Digital 2.4GHz Expandable Cordless Telephone System with Answering Machine

MD480 Series

User's Guide >

031261o

MD450 Series
Digital 2.4GHz Expandable Cordless Telephone System

031068o

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Congratulations on your purchase of a Motorola product! Product registration is an important step. Registering helps us facilitate warranty service and permits us to contact you if your Motorola product requires an update or other service. To register your product online, visit: www.motorola.com/warranty/cordless Please retain your original dated sales receipt for your records. For warranty service of your Motorola product, you will need to provide a copy of your dated sales receipt to confirm warranty status. Registration is not required for warranty coverage.
For a large-print version of this guide, or for productrelated questions, please call: 1-800-353-2729 in the USA 1-888-390-6456 TTY (Text Telephone) On the Web: www.motorola.com/cordless
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. Motorola, Inc. 2003

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Handset Controls

Raise volume Lower volume Left soft key Turn handset on to make a call Scroll up or down on display Right soft key Turn handset off (hang up) Earphone jack Talk handsfree using speakerphone Microphone Redial Use handset as intercom
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Base Station Controls

Left soft key Speakerphone Scroll up or down on display Right soft key i Play/stop message h Skip backwards g Skip forwards f Delete message Page handsets Record a memo
in use/ voice mail charge/ page

Soft Keys

The left and right soft keys perform the function displayed. For example, pressing the left soft key while PHONEBK is displayed, opens your list of phone numbers and names.
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FCC and Interference Information
This equipment complies with Parts 15 and 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Notification of the Local Telephone Company On the bottom of this equipment is a label that contains, among other information, a product identifier in the form US:AAAEQ##TXXXX. You must, upon request, provide this information to your telephone company. The digits represented by ## in the product identifier indicate the Ringer Equivalency Number (REN) for this equipment. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, contact your local telephone company. Notes: This equipment may not be used on coin service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this cordless phone does not disable your alarm equipment. If you have questions 4
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about what will disable alarm equipment, consult your telephone company or a qualified installer. Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. The FCC requires that you connect your cordless telephone to the nationwide telephone network through a modular telephone jack (USOC RJ11C/RJ11W or RJ14C/RJ14W). Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practical and the circumstances warrant such action, the telephone company may temporarily disconnect service immediately. In case of such temporary discontinuance, the telephone company must: 1. Promptly notify you of such temporary discontinuance; 2. Afford you the opportunity to correct the situation; 3. Inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment on and off, the user is encouraged to try to correct the interference with one or more of the following measures: Reorient or relocate the receiving antenna (that is, the antenna for the radio or television that is receiving the interference). Reorient or relocate and increase the separation between the telecommunications equipment and the receiving antenna. Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected. If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, How to Identify and Resolve Radio/TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies. The FCC requires this product to be serviced only by Motorola or its authorized service agents. Changes or modifications not expressly approved by Motorola could void not only the user's authority to operate the equipment, but also the limited warranty. Hearing Aid Compatibility This telephone system meets the FCC standards for hearing aid compatibility. 6

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8. Use only the power supply that came with this unit. Using other power supplies may damage the unit. 9. Because cordless phones operate on electricity, you should have at least one phone in your home that is not cordless in case the power in your home goes out. 10. To avoid interference to nearby appliances, do not place the base of the cordless phone on or near a TV, microwave oven, or VCR. Caution: To maintain compliance with the FCCs RF exposure guidelines, place the base unit at least 20 cm from nearby persons. Battery Safety Instructions Do not burn, disassemble, mutilate, or puncture the battery. The battery contains toxic materials that could be released, resulting in injury. Caution: There is a risk of explosion if you replace the battery with an incorrect battery type. Use only the battery that came with your phone or an authorized replacement recommended by the manufacturer. Keep batteries out of the reach of children. Remove batteries if storing over 30 days. Do not dispose of batteries in fire, which could result in explosion. The rechargeable batteries that power this product must be disposed of properly and may need to be recycled. Refer to your batterys label for battery type. Contact your local recycling center for proper disposal methods.

