U.S. GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Home & Network Mobility, 101 Tournament Drive, Horsham, PA 19044.
2008 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. CableCARDTM, M-CardTM , and DOCSIS are trademarks or registered trademarks of Cable Television Laboratories, Inc. HDMI, the HDMI Logo and High0Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories. Macrovison is a registered trademark of Macrovision Corporation. All other product or service names are the property of their respective owners. All rights reserved. Copyright 2008 Multimedia over Coax Alliance. All Rights Reserved. MoCA and the MoCA logo is a trademark of Multimedia over Coax Alliance. The Multimedia over Coax Alliance (MoCA), www.mocalliance.org, is an open, standard body promoting networking of digital video and entertainment through existing coaxial cable in the home. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time

CONTENTS

1 Introduction..... 1 Front Panel..... 2 Rear Panel..... Operation.... 5 Turning Power On and Off.... 5 Changing Channels.... 5 Adjusting the Volume..... 5 Interactive Program Guide... 5 M-Card.... Connecting Your DCX set-top.... 7 Video Connection Options.... 7 Connecting HDTV Single Connection for Video/Audio.. 9 Cable In.... 9 HDMI.... 9 IEEE-1394.... 9 Connecting Your DCX Set-top to an HDTV Single Connection for Video/Audio. 10 Connecting HDTV Separate Video/Audio Connections.. 11 Cable In..... 11 DVI.... 11 Component Video (YPbPr)... 11 Audio..... 12 Connecting Your DCX Set-top to an HDTV Separate Video/Audio.. 13 Connecting Your DCX Set-top to an HDTV Alternative Audio. 14 Connecting an A/V Receiver Audio... 15 Connecting Your DCX Set-top to an A/V Receiver Audio.. 16 Connecting an SDTV.... 17 Connecting Your DCX Set-top to an SDTV... 18 Connecting an SDTV and VCR/DVD Recorder... 19 Connecting Your DCX Set-top to an SDTV and VCR/DVD Recorder. 20 Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder... 21 Connecting Your DCX Set-top to an A/V Receiver, SDTV, and VCR/DVD Recorder. Recording Your Connections.... 23 Data Devices..... 24 Data Features.... 24

3 CONNECTING YOUR DCX SET-TOP
5 On-Screen Graphics..... Configuring the audio, video, and closed caption settings... Troubleshooting.... 41

1 INTRODUCTION

Congratulations on receiving a Motorola DCX3200 High-Definition AllDigital Cable Set-top box, one of the most advanced interactive digital cable set-tops available today. Motorola has merged the extraordinary features of digital cable the seemingly endless programming options, interactive program guides, Video on Demand (VOD), commercial-free, CD quality music, and the incredible picture quality and sound of HighDefinition TV (HDTV). This set-top includes an Entertainment Package that enables a direct digital connection to consumer audio and video devices through IEEE1394 and HDMI interfaces. Dolby Digital Plus is supported by the HDMI interface and provides 7.1 channels and beyond of enhancedquality audio. This User Guide introduces you to the basic features, outlines important safeguards, and provides several options for integrating this component into your current entertainment system. Please take a few moments to read through this User Guide; the configuration diagrams, on-screen menu description and troubleshooting section will help you make the most of your home entertainment experience. To determine which features of digital cable are provided in your service area, please check with your local cable operator. They will be happy to provide instructions for these optional services. Features Integrated MoCA networking (only available on DCX3200-M model) HDMI, Component, IEEE-1394, S-Video, Composite, RF remod, Digital Audio (S/PDIF), Audio L/R, Ethernet, USB 1080p 24/30 video decode & output support

Front Panel

Power LED displays whether the set-top is on or off (standby) Data Triple function LED Flashes twice per second to indicate unit is booting Flashes once per second to indicate unit is provisioning Illuminates to indicate one or more set-top boxes and or DVR devices are detected on the home network Rec Unit is in record mode on a home network device (only available on DCX3200-M model) with MoCA option USB connector

Rear Panel

M-Card Inserted M-Card Audio Out L/R audio (SDTV) Digital Audio (Coaxial S/PDIF) Provides Dolby Digital or PCM output Digital Audio (Optical S/PDIF) Provides Dolby Digital or PCM output Ethernet* Network connection Cable In Connects to cable signal from your service provider External IR Input Connects to a remote control IR receiver cable Serial Data test connector (service personnel only) IEEE-1394 Audio and video device connection RF Out Ch 3/4 modulated audio/video (SDTV) to TV or VCR Video outputs / YPbPr Component video output (HDTV) Video Out Composite Video (SDTV) S-Video Connects to S-Video (SDTV) input of TV or VCR HDMI High-Definition TV (HDTV) connector USB* 2.0 High-Speed peripheral device connection Power connector

* Availability of certain features is dependent upon application support.
2 OPERATION Turning Power On and Off
Press POWER on the remote control to turn the DCX set-top on or off (standby). Be sure the remote control is in cable mode by pressing CABLE before pressing POWER.

