For availability of approved enhancements, please check with your dealer. When you disconnect the power cord of any enhancement, grasp and pull the plug, not the cord.
Warning: Use only batteries, chargers, and enhancements approved by Nokia for use with this particular model. The use of any other types may invalidate any approval or warranty, and may be dangerous.

Getting started

The Nokia 9300 smartphone offers you various business applications, such as e-mail, office tools, and Web browsing, and flexible and fast network connections with EGPRS (EDGE).
Installing the SIM card, battery, and memory card
Keep all SIM cards out of the reach of small children. For availability and information on using SIM card services, contact your SIM card vendor. This may be the service provider, network operator, or other vendor. Use only compatible MultiMediaCards (MMC) with this device. Other memory cards, such as Secure Digital (SD) cards, do not fit in the MMC card slot and are not compatible with this device. Using an incompatible memory card may damage the memory card as well as the device, and data stored on the incompatible card may be corrupted. 1. Always switch the device off and disconnect the charger before removing the battery. With the back of the device facing you, press the back cover release button (1), and slide the cover in the direction of the arrows.
2. Insert the SIM card into the SIM card slot (1).
Make sure that the beveled corner of the SIM card is pointing down and the contact area on the card is facing downwards. Always remove the battery before inserting or removing a SIM card.
3. Insert the battery. Align the contacts of the battery with the corresponding connectors on the battery compartment.
Slide the memory card into the memory card slot (2). Make sure that the beveled corner of the memory card is pointing towards the SIM card slot and the contact area is facing downwards. See "Memory cards," p.14.
4. Insert the locking catches of the back cover into the corresponding slots, and slide the cover into place.
Tip: If you have inserted the battery, but the device does not start up, press the power key.

Charging the battery

1. Connect the charger to an AC wall outlet. 2. Connect the power cord to the bottom of the device. See Fig Keys and connectors, p.10. The battery indicator bar starts scrolling on both displays. If the battery is totally discharged, it may take a few minutes before the charging indicator is shown. The device can be used while charging.

Communicator keyboard

5 The Zoom keys. Pressing Chr+zoom keys makes the fonts and some icons larger or smaller. To deactivate, press the Chr+ again.
7 Menu key. Press the Menu key to open the menu or in multipage dialogs to move from one page to another.
8 Joystick. Move the joystick to the left, right, up or down to scroll through different lists. Press the center of the joystick to select or to perform the function of an underlined command button. To change the acceleration or the speed at which the cursor moves, select Desk > Tools > Control panel > General > Display > Cursor settings. 9 Sync key. Establish a connection, and press Chr+ Tip: You can use the arrow keys or the joystick to move on the menus and the display, for example in the Web application. The left arrow key is on the Bluetooth key (4), the up and down arrow keys on the zoom keys (5), and the right arrow key on the infrared key (6). Tip: Press Esc to cancel selections and close dialogs. Tip: Press the backspace key to delete items such as calendar entries and messages. Press backspace to delete characters on the left side of the cursor, or Shift+backspace to delete characters on the right side of the cursor. The communicator display turns on when you open the cover. The application that was active the last time the device was used is shown on the display. When you close the cover, the communicator display turns off. to synchronize your device with a compatible PC.
1 Menu. Press the Menu key to open the menu. You can use the joystick or the arrow keys to move in the menu, and press the enter key to select a menu option. 2 Folder. You can group applications, shortcuts, and notes to different folders. See "Creating new groups," p.21. 3 Scroll bar. For example, if you have a long file in Documents, the scroll bar helps you estimate where you are in the file, and how much of the file you can see. The longer the scroll bar, the more you can see of the file. 4 Command buttons. The commands on the right side of the display correspond to the command buttons. Note that when a command is dimmed, it cannot be used.

Desk main view

5 Application. To open an application from Desk, select the application, and press Open or the enter key. 6 Indicator area. The indicator area shows application and system-related information.

