PROPRIETARY NOTICE AND LIABILITY DISCLAIMER The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Computer Systems Division, Packard Bell NEC, Inc. (hereinafter NECCSD) and/or its licensors. NECCSD and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing,reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others. The NECCSD product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control. Since implementation by customers of each product may vary, the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NECCSD. To allow for design and specification improvements, the information in this document is subject to change at any time, without notice. Reproduction of this document or portions thereof without prior written approval of NECCSD is prohibited.
FaxFlash is a trademark of NEC Computer Systems Division (NECCSD), Packard Bell NEC, Inc. NEC is a registered trademark of NEC Corporation and PowerMate is a registered trademark of NEC Technologies, Inc.; these registered trademarks are used under license by NEC Computer Systems Divison (NECCSD), Packard Bell NEC, Inc. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.
First Printing July 1997 Copyright 1997 NEC Computer Systems Division Packard Bell NEC, Inc. 1414 Massachusetts Avenue Boxborough, MA 01719-2298 All Rights Reserved

Preface

This addendum to the PowerMate V & P Series Service and Reference Manual (document number 819-181516-000) provides updated information on the computers hardware for users who need an overview of system design. This information applies to computers with the following model numbers:
T EM-2120-24853E T EM-2120-24853CE T EM-2130-24853E T EM-2130-24853CE.
This addendum also includes updated procedures for setting up and installing the system and illustrated parts lists. The manual is written for NECCSD-trained customer engineers, system analysts, service center personnel, and dealers. The manual is organized as follows: Section 1 Technical Information, provides information not available when the PowerMate P ETC Series Users Guide (819-181784-000) was printed. System specifications are listed including dimensions, weight, environment, safety compliance, power consumption, and memory. Section 2 Setup and Installation, includes procedures for installing application software and drivers and performing system backups. This section also provides information not available when the PowerMate P ETC Series Users Guide (819-181784-000) was printed. Section 3 Illustrated Parts Breakdown, provides an exploded view diagram of the system. Also included are updated parts lists for field-replaceable parts.

Contents

Preface....v
Section 1 Technical Information
System Overview....1-1 SIMM Upgrade....1-2 Performing Memory Upgrades...1-2 Locating SIMM Sockets...1-2 Checking System Memory...1-2 Installing SIMMS...1-4 Integrated Graphics....1-5 Video Memory....1-5 Video Resolutions and Refresh Rates...1-5 Interrupt Controller....1-5 Network Interface....1-6 Hard Disk Specifications....1-7 System Specifications....1-9
Section 2 Setup and Installation
Section 3 Illustrated Parts Breakdown

List of Figures

1-1 2-1 2-2 3-1
Network Interface Board...1-7 Rear Panel I/O Ports...2-1 Network Interface Board Connectors...2-2 PowerMate V and P Series Illustrated Parts Breakdown..3-4

List of Tables

1-1 1-2 1-3 1-4 1-5 1-6 3-1 3-2
PowerMate P ETC Series System Configurations..1-1 Recommended Memory Upgrade Path...1-3 Video Resolutions and Refresh Rates...1-5 Interrupt Level Assignments...1-6 Hard Disk Drive Specifications...1-7 System Specifications...1-9 PowerMate P ETC Series Field-Replaceable Parts List..3-2 PowerMate P ETC Series Documentation and Packaging.3-5

Section 1

Technical Information
This section describes features and components that are specific to the PowerMate P ETC Series of NEC PowerMate V & P Series computers. For information that is general to all PowerMate V & P Series computers, see the PowerMate V & P Series Service and Reference Manual (part number 819-181516-000) or the PowerMate V & P Series Service and Reference Manual Addendum (part number 819-181667-000).

SYSTEM OVERVIEW

PowerMate P ETC Series computers are configured with a different system board and come with a network interface board installed as standard equipment in one of the system unit expansion slots. Depending on the model, the system unit also contains a 1.2-GB or 2.1-GB Western Digital IDE hard disk. PowerMate P ETC Series computers include the configurations identified in Table 1-1.

Table 1-1

Model Number EM-2120-24853E (PowerMate P2166)
PowerMate P ETC Series System Configurations
Processor 166-MHz Intel Pentium 166-MHz Pentium 200-MHz Pentium Multimedia No System Memory 16 MB Video Memory 2 MB SGRAM Hard Disk 2.1-GB IDE (Western Digital Caviar) 2.1-GB IDE (Western Digital Caviar) 2.1-GB IDE (Western Digital Caviar) 2.1 GB IDE (Western Digital Caviar)
EM-2120-24853CE (PowerMate P2166) EM-2130-24853E (PowerMate P2200)

2 MB SGRAM

EM-2130-24853CE (PowerMate P2200)

200-MHz Pentium

Multimedia systems come with audio components integrated on the system board. Multimedia systems also include an eight-speed CD-ROM reader installed in the system unit, 20-watt speakers, and a microphone.

SIMM UPGRADE

PowerMate P ETC Series system configurations come with 16 MB of main system memory. Six sockets on the system board support up to 384 MB of high-speed memory using the following industry-standard, tin-plated, single in-line memory modules (SIMMs): NOTE: You may install 60-ns, parity or nonparity, extended data output (EDO) SIMMs into the SIMM sockets.
T 1-MB by 32- or 36-bit (4-MB stick) T 2-MB by 32- or 36-bit (8-MB stick) T 4-MB by 32- or 36-bit (16-MB stick) T 8-MB by 32- or 36-bit (32-MB stick) T 16-MB by 32- or 36-bit (64-MB stick).
CAUTION: To avoid corrosion between different metals, only use tin-plated SIMM sticks.
Performing Memory Upgrades
Upgrade system memory as follows:
T locate memory sockets on system board T check installed system memory T install SIMMs.

Locating SIMM Sockets.

Remove the system unit cover and locate the six SIMM sockets on the system board (see Section 3 of the PowerMate V & P Series Service and Reference Manual). If any cables block access to the SIMM sockets, label and disconnect them. If any boards block access to the sockets, remove them.

Checking System Memory

Use Table 1-2 to check the memory installed in the system and determine the SIMM configuration needed to increase memory.

NOTE: SIMM memory must be installed in pairs of the same memory type.

Table 1-2

Total Memory 16 MB 16 MB* 24 MB 24 MB 32 MB 32 MB 32 MB 40 MB 40 MB 48 MB 48 MB 48 MB 56 MB 64 MB 64 MB 64 MB 72 MB 72 MB 80 MB 80 MB 80 MB 88 MB 96 MB 96 MB 96 MB SIMM MB 8 MB 4 MB 8 MB 4 MB 8 MB 16 MB 8 MB 16 MB 8 MB 16 MB 16 MB 16 MB 16 MB 16 MB 32 MB 32 MB 16 MB 32 MB 16 MB 32 MB 32 MB 32 MB 16 MB 32 MB Bank 0 SIMM MB 8 MB 4 MB 8 MB 4 MB 8 MB 16 MB 8 MB 16 MB 8 MB 16 MB 16 MB 16 MB 16 MB 16 MB 32 MB 32 MB 16 MB 32 MB 16 MB 32 MB 32 MB 32 MB 16 MB 32 MB SIMM MB Empty 4 MB 4 MB 4 MB 8 MB Empty 8 MB 4 MB 8 MB 4 MB 8 MB 8 MB 8 MB 16 MB Empty 4 MB 16 MB 4 MB 16 MB 8 MB 8 MB 8 MB 16 MB 16 MB
Recommended Memory Upgrade Path
Bank 1 SIMM MB Empty 4 MB 4 MB 4 MB 8 MB Empty 8 MB 4 MB 8 MB 4 MB 8 MB 8 MB 8 MB 16 MB Empty 4 MB 16 MB 4 MB 16 MB 8 MB 8 MB 8 MB 16 MB 16 MB SIMM 5 Empty Empty 4 MB Empty 8 MB Empty Empty 4 MB Empty 8 MB 4 MB Empty 4 MB 8 MB Empty Empty Empty 4 MB 4 MB 8 MB Empty 4 MB 4 MB 16 MB Empty Bank 2 SIMM 6 Empty Empty 4 MB Empty 8 MB Empty Empty 4 MB Empty 8 MB 4 MB Empty 4 MB 8 MB Empty Empty Empty 4 MB 4 MB 8 MB Empty 4 MB 4 MB 16 MB Empty

*Standard configuration.

