motorola Universal Bluetooth Headset

Volume Buttons

Earpiece Speaker

Eartip

Microphone
Call Button Indicator Light
Get connected in 4 quick steps.

CHARGE

Your Headset's Battery
1 Plug Motorola power supply into charger port
on portable charger base. The Charger Battery indicator light (-) turns on.

2 Insert headset snugly

into portable charger base. The Headset Battery indicator light (+) turns on. When headset's battery is fully charged (about 3 hours), the Headset Battery indicator light turns off. 3 When headset is fully charged, proceed to step 2. Do not remove the headset from the charger base until step 3.
Note: Once the headset is fully charged, the charger base will continue to charge. When fully charged (about 6.5 hours), the Charger Battery indicator light turns off.

START BLUETOOTH FEATURE

Your Phone

Your Headset

Your phone's Bluetooth feature is off by default. To use your headset, you must turn on the Bluetooth feature in your phone. For most Motorola phones (at the main menu): 1 Press M (Menu ) > Settings > Connection >
Before you can use your headset, you must pair (link) it with your phone. Step A - ENSURE HEADSET IS IN PAIRING MODE Power on headset by removing from charger base. The indicator light flashes to initiate easy pairing. After a few moments, the indicator light will be steadily lit in blue to indicate headset is in pairing mode. Indicator Light (steadily blue for pairing mode)
Bluetooth Link > Setup.
2 Scroll to Power. 3 Select Change. 4 Scroll to On. 5 Press Select to turn on the Bluetooth
feature. The Bluetooth feature remains on until you turn the feature off.
Note: These steps are for most Motorola phones. For other phones, see your phone's user's guide.
If the headset does not enter pairing mode, see TROUBLESHOOTING for help.

PAIR CONTINUED

Step B - SET YOUR PHONE TO LOOK FOR YOUR HEADSET For most Motorola phones:
1 On your Motorola phone, press M (Menu ) >
Settings > Connection > Bluetooth Link > Handsfree > Look for Devices.
The phone lists Bluetooth devices it finds.
your phone. 4 Enter the passkey: Select OK.
2 Select Motorola H5. 3 Select OK or Yes to pair your headset with
When your headset successfully pairs and connects with your phone, the indicator light changes from steadily lit to flashing blue.

TEST AND USE

Your phone and headset are now paired and ready to make and receive calls. To make a call:
USING YOUR PORTABLE CHARGER BASE
The portable charger base provided with your headset can be used to cordlessly recharge your headset anywhere. Once charged, the portable charger base provides power on-the-go, extending your talk time by constantly topping off your headsets battery. Using the included Motorola power supply, you can charge both the portable charger base and headset at the same time. The portable base charger provides two indicator lights for charging status. See Indicator Lights in the reverse side of this guide for information on these indicator lights.
Note: Using your PCs USB port as a power source for charging is not recommended.
1 Place the headset in your ear. The eartip

should be inserted so that the headset feels comfortable and forms a seal in the ear.
Note: See Eartips and Your Headset on the reverse side of this guide for more information on using eartips with your headset.
2 On the phone, dial the number you want to
call and press SEND key on your phone.
3 If your phone and headset are successfully
paired, you will hear ringing on the headset. After you have successfully paired your phone and headset, you don't need to repeat these steps. For daily use, ensure that your headset is turned ON and that your phone's Bluetooth feature is ON.

