NEAX 2000 IPS

SERIES I IP

USER GUIDE

SOFT KEYS (4) LCD DIRECTORY FEATURE EXIT CALL INDICATION LAMP
DTR-16LD-1 (BK) TEL RECALL ITR-16LD-3 (BK) TEL CONFERENCE

REDIAL ANSWER

PROGRAMMABLE KEYS
16 Flexible Line/Feature Keys

USER PROGRAMMABLE KEYS

16 DSS/One Touch Speed Dial Keys

MESSAGE

DTR-16D-1 (BK) TEL ITR-16D-3 (BK) TEL

HOLD TRANSFER SPEAKER

VOLUME/CONTRAST BUILT-IN MICROPHONE

UP/DOWN

DTR-32D-1 (BK) TEL ITR-32D-3 (BK) TEL
DTR-8D-1 (BK) TEL ITR-8D-3 (BK) TEL

TABLE OF CONTENTS

KEYS AND LAMPS....5 LCD DETAIL OF LINE KEYS FOR Dterm SERIES I 16LD..12 TERMINAL SETUP WITH THE FEATURE KEY..13 DTERM IP LOGIN OPERATION...15 DTERM IP LOGOUT OPERATION...15 TO ORIGINATE AN OUTSIDE CALL VIA EXTENSION LINE KEY..16 TO ORIGINATE AN INTERNAL CALL...16 TO ORIGINATE A CALL VIA DYNAMIC DIAL PAD..16 OUTSIDE LINE APPEARANCE...17 AUTOMATIC IDLE RETURN...17 TO ORIGINATE A CALL USING ONE-TOUCH BUTTONS..18 TO ORIGINATE A CALL USING SPEED CALLING (INDIVIDUAL/GROUP).19 ACCOUNT CODE....19 FORCED ACCOUNT CODE...20 AUTHORIZATION CODE...20 VOICE FIRST/TONE FIRST...20 TO ANSWER A VOICE CALL HANDS FREE...21
AUTOMATIC INTERCOM...21 MANUAL INTERCOM....22 DIAL INTERCOM...23 DIAL BY NAME USING SYSTEM SPEED DIALING..23 DIAL BY NAME USING STATION SPEED DIALING..24 TO SAVE A NAME & NUMBER TO STATION SPEED DIALING..25 TO TRANSFER A CALL...25 TO PLACE A CALL ON HOLD...26 TO PLACE A CALL ON EXCLUSIVE HOLD..27 TO PLACE A CALL ON REMOTE HOLD...28 CONFERENCE....29 TO ESTABLISH A BROKER CALL...30 CALL BACK (STATION)...30 TO ANSWER A CAMPED-ON CALL...31 TO SET CAMP-ON (TRANSFER METHOD)..31 CAMP-ON (CALL WAITING METHOD)..32 CALL PARK (SYSTEM)...33 CALL PICKUP (GROUP)...34 CALL PICKUP (DIRECT)...34
OUTSIDE LINE QUEUING (FROM EXTENSION DIAL TONE)..35 TIMED QUEUING (OUTSIDE LINE ONLY)...35 EXECUTIVE OVERRIDE...36 LAST NUMBER REDIAL...36 CID CALL BACK....37 CALL REDIRECT...38 CID CALL DISPLAY....38 CALL FORWARDING-ALL CALLS...39 CALL FORWARDING-BUSY...40 CALL FORWARDING-NO ANSWER...41 CALL FORWARDING DESTINATION...42 TO SAVE AND REPEAT A NUMBER...42 INTERNAL ZONE PAGING WITH MEET-ME PAGE..43 BOSS/SECRETARY CALLING...44 BOSS/SECRETARY OVERRIDE...45 DO NOT DISTURB...46 TIMED REMINDER...47 PRIVACY RELEASE...48 RETURN MESSAGE SCHEDULE...48
NAME DISPLAY....50 WHISPER PAGE...52 SYSTEM CLOCK SETUP BY STATION DIALING..53 DAY/NIGHT MODE CHANGE BY STATION DIALING..53 QUICK REFERENCE GUIDE....54

KEYS AND LAMPS

Function Keys Hold Press key to place an internal or external call on hold. Transfer Allows the station user to transfer established calls to another station, without attendant assistance. Speaker Controls the built-in speaker which can be used for Hands Free dialing/monitoring. LED on key lights when key is active. Answer When LED on this key is lighted, press key to answer a waiting call. Redial Press key to activate redial feature. Press redial and scroll back through numbers that have been dialed. Until the desired number is displayed. Press the * key to activate dialing. Conf Press key to establish a three-way conversation. LED on key lights when key is active. - 5-
Recall Press key to terminate established call and resieze internal dial tone. Feature Used to activate terminal setup functions and to program One-Touch Speed Dial/Feature Keys. MIC Used to activate or deactivate the Microphone. The MIC LED will illuminate when MIC is on. Message
To search Message Waiting.

Directory

Press key to display the directory of Dial by Name for Station Speed Dialing.
UP/DOWN Used to adjust LCD contrast, speaker/receiver volume, and ringer volume. LCD Contrast: Press up or down key while idle. Speaker/Receiver Volume: Press up or down key during conversation.
Ringer Volume: Press up or down key during ringing. Programmable Keys NOTE: These are examples of Dterm features available by pressing the programmable keys. Some features may be programmed by the user. Keys must be programmed by the telephone system administrator. AICM Press key to activate Automatic Intercom. CB (Call Back) Press key to activate. DICM Press key to activate Dial Intercom. DND (Do Not Disturb) Press key to activate or cancel Privacy feature. FD-A (Call Forwarding- All Calls) Press key to activate or cancel Call Forwarding - All Calls feature.
FD-B (Call Forwarding- Busy) Press key to activate, verify, or cancel Call Forwarding - Busy feature. FD-N (Call Forwarding- No Answer) Press key to activate, verify, or cancel Call Forwarding - No Answer feature. FD-DS (Call Forwarding- Destination Set) Press key to activate, Call Forwarding - Destination. FD-DC (Call Forwarding- Destination Cancel) Press key to deactivate, Call Forwarding - Destination. MICM Press key to activate Manual Intercom. S&R (Save and Repeat) Press key to store a number or redial a stored number. SECONDARY APPEARANCE (Sub line) A programmable extra extension key, other than Primary extension. Press key to see status of extra extension. MUTE Press key to activate Mute function on handset, headset or internal microphone.

Soft Keys (Factory Assigned Features) Headset Press the Soft Key below "Headset" to activate or deactivate Headset operation. Help Press the Help Key. Press desired Soft Key for helpful information about that key. Exit Press the Exit Key to exit the Help program. OHROFF (Off Hook Ringing Off) It will disable ringing on this phone while in use. OHR-ON (Off Hook Ringing On) It will allow ringing on this telephone while in use. On Hook State (Telephone is idle) Off Hook State (Telephone is in use)
To Use Soft Keys Four soft keys are indicated in the LCD According to the status of the Multiline Terminal. Press the SCROLL (>>>>) key to scroll the desired key if there are other functions available. Press a desired key under the indicated 4 Soft Keys on the LCD. The service feature of the pressed Soft Key is operated.
To Use the Help Key Press the HELP key and the Soft Key. Explanation of the pressed Soft Key is indicated on the LCD. Press the EXIT key to leave Help.
Lamps Call Indicator Lamp Lamp at top corner of Dterm Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left. LCD Liquid Crystal Diode (LCD) display provides Dterm activity information plus date, time and Soft Key operation. LED Some function keys have a built-in Light Emitting Diode (LED) that lights or flashes according to the activity of that function key. MIC (Microphone) Lamp Lamp displays the status of the built-in microphone used for hands free operation. Feature Key Activities Feature + 1 = Turns microphone on or off. Feature + 3 = Selects ringer tone. Feature + 4 = Adjusts transmission/receiving volume. Feature + 0 = Activates ringer. (dependent on Systems Programming.)
LCD DETAIL OF LINE KEYS FOR Dterm SERIES I 16LD
User status Idle Call on I-Hold/Exclusive Hold Call on Other Party Hold Incoming Call I-Hold/Exclusive Hold Recall Other Party Hold Recall During Conversation Call Transfer Call Conference During Conversation(Other Party) Active Feature(Call Forwarding Set) Icon No Icon Flashing Flashing Flashing Flashing On Steady Flashing Pattern

On Steady

TERMINAL SETUP WITH THE FEATURE KEY
Microphone On/Off The MIC lamp shows the status of the built-in microphone. To change microphone status:
Press Soft Key associated with the MIC Display or press Feature and 1.

