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Motorola DCX3400

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U S ER GU IDE

DCX3400 High-Definition DVR
IMPORTANT SAFETY INSTRUCTIONS
Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturers instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Only use attachments/accessories specified by the manufacturer. Unplug this apparatus during lightning storms or when unused for long periods of time. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
IMPORTANT SAFETY CONSIDERATIONS
The DCX3400 set-top requires careful handling to avoid potential damage to its internal hard disk drive or the loss of recorded data. Be sure to follow these requirements during transportation and installation. The plug is the main disconnect device. It shall remain readily accessible and operable. The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
During Transportation to the Subscriber Home
Transport the cable terminal in its shipping box or an equally padded container. Do not expose the terminal to rain or moisture.

During Installation

Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal does not exceed 40 C (104 F). Place the terminal on a flat surface not prone to vibration or impact. Do not install the terminal in an area where condensation occurs. To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not plug the AC power cord into a switched power outlet. To avoid shock and vibration damage to the internal hard drive, do not move the terminal while it is plugged in. To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting power before moving the terminal.

FCC COMPLIANCE

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and set-top. Connect the equipment into an outlet on a circuit different from that to which the set-top is connected. Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by Motorola for compliance could void the users authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC DECLARATION OF CONFORMITY
Motorola Inc., Home & Network Mobility, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCX 3400 set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
Canada Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance.

SOFTWARE LICENSE

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (LICENSE) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (SOFTWARE) PROVIDED WITH MOTOROLAS DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A RECEIVER). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN THE RECEIVER AND THE SOFTWARE (COLLECTIVELY, PRODUCT), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. The Software includes associated media, any printed materials, and any on-line or electronic documentation. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its third party licensors retain the ownership of the Software. You may: USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred. TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form. You may not: (1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws. The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its third party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its third party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorolas rights under United States copyright law.

This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Motorola is not responsible for any third party software that is provided as a bundled application, or otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product. U.S. GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Home & Network Mobility, 101 Tournament Drive, Horsham, PA 19044.
2008 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. CableCARDTM, M-CardTM , and DOCSIS are trademarks or registered trademarks of Cable Television Laboratories, Inc. HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered trademarks of JDMI Licensing LLC. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories. Macrovison is a registered trademark of Macrovision Corporation. All other product or service names are the property of their respective owners. All rights reserved. Copyright 2008 Multimedia over Coax Alliance. All Rights Reserved. MoCA and the MoCA logo is a trademark of Multimedia over Coax Alliance. The Multimedia over Coax Alliance (MoCA), www.mocalliance.org, is an open, standard body promoting networking of digital video and entertainment through existing coaxial cable in the home. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

CONTENTS

1 Introduction...... 1 Front Panel..... 2 Rear Panel..... Operation...... 5 Turning Power On and Off..... 5 Changing Channels..... 5 Adjusting the Volume.... 5 Interactive Program Guide..... 5 Front Panel Format Button..... 6 Operation..... 6 Video Format Indicators (Front Panel Display).... 6 M-Card..... Digital Video Recorder (DVR)..... Connecting Your DCX Set-top.... 11 Video Connection Options..... 11 Connecting HDTV Single Connection for Video/Audio... 13 Cable In..... 13 HDMI...... 13 IEEE-1394..... 13 Connecting Your DCX Set-top to an HDTV Single Connection for Video/Audio... 14 Connecting HDTV Separate Video/Audio Connections... 15 Cable In..... 15 DVI..... 15 Component Video (YPbPr).... 15 Audio...... 15 Connecting Your DCX Set-top to an HDTV Separate Video/Audio... 16 Connecting Your DCX Set-top to an HDTV Alternate Audio... 17 Connecting an A/V Receiver Audio.... 18 Connecting Your DCX Set-top to an A/V Receiver Audio... 19 Connecting an SDTV..... 20 Connecting Your DCX Set-top to an SDTV.... 21 Connecting an SDTV and VCR/DVD Recorder.... 22 Connecting Your DCX Set-top to an SDTV and VCR/DVD Recorder... 23 Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder.... 24 Connecting Your DCX Set-top to an A/V Receiver, SDTV, and VCR/DVD Recorder.. Recording Your Connections..... 26 Data Devices..... 27