TROUBLESHOOTING

See Features and Functions Guide on the reverse side My headset will not enter pairing mode. Make sure that any devices previously paired with the headset are turned off. If the indicator light is not steadily lit in blue, turn off both the other device and headset, wait 10 seconds, then turn headset back on. Wait for the indicator light to become steadily lit in blue, indicating the headset is now in pairing mode. My phone doesn't find my headset. Make sure the indicator light on your headset is on (lit in blue) and steady when your phone is searching for devices (see step 3). My headset worked before but now it's not working. Make sure your phone is on and the Bluetooth feature is turned on in your phone (see step 2). If the Bluetooth feature was turned off or was turned on only temporarily, you may need to restart the Bluetooth feature (see step 2) and pair your phone and headset again (see step 3).
Features and Functions Guide
H5 Bluetooth Handsfree Headset

TURNING ON AND OFF

To turn your headset on, press and hold the Call button until the indicator light flashes. To turn your headset off, press and hold the Call button until the indicator light flashes rapidly and then turns off. To conserve battery power, store your headset in the included charger base.
IMPORTANT: Be sure to first follow the Quick Start Guide on the reverse side of this guide to complete initial setup

Indicator Light

Call Button

EARTIPS AND YOUR HEADSET

Your headset is supplied with multiple eartips. The eartip is fitted onto the end of your headsets earpiece speaker, and placed into your ear when using your headset.

INSTALLING EARTIP

When installing an eartip, carefully place it onto the tip of the earpiece speaker.
1 Pull back largest flange on eartip.
2 Twist eartip onto earpiece starting at an
Flanged Tip Your headsets performance is greatly dependent upon achieving a good seal in your ear. Therefore, we recommend trying all the supplied eartips with your headset. To verify you are using the proper eartip, you can leave yourself a voicemail and check for optimal ear seal to ensure good performance. angle and pushing onto headset.

3 Pull flange back to wearing position.

WEARING HEADSET

To wear your headset, insert the headsets earpiece speaker with installed eartip into your ear. The eartip should form a comfortable seal in your ear.
CHANGING VOLUME BUTTON ORIENTATION
You can also change the orientation of the volume buttons on your headset.
1 Turn the headset power off. 2 Press both the Call button and Volume
button you want to assign as the "volume up" button until the indicator light flashes twice. Volume Buttons
European Union Directives Conformance Statement
Hereby, Motorola declares that this product is in compliance with: The essential requirements and other relevant provisions of Directive 1999/5/EC. All other relevant EU Directives.

MAKING CALLS

Function Make a voice dial call Action Tap the Call button and speak the name after the tone Tap the Call button Tap the Call button Press and hold the Call button until you hear a medium beep Press and hold the Call button until you hear a medium beep Press and hold the Call button until you hear a medium beep (places first call on hold)
End a call Receive a call Reject a call

Product Approval Number

Redial last call
The above gives an example of a typical Product Approval Number. You can view your products Declaration of Conformity (DoC) to Directive 1999/5/EC (to R&TTE Directive) at www.motorola.com/rtte. To find your DoC, enter the product Approval Number from your products label in the Search bar on the web site.
Answer a second incoming call
Note: H5 supports both Handsfree and Headset Profiles. Accessing call functions depends upon which profile your phone supports. See your phone's user's guide for more information.

MAKING CALLS CONTINUED

Function Toggle between two active calls Action Press and hold the Call button until you hear a medium beep Press and hold both Volume buttons until you hear a medium beep Press and hold the Call button until you hear a medium beep Tap the Call button Press and hold the Call button until you hear a low beep Tap both Volume buttons
Function Disable or enable the indicator light Action Press and hold both Volume buttons until you hear a low beep

Join a 3-way call

AUDIO TONES
The audio tones provide information about your headset's status. Audio Tone Single high tone when pressing Volume button Five rapid high tones repeated every 20 sec. No audio indications; deteriorating quality Ring tone Single very high tone Headset Status Volume at minimum or maximum Low battery Out of range Incoming call All calls ended

Put an active call on hold or resume a call on hold Transfer a call from the phone to the headset Transfer a call from the headset to the phone Mute or unmute a call
Note: Some features are phone/network dependent.

