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Motorola Surfboard SB5101 Manual

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Motorola Surfboard SB5101 Data Sheet
Motorola Surfboard SB5101 Quick Start
Motorola Surfboard SB5101 Reference Guide

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Motorola Surfboard SB5101Motorola SURFboard SB5101 - 30 Mbps Cable modem - Hi-Speed USB / Fast Ethernet

PC, Mac, External

With the next-generation SURFboard SB5101 cable modem, you're compatible with today's broadband Internet - and ready for the future, too. When your cable service provider upgrades to a DOCSIS 2.0 network system, you'll surf the Internet at as much as 30 Mbps - 3 times faster than earlier modems! With Ethernet and USB connectivity, installation couldn't be simpler. A convenient stand-by button provides hassle-free security by disengaging from the PC without disconnecting from the ... Read more
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Motorola Surfboard SB5101 Cable Modem review


User reviews and opinions

Comments to date: 10. Page 1 of 1. Average Rating:
cvogue 4:44am on Wednesday, October 13th, 2010 
I have not really stressed this modem to the limit - my isp connection is only 8 Mbps Excellent product. i rented this same model modem for 3 years, at 3$ a month, i was stilly not to buy it earlier, over $100 lost. Now comcast is raising prices. I recently got the urge to secure all of my sensitive hardware against power surges/spikes, including this modem.
dracular_magic 7:33pm on Sunday, September 26th, 2010 
After being on DSL for the last 9 years, this was my first cable modem when I switched to try the service from Comcast.
dan_barker101 12:43am on Sunday, September 5th, 2010 
I play games,so this modem is very good for it! Easy To Setup, Fast, Fast Connection Speed, Reliable connection, Secure Connection, Very Fast 300 MB
maxpower 2:19pm on Tuesday, August 17th, 2010 
No issues with the setup only took 10 minutes to call Comcast and set it up. Will pay for itself in 1 year. Easy To Setup","Fast Connection". Newer model of the modem we had been renting from Comcast. Easy to set-up and register, with help from excellent Comcast tech support.
Hamesha 12:08am on Saturday, July 24th, 2010 
Cable Modem Arrived on time and worked exactly as it should. Takes 5 minutes to set up with your local ISP. Second Motorola modem and neither let me down When I got service from Time Warner they gave me this model cable modem (to use) for no extra charge!
bea 3:55am on Friday, July 2nd, 2010 
used this product to replace the $5.00/month cable charge for a modem i have been using for 7 years Easy To Setup this is a very reliable source Easy To Setup, Fast Connection Speed, Reliable connection, Secure Connection
OpenepO 12:49am on Tuesday, June 8th, 2010 
I have owned this product for 2 months. My download speed has increased approximately 2000kbs/sec compared to my old Toshiba PCX2200. I was able to find a pretty good price on this one. So the cost is "good".
moblicense 5:58pm on Tuesday, April 27th, 2010 
Works fine, prompt delivery! Saved a good deal of money ordering this from amazon! Great Speed I replace a ten year old cable modem with this and am amazed at the speed that I get with Comcast now. Obviously it is hit or miss.
psilhol 3:13pm on Monday, April 12th, 2010 
Larry, the cable guy, had to help initialize it, but that is normal. Happy customer. JR had the best price. Easy To Setup","Fast Connection".
z14k 10:35am on Thursday, April 1st, 2010 
This product is great, however was much cheaper on [...]. Easy To Setup, Fast, Fast Connection Speed, Reliable connection, Secure Connection

Comments posted on are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.





