Motorola SVG2500 Surfboard Digital Voice Wireless Gateway
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Related manuals Motorola SVG2500 Surfboard Digital Voice Wireless Gateway Annexe 2 Motorola SVG2500 Surfboard Digital Voice Wireless Gateway Annexe 1 Motorola SVG2500 Surfboard Digital Voice Wireless Gateway Quick Start Guide Motorola SVG2500 Surfboard Digital Voice Wireless Gateway Software License, Warranty, Safety, And Regulatory Info |
Motorola SVG2500 Surfboard Digital Voice Wireless Gateway
User reviews and opinions
| U-High Kid |
1:49pm on Thursday, August 12th, 2010 ![]() |
| its a great phone if you know how to use it. needs an update to 2.0/2.1 and its just about perfect from my point of view. great design. | |
| mimooh |
10:23pm on Tuesday, August 3rd, 2010 ![]() |
| I have owned phones from LG to Samsung and this would be my first Motorola, I am very happy with it. It has a great large screen. | |
| who_me? |
1:35am on Saturday, June 12th, 2010 ![]() |
| All in all I love this phone, only one I can think that is better is the Samsung I9000 Galaxy S. | |
| xt |
9:44am on Wednesday, June 2nd, 2010 ![]() |
| i got this flew in from the US and i must say it looked good as i brought it out, i was even impressed by the apps it had on the phone. | |
| Dirk Bock |
5:59am on Thursday, May 27th, 2010 ![]() |
| OK. First to all the people who say that this is different than the verizon model; do some reasearch before you post. Second. | |
| ace_brickman |
8:50am on Saturday, May 22nd, 2010 ![]() |
| I have always wanted a smart phone that was not outdated by the time my two year contract was up. Great phone, however, the user interface could be better; I get tried of the on off switch to answer a phone call. | |
| golojo |
2:46am on Wednesday, April 28th, 2010 ![]() |
| really like it, have had it for over a month and it holds up well and is very pretty. great buy! | |
| webazoid |
10:20am on Wednesday, April 7th, 2010 ![]() |
| The Droid does it all. Open source apps allow this phone to go beyond its potential. Beautiful screen, phone, camera, video, mp3 player, internet. | |
| Unbathed |
2:01pm on Saturday, April 3rd, 2010 ![]() |
| Great cover,durable,bright color,fast shipment,very pleased with purchase. This item is mislabeled. It is not for motorolal, it is for iphone only! | |
Comments posted on www.ps2netdrivers.net are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.
Documents
DATA SHEET
SURFboard SVG2500
Wireless Voice Gateway
IP telephony, high-speed data with router and firewall, and a wireless access point converge in one convenient package.
Highlights1 Voice and data flow seamlessly between mobile and landline Easy to set up and use Versatile and convenient One USB port and four 10/100 Ethernet (RJ-45) ports enable flexible, high-speed connectivity Integrated 802.11b/g wireless access point and up to two lines (RJ-11) of full-featured telephone service provide maximum convenience in a small footprint Advanced router and firewall Power management enhancements optimize dual-mode handset battery performance Integrated, field-replaceable Lithium-ion battery3
Seamless Mobility in A Stylish Package Show your premium customers that you appreciate their business and you are serious about yours. Designed for seamless mobility, Motorolas SURFboard SVG2500 Wireless Voice Gateway is a fully integrated telecommunications solution that combines the functionality of a cable modem, embedded Multimedia Terminal Adapter (eMTA), four-port router with advanced firewall, 802.11b/g wireless access point, and a field-replaceable, integrated Lithium-ion backup battery, along with a stylish Motorola design for the sophisticated consumer.3 The Motorola SVG2500 SURFboard Wireless Voice Gateway is an advanced, integrated, and robust residential and commercial telecommunications solution ideal for seamless mobility and PacketCable Multimedia (PCMM) architectures. The SVG2500 combines all the IP functionality todays consumers demand, in a single compact and stylish unit.