1 Dialog pages. You can move from one page to another by pressing the menu key.

Multipage dialog

2 Selection list. You can view different options in a selection list, and select one of them.
3 Command buttons. You can use the command buttons to perform functions on a dialog page, or in a selection list.
If there is more than one frame on the display, the selected frame is always highlighted. You can move between the frames by pressing the tab key. To switch between open applications, press Menu, select application list. Switching between open applications , and select the application. You can also close applications in the
Tip: Press Chr+the tab key to switch between open applications. Press Chr+the tab key again to move in the list.

About the display

A small number of missing, discolored, or bright dots may appear on the screen. This is a characteristic of this type of display. Some displays may contain pixels or dots that remain on or off. This is normal, not a fault. About the Menu key The communicator keyboard has a Menu key. Press the Menu key to access the various menu options. The options available depend on the application you are in. The chosen option affects the item that is currently selected or open. In multipage dialogs you can use the Menu key to move from one page to another.
Scrolling and making selections
Use the arrow keys or the joystick to move the cursor and make selections on the communicator interface. Scrolling on the communicator interface There are four separate arrow keys that you can use for scrolling. Scrolling means that you move up, down, left and right in the application groups on Desk, in an application, in the text, or in the Menu. The joystick functions similarly to the arrow keys, but you can also press the joystick down to open files or perform the function of an underlined command button. Making selections To select text left of the cursor, press and hold the Shift key, and press the left arrow key until you have selected the text. To select text right of the cursor, press and hold the Shift key, and press the right arrow key until you have selected the text.
To select different items, such as messages, files, or contacts, press the arrow keys up, down, left or right to scroll to the item you want.
To select items one by one, scroll to the first item, press and hold the Ctrl key, scroll to the next item, and press space bar to select it. To select an object in a file, for example an attachment in a document, move the cursor onto the object so that square markers appear on each side of the object.
To select a cell in a worksheet, move the cursor to the cell you want. To select an entire row, move the cursor to the first cell of the first column on that row, and press Shift+the left arrow key. To select an entire column, move the cursor to the first cell of the column you want to select, and press Shift+the up arrow key.

Working with worksheets

To insert data into cells, move to the cell with the joystick, and enter the information. To select an entire row in a worksheet, move the cursor to the first cell on that row, and press Shift+scroll left. To select an entire column, move the cursor to the first cell of the column, and press Shift+scroll up. To select the whole worksheet, press Esc. To format worksheets, select the cell or cells you want to format, press Menu, and select Format and an appropriate menu option. You can change the font and number formats, and adjust alignment, row height, and column width. To format borders or the background color of a cell, select Format > Cell appearance > Borders or Background color. To switch to another worksheet, press Menu, and select View > Worksheets, or Sheets/Charts if the workbook contains at least one chart. Select the worksheet, and press OK. To keep rows visible when scrolling, select the row below the area that you want to remain visible. To keep columns visible, select the column to the right of the area that you want to remain visible. Press Menu, and select View > Freeze panes. To add a new worksheet into a workbook, press Menu, and select Insert > New worksheet.
To search for data, press Menu, and select Edit > Find. Enter the text or numbers you want to find, and press Find. To search the worksheet according to certain criteria, press Options. To rename a worksheet, press Menu, and select Format > Rename worksheet. Enter the new name, and press Done.

Working with cells

To clear contents or formatting from cells, select the cells, and press Clear. If you select Formats, the formatting of the selected cells is removed, but the content remains. The default style is used. If you select Contents, the content of the selected cells is deleted, but the formatting stays the same. All clears both formatting and contents of the selected cells.
To insert cells, select the area where you want to insert new cells, press Menu, and select Insert > Cells. You can insert cells above (Shift cells down) or to the left (Shift cells right) of the selected range. If you have selected only one cell, only one new cell is inserted, and if you have selected a range of cells, a corresponding range of blank cells is inserted. To insert a new row or column, select Entire row or Entire column, and press OK. To select a range of cells, press Menu, and select Edit > Select. To select the entire worksheet, select Entire worksheet in the Range field.

Tip: You can select different bar colors for different types of entries. For example, use a green bar for hobbies and a red bar for business trips to get a quick overview of your activities during a week. To define a color for an entry, select the entry, and press Edit. Select the Status page, and Color/Symbol marking field.

Year schedule view

The Year schedule view shows the timetable for the selected year. Only entries with colors are shown. If there are several colors for the day, only one can be shown.

