Getting Started

Battery Installation Battery life depends on the network, signal strength, display usage, accumulated data service usage, and accessories used.

2. 1. 1.

Battery Charging To charge the phone, connect the phones power supply to the phones mini-USB port and plug into a wall outlet. New batteries are not fully charged Battery life depends on the network, signal strength, temperature, features, and accessories. The phone will show Charge Complete when finished The phone can charge via a mini USB cable from the phone to the computer USB port. However, charge times vary for each computer manufacture. Please contact the computer manufacture for the USB charge rate.
N O T E : If battery has been completely drained, it

Memory Card

To Install Memory Card
Open memory slot cover. Place finger nail on bottom ridge of infrared port and lift rubber cover from the memory slot. Insert memory card into exposed memory slot. Place memory card cover back in place and push to close.
N O T E : If you install the memory card when the
can not charge via the USB cable plugged into the computer.
phone is turned on, you might have to turn the phone off and on again before you try to use the card. Do not remove the memory card while the phone is using or writing files on it.
Center Key Selects menu items Right Soft key Navigate Turn on and off and End Calls
Thumb Wheel Undo/Back Key
Left Soft Key Make and Answer Calls (send key) Home Key Alt Key Microphone Message Key Space Key
Back Key Enter Key Caps Key Voice Key Camera Key

Basics

Turning Phone On Press and hold the Power Key O for 3-4 seconds to turn phone on
N O T E : Allow 40-50 seconds before the Home
Opening Programs Press Start to access the list of programs the phone has to offer Locking Phone Press and hold the Home key Enter and confirm a password Press Done > Device lock

Screen appears.

Turning Power Off Press and hold the End key for 3-4 seconds to turn phone off Making a Call From the home screen, enter a phone number and press N to make a call Answering a Call Press N to answer a call Press O to end the call Setting Date and Time Press Start > Settings > Clock and Alarm > Date and Time

TIP a password

Only numbers can be stored as
Locking Keypad Press and hold the Home key Thumb Wheel

> Key lock

Use the thumb wheel to scroll through menu items and lists. Press the thumb wheel to select the highlighted items in a list or menu
Changing between Uppercase, Lowercase, and Caps Lock The phone has a Qwerty keypad similar to a computer Press the Caps key to change between uppercase, lower case, and caps lock within a text input mode Hands Free Speaker During a call, press the voice key the speakerphone on. Adding a Phonebook Entry Press Start > Contacts > New Enter First Name and press Navigation key down Enter Last Name and press Navigation key down Enter Work, Mobile, Home, and E-mail information. Also, you can assign Ringer and Picture Caller ID to contact to turn Editing a Phonebook Entry Press Start > Contacts > Contact Name > Menu > Edit Changing a Ringer Tone Press Start > Settings > Sounds On Ring tone, press Navigation key s left or right to hear ringers Press Done to save the sound selected Adjust Ringer Volume When Phone Rings From the Home screen > Profile > Menu > Edit Scroll down to Ring volume and adjust by using the right/left keys

Personalization

Changing a Wallpaper Set a photo, picture, or animation as a wallpaper (background) image Press Start > Settings > Home Screen > Background image On Background image - press Navigation key s left or right to select image Press Done when finished

Synchronization

Synchronization Two main ways to synchronize the Q phone. It can by synchronized Over the Air (OTA), or via a PC with a cable connection.
Synchronization the phone via OTA
N O T E : You can synchronize your Motorola Q with your companys Microsoft Exchange Server. Contact your system administrator for the required e-mail set-up information, or see the Motorola Q Support site. www.motorola.com/support/Q/