Total Memory 112 MB 128 MB 128 MB 136 MB 144 MB 160 MB 192 MB 256 MB 384 MB SIMM MB 32 MB 32 MB 32 MB 32 MB 32 MB 32 MB 64 MB 64 MB Bank 0
Bank 1 SIMM MB 32 MB 16 MB 32 MB 32 MB 32 MB 32 MB 64 MB 64 MB SIMM MB 32 MB 16 MB 32 MB 32 MB 32 MB 32 MB 64 MB 64 MB SIMM MB Empty 16 MB 4 MB 8 MB 16 MB 32 MB Empty 64 MB Bank 2 SIMM MB Empty 16 MB 4 MB 8 MB 16 MB 32 MB Empty 64 MB
SIMM MB 32 MB 32 MB 32 MB 32 MB 32 MB 32 MB 64 MB 64 MB

Installing SIMMS

After determining the system memory upgrade path, install SIMMs using the installation procedure provided in Section 3 of the PowerMate V & P Series Service and Reference Manual.

INTEGRATED GRAPHICS

The system has an ATI GT-B PCI 64-bit 3D multimedia graphics and video controller integrated on the system board. State of the art techniques are used for optimizing performance in computer graphic intensive applications and graphical user interfaces (GUI). Features include:
T DDC rev 2b compliance T video acceleration and 3D rendering T full screen Native video playback T 2-MB of synchronous graphics random-access memory (SGRAM).

Video Memory

PowerMate P ETC Series systems have 1 MB of SGRAM on the system board and a 1-MB video upgrade module installed.

Video Resolutions and Refresh Rates
The computer supports the following video resolutions and refresh rates (see Table 1-3).

Table 1-3

RESOLUTIONS
SUPPORTED COLORS 2 MB video SGRAM REFRESH RATE (HZ)

640 x x x x x 1024

16/256/16-bit/24-bit/32-bit 256/16-bit/24-bit/32-bit 256/16-bit 256/16-bit 256
120 Hz 120 Hz 120 Hz 120 Hz 85 Hz

INTERRUPT CONTROLLER

The interrupt controller operates as an interrupt manager for the entire AT system environment. The controller accepts requests from peripherals, issues interrupt requests to the processor, resolves interrupt priorities, and provides vectors for the processor to determine which interrupt routine to execute. The interrupt controller has priority assignment modes that can be reconfigured at any time during system operations. The interrupt levels are described in Table 1-4. Interrupt level assignments 0 through 15 are in order of decreasing priority. See Section 2 of the PowerMate V & P Series Service and Reference Manual for information on changing the interrupts using Setup.

Table 1-4

Interrupt IRQ 0 IRQ 1 IRQ 2(9) IRQ 3 IRQ 4 IRQ 5 IRQ 6 IRQ 7 IRQ 8 IRQ 10 IRQ 11 IRQ 12 IRQ 13 IRQ 14* IRQ 15*
Interrupt Level Assignments
Assignment Counter/Timer Keyboard Cascade (INT output from slave) COM2 and COM4 COM1 and COM3 Parallel Port 2/Audio (if present) Diskette Drive Controller Parallel Port 1 Real-time clock Available/Audio (if present) Network Interface Board PS/2 mouse Coprocessor Primary IDE Secondary IDE

NETWORK INTERFACE

The computer comes equipped with a network interface board installed in one of the expansion slots in the system unit. The three connectors on the board allow connection to an Ethernet network and communication with other computers. Access to the connectors is provided at the rear of the system unit. Figure 1-1 shows the location of the network interface board and the three connectors. For more information, see Section 2 of this addendum.

Figure 1-1

Network Interface Board

HARD DISK SPECIFICATIONS

The PowerMate P ETC Series computer contains a 2.1-GB Western Digital IDE hard disk. The following table provides hard disk specifications.

Table 1-5

Features Physical Configuration Formatted Capacity Actuator Type Number of Disks Data Heads Servo Type Tracks per Inch (tpi) Bytes per Sector Maximum Data Rate from Media 2.11 GB Voice coil Embedded TBD MB/s

Hard Disk Drive Specifications
2.1-GB Hard Disk (WD Caviar AC22100)
Features Dimensions Height Length Width Weight Performance Track-to-track seek Average seek Maximum seek Average Latency Rotation Speed Data Transfer Rate (buffer to disk) Data Transfer Rate (buffer to host) Start/Stop Cycles Buffer Size Interface
1.00 in. (25.4 mm) 5.75 in. (146.0 mm) 4.00 in. (101.6 mm) 1.1 lb (.50 kg)
3.0 TBD 22 ms 5.76 ms 5200 rpm 104 MB/s 16.66 MB/s max (PIO Mode 4 or DMA Mode 2) 40,IDE

SYSTEM SPECIFICATIONS

System specifications are included in Table 1-6.

Table 1-6

Item Dimensions and Weight System Unit Width: 8.5 inches (21.59 cm) Depth: 18.5 inches (46.99 cm) Height: 14.5 inches (36.83 cm) Weight: 20.5 lb (9.23 kg), dependent upon options Width: 19.0 inches (48.3 cm) Depth: 8.4 inches (21.3 cm) Height: 1.6 inches (4.1 cm) Weight: 3.5 to 4.0 lb. (1.6 to 1.8 kg) Four accessible slots: one 1-inch high 3 1/2-inch front access slot (contains standard 1.44-MB diskette drive) three 1.6-inch high 5 1/4-inch slots (some models contain a CD-ROM reader) Two internal 3 1/2-inch slots (one contains a hard disk) Expansion Slots Five in the minitower: two 8-/16-bit ISA slots one shared 8-/16-bit ISA/32-bit PCI slot two 32-bit PCI slots One ISA slot contains a network interface board. Network Interface 3COM 3C509B ISA 10 Megabit board with adapter (RJ-45, AUI, 10BASE-T) Access to the connectors is provided at the rear of the system unit. All configurations come with Ethernet drivers preloaded on the hard drive. Peripheral Interface PS/2-style 6-pin keyboard connector (mini DIN), rear panel PS/2-style 6-pin mouse connector (mini DIN), rear panel Two RS-232C serial ports using 165550 UART, rear panel Two USB ports, rear panel Parallel printer port (25-pin), rear panel VGA port (6-pin D-shell), rear panel Power button Power indicator lamp Hard disk drive busy indicator lamp Suspend button Reset button

System Specifications

Specification

Keyboard

Device Slots

Front Panel

Item Microprocessor PowerMate P2166 PowerMate P2200 Cache Memory
Specification Intel Pentium (processor type dependent on system) 166-MHz Pentium 200-MHz Pentium 16 KB of primary cache (8 KB data, 8 KB instruction) integrated in the processor, 256 KB secondary cache built-in on system board 128-KB (28F001) Flash ROM Intel 82430HX PCI Chip Set 16 MB standard, expandable to 384 MB using 72-pin SIMM sockets on system board and optional SIMM modules 4-, 8-, 16-, 32-, and 64-MB; 32-bit, non-parity, 60-ns or 70-ns SIMMs ATI-based, DDC 2B compliant controller PCI GUI Accelerator and Motion Video Playback Controller PCI-Bus Video 2 MB SGRAM standard (upgradable to 4 MB with 3-MB upgrade module installed) Maximum resolution 1600 x 1200 pixels (with 3-MB upgrade module installed Replaceable coin-type battery 200-Watt, 115 V/230V switch selectable Input 100 V to 120 V 5.0 A Input 200 V to 240 V 3.0 A Output +12 V 8 A Output +5 V 23 A Output -12 V 0.5 A Output -12 V 0.5 A See Appendix D of the service and reference manual for specifications