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Contents

Getting Started. Powering the Base Station. Setting Up the Charging Bases. Installing Batteries in the Handsets. Charging the Handsets. Phone Line Connection. Wall Mounting the Base Station. Using the Displays. Handset Display. Base Station Display. Using the Soft Keys. Using the Navigation Key. Setting Up Your Phone. Registering a Handset. Personalizing Your Phone System. Setting the Ring Tone and Ring Volume. Naming a Handset or Base Station. Entering Text on the Handset. Storing Area Codes for Caller ID. Setting the Date and Time. Setting the Language. Setting Touch Tone or Pulse Dialing. 29 29
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Using the Basic Functions. 30 Making a Call. 30 Adjusting the Volume During a Call. 30 Making a Call Using the Speakerphone. 31 Making a Call Using the Base Station. 32 Adjusting the Speakerphone Volume. 32 Switching Between the Handset and Speakerphone. 32 Muting a Call. 32 Putting a Call on Hold. 32 Redialing a Number. 33 Finding a Lost or Misplaced Handset. 33 Saving a Number in the Phonebook. 34 Private Phonebooks. 34 Shared Phonebooks. 34 Calling a Number from the Phonebook. 36 Editing a Phonebook Entry. 36 Deleting a Phonebook Entry. 37 Inserting Pauses in a Number. 37 Using Caller ID. 37 Reviewing the List of Caller ID Calls. 38 Store a Caller ID Number in the Phonebook. 39 Deleting Caller ID Calls. 40

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Answering Machine. 41 Setting Up the Answering Machine. 41 Turning the Answering Machine On or Off. 41 Outgoing Message (OGM) Greeting. 42 Recording an Outgoing Message (OGM). 42 Changing the Outgoing Message. 43 Erasing the Outgoing Message. 44 Setting the Number of Rings Before the Answering Machine Picks Up. 44 Setting the Security ID Number. 45 Setting the Voice Prompts (Canadian models only). 45 Recording a Memo. 45 Using the Answer Machine. 46 Checking Messages from the Base Station. 46 Checking Messages from the Handset. 46 Checking Messages Remotely from a Touch-Tone Phone. 47 Advanced Features. 49 Conference Calling. 50 Using the Intercom. 51 Intercom Setup. 51 Handset to Handset Intercom. 52 Transferring a Call from One Handset to Another. 53 Unannounced Transfer. 53 Announced Transfer. 53 Using the Handset as a Walkie Talkie. 54 Monitoring a Room. 55 Motorola Limited Warranty for the United States and Canada. 56
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Getting Started

To set up your Motorola digital cordless phone system: 1. Install optional backup batteries in the base station and plug into a power outlet (page 14). 2. Plug in charging bases for expansion handsets (page 15). 3. Install batteries in handsets (page 15). 4. Charge handset batteries (page 16). A rechargeable NiCd battery powers each handset. Charge the battery for about 12 hours before initial use. 5. Connect the base station to the phone line (page 16). 6. Register expansion handsets to the base station (page 15). Handsets that come with your phone system are already registered to the base. 7. Set the ring tone, date, time, and other features of your handset(s) and base station (page 22). Place the Base Station: Away from electrical appliances such as a TV, personal computer, or another cordless phone. In a high and central location with no obstructions, such as walls. If you hear noise while using the handset near a microwave or another cordless phones base unit, move away from the microwave or base unit and closer to your handsets base station. 13
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Powering the Base Station
Important: Before installing or handling batteries, please read the Battery Safety Instructions on page 9. The base station uses 4 AAA alkaline batteries for optional backup power (batteries are included with some models). To install the batteries: 1. With the bottom of the base station facing you, press the cover latch with a screwdriver to lift and remove the battery cover. 2. Insert 4 AAA alkaline batteries into the battery compartment.