Changing Channels

You can change channels in three ways: Press CHANNEL + or on the remote control to step through the channel selection. Enter the number of the channel you wish to view using the number keys on the remote control. Select the channel in the Interactive Program Guide.

Adjusting the Volume

Press VOLUME + or on the remote control to adjust the volume. When you adjust the volume, the volume scale is displayed on the screen. Press MUTE on the remote control to toggle the sound on and off. For best audio quality when using the analog L/R audio outputs, use the remote control to set the DCX set-top to approximately three quarters of the maximum volume level and then adjust the audio levels on external devices such as your TV or A/V receiver.
Interactive Program Guide
The Interactive Program Guide displays information about TV programs and enables you to access features such as Parental Control or Pay-Per-View. Interactive program guides can vary with each cable service provider. Refer to the Interactive Program Guides instruction manual for detailed instructions.

M-Card

The M-Card is required to view cable television programs and interactive on-demand programs. The M-Card should not be removed.
Instructions and diagrams are included for the following connections: High-Definition TV (HDTV) A/V receiver Audio Standard-Definition TV (SDTV) Standard-Definition TV (SDTV) and VCR\DVD Recorder A/V receiver, Standard-Definition TV (SDTV), and VCR\DVD Recorder
Before you move or change components on your entertainment system, review the following: CAUTION!
Do not place anything on top of your DCX set-top, especially other home entertainment components. Be sure to provide adequate ventilation to prevent overheating.

For basic cable connections, use 75-ohm coaxial cables equipped with F-type connectors Disconnect power from your equipment before connecting or changing cable connections

Video Connection Options

The DCX set-top offers several different video connection options. Component video, HDMI, and IEEE-1394 allow you to view both HighDefinition and Standard-Definition TV programming. Composite video, S-Video, and RF coaxial connections allow you to view only StandardDefinition TV programming. To determine whether your TV features component video, HDMI, IEEE1394, S-Video, or composite video, check the manual supplied with your TV. Use the guidelines below to determine the best video connection for your home entertainment system. Note: Only (1) video connection to the TV is required. HD video can only be viewed with HDMI, IEEE-1394, or component video connections.
HDMI or IEEE-1394 HDTV and SDTV HDMI and IEEE-1394 offer higher quality HD video than component video. If your TV has an HDMI input, this is for both audio and video. Connect a Standard HDMI cable to the TV and to the HDMI connector on your DCX set-top. HDMI and IEEE-1394 outputs provide video and audio, so no separate audio connections are required if you plan to use your TVs speakers as the primary audio source. On-screen graphics will not be displayed when you are using the IEEE-1394 connection on the rear panel of the DCX settop. Refer to Section 5 for more information. If your TV has a DVI input, connect a DVI-to-HDMI adapter or cable to the HDMI out connector on the DCX set-top and the DVI-HDTV connector on your TV. Note: DVI does not provide audio. A separate audio connection must be made. Component video (YPbPr) HDTV and SDTV The YPbPr connectors on your DCX set-top provide HDTV and SDTV component video. Note: Component video does not provide audio. A separate audio connection must be made. S-Video SDTV If a component video input is not available on your TV, use the S-Video connection. Note: S-Video does not provide audio. A separate audio connection must be made.
Composite Video (also referred to as Video) SDTV If an S-Video input is not available on your TV, use the composite video (video) connection. Note: Composite video does not provide audio. A separate audio connection must be made. RF Output SDTV If no other input is available on your TV, the RF Output of the DCX3200 can be connected to the Antenna or Cable Input on your TV. The RF Output carries both video and audio. Set your TV to channel 3 or 4.
Connecting HDTV Single Connection for Video/Audio

Cable In

Connect an RF coaxial cable to the cable wall outlet and the cable in connector on the DCX set-top.