Flash ROM Chip Set System Memory Optional SIMMs Integrated Graphics

Battery Power Supply

CD-ROM Reader (multimedia systems only)

Integrated Sound

Creative Labs Vibra 16C standard in multimedia systems Stereo jacks for microphone in and line out Sound Blaster compatible FM synthesis Ad Lib, MPC II, Multimedia PC Level 2 compliance Built-in MPU-401 MIDI and game port interface

Item 20-Watt Speakers

Specification Standard in multimedia models Magnetically shielded 20-watt stereo speakers Power on/off switch, power lamp, volume control Treble and bass tone control Built-in stereo amplifier 20W RMS power output 2-way speaker system 2-inch tweeter 4-inch woofer Subwoofer output jack External DC jack Headphone jack AC adapter 120V to +15V, 15V Dimensions 5 in. (12.7cm) D x 4.5 in. (11.5 cm) W x 11 in. (28 cm) H Temperature 50F to 95F Relative Humidity 20% to 80% UL 1950 safety CSA C22.2 No. 950-m89 TUV EN60950: 1988 FCC part 15, Subpart J, Class B emissions FCC part 68 C.R.C., c.1374 Non-multimedia systems are Energy Star compliant IEC 950 safety VDE 0871/6.78, Class B emissions
Recommended Operating Environment Administrative Compliance

Section 2

Setup and Installation
This section contains information on setting up PowerMate P ETC Series systems. The following figure shows the location of the interface ports on the rear of the system unit for configuring PowerMate P ETC Series hardware. Use the procedures described in Section 2 of the PowerMate V & P Series Service and Reference Manual to set up the system hardware. For other setup information, see the PowerMate V & P Series Service and Reference Manual Addendum.

Figure 2-1

Rear Panel I/O Ports
In addition, refer to the following figure for the location of the network interface board connectors.

Figure 2-2

Network Interface Board Connectors
The network board has connectors for coaxial and twisted-pair network cabling:
T The BNC connector supports thin coaxial cables. T The AUI connector supports thick coaxial cables. T The RJ-45 connector supports twisted-pair 10BASE-T cables.

Connect the network cable to one of these connectors (depending on the type of network). The PowerMate P ETC Series computer has Ethernet network drivers pre-loaded on the hard disk.

Section 3

Illustrated Parts Breakdown
This section contains updated parts lists and an exploded-view diagram for the PowerMate P ETC Series minitower system. The information in this section applies to the following models:
T EM-2120-24853E T EM-2120-24853CE T EM-2130-24853E T EM-2139-24853CE.
Table 3-1 lists the field-replaceable parts for the computer*. Figure 3-1 provides the illustrated parts breakdown. To order parts or obtain technical help, call 1-888-ETC-SUPT (1-888-382-7878).
* This data was prepared July 1997. For an up-to-date listing of spare parts, please call FaxFlash at 1-888-329-0088 (or 1-508-635-6090 outside the U.S.) and order document number 42181820.

Table 3-1

Item 7 8
PowerMate P ETC Series Field-Replaceable Parts List*
Part Number 158-050454-002 158-052170-001 158-052169-000 158-050895-004 158-050685-031 158-052115-000 158-052121-000 158-052116-001
Description Serial interface cable LED power cable Hard disk power cable Sleep switch cable assembly Reset switch cable assembly Mouse, PS/2-style Keyboard, Chicony Microphone, with green connector (multimedia models only) Reset/sleep button Front bezel with IR (PowerMate P2166 and P2200 models) Fan assembly, 2-wire Power supply, 200 watt, HIPRO (PowerMate P2166 and P2200 models) Speakers, 20-watt (multimedia models only) Floppy drive signal cable, 655 mm 3-connector IDE signal cable, split, 3-connector IDE signal cable, 2-connector, 10-inch (multimedia models only) Audio cable, CD-ROM, 2-connector (multimedia models only) ISA/PCI backplane (minitower) Heatsink w/clip 166-MHz Pentium processor (PowerMate P2166) 200-MHz Pentium processor (PowerMate P2200) 8-MB EDO SIMM (2MB x 32)
158-050896-003 158-050129-000 158-050865-006 158-050-684-002

19 20a 20a 21

158-050979-000 158-050857-001 158-050836-002 158-050562-004 158-050824-000 158-026232-000A 158-060324-001 158-082502-017 158-082502-019 158-082630-060

Item 22 23a 23b 30a 30b

Part Number 158-052137-100A 158-056561-000 158-056562-000 215-00031 158-050796-000 CDR-1450A/BR 158-056414-000 158-050865-008 158-050893-000 158-030782-021 158-030782-019
Description 1-MB SGRAM video memory module (non-multimedia models only) System board, without audio System board, with audio 3 1/2-inch, 2.1-GB IDE hard disk, WD Caviar AC22100 Network interface card (NIC) IDE CD-ROM reader (8-speed) 3-1/2 inch 1.44-MB diskette drive, without bezel, with LVR Speaker assembly, internal, with cable, 381mm, DT Rail kit I/O plate without LAN, without audio I/O plate without LAN, with audio

Not shown in Figure 3-1.

Figure 3-1
PowerMate P ETC Series Illustrated Parts Breakdown*
Table 3-2 lists PowerMate P ETC Series documentation and packaging part numbers.

Table 3-2

Description
PowerMate P ETC Series Documentation and Packaging*
Part Number 819-181784-000 819-181519-000 819-181667-000 819-181820-000 158-040395-004 158-040563-001 158-040562-001
PowerMate P ETC Series Users Guide PowerMate V & P Series Service and Reference Manual PowerMate V & P Series Service and Reference Manual Addendum PowerMate P ETC Series Addendum to the PowerMate V &P Series Service and Reference Manual
Corner blocks (requires 4) Shipping carton (multimedia) Shipping carton (non-multimedia)

T Technical help, 3-1

C Configurations, 1-1 D Document part number, 3-5 H Hard disk specifications, 1-7 Help, 3-1 I Illustrated parts breakdown, 3-1 Integrated graphics, 1-5 video memory, 1-5 resolutions and refresh rates, 1-5 Interrupts, 1-5 M Memory, 1-2 N Network interface board, 1-6 O Option installation SIMM upgrade, 1-2 checking system memory, 1-2 P Packaging part number, 3-5 S SIMM upgrade, 1-2 Specifications, 1-9 System board integrated graphics, 1-5 interrupts, 1-5 Support telephone number, 3-1
(For United States Use Only)
FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFERENCE STATEMENT
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures.
T Reorient or relocate the receiving antenna. T Increase the separation between the equipment and receiver. T Connect the equipment to an outlet on a circuit different from the one to which the
receiver is connected. Use shielded and properly grounded I/O and power cables to ensure compliance of this unit to the specified limits of the rules.
(For Canadian Use Only) This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numrique de la classe B repecte toutes les exigences du Rglement sur le matriel brouilleur du Canada.

BATTERY REPLACEMENT

A lithium battery in your computer maintains system configuration information. In the event that the battery fails to maintain system configuration information, NEC recommends that you replace the battery. See Chapter 4 in the PowerMate V & P Series Service and Reference Manual for battery replacement information. WARNING: There is a danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturers instructions. ATTENTION: Il y a danger dexplosion sil y a replacement incorrect de la batterie. Remplacer uniquement avec une batterie du mme type ou dun type recommand par le constructeur. Mettre au rbut les batteries usages conformment aux instructions du fabricant.

