To Move an Icon: Scroll and select icon with the cursor Press the Menu key to open the Application Menu. Select Move or select Move To Folder. Scroll to new position (or folder) and push in TrackBall.
To Hide an Icon: Simply choose HIDE on the above Menu. To Show Hidden Icons: Simply choose SHOW ALL on the above Menu.
Some applications / icons can be Deleted to clear up clutter.

Can you SEE me now?

Change the Screen / Keyboard to improve visibility and productivity!
Select Options > Screen / Keyboard: Adjusting the Font Size: Adjust Font Family to change Font.
Increase / decrease Font Size as needed. Using Style to make characters Bold, Italicized or Underline. Use Font Smoothing on larger text sizes to make characters smoother and cleaner.

Change the Backlight:

Adjust Brightness and Timeout length to fit usage needs for screen visibility. Disable the LED Indicator will turn off flashing coverage status light.
Convenience Key: Adjust the side Convenience Key to quickly launch favorite applications.
Wireless Calling and Nextel Direct Connect
BlackBerry revealed. Setting the Options.
Reach Out and Call Someone

My Wireless Number?

Press for Phone, number should be listed on top.

One Time Dialing:

Click Phone icon or Talk / Send Key. Enter a phone number. (or) Highlight a previous call from the log. BlackBerry will also auto-search contacts as you type, select a contact if found. Press the Talk / Send Key.
Users can also dial directly from the home screen.

(Enabled by default.)

From Contacts:
Click the Contacts icon Scroll to desired name and press Talk / Send Key. Select the number you wish to call,

(if needed)

Talk / Send Key

Pick Up the Phone!

Receiving a Call:

-Incoming Calls!!!

Incoming Calls will display Caller ID information as available.
The number if available will appear on the screen. If the number matches a contact, their ID will display. Press Talk / Send button to answer. Press End button to ignore.
Rolling Trackball or pressing Volume keys will mute call ringer.

Call Waiting:

While on a call, a message will pop up of the incoming caller. Press Talk to Answer new caller. Press End to Ignore and send call to voicemail. (or) Press Menu and select an optionAnswer- Hold Current Call Waiting Answer- Drop Current End current and switch
To switch between calls, press

Talk button.

Press the
End Key to hang up or disconnect a call.
Multi-Task while on a call

The BlackBerry can do a variety of things while on a phone call!
Press Menu for In-Call options: Place a call on Hold. Mute your microphone Insert Notes during the call Add Participant (3-Way Call) Call your Voicemail Hide the active call screen Turn Speakerphone on/off and more!

Volume:

Press the + / - side volume keys to adjust audio level.

Speakerphone:

Press the $ key to turn on / off speakerphone.

Mute Button:

The Mute Key is located on the top left of the Curve. Press to Mute / Un-Mute the microphone

Extensions

Hold the 8 key to get a letter X then type in the Extension

Other Wireless Features

The Curve can support conference calling and more!

Three-way Calls

Connect to the first caller. Press Menu > Add Participant. Choose: Type a name /search Contacts
Manual entry Select person from call log.
Press Send key to call person. Once connected to the second person, press Menu > Join to combine.

Nextel Direct Connect

Fastest national push-to-talk network*
Direct Connect ID (DCID):
Set of identifiers defined as-
Area ID / Network ID / Member ID
From Call Log, press Menu > Status. Handset DCID will be shown.

Send Alert

Call Alerts:
Allows you to alert a user to begin a walkie-talkie call and not interrupt others.
When initiating a DC conversationUse the trackball to select Alert.

Receive Alert

Ready to Alert will appear. Press the DC Button will send an Alert to the recipient requesting a DC call. Receiver can then DC back to begin conversation or Queue for later to respond at a more convenient time.
*Fastest 2008 Sprint. All rights reserved set-up time. claim based on initial call

Using Direct Connect

Direct Connect, simple, fast, done!

Using Direct Connect:

Enter the DCID, with * as needed. Press and hold the side DC Button to initiate the Direct Connect Call. Once the Curve chirps, begin talking. When complete, release the DC Button, a clear floor chirp will sound. Other user can then speak. Once user is finished, press DC Button to respond.

Direct Connect from Contacts:
With a contact highlighted, press DC Button to initiate a DC conversation. To send a call alert, press Menu > Call Alert, then press DC Button.

Speed Dials

User can assign all 26 keypad buttons to quickly dial numbers from the Home screen or Phone application
Note: 1/W key is default to dial Voicemail.
Speed Dial can be setup by either holding a key to assign or by selecting View Speed Dial List from the Phone application. Once configured the user can simply hold the appropriate key for a few seconds to call the assigned number or contact.

Letter Dialing

From the Call Log (Phone App), dialing numbers using letters is easy.
Simply dial out the word you want to call. Press the ALT key + letter for corresponding letter.

(i.e. 1-800-FLOWERS)

The Curve will automatically convert the letters to the appropriate numbers. (Dialing only)

Voice Dialing

Voice Dialing allows simplified hands-free dialing

Using Voice Command

Press the Voice Command Icon
(Bluetooth users can simply hit the BT talk button)
When prompted, say the appropriate task:
Call Check Prompts -Dial a number or contact. -Status of a BlackBerry item -Turn voice prompts on or off.

Calling:

VC will dial manually spoken numbers VC will search contacts to match spoken name (First name, last) Results will be prompted to confirm or select another result.

Check:

Check status of device such as Signal strength, Battery, Phone Number, etc.

Prompts:

Voice dialing help assist status. (On / off)

Managing your Contacts

BlackBerry revealed. Setting the Options. Wireless freedom to Direct Connect.

Contacts.

Keeping in Contact with your People
The Curve interfaces with your Outlook Personal Address Book to keep your contacts close at hand.
Contacts are listed in alphabetical order:
Scroll through to find the contact of choice. Quick jump to select contacts by typing out the first few letters of their name. Press enter or push in with the Trackball to view details, call, DC, or email the selected contact.

