Intelligent Hybrid System
Multiline Telephone User Guide
Before using Your Telephone
Thank you for purchasing the NEC Xen Topaz system.
Due to the flexibility built into the system, your Dialling Codes and Feature Capacities may differ from those in this guide. Check with your Supplier / System Administrator and make a note of any differences.
Using Your Multiline Telephone
Handset Alphanumeric Display Indicator

CHECK Key CLEAR Key

Programmable Function Keys LND (Last Number Dial) Key OPAC (Operation Access) Key DC (Dial Control) Key CALL Key FLASH Key TRFR (Transfer) Key SPK (Speaker) Key DND/CONF Key (Do Not Disturb / Conference) HOLD Key Microphone MIC (Microphone) Key Speaker VOL (Volume Control) Key Dial Keys
Functions Programmable Keys Additional Prg. Keys Display CHECK/CLEAR Keys Handsfree Accept DLS Console Wall Mount Kit Handsfree Options
12TXD Yes Yes Yes Yes Yes (Built-in)
12TD No No No (Talkback) No Yes (Built-in)
6TXD Yes Yes Yes Yes Yes (Built-in)
6TD No No No (Talkback) No Yes (Built-in)
- Handsfree lets you place and answer calls by pressing SPK instead of using the handset. - With Automatic Handsfree, you can press the CALL Key without lifting the handset. Normally, you have Automatic Handsfree. - Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone without lifting the handset.

For Your Convenience

Programming a Function Key
Programmable Function Keys can be assigned as Appearance Keys (e.g. Trunks) or General Keys (e.g. DSS/One-Touch). Press the Function Key to activate the assigned function without dialling the Service Code. Service Code

General Key Code

Function Key

Additional Data

An existing Appearance Key cannot be overwritten without the Appearance Key first being erased. Programmable Function Keys (General Key Code) can be erased by entering Service Code 00.

Common Service Codes:

28 DSS/One-Touch Key DND Key Background Music (ON/OFF) Headset Key Incoming Caller ID List External Zone Paging External All Call Paging Internal Zone Paging Internal All Call Paging Abbreviated Dial Common/Personal Abbreviated Dial Group 31 Call Forward Immediate Call Forward Busy Call Forward No Answer Call Forward Busy/No Answer Call Forward Dual Ring Call Forward Follow Me Call Forward Select Option Call Forward Device Repeat Redial Saved Number Redial Memo Dial
Programming a DSS/One-Touch Key
Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can place an Outside or Intercom call by pressing this key without dialling the number.

Telephone Number

Extension Number
Function Keys with one or two colour LEDs programmed as DSS keys will provide extension status indication, Idle=Off, Busy=lit. This is known as Busy Lamp Field (BLF) indication. When storing an outside telephone number, the Trunk Access Code (normally 0) must be added to the start of the number. Up to 36 digits can be stored. To program another key, press the next Programmable Function Key instead of the SPK Key to finish.
Programming Abbreviated Dialling Bins
CALL (Common/Personal Abbv.) Bin No. Trunk Telephone Number

(Group Abbv.)

HOLD SPK

Name (12 characters)

Common/Personal Abbreviated Dialling Bins are numbered as follows (by default): 2-digit dialling: Common = 00-79, Personal = 80-99, or 3-digit dialling: Common = 000-899, Personal = 990-919. System programming is required to allow Group Abbreviated Dialling. Ask your NEC Authorised Supplier. Up to 36 digits dialling can be stored in each abbreviated dialling bin. To clear an abbreviated dialling bin (number & name), press the CLEAR key after dialling the Bin No. Applicable to Topaz Display Phones only.