Once you have verified the correct settings with the IT Department. You can Synchronize the phone either Over the Air (OTA) or with a cable connection. Press Start > ActiveSync > Sync
N O T E : If you are out of network coverage, and the Moto Q tries to synchronize three times according to the schedule it is on, and it can not find a network, the synchronization settings automatically will revert to manual synchronization.
To set the synchronization schedule back to the desired frequency, you need to change this under Schedule in ActiveSync
For additional information on troubleshooting for Activesync, please go to www.motorola.com/support/q
When finished, ActiveSync starts to synchronize automatically with the phone. Once synchronization completes, disconnect the phone from the computer.
Synch with a Computer Installing and Setting up ActiveSync
To synchronize information on the phone with a PC, you must install Microsoft ActiveSync 4.1 or above software on the computer. If you do not have a CD-ROM, download the latest ActiveSync software from the Microsoft Window Mobile website: http://microsoft.com/windowsmobile 1. Install ActiveSync on the PC
Synchronization the phone and PC via a cable connection
Once ActiveSync is installed on the PC, connect the phone to the computer and sync. Turn the phone on Connect the phone to the PC using a USB cable Open the ActiveSync icon on the PC
OTA Synchronization Troubleshooting
If you are not receiving e-mails, you will need to verify e-mail set-up, wireless network, and/or e-mail platform settings. See the Motorola Q support site for more information. www.motorola.com/support/Q/
2. After setup is complete, connect the phone to the PC. The Synch Setup Wizard automatically starts. 3. Follow the on screen instruction to complete the wizard
Setting Up E-mail There are a few ways to set up e-mail to the phone Consumer E-mail (Hotmail, Yahoo, etc) Corporate E-mail Carrier Hosted E-mail Consumer E-mail Select Attempt to obtain e-mail settings from the Internet and select Next
N O T E : If the account is sets up successfully,
you will be prompted to send and receive e-mail. If not, you must click Next and see the next section.
N O T E : For more information about e-mail
setup, visit www.motorola.com/support/Q/

Automatic E-mail Setup

If you have Hotmail or Pocket MSN account see Setting up Hotmail Some e-mail providers allow for automatic e-mail set up. Press Start > Messaging > Outlook E-mail Select Menu > Options > New Account In Your name, enter the display name for e-mail messages In E-mail address, enter the e-mail address for this account

Setting up Hotmail

Follow the next steps if you use the Hotmail or MSN e-mail service. Press Start > Pocket MSN Select MSN Hotmail In E-mail address, enter the e-mail address for the account In Password, enter the password for the account Select Next > Menu > Send and Receive
Manual e-mail accounts settings If you tried to automatically set up the account and were prompted for detailed e-mail settings, call your e-mail (internet) service provider for information like: Domain, Server type, (POP3 or IMAP4), Account name, Incoming mail server, Secure Sockets Layer, connections requirements, and Outgoing mail server.
Press Start > Messaging > Outlook E-mail Select Menu > Options > New Account In Your name, enter your display name for e-mail messages In E-mail address, enter the e-mail address for the account Select Next Enter the information from the e-mail service provider > Finish From the Home screen, press Start > Messaging > Outlook E-mail > [e-mail account]

TIP Back key <

To return to the message list, press the
Corporate E-mail (make title in Italic)
You can set up e-mail with your companys Microsoft Exchange Server. Contact your system administrator for the required e-mail set-up information, or see the Motorola Q support site. www.motorola.com/support/Q

Carrier Hosted E-mail

Please contact your operator, or access their website in order to get information about their hosted email solution, and its compatibility with Windows Mobile(add trademark symbol -r) 5.0 enabled devices.
Receiving and Reading Messages When a message is received, the phone plays an alert and displays New Message with a message indicator such as R. To Read E-mail To open the next message in the list form within an open message, press the Navigation key s to the right; to open the previous message in the list, press the Navigation key s to the left. Create and Send E-mail Press Start > Messaging > Outlook > E-mail > E-mail Account > New In To, Cc, and/or Bcc, enter e-mail address or addresses. Insert a semicolon (;) between multiple addresses Enter a subject in the Subject field Use the keypad to compose a message Press Send

Connect with Bluetooth

Headset The headset must be charged for two hours prior to starting The headset must be paired with the phone before it can be used. Please see the Bluetooth Pairing Instructions that came with the headset Bluetooth must be turned On in the phone
Please See Following Steps Turning Bluetooth Power On Press Start > Bluetooth > Bluetooth Manager > Settings > Status > Bluetooth On
Pair with Headset Before trying to pair the phone with a Bluetooth headset, make sure the phones Bluetooth power is on and the Bluetooth headset is on and in pairing/bonding mode. Please refer to the instructions that was included with the Bluetooth headset for information about pairing or bonding mode. Press Start > Bluetooth > Bluetooth Manager > Hands-free The phone searches for the device Select the device in which to pair the phone When prompted press the Yes or OK key to pair with the device If necessary, enter the device pass key (0000) > Done When successfully paired, the Bluetooth indicator shows in display

NOTE: More then one Bluetooth headset can be paired with the phone. However, only one headset can have an active connection to the phone at any time.