Getting Started 14

3. To replace the cover, insert the tabs of the cover into the slots and press down until the cover clicks into place. 4. Plug the power cord into the back of the base station and into an outlet.
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Setting Up the Charging Bases
If you have expansion handsets, they do not need to be plugged into a phone line. Simply plug the power cord into the back of the charging base and into an outlet wherever you want to place the handset.
Installing Batteries in the Handsets
Important: Before installing or handling batteries, read the Battery Safety Instructions on page 9. 1. Remove the battery cover by pressing on the recess and sliding down and off the handset. 2. Plug the connector into the receptacle. 3. Insert the battery into the compartment. 4. Slide and snap the battery cover back into place. Getting Started
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Charging the Handsets

Place the handset in the base station or charging base. The LED is solid red when the handset is charging. For the initial charge, charge the battery for at least 12 hours. Getting Started

charge

Phone Line Connection
Do not connect the base station to the phone line until the handset is fully charged.
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Wall Mounting the Base Station
The base station can be mounted on a wall instead of placed on a flat surface such as a table or desk. 1. Remove the twist-tie from the phone cord. Do not unfold the cord. 2. Untuck both ends of the cord. 3. Hold the folded cord at the center and insert it into the back of the wall mount bracket.
4. Plug the phone cord into the phone jack on the wall.
5. Hang the wall mount bracket on the phone wall plate.
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6. Plug the other end of the phone cord into the back of the base station. 7. Plug the power cord into a power outlet if it is not already plugged in.
Getting Started 8. Insert the guide rail on the wall mount into the slot on the bottom of the base station and push until it snaps into place. 18
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Using the Displays

Your phone has a display on the handset and the base station. When they are not in use, the display shows the standby screen.

Handset Display

Time Handset name Number of Caller ID records Date Battery meter
04:26 PM 09/Handset (1) 2 Msg 6 Calls Answer ON ^ PHONEBK MENU
Number of New Messages Ringer off Answering Machine status

Left soft key function

Right soft key function

Base Station Display

Time Base name Number of Caller ID records Date Battery meter
Caller ID information is supplied only if you subscribe to caller ID service from your local phone company. When the handset or base station speakerphone is on, V displays. 19

Setting Touch Tone or Pulse Dialing
Your phone is set to touch tone dialing. Do not change this setting unless touch tone service is not available in your area. Action 1 Press MENU (a). 2 Scroll to Tone/Pulse. 3 Press c or CHANGE (a) to switch between Tone and Pulse. 4 Press DONE (a). 5 Press EXIT (a) to return to the standby screen, or c to scroll to a different menu option.
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Using the Basic Functions

Making a Call

Press ON. When you hear the dial tone, dial the number. or Enter the phone number, then press ON. This lets you see the phone number on the display before the number is dialed. During a call, a timer on the display shows the amount of time on the call. When you are finished talking, press OFF to hang up. Press ON or Handsfree to answer using the speakerphone. If you have call waiting service, press ON to answer the second call.
Adjusting the Volume During a Call
Press to make callers voice Louder Softer
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When you are not on a call, use the volume keys to change the day (6 am9 pm) or night (9 pm6 am) ringer volume. The time of day as set on the phone determines whether you are adjusting the day or night volume. To set the time, see page 28.
Making a Call Using the Speakerphone
Press Handsfree then dial the number. For optimal speakerphone sound quality, make sure the belt clip is on. This raises the handset up so it is not lying flat (the speakerphone is on the back of the handset). When the speakerphone on the handset is on, V appears on the display. When you are finished talking, press OFF to hang up and turn the speakerphone off. Note: Pressing Handsfree while in the caller ID list, redial list, or phonebook turns the speakerphone on and dials the number. Press Handsfree. If you have call waiting service, press ON to answer the second call.
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Making a Call Using the Base Station
The procedure for making a call using the base station is the same as making one from the handset. However, when you dial from the base station, it functions in speakerphone mode only.
Adjusting the Speakerphone Volume
Press the volume up or volume down key (see page 30).
Switching Between the Handset and Speakerphone

Press Handsfree.

Muting a Call
Using the Basic Functions 32 Press MUTE (a). To unmute the call, press UNMUTE (a).