AUDIO TONES CONTINUED

Audio Tone Single high tone Headset Status Tapping Call button or both Volume buttons Pressing Call button or both Volume buttons for 1-2 sec. Pressing and holding Call button or both Volume buttons for greater than 2 secs. Phone network not available Mute enabled Mute disabled Headset powering on Headset powering off

INDICATOR LIGHTS

Indicator lights provide information about your headset and charger base status. Charger Base Indicator Status Charger Battery On Charging ( - ) Flashing Battery low Off Charging complete Headset Battery On Charging ( + ) Off Charging complete Headset Indicator Off On (steady) 10 rapid flashes Slow pulse Quick flash Status Power off Pairing mode Pairing successful Connected (on a call) Standby (not on call)

Single medium tone

Single low tone
Single high tone repeated every 5 sec. Two ascending tones Two descending tones Four ascending tones Four descending tones
Note: After 5 minutes of inactivity, the light stops flashing to conserve power, but the headset remains in standby mode.

Counterfeit Identification Guidebook
Mobile Devices - Accessories

February 2007

Motorola, Inc. is committed to the fight against counterfeits, including the manufacture, importation, distribution and sale of counterfeit products. Counterfeit product hurts Motorolas business and impacts the livelihood of those who rely on Motorolas success. Counterfeiting touches and harms not only Motorola employees, but its customers, valued retailers and authorized distributors. Counterfeiters mislead and trick the consumer into believing that inferior product is actually Motorola genuine. In many cases, the money spent to purchase counterfeit product has ties to organized crime, money laundering and even terrorism. Counterfeit product is manufactured as quickly and cheaply as possible. Counterfeit product may look similar, but it is always inferior in quality. The effort and care put into product development for Motorola original product is sacrificed for the quick sale of a knock-off product. The finished product is often a good imitation of the Motorola original from the outside, but dont be fooled, the product is clearly inferior and in some cases, unsafe. The illegal use of the Motorola brand will not be tolerated. This guide has been developed to show commonly encountered physical characteristics of counterfeits. It is not, however, a comprehensive guide. Each product may have unique properties and our product line continues to grow. If you encounter a product that you may suspect is counterfeit. Please report this illegal activity through our confidential email inbox at MOMEPT@Motorola.com
Motorola Basic Information

Our principal Trademarks

Trademark: MOTOROLA and the Stylized M Logo are registered trademarks owned by Motorola and recognized globally. Use of these trademarks, without written consent from Motorola, violates US and other country trademark Laws.
Quality: Motorola is committed to delight customers by serving them to their highest level of expectations and by delivering products and services of the highest quality on time every time. This will be achieved in partnership with customers, suppliers and stakeholders, using leading systems, technologies and methods and by fully engaging employees in a culture of continuous improvement. In 1988, Motorola Corp. became one of the first companies to receive the Malcolm Baldrige National Quality Award. The award strives to identify those excellent firms that are worthy role models for other businesses. Motorola developed the world renowned Six-Sigma program for quality management. Motorola is ISO9001 certified. When you purchase a Motorola original product, you are purchasing a product tested and held to the highest quality standards.
What is Motorola doing about counterfeits?
Motorola has a comprehensive program to combat counterfeits. We are working closely with local governments as well as educating the consumer about counterfeit product. We are establishing unique identification and test procedures to quickly identify these counterfeit products. This guide is only first step and will be updated as these programs are rolled out. In the mean time, if you encounter a suspected counterfeit, please contact your Motorola representative. Ideally, we would like the following information: Location where the counterfeit was encountered Names and addresses of seller or distributor Physical example(s) Prices and promotional materials

Sales Channels

Authorized Sales Channels: Motorola sells direct through Motorola.com Motorola sells through dealer networks including, but not limited to Verizon, Cingular, and TMobile. Motorola sells through valued retail channels around the world. Motorola sells through authorized distributors. In North America, these include, Superior, Tesco, Brightstar, Brightpoint and Cellstar
Unauthorized Sales Channels: On-line auctions (eBay, buy.com, uBid.com, craigslist.com, pricegrabber.com etc.), street markets, re-sale stores, distributors not authorized by Motorola. If the price seems too good to be true
Product Portfolio - Counterfeit Identification
Motorola has a vast product line. We are seeing a high level of counterfeiting on our most popular Bluetooth headset models such as the H700, H500, and the H9. Motorola headsets come in a variety of styles and colors. Our external website contains most of our current product/color offerings www.motorola.com.
Common External Counterfeit Characteristics: Colors that Motorola does not produce, for instance, the Pink or Orange H700. Color of the counterfeit will not match the color of the original. Mold lines on plastic are rough or sprues are present (sprues are small, rough pieces of plastic left over from the molding process). Textures of materials are different from Motorola original too rough or too smooth/glossy.