Contacts will list details such as: Address Company Direct Connect ID Email IM IDs Office Phone Alternate Phone #s Wireless # Web Page Address Notes BB PIN

And more!!!

Expanding your Network
Add Contacts on the fly and your BlackBerry will update your Outlook Personal Contacts wirelessly!

Adding Contacts:

Select New Contact from the beginning of the Contact listing. Enter in the contact information. Add extra details such as a BB PIN. Contacts can be customized with a picture or ringtone. When finished, press Menu Key and select Save.
Existing Contacts can also be edited!
Simply highlight the contact. Press Menu key > Edit. Make changes to the contact info as needed. When complete, press the Menu key again and select Save.
Creating Contacts from Links and Call Logs
Create a Contacts from the call logs:
From Home screen, select Phone icon. Scroll to the number listed in the log you wish to add. Click the Menu key, select Add to Contacts. Complete the rest of the contacts information. Press the Trackball to view the menu and pick Save.
E-mail addresses and phone numbers can be stored from websites or emails in the same way.

Customizing Contacts:

When Creating or Editing a contactPress Menu > Add Ring Tone Add Picture. Select and adjust accordingly. Menu > Save when complete.
Business is Email and Email is Business

The Expanding your

Emails is Business.
Emails make the world go round!!!
The Message List syncs in real-time with your Inbox.
Emails appear in chronological order. Icon status indicator on the left of the message.
Gold Envelope: Blue Envelope: Check Mark: Slanted Envelope: Envelope with ! Point: Paperclip on Envelope: Paper with bent corner: New message Open / Read message Message has been replied to. SMS / Text message High Priority Message Message with Attachment Draft Message

Viewing a message:

Press Enter on message (or) Click in on Trackball. Scroll upwards to view message header information. Scroll downwards to view additional message content. Emails are shown in Text or HTML format, fitted to the BlackBerry screen with images and style rules. Links and/or phone numbers will be underlined.

Open Hailing Channels- Composing an Email.
Composing a message is easy just like on your PC

Creating a new email:

From the Message List, press the Key and select Compose Email. Enter in the name of the contact. Menu
Select name from the drop down list provided via the address book or Select LookUp to use the GAL or Manually type in an email address.
Press Enter will accept selection.
Add cc / bcc as needed Enter in Subject and Body of message. Use AutoText as needed for faster messages. Engage Check Spelling to search for errors Press the Menu key and from the Submenu select Send when complete.
In Response to. I have sent your query to.
With Messages, you can Reply, Reply All, & Forward to others! Replying to a Message
Press Menu key and select accordingly. (or) Press R to Reply or L to Reply All. Enter in the response. Add additional correspondents if needed Press Menu key again and select Send.
Mark Messages Read / Unread: Select Mark Read (Unread) from the

Forwarding Messages:

Select Forward from the Menu or press F. Enter email address (es) of who will receive the forwarded message. Add additional comments if needed. Press Menu key again and select Send when ready.
Potato or Potatoe? Whos right?
Engage the Spell Check to be clear and concise.

Configuring Spell Check:

Options > Spell Check. Customize preferences as needed. Enable Auto-check to validate emails prior to sending. Select Custom Dictionary to add / remove words to check with.
Using Spell Check in Messages:
While writing a messagePress Menu > Check Spelling. Errors will be underlined with suggestions for misspelled words. Press Enter to choose a suggestion. Press Back to ignore.
Message Options, Out of Office and Signatures
Key Options to keep your emails working hard!

While in a draft email:

Press the Menu key. Select Options from the menu. Set message Priority: High, Normal or Low

From the Message Inbox:

Press the Menu key. Select Options from the menu. Select E-mail Settings.

Out of Office:

Set to Yes to Turn On Out of Office Alerts Add a Custom Message to be sent out.

Auto Signature:

Set to Yes to Customize and include a Signature for your BB with email replies.
Note: Signatures do not carry over from Outlook.
Clean Up! Creating Organized Chaos.
There are several ways to delete / file messages on the BlackBerry.
To Delete a single message:
Highlight a message, Press the Menu key and select Delete from the listing. or Press the DEL key on the keyboard!
To Delete multiple messages:
From the Message Inbox, press and hold the Left Shift key and scroll with the track wheel. This will highlight several messages at a time then press the DEL key.
To Delete days of messages at a time:
Scroll to any Date Line, example Nov. 26, 2008 and press the Menu key. Choose Delete Prior and you will delete all messages INCLUDING that date and before.

Save Messages:

Messages can be stored on the BlackBerry by selecting Save from the Menu.
Staying Attached and exploring new Links
The BlackBerry has a standard attachment viewer built in compatible with most file formats.
In an email with a Paperclip symbol, the attachment will be listed at the top of the email.
In addition, the attachment will also be listed at bottom of the email message.
Simply highlight the attachment and click in with the Trackball to open the attachment. While viewing attachments, press the Menu key to select options such as Zoom or Rotate. Attachments can be viewed or forwarded. They can be even stored on the memory card.
View popular attachment types including -.doc,.ppt,.pdf,.gif,.jpg,.tiff,.asf,.wmf,.wav,.mp3,.xls,.txt

Attachment Viewing

The Curve provides a variety of options to work with MS Office attachments.
Dataviz Docs to Go now included!
Word and Excel files can be stored, viewed and edited direct from the Curve. Slideshow to go works with PowerPoint for mobile presentations. (Application on CD) DOCs To Go can be launched independently from messages in the Applications Folder. When viewing Office documents, press Menu > Edit to make changes.