-- OR

While phone is idle, Dial desired trunk access code, e.g. 9 Dial desired telephone number. Use handset or MIC to converse. NOTE: Access to feature is based on data assignment.

OUTSIDE LINE APPEARANCE

To originate:
Press the OUTSIDE LINE APPEARANCE feature key. Lift handset or press Speaker key, receive Central Office or distant PBX dial tone. Dial the destination.

To Answer:

Press the LINE APPEARANCE feature key (ringing and flashing LED alert user to incoming call.) Lift handset or press Speaker key. Speak with incoming party.

AUTOMATIC IDLE RETURN

Press Speaker key. Receive dial tone. Dial desired number.

-- OR -

Press One Touch key. When called party answers, converse. When called party hangs up, your Dterm automatically returns to idle
TO ORIGINATE A CALL USING ONE-TOUCH BUTTONS

NOTE: With DTP-32D

Press desired One-Touch key, or press Speaker key and One-Touch key. To program: NOTE: Available only on Dterm stations with speed calling keys.
Press Conf key. Conf key flashes Press desired One-Touch key, Speaker button LED lights steady. Enter desired station number, feature code or outside access code and telephone number. Display indicates digits dialed. Press Conf key again to save the number.
To verify: Press Conf key. Press desired One Touch key. Display indicates digits programmed. NOTE: Station numbers programmed to one touch buttons will light when that station is in use. (This is only available on a 32D Terminals). - 18-
TO ORIGINATE A CALL USING SPEED CALLING (INDIVIDUAL/GROUP)
Press the Redial key. Enter via dial pad the desired speed calling number (00-99). NOTE: Access to feature is based on data assignment.

ACCOUNT CODE

To Enter:
Lift handset or press Speaker key, receive dial tone. Enter feature access code, receive service set tone. Enter Account Code (up to 10 digits). Receive dial tone and dial desired number. To Enter Account Code After Authorization Code:
Lift handset or press Speaker key, receive dial tone. Enter feature access code for Authorization Code, receive service set tone. Enter Authorization Code, receive second service set tone. Enter Account Code, receive dial tone, and dial desired number.

FORCED ACCOUNT CODE

Lift handset or press Speaker key, receive dial tone. Enter feature access code, receive service set tone. Enter Forced Account Code (up to 10 digits), receive dial tone.

AUTHORIZATION CODE

To Enter Without Account Code:
Lift handset or press Speaker key, receive dial tone. Enter feature access code, receive service set tone. Enter Authorization Code (up to 10 digits). Receive dial tone, dial desired number.

VOICE FIRST/TONE FIRST

Allows incoming station calls to your Dterm to either ring or go to voice announcement. Press Speaker key. Receive dial tone. Dial Voice/Tone access code, LED display shows current mode receives feature dial tone. Press *, LED display shows mode change, receive feature set tone. NOTE: Each time * is pressed, you alternate between TONE and VOICE.

ORIGINATING A VOICE CALL

Lift handset. Dial desired station number. Press Voice key or press 1. Speak to called party.
TO ANSWER A VOICE CALL HANDS FREE
Receive incoming Voice Call. Press MIC Key. LED lights. Respond hands-free. NOTE: If privacy is required, lift handset.

AUTOMATIC INTERCOM

NOTE: Access to feature is based on data assignment. To initiate:
Lift handset or press Speaker key. Press AICM key. Tone burst is sent.

To answer:

AICM key flashes green indicating an incoming intercom call. Voice Call alert tone is heard. Press AICM key, lift handset or press Speaker key. LED lights solid green.

MANUAL INTERCOM

To initiate:
Lift handset or press Speaker key, press MICM key, ring back tone is heard. Each press of MICM key sends tone bursts. To answer:
MICM key flashes, indicating an incoming call. Ring tone may also be heard. Press MICM key. Lift handset or press Speaker key, LED lights solid green. If called station is engaged in a non-intercom call, the station may press MICM key after placing original caller on hold (with Hold key).

DIAL INTERCOM

Lift handset or press Speaker key. Press DICM key. Dial desired intercom station number (0-9). Tone burst is sent. (Press 1 to change to ring tone signal. To answer:
DICM LED flashes, indicating an incoming intercom call. Tone burst or ring tone is heard. Press DICM key. Lift handset or press Speaker. LCD shows solid green.
DIAL BY NAME USING SYSTEM SPEED DIALING
Press the SYS soft key. Enter up to the first four characters of a name using the keypad. Press the UP or DOWN key to start the search.
The name and the number are shown on the LCD. If more than one name matches the letters entered, scroll through the matches with the UP or DOWN soft key. If no matches are founds, the first System Speed Dial buffer will be displayed. Press the Speaker key, or selecting a Line/Trunk key to dial the selected number.
DIAL BY NAME USING STATION SPEED DIALING

Press the Directory key. Enter up to the first four characters of a name using the keypad. Press the UP or DOWN key to start the search. The name and the number are shown on the LCD. If more than one name matches the letters entered, scroll through the matches with the UP or DOWN soft key. If no matches are founds, the first System Speed Dial buffer will be displayed. Press the Speaker key, or selecting a Line/Trunk key to dial the selected number. - 24-
TO SAVE A NAME & NUMBER TO STATION SPEED DIALING
To register name & number:
Press the DIRECTORY key Press the UP or DOWN key to select buffer to be programmed Press the FEATURE Key Using the key pad enter the name Press the FEATURE Key Using the key pad enter the number NOTE: When entering an outside number you must include the Trunk Access Code (i.e., 9) followed by area code and number. For the 16LD phone using one of the line keys as speed dial will only display 8 characters; For a name the first 7 characters plus * for names longer than 8 characters and the * plus last 7 digits of a number longer than 8 digits. Example: Name display programmed is ABCDEFGHI button will show ABCDEFG*. Number display programmed is 123456789 button will show *3456789.

TO TRANSFER A CALL

After conversing, ask party to hold. Press Transfer key. Receive interrupted dial tone. Dial destination station's extension, hang up or wait for answer.