High-Speed Internet Access Four 10/100 Ethernet RJ-45 ports and a USB port on the full-featured home network router provide both high-speed Internet access and a single platform for home networking, eliminating the need for stand-alone routers, hubs, and access points. Digital Voice Telephone Service The SVG2500 delivers up to two lines of primary-line digital voice telephone service (terminating in RJ-11 connectors) over cables broadband connection to the home. Voice traffic is prioritized over Internet traffic, giving the user high-quality voice calls, even while surfing the Web. The SVG2500 also supports a variety of rich CLASS features, such as caller ID, call waiting, three-way calling, and call forwarding. Wireless Gateway An 802.11b/g/e/i wireless gateway allows consumers to network computers, gaming consoles, and other peripherals anywhere in the home.
SURFboard SVG2500 Wireless Voice Gateway
Provider Benefits
Single-infrastructure delivery of multiple services One infrastructure for communication services, providing the ability to offer customers both residential and cellular phone service, simultaneous use of phone lines and high-speed data services, and a single bill for their voice and data services. Better coverage for more satisfied customers Increased customer satisfaction from improved inhome coverage, a key user network quality metric. Value-added service packages Improved customer retention through unique value-added services and the packaging of mobile and landline phone services. Flexible pricing options Greater pricing flexibility resulting from multi-service packaging and migration of customers to higher-revenue/margin wireless offerings. All-in-one solution for secure voice and data services A single product solution with support for a variety of CLASS features provided today by the phone company (e.g., caller ID, call waiting, and call forwarding), advanced routing features, and an integrated firewall to help provide Internet security.
Dual Mobile and Landline Delivery Integrating both cellular and wireless local area network (WLAN) capability, the SVG2500 is designed to provide a seamless gateway for mobile and landline analog voice calls and data communication. When used with a compatible dualmode handset (DMH), the SVG2500 seamlessly transfers calls between the homes Wi-Fi network and the cellular network without interruption securely and reliably, without compromising usability features, such as long battery life in the mobile handset. Enhanced Power Management Providing backup power, the SVG2500s integrated field-replaceable Lithium-ion battery minimizes the likelihood that a consumer will lose telephone service during a power outage.3 In addition, the SVG2500 offers a number of power management features, including 802.11e U-APSD (WMM Power Save), which enable users to optimize the battery life of their DMH. A highlight of the 802.11e power management standard is the synchronization between the SVG2500 and the DMH. The dual-mode cell phone receives data from the SVG2500 at infrequent intervals, allowing the DMH to enter sleep mode when the phone is not in use, thereby minimizing the phones on-time and improving its battery utilization. Built-In Security The SVG2500 is equipped with a number of security features, including: 802.11i security (WEP-64/128, WPA-PSK, WPA, WPA2, TKIP AES, 802.1x) , 802.11i (pre-authentication) IPSEC/PPTP/L2TP VPN end point IPSEC/PPTP/L2TP NAT pass-through for VPN tunneling User-friendly, secure mobile pairing Wi-Fiprotected setup
Motorolas SVG2500 SURFboard Wireless Voice Gateway provides cable operators with an intelligent way to offer their customers high-speed data, landline, and mobile telephone services and an enhanced home network experience using a single broadband communication solutionand an opportunity for single-bill service discounting.
Additional Highlights
Ease of Use Plug and play installation Front-panel LEDs for power, data activity, voice, and battery status Intuitive, Web-based diagnostics for quick and easy troubleshooting
Signaling Support for Network Call Signaling (NCS) with future support for Session Initiation Protocol (SIP) Telephony Support for G.711 as well as multiple low-rate vocoders Automatic fax modem processing Telco interfaces configurable to meet multiple market standards
Consumer Benefits
Lower-cost cellular calls Reduced cellular bill resulting from off-loading the cellular airinterface when calls are made from the DMH in the home through the SVG2500. Better Wi-Fi and cellular coverage Improved in-home coverage and reliability, which is often limited with cellular service. Higher-quality cellular Wireline audio quality when passed over the SVG2500s Wi-Fi connection. One-number convenience Convenience of a single mobile number and voicemail service, whether inside or outside the home.