BlackBerry Messenger

Blackberry Messenger is BlackBerry to BlackBerry Instant Messaging
BB Messenger allows you to chat with one or multiple users for quick answers in situations where calling or emails would not be effective. BB Messenger runs separately of your email so you can stay in contact regardless of mail server status. Access by choosing BlackBerry Messenger from Home Screen.
First Time users will need to setup a User Name and Password Add IM Contacts via the BB Submenu Just provide the Email Address, PIN ID or pull the contact from your Address Book Contacts being Added can approve or deny requests. Contacts will show status of Available, Pending or Unavailable. Click on highlighted Contact to begin conversations (IM Chats) Emoticons available via the SYM key
Keeping your schedule intact
Being in two places at once
Calendar syncs in real time with your PC calendar

Viewing Appointments:

There are four main calendar views. Highlight and click the Trackball to see calendar entry details.

Agenda (A)

Day (D)

Week (W)

Month (M)

Adding an Entry

Calendar entries can be added just like on your PC!
Adding a Calendar appointment:
Scroll with Trackball or select from Submenu > Go to Date
If Quick Entry is EnabledClick in on Trackball and select New or begin typing in Calendar details.
If Quick Entry is DisabledClick in on Trackball and select New or press C.
Enter in Entry Details Add Recurrence if needed. Press Menu key and select SAVE when done.

Calendars and Meetings

The BlackBerry allows you receive meeting requests while in the field while also initiating your own!

Meeting Invites:

Meeting requests will appear just like in Outlook. Open the Menu and select one of the responses:
Accept or Accept with Comments. Tentative or Tentative with Comments. Decline or Decline with Comments.
Adding attendees to your meeting:
When creating a calendar appoint, open the Menu. Select Invite Attendees Choose clients from your contacts, or manual entry. Select View Availability to get a snapshot of clients calendar status. (Must be on the same BES).

Once saved, a meeting request will be sent to the client. The Curve meeting details will list attendee status if theyve accepted or declined the event.

Expanding your Calendar.

Use Calendar to reach your network in new ways
Storing Conference Call Info:
Allows for easy access to Dial-In numbers. From Calendars, press Menu > Options > Conference Call Options. Enter in Moderator and Participant information. Press Menu > Save to store.

Using Conference Call:

When setting up calendar entries, click on Conference Call. While viewing the entry, press Menu > Join Now Curve will dial the Conference Bridge and prompt to enter the Access Code. Participants will only see participant Code.

Calendar Options

Define your Calendar, not the calendar define you!

Using Calendar Options:

Press Menu > Options > General Options. Formatting: Adjust First Day of Week to fit your work schedule. Start / End of Day adjust Day View accordingly. Views: Initial View is default Calendar view. Set Agenda view options to meet your work style. Actions: Snooze controls alert repetition defaults. Default Reminder sets advance warning of events. Disable Quick Entry to use Calendar Shortcuts. Change past calendar history on the Curve using Keep Appointments.

The Internet redefined.

A new view of the Mobile Web
Curve gives you the power of the net in an easy to use format.

To Open the Web Browser:

Select the Browser icon The default page displays:
Address bar Bookmarks Type the web URL to visit
Stored listing of websites
Previously visited websites

History

Enter address or select a page to visit. Improved HTML support for Web-browsing! Provides identical experience to your PC. BlackBerry support following web formatsBlackBerry Web WAP (Mobile Web) HTML BlackBerry support most web features.

(Flash not supported)

Expanding the Web Experience

Navigating the Web:

Simply type the address to visit a web page. The default web screen has a search field that uses Google to find content. To navigate, use the trackball. Press Menu > Page View to switch web formats. Press Menu > Zoom In (Out) to get an improved look at the webpage. Click on an image to view it full-screen. Media links such as videos or music will automatically play in Media when selected.
Bookmark your memories of the web.

Adding Bookmarks:

Go to the Page you want to bookmark. Press Menu > Add Bookmark. Enter / Modify Site Name. Change Folder if needed. Selecting Available Offline stores a copy on the BlackBerry for later review. Turn On / Off Auto SynchronizeThis allows for auto update and storing of the webpage on the BlackBerry.

Set other options as needed. Select Add when finished.

Using Bookmarks:

Press Menu > Bookmarks. Select listing of choice. Stored address for bookmark will load.

BlackBerry does Wi-Fi

The 8350i supports Wi-Fi for high speed data access!
Wi-Fi provides greater data speeds for the BlackBerry when available.
From the Home Screen, select Manage Connections > Wi-Fi to enable / disable. The 8350i will automatically identify local hotspots. Use the Wi-Fi wizard to connect with proper SSID or Passkey and create multiple profiles. Profiles can be stored for later use. Data will seamlessly transfer on / off network. Wi-Fi and Wireless Calling or Direct Connect can be utilized simultaneously. See our Advanced Wi-Fi course for in-depth details.
Tracking the Dots with GPS

BlackBerry Maps

The Curve features autonomous GPS that can be engaged for e911, Location Based Services (LBS) and maps! Built-in GPS Receiver:
Automatic, autonomous simultaneous No External GPS receiver / antenna required. Supports Location Based Services, Map and Tracking Applications Interfaces with Public Safety Agencies deployed with e911 equipment.

BlackBerry Maps:

Free map program interfaces with GPS. View maps and travel directions. Search nearby businesses or Points of Interests Visual Routing and Step by Step route instructions. Share location data with Email and other applications including direct from Contacts mapping.

Using BlackBerry Maps

BlackBerry Maps provide easy navigation!

GPS Navigation:

Press Menu > Start GPS Navigation. Curve will query satellites to pinpoint location. Press I to Zoom In, O to Zoom Out. Use Find Location to enter an address. Use Search to find local points of Interests.

Directions:

Press Menu > Directions. Select Start Point. Enter Destination. Curve will list Step by Step directions.

Advance GPS options

GPS provides advanced features for work or play!

GPS and Pictures:

When taking pictures, the BlackBerry GPS allows Geotagging. This provides Latitude and Longitude data. Can be used with BB Maps to mark locations. GPS Data is stored in picture properties. Geotagging can be integrated into maps and various web and desktop applications. From Camera, Menu > Options. Set Geotagging to Enabled.