Anniversaries view

The Anniversaries view shows the anniversaries for four months at a time. No other entries are shown. Tip: To change the number of months shown in the anniversary view, press Menu, and select View > View settings.

To-do lists view

In the To-do lists view, you can view and create lists that contain to-do notes. The page number in the upper right corner indicates the position of the to-do list among other to-do lists. For example, 1/6 means that you are viewing the first to-do list out of six. To view the previous or next list, scroll left or right. To see a list of all to-do lists, press the tab key. To create a new to-do list, press Menu, and select File > New to-do list. On the Details page, enter the name, position, and sorting order of the to-do list. On the Visibility page, define whether to-do notes are visible in to-do lists only or in all calendar views, and the time position in which you want the to-do notes displayed in calendar views.
You can have more than one calendar file in use.

Calendar files

To create a new calendar file, press Menu, and select File > More options > New calendar. Select a location for the calendar file and enter a name for it. Press OK. To open another calendar, press Menu, and select File > More options > Open calendar. To save the currently open calendar file as a new file, press Menu, and select File > More options > Save as. Select a location for the new file and enter a name for it. Press OK. To add the contents of a calendar file to the currently open calendar, press Menu, and select File > More options > Import. Browse for the calendar file whose contents you want to import.

Instant messaging

IM allows you to chat with others on the Internet and is compatible with the following IM services: AIM, ICQ, and Yahoo.
Go to Desk > Instant messaging.
If IM is not available from your wireless service provider, it may not appear in the menu of your mobile device. Contact your service provider for more information about signing up for IM services and costs for services.
IM is different from SMS or e-mail because you can have a two-way or group conversation where all messages within the conversation are displayed in one screen as an ongoing dialogue. The contact list feature shows you when your friends, family members, and colleagues are online and available to exchange instant messages. Select the name, write the message, and send it. Your message stays on the screen and when your friend, family, or colleague replies, the reply appears on the screen above your original message so that you can track the conversation.

With the IM application, you sign on to an IM service to exchange quick messages with others who are online. You can manage a list of contacts, view the availability (online, away, offline) of each contact, receive status updates, and share your own availability. In addition, you can have multiple point-to-point conversations and/or multiple group conversations at the same time. Conversations can be saved for future reference. Finally, the IM application provides search functionality; you can conduct a search on IM users or on groups, and initiate actions based on the search results. For more information on the availability of IM settings, contact your network operator, service provider, or nearest authorized Nokia dealer.
Tip: IM contacts are not the same as phonebook contacts on your mobile device. Phonebook contacts do not contain IM contact information.

IM main application view

When login to an IM service is complete, your contact list for the service provider is retrieved automatically. If your contact list is not available, wait a few minutes and try to retrieve your contact list manually. The IM view changes depending on your activity. The set of frames displayed on the main window after you log in is different from the set of frames displayed when you are in a conversation with another IM user. After you log in, the folder frame is on the left side, and the current conversation frame is in the middle. Command buttons are always shown on the right side.
Navigating in IM - To switch between frames, press Tab. To move around inside a frame, scroll up or down. To expand a folder, scroll right. To collapse a folder, scroll left. Tip: Icons and text may appear different for each IM service.
To start an IM session online, select a service provider in the main window and OK. In the login dialog, type your user ID and password for the service provider, and select OK. An IM service provider may require the user ID to be in the format username@domain.com. The user ID can be up to 50 characters. The password can be up to 20 characters. To retrieve your IM contact list from the server, press Menu, and select Contacts > Fetch contact list.

Active conversation view

To begin a conversation, select New convers. You can start a new conversation while you are inside another active conversation. However, you cannot have two active conversations with the same contact.
To save a conversation, press Menu, and select Conversations > Save. The conversation is saved as a text file that can be opened with Documents.
Sending an instant message
To send a message with IM, select a contact from the Online contacts folder and select Send IM. Type a message, and select Send.