More Highlights Expandable Features up to 16 Service Identifiers (SIDs) for future expansion of enhanced features Remote configuration and monitoring Help to reduce support costs and aid troubleshooting Interoperates with DOCSIS and Euro-DOCSIS 2.0/1.1 and PacketCable and Euro-PacketCable 1.5/1.0 SIP and CableHome 1.1 optional
GENERAL Standards Interoperates with DOCSIS and Euro-DOCSIS 2.0/1.1 and PacketCable and Euro-PacketCable 1.5/1.0 (SIP and CableHome 1.1 optional) F-connector, female, 75 One USB, four 10/100 Ethernet ports 802.11b/g Wi-Fi 26.7 cm L x 18.41 cm W x 5.72 cm H (10.50 in x 7 in x 2.25 in).25
TELEPHONY Line Type Hook State Signaling Maximum Line Length (one-way) DTMF Level Sensitivity Range Speech Coding 2-wire Loop start 500 ft (AWG 26/0.4 mm @ 65 C) 0 and 20 dBm 64 kbps PCM, -law or A-law companding; support for G.711, G.726, G.728, G.729, G.723.1, iLBC, and BV16/32 codecs Configurable based on market needs (D/A) 4 dB (A/D) 2 dB (configurable based on market needs) 1 dB; 60/50 Hz loss >20 dB (one-way) (referenced to off-hook loss at 1,004 Hz) Quasi-trapezoidal 1.2 <CF <1.mS with 300 W termination
Cable Interface Network Interface Wireless Interface Dimensions (w/o antenna)
INPUT POWER North America Outside North America 105 to 125 VAC, 60 Hz 100 to 240 VAC, 50 to 60 Hz
Line Termination Loss Plan Receive Transmit Loss Plan Tolerance
ENVIRONMENT Operating Temperature Storage Temperature Operating Humidity 0 C to 40 C (32 F to 104 F) 30 C to 80 C (22 F to 176 F) 0 to 95% R.H. (non-condensing) Ringing Wave Form Ringing Crest Factor Ring Trip (maximum)
NETWORK DOWNSTREAM Gateway Modulation Maximum Data Rate* Bandwidth Symbol Rates Operating Level Range Frequency Range Input Impedance 64 or 256 QAM 38 Mbps (256 QAM at 5.361 Msym/s) 6 MHz 64 QAM at 5.069 Msym/s, 256 QAM at 5.361 Msym/s 15 to 15 dBmV 88 to 860 MHz 75 (nominal) DHCP NAT, VPN endpoint, , VPN tunneling; static routing and dynamic IP routing (RIPv1, RIPv2); SPI firewall with DoS protection and intrusion prevention; port, packet, and URL keyword filtering; full suite of ALGs; UPnP IGD 1.0 802.11b/g Wi-Fi, two external removable antennas, WDS bridging, 802.11e WMM admission control, QoS 802.11e WMM power save/U-APSD (Unscheduled-Automatic Power Save Delivery) WEP-64/128, WPA-PSK, WPA, WPA2, TKIP AES, 802.1x, 802.11i , (pre-authentication) User-friendly Wi-Fiprotected setup (WPS) for secure mobile pairing with compatible dual-mode handset To include US, Canada, ETSI, World 19 dBm +1/1.5 dB at all rates in all channels 16 dBm +1/1 dB at 54 Mbps in all channels > 90 dBm at 11 Mbps; > 74 dBm at 54 Mbps
Wireless LAN
Power Management UPSTREAM Modulation 8***, 16, 32***, 64***, 128*** QAM or QPSK Maximum Channel Rate 30 Mbps** Bandwidth 200 kHz, 400 kHz, 800 kHz, 1.6 MHz, 3.2 MHz, 6.4 MHz*** Symbol Rates 160, 320, 640, 1280, 2560, 5120*** ksym/s Operating Level Range A-TDMA 8 to 54 dBmV (32, 64 QAM), 8 to 55 dBmV (8, 16 QAM), 8 to 58 dBmV (QPSK) S-CDMA 8 to 53 dBmV (all modulations) Output Impedance 75 (nominal) Frequency Range 5 to 42 MHz (edge to edge) 802.11i Security
Mobile Pairing
Regulatory Domains2 Transmit Power Output IEEE 802.11b IEEE 802.11g Receiver Sensitivity
All features, functionality, and other product specifications are subject to change without notice or obligation.