Find your Contacts:

Fill out Contact entry, including address details. BB Maps can use data to map Contacts Position. Can also be used to provide Directions to Contact.
Express yourself with your ringers
Profiles (Sounds, Ringers and Alerts, oh My!)
The Curve has several default ringer / alert profiles to stay alerted of calls and events!

Setting a Profile:

Select the Profile Icon to view the BlackBerry Profile Choices. Select Profile of choice and click in with the Trackball. The Profile in use will show (Active)
Loud: Vibrate: Quiet: Normal (Default): Phone Only: Off:
Vibrate + Ring (Highest Volume Settings). Vibrate all alerts. Red LED flashing only. Vibrate (In holster). Silent email and ringing phone (Out of holster). Tone (Out of holster). Vibrate + Tone for Phone (In holster ). No Ringers / Alerts

Customize your Profile

Editing a Profile allows you to select custom alerts and notifications that fit your work / lifestyle! Editing a Profile:
Scroll down the list and select Advanced from the bottom of the profile listing. Highlight the profile to modify. Press Menu > Edit. Highlight the Notification Category to change.
PhoneHandles incoming calls Messages (Desktop)- Handles Emails
Press Trackball to select. Make changes to Profile to suit your needs!!!
Individual each Profile Subcategory

Profile Options:

Separate options for use of BlackBerryIn Holster and Out of Holster
Ring Only Ring and Vibrate None
Tune controls the ringtone used for an alert. Adjust Volume to ideal sound levels. Number of Beeps / Vibrations controls ringtone repetition cycles. Set Notification for LED flashing. Press Menu > Save when finished.
Direct Connect / GC Profile:
DC has its own category in each profile. Choose from: Vibrate (no sound)
Tone Both (DC Chirp) (Chirp + Vibrate)
Multimedia and Miscellaneous

Bluetooth

Bluetooth allows you to connect your BB to Hands-free Kits, PCs and more!
Short Range (30 feet) wireless link.
How does it work with the BlackBerry?
The BlackBerry interconnects with Bluetoothenabled wireless earpieces, headsets and car kits through an easy pairing process The pairing process takes as little as a minute. Bluetooth allows a variety of features to be transferred to / from select devices. BT Features:

Wireless Bypass Data Transfer DUN Audio Source AV Remote
SIM Access Headset (HSP) Handsfree (HFR) Serial Port Profile Desktop Sync
Activating / Pairing Bluetooth (Overview)
Connecting with Bluetooth:
Select fromBluetooth Setup Wizard in Setup Folder Options Menu Manage Connections
Once Enabled, press Menu > Add Device. Curve will search for devices in range that are in active BT pairing mode. (See other device manual) Select BT device to pair up with.
Enter in appropriate PIN code (0000, 1234, etc.) Once paired, LED will flash blue when in use.
Press Menu > Options to customize available Bluetooth features for the BlackBerry.
Like sands through the hourglass, so are the.
Keep time close at hand with new clock and alarm features.
Uses for the BlackBerry Clock:
Alarm Clock Stopwatch Timer (Countdown) Screensaver Select Clock app to display the Curve clock. Press Menu to select a feature or Options to customize the time view. Select Bedside Mode for a dim screensaver. Clock can be set for Analog or Digital

Smile, using the camera

Never miss a moment with the 2 MP camera!

Using the Camera:

The Right Convenience Key by default activates the camera. (or) Select the Camera icon. Use the screen as a viewfinder. Push up or down on the trackball for zoom. Press Menu key for camera options. The camera features an auto flash sensor. When ready, press the Right Convenience key or click the Trackball to capture the shot.

Shots Remaining

Zoom Level Flash Image Mode

Post Shot Options:

Options once a shot is taken: Take another picture. Set Image as (Background, Caller ID) Rename / Save Folder Discard Picture Email picture.
sReport- Your Videos, your way

Camera Options:

Adjust features to maximize image quality. Press Menu > Options. Change Flash Settings. Adjust White Balance. Maximum Picture Size is 2MP. Use Store Picture and Folder to set image save location.

Filming Video:

Curve can film mobile videos at 240 x 180 (normal) and 176 x 144 (low-res) resolution. Launch Video Camera. (or) from the camera, press Menu > Video. Click Trackball to start / stop the video. Film maximum length is based on memory.

Space Remaining

Start Pause

Length

Reviewing and Sharing your Masterpieces
Sending a picture or video: While reviewing an image or video, press to send. Select Send As: Email (or) BB Messenger Enter in contact / recipient. Add Message or commentary. Press Menu > Send.

Reviewing your masterpieces:
Use Media Player to review pictures and videos. Select Media > Pictures (Videos) > My Pictures. Select storage Folder to view. Highlight and select image to view in detail. Press Menu for optionsZoom Rotate Slideshow Adjust screen / view size. Manage Image (Copy / Move / Delete) Set as Caller ID / Background / etc. Send to others. (As email / BB Messenger)

Support Links

BlackBerry Website

http://blackberry.com

Sprint Blackberry Internet Service
http://nextel.blackberry.com

BlackBerry Support

http://na.blackberry.com/eng/support/

Sprint Coverage Maps

http://sprint.com/coverage
Sprint Software Downloads
http://sprint.com/downloads

Sprint Support

http://support.sprint.com

DSS Online Trainings

http://sprintdss.com

Thank you for Attending

Written by:

Thien Tran Tracie Akwei

Jerome Ray Shelly Morgan

If you log into the BlackBerry Internet Service website using a browser on your BlackBerry device, click the Help link on the Web page.
Using Your BlackBerry 8350i
Now that you have your BlackBerry device set up and ready to use, you can start taking advantage of all the features of your BlackBerry device. This section outlines many of the basic features of your BlackBerry device. For complete details, click Help ( ) or access your complete user guide on the BlackBerry User Tools CD that was packaged with your BlackBerry device. Heres a list of basic features to get you started:

Direct Connect and Group Connect (page 18) Making and Answering Phone Calls (page 21) Voicemail (page 25) Entering Text (page 26) Sending Email Messages (page 26) Sending MMS Messages (page 27) Sending PIN Messages (page 28) Contacts (page 28) Calendar (page 30) Camera (page 31) Video Camera (page 32) Going to Web Pages (page 33) Setting a BlackBerry 8350i Password (page 33) Locking and Unlocking the BlackBerry 8350i (page 34) Inserting a microSD Card (page 35) Using Your Device
Location Settings (page 36) Using Bluetooth With Your BlackBerry 8350i (page 37) Installing the BlackBerry Desktop Software (page 38) About the SIM Card (page 39) Finding Help With Other Features (page 40)
Direct Connect and Group Connect
Making a Direct Connect Call
1. On the Home screen or on the phone screen, do one of the following:
Use the keyboard to enter a Direct Connect number. Direct Connect numbers contain three parts (Area ID, Network ID, and Member ID), separated by asterisks (for example: 999*999*9999 or 555*55555*55). Type part of a contact name (matching entries appear at the bottom of the screen). Highlight a contact name or a Direct Connect number. On the phone screen, highlight a Direct Connect entry in the call list.
2. Press and hold the Direct Connect (DC) button (
) on the side of your BlackBerry device. Begin speaking after you hear a chirping sound.
In consideration of the recipients privacy, you may choose to press and release the DC button and await a response rather than speaking initially.
3. Release the DC button to listen. 4. To end the call, press the END/Power key (
) or wait for the call to terminate. A Direct Connect call ends automatically after there is no activity for several seconds.
Making a Group Connect Call

You can communicate with up to 20 Direct Connect contacts simultaneously using Group Connect. To make a Group Connect call, select a Group Connect list from Contacts or the call list and press the DC button. (For information on creating Group Connect lists, see Creating Group Connect Lists on page 29.)

1. Click Contacts (

the call list.
) to display the contacts list or press the Send key (

) to display

2. Highlight a Group Connect entry and press and hold the DC button (
Answering a Direct Connect or Group Connect Call
1. When you receive a Direct Connect or Group Connect call, your BlackBerry device emits a
tone or vibrates, after which you may hear the voice of your caller. (In consideration of privacy, many callers will initiate the call and await a reply before speaking.)
2. If applicable, wait for the caller to finish speaking. 3. Press and hold the DC button (
4. Release the DC button to listen. 5. To end the call, press the END/Power key (
) or wait for the call to terminate. Direct Connect and Group Connect calls end automatically after there is no activity for several seconds.

Using Your Device

). Continue as with a Direct Connect call. During a Group Connect call, the name of the group and a list of group members is displayed. The green icon next to a members name or number indicates he or she is active on the call. The icon next to an entry indicates the member who is currently speaking. The icon indicates a group member is not present on the call.

Sending a Call Alert

Sending a Call Alert lets the recipient know you want to talk to him or her on a Nextel Direct Connect call. When you send a Call Alert, the recipients phone sounds an alert and displays your name or Direct Connect number.
Use the keyboard to enter a Direct Connect number and then press > Alert. Type part of a contact name. (Matching entries appear at the bottom of the screen.) Highlight a contact name or a Direct Connect number and then press > Alert.
2. Press the DC button to send the Call Alert.
Call Alerts cannot be sent to Group Connect entries.
Responding to a Call Alert
When you receive a Call Alert, press and hold the DC button to make a Direct Connect call to the sender. or To send a Call Alert to the queue to respond later, click Queue from the Call Alert screen. The Call Alert will appear in the Direct Connect call log. (Click Messages [ ] to display a message list and then press and to display the Direct Connect call log.) To reply, highlight the Call Alert and press and hold the DC button. Tip
You can also reply to Call Alerts by sending a return Call Alert. From the Call Alert, > Alert [name]. press

Making and Answering Phone Calls

Making a Phone Call

On the Home screen or on the phone screen, type a phone number and press the Send key ( ). To end the call, press the END/Power key ( ). Note
Press the Send key on any screen to open the phone screen.
Select a contact, call log, or phone number link on any screen and press the Send key ( ) to make a call.

Answering a Phone Call

To answer an incoming call, click Answer or press the Send key ( To end the call, press the END/Power key ( ).
Using the Included Headset
For best results when making phone calls and listening to media files, use the stereo headset included in your BlackBerry device package.

In-Call Options

During an active call, press to display a menu of available in-call options, which may include Hold, Add Participant, Swap, Join Conference, Enhance Call Audio, Mute, Notes, Notes, New Call, Call Voice Mail, Activate Speakerphone/Handset, View Contacts, View Calendar, View Messages, Switch Application, and Home Screen.

Using the Mute Option

To mute the microphone during a call, press the Mute key on the top of the BlackBerry device or click the trackball and then click Mute. To turn the microphone back on, press the Mute key again or click the trackball and then click Turn Mute Off.

Using the Speakerphone

To turn the speakerphone on or off during a call, press the Speakerphone key (

Call Waiting

To answer an incoming call waiting call:
When you hear the tone and see the Waiting Call message, press the Send key ( ) to answer the incoming call and put the other call on hold.

To switch between calls:

Click the trackball and then click Flash.

Call Forwarding

To forward all incoming calls to another number:

1. Press 2. Press

> Options > Call Forwarding.
> New Number or Edit Numbers. To add a new number, enter the number and press the Enter key ( ) or click the trackball. To edit a number, highlight it, click the trackball and select Edit, change the number, and press the Enter key ( ) or click the trackball.
3. Click Forward All Calls and then click Do Not Forward to display the forwarding number

options.

4. Click a number, press

, and click Save.

To deactivate Call Forwarding:

1. Press

2. Click Forward All Calls and then click the forwarding number to display the forwarding 3. Click Do Not Forward, press

Note , and click Save.

You are charged a higher rate for calls you have forwarded.

