The scope of this manual is to provide basic information relating to E398/E399 telephones, and provide procedures and processes for repairing the phones at Level 1 and 2 service centers including: Unit swap out Repairing of mechanical faults Basic modular troubleshooting Testing and verification of phone functionality Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers

Conventions

Special characters and typefaces, listed and described below, are used in this manual to emphasize certain types of information.
Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions that may result in equipment damage. Warning: Emphasizes information about actions that may result in personal injury.
Keys to be pressed are represented graphically. For example, instead of Press the Menu Key, you will see Press M.
Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or ALERTS. Information that you need to type is printed in boldface type

Warranty Service Policy

This product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale, are to be returned to Manufacturing for root-cause analysis, to guard against epidemic criteria. Manufacturing will bear the costs of early life failure.

Product Support

Customers original phone will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola Support Center.

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A. Phone: 800-422-4210 FAX: 800-622-6210 Outside U.S.A. Phone: 847-538-8023 FAX: 847-576-3023
To order spare parts in EMEA region call +803 1638. To order spare parts in Asia region call +62995.

Specifications

General Function Frequency Range GSM 850 Frequency Range GSM 900 Frequency Range DCS 1800 Frequency Range PCS 1900 Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex Spacing Frequency Stability Operating Voltage Average Transmit Current Average Stand-by Current Dimensions Size (Volume) Weight Temperature Range Battery Life, 800 mAh Li Ion Battery Specification 824-848 MHz Tx 869-893 MHz Rx 880-915 MHz Tx (with EGSM) 925-960 MHZ Rx 1710-1785 MHz Tx 1805-1880 MHz Rx 1850-1910 MHz Tx 1930-1990 MHz Rx 200 kHz 174 EGSM, 374 DCS, 374 PCS, carriers with 8 channels per carrier GMSK at BT = 0.Degrees RMS, 20 Degrees peak 45 MHz GSM, 95 MHz DCS, 80 MHz PCS 0.10 ppm of the downlink frequency (Rx) +3.0V dc to +4.2V dc (cell) +4.4V dc to +6.6V dc (external charger jack with 2.4 K ohm resistor) 300 mA max 4.0 mA max (DRX2), 2.0 mA max (DRX9) 108mm x 46mm x 20.5mm (4.3 inches x 1.8 inches x 0.81 inches) 89 cc (5.4 in3) 110 gm (3.9 oz) with cell -10 C to +55 C (+15 F to +130 F) Talk time 300-600 min., 240-360 min. with Bluetooth turned on. Standby time 215 Hrs., 210 Hrs. with Bluetooth turned on. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on. Transmitter Specification 33 dBm nominal GSM dBm nominal GSM dBm nominal GSM ohms nominal -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz
RF Power Output Output Impedance Spurious Emissions
Receiver Specification -106 dBm GSM 900, Receive Sensitivity -104 dBm GSM 1800, -104 dBm PCS RX bit error rate (100k bits) Type II < 2% Channel Hop Time 500 microseconds
Time to Camp Speech Coding Function Speech Coding Type Bit Rate Frame Duration Block Length Classes Bit Rate with FEC Encoding
Receiver Specification Approximately 5-10 seconds Specification Regular pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP) 13.0 kbps 20 ms 260 bits Class 1 bits = 182 bits; Class 2 bits = 78 bits 22.8 kbps

Product Overview

Motorola E398/E399 mobile telephones feature global system for mobile communications (GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a simplified icon and graphical-based user interface (UI) for easier operation, allow short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The E398/E399 is a tri band phone that allows roaming within the GSM 850 MHz, PCS 1900 MHz and digital cellular system (DCS) 1800 MHz bands, GSM 900 MHz, DCS 1800 MHz, and PCS 1900 MHz bands depending on the region and software flex. These telephones support GPRS, SMS, and MMS, in addition to traditional circuit switched transport technologies. GPRS, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum. Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased data rate is by no means the only benefit provided by GPRS. A key advantage is the provision of a permanent virtual connection to the network. This always on connection is possible because GPRS uses packet data transfer so that, for example, email can be downloaded in background mode. There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The virtual nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data. The telephones are made of polycarbonate plastic. The display and speaker, as well as the 18-key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within the candy bar form-factor housing. The 800 mAh Lithium Ion (Li Ion) battery provides up to 220 minutes of talk time, 210 minutes with Bluetooth turned on and up to 600 hours of standby time1, 360 hours with Bluetooth turned on. The phone accepts 3V and 1.8V mini subscriber identity module (SIM) cards which fit into the SIM holder under the rear housing cover. These telephones feature a 176 x 220 pixel 65K color TFT display and an integrated antenna.