BATTERY DISPOSAL

Do not place used batteries in your regular trash. The nickel-cadmium or nickel metal-hydride batteries must be collected, recycled, or disposed of in an environmentally-approved manner. The incineration, landfilling, or mixing of batteries with the municipal solid waste stream is prohibited by law in most areas. Return batteries to a federal or state approved battery recycler. This may be where you purchased the battery or a local seller of automotive batteries. In MINNESOTA, call 1-800-225-PRBA if further disposal information is required. Contact your local waste management officials for other information regarding the environmentally sound collection, recycling, and disposal of the batteries.

PROPRIETARY NOTICE AND LIABILITY DISCLAIMER The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Computer Systems Division, Packard Bell NEC, Inc. (hereinafter NECCSD) and/or its licensors. NECCSD and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing,reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others. The NECCSD product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control. Since implementation by customers of each product may vary, the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NECCSD. To allow for design and specification improvements, the information in this document is subject to change at any time, without notice. Reproduction of this document or portions thereof without prior written approval of NECCSD is prohibited.
FaxFlash is a service mark of NEC Computer Systems Division (NECCSD), Packard Bell NEC, Inc. NEC and PowerMate are registered trademarks of NEC Corporation, used under license. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.
First Printing September 1997 Copyright 1997 NEC Computer Systems Division Packard Bell NEC, Inc. 1414 Massachusetts Avenue Boxborough, MA 01719-2298 All Rights Reserved

Contents

Preface....v

Section 1 Specifications

Section 2 Illustrated Parts Breakdown
Section 3 NECCSD Service and Information
NECCSD FaxFlash Service...3-2 NECCSD Bulletin Board Service...3-3 E-mail/Fax Technical Support Service..3-5 Internet.....3-5 NECCSD Technical Support Services..3-6
Section 4 Processor Speed Settings

List of Figures

2-1 4-1
PowerMate Professional Series Illustrated Parts Breakdown.2-5 Processor Settings...4-2

List of Tables

1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 1-9 1-10 1-11
Diskette Drive Specifications...1-2 3.2-GB Quantum Stratus Hard Disk Drive Specifications.1-3 4.3-GB Quantum Stratus Hard Disk Drive Specifications.1-4 6.4-GB Quantum Stratus Hard Disk Drive Specifications.1-5 NEC 16X CD-ROM Reader Specifications..1-6 Lite-on 24X CD-ROM Reader Specifications..1-7 Lucky Goldstar 24X CD-ROM Reader Specifications.1-8 Fax/Modem Board Specifications..1-9 3COM 905-TX Network Board Specifications..1-10 3COM 509B-COMBO Network Board Specifications.1-10 Intel EtherExpress Pro/100 Network Board Specifications..1-11

2-1 2-2 2-3 3-1

PowerMate Professional Series Field-Replaceable Parts List..2-2 PowerMate Professional Series Options..2-6 PowerMate Professional Series Documentation and Packaging..2-6 NECCSD Service and Information Telephone Numbers..3-1

Preface

This addendum to the PowerMate Professional Series Service and Reference Manual (document number 819-181764-000) provides updated specifications, illustrated parts lists, and NECCSD service and support telephone numbers. This information applies to PowerMate Professional Built to Order (BTO) systems and systems with the following model numbers:
T MT-2550-24874X T MT-2560-24874X T MT-2560-24874C T MT-2560-2784S T MT-2560-2785S.
This addendum is written for NECCSD-trained customer engineers, system analysts, service center personnel, and dealers. The material in this addendum is organized as follows. Section 1 Specifications, provides specfications for the computers BTO options (storage devices and I/O boards). Section 2 Illustrated Parts Breakdown, provides an exploded view diagram of the system. Also included are updated parts lists for field-replaceable parts. Section 3 NECCSD Service and Information, provides updated NECCSD service and support telephone numbers and online information access procedures. Section 4 Processor Speed Settings, provides jumper setting information for changing the processor speed setting for a PowerMate Professional Series system.

Section 1

Specifications

This section provides specifications for the following PowerMate Professional built-toorder (BTO) options:
T Diskette drive (see Table 1-1) T Quantum Stratus 3.2-GB IDE hard disk (see Table 1-2) T Quantum ST 4.3-MB IDE hard disk (see Table 1-3) T Quantum ST 6.4-MB IDE hard disk (see Table 1-4) T NEC 16X CD-ROM reader (see Table 1-5) T Lite-on 24X CD-ROM reader (see Table 1-6) T Lucky Goldstar 24X CD-ROM reader (see Table 1-7) T U.S. Robotics 56K fax/modem board (see Table 1-8) T 3COM 3C905-TX network interface board (see Table 1-9) T 3COM 3C905B network interface card (see Table 1-10) T Intel LAN Pro 100M2 network interface card (see Table 1-11).
For other specifications, see the PowerMate Professional Series Service and Reference Manual (819-181764-000).

Table 1-1

Feature Diskette Drive Performance Recording Capacity
Diskette Drive Specifications
Specification NEC Diskette Drive FD1231H-013
High density mode: Unformatted: 2.00/1.00 MB Formatted: 1440 KB (512B 18 Sec) 720 KB (256B 18 Sec) Normal density mode: Unformatted: 1.00/0.50 MB Formatted: 640 KB (256B 16 Sec) 320 KB (128B 16 Sec)

Data Transfer Rate

High density mode: 500/250 Kbit/sec Normal density mode: 250/125 Kbit/sec 300 rpm 160 (80 tracks x 2 sides) High density mode: 17434/8717 BPI Normal density mode: 8717/4359 BPI 3 ms 15 ms 135 TPI MFM/FM
Disk Speed Number of Tracks Maximum Bit Density
Seek Time Head Setting Time Tracks per Inch Recording Mode General Specifications Temperature Relative Humidity Dimensions (W x H x D) Weight
Operating: 4 to to 80 25.4 mm x 101.6 mm x 146 mm 430 grams (typical)

Table 1-2

Feature Hard Disk Drive
3.2-GB Quantum Stratus Hard Disk Drive Specifications
Specification 3.2-GB Quantum Fireball ST
Physical Configuration Formatted Capacity Nominal rotational speed Number of Disks Number of R/W Heads Data Organization 3228 5,400(rpm) Zones per surface:15 Tracks per surface: 7,066 Total tracks: 28,264 Inside zone: 154 Outside zone: 277 Total User Sectors: 6,306,048 Bytes per Sector: 512 Number of tracks per cylinder: 4 Recording technology: Multiple Zone Maximum linear density: 168,650 fci Encoding method: 16/17 PRML Interleave: 1:1 Track density: 7,777 tpi Maximum effective areal density: 1230 Mbits/in. sq. Seek times Read-on-arrival: 10.0 ms typical; 12.0 ms max. Track-to-track: 2.0 ms typical Average write: 11.0 ms typical; 13.0 ms max. Full Stroke: 20.0 ms typical; 24.0 ms max. Data transfer rate Disk to read buffer: 78 Mb/sec. min; 132 Mb/sec. max; Read Buffer to IDE Bus (PIO Mode with IORDY): 16.7 MB/sec. max. Read Buffer to IDE Bus (Ultra ATA Mode): 33 Mb/sec. max. 128 KB +5V +/-5%; 100 mV peak-to-peak allowable ripple/noise 12V +/-10%; 250 mV peak-to-peak allowable ripple/noise Operating: 5 to 55 C (41 to 131F) Non-operating: -40 to 65C (-40 to 149F) Operating: 5% to 85% rh, 30C (86F) Non-operating: 5% to 95% rh, 40C (104F) Operating: -200 m to 3,000 m (-650 to 10,000 ft.) Non-operating: -200 m to 12,000 m (-650 to 40,000 ft.) Height:1.0 inches (25.4 mm) Width: 4.0 inches (101.6 mm) Depth: 5.75 inches (146.1 mm)