You may also choose to forward specific types of unanswered calls to various numbers. From the Call Forwarding screen, click Forward Unanswered Calls and then select a number for If Busy, If No Reply, and If Not Reachable. By default, these numbers are set to the voicemail access number (area code + prefix + 6245).

Making Emergency Calls

You should be able to make emergency calls even if your BlackBerry device is locked, your account is restricted, or if no SIM card is inserted, provided you are within range of a compatible wireless network. To make an emergency call:

(1) and press

To make an emergency call if your BlackBerry device is locked:
Click the trackball, click Emergency Call, and then click Yes.
Enhanced 911 (E911) Information
Your BlackBerry device features an embedded Global Positioning System (GPS) chip necessary for utilizing E911 emergency location services where available. When you place an emergency 911 call, the GPS feature of your BlackBerry device begins to seek information to calculate your approximate location. Depending on several variables, including availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your approximate location. IMPORTANT
Always report your location to the 911 operator when placing an emergency call. Some designated emergency call takers, known as Public Safety Answering Points (PSAPs) may not be equipped to receive GPS location information from your BlackBerry device.
The GPS feature on your BlackBerry device can help emergency personnel determine your location in instances where you are in a wireless coverage area, your device is able to communicate with a GPS-enabled satellite, and your emergency response center is equipped to process such information.

Voicemail

For information about setting up voicemail on your BlackBerry device, see Set Up Your Voicemail on page 11 for details.
New Voicemail Message Alerts
When you receive a new voice message, your BlackBerry device alerts you and prompts you to call your voicemail.
Retrieving Your Voicemail Messages
You can review your messages directly from your BlackBerry device or from any other touch-tone phone.
Using Your BlackBerry 8350i to Access Your Voicemail Messages
From the phone screen, press and then click Call Voice Mail. (Your BlackBerry device will dial your voicemail box.) If prompted, enter the passcode to access your voicemail.

Accessing Email Messages

) to display a message list.
2. Highlight a message and click the trackball to display the message.
MMS (Multimedia Messaging Service) messages may include text, pictures, videos, or audio files.

) or click SMS And MMS (

), and then press
2. Click Compose MMS. 3. Do one of the following:
If the recipient is not in your address book, click [Use Once], enter an MMS-compatible phone number or email address, and then click the trackball. If the recipient is in your address book, click the contact entry and then click an MMS-compatible phone number or email address.
4. Type a message, and then press
. To attach a file, click Attach Picture, Attach Audio, Attach Video, or Attach Voice Note, select a file, and then press.

5. Click Send.

Sending MMS Messages
Most common phone-to-phone text messages are sent and received as MMS messages on your BlackBerry device. Text messages sent from other phones or mobile devices to your wireless phone number arrive as MMS messages.

Sending PIN Messages

A personal identification number (PIN) uniquely identifies each BlackBerry device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. To find your PIN, click Options ( ) > Status from the Home screen.
1. Click Messages ( 2. Click Compose PIN.
) to display the messages list, and then press
3. In the To field, type a PIN or a contact name. 4. Type a message and then click the trackball. 5. Click Send.

Contacts

Adding Contacts
1. Click Contacts ( 2. Click New Contact. 3. Type the contact information, click the trackball, and then click Save.
) to display the contacts list, and then press.
If you have installed BlackBerry Desktop Manager software on your computer (see Installing the BlackBerry Desktop Software on page 38), you can also add Contacts by connecting your BlackBerry device to your computer and synchronizing with a compatible Personal Information Management (PIM) address book. See the BlackBerry Desktop Manager Online Help for details. If you have contacts saved on your SIM card, you can copy them to your BlackBerry devices contacts list. From the contacts list, press > SIM Phone Book > > Copy All To Contacts (to copy all entries) or Add to Contacts (to copy an individual entry). To copy individual contacts from the BlackBerry device contact list to your SIM card, highlight a contact and then press > Copy to SIM Phone Book.
You can communicate with a group of Direct Connect contacts simultaneously by creating a Group Connect list containing up to 20 Direct Connect contacts.
) to display the contacts list, and then press

On the Lock screen, roll the trackball. Click Unlock. Type your password and then press the Enter key ( ) or click the trackball. Note
When the BlackBerry device is locked, you should be able to make an emergency call without dialing the emergency access number, provided you are within range of a compatible wireless network. Click Emergency Call. Click Yes. For additional options and shortcuts, including locking the keyboard, see Navigating Screens on page 41.

Inserting a microSD Card

You can use an optional microSD media card to extend the memory available on your BlackBerry device for storing your media files such as videos, ring tones, pictures, or songs. Note
Your use of third-party products or services shall be governed by and subject to you agreeing to the terms of separate licenses, if any, for those products or services. Any third-party products or services that are provided (if applicable) with RIM's products and services are provided as is. RIM makes no representation, warranty or guarantee whatsoever in relation to the third-party products or services and RIM assumes no liability whatsoever in relation to the third-party products and services even if RIM has been advised of the possibility of such damages or can anticipate such damages.
1. Press the release button for the battery cover and slide the cover off. (See Insert the
SIM Card and Battery on page 5.)
2. If the battery is inserted, remove the battery. 3. Slide the media card holder door toward its hinges to unlock it (1). 4. Open the media card holder door (2). 5. Place the media card into the slots in the media card holder door so that the metal
contacts on the media card align with the metal contacts on your BlackBerry device when the media card holder door is closed (3).
6. Close the media card holder door and slide the media card holder door away from its

hinges to lock it (4).

7. Insert the battery so that the metal contacts on the battery align with the metal contacts
on your BlackBerry device and slide the battery cover back onto the device so that it clicks into place. (See Insert the SIM Card and Battery on page 5.)