Features

Multi-Media Messaging (MMS) Integrated digital camera (VGA quality) w/ camera flash 22 KHz polyphonic speaker w/ 2003 Sound Engine, MP3, MIDI, and full music listening 3D Stereo Sound Removable memory Large, active color display (176 x 220, 65K TFT) Situational lighting (Side) Haptics Enhanced Games PIM functionality with Picture Caller ID Downloadable themes (ringers, images, sounds) MPEG4 Video Playback
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

Personal Information Management
The E398/E399 telephone contains a built-in datebook with alarm reminders, message center, and a phonebook.

Other Features

Detailed descriptions of other features available for the E398/E399 wireless telephone are in the appropriate E398/E399 GSM Users Guide listed in the Related Publications section toward the end of this manual.

General Operation

Controls, Indicators, and Input/Output (I/O) Connectors
The E398/E399 telephones controls are on the front of the device and on the keyboard as shown in Figure 1. Indicator icons are displayed on the LCD (see Figure 2).
Volume Key Smart Key Left Soft Key Perform function in lower left display.

Headset Jack

Camera Key Activate camera & take photos.

Menu Key

Send Key Make & answer calls. 5-Way Navigation Joystick with Center Select Scroll through menus, press in to select items. Accessory Connector
Right Soft Key Perform function in lower right display.
Power & End Key Turn phone on/off, end calls, exit menu system.
Figure 1. Controls and Indicators

Menu Navigation

E398/E399 telephones have a simplified icon and GUI. See Figure 3 for the E398/ E399 menu structure. A scroll key allows you to move easily through menus.
Liquid Crystal Display (LCD)
The E398/E399 phone features a 176 x 220 color display offering 3 lines of text, 1 line of icons, and 1 line of prompts. The display provides constant graphical representations of battery capacity and signal strength, as well as the real-time clock.
Display animation makes the phones icon menu move smoothly as you scroll up and down.
Whether a phone displays all indicators depends on the programming and services to which the user subscribes. Figure 2 shows common icons displayed on the LCD. Status Icons
Date Recent Calls Phonebook
Service Provider 10/15/04

Messages Browser Clock

STYLES

Left Soft Key Label

Menu Indicator

Right Soft Key Label

Figure 2. E398/E399 Display Idle Screen 1. 2. 3. 4. Status Icons show the status of your phone. Real-Time Clock shows the current time. Date shows the current date. Soft Key Labels provide selectable options in screen display.
User Interface Menu Structure

Figure 3 shows the E398/E399 telephone menu structure.

Main Menu

Settings Menu
Personalize Rhythm Lights Home Screen Main Menu Skin Greeting Wallpaper Screen Saver Quick Dial Ring Styles Style Style Detail Ring Lights Event Lights
This is the standard main menu layout. Menu organization and feature names may vary on your phone. Not all features may be available on your phone. n Phonebook s Recent Calls
Received Calls Dialed Calls Notepad Call Times Call Cost Data Times Data Volumes SIM Apps Calculator Datebook Shortcuts Alarm Clock Dialing Services Fixed Dial Service Dial Quick Dial

m Phone Status

Games & Apps Web Access Browser Web Shortcuts Stored Pages History Go To URL Browser Setup Web Sessions Themes Camera Pictures Sounds MotoMixer Videos
My Tel. Numbers Credit Info/Available Active Line Battery Meter Storage Devices Other Information
Messages Create Message Message Inbox Voicemail Email Msgs Browser Msgs Info Services Quick Notes Outbox Drafts MMS Templates

h Multimedia

L Connection
Bluetooth Link Sync Voice Calls Fax Calls Data Calls Cancel All Forward Status In-Call Setup In-Call Timer Call Cost Setup My Caller ID Talk and Fax Answer Options Call Waiting
Headset Auto Answer Voice Dial Auto Answer Auto Handsfree Power-Off Delay Charger Time

J Car Settings

H Call Forward
Network New Network Network Setup Available Networks My Network List Service Tone Call Drop Tone Security Phone Lock Lock Keypad Lock Application Fixed Dial Call Barring SIM PIN New Passwords Java App Loader Java System Delete All Apps App Vibration App Volume App Priority App Backlight Set Standby App DNS IP

Office Tools

Settings (see next page) See Settings Menu

K Chat

Figure 3. E398/E399 Menu Structure

Z Initial Setup

Time and Date 1-Touch Dial Display Timeout Backlight TTY Setup Scroll Vibe Sync Language Brightness DTMF Master Reset Master Clear

c Java Settings

Alert Settings
Motorola E398/E399 phones incorporate the VibraCall discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable. Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate.

