Level 1 and 2 Service Manual

6809497A15-A

Digital Wireless Telephone
UMTS 2100, GSM 900/1800/1900 GPRS
1 and 2 V3x 6809497A15-A Contents

Contents

Introduction. 5 Product Identification. 5 Product Names. 5 Product Changes. 5 Regulatory Agency Compliance. 5 Computer Program Copyrights. 6 About This Service Manual. 6 Warranty Service Policy. 7 Parts Replacement. 8 Product Overview. 11 Features. 11 General Operation. 14 Controls, Indicators, and Input / Output (I/O) Connections. 14 Alert Settings. 15 Battery Function. 15 Operation. 16 Tools and Test Equipment. 17 Disassembly. 18 Removing and Replacing the Battery Cover and Battery. 18 Removing and Replacing the Subscriber Identity Module (SIM). 20 Removing and Replacing the Antenna Cover. 21 Removing and Replacing the Rear Housing. 22 Removing and Replacing the Transceiver Board Assembly. 24 Removing and Replacing the Popple Dome PC Board. 28 Removing and Replacing the Keypad, Volume/Smart, and Voice Keys. 29 Removing and Replacing the Flip Assembly. 31 Removing and Replacing the Flip Cover. 32 Removing and Replacing the Flip Display Assembly. 36 Subscriber Identity Module (SIM) and Identification. 40 SIM Card. 40 Personality Transfer. 40 Identification. 40 Troubleshooting. 42 Programming: Software Upgrade and Flexing. 44 Part Numbers. 45 Related Publications. 45 Exploded View Diagram. 46 Exploded View Parts List. 47

January 31, 2006

1 and 2 V3x 6809497A15-A

Introduction

Motorola Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product-care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that allow customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on a label usually located under the battery. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Product Changes

When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example; -A, -B, or -C, and so on. The chassis or kit number, complete with revision number, is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed-circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: This device may not cause any harmful interference. This device must accept interference received, including interference that may cause undesired operation. This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003). Cet appareil numrique de la classe B respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada.
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.

About This Service Manual
Use of this manual assures proper installation, operation, and maintenance of Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date. Refer questions about this manual to the nearest Customer Service Manager.

Audience

This manual aids service personnel in testing and repairing V3x GSM telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.
This manual provides basic information relating to V3x telephones, and also provides procedures and processes for repairing the phones at Level 1 and 2 service centers including: Unit swap out Repairing of mechanical faults Basic modular troubleshooting Testing and verification of unit functionality Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers

Conventions

The following special characters and typefaces, are used in this manual to emphasize certain types of information.
Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions which may result in equipment damage. Warning: Emphasizes information about actions which may result in personal injury.
Keys to be pressed are represented graphically. For example, instead of Press the Menu Key, you will see Press M. Information from a screen is shown in text as similar as possible to what displays on the screen. For example, ALERTS or ALERTS. Information that you need to type is printed in boldface type.

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices.
Out-of-Box Failure Policy
The standard out-of-box failure criteria applies. Return customer units that fail very early on after the date of sale to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.

Nominal Operating Temperature Range
GSM System Functions Speech Coding Type Bit Rate RF Power Output Spurious Emissions Receive Sensitivity RX Bit Error Rate
Specification Regular Pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP) 13.0 kbps 32 dBm nominal GSM, 28.5 dBm nominal DCS / PCS -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz -102 dBm GSM, -102 dBm DCS / PCS < 2%
UMTS System Functions Speech Coding Type RF Power Output Spurious Emissions Error Vector Magnitude PN9 Bit Error Rate (VER) ACLR Adaptive Multirate (AMR) 21 dBm

Specification

-36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz < 17.5% 0.1% @12.2K, -106.7 dBm -33 dBm @+5 MHz, -43 dBm @+10 MHz