Location Settings

Your BlackBerry device is equipped with a Location feature for use in connection with location-based services that may be available. Where services are available, the Location feature allows the network to detect your position. Turning Location off will hide your location from everyone except 911 (where compatible wireless coverage is available and the emergency response center is equipped to process such information). Note

Press and hold trackball

Click the trackball and click Copy
Click the trackball and click Cut
Click the trackball and click Paste Press the Escape key ( )

Fields

To change values in a field, highlight the field, click the trackball, and click a value. On an option screen, you can also select an option and click the trackball. Click Change Option, and then click a value.
To view a menu, press. If there is more than one available action for the item, a short menu of available actions is displayed.
To view more available actions for the selected item, press or click Full Menu.

Status Indicators

Shift mode Number lock mode Alt mode alarm set missed call count unopened message count missed calendar reminder voicemail message roaming sending data receiving data Bluetooth on paired with Bluetooth device unopened message opened message message with an attachment message is high priority SMS text message MMS message
filed message sent message message is sending message not sent draft message missed call received call placed call Direct Connect call Call Alert
Battery Status Indicators
Full battery power Low battery power Charging

Battery Tips

Try the following tips to extend your BlackBerry devices battery life:
For information about these options, click Help ( ) or access your complete user guide on the BlackBerry User Tools CD that was packaged with your BlackBerry device.
Set the BlackBerry device to turn on and turn off automatically. Turn off the connection to a wireless network when you are not in a wireless coverage area. Delete the original message when you send a reply. Lower the brightness of the backlighting. Turn off the flash in the camera. Send messages to multiple contacts using Add To, Add Cc, or Add Bcc. Charge your BlackBerry device regularly. Store your BlackBerry device in the carry pouch that was included with your BlackBerry device.
Wireless Network Coverage
You must be connected to the Nextel National Network to begin using many of the features of your BlackBerry device. To connect to or disconnect from the network, click Manage Connections ( ). Indicators on the Home screen show the wireless coverage level for the area in which you are using your BlackBerry device.
You can make and receive Direct Connect calls, use the phone, send and receive email messages, PIN messages, and MMS messages, receive SMS text messages, and use the browser. You can use the phone, send and receive email messages, PIN messages, and MMS messages, receive SMS text messages, and use the browser. You can make and receive Direct Connect calls, use the phone, and receive SMS text messages. You can use the phone and receive SMS text messages. You can make and receive Direct Connect calls, use the phone, receive and send MMS messages, and receive SMS text messages. Your connection to the wireless network it turned off. You are not in a wireless coverage area

Why can I not add a supported email address?
Verify that the email account that is associated with the email address that you want to add supports POP3 or IMAP4. Contact your email provider for more information about the address types that you can add. See the BlackBerry Internet Service Online Help for more information about adding supported email addresses.
When I add a supported email address, how does it work with the BlackBerry Internet Service?
When you add a supported email account (up to 10) to the BlackBerry Internet Service, a link is established between the BlackBerry Internet Service and the email account that is associated with the email address you have added. This link allows you to send and receive email messages from your BlackBerry device using the email account that you have added. Email messages continue to be delivered to the original email account as they were before you added the email account to the BlackBerry Internet Service. You also see email messages from the account that you have added in the message list on your BlackBerry device. Email messages that you read, file, or delete on your BlackBerry device should be reflected as read, filed, or deleted wirelessly in your email account. Changes that you make to email messages from another access interface are not reflected on your BlackBerry device. If you have a Microsoft Exchange or IBM Lotus Domino work email account, or an IMAP personal email account, email messages that you send from the BlackBerry device are copied to the Sent Items folder in your supported email account.
Likewise, email messages that you delete from the BlackBerry device are copied to the Deleted Items folder. Note
Depending on your email account type or mail implementation, wireless email reconciliation might not be available for your BlackBerry device.
To synchronize personal information management (PIM) data such as contacts, tasks, and appointments, you must install the BlackBerry Desktop Software. See Installing the BlackBerry Desktop Software on page 38 for more information.
Where Can I Find More Information?
The user guide is only a few clicks away on your BlackBerry device. To learn more about how to use your BlackBerry device, click Help ( ) from the Home screen. In any menu on your BlackBerry device, press associated with the program that you are using. and then click Help to see help topics
If you use the BlackBerry Internet Service, log in to your account using a desktop browser. (See Installing the BlackBerry Desktop Software on page 38 for more information.) On the menu bar, click Help to view the BlackBerry Internet Service Online Help. If you use the BlackBerry Desktop Software, on the menu bar, click Help to find the BlackBerry Desktop Manager Help and the BlackBerry User Guide. For additional BlackBerry device help and troubleshooting information, visit: www.blackberry.com/support.

unsolicited commercial voice, text, SMS, or other message; (d) to infringe on the copyright of another, or upload or transmit any virus, worm, or malicious code; or (e) in any way prohibited by the terms of our Services, the Agreement or our Policies.

Roaming

Roaming typically refers to coverage on another carriers network that we make available to you based on our agreements with other carriers. These agreements may change from time to time and roaming coverage is subject to change. Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up. You can pick up roaming coverage both within and outside our network coverage areas. Your Device will generally indicate when youre roaming. Depending on your Services, separate charges or limits on the amount of minutes used while roaming may apply. Certain Services may not be available or work the same when roaming (including data Services, voicemail, call waiting, etc.).
About Data Services & Content
Our data Services and your Device may allow you to access the internet, text, pictures, video, games, graphics, music, email, sound and other materials (Data Content) or send Data Content elsewhere. Some Data Content is available from us or our vendors, while other Data Content can be accessed from others (third party websites, games, ringers, etc.). We make absolutely no guarantees about the Data Content you access on your Device. Data Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent or objectionable. Youre solely responsible for evaluating the Data Content accessed by you or anyone on your account. We strongly recommend you monitor data usage by children/minors. Data Content from third parties may also harm your Device or its software. To protect our network, Services, or for other reasons, we may place restrictions on accessing certain Data Content (such as certain websites, applications, etc.), impose separate charges, limit throughput or the amount of data you can transfer, or otherwise limit or terminate Services. If we provide you storage for Data Content you have purchased, we may delete the Data Content with notice or place restrictions/limits on the use of storage areas. You may not be able to make or receive voice calls while using data Services.
Specific Terms & Restrictions On Using Data Services
In addition to the rules for using all of our other Services, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, wireless routers, Data Link, etc.), you cant use our data Services: (1) with server devices or host computer applications, or other systems that drive continuous heavy traffic or data sessions; and (2) as a substitute or backup for private lines or frame relay connections. We reserve the right to limit, suspend, or constrain any heavy, continuous data usage that adversely impacts our network performance or hinders access to our network. If your Services include Web or data access, you also cant use your Device as a modem for computers or other equipment, unless we identify the Service or Device you have selected as specifically intended