1 INTRODUCTION

Data Features..... On-Screen Graphics..... Configuring the Audio, Video, and Closed Caption Settings... Troubleshooting..... 41
Congratulations on receiving a Motorola DCX3400 Series High-Definition All-Digital Dual Tuner Cable Set-top, one of the most advanced interactive digital cable set-tops available today. Motorola has merged the extraordinary features of digital cable the seemingly endless programming options, interactive program guides, Video on Demand (VOD), and commercial-free, CD quality music with the flexibility of a dual tuner-digital video recorder (DVR) and the incredible picture quality and sound of High-Definition TV (HDTV). This set-top includes an Entertainment Package that enables a direct digital connection to consumer audio and video devices through IEEE-1394 and HDMI interfaces. Dolby Digital Plus is supported by the HDMI interface and provides 7.1 channels and beyond of enhanced-quality audio. The set-top is fully equipped with a factory-installed hard drive for hours of DVR functionality, which includes the capability of recording two High-Definition programs, or watching one while recording another. This User Guide introduces you to the basic features, outlines important safeguards, and provides several options for integrating this component into your current entertainment system. Please take a few moments to read through this User Guide; the configuration diagrams, on-screen menu description, and troubleshooting section will help you make the most of your home entertainment experience. To determine which features of digital cable are provided in your service area, please check with your local cable operator. They will be happy to provide instructions for these optional services. Features All-Digital Dual-Tuner High Definition DVR M-Card Host o Dual tuners support watch and record mode
Dual Advanced A/V High-Definition decode Integrated MoCA networking (Only available with the DCX3400-M model) HDMI, Component, IEEE-1394, S-Video, Composite, RF remod, Digital Audio (S/PDIF), Audio L/R, Ethernet, USB, eSATA 1080p 24/30 video decode & output support

Front Panel

USB 2.0 High-Speed connector Cursor Menu navigation Select Selects menu options Power Turns the set-top on and off (standby) Menu Displays the menu Guide Displays the program guide Info Displays current channel and program information Format * Change the video output format Channel Changes channel up or down
* Availability of certain features is dependent upon application support.

Rear Panel

Video outputs / YPbPr Component video output (HDTV) Audio Out L/R audio (SDTV) Audio Out Variable L/R audio (SDTV) Digital Audio (Coaxial S/PDIF) Provides Dolby Digital or PCM output Digital Audio (Optical S/PDIF) Provides Dolby Digital or PCM output M-Card Inserted M-Card Cable In Connects to cable signal from your service provider RF Out Ch 3/4 modulated audio/video (SDTV) to TV or VCR IEEE-1394 Audio and video device connection Video Out Composite Video (SDTV) S-Video Connects to S-Video (SDTV) input of TV or VCR HDMI High-Definition TV (HDTV) connector eSATA* External Serial ATA disk interface USB* 2.0 High-Speed peripheral device connection External IR Input Connects to a remote control set-top accessory cable Data test connector (service personnel only) Ethernet* Network connection Power connector
2 OPERATION Turning Power On and Off
Press POWER on the front panel or remote control to turn the DCX set-top on or off (standby). When using the remote control, be sure it is in cable mode by pressing CABLE before pressing POWER. When using the front panel please note that the front panel buttons are touch-sensitive, so simply touch the POWER icon to turn on the set-top.

Changing Channels

You can change channels in three ways: Press CHANNEL + or on the front panel of the DCX set-top or the remote control to step through the channel selection. Enter the number of the channel you wish to view using the number keys on the remote control. Select the channel in the Interactive Program Guide.

Adjusting the Volume

Press VOLUME + or on the remote control to adjust the volume. When you adjust the volume, the volume scale is displayed on the screen. Press MUTE on the remote control to toggle the sound on and off. For best audio quality when using the analog L/R (var.) volume controlled audio outputs, use the remote control to set the DCX set-top to approximately three quarters of the maximum volume level and then adjust the audio levels on external devices such as your TV or A/V receiver. When using the analog L/R (fixed) audio outputs or any of the digital audio outputs (HDMI, IEEE-1394, optical or coaxial digital audio) adjust the audio levels on your external device such as your TV or A/V receiver. You may also be able to program your remote to control the volume of your TV or A/V receiver directly (refer to the remote control instruction manual).
Interactive Program Guide

Connecting Your DCX Set-top to an A/V Receiver, SDTV, and VCR/DVD Recorder
Note: Solid lines indicate optimum connections. Note: Consult your A/V receiver manual for additional wiring options or constraints when including a VCR/DVD Recorder in your configuration.
5 RECORDING YOUR CONNECTIONS
Use this diagram to record connections between your home entertainment components. You can use this diagram to reconnect your system if you move the equipment or add new equipment. Disconnect the power from the DCX set-top before connecting or changing cable connections. Do not place another component or object on top of the DCX set-top.