Putting a Call on Hold

Press HOLD (a). To return to the call, press UNHOLD (a) or ON. When a call is on hold, you can use the intercom features (see page 52).

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Redialing a Number

To redial the most recently dialed number: Action 1 Press ON. 2 Press Redial. To redial one of the last 5 numbers you dialed: Action 1 Press Redial. 2 Press c until points to the number you want to redial. 3 Press Dial (a) or ON or Handsfree. If a number in the redial list matches a number in your phonebook, the phonebook name and number display in the redial list instead of just the phone number. Using the Basic Functions 33
Finding a Lost or Misplaced Handset
Press PAGE on the base station. All handsets registered to the base station will start beeping. Press Off, EXIT (a), or OK (a) on a handset to stop paging that handset, or press PAGE on the base station to stop paging all handsets.
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Saving a Number in the Phonebook
Storing numbers in the phonebook makes it easy to dial numbers you call frequently. You can enter numbers directly into the phonebook or add them from the caller ID or redial list. You can also select to save the number in private or shared phonebook. Private Phonebooks The private phonebook is unique to each handset and is not accessible by other handsets. Each private phonebook stores up to 50 names and numbers. Shared Phonebooks The shared phonebook is accessible by all handsets and stores up to 49 names and numbers. Action 1 Press PHONEBK (a). 2 Scroll (c) to (New Entry) and press SELECT (a). The private phonebook is the default. To change phonebooks, press the right soft key (a). For example, if SHARED is displayed, press the right soft key (a) to enter that phonebook. 3 Enter the name (up to 12 characters). Press DELETE (a) to backspace and erase characters to the left of the blinking cursor. See page 25 for information on entering text. 4 Scroll down (c).
Using the Basic Functions 34
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Action 5 Enter the phone number (up to 24 digits). Press DELETE (a) to backspace and erase characters to the left of the blinking cursor. 6 Press DONE (a). To store a recently called number in the phonebook: Action 1 Press Redial. The display shows the last 5 numbers you dialed, with the most recent number at the top. 2 Press c until points to the number you want to save. 3 Press STORE (a). 4 Enter the name (up to 12 characters). Press DELETE (a) to backspace and erase characters to the left of the blinking cursor. See page 25 for information on entering text. 5 Scroll down (c). 6 The phone number displays in the Number: field. To modify the number, press DELETE (a) to backspace and erase characters to the left of the blinking cursor. 7 When the phone number is correct as you want to store it, press DONE (a). Note: You can also store a number in the phonebook from the caller ID list (see page 39).

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Calling a Number from the Phonebook
Action 1 Press PHONEBK (a). 2 Press c until points to the entry you want to call. Note: You can also search numerically by pressing the number(s) of the phone entry you want to dial. 3 Press ON or Handsfree.
Editing a Phonebook Entry
Action 1 Press PHONEBK (a). 2 Press c until points to the entry you want to edit. 3 Press OPTIONS (a). 4 Scroll to Edit and press SELECT (a). 5 To modify the name, press DELETE (a) to backspace and erase characters to the left of the blinking cursor. See page 25 for information on entering text. 6 Scroll down (c) to move to the phone number field. 7 Modify the number. 8 Press DONE (a).
Using the Basic Functions 36
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Deleting a Phonebook Entry
Action 1 Press PHONEBK (a). 2 Press c until points to the entry you want to delete. 3 Press OPTIONS (a). 4 Scroll to Delete and press SELECT (a).
Inserting Pauses in a Number
At the position where you want to insert a pause, press # twice, P appears. When you call a number with a pause, the phone waits 3 seconds before transmitting the next digits in the dialing sequence. This is useful, for example, when you have to dial 9 to get a dial tone or for going into a voicemail system.