TO PLACE A CALL ON HOLD

Press Hold key. Held line wink flashes. NOTE: If held line appears on other Dterm stations, the associated LED flashes red slowly. To retrieve:
Lift handset or press Speaker key. Press held line. Use handset to converse. NOTE: Any station with this line appearance can retrieve the call. If unanswered:
After preprogrammed time, Automatic Recall is initiated. Visual and audible signal (rapid flash and ring burst) is sent to station that placed call on hold. NOTE: Hold shows as a flashing green LED on your phone. The same line on other phones shows as a flashing red LED. Recall shows as a flashing green LED on your phone and flashing red LED on other phones with the same line.
TO PLACE A CALL ON EXCLUSIVE HOLD
Press Hold key twice. Line appearance indicates interrupted wink. NOTE: If held line appears on other Dterm stations, LED remains steadily lit red. To retrieve:

Lift handset or press Speaker key. Press held line. Use handset to converse. NOTE: Only Dterm that set Exclusive Hold option can retrieve the call. If unanswered:
After preprogrammed time, Automatic Recall is initiated. Visual and audible signal (rapid flash and ring burst) is sent to station which placed call on Exclusive Hold. Recall shows as a flashing green LED on your phone, and solid red on other phones with same line. NOTE: Exclusive Hold excludes any other phone from picking up your held call. Exclusive Hold shows as a flashing green LED on your phone. The same line on other phones appears as a solid red LED.
TO PLACE A CALL ON REMOTE HOLD
While in conversation with Station/Trunk Party Press the TRANSFER key. Receive interrupted dial tone Dial destination station's extension. Receive ring back tone. Press the Hold key. (Call is placed on hold at the destinations stations extension) Hang up.
To retrieve at destination:
Lift handset or press Speaker key. Press line on hold. Use handset to converse. NOTE: Any station with the destination line appearance can retrieve the call.
To retrieve from phone without destination line appearance:
Lift handset or press Speaker key Dial Access Code for Direct Call Pick-Up Dial destination stations extension Use handset to converse - 28-

CONFERENCE

Option 1
With call in progress, ask party to hold. Press Transfer key, receive interrupted dial tone. Dial desired number. After call is answered, press Conf key. Conf LED lights. Three-way conference is established. If one party hangs up, other two remain connected. Conf LED goes out. Option 2
With call in progress and third party on hold on another Line/Trunk key. Press Conf key, Conf LED flashes. Press Held Line/Trunk key, Conf LED lights. Three-way conference is established. NOTE: Access to Option 2 is based on software revision and data assignment.
TO ESTABLISH A BROKER CALL
While engaged in a call and wishing to consult a third party, press Transfer. Caller is automatically placed on hold. Dial desired party to consult. Press Transfer to return to original caller. Third party is automatically placed on hold. Repeated depression of the Transfer button allows you to alternate between calls. NOTE: The display indicates connected station or trunk at any given time.

CALL BACK (STATION)

Lift handset or press Speaker. Dial desired station number and receive busy tone or ring back tone. Press Call Back or dial 2 and receive service set tone. Restore handset. When busy station becomes idle or the station that did not answer initiates or answers a call or accesses a feature and then becomes idle, the setting station is alerted by ring and flashing LED.
TO ANSWER A CAMPED-ON CALL
While engaged in a call, receive the camp-on indication (one short tone burst). Answer LED flashes. Press Answer key. Call in progress is placed on hold. Connection to camped-on call is established. Press Answer key to return to original call. Camped-on call is placed on hold. Repeated depression of the Answer key allows you to alternate between calls. Display indicates connected station or trunk at any given time.

TO SET CAMP-ON (TRANSFER METHOD)
With call in progress, ask party to hold. Depress Transfer button, feature dial tone is heard. Dial desired station number and receive busy tone. Dial 4 and receive service set tone. Camp-on tone (2 tone bursts) is sent to busy station. Restore handset.
CAMP-ON (CALL WAITING METHOD)
Example: Station 2000 is in conversation with 2008. Station 2001 dials 2000, receives busy. Station 2001 can notify station 2000 that call is waiting. To activate call waiting (Station 2001):
Station 2001 press Speaker. Receive dial tone. Dial 2000 and receive busy. Press Transfer key receive feature dial tone. Dial Camp-on (call waiting) access code. To answer call waiting (Station 2000):
Hear burst of tone. LCD display indicates CW and Answer button flashes. 2000 presses Answer button and converses with station 2001. NOTE: Station 2000 can alternate between the two parties by pressing Answer button.

CALL PARK (SYSTEM)

To Park a Call From Terminal With LCD:
While connected to a station or trunk, press Transfer key and dial the Call Park access code, or press Call Park key. Display shows HLD=nn (park location number nn=00-19). To park a call from terminal without LCD:
While call in progress, press Transfer key and dial the Call Park access code, or press Call Park key. Dial Call Park location number (00-19) and receive service set tone. (If park location is busy, dial the next location number.) Restore handset. To retrieve a parked call:
Dial Call Park local retrieval code and parked call location number (00-19). Station user is connected to parked call.

CALL PICKUP (GROUP)

When station within pickup group rings:
Lift handset. Press Call Pickup key or dial Call Pickup access code (may be stored on-one-touch speed calling key). Connection to calling party is established.

CALL PICKUP (DIRECT)

Lift handset. Press Call Pickup Direct key or dial Call Pickup Direct access code (may be stored on one-touch key). Dial extension number to be picked up. Connection to calling party is established.
OUTSIDE LINE QUEUING (FROM EXTENSION DIAL TONE)

If outside line is busy:

Press Speaker key or lift handset dial outgoing access code (e.g.9). Receive a Busy indication. Press Call Back key. Call is placed in queue for next available Outside Line. Replace handset. When Outside Line is available, setting station is alerted by ringing and flashing red LED. Press Speaker key or lift handset. Dial tone is heard. Dial desired number. (No outgoing access code needed.)
TIMED QUEUING (OUTSIDE LINE ONLY)
Press Speaker key, receive dial tone. Dial Outside Line access code and desired number. Receive busy tone or ring no answer from distant end. Press Call Back key, LED flashes, leave speaker on. The desired number is automatically be redialed. Pick up handset and converse. NOTE: When station is in Timed Queue mode callers receive busy indication.

EXECUTIVE OVERRIDE

If called station is busy:
Press OVERRIDE key and converse. NOTE: Interrupted parties receive a warning tone.

LAST NUMBER REDIAL

To recall the last number dialed:
Press Redial key. Receive special dial tone. Press #. The number dialed will be redialed and displayed. NOTE: Each time the Redial key is pressed the numbers dialed for the last five calls are displayed sequentially.

CID CALL BACK

To search, call back, or erase a Calling Number using soft-keys:
Lift the handset or press Speaker key. Press MESSAGE key. Press Search soft key to search for desired number. Press CB soft key to call back desired number. Press Erase soft key to erase desired number. To search, call back, or erase a Calling Number without using softkeys:
Lift the handset or press Speaker key. Press MESSAGE key. Dial 1 to search for desired number. Dial 2 to call back desired number. Dial 3 to erase desired number.

CALL REDIRECT

To redirect with Calling Party Information:
While in the CID mode press CRD key. Call is transferred to a pre-assigned destination station. To redirect without Calling Party Information:
Press CRD key. Press incoming line key or line key on hold. Call is transferred to a pre-assigned destination station. NOTE: See CID Display; Access to feature is based on data assignment.

CID CALL DISPLAY

To display Calling Party Information:
Press CID key, CID lamp lights. Calling Party Information is displayed. To redisplay Calling Party Information:
While on a call press CID key to recall the Calling Party Information. Calling Party Information is displayed.
CALL FORWARDING-ALL CALLS

To Set:

Press Speaker key. Receive dial tone. Press FD-A key or dial Call Forward-All access code. Receive special dial tone. Dial destination station or outside telephone number. Receive service set tone. FD-A LED lights (at your station if FD-A key was used). Press Speaker key. Call Forwarding for all calls is set. To verify (with 16 or 32-button Display):
Press Speaker key. Receive extension dial tone. Press FD-A key or dial Call Forward-All access code. Display indicates the station number calls are forwarded to. To cancel:
Press Speaker key. Receive dial tone. Press FD-A key plus * or dial Call Forward-All cancel code. Receive service set tone. LED goes out at your station (or the Dterm of the sub line station). Press Speaker key.