Data Devices

Do not attempt to connect data devices without contacting your service provider. Advanced data features require the proper application and network infrastructure to operate.

Data Features

In addition to high-quality audio and video, the DCX set-top has the capability to deliver high-speed data services such as Internet access, e-mail, IP telephony, e-commerce, and home banking. Note: Your DCX set-top may be equipped with the interface connections illustrated, but their functionality depends on the services offered by your service provider.

6 ON-SCREEN GRAPHICS

Your DCX set-top can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and interactive program guides. The DCX set-top overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid. On-screen graphics are not available on all video output combinations. On-screen graphics will not be displayed when you are using the IEEE-1394 connection on the rear panel of the DCX set-top.
7 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS
The following describes how to configure the audio (for HDMI connections), SD and HD video settings, and closed caption settings for the DCX3400. Before you adjust the output settings: Connect the DCX3400 to the TV and other home entertainment devices Plug the DCX3400 into an AC power outlet Initialize the DCX3400 and authorize it for services Turn the TV on
When using an HDMI connection between the DCX3400 and the television, be sure to have the cable connected and the TV powered on before adjusting the video settings. Motorola recommends using HDMI cables less than 20 meters long. To configure the DCX3400 settings on the main User Settings menu screen: 1. Ensure the DCX3400 is installed properly and turned on 2. Press POWER to put the set-top in stand-by mode. With-in two (2) seconds press the MENU key on the front panel. 3. If the TV is on, the on-screen User Settings menu lists the DCX3400 settings that can be adjusted:
An example of the User Settings menu when the HDMI output is connected.
Note: The User Settings Menu indicates whenever an HDMI connection is in place between the DCX3400 and another device. When the HDMI connection is not being used the User Settings Menu will update to reflect this:

An example of the User Settings menu when the HDMI output is not connected. 4. Use the remote control or the cursor keys on the front panel to navigate the onscreen menus:
Press the and keys to highlight the setting you wish to change. Press the key to select an option. To exit the setting and move to another setting, press the or key. To exit the menu and save your settings, press the POWER or MENU key.
If the User Settings menu does not display on the HDTV screen, the TV may not support the default video output setting. Use the Format button on the front panel to select a video output format that can be displayed by the TV as described in There is no video on the TV screen in the Troubleshooting section.
The User Settings options:
Setting TV Type Description The TV Type allows you to specify the style of television connected to the DCX3400. Options include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN. By default, the 16:9 option is selected. The options are used as follows: 16:9 designates that a widescreen television is connected to the DCX3400. 4:3 LETTERBOX designates that a standard-screen television is connected to the DCX3400 and that widescreen programs should be scaled to fit the screen with black bars above and below the picture. 4:3 PAN SCAN designates that a standard screen television is connected to the DCX3400 and that widescreen programs should be cropped so that the picture fills the entire screen.

HDMI/YPbPr Output

The HDMI/YPbPr Output setting allows you to specify the video output format of the DCX3400 for all programs (when the 4:3 Override setting is set Off or Stretch) or for all widescreen programs (when the 4:3 Override is set to 480i or 480p). Options include 1080i, 720p, 480p, 480i, and Native. By default, the 1080i option is selected. The options are used as follows: 1080i The DCX3400 will present programs in the High-Definition 1080i format (1920 x 1080 pixels with interlaced scanning at 30 frames per second). 720p The DCX3400 will present programs in the High-Definition 720p format (1280 x 720 pixels with progressive scanning at 60 frames per second). 480p The DCX3400 will present programs in the EnhancedDefinition 480p format (720 x 480 pixels with progressive scanning at 60 frames per second). 480i The DCX3400 will present programs in the StandardDefinition 480i format (720 x 480 pixels with interlaced scanning at 30 frames per second). Native The DCX3400 will present programs in the format that most closely matches their native format according to the compatible formats selected from the My TV Supports The Following Formats list (see below). 1080p 24/30 will be presented natively.