Using Caller ID

Note: You must subscribe to caller ID service from your local telephone company to use the caller ID features of your phone. If you subscribe to caller ID service, the callers name and/or number are displayed when you receive an incoming call. If no caller ID information was sent from the phone company, or you do not subscribe to caller ID service, the display shows Incoming Call. Using the Basic Functions 37
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Reviewing the List of Caller ID Calls The handset can hold up to 40 caller ID records. Action 1 Press c to enter the recent calls list. The most recent call is listed first. 2 Press c to review more calls. 3 To call the number, press ON or Handsfree. To reformat the number before you call it, press FORMAT (a) until the correct format displays. For example, if a number you want to call is stored with the area code (10 digits), but you do not use the area code to call this number, press FORMAT (a) until the number appears without the area code (7 digits). For information on dialing formats, see page 26.

Using the Basic Functions 38
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Store a Caller ID Number in the Phonebook Action 1 From the caller ID list, press OPTIONS (a). 2 Scroll (c) to STORE and press SELECT (a). 3 The callers name displays in the Name: field. You can modify the name before storing it. 4 When the name is correct as you want to store it, press c to scroll down. 5 The callers phone number displays in the Number: field.You can modify the number before storing it. 6 When number is correct as you want to store it, press DONE (a). Note: To modify the name or number before storing it, press DELETE (a) to backspace and erase characters to the left of the blinking cursor. Then use the keypad to enter the name or number. See page 25 for information on entering text.
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Deleting Caller ID Calls Action 1 From the caller ID list, press OPTIONS (a). 2 Scroll (c) to Delete (to delete the current caller ID entry) or Delete All (to delete all caller ID calls) and press SELECT (a). Note: If deleting all calls, press YES (a) at the Delete All? prompt. 3 Press BACK (a) to return to the caller ID list.
Using the Basic Functions 40
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Answering Machine

The answering machine stores up to 15 minutes or record time of messages and/or memos. You can listen to your messages from the base station, from the handset, or remotely. You can set up the answering machine from either a handset or the base station.
Setting Up the Answering Machine
All of the features of the answer machine are located in the Ans mach setup menu. To get to this menu: Action 1 From the standby screen, press MENU (a). 2 Scroll (c) to Ans mach setup and press SELECT (a). Turning the Answering Machine On or Off Action 1 Go to the Ans mach setup menu. 2 Scroll (c) to Answer ON/OFF and press SELECT (a). 3 Scroll (c) to select ON or OFF and press DONE (a). 4 Press EXIT (a) twice to return to the standby screen, or press c to scroll to a different function. 41 Answering Machine
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Outgoing Message (OGM) Greeting You can record a personal outgoing message greeting that plays when you receive a call and you do not answer the phone. If you do not record a personal greeting, a prerecorded greeting plays when you receive a call. Recording an Outgoing Message (OGM) Action 1 Go to the Ans mach setup menu. 2 Scroll (c) to Outgoing Msg and press SELECT (a). 3 Scroll (c) to Record OGM and press SELECT (a). 4 Press YES (a) to record your message. 5 Press END (a) when finished. Press REPLAY (a) to listen to the message. 6 Press EXIT (a) twice to return to the standby screen, or press c to scroll to a different feature.

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.........

Answering Machine 48

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Advanced Features

To use some of the advance features, you need at least 2 (up to 4) handsets registered to the base station. You can expand your phone system by adding cordless handsets (up to a total of 4 handsets). Expansion handsets do not require connection to a phone line. You can place the handset and its charging base anywhere a standard electrical outlet is available. With multiple handsets, you can: Conference call Talk handset to handset on the intercom Set up handsets to automatically answer intercom calls Transfer calls from one handset to another Monitor a room Use 2 handsets as walkie talkies To order expansion handsets, call: 1-800-353-2729 USA 1-888-390-6456 TTY (Text Telephone) On the Web: www.motorola.com/cordless
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Conference Calling

If one handset is already on a call, the display on other handsets registered to the same base station shows Line in use. Once a second handset is added to the call, the display on all handsets shows On conference. A maximum of 2 handsets can be on a conference call at the same time. Action To connect a second handset to a call, press ON or Handsfree on the second handset. To join a conference call, press ON from the base station. To disconnect from the conference call, press OFF on either or both handsets. Advanced Features 50
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Using the Intercom

