Chapter 6 Troubleshooting
This chapter provides information about troubleshooting your NETGEAR ProSafe Wireless Access Point 802.11g WG302. After each problem description, instructions are given to help you diagnose and solve the problem. For the common problems listed, go to the section indicated. Is the WG302 on? Have I connected the wireless access point correctly? Go to Installing the WG302 Access Point on page 3-5. I cannot remember the wireless access points configuration password. Go to Changing the Administrator Password on page 4-12.
Note: For up-to-date WG302 installation details and troubleshooting guidance visit http://kbserver.netgear.com/products/WG302.asp.
If you have trouble setting up your WG302, check the tips below.
No lights are lit on the access point.
It takes a few seconds for the power indicator to light up. Wait a minute and check the power light status on the access point.
If the access point has no power. Make sure the power cord is connected to the access point. Make sure the power adapter is connected to a functioning power outlet. If it is in a power strip, make sure the power strip is turned on. If it is plugged directly into the wall, verify that it is not a switched outlet. Make sure you are using the correct NETGEAR power adapter supplied with your access point.
Troubleshooting July 2005 v3.0
Reference Manual for the NETGEAR ProSafe Wireless Access Point 802.11g WG302
The Wireless LAN activity light does not light up.
The access points antennae are not working. If the Wireless LAN activity light stays off, disconnect the adapter from its power source and then plug it in again. Make sure the antennas are tightly connected to the WG302. Contact NETGEAR technical support if the Wireless LAN activity light remains off.
The LAN light is not lit.
There is a hardware connection problem.Check these items: Make sure the cable connectors are securely plugged in at the access point and the network device (hub, switch, or router). A switch, hub, or router must be installed between the access point and the Ethernet LAN or broadband modem. Make sure the connected device is turned on. Be sure the correct cable is used. Use a standard Category 5 Ethernet patch cable. If the network device has Auto Uplink (MDI/MDIX) ports, you can use either a crossover cable or a normal patch cable.
I cannot access the Internet or the LAN with a wireless capable computer.
There is a configuration problem. Check these items: You may not have restarted the computer with the wireless adapter to have TCP/IP changes take effect. Restart the computer. The computer with the wireless adapter may not have the correct TCP/IP settings to communicate with the network. Restart the computer and check that TCP/IP is set up properly for that network. The usual setting for Windows the Network Properties is set to Obtain an IP address automatically. The access points default values may not work with your network. Check the access point default configuration against the configuration of other devices in your network.

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Troubleshooting
I cannot connect to the WG302 to configure it.
Check these items: The WG302 is properly installed, LAN connections are OK, and it is powered on. Check that the LAN port LED is green to verify that the Ethernet connection is OK. The default configuration of the WG302 is for a static IP address of 192.168.0.228 and a Mask of 255.255.255.0 with DHCP disabled. Make sure your network configuration settings are correct. If you are using the NetBIOS name of the WG302 to connect, ensure that your computer and the WG302 are on the same network segment or that there is a WINS server on your network. If your computer is set to Obtain an IP Address automatically (DHCP client), restart it. If your computer uses a Fixed (Static) IP address, ensure that it is using an IP Address in the range of the WG302. The WG302 default IP Address is 192.168.0.228 and the default Subnet Mask is 255.255.255.0. If you are not sure about these settings, follow the instructions for Installing the WG302 Access Point on page 3-5.
When I enter a URL or IP address I get a timeout error.

A number of things could be causing this. Try the following troubleshooting steps. Check whether other PCs work. If they do, ensure that your PCs TCP/IP settings are correct. If using a Fixed (Static) IP Address, check the Subnet Mask, Default Gateway, DNS, and IP Addresses. If the PCs are configured correctly, but still not working, ensure that the WG302 is connected and turned on. Connect to it and check its settings. If you cannot connect to it, check the LAN and power connections. If the WG302 is configured correctly, check your Internet connection (DSL/Cable modem etc.) to make sure that it is working correctly. Try again.
Using the Reset Button to Restore Factory Default Settings
The Reset button (see WG302 rear panel on page 2-7) has two functions: Reboot. When pressed and released quickly, the WG302 will reboot (restart). Reset to Factory Defaults. This button can also be used to clear ALL data and restore ALL settings to the factory default values.
To clear all data and restore the factory default values:

1. 2. 3.

Power off the WG302 and power it back on. Use something with a small point, such as a pen, to press the Reset button in and hold it in for at least 5 seconds. Release the Reset button. The factory default configuration has now been restored, and the WG302 is ready for use.

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