Sectors per Track

Recording

Performance

Buffer Size Power Temperature (non-condensing) Humidity (non-condensing) Altitude Dimensions

Table 1-3

4.3-GB Quantum Stratus Hard Disk Drive Specifications
Specification 4.3-GB Quantum Fireball ST
Physical Configuration Formatted Capacity Nominal rotational speed Number of Disks Number of R/W Heads Data Organization 4310 5,400 rpm Zones per surface: 15 Tracks per surface: 7,066 Total tracks: 42,396 Inside zone: 143 Outside zone: 239 Total User Sectors: 8,418,816 Bytes per Sector: 512 Number of tracks per cylinder: 6 Recording technology: Multiple Zone Maximum linear density: 152,390 fci Encoding method: 16/17 PRML Interleave: 1:1 Track density: 7,777 tpi 2 Maximum effective areal density: 1115 Mbits/in Seek times Read-on-arrival: 10.0 ms typical; 12.0 ms max. Track-to-track: 2.0 ms typical Average write: 11.0 ms typical; 13.0 ms max. Full Stroke: 20.0 ms typical; 24.0 ms max. Data transfer rate Disk to read buffer: 70 Mb/sec. min; 119 Mb/sec. max Read Buffer to IDE Bus (PIO Mode with IORDY): 16.7 MB/sec. max. Read Buffer to IDE Bus (Ultra ATA Mode): 33 Mb/sec. max. 128 KB +5V +/-5%; 100 mV peak-to-peak allowable ripple/noise 12V +/-10%; 250 mV peak-to-peak allowable ripple/noise Operating: 5 to 55 C (41 to 131F) Non-operating: -40 to 65C (-40 to 149F) Operating: 5% to 85% rh, 30C (86F) Non-operating: 5% to 95% rh, 40C (104F) Operating: -200 m to 3,000 m (-650 to 10,000 ft.) Non-operating: -200 m to 12,000 m (-650 to 40,000 ft.) Height:1.0 inches (25.4 mm) Width: 4.0 inches (101.6 mm) Depth: 5.75 inches (146.1 mm)

Table 1-4

6.4-GB Quantum Stratus Hard Disk Drive Specifications
Specification 6.4-GB Quantum Fireball ST
Physical Configuration Formatted Capacity Nominal rotational speed Number of Disks Number of R/W Heads Data Organization 6448 5,400 rpm Zones per surface: 15 Tracks per surface: 7,066 Total tracks: 56,528 Inside zone: 154 Outside zone: 277 Total User Sectors: 12,594,960 Bytes per Sector: 512 Number of tracks per cylinder: 8 Recording technology: Multiple Zone Maximum linear density: 168,650 fci Encoding method: 16/17 PRML Interleave: 1:1 Track density: 7,777 tpi 2 Maximum effective areal density: 1230 Mbits/in Seek times Read-on-arrival: 10.0 ms typical; 12.0 ms max. Track-to-track: 2.0 ms typical Average write: 11.0 ms typical; 13.0 ms max. Full Stroke: 20.0 ms typical; 24.0 ms max. Data transfer rate Disk to read buffer: 78 Mb/sec. min; 132 Mb/sec. max Read Buffer to IDE Bus (PIO Mode with IORDY): 16.7 MB/sec. max. Read Buffer to IDE Bus (Ultra ATA Mode): 33 Mb/sec. max. 128 KB +5V +/-5%; 100 mV peak-to-peak allowable ripple/noise 12V +/-10%; 250 mV peak-to-peak allowable ripple/noise Operating: 5 to 55 C (41 to 131F) Non-operating: -40 to 65C (-40 to 149F) Operating: 5% to 85% rh, 30C (86F) Non-operating: 5% to 95% rh, 40C (104F) Operating: -200 m to 3,000 m (-650 to 10,000 ft.) Non-operating: -200 m to 12,000 m (-650 to 40,000 ft.) Height:1.0 inches (25.4 mm) Width: 4.0 inches (101.6 mm) Depth: 5.75 inches (146.1 mm)

Table 1-5

Feature 16X CD-ROM Reader Performance Data Transfer Rate Burst Transfer Rate
NEC 16X CD-ROM Reader Specifications
Specification NEC CDR-1600A/BR
2400 KB/sec 16.67 MB/sec (PIO Mode 4) (Single-DMA Mode 2) 16.67 MB/sec (Multi-DMA Mode 2) 1X, 12X, and 16X Rotational modes CD-Audio CD-ROM (Mode 1 and Mode 2) PIO Mode 4 Multi DMA Mode 2 CD-XA (Mode 2, form 1 and form 2) CD-I (FMV) CD+ Video CD CD Extra Multisession Photo CD Single Session Photo CD

Supported Modes

General Specifications Capacity Physical Format Weight Operating Temperature 656 MB (Mode 1) 748 MB (Mode 2) Standards: Red, Yellow, and Orange (part 2) book. 1.03 Kg 5C to 45C

Table 1-6

Feature CD-ROM Reader Features Data Transfer Rate Average Access Time Disc
Lite-on 24X CD-ROM Reader Specifications
Specification Lite-on Technology 24X CD-ROM reader LTN-242
20X max: 1,600 ~ 3,000KB/Sec (12X ~ 20X) 24X max: 1,600 ~ 3,600KB/Sec (12X ~ 20X) 110 ms typical Disc format: ISO9660 Data Discs CD-ROM (Mode 1 and Mode 2) Mixed Mode (Audio Combined CD-ROM disc) CD-ROM/XA (Mode 2, Form 1 & Form 2) CD-I/FMV Video CD CD-DA Photo-CD (Single & Multisession) Karaoke CD CD Extra Disc Diameter: 8 cm and 12 cm ATAPI/E-IDE Signal to Noise Ratio: 70 dB typical Headphone Level: 0.6 Vrms at 1 Khz, 33 Ohm Load Power On/Busy LED Open/close/Stop Button Play/skip Button Volume Control Stereo Headphone Jack Emergency Eject Hole IDE Interface Analog & Digital Audio Outputs Power Input Mode Select Jumper
Interface Audio Specification Front Panel

Rear Panel

Power Startup Current: Seek Power (typical): Operating Power (typical): Idle Mode Power (typical): Standby Mode Power (typ): Sleep Mode Power (typical): Voltage Tolerance: 12V (peak): 1.5 amps; 5V (RMS): 0.6 amps 5.6 watts 4.2 watts 3.8 watts 1.0 watts 0.7 watts +5V +/-5%; +12V +/-10%
Feature Temperature Humidity Altitude Physical Dimensions
Specification Operating: 5 to 45 non-operating: -20 to 60 Operating: 20% to 80% (non-condensing) non-operating: 20% to 90% (non-condensing) Operating: -61 to 3,048 meters Non-operating: -61 to 12,192 meters H x W x L: 41.5 x 146 x 191 mm max Weight: 1.1Kg typical

Table 1-7

Feature CD-ROM Reader Performance Data Transfer Rate (Sustained)
Lucky Goldstar 24X CD-ROM Reader Specifications
Specification LG Electronics CD-ROM reader CRD-8240B
1X : 150 Kbytes/sec 24X (max): 3,600 Kbytes/sec 16.67 Mbytes/sec (PIO mode 4) 16.67 Mbytes/sec (MULTI-DMA mode 2) Mixed Mode (Audio and Data Combined) CD-DA, Mode1 (basic format), Mode2 (form1 and form2) Photo-CD (Multisession), CD-XA Ready CD-I Ready, CD-Plus
Data Transfer Rate/Burst (ATAPI) Disc format
Data Capacity (Yellow Book) (User Data/Block)
2,048 bytes/block (Mode1 and Mode 2, form1) 2,340, 2336 bytes/block (Mode2) 2,324 bytes/block (Mode 2, form2) 2,352 bytes/block (CD-DA) 1X (CLV): Approximately 200 to 530 rpm 10X ~ 24X (CAV): Approximately 5000 rpm