Size, shape, color and graphic representation of icons are different from Motorola original. Gaps in seams between parts. Material are of incorrect consistency for instance, ear-gel or ear-hook material is too soft or too hard. Model number, serial number, regulatory certifications are missing or of poor print quality (e.g. silk screened versus laser etched).
H700 ORIGINAL Overall Appearance

H700 COUNTERFEIT

The original headset has no additional mylar or plastic covering on the boom or housing. The original headset has no stickers or labels on the ear-piece.
The counterfeit headset may have blue or clear mylar. The counterfeit headset might contain a sticker or label on the inside of the boom. The counterfeit headset shows up in colors Motorola does not manufacture orange or pink.

H700 ORIGINAL Ear-Pad

The original product will have a soft-touch clear coat finish that can be recognized by running your finger across the ear-pad. The original product has a slight color difference between the ear-piece and the ear-pad.
It is a counterfeit, if you guide your finger around the ear-pad and the other part of the headset, and they both feel the same. The counterfeit headset might have either a distinct color difference or no color difference between the ear-piece and ear-pad. 6
H700 ORIGINAL Motorola marking and font
The original headset should read Motorola under the ear-pad. The print has the same, consistent font. The original headset should have all three markings:
The counterfeit product has no marking at all. The counterfeit product does not read Motorola under the ear-pad and is missing some product safety markings. Might show different or inconsistent font.

H700 ORIGINAL Ear-Hook

The original headsets ear-hook is symmetric and centered.
The counterfeit version is narrow and asymmetric (ear-hook covers markings). 7
H700 ORIGINAL Bluetooth Icon
The Bluetooth icon and the Phone icon face the same direction.
The Bluetooth icon and Phone icon are pointing in different directions. The counterfeit product may not include the Bluetooth logo.

H700 ORIGINAL Multi-Function Button
The texture on the material around the Phone icon is rougher on the original headset. The border of the Phone icon is more defined.
The texture on the material around the Phone icon is smoother on the counterfeit headset. The border of the Phone icon is less defined.
H700 ORIGINAL Motorola M Logo
The original headset has its M logo aligned and permanently attached.
On a counterfeit you can easily move the M logo because it is glued to the headset. M logo might not be aligned straight.

H700 ORIGINAL Date Code

The original headset will have a date code that is laser etched; it is clear and has print consistent with the rest of the product markings on the back of the housing. The date code should not be a date in the future. The date code should be centered. The date code can be translated as follows; 06085N / 06 = year (2006) / 085 = 85th day of the year.
The date code as well as other markings are not centered (too close or too far from the ear-pad.) Date code might be in the future.
H700 ORIGINAL Volume adjusters
On the original headset the gap between the volume button and the housing is consistent. The triangle mark on the volume button is defined.
On the counterfeit headset the gap between the volume button and the housing is not consistent. The triangle mark on the volume button is not defined.
H500 ORIGINAL Overall Appearance

H500 COUNTERFEIT

The original headset has no additional plastic covering on the boom or housing. The original headset has no stickers or labels on the ear-piece. The ear-hook loops above the headset.
The counterfeit headset may have a plastic covering. The counterfeit headset might contain a sticker or label on the inside of the boom. The ear-hook loops behind the headset.
H500 ORIGINAL Volume adjuster
On the counterfeit headset the gap between the volume button and the housing is not consistent. The edges by volume adjuster are not clean. The triangle mark on the volume button is not defined.
H500 ORIGINAL Structural lines around volume adjuster
The original product has narrower step around the volume buttons. The edges by the volume adjuster are smooth.