Plug-and-play ease Simple to set up and easy to usejust plug it in and go.
High-speed HFC cable network
*When comparing download speeds with a traditional 28.8k analog modem. Actual Speeds will vary and are often less than the maximum possible. Several factors affect upload and download speeds, including, but not limited to, network traffic and services offered by your cable operator or broadband service provider, computer equipment, type of service, number of connections to server, and availability of Internet route(s). **Actual data throughput will be less due to physical layer overhead (error correction coding, burst preamble, and guard interval). ***With A-TDMA or S-CDMA enabled Cable Modem Termination System (CMTS)
demands, actions, causes of action, risks, or harms arising from or related to the services provided through this equipment. Important: Be aware that you will not be able to make any calls using this VoIP device if your broadband connection is not functioning properly. Battery back-up times may vary based on many factors, including the battery age, charging state, storing conditions, and operating temperature, as well as by factors such as data activity and length of active telephone calls. 2 This device has not been authorized as required by the rules of the Federal Communiations Commission. This device is not, and may not be, offered for sale or lease, or sold or leased, until authorization is obtained. 3 Backup battery is not available for some models of the SVG2500.
1 Certain features may not be activated by your service provider, and/or their network settings may limit the features functionality. Additionally, certain features may require a subscription. Contact your service provider for details. All features, functionality, and other product specifications are subject to change without notice or obligation. Your service provider, not Motorola, is responsible for the provision of Voice-over-IP (VoIP) telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims,
Motorola, Inc. 101 Tournament Drive, Horsham, Pennsylvania 19044 U.S.A. www.motorola.com
MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc. Wi-Fi and the Wi-Fi Alliance logo are registered marks of the Wi-Fi Alliance. All other product or service names are the property of their respective owners. Motorola, Inc. 2008. All rights reserved. 542612-001-c 5795 - 0208 - 0K

QUICK INSTALLATION GUIDE SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY
SVG2500 Networking and Digital Voice Service
A home network enables you to access information on two or more computers in your home. You can connect your home network to your cable TV system to connect to the Internet. Your Motorola SVG2500 SURFboard Wireless Voice Gateway is the central connection point between your computers and the Internet. It directs (routes) information between the computers on your home network. A built-in cable modem transmits information between your home network and the Internet. The SVG2500 provides different network connection types. You can use a wireless or a wired connection (or a combination of the two) to connect your computers to the SVG2500. Your network can use one or any combination of: Ethernet local area network (LAN) Wireless LAN (WLAN) with Wi-Fi Protected Access (WPA) encryption Universal Serial Bus (USB)
In addition, the SVG2500 provides digital voice service so you can use your Internet connection with the SVG2500 as the connection point for your voice service in your residence or business with voice-over-IP (VoIP) telephone service.
QUICK INSTALLATION GUIDE
About This Guide
This guide provides information about: Network connections and requirements Battery installation Cable, Ethernet, USB, and wireless connections Starting the SVG2500 Configuration Manager VoIP telephone connection Network security Troubleshooting and help information
This guide contains an overview only. For in-depth information, refer to the interactive SVG2500 User Guide on the SVG2500 SURFboard Wireless Voice Gateway Installation CD-ROM. If desired, you can print all or part of the user guide. For normal operation, you do not need to change most default settings on your SVG2500.
