID Description The set-top is locked to an OOB carrier The set-top is searching OOB frequencies trying to find an EMM Provider of 0 or 1. The set-top received a Provider ID change and is searching OOB frequencies for a new ID. The set-top has been commanded to attempt to lock onto a frequency. The set-top at some point had a valid Provider ID on the OOB frequency and is attempting to re-acquire it.
The current out-of-band frequency The last known carrier (OOB frequency that had correct Provider ID) The ID of the provider of the Entitlement Management Message (EMM)

In-Band Status

This diagnostic displays the in-band status for the last attempted channel tune.
The In-Band Status fields are:
Field Data Description Indicates whether data is being received on the in-band stream. The indicators cover all packet processors regardless of the stream they are monitoring: OSD * blank EMM Data Description In-band data received No In-band data received
Indicates whether data is being received on the EMM stream. The indicator is clear when the diagnostic is started.
Field Description OSD * blank Carrier Lock Description Data received No data received
Indicates whether the digital in-band receiver is locked to the carrier OSD YES NO Description Carrier locked Carrier unocked

PCR Lock

Indicates whether the in-band receiver is locked to the current program clock reference for a digital service OSD YES NO Description Carrier locked Carrier unlocked
When carrier lock has been established, displays an estimate of the carrier signal-to-noise ratio in dB, with an explanation. This estimate is based on the QAM cluster variance, which is proportional to the SNR. GOOD Good value FAIR Marginal signal level, check the signal POOR Unusable signal

Modulation Mode

The values displayed on the OSD are: 64 QAM 64 QAM digital channel 256 QAM 256 QAM digital channel The FEC errors (maximum count of 65535) at 5-second intervals. The Short Term Error Count is cleared after polling. The accumulation of the Short Term Error Count (maximum count of 65535). The Long Term Error Count is cleared every 24 hours. The actual frequency to which the tuner is programmed (Carrier Definition Frequency + 1.75 MHz).
Short Term Error Count Long Term Error Count Tuned Freq

Audio/Video Status

This diagnostic displays the audio and video status for the tuned channel.

Field ADP Lock

Description The ADP Lock indicates the audio processor locked status OSD YES NO Description Audio Processor is locked to the audio stream Audio Processor is not locked to the audio stream

Audio Mode

Audio Mode indicates the audio Mode of in incoming digital service.
OSD N/A Mono Stereo Surround AUDIO SPDIF Description The audio mode is not applicable to the currently tuned stream. The audio mode is monophonic. The audio mode is stereo. The audio mode is surround sound.
Indicates SPDIF Mode as set by application software OSD N/A Dolby 1+1 1/0 2/0 2/1 3/1 2/2 3/2 LFE 0 LFE 1 Description Audio SPDIF mode is not applicable For digital channels, the possible Dolby Digital modes are: Left is channel 1, right is channel 2 Center Left, right Left, center, right Left, right, surround Left, right, left surround, right surround Left, center, right, left surround, right surround Low frequency effects (subwoofer) channel not available Low frequency effects (subwoofer) channel available

CableCARD ID Host ID Data ID Validation

Pairing Rpt Method

Set to MMI or Reportback as received by a message from the headend, or
Field Description set to Unknown if the headend message was not received MSO Phone Number CableCARD Object Name Object Ver. Manufacturer HW Version Boot Version 2 Version
MSO Phone Number, as configured at the headend
Code object name executing on the CableCARD Code object version executing on the CableCARD CableCARD manufacturer Version number provided by the CableCARD. The version number provided by the CableCARD. The version number of the second stored object provided by the CableCARD.

Firmware Version

This diagnostic displays the following:
Field Dena firmware version or revision number Build date and time BOOT TSODA firmware version number CAMEL (CMLBK) firmware version number Description Firmware version number currently executing on the set-top Build data and time of the Dena firmware version Lowest firmware code level that can be used on this set-top Firmware version number of the TSODA Always 0000
Controls the CableCARD, the MoCA chip, and the Security Processor chip
Field Description Lists the firmware version, as well as the patch release version number The firmware version number of the FPGA image that controls the CableCARD The firmware version number of the Security Processor The firmware version number of the FPGA image that controls the MOCA chip The firmware version number of the patch release of the Security Processor The firmware version number of the FPGA image that controls the Security Processor The firmware version of the CPLD. Will be set to the string value defined by the factory or set to "N/A."
SP CableCARD Code MOCA Patch Security CPLD