Entering a Name into an Abbreviated Dialling Bin
When entering a name, use the Dial Pad Keys on your telephone to enter letters as shown below. For example, press the 2 key once for A, twice for B, etc Number of Key Presses @ B E H K N Q U X ! + 3 [ C F I L O R V Y , 4 a d g j m S t Z # 5 ] b e h k n p u w $. 6 ^ c f i l o q v x % / 7 _ 6 r 8 y & : z ; 9 ( < ) = > ? s 9 { } 12 13

1 A D G J M P T W 0

DND/CONF
Accepts a character and move the cursor one place to the right. Press twice to insert a space. Clear the character entry to the left, one character at a time (Backspace Key).

Placing Calls

Placing an Outside Call <Quick Access>
Trunk Key Telephone Number
Listen for Dial Tone before dialling a Telephone Number. You can have function keys for Trunks or Trunk Groups. Ask your Supplier.
Placing an Outside Call <Access Code>
CALL Trunk Code Telephone Number
Listen for Dial Tone before dialling the Telephone Number.
Placing an Intercom Call <Dial Access>

CALL Extension Number

Pressing CALL key after dialling an extension number is also possible. Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a beep, begin speaking. Dialling 1 changes voice/ring mode (where the destination is a Topaz Telephone).

Placing Calls Quickly

Using Abbreviated Dialling <Outside Calls>
CALL DC Common/Personal Abbv. Bin No.

Common /Personal Abbv.

CALL Group Abbv.

Group Abbv. Bin No.

Group Abbv. Key (SC.851+28) Common/Personal Abbreviated Dialling Bins are numbered as follows (by default): 2-digit dialling: Common = 00-79, Personal = 80-99, or 3-digit dialling: Common = 000-899, Personal = 990-919. System programming is required to provide Group Abbreviated Dialling. Ask your NEC Authorised Supplier for details.
Using One-Touch Keys <Outside/Intercom Calls>

One-Touch / DSS Key

The Telephone / Extension Number shall be pre-registered to a One-Touch / DSS Key (refer to Page 2). Trunk Access Code (Dial 0) should be added as the first digit of the Telephone Number.
Last Number Redial < Outside/Intercom Calls>

CALL LND

Redial List
The system retains the last 10 numbers dialled which can be viewed and dialled. (Topaz Display Phones Only) LND VOL (Find desired number) Ask your NEC Authorised Supplier for

(On-Hook)

Intercom numbers can also be stored under Last Number Redial. details.
If your call doesnt go through
Setting Camp On / Callback / Trunk Queuing
<Camp On> Wait without hanging up
(Hear Busy Tone, No Answer, or Trunk Unavailable) Camp On Key (SC.851+35) [Lit Red when set] <Camp On>

<Callback>

Wait for the system to call you back
For Intercom Call, when you hear ringing, wait for the called party to answer. For Trunk Queuing, when you hear Dial Tone, begin dialling the telephone number. For Intercom Call, when your phone starts the ringing, lift handset and wait for the called party to answer. For Trunk Queuing, when your phone starts the ringing, lift handset, hear Dial Tone and begin dialling the telephone number.
Cancelling Camp On / Callback / Trunk Queuing
When Camp On set Camp On Key Or press the Camp On Key (SC.851+35)
Set / Answer a Message Waiting
Hear Intercom Busy Tone or No Answer

MW Key

(SC.851+38)

Answer

Your phones Indicator is flashing in Red
(SC.851+38) When you set a MW, the called partys MW Indicator starts to flash, and your MW Indicator is lit Red. When you answer a MW, the MW Indicator will automatically go off when the called party answers.
Checking & Answering a Message Waiting Indication
You can check who left a message waiting indication for you, and then answer. CHECK VOL
(On-Hook) Applicable to Topaz Display Telephones only.

(Check Name)

Cancelling a Message Waiting Indication (at originating extension)
Extension Number you want to cancel MW
Clearing All Message Waiting Indications (at any extension)

CALL SPK

Clears all messages you have left for other extensions and messages other extension have left for you.
Repeat Dialling <Outside Call>

DC LND

(Hear Busy Tone or No answer)
Repeat Dial Key (SC.851+29) [Flashes red when set.] [Press flashing key to cancel.]