Product Overview

Motorola V3x telephones deliver 3G features in a small and lightweight package. These Global System for Mobile communications (GSM) General Packet Radio Service (GPRS) Wireless Application Protocol (WAP)-enabled mobile phones incorporate an icon based User Interface (UI) for easier operation, allows Short Message Service (SMS) text messaging, Multi-media Messaging Services (MMS), and includes Personal Information Manager (PIM) functionality. V3x is a tri-band phones that allow roaming within the GSM 900 MHz, 1800 MHz Digital Cellular System (DCS), and PCS 1900 MHz bands, in addition to the UMTS WCDMA 2100 MHz band. V3x telephones have a clam form factor. They feature an externally viewable 96 x 80 65K color STN CLI display for caller identification with date/time, and an internal 320 x 240 262K TFT color display located in the flip. The bottom part of the clam (front housing) contains the keypad, transceiver printed circuit board (PCB), microphone, flex connection, external accessory connector, smart button, volume buttons, and voice button. The standard 840 mAh Lithium Ion (Li Ion) battery fits behind a removable back cover and provides up to 220 minutes of talk time and 200 hours of standby time in GSM mode. The battery provides up to 131 minutes of talk time, and up to 227 hours of standby time in WCDMA mode. The phone accepts 3V Subscriber Identity Module (SIM) cards that fit into the SIM holder under the battery. The antenna is a fixed stub type antenna. Inexpensive direct connection to a computer or handheld device through USB for data and fax calls, and for synchronizing phonebook entries with Motorola mobile Phone Tools software, can be accomplished using the optional data cable and soft modem.

Features

V3x telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for WCDMA communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions. Other features available in this family of telephones include: WCDMA 2100 MHz, GSM/GPRS 900/1800/1900 MHz Bluetooth Class 2

Other Features

Detailed descriptions of these and the other features can be found in the appropriate users guide listed in the Related Publications section toward the end of this manual.

General Operation

Controls, Indicators, and Input / Output (I/O) Connections
The V3x telephones controls are located on the sides of the phone and on the keypad. Indicators, in the form of icons, are displayed on the LCD (see Figure 2). V3x phones have an audible alert transducer on the top and I/O connectors, consisting of a headset jack and an accessory port, located on the side and bottom of the phone See Figure 1.
Left Soft Key Make video calls.
Scroll up, down, left, or right. Select. Right Soft Key Camera Key Voice Dial Key Go online. Turn on & off, hang up, exit menus. Clear Key

050592o

Volume Keys Smart Key Make & answer calls. Charge up or go handsfree.
Figure 1. Telephone Controls, indicators, and I/O Connections

Main Display

The main display provides a 262k color backlit display for easy readability in all light conditions. The 320 x 240 display provides room for text, graphics, icons, and prompts.
Display animation makes the phones menus move smoothly as the user scrolls up and down Turn animation off to conserve the battery. Figure 2 shows common icons displayed on the LCD.

(+49@ ]r y

Date Recent Calls Phonebook Left Soft Key Label
STYLES Service Provider 10/15/03

CAMERA

Messages
Browser Clock Right Soft Key Label

031422o

Menu Indicator
Figure 2. Icon Indicators

Alert Settings

Whether a phone displays all indicators depends on the programming and services to which the user subscribes.
V3x telephones include up to 32 preset ring tones and vibrations that can be applied to all alert events at the same time.

Battery Function

Pressing either volume key will mute the alert.

Battery Gauge

The telephone displays a battery level indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100% (), 66% (), 33% (), and Low Battery ().

Battery Removal

Removing the battery causes the phone to immediately shut down and any pending work (for example, partially entered phone book entries or outgoing messages) is lost.
To ensure proper memory retention, turn OFF the phone before removing the battery.

Operation

If the battery is removed while receiving a message, the message will be lost.
For detailed operating instructions, refer to the appropriate users guide listed in Related Publications on page 45.

Tools and Test Equipment

Table 1 lists tools and test equipment recommended for disassembly and reassembly of V3x telephones. Use either the listed items or equivalents. Table 1. General Test Equipment and Tools

Motorola Part Number1 RSX4043-A See Table 7 Torque Driver Torque Driver Bit T-3, T-5, T-6 Plus, Apex 440-6IP Torx Plus or equivalent Rapid Charger Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band) Disassembly tool, plastic with flat and pointed ends (manual opening tool) Tweezers, Plastic Digital Multimeter, HP34401A2 GSM / DCS Test SIM Description Application Used to remove and replace screws. Used with torque driver. Used to charge battery and to power phone. Provides protection from damage to device caused by electrostatic discharge (ESD). Used during assembly/disassembly of phone. Used during assembly/disassembly of phone. Used to measure battery voltage. Used to enable manual test mode.

0180386A82

0-00-00-30005 8102430Z04
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.