Battery Function

Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows 4 levels: 100%, 66%, 33%, and Low Battery.

Battery Removal

Removing the battery causes the phone to shut down immediately and loose any pending work. For example, (partially entered phonebook entries or outgoing messages).

Operation

All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care when handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
If the battery is removed while receiving a message, the message is lost.
To ensure proper memory retention, turn the phone OFF before removing the battery. Immediately replace the old battery with a fresh battery.
For detailed operating instructions, refer to the appropriate Users Guide listed in the Related Publications section toward the end of this manual.

Tools and Test Equipment

Table 1 lists the tools and test equipment used on E398/E399 telephones. Use either the listed items or equivalents. Table 1. General Test Equipment and Tools
Motorola Part Number1 See Table 6. 0180386A82 6680388B67 6680388B01 RSX4043-A HP34401A2 Charger Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band) Disassembly Tool, plastic with flat and pointed ends (manual opening tool) Tweezers, plastic Torque Driver Torque Driver Bit T-6 Plus, Apex 440-6IP Torx Plus or equivalent Digital Multimeter Description Application Used to charge battery and power phone. Provides protection from damage to phone caused by electrostatic discharge (ESD). Used during assembly/disassembly. Used during assembly/disassembly. Used to remove and replace screws. Used with torque driver. Used to measure battery voltage.
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210; Internationally, you can reach AAD by phone at (847) 538-8023 FAX (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.

Disassembly

This section describes how to disassemble a E398/E399 telephone. Tools and equipment used are listed in Table 1.
Many of the integrated devices used in this phone are vulnerable to damage from ESD. Ensure adequate static protection is in place when handling, shipping, and servicing any internal components.
Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.
Removing and Replacing the Battery Cover
1. 2. Ensure the phone is turned off. Press down on the battery cover latch on the bottom of the phone, and gently slide the battery cover back away from the phone and lift it off (see Figure 4).

Battery Cover

Slide Battery Cover Back

Latch Location

Figure 4. Removing the Battery Cover 3. 4. To replace, align the battery cover with the rear housing. Place the battery cover on the rear housing and gently slide the battery cover up into position until it snaps into place.
Removing and Replacing the Battery
1. 2. 3. Remove the battery cover as described in the procedures. Lift the top end of the battery as indicated by the arrow in Figure 5. Lift the battery up and out of the battery compartment.

Battery

Figure 5. Removing and Replacing the Battery
There is a danger of explosion if the Lithium-Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturers instructions. 4. 5. 6. To replace, insert the bottom of the battery into the battery compartment with contacts facing downward. Press the top of the battery into the battery compartment. Replace the battery cover as described in the procedures.
Removing and Replacing the SIM Card
1. 2. 3. 4. Remove the battery cover as described in the procedures. Lift the top end of the battery as indicated by the arrow in Figure 6. Lift the battery up and out of the battery compartment. Lift up the SIM card holder and slide the SIM card out
SIM Card Cut Corner SIM Card Holder
Figure 6. Removing and Replacing the SIM Card 5. To replace, slide the SIM card into the SIM card holder with the "cut" corner located as shown and press the SIM card holder back down into the battery compartment. Insert the bottom of the battery into the battery compartment with contacts facing downward. Press the top of the battery into the battery compartment. Replace the battery cover as described in the procedures.

6. 7. 8.

Removing and Replacing the Rear Housing
1. 2. 3. Remove the battery cover, battery, as described in the procedures. Using a Torx driver with a T-6 bit, remove the 6 screws from the rear housing (see Figure 7). Carefully separate the rear housing from the front housing by starting at the top and lifting the rear housing up and away from the front housing to remove.
Lift Rear Housing Up and Off Front Housing

Rear Housing

Screw Locations
Figure 7. Removing and Replacing the Rear Housing 4. 5. 6. To replace, insert the bottom of the rear housing into the front housing and gently press together. Insert and torque the 6 screws to 2.6 in. pounds. Replace the battery, and battery cover as described in the procedures.