Rotational Speed Average Access Time 1/3 Stroke Full Stroke Random Access Data Buffer Capacity
90 ms typical (max 24X) 110 ms typical (max 24X) including latency 160 ms typical (max 24X) 180 ms typical (max 24X) including latency 90 ms typical (max 24X) 110 ms typical (max 24X) including latency 128 Kbytes

Feature

Specification Spin up time Spin down time Eject time Load time 1.5 sec 0.8 sec 2.0 sec typical 1.5 sec typical
Spin up, spin down, eject time
Voltage Tolerance Temperature
+5V DC +/-5%; +12V DC +/-5% Operating: 5 to 45 non-operating: -20 to 60
Humidity Physical Dimensions
Operating: 10% to 80% (non-condensing) Storage: 5% to 90 % (non-condensing) H x W x L: 41.5 x 146 x 201 mm max Weight: 0.958 Kg

Table 1-8

Feature Fax/Modem Board Data (maximum speed)
Fax/Modem Board Specifications
Specification U.S. Robotics 56.6 Kbps x2 technology ITU-T V.34+ ITU-T V.34 ITU-T V.32bis ITU-T V.32 ITU-T V.23 ITU-T V.22bis ITU-T V.22 Bell 212A Bell 103 ITU-T V.42 ITU-T V.42bis MNP5 ITU-T V.17 ITU-T V.29 ITU-T V.27ter ITU-T V.21 EIA 578 Class 1 Fax EIA 592 Class 2.0 Fax
Error Control and Data Compression Fax Modulation Schemes

Fax Standards

Table 1-9
Feature Network Board Features
3COM 905-TX Network Board Specifications
Specification 3COM 905-TX 10/100Base Ethernet card Connectors: 10Base-T AUI Coaxial cable. 32-bit bus master PCI design Single driver configuration Automated 10/100 NWay speed auto-negotiation in Fast EtherLink XL PCI. AutoLink configuration softawre for NetWare drivers Support for Plug and Play Custom ASIC combining 10/100 bus interface and 8 KB RAM on one chip IEEE 802.3 and 802.3u compliant PCI 2.1 compliant
Dimensions Operating Ranges
L x W, 3.375 in x 4.75 in Temperature 32 to 158 F (0 - 70) Humidity 10-90% (non-condensing) Altitude to 9800 ft. Power Requirements: +5V +/- 5% at 650 mA max

Table 1-10

3COM 509B-COMBO Network Board Specifications
Specification 3COM 509B-COMBO IEEE 802.3I 10BASE-T and Ethernet IEEE 802.3 industry standard for a 10 Mbps CSMA/CD local area network. L x W x H: 6.14 in x 3.95 in x 3.05 in Temperature 32 to 158 F (0 - 70); humidity 1090% (non-condensing) +5V +/- 5% @ 200mA max; +12V +/- 5% @.05 A max

Dimensions Operating Ranges Power

Table 1-11

Intel EtherExpress Pro/100 Network Board Specifications
Specification Intel EtherExpress Pro/100 32-bit Direct Bus Mastering on PCI bus Shared memory structure 10BASE-T and 100BASE-TX capability using a single RJ-45 connector IEEE 802.3u Auto-Negotiation for hardware selection of highest operating speed. Support for boot ROM (Flash or EPROM) up to 1MB Remote Wake Up support (Wake-on-LAN technology) Capable of functioning as Standard 10/100Mbps NIC in non-WOL system Less than 100 mA in low power mode.
Dimensions Temperature Power
L x W, 3.75 in x 6.75 in Operating: 0 to 55C Non-operating: -40 to 70 C. +5V +/- 5% @ 200mA max; +12V +/- 5% @.05 A max

Section 2

Illustrated Parts Breakdown
This section contains the illustrated parts breakdown (IPB) and NECCSD part numbers for the PowerMate Professional Series computers. The information in this subsection applies to PowerMate Professional Built to Order (BTO) systems and systems with the following model numbers:
Table 2-1 lists the field-replaceable parts for the computer*. Figure 2-1 provides the illustrated parts breakdown. Use the following telephone numbers when ordering parts.

T T T T

Dealers in the U.S. should call 1(800) 632-4565 to order NECCSD spare parts. Users in the U.S. must call 1(800) 233-6321 for parts. Users in Canada must call 1(800) 727-2787 for parts. To order options in the U.S., call the NECCSD sales office at 1-888-306-4636.

____________

*This data was prepared January 1998. For an up-to-date listing of spare parts, please call FaxFlashSM at 1-888-329-0088
(or 1-978-635-6090 outside the U.S.) and order document 42181874.
2-2 Illustrated Parts Breakdown
Table 2-1 PowerMate Professional Series Field-Replaceable Parts List*
Item 2a 21 Description AC Power Cable Chassis Intrusion Switch and Cable Assembly Plastic Chassis Intrusion Switch Housing LED Power Cable HDD LED Cable Sleep Switch Cable Assembly Reset Switch Cable Assembly Audio Cable Microsoft Mouse Keyboard, Chicony Plastic Blank Panel - 5 1/4 Front Bezel w/IR PCB and Cable PowerMate Professional Logo Panel Internal Power Cable and Switch Reset/Sleep Button PCB Guide 200-Watt Power Supply with Fan w/o Power Switch Power Supply Plastic Air Flow Duct Side Cover Adaptec SCSI Host Adapter Matrox Mystique video board with 2-MB video RAM Number Nine Imagine 128 Series 2 video board with 4-MB video RAM Top Cover 8-Watt Speaker with Cables and Adapter Part Number 808-857649-101A 158-052263-000 158-052262-000 158-052170-001 158-052169-001 158-050895-004 158-050685-031 158-050824-000 158-052115-000 158-052121-000 158-030810-000 158-052129-000 158-030872-075 158-050906-001 158-050896-003 158-052127-012 158-052259-000 158-031073-000 158-052127-002 158-052132-000A 158-052254-000A 158-052264-000A