If your TV has an HDMI input, this is for both audio and video if you are using the TV speakers. Connect a Standard HDMI cable to the TV and to the HDMI connector on your DCX set-top.

IEEE-1394

If your HDTV has an IEEE-1394 connector, you can use the IEEE-1394 for both your video and audio connection. Connect an IEEE-1394 cable to the IEEE-1394 connector on your HDTV and DCX set-top. Note: On-screen graphics will not be displayed when you are using the IEEE-1394 connection on the rear panel of the DCX set-top. Refer to Section 5 for more information. If you have an audio/video receiver and are not using your TVs speakers, go to Connecting Your DCX Set-top to an A/V Receiver Audio.
Connecting Your DCX Set-top to an HDTV Single Connection for Video/Audio

Choose one

IEEE 1394

DCX3200

AUDIO OUT DIGITAL AUDIO Y L

M-card TM DEVICE ONLY

Pb EXT IR IN SERIAL IEEE 1394 Pr RF OUT VIDEO OUT VIDEO S-VIDEO POWER +12 VDC R

CABLE IN

Cable in

Alternate

A/V Receiver
L DVD CABLE/TV VIDEO 2 AUDIO R VIDEO VIDEO S-VIDEO

COMPONENT VIDEO

DIGITAL AUDIO COAX IN

5.1 CH INPUT

CENTER L

OPTICAL IN

R SURROUND SUBWOOFER

CABLE/ ANTENNA IN

IN VCR OUT
TV/MONITOR OUTPUT IN VIDEO S-VIDEO OUT
Note: Only (1) HDTV video/audio connection needs to be made to an HDTV. Note: On screen graphics will not be displayed when using IEEE-1394 connection. Refer to Section 5 for more information. Note: Solid lines indicate optimum connections. Note: Optional HDMI connection to A/V Receiver shown but not required.
Connecting HDTV Separate Video/Audio Connections
Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the DCX set-top.
If your TV has a DVI input, use the DVI connection for your video, connect a HDMI-to-DVI adapter or cable to the HDMI out connector on the DCX set-top and the DVI-HDTV connector on your TV. Note: A DVI connection supports only the video connection between the DCX set-top and the HDTV. To connect your audio connections with your TV speakers, go to Audio on the next page. To connect your audio connections for an A/V receiver, go to Connecting an A/V Receiver Audio.

Component Video (YPbPr)

Connect the component video cables to the Y, Pb, and Pr connectors on your HDTV and DCX set-top. Note: This connection only supports the video connection between the DCX set-top and the HDTV. Note: Be sure to match up each signal to the same connection on the TV, otherwise the colors will not appear correctly on your TV. To connect your audio connections with your TV speakers, go to Audio on the next page. To connect your audio connections for an A/V receiver, go to Connecting an A/V Receiver Audio.
If your TV does not have digital audio inputs, connect the stereo audio cable to the AUDIO L/R connectors on the DCX3200 set-top and the AUDIO L/R connectors on the HDTV. If your TV supports digital audio inputs, use the digital audio OPTICAL S/PDIF or COAXIAL S/PDIF outputs instead of the AUDIO L/R outputs. S/PDIF offers better audio quality, including support for Dolby Digital audio. For information on configuring your DCX set-top settings, go to Configuring the Audio, Video, and Closed Caption Settings.
Connecting Your DCX Set-top to an HDTV Separate Video/Audio
Choose one L/R audio HDMI Component video
Pb EXT IR IN SERIAL Pr CABLE IN RF OUT VIDEO OUT VIDEO S-VIDEO POWER +12 VDC IEEE 1394 R