Removing and Replacing the Transceiver PC Board
1. Remove the battery cover, battery, and rear housing as described in the procedures.
This product contains static-sensitive devices. Use anti-static handling procedures to prevent ESD and component damage.
Insert the flat end of the disassembly tool between the front housing and the transceiver PC board as shown in Figure 8.
At the top of the front housing, gently pry up and lift the transceiver PC board out of the front housing.

Transceiver PC Board

Disassembly Tool Front Housing
Figure 8. Removing and Replacing the Transceiver PC Board 4. To replace, insert the bottom of the circuit board into the bottom of the front housing (display side down) and gently press the top of the circuit board into the front housing. Replace the rear housing, battery, and battery cover as described in the procedures.
Removing and Replacing the Keyboard
1. 2. Remove the battery cover, battery, rear housing, and transceiver PC board, as described in the procedures. Using the disassembly tool, gently pry up the keyboard disconnecting it from the transceiver PC board as shown in Figure 9.

Keyboard

Disassembly Tool
Figure 9. Removing and Replacing the Keyboard 3. 4. To replace, align the keyboard connector of the keyboard with the keyboard connector on the transceiver board and press it into place. Replace the transceiver PC board, rear housing, battery, and battery cover as described in the procedures.
Removing and Replacing the Microphone
1. 2. 3. 4. Remove the battery cover, battery, rear housing, transceiver PC board and the keyboard, as described in the procedures. Use the disassembly tool or plastic tweezers unplug the keyboard assembly from the transceiver PC board. Use plastic tweezers remove the microphone grommet. Use the plastic tweezers to unplug the microphone from the transceiver board as shown in Figure 10.
Plastic Tweezers Microphone

2 Microphone Pins

Figure 10. Removing and Replacing the Microphone 5. 6. 7. 8. To replace, align the 2 microphone pins into the microphone contact holes. Press the microphone firmly in place. Replace the microphone grommet over the microphone. Replace the keyboard assembly on the transceiver PC board and press firmly in place. Replace the transceiver PC board in the front housing, replace the rear housing, battery, and battery cover as described in the procedures.

Removing and Replacing the Speaker
1. 2. Remove the battery cover, battery, rear housing, and circuit board as described in the procedures. Use the disassembly tool or plastic tweezers to release the speaker from the front housing as shown in Figure 11. The speaker should come away easily.

Front Housing

Plastic Tweezers Speaker Contacts

Speaker

Figure 11. Removing and Replacing the Speaker 3. 4. 5. To replace, align the speaker with its socket with the speaker contacts facing as shown. Gently press the speaker into place. Replace the transceiver PC board, rear housing, battery, and battery cover as described in the procedures.
Removing and Replacing the Keypad
1. 2. Remove the battery cover, battery, rear housing, and transceiver PC board, as described in the procedures. Lift the keypad up from one corner as shown in Figure 12 and remove it from the front housing.

Keypad

Plastic Tweezers
Figure 12. Removing and Replacing the Keypad 3. 4. To replace, align the keypad with the front housing and press it into place. Replace the transceiver PC board, rear housing, battery, and battery cover as described in the procedures.
Removing and Replacing the Volume Switch Dome
1. 2. Remove the battery cover, battery, rear housing, and transceiver PC board, as described in the procedures. Lift the switch domes out from the front housing as shown in Figure 13.
Plastic Tweezers Volume Switch Dome
Figure 13. Removing and Replacing the Volume Switch Dome 3. 4. To replace, insert the volume switch dome into the proper location in the front housing. Replace the transceiver PC board, rear housing, battery, and battery cover as described in the procedures.
Removing and Replacing the Display
1. 2. 3. Remove the battery cover, battery, rear housing, and transceiver PC board as described in the procedures. Using the disassembly tool, gently pry up the display and lift it up from the transceiver PC board as shown in Figure 14. Using the disassembly tool, gently pry up the display flex connector from the transceiver PC board. Disassembly Tool Display

