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Motorola DCT6412 Manual

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Graphical symbols and supplemental warning marking locations on bottom of terminal.


TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE. The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated dangerous voltage within the products enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.


If you find the unit in need of repair, call Motorola Support at 1-866-668-2271 or 1-866-MOT-BCS1.
This reminder is provided to call the CATV system installers attention to Article 820-40 of the NEC that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building, as close as possible to the point of cable entry as practical.
Electric service Ground equipment clamp Antenna lead in wire
Antenna discharge unit (NEC Section 810-20)

Grounding clamps

Grounding conductors (NEC Section 810-21)
Power service grounding electrode system (NEC Article 250, Part H) NEC=NATIONAL ELECTRICAL CODE
Read instructions All the safety and operating instructions should be read before the appliance is operated. Retain instructions The safety and operating instructions should be retained for future reference. Heed warnings All warnings on the appliance and in the operating instructions should be adhered to. Follow instructions All operating and use instructions should be followed. Cleaning Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. Attachments Do not use attachments not recommended as they may cause hazard. Water and moisture Do not use this equipment near water; for example, near a bathtub, wash bowl, kitchen sink, or laundry-tub, in a wet basement, or near a swimming pool, and the like. Accessories Do not place this product on an unstable cart, stand, tripod, bracket, or table. The product may fall causing serious injury and serious damage to the appliance. Use only with a cart, stand, tripod, bracket, or table recommended by the manufacturer, or sold with the equipment. Any mounting of the appliance should follow the manufacturers instructions, and should use a mounting accessory recommended by the manufacturer. Ventilation Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the equipment and to protect it from overheating. The openings should never be blocked by placing the product on a bed, sofa, rug, or similar surface. Equipment should never be placed near or over a radiator or heat register, or in a built-in installation such as a bookcase or rack unless proper ventilation is provided. Power sources This product should be operated only from the type of power sources indicated on the marking label. If you are not sure of the type of power supplied to your home, consult your local power company. For equipment intended to operate from battery power, or other sources, refer to the operating instructions. Ground or polarization This equipment may be equipped with a polarized alternating-current line plug (a plug having one blade wider than the other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the plug fully into the outlet, try reversing the plug. If the plug should still fail to fit, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized plug. Alternate warnings This equipment may be equipped with a 3-wire grounding-type plug, a plug having a third (grounding) pin. This pin will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug. Power cord protection Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from the appliance

Outdoor Antenna Grounding If an outside antenna or cable system is connected to the equipment, be sure the antenna or cable system is grounded as to provide some protection against voltage surges and built-up static charges. Lightning For added protection for this equipment during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the video product due to lightning and power line surges. Power lines An outside antenna system should not be located in the vicinity of overhead power lines or where it can fall into such power lines or circuits. When installing an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits, as contact with them may be fatal. Overloading Do not overload wall outlets and extension cords as this can result in a risk of fire or electrical shock. Object and liquid entry Never push objects of any kind into this equipment through openings, as they may touch dangerous voltage points or short-out parts that could result in a fire or electrical shock. Never spill liquid of any kind on the product. Servicing Do not attempt to service this equipment yourself, as opening or removing covers may expose you to dangerous voltage or other hazards, refer all servicing to qualified service personnel. Damage requiring service Unplug this equipment from the wall outlet and refer servicing to qualified service personnel under the following conditions:
a When the power supply cord or plug is damaged. b If the equipment has been exposed to rain or water. c If liquid has been spilled, or objects have fallen into the equipment. d If the equipment does not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operating instructions, as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the equipment to its normal operation.
e If the equipment has been dropped or cabinet has been damaged. f
When the equipment exhibits a distinct change in performance, indicating a need for service.
Replacement parts When replacement parts are required, be sure the service technician has used replacement parts specified by the manufacturer or have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock, or other hazards. Safety check Upon completion of any service or repairs to this video product, ask the service technician to perform safety checks to determine that the product is in proper operational condition.
Battery usage Notwithstanding any information provided by Motorola in this manual regarding the use of batteries, the end user assumes all responsibility and liability to use and dispose of batteries in accordance with all applicable laws, rules and regulations. Motorola will not be liable to anyone for the end user's failure to use and/or dispose of batteries in the proper manner and in accordance with such laws, rules and regulations, or for any defect contained in batteries which may cause injury damage to persons or property. Heat This product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.

Regulatory Information

Federal Communications Commission Radio and Television Interface Statement for a Class B Device This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: Increase the separation between the equipment and the affected receiver Connect the equipment on a circuit different from the one the receiver is on Ensure that the cover plate for the security card is secured and tight
Changes or modification not expressly approved by the party responsible for compliance could void the users authority to operate the equipment.
Declaration of Conformity
According to 47 CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc., 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446, declares under sole responsibility that the product identifies with 47 CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is identical to the representative unit tested and found to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47 CFR 2.909. Operation is subject to the following condition: This device must accept any interference received, including interference that may cause undesired operation. The above named party is responsible for ensuring that the equipment complies with the standards of 47 CFR, Paragraphs 15.101 to 15.109. The Class B digital apparatus meets all requirements of the Canadian Interface Causing Equipment Regulations.

Software License

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (LICENSE) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (SOFTWARE) PROVIDED WITH MOTOROLAS DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A RECEIVER). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN THE RECEIVER AND THE SOFTWARE (COLLECTIVELY, PRODUCT), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. The Software includes associated media, any printed materials, and any on-line or electronic documentation. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its third party licensors retain the ownership of the Software. SOFTWARE LICENSE You may: USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred. TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form. You may not: (1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws. The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its third party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its third party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorolas rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Motorola is not responsible for any third party software that is provided as a bundled application, or otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product.