The counterfeit product has thicker, wider step around the volume buttons.
H500 ORIGINAL Motorola logo on ear-pad and Ear-pad Filter
On the original product the M logo is thin and delicate. The ear-pad filter is mesh-like material.
On the counterfeit the M logo is thick and rough looking. The ear-pad filter is often made of foam material.

H500 ORIGINAL

Bluetooth logo, China Telecom logo and Printing differences
The Bluetooth logo is rounded.
The Bluetooth logo is rectangular The China Telecom logo is blurred
The China Telecom logo is clear and defined The information is laser etched into the plastic housing and has a rough texture.
The information is printed or stamped onto the housing and has a smooth texture.
H500 ORIGINAL Ear-hook joint and housing
The original product has a refined and smooth silicon texture on the speaker housing. The line between the soft and hard part of earhook is consistent and narrow.
The counterfeit version has a rougher texture on the speaker housing pad. The line between the soft and hard part of the ear-hook is inconsistent.
H500 ORIGINAL Motorola insignia
On the original product the Motorola insignia is very distinct and the light pipe is transparent. The Motorola logo grooves are not as deep or wide and are more refined than the counterfeit unit.
On the counterfeit version the Motorola insignia is blurred and the light pipe is opaque. The Motorola logo has deeper and wider grooves.
H500 ORIGINAL Texture of speaker housing pad
On the original product the unit speaker housing has a refined and smooth silicon texture.
On the counterfeit version the unit speaker housing has a rougher texture.
Microphone port quality and Ear-pad construction
On the original headset the soft silicon piece is symmetric, has smooth lines, is well aligned and shows no glue. The soft silicon ear-pad is molded onto housing, has a very close and consistent fit and is very difficult to peel off.
On the counterfeit version the soft silicon piece is rough, not consistent in shape, is poorly aligned in plastic housing and will sometimes have glue coming out between the plastic body housing and the soft silicon. The harder silicon ear-pad is glued onto the housing and is easy to peel off.
H500 ORIGINAL Body housing texture
The original housing texture is smooth, refined, symmetric, consistent, and shows no glue. Notice the sharp edge on the bottom on the counterfeit unit and the smooth curve on original product.
The counterfeit product housing texture is rough and unrefined, and not consistent in shape.
H9 ORIGINAL Overall Appearance - backside

H9 COUNTERFEIT

The original headset has no stickers or labels on the ear-piece.
The counterfeit version might contain a sticker on the ear-piece. The counterfeit product may have a completely different design as shown above or might be advertised as H5.
H9 ORIGINAL Overall Appearance - front side
On the original product the Motorola insignia is centered.
On the counterfeit version the Motorola insignia is not centered. The counterfeit version may have a completely different design as shown above or might be advertised as H5. 16
H9 ORIGINAL Volume adjusters
On the original product the triangle mark on the volume button is pointing down.
On the counterfeit version he triangle mark on the volume button is pointing up.

H9 ORIGINAL Charger

The original charger has a form fitted charger port and a safety thermister to prevent overcharging.
The counterfeit product does not have the form fitting design. It does not have the thermister required to prevent overcharging.
H9 ORIGINAL Charger Housing
The original charger housing is smooth, refined, and symmetric.
The counterfeit product housing is rough, unrefined, and not consistent in shape.
H9 ORIGINAL Charger Outlet
The original charger outlet is even with the housing.
The counterfeit charger outlet extends out from the housing.
H9 ORIGINAL Headset and Battery Markings
The original charger headset marking has a microphone. The battery marking is placed horizontal.
The counterfeit product headset marking has no microphone. The battery marking is placed vertical.
H9 COUNTERFEIT Grammatical Errors on Packaging
The counterfeit product packaging often times contains grammatical errors like spelling, spacing or use of commas. 19

H9 ORIGINAL

Hologram
The Motorola original H9 product has a hologram that is the primary indicator of determining a Motorola original product from a counterfeit product. The hologram identifies a Motorola Original H9 product. The hologram (flat 5 mm x 10 mm) is designed to remain on the product. The actual color of the hologram is SILVER. While under black light the original battery has a 3D diamond behind check mark.
The hologram is placed on the bottom of the charging base.
There is a message Look for the Motorola Original hologram on the side panel of the products packaging.