Disassemb Display

Flex Connector
Disassembly Tool Disassembly Tool Disassembly Tool Figure 14. Removing and Replacing the Display 4. 5. 6. To replace, place the display flex connector on the transceiver PC board display connector and press it into place. Lay the display on the transceiver PC board and gently press it into place. Replace the transceiver PC board, rear housing, battery, and battery cover as described in the procedures.
Removing and Replacing the MFT Chamber Assembly and Camera
1. 2. Remove the battery cover, battery, rear housing, and transceiver PC board as described in the procedures. Disengage the two plastic MFT Chamber assembly side connectors from the transceiver PC board and lift up the MFT Chamber assembly as shown in Figure 15. Using the disassembly tool, gently pry up the camera flex connector from the transceiver PC board.

A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM card contains: All the data necessary to access GSM services The ability to store user information such as phone numbers All information required by the network provider to provide access to the network

Identification

Each Motorola GSM phone is labeled with a variety of identifying numbers. The following information describes the current identifying labels.
Mechanical Serial Number (MSN)
The MSN is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 17.
MSN 10 Digits 3 Digits APC 1 Digit DC 2 Digits DC 4 Digits SNR
Account Product Code TM i.e. StarTAC Phone130
Distribution Center i.e. Easter Inch
Date Code: Year and Month of Shipment
Unit's individual serial number

000807a

Figure 17. MSN label breakdown
International Mobile Station Equipment Identity (IMEI)
The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in Table 2. Table 2. IMEI Number Breakdown
TAC NNXXXX YY Serial Number ZZZZZZ Check Digit A
Where TAC NN XXXX YY ZZZZZZ A Type Allocation Code, formerly known as Type Approval Code Reporting body identifier Type Identifier YY is set to 00 from 01/01/2003 until 31/03/2004 Individual unit serial number Phase 1 = 0. Phase 2 = check digit defined as a function of all other IMEI digits
Other label number configurations present are: TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e. V100). PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the product is shipped.

Troubleshooting

Manual Test Mode
Motorola E398/E399 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM/DCS test SIM must be used. 1. Turn the phone OFF. 2. Remove the battery as described in the procedures. 3. Remove the customers SIM card from the phone as described in the procedures. 4. Insert the test SIM into the SIM slot. 5. Replace the battery as described in the procedures. 6. Turn the phone ON.
Manual Test Mode Commands
Table 3. Manual Test Commands
Key Sequence End Key 54* 0*0*0 0*0*1 0*0*2 0*0*3 0*0*4 0*0*5 0*0*6 0*0*7 0*0*8 0*0*9 0*1*X 3*0*1 3*0*0 5*0*0 5*0*1 5*0*2 5*0*3 5*0*4 5*0*5 5*0*6 5*0*7 Test Function/Name Exit manual test mode Suspend Select tone 0 Select tone 1 Select tone 2 Select tone 3 Select tone 4 Select tone 5 Select tone 6 Select tone 7 Select tone 8 Select tone 9 Disable tone X Enable vibrator Disable vibrator Set audio level 0 Set audio level 1 Set audio level 2 Set audio level 3 Set audio level 4 Set audio level 5 Set audio level 6 Set audio level 7 Required for all Test Mode Operations Remarks <Menu>048263* Enter manual test mode

Table 3. Manual Test Commands (Continued)
Key Sequence 5*0*8 5*0*9 5*0*10 5*0*11 5*0*12 5*0*13 5*0*14 5*0*15 6*2*2*0*0 6*4*6*0*0 10*0*3 10*0*4 10*0*5 10*0*6 10*1*0 18*0 18*1 55*2*001 55*2*000 55*2*002 55*2*003 55*2*004 *#06# Set audio level 8 Set audio level 9 Set audio level 10 Set audio level 11 Set audio level 12 Set audio level 13 Set audio level 14 Set audio level 15 Set Audio Path. Int Mic, IntSpk, RX unmute, TX unmute Set Audio Path. Boom Mic, Boom Spk, RX unmute, TX unmute Set band GSM 900 Set band DCS 1800 Set band PCS 1900 Set dual band GSM 900/1800 Read band Initialize non-volatile memory (Master Reset) Initialize non-volatile memory (Master Clear) Test Display. All pixels ON Test Display. All pixels OFF Test Display. Checkerboard pattern A Test Display. Checkerboard pattern B Test Display. Border pixels ON IMEI Check No Test Mode Required No Test Mode Required 3= GSM 4= DCS 5= PCS 6 =GSM/DCS Test Function/Name Remarks
Phone Set up --> Flex Version/Technology/S-W Version/Readiness Status Phone Status --> Other Information