Cable in Alternate

Component Video Input Component Audio Input

AUDIO LEFT

AUDIO RIGHT

HDMI-to-DVI adapter

Note: Only (1) video connection and (1) audio connection needs to be made to an HDTV. Note: Solid lines indicate optimum connections. Note: HDMI-to-DVI adapter is not included with the set-top.
Connecting Your DCX Set-top to an HDTV Alternative Audio
Note: Only (1) audio connection needs to be made. Note: Solid lines indicate optimum connections.
Connecting an A/V Receiver Audio
There are several options available for audio connections to your A/V receiver: Digital audio (OPTICAL S/PDIF) Digital audio (COAXIAL S/PDIF) Stereo audio (AUDIO L/R)
If your A/V receiver supports it, the optical (S/PDIF) or coaxial (S/PDIF) digital audio outputs may be used in place of the stereo audio outputs (AUDIO L/R). These outputs offer a higher level of audio quality, including support for Dolby Digital audio. Digital audio optical (S/PDIF) Connect the optical cable to the digital audio optical connector on the DCX set-top and the optical connector on the A/V receiver. Digital audio coaxial (S/PDIF) Connect the digital audio cable to the digital audio coaxial connector on the DCX set-top and the DIGITAL INPUT COAX connector on the A/V receiver. Stereo audio Connect the stereo audio cable to the AUDIO L/R connectors on the DCX set-top and the AUDIO L/R connectors on the A/V receiver.
For information on configuring your DCX set-top settings, see Configuring the Audio, Video, and Closed Caption Settings.

Connecting Your DCX Set-top to an A/V Receiver Audio
Note: Only (1) audio connection needs to be made to an A/V Receiver. Note: Solid lines indicate optimum connections.

Connecting an SDTV

1. Connect the stereo audio cable to the AUDIO L/R connectors on the DCX set-top and the AUDIO L/R connectors on the Standard-Definition TV (SDTV). Connect an S-Video cable to the S-Video out connector on the DCX set-top and the input S-Video on the TV.
Note: If the TV does not support S-Video connections, composite video connections may be used in place of S-Video connection. Note: If the TV does not support S-Video or composite video connections, use the RF out connector on the DCX set-top. The RF connection carries video and audio. These video connection methods do not support HD video. If you have an HDTV, see Connecting HDTV Single Connection for Video/Audio.
Connecting Your DCX Set-top to an SDTV
Choose one L/R audio S-Video Choose one RF audio/video (coax)

Video (composite)

Cable in Alternate Alternate

Standard-Definition TV

INPUT AUDIO LEFT AUDIO RIGHT VIDEO S-VIDEO
Note: S-Video and Composite video require separate audio connections. Note: Only (1) video connection and (1) audio connection is required. Note: Solid lines indicate optimum connections.
Connecting an SDTV and VCR/DVD Recorder
1. Connect a stereo audio cable to the AUDIO L/R connectors on the DCX3200 set-top and the INPUT AUDIO L/R connectors on the VCR/DVD recorder. Connect a composite video cable to the VIDEO OUT connector on the DCX3200 set-top and the INPUT VIDEO connector on the VCR/DVD recorder. Connect a stereo audio cable to the OUTPUT AUDIO L/R connectors on the VCR/DVD recorder and the INPUT AUDIO LEFT and RIGHT connectors on the Standard-Definition TV (SDTV). Connect a composite video cable to the output video connector on the VCR/DVD recorder and the input video connector on the Standard-Definition TV (SDTV).
Note: You can also connect using the S-Video connectors if supported by your VCR/DVD recorder and SDTV. These video connection methods do not support HD video. If you have an HDTV, see Connecting HDTV Single Connection for Video/Audio.
Connecting Your DCX Set-top to an SDTV and VCR/DVD Recorder
Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder
1. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the DCX set-top and the INPUT L/R connectors on the A/V receiver. Connect an S-Video cable to the S-Video out connector on the DCX set-top and the S-Video connector on the A/V receiver.
Note: If your A/V Receiver does not support S-Video connections, Composite video connections may be used in place of the S-Video connection. 3. Connect a stereo audio cable to the VCR/DVD recorder AUDIO OUT L/R connectors on the A/V receiver and the INPUT AUDIO L/R connectors on the VCR/DVD recorder. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the VCR/DVD recorder and the VCR AUDIO IN L/R connectors on the A/V receiver. Connect a composite video cable to the INPUT VIDEO connector on the VCR/DVD recorder and the composite video VCR OUT connector on the A/V receiver. Connect a composite video cable to the composite VIDEO OUT connector on the VCR/DVD recorder and the video VCR IN connector on the A/V receiver. Connect a S-Video cable to the S-Video connector in on the Standard-Definition TV (SDTV) and the TV/monitor S-Video out connector on the A/V receiver.