SB5101 Series SURFboard Cable Modem
Prepare to experience the Internet without limits and put the power of broadband to work for you with a Motorola cable modem
Highlights Compatible with Windows, Macintosh, and Unix computers DOCSIS 2.0 compliant, Euro-DOCSIS 2.0 compliant 10/100Base-T Ethernet (RJ-45) data port (Ethernet cable included) Optional Installation Assistant program on CD-ROM (SB5101U/UE) guides you through installation on the PC Front-panel LEDs indicate status and simplify troubleshooting
Easy to use. The Motorola SURFboard Cable Modem (SB5101 Series) unlocks the potential of offering high-speed data service to consumers. Consumers can get their favorite Web sites quickly, download graphics with unbelievable ease, and enjoy real-time interactive PC gaming and expand console gaming with broadband Internet access from the cable modem market leaderMotorola. Powerful, flexible, and easy to install and use, Motorolas next-generation SB5101 Series cable modem maximizes your current infrastructure investment while allowing you to offer new valueadded services to your customers. Incorporating DOCSIS/Euro-DOCSIS 2.0 technology, which provides up to three times the upstream capacity of DOCSIS/Euro-DOCSIS 1.0 or 1.1, the SB5101 Series allows your customers to surf the Internet at speeds as high as 30 Mbps. For a smooth transition, the SB5101 Series is backwards-compatible with DOCSIS/Euro-DOCSIS 1.0 and 1.1.
The Motorola SB5101 Series cable modem is always on and always connected, enabling quick and easy high-speed Internet services for surfing, downloading, working, shopping, gaming and e-mailing. Installation couldnt be simplerjust connect the coaxial cable to the SB5101 Series using an existing cable outlet, then connect the cable modem to a PC via either Ethernet or optional USB (SB5101U/UE). (SB5101U/UE). Troubleshooting is a breeze, too, thanks to frontpanel status indicator LEDs and an online diagnostics page. Motorola cable modems provide a historically reliable platform. The SB5101 Series has an annualized field failure rate of less than 0.2%. With the power and speed of Motorolas SB5101 Series cable modem, easy and reliable high-speed Internet access is always at your customers fingertips.
Data Sheet SB5101Series SURFboard Cable Modem
Motorola Cares for the Environment Motorola believes in going green we have a global commitment to sustaining the environment. Motorola has been working for years to continually improve our environmental profile. We are in step with our customers and their increasing interest in partnering with a company that will help them reduce their carbon footprint, while offering compelling products that will help them grow their eco-conscious customer base. Motorola designed the SB5101 to minimize its impact on the environment Motorolas modems comply with international environmental and energy efficient standards, including ENERGY STAR qualified power supplies, European Code of Conduct compliance for both the power supply and modem, and lead-free circuit boards as certified by RoHS compliance.* Packaging The SB5101 uses Motorolas new, environmentally friendly package design; our modems ship in single pack boxes. By both eliminating the suspension plastic and reducing the box size, Motorola is helping to reduce the environmental impact of the SB5101. As an even more impactful step, operators may choose to receive the products in a bulk package, thus reducing the extra waste and transport weight associated with single packages. Motorolas bulk packaging solutions eliminate excess installation CDs and USB cables. Additionally, customers have the option to reduce the number of cables shipped with each unit.* The packaging is 100% recyclable. Our packaging is now labeled with standard recycling codes (such as ) to make it easier for our customers to identify recycling opportunities.

SB5101N Series

SB5101U Series


Highlights, continued User-friendly online diagnostics page Supports standard Internet software Supports up to 63 computers on a single Internet connection (additional networking hardware required) Remote configuration and monitoring from the headend using SNMP and TFTP Stylish and space-saving enclosure Multi-language User Guide via World Wide Web, CDROM (optional) Optional 1.1 USB data port available (includes CD-ROM [SB5101U/UE]) GENERAL Cable Interface CPE Network Interface Data Protocol Dimensions F-Connector, female, 75 10/100Base-T Ethernet, USB (optional) TCP/IP 6.2 in H x 2.3 in W x 6.0 in D (15.75 cm x 5.84 cm x 15.24 cm) 9 W (nominal) UPSTREAM Modulation Maximum Channel Rate*** Bandwidth 8****, 16, 32****, 64****, 128***** QAM or QPSK 30 Mbps 200 kHz, 400 kHz, 800 kHz, 1.6 MHz, 3.2 MHz, 6.4**** MHz 160, 320, 640, 1280 and 2560 and 5120**** ksym/s +8 to +54 dBmV (32 QAM, 64 QAM) +8 to +55 dBmV (8 QAM, 16 QAM) +8 to +58 dBmV (QPSK) +8 to +53 dBmV (all modulations) 75 (nominal) DOCSIS 5 to 42 MHz (edge to edge); Euro-DOCSIS 5 to 65 MHz (edge to edge)

Power INPUT POWER North America Outside North America
Symbol Rates Operating Level Range A-TDMA
105 to 125 VAC, 60 Hz 100 to 240 VAC, 50 to 60 Hz S-CDMA Output Impedance Frequency Range
ENVIRONMENTAL Operating Temperature Storage Temperature
32 F to 104 F (0 C to 40 C) 22 F to 158 F (30 C to 70 C) Operating Humidity 5 to 95% R.H. (non-condensing) Operating Altitude 200 feet to 10,000 feet AMSL Operating Humidity 5% to 95% Power supply meets H.R.6, ENERGY STAR, and CoC (European Code of Conduct) requirements 100% recyclable packaging Unit meets CoC requirements for Energy Consumption of Broadband Equipment Unit is RoHS compliant (lead free)


DOWNSTREAM Modulation Maximum Data Rate** Bandwidth Symbol Rate DOCSIS Euro-DOCSIS Operating Level Range Input Impedance
Macintosh 64 or 256 QAM DOCSIS 38 Mbps Euro-DOCSIS 51 Mbps DOCSIS 6 MHz Euro-DOCSIS 8 MHz 64 QAM 5.057 Msym/s, 256 QAM 5.361 Msym/s 64 QAM 6.952 Msym/s, 256 QAM 6.952 Msym/s 15 to +15 dBmV 75 (nominal) UNIX
90496, Pentium, or later; Windows Vista, 2000, or XP; Linux with Ethernet connection (older versions of Windows, although not specifically supported, will work with this cable modem) Power PC or later; OS 9 or higher; Ethernet connection Ethernet connection
* Green product features are applicable to new SB5101 models, not the legacy platform. ** Actual speeds will vary, and are often less than the maximum possible. Data transmission speed is approximate and depends on the configuration and capacity of your network, as well as the amount of traffic on the network. *** Actual data throughput will be less due to physical layer overhead (error correction coding, burst preamble, and guard interval). **** With A-TDMA- or S-CDMA-enabled CMTS. ***** With S-CDMA-enabled CMTS. Certain features may not be activated by your service provider, and/or their network settings may limit the features functionality. Additionally, certain features may require a subscription. Contact your service provider for details. All features, functionality, and other product specifications are subject to change without notice or obligation.