SVG2500 Network and Telephone Connections
Networks are composed of multiple devices. The drawing below shows a sample SVG2500 connection diagram.
Basic SVG2500 Network Requirements
You can connect Microsoft Windows, Macintosh, UNIX, or Linux computers to the SVG2500 LAN using the following: A connection to your cable TV system in your residence or business A subscription from an Internet service provider One or more computers with minimum:
Ethernet 10Base-T or 10/100Base-T Ethernet adapter with proper driver software installed. Wireless Any IEEE 802.11g or IEEE 802.11b device. This includes any Wi-Fi certified wireless device, such as a cellular telephone equipped with this feature.
In addition, your computer must meet the following requirements: PC with Pentium class or better processor
256 MB of memory 10 MB of hard disk space available
Windows 2000, Windows XP, Windows Vista, Macintosh, Linux, or UNIX operating system with operating system CD-ROM available
You can use any web browser such as Microsoft Internet Explorer, Netscape Navigator, or Mozilla Firefox with the SVG2500. Note: UNIX, Linux, or Macintosh computers only use the Ethernet connection.
Installing the Battery
Before you begin the installation, you must first install the battery in your SVG2500. NOTE: A backup battery is not available for some models of the SVG2500. Your Internet Service Provider determines if your SVG2500 is supplied with a battery. 1. 2. Place the SVG2500 on a soft surface to access the bottom of the unit. Pull up on the battery cover tab.
3. Align the key pins in the SVG2500 with the key slots on the battery for proper contact.
The battery connectors should mate with the connectors on the SVG2500. Make sure the pull-tab is accessible and does not prevent the battery cover from closing properly.
5. Reinstall the battery cover with the alignment tabs seated downward.
It may take up to 12 hours for the battery to reach full charge when: It is installed for the first time. It is replaced. It is fully discharged.
Battery back-up times may vary based on many factors, including the battery age, charging state, storing conditions, and operating temperature, as well as by factors such as data activity and length of active telephone calls.
Connecting the SVG2500
To connect to Ethernet or USB on a PC running a supported Windows version, perform the procedures in the following sections in this guide:
Ethernet USB Wireless A, B, and E A, C, and E A, D, and E
For Macintosh or Linux computers, follow the instructions in the SVG2500 User Guide and the operating system documentation.
A. Connect the SVG2500 to Your Cable TV System
You can connect your SVG2500 to your cable system either directly or using a splitter.
Connecting Directly to the Cable Outlet
1. Connect one end of the coaxial cable to the cable TV wall outlet and connect the other end to the cable connector on the SVG2500. Connect one end of the DC power cord into the power connector on the SVG2500 and plug the other end into an AC wall outlet, surge protector, or UPS. This turns the SVG2500 on.
If, after a few minutes, the POWER, DS, US, and ONLINE lights on the front panel light solid green, continue with Section B, C, or D. Otherwise, contact your Internet service provider and provide your MAC address.
Direct connection to cable TV outlet
Connecting to the Cable Outlet Using a Splitter
Connecting an SVG2500 to the same cable outlet as a TV requires a 5 to 900 MHz splitter and two additional coaxial cables. If a coaxial cable is already connecting your TV to the cable wall outlet, disconnect it from the TV. 1. 2. 3. Connect one end of a coaxial cable to the cable TV wall outlet and connect the other end to the splitter input. Connect one end of a second coaxial cable to the splitter output and connect the other end to your TV. Connect one end of a third coaxial cable to the other splitter output and connect the other end to the cable connector on your SVG2500. Connect one end of the DC power cord into the power connector on the SVG2500 and plug the other end into an AC wall outlet, surge protector, or UPS. This turns the SVG2500 on.
If, after a few minutes, the POWER, DS, US, and ONLINE lights on the front panel light solid green, continue with Section B, C, or D. Otherwise, contact your cable provider and provide your MAC address.