Note 1: Some televisions may only support certain video formats. Please consult the televisions user manual for more information on video format compatibility. Note 2: The DCX3200 can detect when the HDMI connection is in use. If you are not using the HDMI connection on the DCX3200, the HDMI/YPbPr Output setting will display as YPbPr Output in the User Settings Menu.
Setting 4:3 Override Description The 4:3 Override setting allows you to specify the video output format of the DCX3200 when it is tuned to a Standard-Definition program or playing back a Standard- Definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected. The options are used as follows: 480i The DCX3200 will present Standard-Definition programs in the Standard-Definition 480i format (720 x 480 pixels). 480p The DCX3200 will present Standard-Definition programs in the Enhanced-Definition 480p format (720 x 480 pixels). Stretch The DCX3200 will automatically stretch all Standard-Definition programs to a widescreen aspect ratio and present the video in the format designated by the HDMI/YPbPr Output setting. Note that the Stretch option is only available when the TV Type setting is 16:9. Off The DCX3200 will create a widescreen version of a StandardDefinition program by adding black bars to the left and the right of the picture and present the video in the format designated by the HDMI/YPbPr Output setting.
Note 1: Some televisions may only support certain video formats. Please consult your televisions user manual for more information on format compatibility. Note 2: If the HDMI/YPbPr Output setting is set to either 480i or Native, the 4:3 Override feature is disabled and is no longer selectable in the menu. The 4:3 Override feature is available when the HDMI/YPbPr Output setting is 1080i, 720p, or 480p.
Setting My TV Supports The Following Formats Description The My TV Supports The Following Formats checklist allows you to configure the Native mode operation of the DCX3200. The checklist becomes accessible only when the HDMI/YPbPr Output setting is set to Native. The DCX3200 is capable of delivering all of the video formats listed in this checklist depending upon the type of video connection (HDMI or YPbPr) being used. By default, the 1080i and 480i formats are checked in this checklist. The options are used as follows: 1080p30 The DCX3200 will present programs broadcast in the High Definition 1080p30 format (1920 x 1080 pixels with progressive scanning at 30 frames per second) using the HDMI connection only. The DCX3200 cannot convert any other broadcast format to the 1080p30 format. 1080p24 The DCX3200 will present programs broadcast in the High Definition 1080p24 format (1920 x 1080 pixels with progressive scanning at 24 frames per second) using the HDMI connection only. The DCX3200 cannot convert any other broadcast format to the 1080p24 format. 1080i The DCX3200 will present programs broadcast in the High Definition 1080i format using both the HDMI and YPbPr connections. The DCX3200 can also convert any other broadcast format to the 1080i format. 720p The DCX3200 will present programs broadcast in the High Definition 720p format using both the HDMI and YPbPr connections. The DCX3200 can also convert any other broadcast format to the 720p format. 480p The DCX3200 will present programs broadcast in the Enhanced Definition 480p format using both the HDMI and YPbPr connections. The DCX3200 can also convert any other broadcast format to the 480p format.

Additional Closed Caption Settings

Restore All Defaults

An example of the User Settings menu when configured for Native mode operation. To configure the DCX3200 settings on the Additional HDMI Settings menu screen: 1. With an HDMI connection in place, power off the DCX3200 and then immediately press the MENU key on the remote control.
2. 3. This will display the main User Settings menu. Move the cursor next to the Additional HDMI Settings option and press the key.
An example of the Additional HDMI Settings menu. The Additional HDMI Settings menu options are:
Setting HDMI/DVI Mode Description The HDMI/DVI mode settings allows you to optimize the HDMI output to work with both DVI-equipped televisions and HDMI equipped televisions. By default, this option is set to HDMI. The options are used as follows: HDMI designates that an HDMI television is connected to the DCX3200. DVI designates that a DVI television is connected to the DCX3200 (via an HDMIto-DVI adapter).
Setting Color Space Description The Color Space setting allows you to adjust the color space used by the DCX3200 to generate the video signals on the HDMI output. By default, this option is set to YCC 4:4:4. The options are used as follows: YCC 4:4:4 designates that the DCX3200 will generate video signals within the YCC color space. RGB designates that the DCX3200 will generate video signals within the RGB color space.
Note 1: Adjusting these settings could result in a loss of video. Only a professional installer or someone with a good working knowledge of the color spaces supported by the TV should change this setting.
Setting Audio Output Description The Audio Output setting allows you to specify the digital audio format delivered over the HDMI connection by the DCX3200. Options include Auto, L-PCM, and Pass Through. By default, the Auto option is selected. The options are used as follows: Auto designates that the DCX3200 will provide the digital audio format specified by the connected device (TV or home theater receiver) when that device was first connected to the DCX3200. L-PCM designates that the DCX3200 will provide all audio in the Linear Pulse Code Modulation digital audio format. The LPCM format is widely supported by most HDMI televisions and home theater receivers. Pass Through designates that the DCX3200 will provide the same digital audio format on the HDMI output as is provided with the program being viewed at that time. For example, if the program has a Dolby Digital soundtrack, the DCX3200 will pass the Dolby Digital audio to the HDMI output. This option is most useful when connecting the DCX3200 to a home theater receiver that has HDMI switching capability.
Note 1: Adjusting these settings could result in a loss of audio. Only a professional installer or someone with a good working knowledge of the digital audio formats supported by the TV and/or home theater receiver should change this setting. Return To Main Page Restore Automatic Settings Selecting this option will return you to the main User Settings menu screen. Selecting this option will restore all of the settings on this screen (HDMI/DVI Mode, Color Space, and Audio Output) to their default value. Use this option if audio and/or video has been lost after adjusting these settings from their default values.