Disassembly

This section provides instructions for the disassembly of V3x telephones. Tools and equipment used for the phone are listed in Table 1, preceding.
Many of the integrated devices used in these phones are vulnerable to damage from ESD. Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this phone. Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.
Removing and Replacing the Battery Cover and Battery
All batteries can cause property damage and/or bodily injury, such as burns, if a conductive material, such as jewelry, keys, or beaded chains, touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become very hot. Use care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. 1. 2. Ensure the phone is turned off. Press down on the battery latch and then slide the battery cover as shown in Figure 1.

Battery Cover latch

Battery Cover

051209o

Figure 1. Removing the Battery Cover 3. Lift the battery cover away from the phone.
Lift the bottom end of the battery first and then lift the battery out the phone. (see Figure 2).

Battery

051210o
Figure 2. Removing the Battery
There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturers instructions. 5. 6. 7. To replace, align the battery with the battery compartment so the contacts on the battery match the battery contacts in the phone. Insert the battery, top end first, into the battery compartment and push down. Insert the bottom edge of the battery housing into the base of the phone, then slide the battery cover over the battery and snap it into place.

Removing and Replacing the Keypad, Volume/Smart, and Voice Keys
1. 2. Remove battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly as described in the procedures. Use the plastic tweezers to lift the volume/smart keys out of their slot in the front housing (see Figure 14).

Plastic tweezers

Volume/Smart Keys

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Figure 13. Removing the Keypad, Volume/Smart, and Voice Buttons
Use the plastic tweezers to lift the keypad assembly away from the front housing (see Figure 14).

Keypad

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Figure 14. Removing the Keypad 4. 5. To replace, insert the keypad into the front housing, ensuring the keys align properly with the openings in the front housing. Carefully set the keypad volume/smart buttons and voice button assembly onto the metal switchdome assembly. Ensure the volume/smart key make contact with the switchdome assembly on the transceiver board when installed. Replace the transceiver board assembly, display flex connector, rear housing assembly, antenna, SIM, battery, and battery cover as described in the procedures.
Removing and Replacing the Flip Assembly
1. 2. Remove the battery cover, battery, SIM, antenna, rear housing, transceiver board assembly, and keypad assembly as described in the procedures. Carefully flex the base inner front housing downward to release the hinge assembly from the front housing (see Figure 15).

Front Housing

Hinge Assembly

051226o

Figure 15. Removing the Flip Assembly 3. Carefully slide the display flex cable and connector through the housing assembly. Avoid damage to the flex cable.
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

4. 5. 6. 7.

Lift the housing assembly away from the flip assembly. Be careful not to damage the display flex cable. To replace, carefully thread the display flex connector through the slot on the keypad housing assembly. Avoid damaging the flex cable. Flex the front housing slightly and insert the hinge assembly into the front housing. Avoid damaging the flex cable and connector. Replace the keypad assembly, transceiver board assembly, rear housing, antenna, SIM, battery, and battery cover as described in the procedures. January 31, 2006 31
Removing and Replacing the Flip Cover
1. Remove the battery cover, battery, SIM, antenna, rear housing, transceiver board assembly, keypad assembly and flip assembly as described in the procedures. Use the metal tweezers to remove the 2 flip screw covers at the top of the flip assembly (see Figure 16).

Flip screw covers

051246o
Figure 16. Removing the Flip Cover Screws 3. Use a T5 bit to remove 2 flip screws at the top of the flip assembly located under the screw covers. Set the screws aside for reuse unless they are damaged.
Insert the tip of a thin bladed knife under the display lens starting under the Motorola logo and pry it upward.
Knife Flip Assembly Display lens

051244o

Figure 17. Removing the Display Lens 5. 6. Slide the pointed edge under the edge of the display lens to separate it from the flip assembly and remove it from the flip assembly. Use the T-5 driver to remove the 2 flip assembly screws at the bottom of the flip assembly. Set the screws aside for re-use unless they are damaged.
Flip Assembly Flip screw Flip screw

052145o

Figure 18. Removing the Bottom Flip Screws
Use the disassembly tool to remove the camera lens (see Figure 19).

disassembly tool

camera lens

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Figure 19. Removing the Camera Lens 8. Use a T3 driver to remove the camera lens screw (see Figure 20).