Current Channel Status

This diagnostic displays the status of the last attempted tune on the in-band tuner. It shows channel type (analog/digital), acquisition state, purchasable indicator, preview indicator, parental control status, and mute status. The DCH70 is an all-digital cable receiver, so the Current Channel Status diagnostic will always be related to digital services (channel type will always be digital).
The Current Channel status fields are:
Field Connected State Type Description A connect or disconnect message determines whether the set-top is CONNECTED or DISCONNECTED. Indicates whether the channel is analog or digital: OSD ANALOG DIGITAL aaa Description Analog Digital
Displays the encryption mode for the channel on the OSD. For a digital channel, it can be: ENC encrypted UNE unencrypted

bb Status

(Digital channels only) The current epoch authorization reason is displayed in the hexadecimal format 0xbb on the OSD. Indicates the status of the currently tuned channel: OSD INIT CONFI ACQUI AUTH Not A Description Initialized State Configured Acquiring the program Authorized for the program Not authorized for the program

Preview

Indicates whether the program is in the free preview state: OSD YES NO Description The program is in the free preview state The program is not in the free preview state

Purchasable

Indicates whether the current program can be purchased for viewing: OSD YES NO Description Can be purchased Cannot be purchased

Purchased

Indicates whether the current or next program has been purchased: OSD YES NO Description Purchased Not purchased

CH Tuned Frequency

Indicates the channel currently tuned when the OSD appeared The actual programmed tuner frequency (Carrier Definition Frequency + 1.75 MHz)
The EPOCH Number and Type, Authorization, Service Status, and ID are for Motorola use only.

Renewable Security

The renewable security system includes a TVPC card that returns the security status to current.
The Renewable Security fields are:
Field TVPC Required / Not Required Crypto Status Description Indicates whether further operation of the set-top requires the TVPC
Lists the current mode as displayed on the CRYPTO OSD (Stand Alone, Support, or Not Mated) Indicates the TVPC status with the following variables: OSD 0a 0b 0c 0d Description OK TVPC communication problem TVPC required Validator does not match between GK and TVPC Invalid unit key number Old TVPC unit address TVPC not mated TVPC/base module unit address mismatch New TVPC, but wrong version number TVPC unit address mismatch

Version

Indicates the version of renewable security being used

Upstream Modem

This diagnostic displays the upstream status and operating parameters.

The RF Modem fields are:

Field Status Description Indicates the transmitter status with the following variables: OSD t Frequency Level Description Idle Transmitting
The transmitting frequency The approximate power value of the STARVUE II transmitter in dBmV. The difference between the power value on the diagnostic screen and the actual power of the STARVUE II module may be +/- 5 dBmV. Indicates the Interactive Pay-Per-View status with the following variables: OSD Enabled Unsent ## Disabled Description IPPV Enabled The set-top contains unsent IPPV transactions. The variable -## is the number of unsent transactions. IPPV disabled

Last Poll Req.

Indicates the sequence number of the last poll request received by the set-top. The time stamp of the last poll request is also displayed. If the set-top has received no poll request, the sequence number and time stamp fields display N/A. If the set-top has received a poll request but its system time has not yet been initialized, the time stamp field displays NOT AVAILABLE.
Last Poll Ack. Indicates the sequence number of the last poll acknowledge received by the settop. The time stamp of the last poll acknowledge is also displayed. Last Purchase Report Req. If the set-top has received no poll acknowledge, the sequence number and time stamp fields display N/A. If the set-top has received a poll acknowledge but its system time has not yet been initialized, the time stamp field displays NOT AVAILABLE.
Indicates the sequence number of the last purchase report request received by the set-top. The time stamp of the last purchase report request is also displayed. If the set-top has received no purchase report request, the sequence number and time stamp fields display N/A. If the set-top has received a purchase report request but its system time has not yet been initialized, the time stamp field displays NOT AVAILABLE.
Last Purchase Report Ack.
Indicates the sequence number of the last purchase report acknowledge received by the set-top. The time stamp of the last purchase report acknowledge is also displayed. If the set-top has received no purchase report acknowledge, the sequence number and time stamp fields display N/A. If the set-top has received a purchase report acknowledge but its system time has not yet been initialized, the time stamp field displays NOT AVAILABLE.