Cable connection using a splitter
B. Ethernet Connections
Computers using the Ethernet connection require an installed Ethernet adapter and a wired connection to the SVG2500. If necessary, install the adapter hardware and driver software according to the manufacturers instructions. You can also connect Xbox and PlayStation 2 gaming machines to the SVG2500. You can use Ethernet hubs or routers to connect up to 245 computers and gaming machines to the SVG2500. 1. 2. Plug one end of the Ethernet cable into the Ethernet connector on the computer or gaming machine. Plug the other end into Ethernet connector 1 to 4 on the SVG2500 or an Ethernet hub or router connected to the SVG2500, as shown in the illustrated sample LAN on the next page. Restart your computer to obtain an IP address from the SVG2500. Continue with Section E to secure your Internet connection.
Sample Ethernet LAN Connections
C. USB Connection
You can connect a single PC running Windows 2000, Windows XP, or Windows Vista to the SVG2500 USB port. The USB connection requires special driver software supplied on the SVG2500 Installation CD-ROM. 1. 2. 3. Insert the SVG2500 Installation CD-ROM into the CD-ROM drive. Be sure the SVG2500 is not connected to your PC. Install the USB driver software and restart your PC. Connect the USB cable to the USB connector on the SVG2500 and connect its other end to the USB connector on the PC. Continue with Section E to secure your Internet connection.
Sample USB connection
D. Wireless Network Setup
Computers or other devices using a wireless connection require an IEEE 802.11g or 802.11b wireless adapter connected to the USB, PCI, or PCMCIA port. To provide an initial wireless connection to your network and the Internet: 1. 2. Connect the SVG2500 to the cable TV system as described in Section A. On each wireless client computer, install the wireless adapter hardware and driver software according to the manufacturers instructions. On each wireless client, set up a wireless adapter profile to connect to the SVG2500. The procedure depends on your wireless adapter and computer operating system. Follow the manufacturers instructions. In your initial profile, use the SVG2500 default wireless Network Name (SSID) Motorola (case-sensitive). Continue with Section E to secure your Internet connection.
The default SVG2500 settings provide no wireless security. After your wireless LAN is operational, be sure to enable security as described in the SVG2500 Wireless Pages section of the SVG2500 User Guide.
Caution!
E. Starting the SVG2500 Configuration Manager
The SVG2500 Configuration Manager (CMGR) allows you to change and view the settings on your SVG2500. 1. Open the web browser on a computer connected to the SVG2500 over an Ethernet or USB connection. Note: Do not attempt to configure the SVG2500 over a wireless connection. 2. In the Address or Location field of your browser, type http://192.168.0.1 and press Enter to display the Login window.
Type admin in the Username field (this field is case-sensitive). Type motorola in the Password field (this field is casesensitive).
5. Click Login to display the SVG2500 Status Connection page. The SVG2500 Menu Options bar is displayed at the top of the SVG2500 Configuration Manager window. Use the Menu Options bar to select the top-level page for each SVG2500 Configuration Manager feature. Submenu options for each page are displayed on the left.
Network Security
The SVG2500 firewall and wireless security measures are disabled by default.
Security for All LANs (Wired and Wireless)
As soon as your network is operational, run the SVG2500 Configuration Manager: To Prevent Unauthorized configuration Perform Change the default password used to log in to the SVG2500 Configuration Manager. Enable the firewall and choose the most secure policy possible for your applications. If you are using wired Ethernet or USB connections only, disable the wireless interface. Follow In User Guide Changing the SVG2500 Default Password SVG2500 Firewall Pages Setting Up Your Wireless LAN
Internet attacks
Eavesdropping
For a wireless LAN only, also see Security for Wireless LANs below and in the SVG2500 User Guide.