The system periodically redials the call. Repeat duration is programmable. Ask your NEC Authorised Supplier for details. You should lift the handset when the called party answered. You can cancel this function by pressing DC and LND during idle condition. Does not reserve line. Will select other available line when original line is in use.

Answering Calls

Answering an Outside Call
Ringing Extension (Ringing) Non-Ringing Extension Trunk Key (Flashing) SPK SPK
Confirm status of the MIC Key if you want to answer Handsfree [MIC On = Light On, MIC Off = Light Off]. (Topaz Display Phones Only)
Answering an Intercom Call
Voice Mode Extension (Voice) Speak toward your phone Intercom Call Mode can be set at your phone as follows: Ring = CALL + 823, Ring Mode Extension (Ringing)

Voice = CALL + 821.

Confirm status of the MIC Key if you want to answer Handsfree [MIC On = Light On, MIC Off = Light Off].
Picking up another Extensions Call

In same Group CALL

Call Pickup Key (SC.851+24) CALL

In other Groups

Call Pickup for other Group Key (SC.851+25) Pickup for Specified Extension CALL Extension Number
System programming is required to allow Group Call Pickup. Ask your NEC Authorised Supplier for details.
Holding / Transferring Calls
Placing a Call on Hold / Retrieving a Held Call
Hold HOLD Retrieve Trunk Key (Flashing) CALL (Talking) (Flashing) When an Intercom call is placed on hold, the call is held as Exclusive Hold on your phone. While your outside call is on System Hold, other extension users can take the call off Hold.
Placing a Call on Exclusive Hold
Hold Exclusive Hold Key (SC.851+45) (Talking) (Flashing) System programming is required to use Exclusive Hold. Ask your NEC Authorised Supplier for details. While your outside call is on Exclusive Hold, other extension users can not take the call off Hold. Retrieve Trunk Key (Flashing) CALL
Retrieving a Held Outside Call (if your extension doesnt have trunk keys)
CALL Trunk No. you want to retrieve
TRFR (To answer own held Trunk)
Transferring a Call to another Extension

HOLD Extension Number

(Talking)

(Announce) TRFR

If your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it instead of HOLD + Extension Number in the operation above.
Forwarding Calls / Do Not Disturb

Do Not Disturb (DND)

DND : Trunk Incoming Call DND : Intercom Incoming Call DND : Trunk & Intercom Incoming Call DND : Transferred (CFW) Call DND : Cancel
When you set DND, the DND/CONF Keys lamp is lit and the Internal Dial Tone pattern changes.

Call Forward / Follow Me

Call Forward (Select) Key (SC.851+16) CALL CFW Condition

CFW Type

FWD All Calls FWD Outside Calls only FWD Intercom Calls only
Busy / No Answer Follow Me Immediate
No Answer Dual Ring Cancel
When you set a Call Forward, the DND/CONF Keys lamp flashes and Internal Dial Tone pattern changes. When using a Call Forward (Select) Key, press the key and wait to cancel a Call Forward setting, then press the key and wait again to restore the previous Call Forward setting.

Call Forward Off-Premise

CALL Telephone Number
Call Forward (Device) Key (SC.851+17)

To Cancel

When you set a Call Forward, the DND/CONF Keys lamp flashes and the Internal Dial Tone pattern changes.

