Chapter 5 Management and Information
This chapter describes how to use the management and information features of your NETGEAR RangeMax Wireless Access Point WPN802. These features can be found under the Management heading and Information heading in the main menu of the browser interface.

Changing the Password

Note: Before changing the WPN802 password, use the backup utility to save your configuration settings. If after changing the password, you forget the new password you assigned, you will have to reset the WPN802 back to the factory defaults to be able to log in using the default password of password. This means you will have to restore all the WPN802 configuration settings. If you ever have to reset the WPN802 back to the factory defaults, you can restore your settings from the backup. The default password for the WPN802 is password. NETGEAR recommends that you change this password to a more secure password. To change this, click the Change Password link. The Change Password dialog box opens.
Figure 5-1: Change Password dialog box
To change the password, first enter the old password, then enter the new password twice. You can also restore the default password. Click Apply to save your changes.
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Reference Manual for the NETGEAR RangeMax Wireless Access Point WPN802
Upgrading the Wireless Access Point Firmware
First, Prepare for the Firmware Upgrade
Note: When uploading firmware to the wireless access point, it is important not to interrupt the Web browser by closing the window, clicking a link, or loading a new page. If the browser is interrupted, the upload may fail, corrupt the software, and render the WPN802 completely inoperable. You cannot perform the firmware upgrade from a workstation connected to the WPN802 via a wireless link. The firmware upgrade must be preformed via a workstation connected to the WPN802 the Ethernet LAN interface. The software of the WPN802 Access Point is stored in FLASH memory, and can be upgraded as new software is released by NETGEAR. Upgrade files can be downloaded from the NETGEAR Web site. If the upgrade file is compressed (.ZIP file), you must first extract the image (.RMG) file before sending it to the wireless access point. The upgrade file can be sent using your browser. Note: The Web browser used to upload new firmware into the WPN802 Access Point must support HTTP uploads, such as Microsoft Internet Explorer 6.0 or above, or Netscape Navigator 4.78 or above.
Then, Upgrade the Firmware
1. Go to the NETGEAR Web site http://www.netgear.com Customer Service downloads section to get new versions of the Access Point software. 2. Download and unzip (if the download file is a.zip file) the new software file. 3. From the main menu of the browser interface, click the Upgrade Firmware link under the Management heading.
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Management and Information
The Upgrade Firmware dialog box opens:
Figure 5-2: Upgrade Firmware dialog box
4. Click the Browse button and browse to the location of the upgrade file 5. Click Upload. In some cases, you may need to reconfigure the wireless access point after upgrading.
Backing up Settings or Restoring Settings
This page lets you back up the Access Points current settings and restore the factory default settings. Once you have the Access Point working properly, you should back up the information to have it available if something goes wrong. When you backup the settings, they are saved as a file on your computer. You can restore the Access Points settings from this file. From the main menu of the browser interface, click the Backup/Restore Settings link under the Management heading. The Backup/Restore Settings dialog box opens:
Figure 5-3: Backup/Restore Settings dialog box
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Backing up Settings

1. On the Backup/Restore Settings dialog box, click Backup. If you dont have your browser set up to save downloaded files automatically, locate where you want to save the file, rename it if you like, and click Backup. If you have your browser set up to save downloaded files automatically, the file is saved to the your browsers download location on the hard disk.
2. Retrieve backed up settings from a file
Restoring Settings from a Backup File
You can restore the wireless access points settings from a backup file. 1. On the Backup/Restore Settings dialog box, click Browse. 2. Locate and select the previously saved backup file (by default, netgear.cfg). 3. Click Retrieve. A window appears letting you know that the Access Point has been successfully restored to previous settings. The Access Point will restart. This will take about one minute. IMPORTANT! Do not try to go online, turn off the Access Point, shut down the computer or do anything else to the Access Point until it finishes restarting. When the Test light turns off, wait a few more seconds before doing anything with the Access Point 4. Close the message window.
Restoring Factory Default Settings
You can use the Restore feature to erase the current settings and reset the Access Point to the original factory default settings. These settings are listed in Default Factory Settings on page 3-1. On the Backup/Restore Settings dialog box, click Restore. IMPORTANT! Do not try to go online, turn off the Access Point, shut down the computer or do anything else to the Access Point until it finishes restarting. When the Test light turns off, wait a few more seconds before doing anything with the Access Point
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Rebooting the WPN802 Access Point
You can reboot the wireless access point from the browser interface or by using the reset button on the rear panel. 1. From the main menu of the browser interface, click the Reboot AP link under the Management heading. The Reboot AP dialog box appears:
Figure 5-4: Reboot AP dialog box
2. Select Yes, and then click Apply.
Viewing a List of Available Wireless Stations
The Available Wireless Station List contains a table of all IP devices associated with the wireless access point in the wireless network defined by the Wireless Network Name (SSID). From the main menu of the browser interface, click the Available Wireless Stations List link under the Information Heading. The following screen opens:

Figure 5-5: Available Wireless Station List
For each device, the table shows the Station ID, MAC address, IP Address, and Status (whether the device is allowed to communicate with the wireless access point or not).
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Note that if the wireless access point is rebooted, the table data is lost until the wireless access point rediscovers the devices. To force the wireless access point to look for associated devices, click the Refresh button. Note: A wireless network can include multiple wireless access points, all using the same network name (SSID). This enables extending the reach of the wireless network and lets users roam from one access point to another, providing seamless network connectivity. Under these circumstances, be aware that only the stations associated with this access point will be presented in the Available Station List.

Viewing Statistics

Click on the Statistics link to display usage statistics, as shown below.
Figure 5-6: Statistics screen
This page displays both wired and wireless interface network traffic. Click Refresh to update the current statistics.
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Chapter 6 Troubleshooting
This chapter gives information about troubleshooting your NETGEAR RangeMax Wireless Access Point WPN802. After each problem description, instructions are provided to help you diagnose and solve the problem.

Troubleshooting Tips

Here are some tips for correcting simple problems you may have.
No lights are lit on the access point.
The access point has no power. Make sure the power cord is connected to the access point and plugged in to a working power outlet or power strip. Make sure you are using the correct NETGEAR power adapter supplied with your access point.
The Ethernet light is not lit.
There is a hardware connection problem. Make sure the cable connectors are securely plugged in at the access point and the network device (hub, switch, or router). Make sure the connected device is turned on.
The WLAN light is not lit.
The access points antennas are not working. If the Wireless LAN activity light stays off, disconnect the adapter from its power source and then plug it in again. Contact NETGEAR if the WLAN light remains off.
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I cannot configure the access point from a browser.
Check these items: The WPN802 is properly installed, LAN connections are OK, and it is powered on. Check that the LAN port LED is green to verify that the Ethernet connection is OK. If you are using the NetBIOS name of the WPN802 to connect, ensure that your PC and the WPN802 are on the same network segment or that there is a WINS server on your network. If your computer uses a Fixed (Static) IP address, ensure that it is using an IP Address in the range of the WPN802. The WPN802 default IP Address is 192.168.0.231 and the default Subnet Mask is 255.255.255.0. The WPN802 default setting is for a static IP address. If the network where you are connecting it is using DHCP, configure it accordingly. See the CROSS REF for more details.
I cannot access the Internet or the LAN with a wireless capable computer.
There is a configuration problem. Check these items: You may not have restarted the computer with the wireless adapter to have TCP/IP changes take effect. Restart the computer. The computer with the wireless adapter may not have the correct TCP/IP settings to communicate with the network. Restart the computer and check that TCP/IP is set up properly for that network. The usual setting for Windows on the Network Properties is set to Obtain an IP address automatically. The access points default values may not work with your network. Check the access point default configuration against the configuration of other devices in your network. For full instructions on changing the access points default values, see CROSS REF.
When I enter a URL or IP address I get a timeout error.
A number of things could be causing this. Try the following troubleshooting steps. Check whether other computers work. If they do, ensure that your computers TCP/IP settings are correct. If using a fixed (Static) IP Address, check the Subnet Mask, Default Gateway, DNS, and IP Addresses. If the computers are configured correctly, but still not working, ensure that the WPN802 is connected and turned on. Connect to it and check its settings. If you cannot connect to it, check the LAN and power connections.
If the WPN802 is configured correctly, check your Internet connection (DSL/Cable modem, etc.) to make sure that it is working. Try again. When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost. Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.
Using the Reset Button to Restore Factory Default Settings

The reset button on the rear panel of the WPN802 has two functions: Reboot: When pressed and released quickly, the WPN802 will reboot (restart). Reset to Factory Defaults: This button can also be used to clear ALL data and restore ALL settings to the factory default values. These settings are shown in Default Factory Settings on page 3-1.
To clear all data and restore the factory default values: 1. Power off the WPN802 and power it back on. 2. Use something with a small point, such as a pen, to press the reset button in and hold it in for at least five seconds. 3. Release the reset button. The factory default configuration has now been restored, and the WPN802 is ready for use.
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Troubleshooting