S9 ORIGINAL

The Motorola original S9 product has a hologram that is the primary indicator of determining a Motorola original product from a counterfeit product. The hologram identifies a Motorola Original S9 product. 7mm x 32mm tamper evident pressure sensitive hologram. The actual color of the hologram is SILVER. While under black light the hologram has a 3D diamond behind check mark.

The hologram is placed on the side towards the back of the headphone.
There is a message Look for the Motorola Original hologram on the products packaging.
PACKAGING - GENERAL CHARACTERISTICS ALL MODELS ORIGINAL Insert card finish and Bluetooth logo COUNTERFEIT
The original insert card is printed with a metallic ink. It is crisp, clear and has a shinier and brighter color. The Bluetooth logo is more of an oval with rounded edges.
The counterfeit insert card is dull and muted and often times photocopied. The Bluetooth logo is more rectangular in shape.
ORIGINAL Form fitted tray

COUNTERFEIT

The original product tray fits around the headset with proper spacing and shape.
The counterfeit product tray is not form fitted to the headset.
ORIGINAL Grammatical errors
The original product does not contain any grammatical errors.
The counterfeit product often times contains grammatical errors like spelling, spacing or use of commas. The translation may also be off leading to run-on sentences.
ORIGINAL Quick start guide
The original quick start guide does not contain any grammatical errors.
The counterfeit quick start guide contains printing, grammatical errors. Some directions are unclear. It may have a muted/copied appearance.

ORIGINAL Security Seal

The original product packaging that shipped from Asia (Tianjin and Singapore) will have a security seal that tears in a perforated pattern.
AC TRAVEL CHARGER ORIGINAL Packaging bag COUNTERFEIT
The counterfeit product violates trademark usage guidelines by using an oval through the M logo and Motorola to distort house marks.
ORIGINAL Protective cover film
The original product has a protective cover film that completely covers the glossy area. The film tab is above the M logo. The protective cover has a static hold feature.
The counterfeit product might have a covering that either does not include a tab or it is on the other side, by the cord. The counterfeit product might have a covering that does not fully cover the glossy area. The protective cover of counterfeit product might have glue based feature which is harder to peel off. 26
ORIGINAL Overall Appearance
The original charger has AC blades that fold out of the bottom of the housing on U.S. models. The blades rotate smoothly, are free of burrs or sharp edges, and are free of visible plastic.
The counterfeit product label might have incorrect information (made in Finland). The label is not aligned straight. The hinges are too stiff or loose.
ORIGINAL Cord and strain relief

The original product does not have any excess plastic.
The counterfeit product may have excess plastic and be poorly molded.
ORIGINAL Top and side surfaces
The original product has a glossy surface on top and sides.
The counterfeit product has a matte surface on top and sides. The counterfeit might have a wider gap between top and bottom halves.
VEHICLE POWER ADAPTER ORIGINAL COUNTERFEIT
The original product has a glossy surface around the logo ring. The Motorola logo is centered.
The counterfeit product has a matte surface around the logo ring. The Motorola logo may not be centered.
When charging the original product has a light behind the M logo that is evenly distributed behind the lens.
When charging the counterfeit product has a light behind the M logo that is NOT evenly distributed behind the lens.
The product information of the original product is on the housing, Original product has a C-tick and a WEEE (garbage can), and CE marks.
The product information might be printed on a paper label. The counterfeit product does not include all required agency and governmental markings.