CALL FORWARDING-BUSY

To set:
Press Speaker key. Receive dial tone. Press FD-B key or dial Call Forward Busy access code. Receive special dial tone. Dial destination station or external telephone number. Receive service set tone. FD-B LED lights (at your station or at the Dterm of the sub line station you are setting). Press Speaker key. Call Forward Busy is set. To verify (with Display Phone):

Press Speaker key. Receive dial tone. Press FD-B or dial Call Forward Busy access code. Display indicates the station number calls are forwarded to. To cancel:
Press Speaker key. Receive dial tone. Press FD-B key plus * or dial Call Forward Busy cancel code. Receive service set tone. LED goes out at your station. Press Speaker key. Call Forwarding is canceled. - 40-
CALL FORWARDING-NO ANSWER
Press Speaker key. Receive dial tone. Press FD-N key or dial Call Forward No Answer access code. Receive special dial tone. Dial destination station or external telephone number. Receive service set tone. FD-N LED lights (at your station if FD-N key was used). Press Speaker key. Call Forward No Answer is set. To verify:
Press Speaker key. Receive extension dial tone. Press FD-N key or dial Call Forward-No Answer access code. Display indicates destination number of call forward. NOTE: Call Forwarding for Busy and No Answer may be combined depending upon system programming.
CALL FORWARDING DESTINATION
Press Speaker key. Receive dial tone. Press FD-DS key or dial Call Forward Destination access code. Receive special dial tone. Dial station number to be forwarded to this line. Wait for service set tone. To cancel:
Press Speaker key. Receive dial tone. Press FD-DC key or dial Call Forward Destination cancel code. Dial station number to cancel. Press Speaker key. Call Forward Destination is canceled.
TO SAVE AND REPEAT A NUMBER

To save:

Press Speaker key. Dial desired telephone number. Press S & R key. Dialed number is now stored. S & R LED lights.

To repeat:

Press Speaker key. Press S & R key. Dterm automatically redials the programmed number. S & R automatically canceled. LED goes out. NOTE: If saved number is busy or no answer is received, to save it again, press S & R key before hanging up.
INTERNAL ZONE PAGING WITH MEET-ME PAGE
This allows a system user to page over built-in speaker of Dterm terminal within the assigned zone or all zones. Example: Station A can page Station B. When Station B dials answer code, they are connected. To page (Station A):
Lift Handset. Receive dial tone. Dial Internal Paging access code for the desired zone or all zones or press key assigned for desired zone or all zones. Page Station B. Remain off hook.

To answer (Station B):

Station B dials Meet-Me answer code, and they are immediately connected. NOTE: Access to this feature is based on data assignment.

BOSS/SECRETARY CALLING

Secretary
Lift handset, press boss' ringing line. Ask calling party to hold. Press boss' line again. Voice Call is established to boss extension. Announce the call to the boss. If boss accepts call: Secretary replaces handset. Boss lifts handset, presses flashing line. If boss refuses call: Secretary presses Transfer key to return to calling party. NOTE: Access to this feature is based on data assignment. - 44-

BOSS/SECRETARY OVERRIDE

Example: Station 2000 is boss, Station 2001 is secretary. Boss is connected to 2003. Incoming call on Outside line connects to secretary, but is intended for boss. Secretary
Lift handset to answer Outside line, ask caller to hold. Press Boss' line. Outside line is placed on hold; Boss hears burst of tone and Boss' Answer key flashes. Boss
Hears burst of tone, Answer key flashes. LCD display indicates: Option 1 Boss presses Answer and converses with secretary. Outside line is placed on hold. Secretary hangs up. Boss is connected to Outside line. Boss can alternate between the two parties by pressing Answer key.

Option 2

Boss does not respond to burst of tone, secretary presses Transfer key. Secretary is connected to the Outside line. Option 3 Boss presses Answer and converses with Secretary. Outside line is placed on hold. Secretary is returned to Outside line.

DO NOT DISTURB

Press Speaker key, Receive dial tone. Press DND key or dial DND access code. To cancel: Press Speaker key, Receive dial tone. Press DND key or dial DND cancel code. NOTE: When key is used the LED will light when DND is active.

TIMED REMINDER

Example: Station 2000 wants to be reminded of a 9:00 a.m. meeting. To set:
Press Speaker key. Press Timed Reminder key or dial Timed Reminder access code. Dial the desired reminder time in military format, receive set tone. At 9:00 a.m. on the same day you will receive a reminder call. Upon answering you will hear music source if available. To cancel: Press Speaker key, Receive dial tone. Press Timed Reminder key and # or dial Timed Reminder cancel access code. Receive set tone. Press Speaker key.

PRIVACY RELEASE

Example: D term Station B is engaged in a conversation, and allows Dterm Station A to enter the call in progress.
Station 2000, while engaged in conversation, presses Conf key. Conf key flashes. Station 2001 lifts handset or presses Speaker key. Station 2001 presses the line appearance of Station 2000. A three-way conference is established.

RETURN MESSAGE SCHEDULE

NOTE: With Display Dterm Allows station user to register a return schedule when leaving the office and have the schedule display on the calling Dterm LCD. To set:
Station Speaker. Receive dial tone. Dial Return Schedule access code. Dial the number corresponding to desired message.

Dial 2 3

Message IN:BACK OUT:BACK AWAY:BACK VACATION HH:MM HH:MM MM:DD MM:DD
If 0 or 1: dial desired military time. If 2 or 3: dial month and day. Example: June 24=0624. Receive dial tone. Press Speaker key. To cancel:
Press Speaker key, Receive dial tone. Dial Return Message schedule cancel code. Receive set tone. Press Speaker key. NOTE: Access to feature is based on data assignment.

NAME DISPLAY

NOTE: Display Dterm A name with up to 16 characters can be entered to display the name on other Dterm telephones when making a call.
Press Speaker key, Receive dial tone. Dial the Name Assignment access code and receive special dial tone. Using the keypad, depress the key with the desired letter to display the first letter on the key. The display will indicate the numerical designation. Subsequent depressions will advance through the letters on that key. The Dial Pad Key TABLE can be used as a guide to indicate the key and the number of depressions required to display numbers, letters, spaces and periods. When the desired letter is displayed, depression of the Transfer key will change the letter to a lower case letter (default is upper case). Depress the Hold key to enter that letter and advance to the next entry. Repeat the previous two steps until the desired name is displayed and entered.
Press Speaker key. For example, to enter "Paul": NOTE: When adding/changing/deleting name display for an extension that appears on a key of a 16LD phone a reset of the 16 LD phone is required and can be accomplished by an unplug/plug-in of the phone. For the 16LD phone using one of the line keys as speed dial will only display 8 characters; For a name the first 7 characters plus * for names longer than 8 characters and the * plus last 7 digits of a number longer than 8 digits. Example: Name display programmed is ABCDEFGHI button will show ABCDEFG*. Number display programmed is 123456789 button will show *3456789.