Camera lens screw

Figure 20. Removing the Camera Lens Screw
Insert the disassembly tool between the flip assembly and the flip housing to release the 3 latches on each side of the flip assembly (see Figure 17).

Flip Housing Catch

Flip Assembly

040958o

Figure 21. Removing the Display Lens 10. Carefully lift the flip cover away from the flip assembly. Avoid damaging the display flex cable and connector. 11. To replace, align the flip cover with the flip assembly. Press the flip cover onto the flip assembly until the 6 latches are fully engaged. 12. Insert and tighten the 4 flip screws with the T5 driver to a final torque setting of 0.6 in.-lbs. Do not overtighten. 13. Remove the adhesive from the back of the new display lens and apply lens to the flip housing. 14. Replace the flip assembly, keypad assembly, transceiver board assembly, rear housing, antenna, SIM, battery, and battery cover as described in the procedures.
Removing and Replacing the Flip Display Assembly
1. Remove the battery cover, battery, SIM, antenna, rear housing, transceiver board assembly, keypad assembly, flip assembly, and flip cover as described in the procedures.
The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 2. Use the disassembly tool to unseat the flip assembly flex connector from the display assembly (see Figure 22).
Flip Assembly flex connector

Display Assembly

051247o
Figure 22. Removing the Flip Assembly Flex Connector 3. Move the flex connector away from the display assembly.
Use the disassembly tool to unseat the camera assembly flex connector from the display module assembly (see Figure 23).

Disassembly tool Camera assembly flex connector

040962o

Figure 23. Removing the Camera Assembly Flex Connector
The FPC (flex) is easily damaged. Exercise extreme care when handling.
Use the pointed end of the disassembly tool to lift zero insertion force (ZIF) latch that unlocks the ZIF connector socket (see Figure 24).

Speaker Flex ZIF Socket

040963o
Figure 24. Removing the Display Assembly Flex Connector 6. 7. Carefully disconnect the flex connector from the ZIF socket. Carefully lift the display assembly out of the flip assembly (see Figure 25).

040964o

Figure 25. Removing the Display Assembly
To replace, align the display assembly to the flip housing.
9. Lower the display assembly onto the flip housing. 10. Insert the speaker flex ZIF connector into the ZIF socket. Lock the ZIF connector with the pointed end of the disassembly tool. 11. Carefully press the camera connector into its socket on the display assembly. 12. Carefully seat the display flex connector to the socket on the flip assembly. 13. Carefully align the flip flex assembly connector and seat it in its socket on the the display assembly. 14. Carefully lower the display assembly onto the flip assembly. Be careful not to damage the display flex or flex connector while reassembling the display lens assembly. 15. Replace the flip assembly cover, flip assembly, keypad assembly, transceiver board, rear housing, antenna, SIM, battery, and battery cover as described in the procedures.
Subscriber Identity Module (SIM) and Identification

SIM Card

A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM contains: All the data necessary to access GSM services The ability to store user information such as phone numbers All information required by the network provider to provide access to the network

Personality Transfer

A personality transfer is required when a phone is express exchanged or when the main board is replaced. Personality transfers reproduce the customer's personalized details such as menu, and stored memory, such as phonebooks, or program the customers phone with basic user information such as language selection. V3x telephones use mobile PhoneTools synchronization software to effect a personality transfer.

Identification

Each Motorola GSM phone is labeled with a several identifying numbers. The following section describes the current identifying labels.

Mechanical Serial Number (MSN)
The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 26.
MSN 10 Digits 3 Digits APC 1 Digit DC 2 Digits DC 4 Digits SNR
Account Product Code TM e.g., StarTAC Phone130
Distribution Center e.g., Easter Inch
Date Code: Year and Month of Shipment
Phone's individual serial number

000807b

Figure 26. MSN Label Breakdown
International Mobile Station Equipment Identity (IMEI)
The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and stored within the phone's memory. The IMEI uniquely identifies an individual mobile station provides a way to control access to GSM networks based on mobile station types or individual phones. The full IMEI structure is listed in Table 2. Table 2. IMEI Number Breakdown
TAC NNXXXXXX Serial Number ZZZZZZ Check Digit A
Where: TAC NN ZZZZZZ A Type Allocation Code, formerly known as Type Approval Code Reporting body identifier Individual unit serial number Phase 1 = 0. Phase 2 = check digit defined as a function of all other IMEI digits

XXXXXX Type identifier

Other label number configurations present are: TRANSCEIVER NUMBER: Identifies the product type, usually the SWF number. (for example, V100). PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the product is shipped.