Note 1: Some televisions may only support certain video formats. Please consult the televisions user manual for more information on video format compatibility. Note 2: The DCX3400 can detect when the HDMI connection is in use. If you are not using the HDMI connection on the DCX3400, the HDMI/YPbPr Output setting will display as YPbPr Output in the User Settings Menu.
Setting 4:3 Override Description The 4:3 Override setting allows you to specify the video output format of the DCX3400 when it is tuned to a Standard-Definition program or playing back a Standard- Definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected. The options are used as follows: 480i The DCX3400 will present Standard-Definition programs in the Standard-Definition 480i format (720 x 480 pixels). 480p The DCX3400 will present Standard-Definition programs in the Enhanced-Definition 480p format (720 x 480 pixels). Stretch The DCX3400 will automatically stretch all StandardDefinition programs to a widescreen aspect ratio and present the video in the format designated by the HDMI/YPbPr Output setting. Note that the Stretch option is only available when the TV Type setting is 16:9. Off The DCX3400 will create a widescreen version of a StandardDefinition program by adding black bars to the left and the right of the picture and present the video in the format designated by the HDMI/YPbPr Output setting.
Note 1: Some televisions may only support certain video formats. Please consult your televisions user manual for more information on format compatibility. Note 2: If the HDMI/YPbPr Output setting is set to either 480i or Native, the 4:3 Override feature is disabled and is no longer selectable in the menu. The 4:3 Override feature is available when the HDMI/YPbPr Output setting is 1080i, 720p, or 480p.
Setting My TV Supports The Following Formats Description The My TV Supports The Following Formats checklist allows you to configure the Native mode operation of the DCX3400. The checklist becomes accessible only when the HDMI/YPbPr Output setting is set to Native. The DCX3400 is capable of delivering all of the video formats listed in this checklist depending upon the type of video connection (HDMI or YPbPr) being used. By default, the 1080i and 480i formats are checked in this checklist. The options are used as follows: 1080p30 The DCX3400 will present programs broadcast in the High Definition 1080p30 format (1920 x 1080 pixels with progressive scanning at 30 frames per second) using the HDMI connection only. The DCX3400 cannot convert any other broadcast format to the 1080p30 format. 1080p24 The DCX3400 will present programs broadcast in the High Definition 1080p24 format (1920 x 1080 pixels with progressive scanning at 24 frames per second) using the HDMI connection only. The DCX3400 cannot convert any other broadcast format to the 1080p24 format. 1080i The DCX3400 will present programs broadcast in the High Definition 1080i format using both the HDMI and YPbPr connections. The DCX3400 can also convert any other broadcast format to the 1080i format. 720p The DCX3400 will present programs broadcast in the High Definition 720p format using both the HDMI and YPbPr connections. The DCX3400 can also convert any other broadcast format to the 720p format. 480p The DCX3400 will present programs broadcast in the Enhanced Definition 480p format using both the HDMI and YPbPr connections. The DCX3400 can also convert any other broadcast format to the 480p format. 480i The DCX3400 will present programs broadcast in the Standard Definition 480i format using both the HDMI and YPbPr connections. The DCX3400 can also convert any other broadcast format to the 480i format.