WHISPER PAGE

To initiate: Option 1
Lift handset or press Speaker key Dial desired station number Receive Busy Tone press Transfer key Dial Whisper Page access code or press Whisper Page Feature Key Tone is heard, Listen to conversation and speak to station only Option 2
Lift handset or press Speaker key Dial Whisper Page access code or press Whisper Page Feature Key Receive Feature dial tone Dial Desired station number Tone is heard, Listen to conversation and speak to station only To answer:

Press Answer key. Call in progress is placed on hold. Hold tone source is not transmitted and to the original party. Calling station and called station can privately speak. Press Answer key to return to original call. NOTE: Access to feature is based on data assignment. - 52-
SYSTEM CLOCK SETUP BY STATION DIALING
Press Speaker key or lift handset, Receive dial tone. Press System Clock Setup Key or feature access code. Dial new time in 24 hr format using 6 digits (HHMMSS). Receive service set tone, replace handset or press Speaker key. NOTE: Access to feature is based on data assignment.
DAY/NIGHT MODE CHANGE BY STATION DIALING
Press Speaker key or lift handset, Receive dial tone. Press Day/Night Mode Key or feature access code. Dial 1 for Day/2 for Night/3 for Mode-A or 4 for Mode-B. Replace handset or press Speaker key. NOTE: Access to feature is based on data assignment. If a key is used lamp indication will be: Night Mode =Red lamp on Mode-A =Red lamp flashing (60 ipm) Mode-B =Red lamp flashing (120 ipm)

QUICK REFERENCE GUIDE

Outside Line Queuing-Outside Line Call Back Call Forwarding-All Calls Call Forwarding-No Answer/Busy Line Call Forwarding-Destination Do Not Disturb Last Number Redial Account Code Station Speed Dialing System Speed Dialing Entry Originate Originate Set Cancel Entry Cancel Entry Cancel Entry Cancel Set Cancel 9 *1 #1 *5 #5 *6 #6 *7 #7 *8 #8 ** *# #* ##
Operator Call Call Hold Internal Zone Paging Group 0 Group 1 Group 2 Group 3 Group 4 Internal Zone Paging Group 0 Group 1 Group 2 Group 3 Group 4 Time Reminder/Automatic Wake up Voice/Tone Toggle Station Name Assignment Call Park System Retrieve Call Park System Set Night Pickup Page

5* 5# 6# 6* 72

Answer

Set Cancel

Call Pickup-Direct Call Pickup-Group Call Pickup-Designated Station Speed Dialing Group Entry Cancel

75 7* 7#

NOTE: Above table references factory default settings. Settings may vary on a per system basis.

www.necunified.com

Part Number goes here

*NEC-405 NEAX2400 UG #2

1/22/03

2:42 PM

Page I

NEAX 2400IPX

Internet Protocol eXchange

DTERM DTERM

SERIES i

USER GUIDE

Page II
LIABILITY DISCLAIMER NEC AMERICA, INC. RESERVES THE RIGHT TO CHANGE THE SPECIFICATIONS, FUNCTIONS, OR FEATURES, AT ANY TIME, WITHOUT NOTICE. NEC AMERICA, INC. HAS PREPARED THIS DOCUMENT FOR USE BY ITS EMPLOYEES AND CUSTOMERS. THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF NEC AMERICA, INC. AND SHALL NOT
BE REPRODUCED WITHOUT PRIOR WRITTEN APPROVAL FROM
NEC AMERICA, INC. COPYRIGHT 2003 NEC AMERICA, INC. PRINTED IN THE USA

Page 1

TABLE OF CONTENTS
KEYS AND LAMPS SOFT KEYS TERMINAL SETUP WITH THE UP/DOWN KEY TERMINAL SETUP WITH THE FEATURE KEY LOGIN/LOGOUT (IP ENABLED DTERM/DTERM IP ONLY) TO ORIGINATE AN OUTSIDE CALL TO ORIGINATE AN INTERNAL CALL MULTILINE APPEARANCE TO ORIGINATE A CALL USING SPEED CALLING ( ONE-TOUCH BUTTONS) TO ORIGINATE A CALL USING SPEED CALLING ( INDIVIDUAL /GROUP ) TO ORIGINATE A CALL USING SPEED CALLING SYSTEM ACCOUNT CODE FORCED ACCOUNT CODE AUTHORIZATION CODE VOICE CALL TO ANSWER A VOICE CALL HANDS-FREE AUTOMATIC INTERCOM MANUAL INTERCOM DIAL INTERCOM TO PLACE A CALL ON HOLD TO PLACE A CALL ON EXCLUSIVE HOLD TO TRANSFER A CALL CONFERENCE TO ESTABLISH A BROKER CALL TO ANSWER A CAMPED - ON CALL CALL WAITING ORIGINATING 30 31
CALL PARK CALL PICK-UP ( GROUP ) CALL PICK-UP ( DIRECT) OUTGOING TRUNK QUEUING OFF-HOOK TRUNK QUEUING EXECUTIVE OVERRIDE LAST NUMBER REDIAL CALL FORWARDING ALL CALLS CALL FORWARDING BUSY LINE CALL FORWARDING DONT ANSWER LOGGED OUT IP STATION CALL DESTINATION CALL BACK TO SAVE AND REPEAT A NUMBER TO LEAVE A MESSAGE TO ANSWER A MESSAGE VOICE MAIL SYSTEM MEET-ME PAGING PAGING TRANSFER BOSS/SECRETARY TRANSFER BOSS/SECRETARY MW LAMP CONTROL BOSS/SECRETARY OVERRIDE DO NOT DISTURB PRIVACY PRIVACY RELEASE INDEX LCD DISPLAYS FACE LAYOUT

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KEYS AND LAMPS

PROGRAMMABLE KEYS

These are examples of Dterm features available by pressing the programmable keys. Some features may be programmed by the user. Keys must be programmed by the telephone system administrator.

FWD-BY

Press key to activate, verify or cancel Call Forwarding Busy Line feature.

FWD-NA

Press key to activate, verify or cancel Call Forwarding Dont Answer feature.
Press key to activate Manual Intercom.
Press key to activate Automatic Intercom.

MSG (Message)

Press key to leave message indication at station in no answer or busy condition.
Press key to activate Dial Intercom.

MULTILINE APPEARANCE

A programmable extra extension key. Press this key to see status of extra extension.

DND (Do Not Disturb)

Press key to activate or cancel Privacy feature.
Press key to activate or cancel Call Forwarding All Calls feature.

MW-SET

Press key to leave message waiting indication on boss station from secretarys station.

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MW-CANCEL
Press key to cancel message waiting indication on boss station from secretarys station.
Liquid Crystal Diode (LCD) display provides Dterm activity information plus date, time and Soft Key operation.
Press key to release Privacy feature.
Some Feature keys have a built-in Light Emitting Diode (LED) that lights or flashes according to the activity of that Feature key.
S&R (Save and Repeat)
Press key to store a number or redial a stored number.
Press key to cause chime at predetermined station.

Call Indicator Lamp

Lamp at top of Dterm Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left.

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FUNCTION KEY ACTIVITIES
Feature + 1 = Turns microphone on or off. Feature + 2 = Adjusts handset receiver volume. Feature + 3 = Selects ringer tone. Feature + 4 = Adjusts transmission/receiving

SOFT KEYS

The Soft Keys on the Dterm Series i/Dterm IP provide a set of functions on the LCD that adapts to the changing state of the telephone. While default Soft Key settings are provided, desired functions can be assigned to individual stations as required. The Soft Keys, at the bottom of the LCD, can display the blinking names of available functions, names of user-assigned functions and names of functions assigned by a specific Soft Key pattern. The Soft Keys displayed can vary, depending on the state of the phone and/or when the Next/Previous button is pressed.

MIC CONF
FDL (Logged Out IP Station Call Destination)
Enables a system to transfer the call to appropriate station when Dterm whose Logged Out IP Station Call Destination has already been registered is in logout status.

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E-OVR (Executive Override)
Enables selected station users, upon encountering a busy condition at an internal station, to bridge into the busy connection.

HOLD (Call Hold)

Permits a station user to hold a call in progress and to return to the previously held call.
MWOFF (Message Waiting Cancel)
Allows a station to cancel a Message Waiting indication or lamp.

CW (Call Waiting)

Enables a busy station to receive a second incoming call. A camp-on indication tone is sent to the busy station, and the user can use a switchhook flash to answer the second call.