Creating an IM service set
To create a new IM service set, press Menu, and select Tools > Server settings > Create new. Define new settings in the Create new server setting list.
Setting your availability status
By default, you appear online to everyone logged in to the same IM service, and your status is available to all users. You can set your availability status to appear online to all users or to no one. To set your availability status, press Menu, and select My status > Share my status. Select from the following:
With all users to share your availability status with all users logged in to the same IM service. With no one to block your availability status from all users logged in to the same IM service.
Setting search criteria in IM
Search for an IM group by group name, keyword, or user ID of a member of the group. If the desired group is not found, the group creator may have set group properties so that a search for that group is not allowed. To search for an IM user or group, press Menu, select Tools > Find group. Select Name, Topic, or Member, type the search criteria, and select Find to generate search results. Select from the following: Name to search for the exact name of an IM group. The group name can be up to 50 characters. Topic to search for a keyword that describes the IM group topic. The keyword can be up to 50 characters. Member to search for IM groups by a particular member. The user ID can be up to 50 characters.
Copyright 2005 Nokia. All Rights Reserved. 58

Results of an IM search

To use the results of a search for an IM user or group, scroll through the list of found IM groups that match your search criteria. If the list is long, scroll down past the first page of results, or perform another search to limit the number of results. To join an IM group listed in the search results, select a group name and Join group. To bookmark an IM group listed in the search results, select a group name and Save to Favorites. The group is added to your personal favorites list. To perform another search for an IM group, select Search options > OK. Select from the following: New search to create the criteria for a different search. Get more results to generate more results for the current search. Show previous results to list the results of your previous search.

Editing an IM contact

You can edit the nickname of a contact in your contacts list. To modify the user ID, you must create a new contact by selecting Add contact from the main view. To change the nickname of a user in your IM contact list, press Menu, and select Contacts > Edit info in the main view. The nickname is updated in device memory and in the master list on the server.

Sharing your IM status

To resize an image, select an image, and press Open. Press Menu, and select Tools > Resize. Select a percentage, or select Custom size, and define the size yourself. If you want to zoom the image so that there are no empty margins at the sides of the screen, select Best fit. This option is useful when, for example, creating wallpaper for Desk. Note that the aspect ratio of the image cannot be changed when you select Best fit.

Managing image files

Copyright protections may prevent some images, ringing tones, and other content from being copied, modified, transferred or forwarded. To view detailed information about an image, select an image, press Menu, and select File > Properties. Name, size, and format of the file; the time and date the file was last modified; and the resolution of the image in pixels are displayed. To prevent the image from being modified, select the Attributes page, and select Read-only and Yes. To send an image, select the image, press Menu, and select File > Send, and the method to send.
To change the file format, select an image, and press Open. Press Menu, and select File > Save > Save as. Press Change. Select the new file format, and press Done. Press OK to save the file. To rename an image, select an image, press Menu, and select File > Rename. Enter a new name, and press OK.
To make a copy of an image, select the image, press Menu, and select File > Duplicate.
To set an image as wallpaper, select the image, press Menu, and select Tools > Set as wallpaper. Select Desk if you want the image to appear in the Desk view, and select Cover if you want to add the background image to the cover phone display.
To view images as a list of file names or as thumbnails, press Menu, and select View > Show as > Thumbnails or List.
To add an image to a contact card, select an image, press Menu, and select Tools > Add to contact card. Press + or - to increase or decrease the size of the selected area. To move the area selector inside the image, scroll up, down, left, or right. Press Menu, and select an option to zoom, rotate, or flip the image. When the image is ready, press Add. Select the contact card to which the image is added, and press Done.

Voice recorder

The recorder cannot be used when a data call or GPRS connection is active. Go to Desk > Media > Voice rec. Voice rec. can record a telephone conversation or voice memo, save the voice recording as a sound clip, play your clip or other sound files, and edit sound files. Voice rec. can play the following formats: WAV, AMR, AU, and compressed GSM.
Opening the voice recorder
You can open Voice rec. and select a file, or create a shortcut that opens Voice rec. automatically and plays a sound clip. To select a voice recording, press Menu, and select File > Open. The Open file dialog is displayed, the current folder contents are scanned, and voice recordings are listed.