Setting Description Note 1: The DCX3400 cannot provide 1080p30 or 1080p24 video using the YPbPr output. When using the DCX3400 in Native mode, these two formats are disabled and inaccessible if there is no HDMI connection in place. Note 2: When connecting the DCX3400 to an HDMI (or DVI) TV, the TV provides the DCX3400 with its list of supported video formats. The DCX3400 will automatically place a check next to the formats in the checklist that it can verify are supported by the TV. The checklist may be modified manually after the DCX3400 performs the automatic configuration. Note 3: While this checklist provides the ability to customize the Native mode experience when using the DCX3400, it can also result in a loss of video if the checklist is modified without a clear understanding of the video formats supported by the TV. These settings should only be modified by a professional installer or someone with a good working knowledge of the video formats supported by the TV. Note 4: When using the DCX3400 in Native mode, at least one of the following formats (1080i, 720p, 480p, 480i) MUST be checked even if one or both of the 1080p formats has been checked. The DCX3400 cannot be configured to provide video only in the 1080p30 and/or 1080p24 formats. The DCX3400 also does not support the 1080p60 video format. Note 5: The DCX3400 will provide 480i format video on the YPbPr output whenever 1080p30 or 1080p24 format video is being provided on the HDMI output. Video Sharpness The Video Sharpness setting allows you to adjust the picture sharpness when viewing a standard definition (SD) program on the DCX3400. The Video Sharpness setting affects all of the video outputs. By default, the sharpness level of 3 is selected. The DCX3400 supports five distinct levels of video picture sharpness. A value of 1 corresponds to a softer picture while a value of 5 corresponds to a sharper picture. The best sharpness setting depends upon the video connection being used, the display quality of the TV, and the viewers personal preference. Additional HDMI Settings The Additional HDMI Settings option is available whenever an HDMI connection is in place. Selecting this option will present a new menu screen with settings specific to the HDMI connection. These settings are discussed in more detail on the following pages. The Closed Caption setting turns closed captions off or on. When this option is set to Disabled, the DCX3400 does not render (draws) closed captions on any video output. When this option is set to Enabled, the DCX3400 renders (draws) closed captions on all video outputs. By default, the Disabled option is selected. The Additional Closed Caption Settings option is available whenever the Closed Caption setting is set to Enabled. Selecting this option will present a new menu screen with settings specific to closed captions. These settings are discussed in more detail on the following pages. To reset all User Settings to their default values, move the cursor to this option and press the key.

To configure the DCX3400 settings on the Additional Closed Caption Settings menu screen: 1. Power off the DCX3400 and then immediately press the MENU key on the front panel. This will display the main User Settings menu. 2. Move the cursor next to the Closed Caption option and adjust this setting to Enabled. 3. The option to enter the Additional Closed Caption Settings menu is now available.
An example of the Additional Closed Caption Settings menu.
The Additional Closed Caption Settings menu options are:
Setting Service Selection Description Sets the service used by the DCX3400 to render (draw) the closed captions: Analog: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The default is CC1. Digital: PRIMARY LANGUAGE, SECONDARY LANGUAGE, 3, 4, 5, or 6. The default is PRIMARY LANGUAGE. Font Size Font Style Sets the font size for closed captions. Defaults to AUTO. Options are AUTO, STANDARD, LARGE, or SMALL. Sets the font style for closed captions. Defaults to AUTO. Options are AUTO, MONO SERIF, PROPORTION SERIF, MONO NO SERIF, PROPORTION NO SERIF, CASUAL, CURSIVE, or SMALL. Sets the font color. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Sets the opacity. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING. Sets the edge appearance. Defaults to AUTO. Options are AUTO NONE, RAISED, DEPRESSED, UNIFORM, LEFT SHADOWED, or RIGHT SHADOWED. Sets the edge color. Default to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Sets the background color for closed captions. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Sets the background opacity for closed captions. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING. Sets the default settings for closed captions (AUTO) or the settings you have configured (USER). Defaults to AUTO. Options are AUTO or USER. Selecting this option will return you to the main User Settings menu screen. To reset all of the Additional Closed Caption settings to their default values, select this option and press the key.
Font Color Font Opacity Font Edge Type
Font Edge Color Background Color Background Opacity Settings Return To Main Page Restore Closed Caption Defaults

8 TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider.
Problem The DCX set-top will not power on Possible Solution
The DCX set-top may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.