For a LAN with one or more wireless clients, enable wireless security. Because wireless data is transmitted using radio signals, unauthorized people can eavesdrop unless you enable wireless security. The SVG2500 supports several wireless security measures. The ones that make sense for you depend on your needs and networking equipment. To prevent unauthorized eavesdropping, you must encrypt wireless data transmissions using one of: If all of your wireless clients support Wi-Fi Protected Access (WPA), Motorola recommends configuring WPA on your SVG2500 and wireless clients. You can use the same WPA Passphrase on the SVG2500 and any wireless adapter that supports WPA. Otherwise, configure a Wired Equivalency Privacy (WEP) key on the SVG2500 and each wireless client. You can use the same WEP key on the SVG2500 and any 802.11b/g wireless adapter. Configure a MAC access control list to restrict wireless local-area network (WLAN) access to known MAC addresses.
Security for Wireless LANs
To further protect from unauthorized intrusions, you can:
Disable SSID broadcasting to prevent unauthorized individuals who scan for unsecured WLANs from accessing your WLAN. For more information and procedures to enable these security measures, see Setting Up Your Wireless LAN in the SVG2500 User Guide.
Wireless Security on the Clients
After enabling wireless security on the SVG2500, as required on each wireless client: 1. If you enabled WPA on the SVG2500, set the client WPA Passphrase identical to the WPA Passphrase on the SVG2500. If you enabled WEP on the SVG2500, set the client WEP key identical to the WEP key on the SVG2500. If you disabled SSID broadcasting on the SVG2500, set the client Network Name (SSID) identical to the SSID on the SVG2500.
Configuration for Gaming
To configure your SVG2500 for gaming operation, see Gaming Configuration Guidelines in the SVG2500 User Guide.
Telephone Installation
Your SVG2500 allows you to use your cable Internet connection for VoIP telephone service. You must contact your Internet service provider for this feature to work with the SVG2500. You can connect up to two standard telephone lines using your SVG2500. Caution!
To reduce the risk of fire, use only No. 26 or larger UL Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SVG2500. Contact your service provider before connecting your Motorola SVG2500 to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service. Be sure the phone connectors are neither connected together nor connected to wall jacks on the same network. Use only a standard telephone. In many businesses, digital phones that connect to a private branch exchange (PBX) do not operate with the SVG2500.
Connect your telephone by plugging a phone wire into the TEL 1/2 connector as shown in the illustration below. You can also connect a second telephone line to the TEL 2 connector. A two-line telephone may be connected to TEL 1/2.
Troubleshooting
If you experience a problem with the SVG2500, try the following: 1. 2. Press the reset button on the rear panel. Resetting may take 5 to 30 minutes. Refer to Troubleshooting in the SVG2500 User Guide.
If you still cannot resolve the issue, contact your Internet service provider. Your Internet service provider may require the MAC address labeled HFC MAC ID on the bottom of the SVG2500. For reference, you can write your HFC MAC ID here: 00 : ______ : ______ : ______ : ______ : ______ Sample Label
If You Need Help
If you need assistance while working with the SVG2500, contact your Internet Service provider. For information about customer service, technical support, or warranty claims, see the Motorola Regulatory, Safety, Software License, and Warranty Information card provided with the SVG2500 User Guide. For answers to typical questions, see Frequently Asked Questions in the SVG2500 User Guide.
2007 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc. Microsoft, Windows, Windows NT, Windows Vista, Internet Explorer, DirectX, and Xbox LIVE are registered trademarks of Microsoft Corporation; and Windows XP is a trademark of Microsoft Corporation. Linux is a registered trademark of Linus Torvalds in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the United States and other countries. Macintosh is a registered trademark of Apple Computer, Inc. Adobe, Adobe Acrobat, and Adobe Acrobat Reader are registered trademarks of Adobe Systems, Inc. The Wi-Fi CERTIFIED logo is a Certification Mark of the Wireless Fidelity Alliance, Inc. and the Wi-Fi Protected Setup logo is a trademark of the Wireless Fidelity Alliance, Inc. Wi-Fi and the Wi-Fi Alliance logo are registered marks of the Wi-Fi Alliance, Inc. All other product or service names are property of their respective owners.No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
540599-001-b 08/08
All rights reserved. No part of the contents of this manual may be reproduced or transmitted in any form or by any means without the written permission of the publisher.
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