To configure the DCX3200 settings on the Additional Closed Caption Settings menu screen: 1. Power off the DCX3200 and then immediately press the MENU key on the remote control. This will display the main User Settings menu. Move the cursor next to the Closed Caption option and adjust this setting to Enabled. The option to enter the Additional Closed Caption Settings menu is now available.
An example of the Additional Closed Caption Settings menu. The Additional Closed Caption Settings menu options are:
Setting Service Selection Description Sets the service used by the DCX3200 to render (draw) the closed captions: Analog: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The default is CC1. Digital: PRIMARY LANGUAGE, SECONDARY LANGUAGE, 3, 4, 5, or 6. The default is PRIMARY LANGUAGE.

Font Size

Sets the font size for closed captions. Defaults to AUTO. Options are AUTO, STANDARD, LARGE, or SMALL. 38
Setting Font Style Description Sets the font style for closed captions. Defaults to AUTO. Options are AUTO, MONO SERIF, PROPORTION SERIF, MONO NO SERIF, PROPORTION NO SERIF, CASUAL, CURSIVE, or SMALL. Sets the font color. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Sets the opacity. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING. Sets the edge appearance AUTO, NONE, RAISED, DEPRESSED, UNIFORM, LEFT SHADOWED, or RIGHT SHADOWED. The default is AUTO. Sets the edge color AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. The default is AUTO. Sets the background color for closed captions. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Sets the background opacity for closed captions. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING. Sets the default settings for closed captions (AUTO) or the settings you have configured (USER). Defaults to AUTO. Options are AUTO or USER. Selecting this option will return you to the main User Settings menu screen. To reset all of the Additional Closed Caption settings to their default values, select this option and press the key.

Font Color

Font Opacity Font Edge Type
Font Edge Color Background Color

Background Opacity

Settings
Return To Main Page Restore Closed Caption Defaults

7 TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider.
Problem The DCX settop will not power on Possible Solution The DCX set-top may have received a software update and may not power on while the new software is being installed. Try again in a few minutes. Verify that the AC power cord of the external power supply is connected to the DCX set-top and an AC outlet. Unplug the DCX set-top from the AC outlet, plug it back in, and then press the POWER button on the remote control. If the DCX set-top is connected to a switched outlet on another unit, verify that that unit is powered on. Unplug the power cord from the DCX set-tops AC outlet, plug it back it in, and then press the POWER button on the remote control. It is recommended to use an unswitched outlet, if possible. The batteries in the remote control may be depleted.

The remote control does not work
Verify that the remote control is in Cable mode. Verify that there are no obstructions between the remote control and the DCX set-top. Aim the remote control directly at the DCX set-top front panel, not the TV or VCR. The angle between the remote control and the DCX set-top may be too large. Stand in front of the DCX set-top and not too far to either side. Press and release operation keys one at a time, firmly and deliberately. Check the batteries in the remote control. Install new batteries if needed.
Problem There is no audio when viewing cable channels Possible Solution Verify that the mute button on the remote control has not been pressed. Press mute on the remote control to restore sound. If the DCX set-top audio output is connected to the TV, verify that the mute button on the TV has not been pressed. If the DCX set-top audio output is connected to a home theater receiver, verify that the receiver is set to the appropriate input source and the mute button on the receiver has not been pressed. Verify that you have the correct cables for the audio connections. Verify that the audio cables are firmly connected between the DCX set-top and the audio playback device (TV, receiver, DVD player, etc.).
There is no audio from the center and/or surround speakers of a home theater receiver connected to the DCX settop
Not all programs feature full Dolby Digital [5.1] or Dolby Digital Plus [7.1] full surround sound. In some cases, the programs may only contain left and right stereo audio. Verify that the S/PDIF (coaxial or optical) audio cable is firmly connected to the DCX set-top and the home theater receiver. Verify that the home theater receiver is set to a surround sound audio mode (Dolby Pro Logic , Dolby Pro Logic II, Dolby Pro Logic IIx). Verify that the receiver is properly configured to work with all connected speakers.
Problem There is no video on the TV screen Possible Solution Verify that the TV is powered on and set to the appropriate input source for the DCX set-top. Verify that the DCX set-top is powered on and tuned to an authorized cable channel. Verify that all video cables between the DCX settop and the TV are firmly connected. Verify that the coaxial cable feed is firmly connected to the DCX set-top and the wall jack. If the DCX set-top video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source. If the DCX set-top video output is connected to a TV through an HDMI connection, power off the TV and then power off the DCX set-top. Wait one second and then power on the devices.