Conferencing

Establishing a Conference Call
Repeat for additional parties
Telephone Number (Talk) <press twice>

Trunk Key

You can repeat this operation to add additional parties. You may be able to have up to 8 parties in total (including your extension).
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Business Solutions Ltd has no obligation to provide any updates or corrections to this manual. Further, NEC Business Solutions Ltd also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Business Solutions Ltd shall not be liable for any errors or omissions. In no event shall NEC Business Solutions Ltd be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Business Solutions Ltd. Copyright 2004 by NEC Business Solutions Ltd All Rights Reserved.
NEC Business Solutions Ltd 633-647 Springvale Road, Mulgrave VIC 3170

Issue 1.2 October 2004

Intelligent Hybrid System
Multiline Telephone User Guide
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Business Solutions Ltd has no obligation to provide any updates or corrections to this manual. Further, NEC Business Solutions Ltd also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Business Solutions Ltd shall not be liable for any errors or omissions. In no event shall NEC Business Solutions Ltd be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Business Solutions Ltd. Copyright 2004 by NEC Business Solutions Ltd All Rights Reserved.
NEC Business Solutions Ltd
633-647 Springvale Road, Mulgrave VIC 3170

Issue 1.2 October 2004

Before using Your Telephone
Thank you for purchasing the NEC Xen Topaz system.
Due to the flexibility built into the system, your Dialling Codes and Feature Capacities may differ from those in this guide. Check with your Supplier / System Administrator and make a note of any differences.

For more convenient use

Do Not Disturb (DND)

DND/CONF

DND : Trunk Incoming Call DND : Intercom Incoming Call DND : Trunk & Intercom Incoming Call DND : Transferred (CFW) Call DND : Cancel
Using Your Multiline Telephone
Handset Alphanumeric Display Indicator

(On-Hook)

CHECK Key CLEAR Key
When you set DND, the DND/CONF Keys lamp is lit and the Internal Dial Tone pattern changes.
Programmable Function Keys LND (Last Number Dial) Key OPAC (Operation Access) Key DC (Dial Control) Key CALL Key FLASH Key TRFR (Transfer) Key SPK (Speaker) Key DND/CONF Key (Do Not Disturb / Conference) HOLD Key Microphone MIC (Microphone) Key Speaker VOL (Volume Control) Key Dial Keys

Call Forward / Follow Me

Call Forward (Select) Key (SC.851+16) CALL CFW Condition

Extension Number

CFW Type
No Answer Dual Ring Cancel
FWD All Calls FWD Outside Calls only FWD Intercom Calls only
Busy / No Answer Follow Me Immediate
When you set a Call Forward, the DND/CONF Keys lamp flashes and Internal Dial Tone pattern changes. When using a Call Forward (Select) Key, press the key and wait to cancel a Call Forward setting, then press the key and wait again to restore the previous Call Forward setting.
Functions Programmable Keys Additional Prg. Keys Display CHECK/CLEAR Keys Handsfree Accept DLS Console Wall Mount Kit Handsfree Options -
12TXD Yes Yes Yes Yes Yes (Built-in)
12TD No No No (Talkback) No Yes (Built-in)
6TXD Yes Yes Yes Yes Yes (Built-in)
6TD No No No (Talkback) No Yes (Built-in)

Call Forward Off-Premise

CALL Telephone Number
Call Forward (Device) Key (SC.851+17)

To Cancel

Handsfree lets you place and answer calls by pressing SPK instead of using the handset. With Automatic Handsfree, you can press the CALL Key without lifting the handset. Normally, you have Automatic Handsfree. Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone without lifting the handset.
When you set a Call Forward, the DND/CONF Keys lamp flashes and the Internal Dial Tone pattern changes.
Hold / Transferring Calls
Placing a Call on Hold / Retrieving a Held Call
Hold HOLD Retrieve Trunk Key (Flashing) CALL (Talking) (Flashing) When an Intercom call is placed on hold, the call is held as Exclusive Hold on your phone. While your outside call is on System Hold, other extension users can take the call off Hold.