PICK (Call Pickup Group)

Permits a station user to answer any call directed to other lines in the users preset Call Pickup Group.

CB (Call Back)

Provides the ability for a calling station to set a CALL BACK. The calling station will be rung as soon as the busy station becomes available.

CONF (Three-way Calling)

Enables a station user to establish a three-way conference by connecting an additional party to an already existing conversation.
Allows a station to save a specific dialed number and then redial that number later.

VOICE (Voice Call)

Enables the user to make a call to the called partys built-in speaker. If the called partys MIC is on, the called party can converse hands-free.
MWSET (Message Waiting Set)
Allows a station to set a Message Waiting indication or lamp.

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S-SPD (Speed Calling System)
Allows a station user to call certain frequently dialed numbers using fewer digits (abbreviated call codes) than would normally be required.
C-RPT (ISDN Malicious Call Trace)
Allows the user to initiate a Call Trace on ISDN calls only.
G-SPD (Speed Calling Group) CAS (CAS Switch Hook Flash)
Allows the user to send a switchhook flash while on an outside trunk. Allows a station user to share a set of common Speed Calling numbers with other station users in the group.

UCDBO (UCD Busy Out)

Allows a station user to block UCD calls and to cancel Busy Out.

P-RLS (Privacy Release)

Allows another station to depress a busy line button and enter the conversation of a station already engaged in communication.

FLASH (Flash)

Provides the station with a switchhook flash.
Allows a station user to deny access to the station line for incoming calls.

FDN (Call Forward No Answer)
Permits a call to an unanswered station to be forwarded to a predesignated station if the called station does not answer within a predetermined period of time.

MIC (Microphone On/Off)

Allows the user to turn the microphone on and off for use with the speakerphone.

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BPAGE (Button Page)
Allows the user to assign two functions to each feature or speed key and to toggle between pages.

SCALL (Serial Call)

Allows the user to set Serial Call for the caller before extending the call, allowing the caller to receive an announcement at the end of the call guiding the caller to dial the next number and subsequent numbers.

HSET (Headset)

Allows the user to go off- and on-hook when using the headset.
IZP (Internal Zone Paging)
Allows a user to make a voice call through the speakers of the designated group.

RLS (Release Key)

Allows the user to release the current call when using the headset, without waiting for the party to hang up.
IDCHG (Call ID Change Display)
Allows the user to toggle between standard display and an alternate display.

SIG (Manual Signaling)

Permits station users to send a one-second ring to a predetermined station. If the signaled station is ringing from another call, the manual intercom signal will interrupt that ringing.
GPICK (Call Pickup Group Enhancement)
Allows the user to answer any ringing station within the users expanded call pickup group.
CKEEP (Eight-Party Conference Retrain)
Allows all outside parties to stay on a conference when all internal parties hang up.

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CHCNF (Call Hold Conference)
Allows a station user to establish a conference connection by adding a third party, who is held on another line, to the existing two-party connection.
TERMINAL SETUP WITH THE UP/DOWN KEY
Note: Not Displayed for Dterm 65/Dterm Series III and Dterm 75/Dterm Series E mode. Dterm Series III/Dterm Series E : North America Dterm 65/Dterm 75 : Australia, Asia, Latin America, Middle East, Russia

RMUTE (Ringer Mute)

Allows a station user to mute or recover station ringing.
>>> (Display Function Next Page)
Allows the user to scroll to the next display screen.
TO ADJUST THE HANDSET RECEIVER VOLUME

x Press

<<< (Display Function Previous Page)
Allows the user to scroll to the previous display screen.

Note: When this feature is ON, the user may initiate a call by immediately dialing the number and the station will go hands-free off-hook automatically.
login code and press SET key. (The station number is used as the Login code.)

LOGIN: PASSWD: CANCEL BK

2000 SET OK
the password and press OK key.

2000 ***** OK

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the login code is accepted, display changes to normal idle status.

x LOGOUT?

7:35 AM MON 18 JUL 2002 >>> MIC DND
displayed on the LCD of the terminal.

TO LOGOUT

the preassigned logout button on the terminal.
Note 1: This location is an example.
the Logout button on the terminal again.
LOGOUT ? 7:35 AM MON 18 JUL 2002 >>> L-OUT
Note 2: Logout button is assigned by data setting at the PBX.

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TO ORIGINATE AN OUTSIDE CALL

x Lift

TO ORIGINATE AN INTERNAL CALL
handset or press Speaker key, receive dial tone. the Central Office access code, e.g. 9. desired telephone number. handset or MIC to converse. indicates:
Elapsed time Trunk type Trunk number
handset or press Speaker key. dial tone.

x Receive x Dial

x Dial x Dial x Use
desired station number. Display indicates digits dialed. handset or MIC to converse.

x Display

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TO ORIGINATE

x Press x Lift
TO ORIGINATE A CALL USING SPEED CALLING (ONE-TOUCH BUTTONS)
the MULTILINE APPEARANCE feature key. the desired Speed Call button, or press Speaker and Speed Call.
handset or press Speaker, receive Central Office or distant PBX dial tone. the destination.

x Dial

TO PROGRAM
Note: Available only on Dterm stations with speed calling keys. x Press Feature button. x Press

TO ANSWER

the MULTILINE APPEARANCE feature key (ringing and flashing LED alert user to incoming call). handset or press Speaker. with incoming party.
desired Speed Call button.

SPEED SET

x Speak
desired telephone number or feature code on the keypad. Display indicates digits dialed. to save the number.

x Press Feature again

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TO VERIFY (WITH DTERM 8D/16D/32D)
x Press Feature button. x Press
desired Speed Dial button. indicates digits programmed.
TO ORIGINATE A CALL USING SPEED CALLING (INDIVIDUAL/GROUP)

x Press x Press

Note 1: To program a hook switch for transfer or feature activation, press Recall key as first digit. (! displays on LCD.) Note 2: To program a pause, press the Recall key as any digit other than the first digit. ( displays on LCD.) Note 3: To program a Voice Call, press Transfer key after dialing station number. (V displays on LCD.) Note 4: Speed calling for feature access: Speed call keys may use a feature key by storing the NEAX2400 IPX feature access code. The feature may be programmed on a system basis by the PBX engineer. Access codes may be stored in conjunction with telephone numbers. For example, one button can be programmed by the user to transfer to a certain extension.

Note 3: A voice call is restricted if called partys station is not a Dterm. Display indicates: VOICE REST

x Press VOICE Soft

Key. Speak to called party.

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TO ANSWER A VOICE CALL HANDS-FREE

x Receive x Press

AUTOMATIC INTERCOM

TO INITIATE

incoming Voice Call.
handset or press Speaker key.

Called party

the MIC Soft Key or Mic. LED lights.

Calling station

x Press x Hear

the AICM key. ringback

x Respond

hands-free.

NOTE: If privacy is required, lift handset.

x AICM key

Calling party
flashes red indicating an incoming intercom call.

x Press AICM,

lift handset or press Speaker. LED lights solid green. called station is engaged in a non-intercom call, the station may press AICM after placing

Page 24

original caller on hold (with HOLD key).

MANUAL INTERCOM

TO BRIDGE INTO AN AUTOMATIC

INTERCOM CALL

Note: Bridging is an optional feature.
Overriding party Called party
the AICM key, OVERRIDE lift handset or press (Time Display) Speaker. three-party conference is established.

x Press MICM,

lift handset or press Speaker, ringback tone is heard.
the SIG key if it is desired for the called station to hear ringing.

x MICM

key flashes, indicating an incoming call. Ring tone may also be heard.

x Press MICM.