Troubleshooting

Table 3. Level 1 and 2 Troubleshooting Chart
SYMPTOM 1. Telephone will not turn on or stay on. PROBABLE CAUSE a) Battery either discharged or defective. VERIFICATION AND REMEDY Measure battery voltage across a 50 ohm (>1 Watt) load. If the battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b. Visually inspect the battery connectors on both the battery and the telephone. Realign and, if necessary, either replace the battery or refer to a Level 3 Service Center for battery connector replacement. If battery connectors are not at fault, proceed to c. Remove the transceiver board assembly. Substitute a known good assembly and temporarily reassemble. Press and hold the PWR button; if the phone turns on and stays on, disconnect the dc power source and reassemble with the new transceiver board assembly. Verify that the fault has been cleared. If the fault has not been cleared then proceed to d. Replace the keyboard assembly. Temporarily connect a +3.6 Vdc supply to the battery connectors. Press and hold the PWR button. If the phone turns on and stays on, disconnect the dc power source and reassemble with the new keyboard assembly. Check to make sure that the antenna pin is properly connected to the transceiver board assembly. If connected properly, substitute a known good antenna. If the fault is still present, proceed to b. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly. Remove rear chassis assembly from the phone, check general condition of FPC (flex). If the flex is good, check that the flex connector is fully pressed down. If not, check connector to transceiver board connections. If faulty connector, replace the transceiver board assembly. If connector is not at fault, proceed to b. Temporarily replace the flip assembly with a known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to c. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board assembly. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble with the new transceiver board assembly.

b) Battery connectors open or misaligned.
c) Transceiver board assembly defective.
d) keyboard assembly failure.
2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio.
a) Antenna assembly defective.
b) Transceiver board assembly defective.
3. Display is erratic, or provides partial or no display.
a) Transceiver board connections faulty.
b) Flip assembly defective.
4. Incoming call alert transducer audio distorted or volume is too low.
Faulty transceiver board assembly.
Table 3. Level 1 and 2 Troubleshooting Chart (Continued)
SYMPTOM 5. Telephone transmit audio is weak (usually indicated by called parties complaining of difficulty in hearing voice). PROBABLE CAUSE VERIFICATION AND REMEDY a) Microphone connections to the Gain access to the microphone as described in transceiver board assembly defective. the procedures. Check connections. If connector is faulty proceed to c; if the connector is not at fault, proceed to b. b) Microphone defective. Gain access to microphone. Disconnect and substitute a known good microphone. Place a call and verify improvement in transmit signal as heard by called party. If good, reassemble with new microphone. If microphone is not at fault, reinstall original microphone and proceed to c. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble with the new transceiver board assembly.
6. Receive audio from earpiece speaker is a) Connections to or from transceiver Gain access to the transceiver board assembly weak or distorted. board assembly defective. as described in the procedures. Check flex and the flex connector from the flip assembly to the transceiver board assembly. If flex is at fault, replace flip assembly. If flex connector is at fault, proceed to d. If connection is not at fault, proceed to b. b) Flip assembly defective. Temporarily replace the flip assembly with a known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to c. Check that the antenna is installed correctly. If the antenna is installed correctly, substitute a known good antenna assembly. If this does not clear the fault, reinstall the original antenna assembly and proceed to d. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble with the new transceiver board assembly. Check the SIM contacts for dirt. Clean if necessary and check if fault has been cleared. If the contacts are clean, insert a known good SIM into the telephone. Power up the phone and confirm that the SIM has been accepted. If the fault no longer exists, replace the defective SIM. If the SIM is not at fault, proceed to b. Temporarily replace the flip assembly with a known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to c. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble with the new transceiver board assembly. Temporarily replace the flip assembly with a known good assembly. If fault has been cleared, reassemble with the new flip assembly. If fault not cleared, proceed to b. Replace the transceiver board assembly (refer to 1c). Verify that the fault has been cleared and reassemble with the new transceiver board assembly.