Your Payments; Late Fees

Payment is due in full as stated on your bill. If we do not receive payment in full by the date specified on your bill, a late payment charge, which may be charged at the highest rate permissible by law, may be applied to the total unpaid balance. We may also charge you any costs we pay to a collection agency to collect unpaid balances from you. If we bill you for amounts on behalf of a third party, payments received are first applied to our charges. You may be charged additional fees for certain methods of payment. We
Taxes & Government Fees
You agree to pay all federal, state and local taxes, fees and other assessments that were required by law to collect and remit to the government on the Services we provide to you. These charges may change from time to time without advance notice. If youre claiming any tax exemption, you must provide us with a valid exemption certificate. Tax exemptions generally wont be applied retroactively.

Surcharges

You agree to pay all surcharges (Surcharges), which include, but are not limited to: Federal Universal Service, various regulatory fees, Sprint administrative charges, gross receipts charges, and charges for the costs we incur in complying with governmental programs. Surcharges are not taxes and are not required by law. They are rates we choose to collect from you and are kept by us in whole or in part. The number and type of Surcharges may vary depending upon the location of your primary billing address and can change over time. We determine the rate for these charges and these amounts are subject to change as are the components used to calculate these amounts. We will provide you notice of any changes to Surcharges in a manner consistent with this Agreement (see Providing Notice To Each Other Under The Agreement section). However, since some Surcharges are based on amounts set by the government or based on government formulas, it will not always be possible to provide advance notice of new Surcharges or changes in the amount of existing Surcharges. Information on Surcharges is provided during the sales transaction and is available on our website.
Disputing Charges - You Must Still Pay Undisputed Charges

Location Based Services

Our network generally knows the location of your Device when it is outdoors and/or turned on. By using various technologies to locate your Device, we can provide enhanced emergency 911 services, and optional location-sensitive services provided by us or a third party. Environmental factors (such as
structures, buildings, weather, geography, landscape, and topography) can significantly impact the ability to access your Devices location information and use of location-sensitive services. The terms and conditions of any location-sensitive service that you purchase from us may provide more information about how location information is used and disclosed. Use of some of location-sensitive services may require network coverage. If any Device on your account uses a location-sensitive service, you (the account holder) authorize the end user to download, access and use location-sensitive services and agree to clearly and regularly notify the end user of your device that their location may be tracked or discovered. For additional information on location-sensitive services, see our Privacy Policy at our website.
911 Or Other Emergency Calls
Public Safety Officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional wireline phones, depending on a number of factors (e.g., whether your Device is GPS enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 911 operators may not know your phone number, your location or the location of your Device. In certain circumstances, an emergency call may be routed to a state patrol dispatcher or alternative location set by local emergency service providers. Enhanced 911 service (E911), where enabled by local emergency authorities, uses GPS technology to provide location information. Even when available, however, E911 does not always provide accurate location information. If your Device is indoors or for some other reason cannot acquire a satellite signal, you may not be located. Some Devices have a safety feature that prevents use of the keypad after dialing 911 you should follow voice prompts when interacting with emergency service providers employing IVR systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft. You agree to cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.). We may not waive any Early Termination Fees if you choose to terminate Services as a result of loss or theft of your Device.

Disclaimer of Warranties

WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE). WE DONT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DONT AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
You Agree We Are Not Responsible For Certain Problems
You agree that neither we nor our vendors, suppliers or licensors are responsible for any damages resulting from: (a) anything done or not done by someone else; (b) providing or failing to provide Services, including, but not limited to, deficiencies or problems with a Device or network coverage (for example, dropped, blocked, interrupted calls/messages, etc.); (c) traffic or other accidents, or any healthrelated claims relating to our Services; (d) Data Content or information accessed while using our Services; (e) an interruption or failure in accessing or attempting to access emergency services from a Device, including through 911, Enhanced 911 or otherwise; (f) interrupted, failed, or inaccurate location information services, (g) information or communication that is blocked by a spam filter, or (h) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism or government orders or acts.
You Agree Our Liability Is Limited - No Consequential Damages.
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES.
DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes
We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. You agree to contact us with disputes by calling or writing us as instructed on your invoice. We will contact you by letter to your billing address or on your Device.
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS. This document might contain references to third-party sources of information, hardware or software, products or services and/or third-party websites (collectively the Third-Party Information). RIM does not control, and is not responsible for, any Third-Party Information, including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply endorsement by RIM of the Third-Party Information or the third party in any way. Installation and use of Third-Party Information with RIM's products and services may require one or more patent, trademark, or copyright licenses in order to avoid infringement of the intellectual property rights of others. Any dealings with Third-Party Information, including, without limitation, compliance with applicable licenses and terms and conditions, are solely between you and the third party. You are solely responsible for determining whether such third-party licenses are required and are responsible for acquiring any such licenses relating to Third-Party Information. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use Third-Party Information until all such applicable licenses have been acquired by you or on your behalf. Your use of Third-Party Information shall be governed by and subject to you agreeing to the terms of the Third-Party Information licenses. Any Third-Party Information that is provided with RIM's products and services is provided as is. RIM makes no representation, warranty or guarantee whatsoever in relation to the ThirdParty Information and RIM assumes no liability whatsoever in relation to the Third-Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. MAT-21413-001 PRINTSPEC-024