For Your Convenience

Programming a Function Key
Programmable Function Keys can be assigned as Appearance Keys (e.g. Trunks) or General Keys (e.g. DSS/One-Touch). Press the Function Key to activate the assigned function without dialling the Service Code. Service Code

General Key Code

Function Key

Additional Data

An existing Appearance Key cannot be overwritten without the Appearance Key first being erased. Programmable Function Keys (General Key Code) can be erased by entering Service Code 00.
Placing a Call on Exclusive Hold
Hold Exclusive Hold Key (SC.851+45) (Talking) (Flashing) System programming is required to use Exclusive Hold. Ask your NEC Authorised Supplier for details. While your outside call is on Exclusive Hold, other extension users can not take the call off Hold. Retrieve Trunk Key (Flashing) CALL

Common Service Codes:

28 DSS/One-Touch Key DND Key Background Music (ON/OFF) Headset Key Incoming Caller ID List External Zone Paging External All Call Paging Internal Zone Paging Internal All Call Paging Abbreviated Dial Common/Personal Abbreviated Dial Group 31 Call Forward Immediate Call Forward Busy Call Forward No Answer Call Forward Busy/No Answer Call Forward Dual Ring Call Forward Follow Me Call Forward Select Option Call Forward Device Repeat Redial Saved Number Redial Memo Dial
Retrieving a Held Outside Call (if your extension doesnt have trunk keys)
CALL Trunk No. you want to retrieve
Programming a DSS/One-Touch Key
Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can place an Outside or Intercom call by pressing this key without dialling the number.

CALL Function Key

TRFR (To answer own held Trunk)

Telephone Number

Transferring a Call to another Extension

HOLD Extension Number

(Announce) TRFR

(Talking)

Function Keys with one or two colour LEDs programmed as DSS keys will provide extension status indication, Idle=Off, Busy=lit. This is known as Busy Lamp Field (BLF) indication. When storing an outside telephone number, the Trunk Access Code (normally 0) must be added to the start of the number. Up to 36 digits can be stored.
If your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it instead of HOLD + Extension Number in the operation above.
To program another key, press the next Programmable Function Key instead of the SPK Key to finish.

Programming Abbreviated Dialling Bins
CALL (Common/Personal Abbv.) Bin No. Trunk Telephone Number

Answering Calls

Answering an Outside Call
Ringing Extension (Ringing) Non-Ringing Extension Trunk Key (Flashing) SPK SPK

(Group Abbv.)

HOLD SPK

Name (12 characters)

Confirm status of the MIC Key if you want to answer Handsfree [MIC On = Light On, MIC Off = Light Off]. (Topaz Display Phones Only)
Common/Personal Abbreviated Dialling Bins are numbered as follows (by default): 2-digit dialling: Common = 00-79, Personal = 80-99, or 3-digit dialling: Common = 000-899, Personal = 990-919. System programming is required to allow Group Abbreviated Dialling. Ask your NEC Authorised Supplier. Up to 36 digits dialling can be stored in each abbreviated dialling bin. To clear an abbreviated dialling bin (number & name), press the CLEAR key after dialling the Bin No. Applicable to Topaz Display Phones only.
Answering an Intercom Call
Voice Mode Extension (Voice) Speak toward your phone Intercom Call Mode can be set at your phone as follows: Ring = CALL + 823, Ring Mode Extension (Ringing)
Entering a Name into an Abbreviated Dialling Bin
When entering a name, use the Dial Pad Keys on your telephone to enter letters as shown below. For example, press the 2 key once for A, twice for B, etc Number of Key Presses @ B E H K N Q U X ! + 3 [ C F I L O R V Y , 4 a d g j m S t Z # 5 ] b e h k n p u w $. 6 ^ c f i l o q v x % / 7 _ 6 r 8 y & : z ; 9 ( < ) = > ? Pickup for Specified Extension CALL s 7 In other Groups CALL { } In same Group 12 13

Voice = CALL + 821.

Confirm status of the MIC Key if you want to answer Handsfree [MIC On = Light On, MIC Off = Light Off].
Picking up another Extensions Call

1 A D G J M P T W 0

Call Pickup Key (SC.851+24)
Call Pickup for other Group Key (SC.851+25) Extension Number
Accepts a character and move the cursor one place to the right. Press twice to insert a space. Clear the character entry to the left, one character at a time (Backspace Key).