Recording Your Connections.. 30 Data Devices... 31 Data Features.... 31 Troubleshooting... 32
DCT6400 Series User Guide INTRODUCTION
Welcome and congratulations on receiving a Motorola DCT6400 Series High Definition Dual Tuner DVR Cable Receiver, one of the most advanced interactive digital cable receivers available today. With the DCT*, Motorola has merged the extraordinary features of digital cable the seemingly endless programming options, interactive program guides, Video on Demand (VOD), and commercial free, CD quality music with the flexibility of a dual tuner digital video recorder (DVR) and the incredible picture quality and sound of high definition TV (HDTV). The DCT* includes an Entertainment Package that enables a direct digital connection to consumer audio and video devices through 1394-DTV and DVI interfaces. The DCT* is fully equipped with a factory installed hard drive for hours of DVR functionality, which includes the capability of recording high definition (HD) programs and watch and record functionality. This User Guide introduces you to the basic features of the DCT*, outlines important safeguards, and provides several options for integrating this component into your current entertainment system. Please take a few moments to read through this User Guide as the configuration diagrams, on-screen menu description, and troubleshooting section will help you make the most of your home entertainment experience. To determine which features of digital cable are provided in your service area, please check with your local cable operator. They will be happy to provide instructions for these optional services. In this manual, DCT* refers to the DCT6400 Series of High Definition Cable Receivers: the DCT6412 and DCT6416.
Lights when a message is waiting

Message Indicator

Turns the DCT* on or off Displays the menu area

POWER switch

MENU switch
Displays current channel and program information

INFO switch

Dual Tuner DVR / HDTV Capable
Connects to support devices
Moves cursor around program guide and menu screens Connects to a CD player or stereo tuner

POWER indicator

Lights to indicate DCT* is on


Connects to baseband video output of a VCR, camcorder, or other video device
Connects to a CD player or stereo tuner Connects to cable signal from your service provider


Connects DCT* to a high-definition TV



Supports PC networking





TV Pass Card
Enables DCT* to control a VCR while recording a selected program. (Not supported by all program guides.)
Connects to support devices Connects to audio input of a stereo receiver


DCT6400 Series User Guide

RECORD Indicator

Lights to indicate the DVR is recording Selects menu options Displays the program guide Reserved for future use

SELECT switch

GUIDE switch

OPTION switch


REMOTE indicator

Lights to indicate remote control is in use


Supports electronic commerce using a Smart Card


Displays channel number and time of day
Scrolls down or up through the channels


Provides Dolby Digital 5.1 audio or PCM audio
Connects to baseband video output from a VCR, camcorder, or other video device


Connect AC power cord from another device, such as a TV or VCR


Delivers video to an external device, such as a TV or VCR

AC Switched Outlet


IEEE 1394

Delivers component video

Y Pb Pr

Connects to audio and video devices


*Your DCT* may not support all of the inputs and outputs shown.
Connect to S-Video input of TV or VCR


Turning Power On and Off
Press POWER on the front panel to turn the DCT* on or off. When using the remote control, be sure it is in cable mode by pressing CABLE before pressing POWER.

Changing Channels

You can change channels in two ways: Press CHANNEL ! or " on the front panel of the DCT*, or press CHANNEL + or - on the remote control to step through the channel selection. Enter the number of the channel you wish to view using the number keys on the remote control.

Adjusting the Volume

Press VOLUME + or on the remote control to adjust the volume. When you adjust the volume, the volume scale is displayed on the screen. Press MUTE on the remote control to turn the sound off and on again. For best audio quality, use the remote control to set the DCT* to approximately of the maximum volume level and then adjust the audio levels on external devices such as your TV or A/V Receiver.
Interactive Program Guide
The interactive program guide displays information about TV programs and enables you to access features such as Parental Control or Pay-Per-View. Interactive program guides can vary with each cable service provider. Refer to the interactive program guide instruction manual for detailed instructions.
The DCT* is equipped with an internal hard drive for DVR functionality, which provides the ability to record both standard definition TV (SDTV) and high definition TV (HDTV) programs. Storage time depends on the video format and the bit rate at which it is received.

What is DVR?

DVR stands for Digital Video Recorder. A standard VCR records and plays analog video. DVR records and plays digital video. Unlike an analog cassette tape, the DCT*'s hard drive allows recording and playback to occur simultaneously. DVR offers the ability to control your viewing experience by pausing (time shifting) live TV and providing trick playback modes (pause, fast forward, slow forward, fast rewind, slow rewind). You may experience a slight delay between time shifted and live TV. With the DCT*, you can: Record Programming Record hours of TV programming. The total hours of recorded content will vary based on the storage capacity of your DCT* and type of content (digital, analog, or HD) being recorded. Maintain a Personal Program Library Maintain a personal library of recorded programming, accessed by using the electronic program guide (EPG). Control Live TV Pause, rewind, and fast-forward live TV. Simultaneously Watch Two Programs Watch two programs and easily switch between them using the SWAP key on your remote control. (Dependent upon program guide support.) Simultaneous Watch and Record Record one program in the background while viewing another live broadcast at the same time.

User Settings


TV Type

Sets the aspect ratio. The front panel display indicates the type you select. Defaults to 16:9. Options are 16:9 for wide screen TVs or 4:3 LETTERBOX or 4:3 PAN/SCAN for standard TVs: 4:3 LETTERBOX fits widescreen programming on the screen by placing black bars at the top and bottom. 4:3 PAN/SCAN fills the screen by cropping the left and right edges of widescreen programming.

DVI/YPbPr Output

Sets the video display format for the component video outputs. The front panel display indicates the format you select. Defaults to 1080i. Options are 1080i, 720p, 480p, or 480i. Some TVs only support certain display formats. Check your TV user manual for more information. If you are not using an HDTV with the DCT*, selecting a format other than 480i causes the on-screen display to go blank. If this occurs, you can view the settings on the front panel display to change the YPbPr Output back to 480i. If you are not using the DVI video connection, the DVI/YPbPr OUTPUT setting displays as YPbPr OUTPUT.

4:3 Override

Sets the display format for 4:3 standard-definition programming. If the YPrPb Output is set to 1080i, 720p, or 480p, this setting defaults to 480i. If the YPrPb Output is set to 480i, this setting defaults to OFF and cannot be changed. Options are: OFF displays non-high-definition programs having a 4:3 aspect ratio in wide screen format. On an HDTV, black bars display on the left and right of the picture. Selecting OFF for a 4:3 TV may result in a small picture with black bars around it. 480i displays non-high-definition programs in their original 480i format. Some TVs cannot display 480i format on their component video inputs (YPbPr). Check the TV user manual for more information. Graphics overlaying the video are displayed. 480p converts non-high-definition TV programs to a higher-quality 480p format. Some TVs cannot display 480p format on their component video inputs (YPbPr). Check the TV user manual for more information. Graphics overlaying the video are not displayed. Stretch automatically stretches all standard definition programming to fill your widescreen display. Stretch can only be selected if you have TV Type set to 16:9.