Messaging

Sending a Message Press Start > Messaging > Text Message > New Enter the phone number and press the down arrow on the Navigation key s Type in message > Send Taking and Sending a Picture
Press the Camera key e Point the camera lens at photo subject Press the Camera key e to take photo The picture is automatically saved and displays in view finder Press Menu to see the picture options Select Delete to delete picture Select Send to send photo in a Message, Outlook E-mail, or Multimedia Message

Recording Videos

Media Player
Media Player Use Windows Media Player 10.0 Mobile for Smartphone to play digital audio and video files that can be stored on the phone Press Start > Windows Media
Press the Camera key e > Menu > Video Press the Camera key e or the center select key s to begin recording a video Press Stop to end recording Or press Pause to pause recording and Resume to continue To View Stored Videos To play or pause a music or video file, press Enter To skip to the previous or next file, press the Navigation key s left or right To increase or decrease the volume, press the Navigation key s up or down
Videos are automatically stored in the phone. To view: Press Start > Pictures and Videos Select the video to view and press Play
Download and copy Media files You can copy or download media files from the computer or internet onto the phone
Copy files from the computer
Activesync must be installed on the computer
Download files To download files from the Internet to the phone From the Home screen, press Start > Internet Explorer Open a web page Highlight the files, press the Select key > Store To view the picture or video from Start > Pictures & Videos or File Manager
Connect the phone to the PC On the PC, copy the files you want to transfer to the phone In ActiveSync on the PC, click Explore and double-click My Windows Mobile device Double-click Application Data Double-click Home, and paste that image into the folder Resynch the phone and computer and then view the picture or video from Start > Pictures & Videos or File Manager

Accessories

RAZRWIRE Bluetooth Eyewear

Bluetooth Headset H3

miniSD Memory Card

Travel Charger

Bluetooth Headset H700

One Touch Stereo Headset

Vehicle Power Adapter

Carrying Case

Bluetooth Stereo Headset HT820
Bluetooth Wireless Car Kit IHF1000

Desktop Charger

No liability for certain damages. Except as prohibited by law, Microsoft shall have no liability for any indirect, special, consequential or incidental damages arising from or in connection with the use or performance of the software. This limitation shall apply even if any remedy fails of its essential purpose. Screen images have been simulated. *The features detailed here may be a network, subscription and SIM card or service MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. Windows, Windows Mobile and the Windows Flag logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Motorola, Inc. 2006.

How to Set up an Email Account on MOTO-Q
Tips for entering information on the Q
Before you follow the instructions in this guide, please take a few minutes to understand the Q keypad and the various text entry methods. A full layout of the Q keypad is in Appendix B. Here are a few tips in following instructions:
LSK refers to Left Soft Key RSK refers to Right Soft Key

Left Soft key (LSK)

Right Soft key (RSK)
Shortcut keys are available for some menu choices. o E.g. in the menu shown pressing the letter p will invoke the Options menu - Pressing R will invoke Reply - Pressing F will invoke Folders - Pressing S will invoke Switch Accounts
For a full layout of the Q keypad please see Appendix B.
Setting up Corporate Email with Exchange Servers
Note: Before setting up your Q to synchronize via ActiveSync, contact your IT administrator to determine if you can synchronize your email over the air. If you can synchronize over the air, follow setup procedures in section 2.1 before setting synchronization via cable sync (section 2.2).
*Setting up Synchronization using ActiveSync on the Q
Exchange Server Email Setup If you did not set up an Exchange Server email account, follow the steps in this section to set up an account now. Work with your Corporate IT department to gather the following info: Mail server address, domain name, and whether your company or email provider requires an encrypted (SSL) connection to the mail server. Your username and password. Note: The Exchange Server settings are case sensitive. Be sure to enter uppercase and lowercase letters properly. 1. Press Start (LSK) 2. Select the ActiveSync Icon
3. Select set up your device to sync with it located on the main ActiveSync screen.
4. Input your mail server address in the Server Address field.
5. Press Next (RSK) 6. Input your user name, password and domain in the appropriate fields. Choose whether they would like to save their password.
7. Press Next (RSK) 8. Choose which data you would like to sync (Contacts, Calendar, E-mail, and/or Tasks). 9. Press Finish (LSK) Note: Further settings are available for Email and Calendar. Select data sync parameters for your calendar and email by pressing Menu>>Settings. You may select more or less data to maintain on your device and the amount of data to sync for each email message. 10. You can choose your Exchange ActiveSync schedule by selecting Menu>>Schedule. Note: Syncing continuously will lead to shorter battery life than selecting a less frequent sync schedule, so carefully consider how often youd like to receive data during peak and non-peak times or day.
Setting up Synchronization using ActiveSync on the Desktop