There is no video on the TV screen
Verify that the TV is powered on and set to the appropriate input source for the DCX set-top. Verify that the DCX set-top is powered on and tuned to an authorized cable channel. Verify that all video cables between the DCX set-top and the TV are firmly connected. Verify that the coaxial cable feed is firmly connected to the DCX set-top and the wall jack. If the DCX set-top video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source. If the DCX set-top video output is connected to a TV through an HDMI connection, power off the TV and then power off the DCX set-top. Wait one second and then power on the devices.
Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available on the DCX set-top. To select a different format: 1. 2. 3. 4. No graphics or program guides appear on the TV screen No closed captions display Ensure that your DCX set-top is plugged into a power outlet and is turned off. Press the MENU key on the front panel. Your settings are displayed on the DCX set-top front panel display. Press the and keys to display the HDMI/YPbPr OUTPUT setting. Press the key to cycle through the available output formats until a picture displays on the TV.
If you use the IEEE-1394 connection, on-screen graphics, including closed captions and program guides, are not displayed by the DCX set-top. Onscreen graphics and captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video instead. Verify on the User Settings menu that closed captions are enabled on the DCX set-top. Verify that closed captions are enabled on the TV. Note: Closed captioning may not be available on the current program.
Problem There are black bars to the right and left of the picture Possible Solution Wide screen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most wide screen TVs to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video). If the DCX set-top is connected to a wide screen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu.
Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats even though the video is not 16:9. There are black bars above and below the picture All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the DCX set-top is tuned to a 4:3 program. Set the TV TYPE to 4:3 Pan-Scan. This enables the DCX set-top to remove the black bars above and below the picture when possible.

Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video). There are black bars on all four sides of the picture This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p. This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to bottom, or the graphic appears below the active video, the program is being letterboxed by the broadcaster. You can minimize this by activating the zoom feature on the TV. A broadcaster may include black bars on either side of a wide screen broadcast. This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the DCX set-top cannot correct the video. You may be able to minimize the border using the zoom feature on the TV. Colors do not appear correctly The DCX set-top is making a humming noise. Be sure to match up each signal to the same YPbPr connection on the TV, otherwise the colors will not appear correctly on your TV. The DCX set-top includes an integrated hard drive and a fan for cooling. During normal operation, the DCX set-top emits a low humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the internal fan adjusts to changes in the temperature around the DCX set-top. Please note the hard drive will stay on even when the DCX set-top is turned off (standby).
Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 547049-001-b 09/08

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DCX3400 M
Features M-Card (Multi-stream CableCARD) Host support for conditional access OpenCable Application Platform (OCAP) capable Compatible with Motorola DCT/ DCH legacy software API set Dual Tuner Digital Video Recorder (DVR) Standard 160GB Hard Drive (250GB option) Optional MoCA home-networking interface Dual High-definition (HDTV) decode of MPEG-2, MPEG-4 AVC (H.264), VC-1 Dual Audio decode of Dolby Digital, Dolby Digital Plus, AACLC / HE-AAC, WMA9, MP3 Dual 1 GHz digital video tuners 1GHz DOCSIS tuner Picture-in-Picture Accelerated 2-D and 3-D graphics DOCSIS 2.0+ embedded Cable Modem with support for DSG and down-stream channel bonding (3 down, 1 up) SCTE 55-1 / SCTE 55-2 Out-of-band (OOB) data transmitter/receiver 32 MB Flash (standard), 256MB DRAM total (standard) Full featured front panel display and controls Remote and on-screen diagnostics Switched Digital Video (SDV) Capable Macrovision, HDCP DTCP and , , CGMS-A content protection schemes on the respective interfaces