Closed Caption

Turns closed captions off or on. The front panel display indicates the status of the closed captions. Defaults to DISABLED. Options are ENABLED or DISABLED. Sets the font size for closed captions. Defaults to AUTO. Options are AUTO, STANDARD, LARGE, or SMALL. Sets the font style for closed captions. Defaults to AUTO. Options are AUTO, MONO SERIF, PROPORTION SERIF, MONO NO SERIF, PROPORTION NO SERIF, CASUAL, CURSIVE, or SMALL. Sets the foreground color for closed captions. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Sets the opacity of the closed captions foreground. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING.

For information on connecting for HDTV, see Video Options on the next page.
CAUTION! Do not place anything on top of the DCT*, especially other home entertainment components. Be sure to provide adequate ventilation to prevent overheating.

Video Connection Options

The DCT* offers five different video connection options. Component video, DVI, and IEEE 1394 allow you to view both HD and standard TV programming. Composite video and RF coaxial connections allow you to view only standard definition TV programming. To determine whether your TV features component video, DVI, IEEE 1394, S-Video, or composite video, check the manual supplied with your TV. Use the guidelines below to determine the best video connection for your home entertainment system: Component video (YPbPr) HDTV and SDTV The YPbPr connectors on your DCT* provide HD component video. Component is the most widely supported HD video connection. S-Video SDTV If component video connections are not available on your TV, use the S-Video connection. Video (also referred to as composite video) SDTV If S-Video is not available, use the composite video (VIDEO) connection. RF Input SDTV If your TV only has an RF input, you can connect to the DCT* using a RF Modulator, which can be purchased at most electronics stores. DVI or IEEE 1394 HDTV and SDTV DVI and IEEE 1394 offer higher quality HD video than component video. If your TV has a DVI input, connect to the DVI-D connections on your DCT* instead of the IEEE 1394 connection. The IEEE 1394 is a video and audio connection, so no audio connections are required if you are using the IEEE 1394 connection and you plan to use your TVs speakers as the primary audio source. HD video can only be viewed with DVI, IEEE 1394, or component video connections.
Important Safety Considerations


2 inch space 2




Follow these important safety guidelines when positioning and connecting the DCT*: Position the DCT* with at least 2 inches of space above and on all sides Do not block the slots and openings in the DCT* Do not place anything on top of the DCT* Do not position the DCT* in an enclosed space that would restrict airflow around the unit Do not position the DCT* near any external heat source that could raise the temperature around the unit. Do not place the DCT* on top of another heat-producing electronic device. Allow for adequate ventilation around the DCT* to maintain normal operating temperature. Do not place the DCT* in a sealed enclosure without providing for adequate airflow. Do not plug the AC power cord into a switched power outlet.

Connect the stereo audio cable to the AUDIO R and L connectors on the DCT* and the AUDIO LEFT and AUDIO RIGHT connectors on the HDTV. The optical (OPTICAL SPDIF) or coaxial digital (SPDIF) audio outputs may be used in place of the stereo audio outputs (AUDIO R and L). In most cases these outputs offer a higher level of audio quality, including support for 5.1 Surround Sound.
If your equipment supports it:
For information on configuring your DCT* settings, see Optimizing Your DCT* for High Definition TV.

Either / or







A/V receiver
Connecting an A/V Receiver Audio Only
There are three options available for audio connections to your A/V receiver: Optical (OPTICAL SPDIF) Coaxial (SPDIF) Stereo audio (AUDIO R and L)
If your equipment supports it, the optical (OPTICAL SPDIF) or coaxial (SPDIF) audio outputs may be used in place of the stereo audio outputs (AUDIO R and L). In most cases these outputs offer a higher level of audio quality, including support for 5.1 surround sound. Optical SPDIF: Connect the optical SPDIF cable to the OPTICAL on the DCT* and the OPTICAL connector on the A/V receiver.

SPDIF connector

SPDIF: Connect the digital audio cable to the SPDIF connector on the DCT* and the DIGITAL INPUT COAX connector on the A/V receiver. Stereo audio: Connect the stereo audio cable to the AUDIO R and L connectors on the DCT* and the AUDIO LEFT and AUDIO RIGHT connectors on the A/V receiver.

RF (75 ohm) connection

S-Video connection

Video connection

Stereo TV

Connecting a Stereo TV

Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the DCT*. Connect the stereo audio cable to the AUDIO R and L connectors on the DCT* and the AUDIO LEFT and AUDIO RIGHT connectors on the stereo TV. Connect a video cable to the VIDEO OUT connector on the DCT* and the INPUT VIDEO on the TV or an S-video cable to the S-VIDEO connectors on the DCT* and the TV.
This video connection method does not support HD video. For more information, see Connecting your DCT* to an HDTV Video Only on page 18.

Use this diagram to record connections between your home entertainment components. You can use this diagram to reconnect your system if you move the equipment or add new equipment. Disconnect the power from the DCT* before connecting or changing cable connections. Do not place another component or object on top of the DCT*. DCT6400 Series







Stereo receiver





DCT6400 Series User Guide DATA DEVICES

USB devices

Audio/Video devices
Do not attempt to connect data devices without contacting your service provider. Advanced data features require the proper application and network infrastructure to operate.

Data Features

In addition to high quality audio and video, the DCT* has the capability to deliver high-speed data services such as Internet access, e-mail, IP Telephony, E-Commerce, and home banking. Your DCT* may be equipped with the interface connections illustrated, but their functionality depends on the services offered by your service provider.


Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider. Problem
The DCT* will not power on

Possible Solution

The DCT* may have received a software update and may not power on while the new software is being installed. Try again in a few minutes. Verify that the AC power cord is connected to the DCT* and an AC outlet. Unplug the DCT* from the AC outlet, plug it back in, and then press the POWER button. If the DCT* is connected to a switched outlet on another unit, verify that that unit is powered on. Unplug the power cord from the DCT*s AC outlet, plug it back it in, and then press the POWER button. Press the POWER button on the DCT* front panel instead of the remote control. The batteries in the remote control may be depleted.
The remote control does not work
Verify that the remote control is in Cable mode. Verify that there are no obstructions between the remote control and the DCT*. Aim the remote control directly at the DCT* front panel, not the TV or VCR. The angle between the remote control and the DCT* may be too large. Stand in front of the DCT* and not too far to either side. Press and release operation keys one at a time, firmly and deliberately. Try changing channels using the buttons on the DCT* front panel. Check the batteries in the remote control. Install new batteries if needed.

There are no graphics, closed captions, or program guides appearing on the TV screen
The DCT* cannot generate graphics on all video outputs at all times. If the DCT* is set to 1080i, 720p, or 480p output format, graphics are only available on the HD video outputs (DVI and component video). If the DCT* is set to 480i, graphics are available on all video outputs. If the DCT* is connected to a standard definition TV, verify that the DCT* is configured to use the 480i output mode. Verify that closed captions on the DCT* have been enabled in the User Settings menu. If you are using an IEEE 1394 connection, on-screen graphics, including closed captions and program guides, will not be displayed.
There are black bars to the right and left of the picture
Wide screen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most wide screen TVs to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video). If the DCT* is connected to a wide screen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu. Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats even though the video is not 16:9.
There are black bars above and below the picture
All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the DCT* is tuned to a 4:3 program. Set the TV TYPE to 4:3 Pan-Scan. This enables the DCT* to remove the black bars above and below the picture when possible. Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some wide screens TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video). 35
There are black bars on all four sides of the picture
This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p. This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to bottom, or the graphic appears below the active video, the program is being letterboxed by the broadcaster. You can minimize this by activating the zoom feature on the TV. A broadcaster may include black bars on either side of a wide screen broadcast. This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the DCT* cannot correct the video. You may be able to minimize the border using the zoom feature on the TV.

The DCT* is making a humming noise.
The DCT* includes an integrated hard drive and a fan for cooling. During normal operation, the DCT* emits a low humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the internal fan adjusts to changes in the temperature around the DCT*. Please note the hard drive will stay on even when the DCT* is turned off.
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512659-001 4/04 MGBI


Your Access to Digital Cable

Main Menu

i-Guides Main Menu* gives you easy access to all the features of digital cable. Simply press MENU twice on your remote, then select from the options available, including TV Listings By Time, viewing options by category, Parental Locks, Favorites, Local Weather and more.

Picture In Guide

i-Guide provides you with an all new Picture in Guide, displaying the programming you were watching while you are in the guide. Never miss whats happening while you search for whats on, schedule recordings or get more information.

On-Screen Program Guide

The on-screen guide is your source for finding out whats on your digital cable service. The program guide for i-Guide provides 90 minutes of listings on each screen. As you navigate throughout the guide, your current selection is highlighted in yellow, and a program or feature description appears on screen. Press GUIDE on your remote to access TV Listings for the current time.

Quick Menu

The Quick Menu feature provides shortcuts to the key features of your program guide and digital cable service. Simply press MENU on your remote to access Quick Menu. The Quick Menu will appear over any video or guide screens when the MENU button on your remote is selected. The Quick Menu is designed to allow you to launch directly into i-Guide features without having to navigate through a series of menus.
*Menu selections vary depending on the services you cable provider offers.
Guide Symbols to Know Quick Menu Icons These icons may appear in Quick Menu*, depending on the services your cable provider offers. Highlight and select the icon with your remote and you will immediately access the area indicated.
Guide Main Menu Search Menu Pay-Per-View Listings Favorites List Kids Search Menu Sports Search Menu Listings By Channel Message Center
Digital Recordings On Demand Menu Digital Music Listings Movies Search Menu Listings By Time Guide Setup Menu Pay-Per-View Events Pay-Per-View by Title

Reminder Options

Reminder Options let you customize the frequency and timing for Reminders. Use the buttons to set repeating Reminders that will appear Once, Once a Day, Once a Week, Mon-Fri or Sat-Sun. Determine the Start Time for the Reminder to appear on screen, up to 15 minutes prior to the program start. Reminder End Time enables you to extend the reminder period beyond the end of the program up to 2 hours after the program is over. When you set a Reminder, you have the option of bypassing locks* you placed on the program. You can then tune directly to the program from the Reminder without having to enter your Locks PIN, if you have set one up (See Parental Locks section for more information).
* This option appears only if you have already set a lock for that program.


Smart Channel Surfing (Flip & Mini Guide)
The Flip Bar allows you to see program information as you change channels to help you know more about whats on. Information on the Flip Bar includes program name, start and end time, channel, current time and a brief program description. Press CHAN to change channels and see the Flip Bar on screen. When you find a program you like, press OK to make the Flip Bar disappear or press INFO for more program details. To see the Flip Bar for the program you are watching, just press the INFO button on the remote.

Mini Guide (Browse)

The Mini Guide screen allows you to watch television and view program listings without having to leave the program you are watching or go to the full screen guide. Mini Guide is seen on the lower 1/3 of your television screen and displays two channels and 90 minutes of listings. To access Mini Guide, press the OK button on your remote. Use the arrows to see listings on other channels and the arrows to see listings at other times. At anytime, press INFO to see additional information about that program.
Use the LOCK, FAV and INFO buttons on your remote to activate these features while using Flip and Mini Guide.


Digital Music
Digital Music is continuous, commercial-free music in a variety of formats. To access Digital Music: Select Digital Music from the Main Menu, or Press the Icon on the Quick Menu, or Press the MUSIC button on the remote if available.
You can press INFO for more information on each category. Then select a music format and enjoy the music. As youre listening, press INFO for more information on title, track and artist. *
Digital Music channels may also be set as Favorites so you can quickly navigate through your favorite music channels. Refer to the Favorites section for more information.