1. Press Next

2. Select to Synchronize directly with a server running Microsoft Exchange Server. Press Next.
3. Enter the server address, your login, password, and domain. Contact your IT administrator for the correct information. Press Next when complete.
4. Choose what data you would like to sync with the server. If you choose to sync
with the Exchange Server, the device will synchronize over the air with the email server. Press Next when complete. Note: Only Contact, Calendar, Email, and Tasks are synchronized with the Exchange Server.
5. Press Next. 6. Press Finish
Appendix A: Server Settings Table for Common POP3/IMAP Providers
POP3/IMAP Account Auto Setup Server Type Incoming Server Requires SSL Outgoing Server Requires Authentication

Common Email Accounts

hotmail.com yahoo.com aol.com gmail.com Aim.com sbcglobal.net
Setup available through Pocket MSN (see section 5) Yes Yes Yes No No No POP3 POP3 IMAP4 POP3 IMAP4 POP3 pop.mail.yahoo.com mail.comcast.net imap.aol.com pop.gmail.com imap.aim.com pop.sbcglobal.yahoo.com No No Yes Yes No No smtp.mail.yahoo.com smtp.comcast.net smtp.aol.com smtp.gmail.com smtp.aim.com smtp.sbcglobal.yahoo.com Yes No Yes Yes Yes Yes

comcast.net

Additional Email Accounts
verizon.net earthlink.net netzero.net excite.com lycos.com flash.net

Yes Yes Yes No No No

POP3 POP3 POP3 POP3 POP3 POP3
incoming.verizon.net pop.earthlink.net pop.netzero.net pop3.excite.com pop.mail.lycos.com pop.flash.yahoo.com

No No No No No No

outgoing.verizon.net smtpauth.earthlink.net smtp.netzero.net smtp.excite.com smtp.mail.lycos.com smtp.flash.yahoo.com

Yes Yes No Yes Yes Yes

nvbell.net pacbell.net prodigy.net snet.net swbell.net wans.net
pop.nvbell.yahoo.com pop.pacbell.yahoo.com pop.prodigy.yahoo.com pop.snet.yahoo.com pop.swbell.yahoo.com pop.wans.yahoo.com
smtp.nvbell.yahoo.com smtp.pacbell.yahoo.com smtp.prodigy.yahoo.com smtp.snet.yahoo.com smtp.swbell.yahoo.com smtp.wans.yahoo.com

Yes Yes Yes Yes Yes Yes

Note: 1. Some email providers may charge a service fee for accessing email via POP3/IMAP4. E.g. Yahoo and Excite in the above list require a service fee. Please check with your email provider for additional details. 2. For some servers you may have to enable POP3 access. E.g. To enable gmail access you need to go to gmail website->Settings->Forwarding and Pop->Enable Pop
Appendix B: How to use the keys on the MOTO-Q
To enter any numeric digits you will use only the Black keys on the left half of the key board. Alphabetic letter are entered using both the Black and White keys. To switch from letters to numbers, you will use the ALT key to switch mode. Hit the ALT key repeatedly until the symbol is ALT (all caps) appears in the upper right corner. Now you can enter one or more numeric digits using the Black keys. To enter special characters, like $, # and -, hit the ALT key repeatedly until the symbol ALT (in all caps) appears in the upper right corner. Now use the White keys to enter the special characters above the letters. To enter lower case alphabetic characters, hit the ALT key repeatedly until the symbol abc (all lower case) appears in the upper right corner. To enter one capital letter, hit the CAPS key once until the symbol Abc appears in the upper right corner. The first character you enter will be capitalized and the rest will be lower case. To enter multiple capital letters in a row, hit the CAPS key twice until the symbol ABC appears in the upper right corner. All the characters you enter will be capitalized until you hit the CAPS key again.