Intercom Setup You can set up a handset or base station so it automatically answers an intercom page after 1 or 3 rings. All handsets are set to No Auto Answer at the factory. Perform the following procedure on each handset to change this setting. Action 1 Press MENU(a). 2 Scroll to Intercom Setup and press SELECT (a). 3 Scroll to one of the answering options and press SELECT (a):

No Auto Answer - the handset does not
automatically answer an intercom page.
handset automatically answers and turns on the speakerphone after 1 or 3 rings. 4 Press SELECT (a). 5 Press EXIT(a) to return to the standby screen, or c to scroll to a different menu option.
After 1 Ring or After 3 Rings - the
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Handset to Handset Intercom Action 1 Press Intercom. 2 From the list of handsets, press c until points to the handset you want to page, or to Select All to page all handsets. Note: If you have only 1 handset, pressing the Intercom button automatically pages the base station and vice-versa. 3 Press PAGE (a). 4 To answer the page, press OK (a). The first handset to respond is connected. If no one answers the page after 2 minutes, or if the person you are paging presses EXIT (a) or OFF, No Answer displays on your handset and paging stops. 5 When someone answers the page, talk into the handset. 6 To end the intercom session, press OFF. To turn the speakerphone on or off, press Handsfree. To mute or unmute the sound, press MUTE (a) or UNMUTE (a).

Advanced Features 52

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Transferring a Call from One Handset to Another
Unannounced Transfer Action 1 Press HOLD (a). 2 Press Intercom. 3 Scroll to the handset you want to transfer the call to and press PAGE (a). Note: If you have only 1 handset, pressing the Intercom button automatically pages the other handset, and vice-versa. 4 Press OFF to hang up. The call is transferred to the other handset. Announced Transfer Advanced Features Action 1 Follow steps 1 through 3 above. 2 To answer the page on the other handset, press OK (a). 3 Tell the person on the other handset that you are transferring a call, then press UNHOLD (a). The call is transferred to the other handset and all three individuals are on the call. 4 Press OFF (a) to hang up the second handset.
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Using the Handset as a Walkie Talkie
The walkie talkie feature lets you talk handset to handset even when the handsets are out of range from the base station. When a handset is in walkie talkie mode, you cannot make or receive phone calls You must complete steps 1 and 2 for both handsets to use walkie-talkie mode. Action 1 Press MENU (a). 2 Scroll to Walkie Talkie and press SELECT (a). 3 Press Intercom on one of the handsets. 4 Press the number on the handset keypad that corresponds to the handset you want to use walkie talkie with. For example, if the handset you want to talk to is named Kitchen(2), press 2 on the keypad. 5 To answer the page on the other handset, press OK (a). 6 To end the walkie talkie session, press EXIT (a) on either handset.

Exclusions

Software Embodied in Physical Media. No warranty is made that the software will meet your requirements or will work in combination with any hardware or software applications provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. Software NOT Embodied in Physical Media. Software that is not embodied in physical media (e.g. software that is downloaded from the internet), is provided as is and without warranty.
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Who is Covered?

This warranty extends only to the first consumer purchaser, and is not transferable.

What will Motorola Do?

Motorola, at its option, will at no charge repair, replace or refund the purchase price of any Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts. No data, software or applications added to your Product, Accessory or Software, including but not limited to personal contacts, games and ringer tones, will be reinstalled. To avoid losing such data, software and applications please create a back up prior to requesting service.
How to Obtain Warranty Service or Other Information
Phones 1-800-331-6456 Pagers 1-800-548-9954 Two-Way Radios and Messaging Devices 1-800-353-2729 Canada All Products 1-800-461-4575 TTY 1-888-390-6456 For Accessories and Software, please call the telephone number designated above for the product with which they are used. You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) the name and location of the installation facility (if applicable) and, most importantly; (e) your address and telephone number. 59 USA
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What Other Limitations Are There?
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