To purchase a program, highlight the your order.
Icon and follow the on-screen prompts to complete and confirm
If the program is scheduled to air at a future time, a Reminder is automatically set to notify you of your order before the program begins.
Guide Symbols to Know - PPV Information Screens
Go back to the previous screen Order the program, or cancel an ordered program Set Recording Timers (Requires separate VCR Setup or use of Digital Video Recorder) Place a Lock on the program to restrict viewing
See all the times the program will be airing Save this channel in your Favorites list
Indicates the program is available as a package


Ordering Pay-Per-View By Phone
If your cable provider offers phone ordering, the order instructions appear on-screen. Simply call the number to place your order. Then select Continue to complete your order.
Ordering Pay-Per-View Packages
Your cable service may offer programs in a package by title, time bock, etc. Select the package title from the listings, and if available in a package, a icon will appear if the program is part of a package.
Canceling a Pay-Per-View Order
To cancel a PPV order before the program starts: Select the ordered program in any of the listings menus (there will be a $ sign in the Instant Information). From the information screen, select the Icon and follow the prompts to cancel the order.
Note: In some cable systems, your order will automatically be cancelled if you do not tune to the program. In systems that use phone ordering, you will need to call in your cancellation. Please check with your cable provider for the correct Pay-Per-View cancellation procedure.

Pay-Per-View Notices

Pay-Per-View Program Started A Program Started screen will appear if you try to order a PPV program that is in progress but is within the purchase window. You may still order this program, but you may miss a portion of the program.
Note: The purchase window is established by your cable provider.
PPV Order Conflict When you order a PPV program that airs at the same time as an existing PPV order, you will be alerted on-screen with the option to cancel an order or keep both orders.
Pay-Per-View Program Missed If you have ordered a PPV program but didnt tune to it a Program Missed notice will appear, asking if you would like to reschedule your order.
Note: This screen will not appear in systems that use phone ordering.
On Demand (Optional Feature)
Watch movies and other programs whenever you want with On Demand.* When you rent an On Demand program or package, it is reserved for a specific period of time. You can access and watch the program at your convenience as many times as you want within the rental period. You can even pause, fast forward and rewind using your remote. Note: Rental period is establisthed by your cable provider.

Accessing On Demand

You can access On Demand programming multiple ways, depending on your cable providers service.+ From the Main Menu From the Quick Menu From a channel in the TV Listings From an On Demand Tab in the Flip Bar
Ordering On Demand Programs
The On Demand Menu displays categories of buttons on your remote to select a category and access listings for the category or programming. Use the access sub-category menus.**
Select a title to access detailed information, including title length, cost, program rating and a program description.
* On Demand not available in all areas. On Demand programs may not be recorded with DVR (if available). **Menu label and categories vary by cable provider. +If available from your cable provider.


Icon, and follow the on-screen prompts to complete your order. If the To buy the program, highlight the program is available at no cost+, a Icon will appear instead of. Your selection will begin playing immediately and you can watch as often as you want during the period.
Guide Symbols to Know On Demand Action Icons
- Go back to the previous screen - Order the program, or cancel an ordered program - Tune to a program (for free and subscription programming) - Preview - Place a Lock on the program to restrict viewing - Resume play of the video (appears for purchased videos) - Restart the video from the beginning (appears for purchased videos) - Delete the title from your rented titles list (appears for purchased videos) - Indicates the program is available as a package - Cancel Selection
Watching On Demand Programs
Use your remote to pause, fast forward, rewind and stop the program. Play Pause
You may also be able to use the VCR control buttons available on some digital cable remotes. Remote control features vary.


Fast Forward
If you have stopped a program and want to come back to it later, select My Rentals* from the On Demand Menu. Highlight and select a title and see an information screen that displays your remaining rental time and other program details. Select to start watching where you left off, or select to start the program from the beginning. Watch as many times as you want within the rental period.
You can also find rented titles in other On Demand listing screens. A checkmark appears in the Instant Information to identify it as a rented program.

On Demand Packages

Some programs may be available as part of a package. If a program is available in a package, or available with a subscription service, a notice will appear on your screen. You can select Icon to continue with the purchase, Icon to learn more about the package. to cancel or Note: On Demand programs that are free or part of a subscription may not appear on the My Rentals list. These programs can be accessed at any time from the listings.

If a Reminder appears during a On Demand program you are watching, you can accept the Reminder and tune to the program, which stops the On Demand program. To return to your On Demand program later, access it from your list of rented titles and Resume or Restart from the beginning.
* Menu label varies by cable system

HDTV (Optional Feature)

High Definition (HD or HDTV) is the most dramatic change for viewers since the introduction of color TV! HD is the highest resolution digital television format available, offering up to 5 times the resolution of standard analog television. HD delivers theater-quality pictures and Dolby DigitalTM surround sound. Watch your favorite shows, movies, sports and events with a wider screen, life-like picture and crystal clear sound. Only through your local cable provider can you access all the HD programming available, including local broadcast networks in HD, all without an antenna. To find a listing of the HD programming available in your area, press MENU to go to the Main Menu and select HD. You can also search for HD programs from the Search Menu. Note: You must have HD equipment to view HD programming.
Digital Video Recording (DVR) with Dual Tuner (Optional Feature)
Imaginecoming home to your own personal library of television programs, movies, and sports that you can watch whenever its convenient for you. Its TV for your schedule. Pause live television! Rewind and replay programs so you dont miss a beat. Record up to 90 hours* of your favorite programs and view them as many times as you want, whenever you want. You can even record High Definition TV**. All without rentals, tapes or returns. Your Dual Tuner DVR has made recording and watching your favorite programs easier than ever. Powered by i-Guide, now you can watch a program while recording another or record two programs at once! You have your own personal video library, stored on your digital set-top box, so you can watch them at your convenience. You can even pause, fast forward and rewind LIVE TV to playback the scenes youve missed. In fact, your DVR is one of the first available that can actually record and play High Definition programming!**

Control Live TV

Using your DVR with i-Guide, you can control LIVE TV. Anytime you tune to a channel, the DVR begins making a temporary recording of whatever youre watching. So you can PAUSE if the phone rings, REWIND the scene you missed and FAST FORWARD to skip what you dont want to watch. Your DVR will record up to one hour of live TV+. The live TV recording is not a permanent recording, unless you actually record it to the DVRs hard drive. For live TV recordings, the temporary recording buffer will be erased if any of the following occur: Turn off your DVR. Watch the same channel for longer than the temporary recording (buffer) period. Only the most recent hour of the program (15 minutes of HD) is kept in the temporary recording. Switch to another program on the same tuner. When you change channels without using the SWAP function, your DVR begins to store the new program. It removes the previous program you were watching from the storage. (See SWAP section for additional information.) You watch watch more than one hour. After one hour, the DVR removes the earlier minutes of the recording, so that only the most recent hour is kept in the temporary recording.