22 23a

158-052127-013 158-050980-001
* This data was prepared January 1998. For an up-to-date listing of spare parts, please call FaxFlash at 1-888-329-0088
Illustrated Parts Breakdown 2-3
Item 23b 28 29a 29b 29c 30a 30b 30c 33a 33b 33c 33d 34a 34b 34c Description 8-Watt Speaker Adapter IDE Hard Drive Signal Cable (3-connector) Wide SCSI Adapter Cable (3-connector) Floppy Drive Signal Cable (3-connector) CD-ROM Signal Cable (2-connector) CPU Module Retention Kit 32-MB EDO SIMM (8 x 32) 16-MB EDO SIMM (4 x 32) 64-MB EDO SIMM (16 x 32) 233-MHz Pentium II CPU Module w/512-KB cache and Heatsink 266-MHz Pentium II CPU Module w/512-KB cache and Heatsink 300-MHz Pentium II CPU Module w/512-KB cache and Heatsink Coin-cell Battery System Board, with Audio 4.35-GB SCSI Ultra-Wide HDD (ST3433371) 3.2-GB IDE Hard Disk (Quantum Stratus) 6.4-GB IDE Hard Disk (Quantum ST) 4.3-GB IDE Hard Disk (Quantum ST) NEC 16X (max) CD-ROM Reader Lite-on 24X CD-ROM Reader Lucky Goldstar 24X CD-ROM Reader 3-1/2 inch 1.44-MB Floppy Drive (w/o Bezel) Speaker with Cable Part Number 158-056391-000 158-050836-001 158-052178-000 158-050857-001 158-050562-010 158-056595-000 158-082663-060 158-082662-060 158-082803-060 158-056596-000 158-056597-000 158-056695-000 158-060367-000 158-056546-000 158-050395-362 158-050395-386 300666-01 300667-01 CDR1600A/BR 217-00033 730128-02 158-056414-000 158-050865-008
2-4 Illustrated Parts Breakdown
Item 37a 37b 37c 37d 38 -----Description 56K Fax/Modem Card (Akita II) 3COM 3C905-TX Network Interface Card 3COM 3C509B Network Interface Card Intel LAN Pro 100M2 Network Interface Card RJ-11 Cable PCMCIA Drive Bay Adapter** PCMCIA ISA Controller Card** PCMCIA 2-Connector Cable** Rail Kit** Rear I/O Ground Spring)** Part Number 207-00068 158-052256-00A 158-050796-000 207-00066 158-050519-001 158-050997-001 158-050997-002 158-050997-003 158-050893-100 158-030782-016
** = Not shown in Figure 1 * This data was prepared January 1998. For an up-to-date listing of spare parts, please call FaxFlash at 1-888-329-0088 (or 1-978-635-6090 outside the U.S.) and order document 42181874.
Illustrated Parts Breakdown 2-5
Figure 2-1 PowerMate Professional Series Illustrated Parts Breakdown*
2-6 Illustrated Parts Breakdown
Table 2-2 lists PowerMate Professional Series memory and video options.
Table 2-2 PowerMate Professional Series Options
Description 8-MB EDO SIMM (2 x 32)* 16-MB EDO SIMM (4 x 32)* 32-MB EDO SIMM (8 x 32)* 64-MB EDO SIMM (16 x 32)* 2-MB SGRAM Video Upgrade Module for Matrox Mystique
* All SIMM kits have tin edge connectors.
Part Number 158-082630-060 158-082662-060 158-082663-060 158-082803-060 207-00041
Table 2-3 lists PowerMate Professional Series documentation, backup CD, and packaging part numbers.
Table 2-3 PowerMate Professional Series Documentation and Packaging*

Description Part Number 819-181880-000 819-181764-000 370-00149 370-00293 158-040619-000
PowerMate Professional Series Users Guide PowerMate Professional Series Service and Reference Manual
Driver CD CD Restore (Windows 95) Shipping Carton (Multimedia)

Section 3

NECCSD Service and Information
This section includes the following updated information and procedures:
T NECCSD service telephone numbers (see Table 3-1) T online information access procedures.
Table 3-1 NECCSD Service and Information Telephone Numbers
Service To contact the NECCSD Technical Support Center (TSC): To order spare parts (Dealers): To order spare parts (Customers): Call In the U.S. and Canada, call 1 (800) 632-4565
Call 1 (800) 632-4565 In the U.S., call 1 (800) 233-6321 In Canada, call 1 (800) 727-2787 Call 1 (888) 632-9128 Call 1 (978) 635-4706 (see BIOS Update Utility in Section 2 of the service manual) Call 1 (800) 842-6446
To contact Customer Service about service and contract warranty issues: To log onto the NECCSD Electronic Bulletin Board System (BBS) to download software drivers and the latest BIOS for ROM flashing: To contact the NECCSD Diskette Fulfillment Center to order a diskette with software drivers or the latest BIOS for ROM flashing: For information about NECCSD products, call FaxFlash (use this automated service to have the latest Technical Information Bulletins sent to your fax machine 24 hours a day): To send technical questions over email:
In the U.S., call 1 (888) 329-(888) FAX-0088 Outside the U.S., call 1 (978) 635-6090 tech-support@neccsd.com
To fax technical questions to customer support: In the U.S., fax 1 (978) 635-4100 To access the NECCSD Web page: To access the NECCSD FTP site: www.nec-computers.com ftp.nectech.com
To purchase a new system or an option kit Call 1 (888) 863-2669 through NEC NOW, or to obtain sales literature 1 (888) 8NEC-NOW or option information:
3-2 NECCSD Service and Information
The following sections provide valuable information on how to access the various online services available for your use.

NECCSD FaxFlash Service

The NECCSD FaxFlashSM service is a self-help, automated electronic information service for obtaining up-to-date product application notes, installation procedures, troubleshooting tips, data sheets, technical information bulletins, illustrated parts lists, part numbers, and other information about the system. Using a fax machine, you can obtain information from FaxFlash 24 hours a day, 7 days a week. Simply call the FaxFlash number on a touch-tone telephone and order the information you want by following the voice prompts. FaxFlash automatically faxes the information to you. If you are new to FaxFlash, first order one of the following catalogs. Each catalog lists the available documents and their document numbers. Current catalogs include:

T Catalog 1, NECCSD Telephone Directory and Online Service Information T Catalog 3, NECCSD Computer Product Specifications, Warranty Policy,
Ultracare Guidelines, and Sales Information
T Catalog 5, NEC ProServa and Express Serva Product Information T Catalog 6, NEC Ready Consumer Desktop Systems T Catalog 7, NEC PowerMate Commercial Desktop Systems T Catalog 8, NEC Portable Systems (including Versa Notebook and MobilePro
Handheld Computers). Catalogs 5, 6, 7, and 8 contain technical support information, including Technical Information Bulletins, Illustrated Parts lists, Frequently Asked Questions (FAQs) lists, and other product support documents. Order information from FaxFlash as follows.
1. Be sure that the fax machine or fax/modem is on. Have the document number
ready for the document you want.
2. At the touch-tone telephone, enter 888-329-0088 (U.S. and Canada only) or 978-635-6090 (international).
NECCSD Service and Information 3-3
3. Listen to the instructions provided by the voice prompts.
Press 1 if you do not want an introduction to FaxFlash. Follow the automated instructions for ordering the document or catalog. Press 2 if you want an introduction to FaxFlash. Follow the automated instructions for ordering the catalog or document.
3. When prompted, enter your fax number and name.
For international use, first enter the international long distance access number (011), your country code, your area code or city code, then your fax number. The information you requested is automatically sent to your fax machine. Please wait for the ordered document to arrive at the fax machine before calling to order more documents. If FaxFlash attempts to send the second order before the first order is completed, the order may be canceled. After three tries, FaxFlash assumes that your line is busy and terminates any further processing of the order.
NECCSD Bulletin Board Service
If you have access to a modem, you can use the NECCSD Bulletin Board Service (BBS) to provide you with the latest information on hardware and software. The BBS allows you to download files (video drivers, printer drivers, BIOS updates, etc.) for system enhancements and upgrades. You can also access the BBS through the CompuServe online service. Log onto the BBS as follows.
1. From the Windows desktop, click the Start button. 2. Point to Programs. Point to Accessories and then click HyperTerminal. 3. Double click the Hypertrm.exe icon. The HyperTerminal program appears. 4. Follow the instructions on the screen to set up your modem. Click the

HyperTerminal Help button for information about dialing the phone number.
If you need to check communications settings, check that the settings match the following BBS parameters:
T Baud rate: select any baud rate that matches your modem T Parity: none T Data bits: 8
3-4 NECCSD Service and Information
T Stop bits: 1 T Flow control: Xon/Xoff (select Hardware if using 14.4 bps or higher).
5. Following the HyperTerminal instructions, enter the BBS phone number
(978-635-4706). Your business phone system and/or location might require a or 1 prefix. NOTE: The first time that you use the BBS, you are requested to provide information for a new user questionnaire.
6. Press Enter twice. 7. Enter your first name, last name, and password. Press Enter after each. 8. Follow the screen prompts until the Main Menu is displayed. 9. At the Main Menu, select J to join a conference. Select Conference 1 for the

desktop conference.