System programming is required to allow Group Call Pickup. Ask your NEC Authorised Supplier for details.
If your call doesnt go through
Checking & Answering a Message Waiting Indication
You can check who left a message waiting indication for you, and then answer. CHECK VOL

Placing Calls

Placing an Outside Call <Quick Access>
Trunk Key Telephone Number
(On-Hook) Applicable to Topaz Display Telephones only.

(Check Name)

Listen for Dial Tone before dialling a Telephone Number. You can have function keys for Trunks or Trunk Groups. Ask your Supplier.
Cancelling a Message Waiting Indication (at originating extension) Placing an Outside Call <Access Code>
CALL Extension Number you want to cancel MW SPK

Trunk Code

Clearing All Message Waiting Indications (at any extension)

CALL SPK

Listen for Dial Tone before dialling the Telephone Number.
Placing an Intercom Call <Dial Access>

CALL Extension Number

Clears all messages you have left for other extensions and messages other extension have left for you.
Repeat Dialling <Outside Call>

DC LND

Pressing CALL key after dialling an extension number is also possible. Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a beep, begin speaking. Dialling 1 changes voice/ring mode (where the destination is a Topaz Telephone).
(Hear Busy Tone or No answer)
Repeat Dial Key (SC.851+29) [Flashes red when set.] [Press flashing key to cancel.]
The system periodically redials the call. Repeat duration is programmable. Ask your NEC Authorised Supplier for details. You should lift the handset when the called party answered. You can cancel this function by pressing DC and LND during idle condition. Does not reserve line. Will select other available line when original line is in use.

Placing Calls Quickly

Using Abbreviated Dialling <Outside Calls>
CALL DC Common/Personal Abbv. Bin No.
Setting Camp On / Callback / Trunk Queuing
<Camp On> Wait without hanging up

Common /Personal Abbv.

(Hear Busy Tone, No Answer, or Trunk Unavailable)
Camp On Key (SC.851+35) [Lit Red when set] <Camp On>

CALL Group Abbv.

Group Abbv. Bin No.

<Callback>

Wait for the system to call you back
Group Abbv. Key (SC.851+28) Common/Personal Abbreviated Dialling Bins are numbered as follows (by default): 2-digit dialling: Common = 00-79, Personal = 80-99, or 3-digit dialling: Common = 000-899, Personal = 990-919. System programming is required to provide Group Abbreviated Dialling. Supplier for details. Ask your NEC Authorised <Callback> For Intercom Call, when you hear ringing, wait for the called party to answer. For Trunk Queuing, when you hear Dial Tone, begin dialling the telephone number. For Intercom Call, when your phone starts the ringing, lift handset and wait for the called party to answer. For Trunk Queuing, when your phone starts the ringing, lift handset, hear Dial Tone and begin dialling the telephone number.
Cancelling Camp On / Callback / Trunk Queuing Using One-Touch Keys <Outside/Intercom Calls>
One-Touch / DSS Key When Camp On set Or press the Camp On Key The Telephone / Extension Number shall be pre-registered to a One-Touch / DSS Key (refer to Page 2). Trunk Access Code (Dial 0) should be added as the first digit of the Telephone Number. Camp On Key (SC.851+35)
Set / Answer a Message Waiting Last Number Redial < Outside/Intercom Calls>
CALL LND Hear Intercom Busy Tone or No Answer Redial List The system retains the last 10 numbers dialled which can be viewed and dialled. (Topaz Display Phones Only) LND VOL (Find desired number)

MW Key

(SC.851+38)

Answer

Your phones Indicator is flashing in Red
(SC.851+38) Ask your NEC Authorised Supplier for When you set a MW, the called partys MW Indicator starts to flash, and your MW Indicator is lit Red. When you answer a MW, the MW Indicator will automatically go off when the called party answers.
Intercom numbers can also be stored under Last Number Redial. details.