DCX3400

As competition in the video service industry continues to increase, cable operators require advanced technologies for delivering a superior digital viewing experience and exciting new applications. Motorola has developed a sophisticated all-digital solution with the DCX series, the next generation of Host set tops. The DCX set-tops are loaded with features for improving bandwidth efficiency, providing high-definition video with surround sound audio, and bringing on-demand and interactive services to a connected home environment. The DCX3400 is a Digital Video Recorder (DVR) with dual 1GHz video tuners and support for both MPEG-2 and MPEG-4 high definition decode. The all-digital DCX3400 includes the latest audio and video output interfaces, including HDMI and Dolby Digital Plus audio. The optional MoCA Home Networking component enables the DCX3400-M set top to serve as a media hub for in a connected home environment. An embedded DOCSIS 2.0+ cable modem provides support for DSG and downstream channel bonding.
Bandwidth Efficiency Solutions The DCX3400 fully supports the growing consumer demand for high-definition programming and high bandwidth advanced applications. The DCX3400 provides new methods of efficiently utilizing limited bandwidth for delivering these services. For example, the DCX3400 is capable of decoding MPEG-4 video streams, requiring significantly less bandwidth than MPEG-2 to deliver comparable quality video services. The dual 1GHz digital video tuners in the DCX3400 support future plant expansion, enabling operators to increase the number of available channels. The DCX3400 also supports Switched Digital Video (SDV) solutions, allowing service providers to maximize the use of their available bandwidth by delivering programming only to nodes where and when subscribers actively request that programming.
Watch and Record Flexibility Consumers value the watch-and-record flexibility that a dual tuner DVR set top provides. The DCX3400 further enhances this experience with a 250GB hard drive upgrade to provide ample capacity for recording an entire households favorite shows. The optional integrated MoCA Home Networking component enables the DCX3400-M set top to act as a media hub for sharing content on its hard drive with other non-DVR set-tops in the home. Remote Diagnostic Capabilities The DCX3400 supports Motorolas SmartStream Terminal Data Collector (STDC) service for remotely gathering important set top status and health information in a centralized server for evaluation and corrective action. STDC provides operators with the ability to isolate and troubleshoot plant issues, improve service quality, and reduce operation costs.
SPECIFICATION SHEET DCX3400
STANDARD INTERFACES Front Panel Power, Message, Data, and Home LAN indicators Output video format indicator 4-character 7-segment display 2 Recording indicators IR remote control sensor USB 2.0 Host Type A port 4-way navigation, Select, Power, Menu, Guide, Info, Channel Up/Down and Format buttons Rear Panel F-connector for Cable input Pre-installed M-Card HDMI output YPbPr component output Baseband composite video output RF Remod output (Ch. 3/4) S-video output L/R audio output with volume control L/R audio output fixed line level Coaxial and Optical S/PDIF digital audio outputs USB 2.0 Host Type A port 1394a interface 10/100 Ethernet interface eSATA interface Mini-phone 3.5mm serial port / External IR input Accessory Outlet Unswitched 4 A/500 W maximum

SPECIFICATIONS RF Input Frequency: (video and audio) Memory: Video: 54 to 1002 MHz
32MB Flash; 256 MB DRAM Up to 32-bit color, accelerated 2-D and 3-D support, and scalable video-in-graphics Processor: MIPS, RISC-based Hard Disk Drive: 160GB; 250GB (optional) Graphics Resolution: SD Outputs 4:3 up to 720x480 HD Outputs 16:9 up to 1920x1080 Video Resolution 480i, 480p, 720p, 1080i and 1080p 24/30 (HDMI only) Operating Temperature 15 C to 42 C (50 F to 108 F) Operating Humidity 5 to 90% (non-condensing) AC Voltage 105 to 125 VAC, 60 Hz Power Dissipation 35 W (depending on features) Out of Band: Frequency Agile receiver 70 to 130 MHz Bandwidth 2.0 MHz maximum Level 15 to 15 dBmV Digital Input Level 64 QAM 15 to 15 dBmV 256 QAM 12 to 15 dBmV Dimensions 15.0 in W x 9.87 in D x 3.2 in H (38.1 cm x 25.07 cm x 8.13 cm) Weight 8 Lbs. (3.63 kg)
MANUFACTURING OPTIONAL FEATURES Integrated MoCA Home Networking interface (DCX3400-M) 250GB Hard Drive with Shock Mounting
All features, functionality, and other product specifications are subject to change without notice or obligation.
MCARD SN: 000000000001 MCARD UA: 207308-038

eSTB MAC 000000001

DOCSIS MAC ID: 00195DC4771C
UNSWITCHED 105-125V 60Hz 4A MAX 500W MAX

AUDIO OUT

HOST SN: M10703TDG009

DIGITAL AUDIO

M-Card DEVICE ONLY M-Card DEVICE ONLY

CABLE IN

RF OUT

IEEE 1394

CN AA00094A006991400704640

VIDEO OUT

S-VIDEO

EXT IR IN

Rear view
Motorola, Inc. 101 Tournament Drive, Horsham, Pennsylvania 19044 U.S.A. www.motorola.com
MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. All other product or service names are the property of their respective owners. Motorola, Inc. 2008. OCAP, CableCARD, DOCSIS, and M-Card are trademarks or registered trademarks of Cable Television Laboratories, Inc. MoCA is a trademark of Multimedia over Coax Alliance. HDMI is a trademark of HDMI Licensing LLC. Macrovision is a registered trademark of Macovision Corporation. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories. 552791-001-a 5862 - 0308 - 0K

 

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