To transfer a voice recording with Bluetooth, make sure that Bluetooth is active on the receiving device. Select a voice recording, press Menu, select File > Send, and use the Bluetooth option. Activate Bluetooth on your device, search for the receiving device, select the receiving device from the list of available devices, and select Send. If the devices are paired and authorized, or if a passcode is confirmed, the voice recording is transferred to the receiving device when an active Bluetooth connection is established. To send a voice recording as a an e-mail, select a voice recording, press Menu, select File > Send, and use the mail option. The Mail application opens automatically, and the voice recording is ready to send as an attachment to your e-mail message. To insert a voice recording into a multimedia message, select a voice recording, press Menu, select File > Send, and use the multimedia message option. The MMS application is launched automatically, and the voice recording is ready to send as an attachment to your multimedia message.

Music player

Go to Desk > Media > Music player. Warning: Do not hold the device near your ear when the loudspeaker is in use, because the volume may be extremely loud.
Music player can play and organize music tracks and sound files. Music player supports several sound formats: MP3, WAV, MIDI, AMR, and AAC.

Listening to music

Warning: Listen to music at a moderate level. Continuous exposure to high volume may damage your hearing. Music player displays a music track list, volume, shuffle and repeat indicators, the current active mode, and a progress bar. The progress bar shows the playing time, position, and length of a track.
To select a music track, scroll up or down in the music track list.
To play a music track, or tracks in the current folder, press Play. Playback stops automatically when the last track in the playing order is complete. To sort music tracks, press Menu, and select View > Sort by. List tracks in the current folder by name, file name, date, or size. Sorting affects the playing order of tracks in the current folder.

To play streaming media, browse to a media file on the Internet, and press Play. If a network connection problem causes a playback error, RealPlayer will attempt automatically to reconnect to the Internet access point. To stop playback or streaming, press Stop. Buffering or connecting to a streaming site stops, playback of a clip stops, and the clip rewinds to the beginning. The clip remains selected in the media clip list. To play stored media, press Play. Playback stops automatically.
To view the video clip in full-screen size, press Menu, and select View > Full screen. This changes the size of the video area to normal or full screen. To save a media clip, press Menu, and select File > Save clip as. To save an Internet connection link, press Menu, and select File > Save link as.
To change the size of a video clip, press Menu, and select View > Zoom in or Zoom out. Zooming increases the size of the video to cover the maximum video area possible while the aspect ratio is maintained, or returns the video to its original size. To close RealPlayer, press Exit. Buffering or connecting to a streaming site stops and playback of a clip stops. Tip: To add a shortcut to a media clip, press Menu, and select File > Add to Desk. This creates a shortcut to the selected media clip. You cannot make a shortcut to an unsaved file.

Adjusting media volume

To change media volume, scroll up or down. To turn off the sound, press Set volume > Mute. Press Unmute to turn on sound.

Sending media clips

You can select media clips to attach to a message, a document, or a slide presentation. To send a media clip, press Menu, and select File > Send. Select a method to send the clip to another device, and press Insert. To cancel insert, press Cancel. The media clip does not return to the original application, and you may select another clip.

Calculator

In Calculator, you can make calculations, and save the results to the calculator memory for later use. The Desk calculator can be used for basic calculations, and the Scientific calculator for more advanced calculations. Note: This calculator has limited accuracy and is designed for simple calculations. Go to Desk > Office > Calculator.

Making calculations

To make a calculation, enter the first number of the calculation. Press the tab key, and select a function from the function map. Enter the second number of the calculation, and press the enter key. Note that the calculator performs operations in the order you enter them. Parentheses cannot be used to change the order of operations. To switch between the desk and scientific calculator, press Menu, and select View > Desk calculator or Scientific calculator. To print a calculation, press Menu, and select Printing > Print. To make a number positive or negative, write the number, and press m on the keyboard.

To view and manage alarms, press Alarm clock.
To change the clock type, press Menu, and select View > Clock type, and select Analog or Digital.
Tip: To change to the one-clock view which shows only your home city information, press Menu, and select View > Remote city details.