Instant Replay

With Instant Replay*, you can go back to see the last play of the game or replay the last scene of your movie. Just press PAGE on your remote to replay the last 15 seconds. Press PAGE repeatedly to continue skipping back in 15-second increments.

Get Back to Live TV

Anytime you pause or rewind a live program, the show continues to be broadcast in real time. To return to live programming, press the button*. Using Parental Locks With DVR - You can restrict viewing of recorded programs, just like any other program. If you schedule a recording for a program you have LOCKED, the program will be recorded, however, audio is muted and no video will appear while the program is recording. A restricted notice appear allowing you to enter your PIN to view the program during recording. Once the program has been recorded, you can access it from your list of recorded programs. Just enter your PIN to view it.
SWAP Between Two Programs
Because your DVR has two tuners, it can buffer two programs at the same time one on each tuner. The SWAP feature lets you toggle back and forth between the two live shows while giving you full control of both. While you are tuned to a program, press the SWAP button on your remote. You will change tuners. Now you can select an alternate program by changing channels or using the Guide. Press SWAP again to toggle between the two programs. Note: The SWAP button is the key to keeping the buffer for both programs. If you change channels without using the SWAP key, you will lose the buffer.
Your Personal Video Library
Using your DVR with i-Guide, you can build your own personal library of programs, movies, sports, TV shows whatever you want. Follow the steps below to build and manage your personal video library.
Building Your Library - Recording Programs
You can set and schedule recordings three ways with i-Guide: one touch record, interactively by program and by manually scheduling your recording.

One Touch Record

Press RECORD on your remote any time while watching TV or while navigating through the guide. Recording begins immediately at the point you for programs airing now. You can automatically schedule pressed RECORD recordings for programs starting at a later time or date by pressing RECORD while in the listings. Recording will start at the programs scheduled start time.
*Some remotes are equipped with Instant Replay and LIVE buttons.
Record From Program Information
From the listings, highlight and select a program, scheduled for a later time. Press the INFO button and you will see an information screen. Highlight the Icon and press OK to start a recording for the time the program is scheduled to start.
Note: For more information on Action Icons, see the Action Icons section in this manual.
Record Two Programs at Once
The Dual Tuner DVR allows you to set recordings for two different programs that air at the same time. While recording two programs, you can watch and control either program up to the point of live TV by using the SWAP button on your remote. There are several ways to record two programs at once. Here are two basic examples:

While Watching a Show:

Press Record to record the program you are watching. Press SWAP to switch to the other tuner and find the second program you want to record. Press Record when you locate the second program you want to record.

From the Guide:

Highlight a program you want to record from any listings screen. Press Record to set up the first recording Highlight the second program. Press Record to set up the second recording.
Manually Schedule a Recording
You can set a Manual Recording to automatically record a specific time and channel. Step 1: Select DVR from the Main Menu, then select Set a Recording. Step 2: Select the start and end times and the day you wish to record and confirm your settings. Step 3: A channel list will then appear, allowing you to select the channel to record. Select the channel you want. Step 4: A Create a New Recording Screen will appear, select Create a Recording to confirm your settings or select the Recording Options Icon for additional Recording options.

Record a Series

Your Dual Tuner DVR lets you record multiple episodes of a program according to your preferences. You can set the DVR to record only new (first run) episodes, first run episodes and repeats or all episodes. When you set a recording from a Series Program Information screen, youll have an additional icon on the preceding Recordings Overlay. Choose this Create a Series Recording Icon to specify your series recording options. Select the episode type to record, such as first run only, first run and repeats or all episodes. Specify how many recording to save. Specify how long to save the recording until you erase it or until space is needed. To access advanced series setup features like add minutes to the start and end times and specify which channels to record, select the Setup Icon to review all options. Your series recordings will appear in your My Recordings list with the show title as its label. Multiple recordings of the same show will have the same label and will be listed beginning with the most recent recordings first as default. To change your view, use the (arrow left/right) buttons on your remote to View by Date, View by Channel or View by Title.
Managing Scheduling Conflicts
If you schedule more than two recordings for the same time, you will see a Scheduling Conflict screen that allows you to choose between a previously set recording and the new recording that is conflicting. Individual recordings always take priority over series recordings when there are scheduling conflicts. In case of a scheduling conflict between two series programs, additional icons will appear at the bottom of the Scheduling Conflict screen to help you determine which program to record. - Return to the previous screen. - Record highlighted series as shown above. - Show conflicts when the new series is a high priority. - Show conflicts when the new series is a low priority. - Dont record this series. To give your new recording the highest scheduling priority and to capture the most number of episodes for your new recording, select High. The screen will show you how many episodes of the new series will be recorded and which episodes of the old series will not be recorded because of the conflict. To move the new series back to the bottom of the scheduling priority list, select Low and the screen will refresh and give you revised results. Icon to confirm your new settings. Select the Record You may also modify the priority assigned to a series using the Series Priority List. (See next section)

Modify the Series Priority List
To help you manage which series get recorded when there are scheduling conflicts, your DVR automatically creates a Series Priority List. The first series you set to record has the highest priority and is the program recorded in case of a conflict. If there are no conflicts, each additional series you set to record is added to the bottom of the list. You can easily change the recording priority of the programs so that the programs of your choice are recorded in case of a conflict. Select DVR from the Main Menu or Quick Menu. Choose Series Priority. Highlight a program and use the Page +/- buttons on your remote to modify its priorities.
Note: If you want to record two series recordings instead of an individual recording that airs at the same time, you must delete the individual recording from the Scheduled Recordings List (See Cancel a Scheduled Recording section).
View Your List of Scheduled Recordings
Step 1: From the Main Menu or Quick Menu, select DVR*