Table 4. Exploded View Parts List
Item Number 19 Part Number 6171885B01 4885102C24 6188777Y01 0171425C01 3371139D01 1171902B01 0171102C01 0171456C01 5571967B01 3871407C01 0171347C01 3271688B01 5988515L01 0171325C01 0188755Y01 1371698B01 0387726M02 3271689B02 3271689B01 3371697B02 Description LENS, 2MP FLASH, CAMERA LENS, CLI HOUSING, FLIP OUTER ESCUTCHEON, FLIP GASKET, CLI MODULE, DISPLAY FLEX, HINGE CAM, HINGE ADJUST, MACRO MODULE, 2MP GASKET, 2MP MAGNET SPEAKER, EARPIECE ASSY HOUSING, FLIP INNER MESH, ACOUSTIC SCREW, FLIP (4X) BUMPER, FLIP (left) Bumper, flip (right) ESCUTCHEON, EARPIECE Item Number Part Number 0171343C01 3271688B02 6171865B01 6188778Y01 0387726M02 0188747Y01 3971966B01 3888722Y01 3871943B01 3871942B01 0171646C01 0171107C01 SLG4932AA 0188746Y01 0387791L07 SNN5781A 1571931B01 1571951B01 Description MODULE, VGA GASKET, VGA LENS, VGA LENS, MAIN DISPLAY SCREW, FLIP HOUSING, BASE INNER ASSY CONTACT, KNUCKLE KEYPAD, MAIN BUTTONS, SIDE, UP / DN / SMART BUTTONS, SIDE, CAM / VA FLEX, POPPLE DOME / EL SHIELD, SPACER ASSY PCB, TRANSCEIVER, ASSY HOUSING, BASE OUTER ASSY SCREW, BASE (6X) BATTERY, MAIN, SC5 COVER, BATTERY SC5 HOUSING, LOWER ANTENNA CAP
There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturers instructions. To order parts use the following Link: https://wissc.motorola.com/wissc_root/main/BrowserOK.html (Password is Required) For information on ordering parts contact EMEA at +803 1404.
1 and 2 Index V3x 6809497A15-A
alert settings 15 antenna cap, removing and replacing 21 antenna, removing and replacing 26
IMEI 41 indicators service indicator (status light) 14 Introduction 5
battery function 15 gauge 15 removing 18 battery cover removing 18
liquid crystal display (LCD) 14

MSN 40

caller ID 13 Canadian Interference-Causing Equipment regulations 5 changes product 5 conventions 7 copyrights computer software 6 names product 5
operation controls, indicators, and I/O 14 operation, general 14 overview, product 11
disassembly 18 display 14
parts 45 exploded view diagram 46 exploded view parts list 47 product changes 5 identification 5 names 5 publications, related 45
exploded view diagram 46 exploded view parts list 47
FCC rules 5 features caller ID 13 SIM Toolkit 12 text entry 13 Wireless Access Protocol (WAP) 12 features, product 11 flip assembly, removing and replacing 31 flip cover, removing and replacing 32 flip display assembly, removing and replacing 36
rear housing removing 22 regulatory agency compliance 5 related publications 45 removing antenna 26 antenna cap 21 battery 15, 18 battery cover 18 flip assembly 31 flip cover 32 flip display assembly 36 rear housing 22 SIM 20 transceiver board assembly 24

identification 40 international mobile station equipment identity 41 mechanical serial number 40 product 5

Index-1

volume/smart buttons 29 replacement parts contact information 8 replacing antenna 26 antenna cap 21 battery 18 flip assembly 31 flip cover 32 flip display assembly 36 rear housing 22 SIM 20 transceiver board assembly 24 volume/smart buttons 29
warranty service 7 wireless access protocol (WAP) 12
serial number mechanical 40 service manual about 6 revisions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 service procedure ordering replacement parts 8 shut down upon battery removal 15 SIM Application Toolkit 12 SIM card 40 personality transfer 40 replacing 20 SIM, removing and replacing 20 specifications 9 support customer 7 product 7
text entry 13 tools and test equipment 17 transceiver board assembly, removing and replacing 24 troubleshooting 42
volume/smart buttons, removing and replacing 29

Index-2

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. All other product or service names are the property of their respective owners. Reg. U.S. Pat. & Tm. Off.

2005 Motorola, Inc.

All rights reserved. Mobile Devices Business, Sawgrass International Concourse 789 International Parkway, Mailstop S2C Sunrise, FL 33325-6222