Not all HDTVs can display every output format (1080p, 1080i, 720p, 480p, or 480i) available on the DCX set-top. To select a different format: 1. 2. Ensure that your DCX set-top is plugged into a power outlet and is turned off. Connect the DCX set-top to your television using a Standard-Definition connector. Turn on the DCX set-top with your remote control. Press Menu button on the remote control. Press the and keys to display the HDMI/YPbPr OUTPUT setting. Press the key to cycle through the available output formats until the HDTV connection you would like to use is selected.

3. 4. 5.

Problem No graphics or program guides appear on the TV screen No closed captions display Possible Solution If you use the IEEE-1394 connection, on-screen graphics, including closed captions and program guides, are not displayed by the DCX set-top. Onscreen graphics and captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video instead. Verify on the User Settings menu that closed captions are enabled on the DCX set-top. Verify that closed captions are enabled on the TV. Note: Closed captioning may not be available on the current program. There are black bars to the right and left of the picture Wide screen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most wide screen TVs to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video). If the DCX3200 is connected to a wide screen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu.
Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats even though the video is not 16:9. There are black bars above and below the picture All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the DCX3200 is tuned to a 4:3 program. Set the TV TYPE to 4:3 Pan-Scan. This enables the DCX3200 to remove the black bars above and below the picture when possible.
Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video). 44
Problem There are black bars on all four sides of the picture Possible Solution This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p. This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to bottom, or the graphic appears below the active video, the program is being letterboxed by the broadcaster. You can minimize this by activating the zoom feature on the TV. A broadcaster may include black bars on either side of a wide screen broadcast. This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the DCX3200 cannot correct the video. You may be able to minimize the border using the zoom feature on the TV. Colors do not appear correctly Be sure to match up each signal to the same YPbPr connection on the TV, otherwise the colors will not appear correctly on your TV.

Features M-Card (Multi-stream CableCARD) Host support for conditional access OpenCable Application Platform (OCAP) capable Compatible with Motorola DCT/ DCH legacy software API set Single 1GHz digital video tuner (QAM 64/256) High-definition (HDTV) decode of MPEG-2, MPEG-4 AVC (H.264), VC-1 Audio decode of Dolby Digital, Dolby Digital Plus, AACLC / HE-AAC, WMA9, MP3 Optional MoCA homenetworking interface Independent 1GHz DOCSIS tuner DOCSIS 2.0+ embedded Cable Modem with support for DSG and down-stream channel bonding (2 down, 1 up) SCTE 55-1 / SCTE 55-2 Out-of-band Video scaling (Picture-in-Graphics) Accelerated 2-D graphics 64 MB Flash (standard), 256 MB DRAM total (standard) Front Panel LED displays for Power, Data, and Record (MoCA only) Remote and On screen diagnostics Switched Digital Video Capable Macrovision, HDCP DTCP and , , CGMS-A content protection schemes on the respective interfaces