App Code Modules

This diagnostic displays the downloaded code modules. This can be a multi-page display. Press SELECT to display additional pages.
The Code Modules fields are:
Field Module Version Description The object name The object version
Field Status Description The object status modes available are: LOADING DELETED ENABLING ENABLED DSABLNG DISABLD DELETNG POSTPND ENNORUN DISNORUN The object AppID

Memory Configuration

INIT_STOPPED RUN_WAIT_DC_OR_C
RUNNING RUN_STOPPED INVALID MAC Abort Cntr
This counter increments every time the MAC layer reaches the cell abort count limit. It is reset by the successful upstream transmission of a cell for example, when an ACK is received by the set-top. If the counter reaches the MAC abort count limit, the DCH70 assumes the MAC layer is unavailable due to noise, congestion, or some other problem. The DCH70 stops transmitting data upstream, reports an error to the calling function, and attempts to re-enter the network using the initialization process. 0000 is displayed as default or if the MAC Abort CNTR is not configured or unknown. The socket mode and activity: UNUSED The socket is not being used. OPENED The socket is open. READY The socket is ready to send or receive. RECVING The socket is receiving data from the application server. SENDING The socket is sending data to the application server.

Socket Port State

MAC Frequency Table
The set-top uses a range of frequencies set by the host for upstream communications. The MAC Frequency Table displays your frequency and signal power.

Field Frequency Power

Description The frequency, in Hz, for an upstream channel The power level, in dBmV, used on a particular upstream channel to send data to the RPD

Control Channels

This diagnostic lists channels, band types, PIDs, and counts.

Message Types

This diagnostic lists message types, IDs, and counts.

Field Msg Id Cnt

Description The message type The low order byte of the Connection ID The number of messages received
In-band Program Association Table (PAT)
This diagnostic displays the Program Association Table Information (For Motorola use only).
In-band Program Map Table (PMT)
This diagnostic displays the Program Map Table information (For Motorola use only).

Task Status

This diagnostic lists tasks (For Motorola use only).
In-band Multicast Address Filter
This diagnostic displays in-band multicast filter information.
Field Filter Table: DMCA MCA PQ RQ APP CID Register Values: MCA PID

Description

The default multicast 16 address The current multicast 16 address The preemption notification queue ID The response queue ID The application ID The connection ID
Multicast 16 filter register contents PID filter register contents

Connected Home Status

This diagnostic displays information related to the Home Network of which the settop is a part. This diagnostic is not applicable to the DCH70.

Field RF Freq MoCA

Description RF frequency of the MoCA network as a numerical value in the range of 0 to 1500 inclusive, representing MHz. Displays "N/A" if the MoCA network is NOT established. The Network and Local MoCA version IDs in the format NN/LL, where NN is the 2 digit Network MoCA version and LL is the 2 digit Local MoCA node version. Displays "N/A" if the MoCA network is NOT established. The MoCA RF Password for the MoCA network is a 12 to 17 decimal digit value, if privacy is enabled in the MoCA network. Displays "N/A" if the MoCA network is NOT established.

RF Password

Field Connected Home Table Description The Connected Home Table contains information related to each device connected to the set-top through the Home Network. The fields included in the Connected Home Table are: Nodes The MoCA Node ID and Set-top MR-DVR Node ID values of each device in the Home Network in format MM/SS, where MM equals the decimal digit MoCA Node ID within the range of 0-15 and SS equals the decimal digit Set-top MR-DVR Node ID within the range 1-8. Displays a single dash - for the device if this information is not available. Displays an asterisk * in the row of the device that is the Local Device displaying diagnostics Displays an N in the row for the device that is the Network Coordinator for the Home Network. Displays an M in the row of the device that is the MR-DVR Set-top Master device. Displays da in the row of any device that is in the Home Network but is de-authorized for MR-DVR services Displays inact in the row of any device that is inactive in the MR-DVR network NIM EHub ETerm Hub Term N/A
Displays the device type of the device:listed:

#Ses Ver Mac IP

The total number of MR-DVR playback and record sessions currently being supported by the device listed Displays the software version of the Entropic chipset in xx.yy format of the device listed The MAC address of the device listed in 8-byte colon-hex format (xx:xx:xx:xx:xx:xx:xx:xx) The IP address of the device listed in 4-byte dotted decimal format (xxx.xxx.xxx.xxx). Displays 0.0.0.0 if the IP address of the device is not configured or unknown.
Connected Home Link Status Table
The Connected Home Link Status Table contains information related to the transmit phy rate between each device in the Home Network and may display warning indications under fault conditions. The warning status fields are in format aabbcc preceding the From Node row heading. These fields are blank if no fault condition exists, or display the following under the defined conditions: aa bb cc Displays Bw in the aa portion to indicate a minimum bandwidth available warning Displays Fr in the bb portion to indicate a packet error warning Displays Pw in the cc portion to indicate a power level warning Displays In Progress when the set-top is in the process of collecting the required data and populating the Connected Home Link Status Table Displays Complete when the set-top has completed collecting the required data and has populated the Connected Home Link Status Table Displays N/A when the data it has collected is invalid or unable to retrieve the data

 

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