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handset or press Speaker, LED lights solid green. called station is engaged in a non-intercom call, the station may press MICM after placing original caller on hold (with Hold key).

DIAL INTERCOM

TO BRIDGE INTO A MANUAL INTERCOM CALL

Overriding party

handset or press the Speaker key.

x Press DICM key. x Dial

lift handset or press Speaker. three-party conference is established.

OVERRIDE

desired intercom station number. Receive ringback tone.

x DICM LED

Note 1: The SIG key signals the corresponding station when speaking over the intercom path is unnecessary. Note 2: Two-button Manual Intercom provides one button for signalling and one for talking. A separate signalling button can be used in many ways for the secretary to alert a boss, or vice versa.

flashes, indicating an incoming intercom call.

x Press DICM. x Lift

handset or press Speaker. LCD shows solid green.

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called station is engaged in a non-intercom call, the station may press DICM after placing the original call on hold (with the Hold key.)

TO PLACE A CALL ON HOLD

x Press Hold.

Held station number

TO BRIDGE INTO A DIAL INTERCOM CALL
the DICM key, lift handset or press Speaker. three-party conference is established.

Held line wink flashes.

Note: If held line appears on other Dterm stations, the associated LED flashes red slowly.

TO RETRIEVE

Note: Dial intercom provides a Dial Intercom group where each member of the group may be called by a 1- or 2-digit number without using their prime lines.
handset or press Speaker. held line. Use handset to converse.
Note: Any station with this line appearance can retrieve the call.

Page 27

IF UNANSWERED

x After

preprogrammed time, Automatic Recall is initiated. and audible signal (rapid flash and ring burst) is sent to station that placed call on hold.
Note 1: A transfer or conference call may be placed on hold depending on software level of the NEAX2400 IPX. Note 2: Hold shows as a flashing green LED on your phone. The same line on other phones shows as a flashing red LED. Recall shows as a flashing green LED on your phone and flashing red LED on other phones with the same line.
TO PLACE A CALL ON EXCLUSIVE HOLD

x Visual

x Press Hold twice.
Line appearance indicates interrupted wink.

E_HOLD

Note: If held line appears on other Dterm stations, LED remains steadily lit red.
Note: Only the Dterm that set Exclusive Hold option can retrieve the call.

Page 28

TO TRANSFER A CALL
preprogrammed time, Automatic Recall is initiated. and audible signal (rapid flash and ring burst) is sent to station which placed call on Exclusive Hold. Recall shows as a flashing green LED on your phone, and solid red on other phones with same line.
Note: Exclusive Hold excludes any other phone from picking up your held call. Exclusive Hold shows as a flashing green LED on your phone. The same line on other phones appears as a solid red LED.

conversing, ask party to hold.

x Press Transfer.

Receive interrupted dial tone.
Transferred station or trunk number
destination stations extension, hang up or wait for answer.

Transferring station

transferring party TRANSFER 2000 (Time Display) hangs up, that stations number appears in the center of recipients display.

Page 29

CONFERENCE

x With

a call in progress, press Transfer and dial desired number.
call in progress, ask party to hold. receive interrupted dial tone.

x Press Transfer, x Dial

call is answered, press CONF Soft Key.

desired number.

x Three-way
conference is established.
call is answered, press Conf. Conf LED lights.
one party hangs up, other two remain connected. Conf LED goes out.

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TO ESTABLISH A BROKER CALL

x While

TO ANSWER A CAMPEDON CALL

From the attendant:

engaged in a call and wishing to consult a third party, press Transfer. Caller is automatically placed on hold. desired party to consult.
engaged in a call, receive the camp-on indication (one short tone burst). Answer LED flashes. Trunk Trunk

type number

x Press Transfer to
return to original caller. Third party is automatically placed on hold.

x Press Answer.

CAMP ON
Call in progress is placed on hold.

x Connection

repeating these steps, it is possible to alternate between calls.
Note: The display indicates connected station or trunk at any given time.
to camped-on call is established.

x Press Answer to

return to original call. Camped-on call is placed on hold. repeating these steps, it is possible to alternate between calls. Display indicates connected station or trunk at any given time.

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CALL WAITING ORIGINATING
TO PROGRAM CALL WAITING KEY (ON ONE-TOUCH SPEED CALLING KEY)
x Press Feature. x Press x Press x Dial
TO ACTIVATE CALL WAITING ORIGINATING
desired station number, receive busy tone. Called station

number

x Press CALL WAITING. C WAIT x Receive

special ringback tone.

x Call
waiting tone is sent to busy station.
desired one-touch speed key. Recall. ! appears on LCD. (See Note.)
handset or press Speaker.

C WAIT

Call Waiting feature access code.
x Press Feature. Note: To program a hook switch for transfer or feature activation, press Recall as first digit. ! displays on LCD.

Call Waiting access code, receive dial tone. busy station.

C WAIT SET

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x Hear

Called station number
desired station and receive busy tone.

x Press CW Soft

Key receive call waiting ringback tone.
burst of tone. Display indicates C WAIT and Answer button flashes.

Calling station number

2001 >>>

x Press Answer,

receive call waiting tone.

TO ANSWER A WAITING CALL

TO DISCONNECT

Waiting Tone is heard.

x Press Recall.
x Press Answer. x Waiting
Station user is automatically connected to original party.
call is automatically connected. Original party is placed on hold. repeatedly pressing Answer, it is possible to alternate between calls. Display indicates connected station or trunk at any given time.

Page 33

CALL PARK
TO PROGRAM CALL PARK KEY (ON ONE-TOUCH SPEED CALLING KEY)
TO RETRIEVE A PARKED CALL FROM

ORIGINATING STATION

Call Park local retrieval code.

Elapsed time

x Station
user is connected to parked call.
one-touch speed key. Recall. ! displays on LCD.

A REMOTE STATION

Call Park access code.
Call Park remote retrieval code and the station number from which the call was parked. user is connected to remotely parked call.
Station that parked the call

Parked station or trunk

TO PARK A CALL
connected CALLPARK SET (Time Display) to a station or trunk CALL PARK.

Page 34

CALL PICK-UP (GROUP)
WHEN A STATION WITHIN PICK-UP GROUP RINGS
handset and press PICK Soft Key.
Called station Calling party
to calling party is established.

PICK UP MIC

x Press CALL PICK-UP or
dial Call Pick-up access code (may be stored on one-touch speed calling key). to calling party is established.

Called Calling party

CALL PICK-UP (DIRECT)
TO PROGRAM PICK-UP DIRECT KEY (ONE-TOUCH SPEED KEY)
x Press Feature. x Press x Dial

x Connection x If

station currently on a call, press Transfer and PICK UP 2000 DDD (Time Display) dial Call Pick-up access code. The original party is placed on hold.

x Press MSG. x Re-press MSG to
display additional messages in order received.

MSG 2001

12:28PM
Note: If station that left message is busy, callback or MSG may be set. If station that left message does not answer, MSG may be set, notifying originating party that a message return was attempted.

TO RESPOND

displaying desired message, press Speaker.

x Press MSG.

Station which left message is automatically redialed. is erased.

x Message

Page 49

VOICE MAIL SYSTEM

x Press Feature key. x Press Message key. x Dial

MEET-ME PAGING

Example: Station A can page Station B. When Station B dials answer code, they are connected.

TO PAGE (STATION A)

desired Voice Mail System access code.
Paging access PAGING code, receive continuous ringback for one second. Station B. off-hook or hang up.

Trunk number

x Press Message key. x Hear

x Page

x Remain

ringback tone.

Page 50

TO ANSWER (STATION B)

If Station A remains off-hook:

PAGING TRANSFER

B dials PAGING Paging answer code, and they are immediately connected.