DCX3200

As competition in the video service industry continues to increase, cable operators require advanced technologies for delivering a superior digital viewing experience and exciting new applications. Motorola has developed a sophisticated all-digital solution with the DCX series, the next generation of Host set tops. The DCX set-tops are loaded with features for improving bandwidth efficiency, providing high-definition video with surround sound audio, and bringing on-demand and interactive services to a connected home environment. The Motorola DCX3200 is a High-definition set-top with a single 1 GHz tuner that supports both MPEG-2 and MPEG-4 AVC services. The all-digital DCX3200 includes the latest audio and video output interfaces, including HDMI and Dolby Digital Plus audio. When configured with the optional MoCA home networking interface, the DCX3200-M can serve as a multimedia client for accessing content from other compatible devices in the home. An embedded DOCSIS 2.0+ cable modem provides support for DSG and downstream channel bonding.
Bandwidth Efficiency Solutions The DCX3200 fully supports the growing consumer demand for high-definition programming and high bandwidth advanced applications. The DCX3200 provides new methods of efficiently utilizing limited bandwidth for delivering these services. For example, the DCX3200 is capable of decoding MPEG-4 video streams, requiring significantly less bandwidth than MPEG-2 to deliver comparable quality video services. The 1GHz digital video tuner in the DCX3200 supports future plant expansion, enabling operators to increase the number of available channels. The DCX3200 also supports Switched Digital Video (SDV) solutions, allowing service providers to maximize the use of their available bandwidth by delivering programming only to nodes where and when subscribers actively request that programming. Home Networking With the optional MoCA Home Networking component, the DCX3200-M provides the flexibility to not only watch your favorite programs on your schedule, but also choose the room in your home where you would like to view your programs. The DCX3200-M serves as a multimedia client that can access and playback recorded programs from a separate MoCA-enabled DVR set-top within the home over the existing coaxial cabling. Remote Diagnostic Capabilities The DCX3200 supports Motorolas SmartStream Terminal Data Collector (STDC) service for remotely gathering important set top status and health information in a centralized server for evaluation and corrective action. STDC provides operators with the ability to isolate and troubleshoot plant issues, improve service quality, and reduce operation costs.
SPECIFICATION SHEET DCX3200
STANDARD INTERFACES Front Panel Power, Data, and Record indicators IR remote control sensor USB 2.0 Host Type A port Rear Panel F-connector for Cable input Pre-Installed M-Card HDMI output YPbPr component output Baseband composite video output RF Remod output (Ch. 3/4) S-video output L/R audio output variable Coaxial and Optical S/PDIF digital audio outputs USB 2.0 Host Type A port 1394a interface 10/100 Ethernet interface 3.5mm serial port 3.5mm External IR input

SPECIFICATIONS 54 to 1002 MHz (video and audio) 64MB Flash; 256 MB DRAM Up to 32-bit color, accelerated 2-D support, and scalable video-in-graphics Processor: MIPS, RISC-based Graphics Resolution: SD Outputs 4:3 up to 720x480 HD Outputs 16:9 up to 1920x1080 Video Resolution: 480i, 480p, 720p, 1080i and 1080p 24/30 (HDMI only) Operating Temperature 15 C to 40 C (50 F to 104 F) Operating Humidity 5 to 90% (non-condensing) AC Voltage 105 to 125 VAC, 60 Hz Power Dissipation 32 W (depending on features) OOB Modulation QPSK: Frequency Agile receiver 70 to 130 MHz Bandwidth 2.0 MHz maximum Level 15 to 15 dBmV Digital Input Level 64 QAM 15 to 15 dBmV 256 QAM 12 to 15 dBmV Dimensions 10.2 in W x 10.43 in D x 3.0 in H (25.9 cm x 26.5 cm x 7 cm).6 Weight 5.00 Lbs. (2.27 kg) RF Input Frequency: Memory: Video:
MANUFACTURING OPTIONAL FEATURES DCX3200-M with MoCA 1.1 home-networking interface
All features, functionality, and other product specifications are subject to change without notice or obligation.
CN AA00094A006991400704640

MCARD SN: 000000000001

eSTB MAC 000000001
MCARD UA: 207308-038 HOST SN: M10703TDG009

M-Card

DEVICE ONLY
DOCSIS MAC ID: 00195DC4771C

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Motorola, Inc. 101 Tournament Drive, Horsham, Pennsylvania 19044 U.S.A. www.motorola.com
MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. All other product or service names are the property of their respective owners. Motorola, Inc. 2008. OCAP , CableCARD, DOCSIS, and M-Card are trademarks or registered trademarks of Cable Television Laboratories, Inc. MoCA is a trademark of Multimedia over Coax Alliance. HDMI is a trademark of HDMI Licensing LLC. Macrovision is a registered trademark of Macrovision Corporation. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories. 553703-001-a 5863 - 0308 - 0K