Troubleshooting Chart

Table 4. E389/E399 Telephone: Level 1 and 2 Troubleshooting Chart
Symptom 1. Telephone will not turn on or stay on. Probable Cause a) Battery either discharged or defective. Verification and Remedy Measure battery voltage across a 50 ohm (>1 Watt) load. If battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If battery will not recharge, replace the battery. If battery is not at fault, proceed to b. Visually inspect battery terminals on both the battery and the telephone. Realign and, if necessary, either replace the battery or refer to a Level 3 Service Center for battery connector replacement. If battery terminals are not at fault, proceed to c. Remove the transceiver board assembly. Substitute a known good transceiver board and temporarily reassemble the phone. Press the Power/End key; if phone turns on and stays on, disconnect the dc power source and reassemble the phone with the new transceiver board. Verify that the fault has been cleared. Check connection between the antenna and the transceiver board. If the connection is OK, substitute a known good antenna. If the fault is still present, proceed to b. Replace the transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the phone with the new transceiver board. Check general condition of flexible printed cable (flex). If the flex is good, check that the flex connector is fully seated. If not, check connector to transceiver board connections. If faulty connector, replace the transceiver board assembly. If connector is not at fault, proceed to b. Temporarily replace the display assembly with a known good assembly. If fault has been cleared, reassemble with the new display assembly. If fault not cleared, proceed to c. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly. Temporarily replace the speaker assembly with a known good assembly. If fault has been cleared, reassemble with the new speaker assembly. If fault not cleared, proceed to

7. Vibrator feature not functioning.
a) Speaker Module defective b) Transceiver board defective.
8. Internal Charger not working.
Faulty charger circuit on transceiver board.
9. No or weak audio when using headset. a) Headset plug not pushed in fully. b) Faulty jack on transceiver board.
Programming: Software Upgrade and Flexing
Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.

Part Numbers

The following section provides a reference for the parts associated with E398/E399 telephones.

Exploded View Diagram

Figure 18. E389/E399 Exploded View Diagram

Exploded View Parts List

Table 5. Exploded View Parts List
Item Number 0589598N01 0189652N01 0189619N01 158960N01 6087603L01 5087974K02 1389586N01 0589607N01 Motorola Part Number 1589653N01 Battery Rear Escutcheon Conductive Camera Grommet Torx Screws (6) Rear Housing Assembly Camera Assembly MFT Chamber Assembly RTC Battery Microphone ?? Microphone Grommet Description Battery Door Assembly Item Number 72D89638N01 3889517N01 4089522N01 4089522N01 5089574N01 4089521N01 1589601N01 0589579N01 6189597N01 1389573N01 Motorola Part Number 4089581N01 Mylar Keyboard Assembly Display Assembly Keypad Single Switch Dome Single Switch Dome Speaker Volume Switch Domes Front Housing Assembly Headset Jack Grommet Lens Front Escutcheon Description
There is a danger of explosion if the Lithium ion battery pack is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturers instructions. To order parts please use the following link: https://accesssecure.mot.com (Password is required)

Accessories

Table 6. List of Accessories
Description Power Supply, US & Taiwan Travel Charger, Euro Travel Charger, UK/Hong Kong Travel Charger, PRY Travel Charger, Australia Travel Charger, India Headset, Black Part Number SPN5037B SPN5038 SPN5039 SPN5040 SPN5046 SPN5046 CHYN4516

Related Publications

Publication Title Motorola E398 User Guide, English Part Number (Kit Number) 6887301Z52
Note: Kit numbers are not all inclusive and may change without notice.

alert settings 15

manual test mode 33 manual test mode commands 33 menu structure 15 microphone, removing and replacing 24
battery charge indicator 16 function 16 battery, removing and replacing 18, 19 names product 5
operation 13 alert settings 15 battery 16 controls, indicators, and I/O connectors 13 icons 14 alarm 14 battery charge indicator 14 battery level indicator 14 digital/analog indicator 14 real-time clock 14 ring style indicator 14 roam 14 signal strength 14 LCD 13 menu navigation 13 menu structure 15 operations icons soft keys 14 overview, product 11