* Menu label may vary

Step 2: Select Future Recordings. Step 3: See a list of all the programs you have scheduled to record, select a title to cancel the scheduled recording or modify recording options.
Modifying Recording Options
i-Guide gives you flexibility to manage your personal video library. You can change your Recording Options at any time, as often as you like. Change Options for Scheduled Recordings From the Main Menu Select DVR, then select Future Recordings to see a list of your scheduled recordings. Highlight a program title and press OK or INFO.
Select the Icon from the program information screen. Select to delete this program from your list of Future Recordings. Use the buttons on your remote to change Recording Options: Change the frequency of the recording, such as every day or once a week. Specify how many recordings to save. Set a Save Until parameter, either until you delete or automatically when space is needed. Change the start and end times in order to catch every minute of a program, even if it runs over.
to change the Recording Options, or select

From Listings Select your Scheduled Recording in the listings indicated by the red dot in the instant info.
Press OK or INFO and select the
Icon to cancel the recording, or select From here, select modify the Recording Options.

Icon to

DVR is not a long-term storage device. To maximize your storage space, review the contents of your library regularly and discard the recordings you no longer wish to save. See Managing Your Personal Video Library in this manual.
View Programs Stored In Your Personal Video Library
Step 1: From the DVR Menu, select My Recordings. Use the buttons on your remote to search through and highlight titles from your list of recorded programs. Press OK to select the program.
Step 2: From the Information Screen, select Icon to resume Icon to restart from play from where you left off or select the beginning.
Guide Symbols to Know: Recorded Program Information Screens - Go back to the previous screen - Play the recording - Start the recording from the beginning - Delete the program from My Recordings - Change the Delete Priority Rule - Place a Lock on the program to restrict viewing
Recording Starting Notice Before a scheduled recording begins, a notice will appear on-screen giving you the opportunity to confirm or cancel the scheduled recording. If you dont do anything when the recording is scheduled to start, the DVR will automatically tune to the channel and begin recording. Live TV programming that has been temporarily recorded will be erased once the scheduled recording starts.
Changing the channel during a recording will stop the recording. You will see a notice confirming whether you want to stop the recording and change channels or continue recording.
Step 3: To control playback while watching a recorded program, use either the video control buttons or the arrow buttons on your remote. See the Playback Control section for more information.
Managing Your Personal Video Library
A recorded program remains in your personal video library until you decide to delete it, unless you have it set to delete when space is needed. Your DVR will record and store up to 40 hours of standard definition programming and up to 40 hours of High Definition programming*. To make the most efficient use of DVR storage space, follow these guidelines: To Delete Recordings From the program information screen, select the Icon to delete the recording, or select the Icon to modify the Delete Priority. For example, you can tell the guide to delete the recording when space is needed.
Copy Recordings to A VCR Tape After you watch a recording, decide to either erase it or keep it permanently by transferring it to a VCR tape. When you copy recordings to a VCR tape, make sure that the recording is displayed on the TV screen for the entire time the recording is being copied. If you change channels or display guide screens during the copying process, your tape copy will contain these images and you will not have a complete copy of the recording.

Q. I currently record programs on my VCR. How is a DVR different? A. Your Cable Box DVR DCT6412 takes recording technology to a new level, capturing picture and sound digitally (for a superior result to tape-based recording) and allowing greater viewing flexibility. With the DVR DCT6412 you can PAUSE a broadcast while you're watching it, and restart it up to 2 hours later. And you can say goodbye to those annoying "what just happened?" moments when you're watching a movie simply press INSTANT REPLAY to review the last 15 seconds, or REWIND to see a longer scene again. Yet you won't miss a moment of the action, because the DVR DCT6412 keeps recording forward while you pause, rewind or replay scenes. No VCR can do that! Q. Can I adjust the quality of the video recording to conserve hard disk space? A. No, the DVR DCT6412 records at a pre-set level to ensure consistently good results. Q. How does the Parental Control (Locks) feature work? A. Parental Control / Locks allows you to block programs, or types of programs, from being recorded. You can set blocks based on the program's Title or Rating, or you can block entire Channels. See Parental Locks on page 22 of this manual. Q. How can I find programs I want to record? A. Using i-Guide, you can search many ways: through the search menu, by programming genre, and category, by reviewing a listings screen, program information screen for other times or through an alphabetical search by Title. When you find something that sounds interesting, simply press RECORD. The DVR DCT6412 will automatically record that program for you. Q. Can my cable operator or another company track what I record with my DVR DCT6412? A. No. What you choose to record with the DVR DCT6412 is private. Q. Can the DVR DCT6412 playback a high definition recording while another HD program is being recorded? A. YES, in fact you can record two programs at once while watching a previously recorded program from the hard drive. Q. Are there two record buttons; one for each tuner? How do you make the DVR DCT6412 record two programs at once? A. You can set it for two recordings using i-Guide by selecting two different programs listed with overlapping times and pressing the record button or by manually scheduling programs which times overlap.