10. From the Main Menu, press F and Enter for the File menu. 11. At the File menu, select F for a list of downloadable files. Follow the prompts to
select a file for downloading. CAUTION: Executable files automatically format your diskette when you download files from the BBS. Formatting destroys any data on the diskette. Before you download files from the BBS, check that you do not have information on the diskette that you need. After you complete downloading your file, log off the BBS as follows:
1. Press Enter (to continue). 2. Press G (command for Goodbye/Hangup). 3. Press Enter.
NECCSD Service and Information 3-5
E-mail/Fax Technical Support Service
If you have a modem , the NECCSD Technical Support Center offers technical support by E-mail over the Internet network. The Internet address is:

tech-support@neccsd.com

If you have access to a fax machine or fax/modem, you can also fax technical questions to the NECCSD Technical Support Center. The fax number is:

(978) 635-4100

When using the E-mail or fax support service, include the following words in the subject field for prompt response from the appropriate technical person:
T Desktop (desktop or minitower systems) T Monitor T CD-ROM T Printer T Notebook.
Provide as much specific information about your questions as possible. Also, if you are sending a fax, please include your voice telephone number and your fax number with the question. You will receive a response to your questions within one business day.

Internet

If you have a modem, you can access the NECCSD Home Page on the Internet World Wide Web. You can do this through a commercial online service or through your Internet account. The NECCSD Home Page contains general information about NECCSD products. You can also use the Internet to access the NECCSD ftp (file transfer protocol) site to download various files (video drivers, printer drivers, BIOS updates). The files are essentially the same files as on the NECCSD Bulletin Board Service. To access the World Wide Web NECCSD Home Page, enter the following Internet Uniform Resource Locator (URL) through your service:
http://www.nec-computers.com/
To access the NECCSD ftp Site, enter the following Internet ftp address through your service:

ftp.nectech.com

Once in the file menu, follow the prompts to choose and download the file(s) you want.
3-6 NECCSD Service and Information
NECCSD Technical Support Services
NECCSD also offers direct technical support through its Technical Support Center. (NECCSD technical support is for U.S. and Canadian customers only; international customers should check with their sales provider.) Direct assistance is available 24 hours a day, seven days a week. Call the NECCSD Technical Support Center, toll free, at 1-800-632-4565 (for U.S. and Canada only). Free technical support for hardware is limited to the length of the standard warranty. Software support for preloaded software is limited to 90 days from the time of the first call to the NECCSD Technical Support Center. For software support after the initial 90 days or hardware support after the warranty period, a fee is charged. Before calling , please have available your systems name, model number, serial number, and as much information as possible about your systems problem. For outside the U.S., please contact your local NECCSD sales provider.

Section 4

Processor Speed Settings
This section provides jumper setting information for changing the processor speed setting for a PowerMate Professional Series system. The information in this section applies to PowerMate Professional Built to Order (BTO) systems and systems with the following model numbers:
The system board must be configured for the frequency of the installed processor and the corresponding host bus, PCI bus, and ISA bus frequencies. This jumper should be set correctly at the factory for the system. The following procedure explains how to locate and change the processor speed jumper setting in the unlikely event that it is not set correctly at the factory. For other jumper setting information, see the PowerMate Professional Series Service and Reference Manual (819-181764-000). CAUTION: Jumpers are set correctly at the factory for the configuration. If the system requires a jumper change, change only the setting for that condition. Otherwise, keep the settings at their factory settings.

4-2 Processor Speed Settings
WARNING: The system power must be off before changing a jumper setting.
1. Power off and unplug the system and any peripherals. 2. Remove the system unit cover (see Removing the System Unit Cover in
Section 3 of the PowerMate Professional Series Service and Reference Manual).
3. Locate the jumpers on the system board (see System Board Jumper Locations
in Section 3 of the PowerMate Professional Series Service and Reference Manual). You may have to remove any installed expansion boards to access the jumpers (see Removing Expansion Boards in Section 3 of the PowerMate Professional Series Service and Reference Manual).
4. Check the processor/bus speed jumper setting against the following figure. If
necessary, change the jumper setting by lifting the plastic block and placing it on the appropriate pins. NECCSD recommends using needle-nose pliers to move a jumper.

Processor Speed

233 MHz J9C1 Jumpers 1 A 1 B 1 C A 1 B 1 C 266 MHz J9C1 Jumpers A 1 B 1 C 300 MHz J9C1 Jumpers 6
Figure 4-1 Processor Settings
5. Reinstall any removed expansion boards (see Removing Expansion Boards in
6. Replace the system unit cover (see Replacing the System Unit Cover in

7. Power on the system.

Internet, 3-5 B Bulletin board service, 3-3 C CD-ROM reader specifications (16X), 1-6 specifications (24X), 1-7 D Diskette drive specifications, 1-2 Document part numbers, 2-6 E E-mail support, 3-5 F FaxFlash service, 3-2 Fax support, 3-5 Fax/modem board specifications, 1-8, 1-9 H Hard disk drive specifications (3.2-GB Quantum Stratus), 1-3 specifications (4.3-GB Quantum Status), 1-4 specifications (6.4-GB Quantum Stratus), 1-5 I Information services E-mail support, 3-5 fax support, 3-5 Internet, 3-5 NECCSD technical support, 3-6 NECCSD FaxFlash, 3-2 NECCSD ftp site, 3-5 NECCSD Bulletin Board Service, 3-3 NECCSD World Wide Web home page, 3-5 World Wide Web, 3-5 Illustrated parts breakdown, 2-1 M Memory part numbers, 2-6 N NECCSD FaxFlash, 3-2 NECCSD Bulletin Board Service, 3-3 NECCSD Technical Support Services, 3-6 Network board specifications, 1-10, 1-11
O Options memory, 2-6 P Packaging part numbers, 2-6 S Services, 3-1 Specifications, 1-1 diskette drive, 1-2 fax/modem board, 1-9 hard disk drive (3.2-GB Quantum Stratus), 1-3 hard disk drive (4.3-GB Quantum Fireball ST), 1-4 hard disk drive (6.4-GB Quantum Fireball ST), 1-5 Lite-on CD-ROM reader (24X), 1-7 Lucky Goldstar CD-ROM reader (24X), 1-8 NEC CD-ROM reader (16X), 1-6 network board, 1-10, 1-11 T Technical support, 3-6

Index-2

(For United States Use Only)
FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFERENCE STATEMENT
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures.

T Reorient or relocate the receiving antenna. T Increase the separation between the equipment and receiver. T Connect the equipment to an outlet on a circuit different from the one to which the
receiver is connected. Use shielded and properly grounded I/O and power cables to ensure compliance of this unit to the specified limits of the rules.
(For Canadian Use Only) This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numrique de la classe B repecte toutes les exigences du Rglement sur le matriel brouilleur du Canada.

BATTERY REPLACEMENT

A lithium battery in your computer maintains system configuration information. In the event that the battery fails to maintain system configuration information, NEC recommends that you replace the battery. See Chapter 4 in the PowerMate Professional Series Service and Reference Manual for battery replacement information. WARNING: There is a danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturers instructions. ATTENTION: Il y a danger dexplosion sil y a replacement incorrect de la batterie. Remplacer uniquement avec une batterie du mme type ou dun type recommand par le constructeur. Mettre au rbut les batteries usages conformment aux instructions du fabricant.

BATTERY DISPOSAL

Do not place used batteries in your regular trash. The nickel-cadmium or nickel metal-hydride batteries must be collected, recycled, or disposed of in an environmentally-approved manner. The incineration, landfilling, or mixing of batteries with the municipal solid waste stream is prohibited by law in most areas. Return batteries to a federal or state approved battery recycler. This may be where you purchased the battery or a local seller of automotive batteries. In MINNESOTA, call 1-800-225-PRBA if further disposal information is required. Contact your local waste management officials for other information regarding the environmentally sound collection, recycling, and disposal of the batteries.