Using Alarm clock

To set an alarm, press New alarm, and enter the alarm time. To remove an alarm, press the backspace key. To modify an alarm, press Edit alarm.
When the alarm sounds, press Stop on the communicator interface or Exit on the cover phone to turn it off. Press Snooze to postpone the alarm. Even though the cover phone is switched off when the alarm time is reached, the alarm sounds and an alarm note is shown on the cover phone. Press View to read the alarm note.

Alarms and reminders

When an alarm set in clock or calendar goes off, an alarm note appears. To postpone an alarm, press Snooze. Tip: The default snooze time is ten minutes.
To silence an alarm and close the alarm note, press Stop.
To silence an alarm and keep the alarm note on the display, press Mute. If you do not turn off an alarm, the alarm stops automatically after 15 minutes. The alarm note remains on the display.

Cities and countries

Changing cities
To change a city, select the city that you want to change, and press Change city. Select the new city from the list, and press Select. You can see the location of the city on the map. Tip: Start typing in the search field to search for a city. Tip: Press Menu, and select File > New city. to add a new city to the list. Note that changing the home city may change the general system time of your device.
Locating cities on the world map
To set the position of a city, select File > New city. or Edit > City details., and press Set position. On the map, scroll to the location of the city you want, and press OK.
Creating and editing country entries
To create new or edit existing countries, select File > New country/region. or Edit > Country/Region details. Enter the new Country/Region name, select the Dialing code field, and enter the new number. Note that if you are editing an existing country, you can also edit the capital city.
Creating and editing city entries
You can also define the following settings: To create or edit city entries, select File > New city., and enter the name of the city. Country/Region Select a country from the list. Area code Enter the code that is used when making a phone call to the city. Daylight-saving zone Select a daylight saving time zone. GMT offset Select the time difference between a city and Greenwich Mean Time. Latitude and Longitude Enter the coordinates of a city, or press Set position to locate a city on the world map.

Installation files may be transferred to your device from a compatible computer, downloaded during browsing, or sent to you in a multimedia message, as an e-mail attachment, or with Bluetooth. If you use PC Suite for Nokia 9300 to transfer a file, save the file in the C:\nokia\installs folder in your device. If you use Microsoft Windows Explorer to transfer a file, save the file on a memory card (local disk).
During installation, the device checks the integrity of the package to be installed. The device shows information about the checks being carried out, and you are given options to continue or cancel the installation. See "Certificate manager," p.71. If you install applications that require a network connection, note that the power consumption of your device may increase when you use these applications.
Installing Symbian software
When you install an update or repair to an application, you must have the original or a full backup to restore the application. To restore the original application, remove the application, and install it again from the original installation file or the backup copy.
To install software, search the device memory or memory card for the installation file, select the file, and press the enter key to start the installation. For example, if you received the installation file as an e-mail attachment, go to your mailbox, open the email, select an installation file, and press the enter key to start the installation. Use the Application manager to remove software. See "Application manager," p.66.
Installing Java applications
1. Search the device memory or memory card for the installation file, select the file, and press the enter key to start the installation. For example, if you received the installation file as an e-mail attachment, go to your mailbox, open the e-mail, select an installation file, and press the enter key to start the installation.
2. Confirm the installation. The.JAR file extension is required for installation. If it is missing, the device may ask you to download it. If there is no access point defined, you will be asked to select one. When you download the.JAR file, you may need to enter a user name and password to access the server. You can obtain these from the application provider. 3. The device informs you when installation is complete. Tip: When browsing Web pages, you can download an installation file and install it immediately. Note, however, that the connection runs in the background during installation.
You can install and run Java applications on your device. See "Installing applications and software," p.84. The Java platform for the Nokia 9300 is J2ME. You can search for Java applications with the browser, download through the Internet, and store them in the Applications folder. To manage your Java applications, use the Application manager. J2ME on your device supports two Java environments: MIDP and Personal Profile.