If Station A hangs up:

Example: Station A receives an important call for Station B who is not at a desk. Station A can page Station B. When Station B dials the Paging answer code, Station A can announce the call and transfer it to Station B.
B dials Paging answer code, and Station A Dterm rings. Station A goes off-hook, they are connected.
Note: Paging function can not be supported with Dterm IP adapter and Dterm IP.

STATION A PAGING

calling party to hold.

Calling trunk number

Receive interrupted TRANSFER(Time Display) dial tone.
Paging access code. Receive continuous ringback for one second. Station B. off-hook or hang up.

Page 51

If Station A remained off-hook:

Option 2

key or Transfer and dial call hold access code. Receive dial tone.

Boss station number

x Press BOSS/SEC

OVERRIDE. Receive

presses station 2001 key and converses with Trunk B. Boss presses Answer to reconnect to Trunk A. hears reorder tone, hangs up.
Secretarys station number
3 bursts of tone. LCD display indicates:
can alternate between the two parties by pressing Answer. boss does not respond to 3 bursts of tone, secretary presses Recall. is connected to Trunk B.

Option 3

Option 1
presses Answer and converses with secretary. Trunk A is placed on hold. hangs up. Boss is connected to Trunk B.

Page 56

Option 4

DO NOT DISTURB

WHILE IDLE (ON-HOOK)

x Press DND.

presses Answer and converses with Secretary. Trunk A is placed on hold. denies call, presses Transfer to return to Trunk A. is returned to Trunk B.

DND SET

Note: With Soft Key operation, DND flashes when set.
Note: If boss has 8/16/32 button display terminal, display always indicates the connected station or trunk at any given time.

DND CANCEL

goes out.

flashing

DND Soft Key.
>>> MIC DND Note: DND must be programmed by the PBX engineer on a programmable feature key.

Page 57

PRIVACY

WHILE OFF-HOOK

PRIVACY SET

PRIVACY CANCEL

LED goes out.

x Privacy

handset. Privacy feature is automatically canceled.
Note: DND must be programmed by the PBX engineer on a programmable feature key.
feature prevents interruptions for the duration of the call.
flashing DND Soft Key. DND flashes when set.

flashing DND Soft Key.

MIC DND

Page 58

PRIVACY RELEASE
Example: Dterm Station B is engaged in a conversation, and allows Dterm Station A to enter the call in progress.

x Station x Station

Example: Dterm Station A requests entrance into Station Bs call in progress.
A lifts handset or presses Speaker.

WAIT P-RLS?

A presses the line appearance of Station B. B LCD indicates:
A presses the line appearance of Station B. tone is sent to the interrupted parties (optional). three-way conference is established.

P-RLS?

x Warning
B may allow Station A to enter the conversation by pressing P-RLS. tone is sent to the interrupted parties (optional). three-way conference is established.
Note: Station A may also be a single-line station as long as it appears on the Station B Dterm.

Page 59

Note 1: Station A can be a single-line station if it appears on the Station B Dterm. Note 2: Up to six parties can break into a two-party conversation (additional hardware required).

Page 60

Account Code Answering a Camped-on Call Answering a Message Answering a Voice Call Hands-free Authorization Code Automatic Intercom 21 23
Call Back Call Forwarding All Calls Call Forwarding Busy Line Call Forwarding Dont Answer Call Park Call Pick-up (Direct) Call Pick-up (Group) Call Transfer Call Waiting Originating Camped-on Call, Answering Conference 29
Boss/Secretary MW Lamp Control Boss/Secretary Override Boss/Secretary Transfer Broker Call, Establishing 52 30
Dial Intercom Do Not Disturb 25 56
Establishing a Broker Call Exclusive Hold Executive Override Exit 36 5

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Forced Account Code Function Keys and Lamps 20 2
Message, Answering Message, Leaving Microphone Key Multiline Appearance

Headset Key Help Hold 26

Number Save and Repeat 46
Off-hook Trunk Queuing Originating a Call Using Speed Calling (Individual/Group) Originating a Call Using Speed Calling (One-touch Buttons) Originating a Call Using Speed Calling System Originating an Internal Call Originating an Outside Call Outgoing Trunk Queuing Outside Call Origination 35 16
Internal Call Origination 16
Last Number Redial Leave a Message Logged Out IP Station Call Destination Login/Logout (IP Enabled Dterm Only) 43 14
Manual Intercom Meet-me Paging 24 49

Page 62

Paging Transfer Placing a Call on Exclusive Hold Placing a Call on Hold Privacy Privacy Release 58
Voice Call Voice Call Hands-free, Answering Voice Mail System 49
Saving and Repeating a Number Speed Calling System Speed Calling Call Origination (Individual/Group) Speed Calling Call Origination (One-touch Buttons) 18 17
Terminal Setup with the Feature Key Terminal Setup with the Up/Down Key Transfer a Call 28

Page 63

LCD DISPLAYS

15:39 DDD X

Call Back set for busy called station.

CALLPARK SET

Incoming call is parked.
Time elapsed, trunk type and number for outside call. Time elapsed for parked call.

CAMP ON DDD

Camped on call placed on hold.
Parked call retrieved from a remote station, showing the number of the station that parked the call.
Three-party conference established.

C CALLBACK XXXX

Conference for Executive Override. Conference for Privacy Release.
Call Back is activated, showing called or calling number.

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Transferred station or trunk number. Page Call Transfer.
Ready for Ringer tone selection.

TRANSFER XXXX

Transferring station number.

S SPEED SET

Speed Calling number saved in memory.
Transferring page call to another station.

T/R VOL. SMALL/LARGE

Transmission Receiving Volume status.

T TRANSFER

Ready to transfer a call.

V VOICE XXXX

Voice Call showing called or calling station number.

Page 69

VOICE BUSY/REST
Voice Call station called is busy or restricted.

W WAIT P-RLS?

Prompt when requesting privacy release at another station.

Page 70

FACE LAYOUT

1 CALL INDICATOR LAMP

Lamp at top corner of Dterm Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left. Trunk line access Feature access <One-Touch Speed Dial> (Note 2) Any feature can be assigned. Direct station selection Station speed dial

2 LCD(NOTE1)

Liquid Crystal Diode (LCD) display provides Dterm activity information plus date, time and Soft Key Operation. The LCD display has 24-character, 3-line capability.

7 RECALL

Press key to terminate established call and return to the internal dial tone.

3 EXIT

The user can escape from the Help key mode by pressing this key.

8 FEATURE

Used to activate terminal setup functions and to program One-Touch Speed Dial/Feature Keys.

4 SOFT KEYS

Any feature shown at the bottom of the LCD display is available. The appropriate feature key is displayed on the screen according to the call handling process.

9 DIRECTORY (NOTE 3)

Press key to activate speed calling system feature.

10 MESSAGE (NOTE 3)

Press key to access the voice mail system.

5 HELP

Explanations of the Soft Keys can be called up on the LCD display by pressing this key.

11 MIC

Press key to respond hands free. LED on this key lights during speakerphone operation.

6 PROGRAMMABLE KEYS

DTERM8 (8-LINE NON DISPLAY)
DTERM8D (8-LINE WITH DISPLAY)
Call Indicator Lamp LCD Display

Soft Keys

Programmable Keys

Recall Feature Directory

Dedicated Function Dedicated Keys Keys

Microphone 14

Page 74
For more information contact:
NEC America, Inc. 2003 NEAX and Dterm are registered trademarks of NEC Corporation.
NEC America, Inc. Corporate Networks Group 6555 N. State Highway 161 Irving Texas 75039 Visit our Web site at www.cng.nec.com

FPO BAR CODE

188301