Motorola, Inc., 101 Tournament Drive, Horsham, Pennsylvania 19044 U.S.A.
MOTOROLA and the Stylized M Logo are registered and Broadscape is trademarked in the US Patent & Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc. Windows is a registered trademark and Vista is a trademark of Microsoft Corporation in the U.S. and/or other countries. Linux is a registered trademark of Linus Torvalds in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the United States and other countries. Macintosh is a registered trademark of Apple Computer, Inc. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. All other product or service names are the property of their respective owners. Motorola, Inc. 2009. All rights reserved. 567898-001-c - 0K





Power adapter may vary from illustration
Your computer may vary from illustration

Quick Reference Guide

Insert the CD-ROM only if you are going to make a USB connection or to read the SB5100 User Guide.
SURFboard Cable Modem SURFboard Cable Modem
Do not connect both the Ethernet and USB Cable to your PC. Use one or the other depending on your PC Configuration.
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T he Problem Green POWER light is OFF Cannot receive or send data


Cable Modem
This information is to help you quickly solve a problem. Before calling your service provider, try unplugging and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.

T he Solution

Check that the power adapter is plugged in. Power adapter may vary from illustration. Try pressing the Standby button. If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular TV channels, your data service will not function. Try pressing the Standby button if the Standby light is ON. Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary. Check that the USB or Ethernet cable is properly connected to the cable modem and your computer. Check the IP address by following the steps in Verifying the IP Address in Windows 95, 98, or Windows Meor Verifying the IP Address in Windows 2000 or Windows XP in the User Guide (on the CD-ROM). For non Windows users, you must have Adobe Acrobat Reader installed before opening the User Guide. Call your cable provider if you need an IP address. Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred as described in Front-Panel Lights and Error Conditions in the User Guide (on the CD-ROM).
SURFboard Cable Modem User Guide
Introduction Before You Begin Installation and Configuration Overview Troubleshooting Contact Us Frequently Asked Questions
SB5100 SURFboa Cable rd Modem

501653-001 MGBI


Technical specifications

Full description

With the next-generation SURFboard SB5101 cable modem, you're compatible with today's broadband Internet - and ready for the future, too. When your cable service provider upgrades to a DOCSIS 2.0 network system, you'll surf the Internet at as much as 30 Mbps - 3 times faster than earlier modems! With Ethernet and USB connectivity, installation couldn't be simpler. A convenient stand-by button provides hassle-free security by disengaging from the PC without disconnecting from the cable network. Troubleshooting is a breeze too, thanks to front panel status indicator LEDs and an online diagnostics page. Once you've experienced broadband powered by Motorola, you'll never want to go back to dial up again! Get onto the cable pipeline today with the powerful, convenient, flexible and simple to install SURFboard SB5101 cable modem.

Device TypeCable modem
Enclosure TypeExternal
Width2.3 in
Depth6 in
Height6.2 in
Interface TypeHi-Speed USB / Fast Ethernet
Connectivity TechnologyWired
Max Transfer Rate30 Mbps
Protocols & SpecificationsDOCSIS 2.0, DOCSIS 1.1
Line Coding Format8 QAM, 32 QAM, 128 QAM, 64 QAM, 256 QAM, QPSK, 16 QAM
Expansion / Connectivity
Interfaces1 x modem - F connector 1 x Hi-Speed USB - 4 pin USB Type B 1 x network - Ethernet 10Base-T/100Base-TX - RJ-45
Compliant StandardsUL, CISPR 24, cUL, EN 60950, EN 61000-3-2, EN55022, ICES-003, IEC 60950, EN 61000-3-3, EN55024, UL 60950 Third Edition, CISPR 22, FCC Part 15 B, FCC CFR47
Power DevicePower adapter - external
Software / System Requirements
OS RequiredUNIX, Microsoft Windows 95/98, Apple MacOS, Linux, Microsoft Windows 2000, Microsoft Windows NT, Microsoft Windows Millennium Edition, Microsoft Windows XP
Environmental Parameters
Min Operating Temperature32 °F
Max Operating Temperature104 °F
Humidity Range Operating5 - 95%
Universal Product Identifiers
Part Numbers515290-087-00, 515290-100-00, SB5101
GTIN00612572144312, 00612572144329



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