Q. How much high definition programming can I save versus standard definition programming? A. You can record up to 90 hours of standard digital TV or up to 15 hours of HDTV (depending on the transmission bit rate). Recording times may vary. Q. Does the DVR DCT6412 support digital video interfaces? A. Yes, it features both DVI and 1394-DTV digital interfaces. Q. Does the DVR DCT6412 support external storage devices? A. Yes, it includes an IEEE1394 port that will be functional in the future. Q. I have a home theater system. Can I record a program in Dolby DigitalTM 5.1 on my DVR? A. As long as the program is being broadcast in digital audio, the DVR will record the digital audio portion. A Dolby Digital indicator will appear on the Flip Bar for programs that are broadcast in Dolby Audio. Q. What is the picture quality of recorded programs? A. The DVR records programs in the same quality in which they are broadcast. For example, programs broadcast in HDTV format are recorded in HDTV quality (if your DVR is connected to a High Definition television). Broadcast quality may vary. Q. Can I record Digital Music channels? A. Yes, you can record and playback Digital Music. However, the playback controls (Pause, FF and REW) are not functional for recorded digital music. Q. Can I record On Demand and Pay-Per-View programs? A. On Demand cannot be recorded with the DVR. You may record Pay-Per-View programs like any other program.
Q. What kind of programs can I record? A. You can record both standard and high definition programs which are automatically interpreted by the DVR DCT6412. Note: Recording HD programs will take more storage space on your DVR.
Recording and Playback of Recorded Programs
Q. How many recordings can I schedule for the future? A. There is no limit to the number of recordings you can schedule as long as you do not schedule more than one program to record at the same time and you have available recording space. Q. What if the program I want to record runs over its scheduled airtime such as when a football game goes into overtime. How can I make sure I record everything? A. Change the Record Options for the program. Just adjust the start and end times for the recording to ensure everything gets recorded. Q. Can I watch a show I am recording before recording is completed? A. Yes! You can either watch it in real time as its being recorded or you can rewind the program you are currently recording and watch it from the beginning while the recording continues. Q. Can I make a VHS tape of a recorded program? A. Yes. As you are watching a program you have recorded on your DVR, you can record it to a tape. See Managing Your Personal Video Library in the DVR Section of this manual. Tip: Use Title Search to find all air times for a particular title. You can then set up individual recordings for any or all episodes, no matter what time theyre on. Q. Can I increase the Rewind and Fast Forward speed? A. Yes. Your DVR will control rewind and fast forward at four speeds. Just press the REW or FF buttons up to four times. The on-screen indicator will tell you at what speed you are controlling playback. Q. Can I set the DVR to skip commercials as it is recording? A. No. You can only fast forward through commercials if youre watching a previously recorded program. Q. Can I bookmark a program I have recorded? A. Yes. When you stop playback of a recorded program, it will stop where you left off. To continue watching the program, select Resume or Restart from the Action Icons. Q. On occasion, a recording starts a minute or two after the program has begun. Why? A. The DVR timer is synchronized with the program guide time. If a broadcaster starts the program a minute earlier than the program guides scheduled time, the DVR will miss that first minute. You can program your DVR to start early or end late by adjusting your Recording Options. Q. Only part of my program recorded. Why? A. If the beginning of the program did not record, you may set it to record after the program began. If the end of the program did not record, the DVR may have reached its storage capacity before it was able to record the entire program. Q. Do Parental Locks work with DVR? A. Yes. Parental Locks restrict viewing of recorded programs. If you schedule a recording for a program you have Locked, the program will be recorded, however audio is muted and no video will appear while the program is recording. A restricted notice remains on screen allowing you to enter your PIN to view the program during the recording. Once the program has been recorded, you can access it from My Recordings. Just enter your PIN to view. Note: You can also set Parental Locks on recorded programs. Use the LOCK button on your remote or Icon after you have selected the program from My Recordings or you can select the Lock Icon from an Information Screen.

Managing Your Recordings

Q. How long can I keep My Recordings? A. You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete some recorded programs from time to time in order to make room for new ones. Q. How will I know when Im almost out of recording space? A. An on-screen message will appear advising you when recording space is low (80% full) or full. You can also manually delete recordings and manage recording space from the recorded programs Information Screen. If you are recording a program and run out of recording space, the recording will stop. You can always see how much recording space is available from My Recordings. You can also manually delete recordings and set your DVR to automatically delete recorded programs when space is needed. See:Managing Your Personal Video Library.
Q. Does the DVR automatically delete programs when the record space is full? A. Only if you set it up that way. The DVR will automatically delete programs if you tell it to do so by setting the programs to be deleted when space is needed. When the record space is full, the oldest recordings that you have set to be deleted, will be deleted first. If you do not want the DVR to automatically delete certain recordings, you can set them so that they are only deleted by you.

Controlling Live TV

Q. How long can I pause live TV? A. You can pause up to 90 minutes of standard programming; less with analog and HD programming. Q. How far back can I rewind live TV? A. You can rewind up to two hours of standard TV programming as long as you were tuned to the same channel. Q. Can I use Instant Replay? A. Yes. If your remote control is equipped with a REPLAY button, press it to Instantly Replay the last 15 seconds of the program. If there is no REPLAY button, use the PAGE button on your remote. Q. If Im watching a program in progress and want to record it, can I record from the beginning?. A. No. Currently, the DVR begins recording at the point in the program you pressed RECORD Q. How can I catch up to the live point of a program after Ive paused it? A. Press the LIVE button (if available) or the button on the remote. Or, you can FAST FORWARD of live programming. The on-screen indicator will display LIVE. to the point


Q. Why doesnt the set-top box respond when I press the keys on my remote? A. Make sure your remote is in the Cable mode. Press the CABLE button on the remote. Q. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders? A. No. These items will not be lost if the terminal loses its power.
Q. I cant see the edges of the i-Guide screens. A. Select the Adjust Screen Position option from the Setup screen. Press the screen are centered.
buttons until the arrows on the
Q. The guide has locked up. Neither the buttons on the remote, nor the buttons on the terminal itself work. A. Try unplugging the terminal and then plugging it back in. This will reset the terminal and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, call your cable company. Q. I have no video, a snowy picture, or I cannot tune to any of the digital channels. A. Make sure that all of the cable connections are secure and that the TV is tuned to the correct channel (3 or 4). Also, make sure you are actually controlling the cable terminal (press the CABLE button on the remote). Q. Why wont my remote control respond when I press a button? A. Go through this quick checklist to determine the problem: 1. Press the CABLE button on the remote to make sure it is in Cable mode. Try using the remote again. Move to Step 2 if necessary. button on the front of the terminal. If the 2. If the remote is still not functioning correctly, press the CHAN channel changes, there is a problem with the remote control. The batteries or the remote control itself may need to be replaced. Q. There are no listings in i-Guide, or the words To Be Announced appear in the listings screens. A. This can happen if there has been a power failure or if the terminal was unplugged. Make sure everything is plugged in and running. Wait 15-30 minutes as the channels and program data start to fill in.
Q. Nothing happens when the MENU button is pushed, but I can change the channel up and down. A. If the terminal was just installed, it takes approximately 15-30 minutes for the guide to be downloaded to the set-top. If after 15-30 minutes nothing happens, unplug the terminal, plug it back in and wait another 15-30 minutes. If i-Guide still does not appear, contact your cable company.



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