Careless, distracted individuals and people driving irresponsibly represent a hazard to everyone on the road. Since 1984, the Cellular Telecommunications Industry Association and the wireless industry have conducted educational outreach to inform wireless phone users of their responsibilities as safe drivers and good citizens. As we approach a new century, more and more of us will take advantage of the benefits of wireless telephones. And, as we take to the roads, we all have a responsibility to drive safely. The wireless industry reminds you to use your phone safely when driving. For more information, please call 1-888-901-SAFE. For updates: www.wow-com.com/consumer/issues/driving/articles.cfm?ID=85
Appendix B Message from the FDA

Message from the FDA

July 18, 2001 For updates: www.fda.gov/cdrh/phones Do wireless phones pose a health hazard? The available scientific evidence does not show that any health problems are associated with using wireless phones. There is no proof, however, that wireless phones are absolutely safe. Wireless phones emit low levels of radio frequency energy (RF) in the microwave range while being used. They also emit very low levels of RF when in the standby mode. Whereas high levels of RF can produce health effects (by heating tissue), exposure to low level RF that does not produce heating effects causes no known adverse health effects. Many studies of low level RF exposures have not found any biological effects. Some studies have suggested that some biological effects may occur, but such findings have not been confirmed by additional research. In some cases, other researchers have had difficulty in reproducing those studies, or in determining the reasons for inconsistent results. What is FDA's role concerning the safety of wireless phones? Under the law, FDA does not review the safety of radiation-emitting consumer products such as wireless phones before they can be sold, as it does with new drugs or medical devices. However, the agency has authority to take action if wireless phones are shown to emit radio frequency energy (RF) at a level that is hazardous to the user. In such a case, FDA could require the manufacturers of wireless phones to notify users of the health hazard and to repair, replace or recall the phones so that the hazard no longer exists. Although the existing scientific data do not justify FDA regulatory actions, FDA has urged the wireless phone industry to take a number of steps, including the following: Support needed research into possible biological effects of RF of the type emitted by wireless phones; Design wireless phones in a way that minimizes any RF exposure to the user that is not necessary for device function; and Cooperate in providing users of wireless phones with the best possible information on possible effects of wireless phone use on human health. FDA belongs to an interagency working group of the federal agencies Cellular Telecommunications & Internet Association. All Rights Reserved. 1250 Connecticut Avenue, NW Suite 800, Washington, DC 20036. Phone: (202) 785-0081 110

CASE STUDY FUJITSU AUSTRALIA & NEW ZEALAND
The Nokia 9300 smartphone offered us the perfect form factor for our field engineers It over delivered on all of the key objectives we set.
Gene Echols - Enterprise Mobile Business Manager, Fujitsu Australia and New Zealand Customers Challenge Fujitsu Australia and New Zealand has 2,700 employees and is a full service provider of information technology and communications solutions. From strategic consulting to application and infrastructure solutions and services, the company works with clients to consult, design, build, operate and support business solutions. As part of the companys customer service support, the Fujitsu call centre provides a single point of contact to manage customer requirements, including the assignment of job requests to service and repair equipment. However, with approximately 200 field engineers constantly on the road across Australia and New Zealand, Fujitsu wanted to streamline its servicing logistics in order to reduce the time spent on administration and paperwork and minimise communication, process and data entry errors. We knew that we could look to our own industry-leading R&D teams and Solutions Centres to develop a software solution to take the paperbased processes online, comments Gene Echols, Enterprise Mobile Business Manager, Fujitsu Australia and New Zealand. However, we also knew that the device the solution would run on was equally important, to enable us to deliver a more efficient mobile servicing process. The Fujitsu Solution The solution developed and implemented by Fujitsu comprised of two key components: Fujitsu mProcess Solution Designed for task-oriented mobile working, the Fujitsu mProcess Solution offers a mobile integration infrastructure where multiple back-end systems can be accessed by users out in the field anytime, anywhere. From the mobile device the user can send and receive data from each system via GPRS, browse visits, tasks and documents and use the reporting functionality. Both on-line and offline capabilities are present with either automated or user prompted synchronisation features. Instead of having to navigate through electronic forms to find the right field to feed in the data, the application predicts and guides users in their tasks. This way, user friendliness, ease of use, and time saving are optimised, so increasing productivity and reducing errors.
SUMMARY OF KEY FACTS Organisation: Fujitsu Australia and New Zealand Service/s Delivered: Fujitsus Mobile Field Force service - Nokia 9300 smartphones deployed with Fujitsu mProcess Solution to the mobile workforce Key Metrics: 200 field engineers Benefits: Total mobile connectivity to back-end systems Support of operational business processes Real-time reporting 75% reduction in phone costs Increased productivity, data quality and reduced errors

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Nokia 9300 smartphone Fujitsu chose to use the GPRS-enabled Nokia 9300 smartphone to run the Fujitsu mProcess Solution. As well as its superior voice functionality, the compact design of the Nokia 9300 smartphone also makes it simple to use, with a five-way joystick allowing users to easily navigate menus to find the features and functions needed to quickly accomplish tasks and find information when on the move. The phone is tri-mode, supporting GSM/GPRS/EDGE networks and integrates infrared and Bluetooth capabilities, giving users additional options to wirelessly synchronise their devices to a desktop PC or a laptop, as well as exchange data with other mobile devices. The in-built memory of 80 MB, expandable to up to 2 GB, is ideal for storing emails, documents, text and multimedia messages, data files, calendar notes and applications. The Nokia 9300 smartphone offered us the perfect form factor for our field engineers, with its streamline design, integrated QWERTY keyboard for data input, large colour screen, simple menu navigation and its ease of use as a mobile phone. It over delivered on all of the key objectives we set, says Gene Echols. With the mProcess software running on the Nokia 9300 smartphone Fujitsu is able to provide engineers with access to the exact application used in the Fujitsu call centre. The user can view a jobs status, accept jobs and then enter all of the information from their visit, including the billable time spent on site, travel time and cost, ordering or billing of parts and any additional expenses occurred. All of this is done in real-time, enabling not only the call centre, but also the end-user to simply go online to view the latest status of their job. In our business, this constant status updating is critical and is a genuine benefit of the new system we have introduced. Plus the fact that we can use the mProcess on and offline on the Nokia 9300 smartphone has solved the problems we were experiencing in the parts of the country where there was poor network coverage, adds Gene Echols. An initial trial in May 2005 with engineers using the Nokia 9300 smartphone with the Fujitsu mProcess Solution was deemed an overwhelming success. This solution was then rolled out to more field service engineers and the success continued, with a dramatic reduction in errors, costs and an increase in productivity seen across the workforce. More than 170 engineers are now using the mProcess Solution in Australia and New Zealand.

Benefits to our Customer Changing from voice and SMS based communication to GPRS data-centric reporting has seen Fujitsu saves approximately 75% on its phone bills. Plus, now that all of the contact, enquiries and reporting is done online, the staff numbers required to man the call centre has reduced dramatically, again cutting costs. Most importantly, the feedback from the field workforce on the new system has been excellent, says Gene Echols. In a recent survey of our engineers, all of them said they were happy with the new system, while over 70% said they were delighted with it, making their job easier, with less paperwork required, allowing them to spend more of their time visiting clients. Fujitsus approach to centralised strategic control is unique, presenting a major shift in how incidents are resolved. By using a centralised call management system, it is able to provide a single point of contact for customers - a hub that can manage any incident in a consistent way. Our Approach This is an example of how effective combining a servicebased application with a mobile device can be. The Fujitsu mProcess Solution is a general solution for linking mobile workers into operative processes of enterprises. The design of the mProcess is based on task oriented mobile working and could, therefore, be deployed with Nokias devices into numerous business verticals such as healthcare, security, logistics, field service and sales. Our Expertise In 30 years of designing, implementing and managing complex business systems, Fujitsu has amassed a wealth of experience in developing mobile workplace solutions that reduce costs, improve productivity and customer services and deliver a compelling return on investment. Fujitsus mobile services for the Mobile Professional and Mobile Field Force have been developed according to the TRIOLE and Sense and Respond approaches. Based on reuse and design for service, TRIOLE means that Fujitsu provides reliable, robust and repeatable solutions that can be deployed quickly and cost-effectively. The Sense and Respond approach enables Fujitsu to deliver continual service improvements, in real-time, at the client interface. Fujitsu offers a full-spectrum managed mobile service, delivered securely and in real-time. It is device and network independent, easy to use, and offered at a predictable monthly charge.

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Copyright Fujitsu Services Limited. 2005 Created 11/05 Ref: 2136 Fujitsu Services endeavours to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions.