Telephone display

Your IP Phone 1120E has three display areas: The upper display area provides labels for the four self-labeled line/ programmable feature key labels. The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt string, user-entered digits, date and time information, and phone information. Because the IP Phone 1120E only has a single-line information display area, you are prompted to scroll through any additional lines of information. For example, during an incoming call, only the Directory Number (DN) appears if the caller name is greater than 10 characters. Press the flashing arrow to display the caller name.
The lower display area provides labels for the four context-sensitive soft keys.
Figure 3 shows an idle LCD screen. Figure 3: IP Phone 1120E LCD screen
Call features and Flexible Feature Codes
Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFCs) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone.

Security features

The following security features are available on your IP Phone 1120E: Using Encrypted Calling Managing your Station Control Password (SCPW)

Using Encrypted Calling

Your IP Phone 1120E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) is displayed on the screen when your call is secured using SRTP media encryption.
Contact your system administrator to find out if this feature is available for your use.
Managing your Station Control Password (SCPW)
Your Station Control Password (SCPW) enables the following security features: Electronic Lock to prevent others from making calls from your IP Phone password-protected IP Phone features (for example, Personal Directory, Redial List, and Callers List)
Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. To change your password (SCPW): 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password at the prompt.
5. Press the Up/Down navigation keys to scroll and highlight New Password.

Selecting date and time format
Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone Options, and select Date/Time To select a date and time format: 1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area.
2. Choose one of the following: Select or Cancel Press the Select soft key to save the format and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations.
Accessing display diagnostics
The Display diagnostics option tests the IP Phone display screen and indicator lights. To access display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics. To select Display diagnostics: 1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.
Choosing local dialpad tone
The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select Telephone Options, and select Local DialPad Tone.
To choose a local dialpad tone: 1. Press the Up/Down navigation keys to highlight one of the following dialpad tones: None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key 2. Choose one of the following: Select or Cancel Press the Select soft key to save the tone selection and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations.
Viewing telephone information
The Set Info option displays the following phone-specific information: General Info Set IP Info Ethernet Info Server Info Encryption Info
To view IP Phone information, press the Services key, select Telephone Options, and select Set Info.
To view IP Phone information: 1. Press the Up/Down navigation keys to scroll through the list to view the IP Phone information.

Diagnostics

The Diagnostics option displays the following phone-specific information: Diag Tools (Ping, do Route Traces) EtherStats (Speed, Auto Neg, CRC Errors, Collision) IP Stats (Packet Info) RUDP Stats (Msg receive/trans) QOS Stats
To view diagnostic information, press the Services key, select Telephone Options, and select Diagnostics. To view IP Phone information: 1. Press the Up/Down navigation keys to scroll through the list of diagnostic information.
Configuring call log options

Enabling OnHook Default Path
The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Phone while it is on-hook. To enable OnHook Default Path, press the Services key, select Telephone Options, and select OnHook Default Path. To enable OnHook Default Path: 1. Press the Up/Down navigation keys to highlight one of the following: Handsfree enable Headset enable 2. Choose one of the following: Select or Cancel Press the Select soft key to save the default path and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations.
Changing feature key labels
The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys. To rename feature key labels, press the Services key, select Telephone Options, and select Change feature key labels.
Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes. To rename the labels: 3. Press the Enter key.
4. Press the feature key that you are changing. Note: If you enter a prime DN key, an error message appears. 5. Enter the new information for the feature key label. To enter special characters, press the Up navigation key. For information about entering text, refer to Entering text using the dialpad on page 24. 6. Choose one of the following:

Select or

Press the Select soft key to save the changes and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations.
To restore the default labels: To restore default labels, press the Services key, select Telephone Options, and select Change feature key labels. 7. Press the Enter key.
8. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels Press the Yes soft key to change all feature keys to default values. b. Restore one key label Press the Select soft key. Press the feature soft key. Press the Yes soft key to change the selected feature key label to the default value. Note: When labels are changed to default values, you cannot undo the change. The labels must be reentered.
Configuring the name display format
You can configure your IP Phone 1120E to display the name of the incoming calling party in the following formats: first name, last name last name, first name
To configure name display format, press the Services key, select Telephone Options, and select Name Display Format. To configure name display format: 1. Press the Up/Down navigation keys to scroll and highlight Name display format.

3. Press the Up/Down navigation keys to scroll and highlight one of the following: first name, last name last name, first name 4. Choose one of the following: Select or Cancel Press the Select soft key to save the configuration. Press the Cancel soft key to keep existing configurations.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key. To configure Live Dialpad, press the Services key, select Telephone Options, and select Live Dialpad. To configure Live Dialpad:
1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad.
3. Press the Up/Down navigation keys to scroll and highlight one of the following: On Off (default) 4. Choose one of the following: Select or Cancel Press the Select soft key to save the configuration. Press the Cancel soft key to keep existing configurations.
Configuring Local Menu options
Note 1: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Note 2: Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator. Your IP Phone 1120E has both local and server-based options. Press the Services key twice to access the Local Tools menu, which is organized into the following submenus: Using the 1. Preferences submenu on page 56 Using the 2. Local Diagnostics submenu on page 59 Using the 3. Network Configuration menu on page 60 Using the 4. Lock Menu on page 60
If a menu entry has a number in front of it, you can select that entry by pressing the associated key on the dialpad. For example, when you are in the Local Tools menu, you can access 2. Local Diagnostics by pressing the 2 key on the dialpad. The function of some keys on the IP Phone varies depending on the situation. The key functions in the menus are described in Table 5. Table 5: Navigation key functions in menus (Part 1 of 2) Key Down arrow keys Up arrow keys Right arrow key Left arrow key Enter key Function Move the highlight down Move the highlight up Select the current menu item Close the menu Select the current menu item

Using 5. USB Devices

The USB devices tool provides information about Universal Serial Bus (USB) devices that connect to your phone. Your IP Phone 1120E automatically detects USB devices when you connect them to the USB port in the back of the phone. To check USB device information, press the Services key twice to open the Local tools menu, press the 2 key on the dialpad to select 2. Local Diagnostics, and press the 5 key on the dialpad to select 5. USB Devices. To check USB device information: The screen displays information about connected devices. Return 1. Press the Return soft key to return to the main display.
Using the 3. Network Configuration menu
The Network Configuration tool displays information that was configured when the IP Phone was installed. This tool is for system administrator use only.

Using the 4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only

Making a call

This section describes features associated with making a call. You can make a call from your IP Phone 1120E using any of the following methods: Using Off-hook dialing on page 61 Using On-hook dialing on page 62 Using handsfree dialing on page 63 Using the Directory applications on page 65 Using Predial on page 69 Using AutoDial on page 70 Using Ring Again on page 72 Using Last Number Redial on page 73 Using Speed Call on page 74 Using System Speed Call on page 75 Using HotLine on page 75 Using intercom calling on page 76

Using Off-hook dialing

1. Lift the handset.

2. Dial the number.

3. To terminate the call, choose one of the following: or (Goodbye) Replace the handset into the cradle. Press the Goodbye key.

Using On-hook dialing

1. Leave the handset in the cradle. 2498 2. Press the line (DN) key.
3. When the dial tone sounds, dial the number.
4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: or Replace the handset into the cradle. Press the Goodbye key. (Goodbye)

2. Choose one of the following: Dial or Cancel Press the Dial soft key to dial the resulting number. Press the Cancel soft key to exit without dialing.
Making a call using the Personal Directory
The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select Personal Directory. For information on how to configure and use the Personal Directory, refer to Using the Personal Directory on page 115.
To make a call using the Personal Directory: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Personal Directory.
Making a call using the Callers List
The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the Directory key and select Callers List. For information on how to configure and use the Callers List, refer to Using the Callers List on page 118. To make a call using the Callers List: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Callers List.
Making a call using the Redial List
The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory and select Redial List. For information on how to configure and use the Redial List, refer to Using the Redial List on page 120. To make a call using Redial List: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial List.
Viewing the date and time of a call
In both the Redial List and Caller List, you can check the date and time of a call. To view date and time of a call: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial List or Caller List.
2. Press the Right navigation key to display the DN of the selected entry.
3. Choose one of the following: In the Redial List, press the Down navigation key to display the date and time the last call was placed to the selected entry. In the Caller List, press the Down navigation key twice to display the date and time of the last call from the selected entry. Note: In the Caller List, the first press of the Down navigation key displays the number of times a caller has called.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the line key, enter the number to be dialed.
2. Press a line key to dial the number.
3. Lift the handset when the called party answers or, if in handsfree mode, begin to speak.
To edit a Predial number: 1. Use the dialpad to enter the number.
2. Choose one of the following: Clear or Delete To erase all numbers, press the Clear soft key. Reenter the numbers to be dialed. To change one number at a time, press the Delete soft key to backspace. Re-enter the number. 2498 3. Press a line key to dial the number.

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial phone numbers. To store an AutoDial number: AutoDial 1. Without lifting the handset, press the appropriate AutoDial key. Note: The display screen displays the word Autodial next to the appropriate key. 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key.

AutoDial

3. Press the AutoDial key a second time to store the number on the selected key. Note: After you store a number, the word Autodial disappears, and the stored number is displayed. 4. Assign a label to the key. Note: After you assign the label, the number disappears and only the label appears on the screen next to the key.
To display an AutoDial number: Display 1. Press the Display key.
2. Press an AutoDial key in the upper display area to display the number associated with that key.
To use AutoDial: 1. Lift the handset.
2. Press an AutoDial key in the upper display area to dial the number associated with that key.

Using Ring Again

Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1. Dial a number and receive a busy tone or no answer.

RngAgn or

2. Choose one of the following: Press the Ring Again soft key. Enter the Ring Again Activate FFC.
To call a Ring Again party when you receive notification: 1. After receiving the notification ring, lift the handset, or, if you are using the headset or in Handsfree mode, go to step 2. RngAgn 2. Press the Ring Again soft key to automatically dial the number.

Trans or

Using Attendant Recall
Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call: AttRcl 1. Press the Attendant Recall key and stay on the line until the attendant answers. 2. Press the Goodbye key. The caller remains connected to the attendant.

Using Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls. To park a call on the System Park DN or your own DN: During an active call, press the Park soft key twice. Park Park Note: By default, the call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system.
To park a call on a DN other than the System Park DN or your own DN: Park 1. Press the Park soft key.
2. Dial the DN where you want to park the call.
3. Press the Park soft key.
To park a call using the SPRE code or FFC: 1. Choose one of the following: Trans or Conf Press the Transfer soft key. Press the Conference soft key.
2. Dial the Call Park FFC.
3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. 4. Choose one of the following: Trans or Conf Press the Transfer soft key. Press the Conference soft key.
To retrieve a parked call: 1. Lift the handset.
2. Press the Park soft key.
3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your IP Phone or to the attendant.
Recording a Calling Party Number
Use the Calling Party Number feature to record a callers number, or to charge a call to an account number, during an established call. To record a callers number for accounting purposes: CParty 1. Press the Call Party soft key. The caller is placed on hold.
2. Dial a charge account number or the callers number. Note: For information on using the Charge key, see Charging a call or charging a forced call on page 105. CParty 3. Press the Call Party soft key to return to the call.
Displaying incoming call information
Use the Display feature to display a second incoming callers number and name (if available) during an active call, without interfering with the call in progress. To view the information on an incoming call while on a call in progress: Display 1. Press the Display key.
2. Press the flashing line (DN) key. The call waiting information displays. Note: When used with other feature keys, the Display key displays information associated with those feature keys.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your IP Phone. To use Call Trace while on a call: CallTrace Press the Call Trace key.

To use Call Trace without a Call Trace key: 1. Choose one of the following: Trans or Conf Press the Transfer soft key. Press the Conference soft key.
2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.

Incoming calls

You can use the following features when you have an incoming call: Using Automatic Answerback on page 86 Using Call Pickup on page 86 Using Call Waiting on page 88
Using Automatic Answerback
When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: Press the Automatic Answerback key.

AutoAns

To deactivate Automatic Answerback:
Press the Automatic Answerback key again.

Using Call Pickup

Use the Call Pickup feature to pick up calls from any IP Phone in your pickup group or another pickup group. To answer a call in your own call pickup group: 1. Lift the handset.

Pickup or

2. Choose one of the following: Press the Pickup key. Enter the Pickup Ringing Number FFC.
To answer an incoming call in another call pickup group: 1. Lift the handset.

GrpPkp

2. Press the Group Pickup key or enter the Pickup Group FFC. 3. Dial the pickup group number of the ringing IP Phone.
To answer a call at a specific extension in any pickup group: 1. Lift the handset.
2. Choose one of the following: Press the Pickup key. Enter the Pickup Directory Number FFC.
3. Dial the DN of the IP Phone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.

Using Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: 1. When the incoming call tone sounds, press the Hold key to put the current call on hold. Note: If Automatic Hold is enabled, it is not necessary to press the Hold key.

Setting up a conference call
Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your IP Phone. To set up a conference call: Conf 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time. Note: If you press the Directory key, you can also use the Corporate Directory, Personal Directory, Redial List, and Callers List to find and dial the number of the person you want to add to the conference call. Conf 3. Press the Conference soft key a second time to conference all parties together.
If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. (Goodbye)
2. Press the line (DN) key beside the flashing status icon to return to your original call.
Using Conferee Selectable Display
Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp 1. While on a conference call, press the Conferee Selectable Display key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee. Note: This action has no effect on the display of other IP Phones involved in the conference. 2. Press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off.
To disconnect a conferee: ConfDsp 1. While on a conference call, press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen.
2. Press the line (DN) key on which the conference call is established. 3. Choose one of the following: (Goodbye) For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key.

Using Group Call

Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 1. Lift the handset.

49521 2:32pm

Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1120E Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time. Figure 11: Logged in to an IP Phone 1120E using an IP Softphone 2050
Using Virtual Office on your Office IP Phone
Figure 12 shows the IP Phone 1120E display when the phone is logged out due to remote access. Figure 12: Office phone displays the message Logged Out

Logged Out. Virtual Home

When activated for Virtual Office by a Remote IP Phone, your Office IP Phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone. If you do not disconnect the remote login, your Virtual Office session expires after a fixed period of time, determined by your system administrator.
To regain operation of an IP Phone being used for Virtual Office: Choose one of the following: To completely disconnect your Office IP Phone from the Remote IP Phone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office IP Phone back on to your office network). or Vrtual Press the Virtual soft key to log in to another IP Phone, and your IP Phone becomes a Remote IP Phone.
Logging out of Virtual Office
While working on a Remote phone, you can log out of Virtual Office using the following steps. To log out from a Remote IP Phone: 1. Press the Services key. (Services)
2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Logout.
Troubleshooting Virtual Office
Virtual Office can display error messages on-screen. Table 9 lists error messages and describes actions to correct the causes. Table 9: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Busy, try again Probable Cause Remote IP Phone is active (not idle). ACD is logged in. Actions Wait for remote IP Phone to become idle and try again. Log out ACD IP Phone before Virtual Office from another IP Phone. Configure Make Set Busy active on ACD IP Phone. Enter correct User ID. Notify system administrator. Enter correct User ID. Enter correct User ID. Notify system administrator.
Make Set Busy is inactive on ACD IP Phone. Invalid ID (1) Incorrect User ID entered. User ID is not in Gatekeeper database. Invalid ID (2) Invalid ID (3) Incorrect User ID entered. Incorrect User ID entered. User ID in Gatekeeper database points to originating Call Server.

2. Dial the Automatic Wake-Up Request FFC.
3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). A tone sounds to confirm your entered time. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is entered as 2145.
To cancel an Automatic Wake-Up call: 1. Lift the handset.
2. Dial the Automatic Wake-Up Quit FFC.
3. Press the Goodbye key. (Goodbye)
To verify the time for the Automatic Wake-Up call: 1. Lift the handset.
2. Dial the Automatic Wake-Up Verify FFC.
3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is 2145.
Activating Message Registration
Use the Message Registration feature to read, change, or reset meters that log your hotel IP Phone calls. To read meters: 1. Press the Message Registration key.
2. Dial the room Directory Number (DN).
3. Press the Message Registration key.
To change a meter: 1. Press the Message Registration key.
2. Dial the Directory Number (DN).
3. Dial the correct meter count.

4. Press the * key.

5. Press the Message Registration key.
To reset a meter to zero: 1. Press the Message Registration key.

2. Dial the room DN.

3. Press the * key.
4. Press the Message Registration key.
Using Maid Identification
Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room. To enter cleaning status: 1. Press the Room Status key.
2. Dial the DN for the room.
3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped The interrupted dial tone sounds. 4. Press the * key.
5. Dial the Maid ID. If you dial the wrong Maid ID, press the * key and redial the ID. 6. Press the Room Status key.

Displaying Room Status

Use the Room Status feature to display the status of a room using the Display Module. To read the status of a room: 1. Press the Room Status key.
2. Dial the DN for the room. The DN is displayed followed by a two-digit code.The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 3. Press the Room Status key.
Changing the status of a room: 1. Press the Room Status key.
2. Dial the DN for the room. The DN displays followed by a two-digit code.The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 3. Dial the status code for the room. A three-digit code appears. The first digit indicates the occupancy status, the second is the previous cleaning status, and the third is the new status. 4. Press the Room Status key.

United States Canada Australia/New Zealand European Community

Standard

FCC CFR 47 Part 15 ICES-003 AS/NZS 3548 CISPR 22 EN 55022 EN 55024

Description

Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Class B Emissions: Information technology equipment - Radio disturbance Class B Emissions: Information technology equipment - Radio disturbance Information technology equipment - Immunity characteristics Limits and methods of measurement Limits for harmonic current emissions (equipment input current <= 16 A per phase) Limitation of voltage fluctuations and flicker in low-voltage supply systems for equipment with rated current <= 16 A Regulations for voluntary control measures.
EN 61000-3-2 EN 61000-3-3
.Table 13 lists Safety compliance for various jurisdictions. Table 13: Safety compliance Jurisdiction

United States Canada

UL 60950-1 CSA 60950-1-03
Safety of Information Technology Equipment Safety of Information Technology Equipment
Table 13: Safety compliance Jurisdiction
European Community Australia/New Zealand
EN 60950-1 AS/NZS 60950.1:2003
ITE equipment - Safety - Part 1: General requirements Safety of Information Technology Equipment
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.com or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment
DenAn regulatory notice for Japan
Adjusting the display screen contrast 37 Adjusting the volume 36 Area Code Setup 45 Attendant Recall 81 AutoDial 70 AutoDial Transfer 103 Automatic Wake-Up 135 Change feature key labels 49 Changing feature key labels 49 Charge a call or charge a forced call 105 Choosing 47 Choosing ring type 49 Conferee Selectable Display and Disconnect 98 Conference call 97 Configure Callers List log 43 Configure New Call indication 44 Configuring Area Code Setup 45 Configuring call log options 54 Configuring Name Display format 47 Connect the components 27 Connecting the components 27 Context-sensitive soft keys 14, 145 Contrast adjustment 37 Copy Key 17 Corporate Directory 65

Technical Specification Nortel IP Phone 1120E
Intermediate-level IP Phone brings innovative features and flexibility to desktop communications to desktop communications
The award-winning Nortel IP Phone 1120E with Gigabit Ethernet unveils an exciting array of innovative communication features and capabilities with the intermediate-level desktop IP Phone. Ideally suited for office workers and administrative personnel, the four-line Nortel IP Phone 1120E supports standards-based Session Initiation Protocol (SIP), delivering choice to customers in deployment options with support on either Nortel or third-party Communication Servers. The IP Phone 1120E also
enables the presentation of converged voice and data applications, leveraging its integrated high-resolution graphical, eight-level grayscale display. Navigation of applications is very flexible, with support of standard USB mice and keyboards powered from the phones integrated USB port. With robust and tightly linked communications features from Nortel Communication Servers, the Nortel IP Phone 1120E positions customers to meet both todays and tomorrows communications needs.
Key features and benefits include:
> Multi-line IP Phone supports four line/programmable feature keys, 14 fixed keys and four context-sensitive soft-label keys > High-resolution, backlit, graphical, eight-level grayscale, pixel-based display, combined with a flexible fiveposition adjustable footstand placement, optimizes viewing in varied lighting conditions > Advanced collaborative communications support with graphical presence notification and secure instant messaging (SIP firmware only)1

Nortel IP Phone 1120E

Supported on selected Nortel Communication servers. See specification details.
> Four-way navigation cluster with Enter key maximizes user choice and flexibility in navigation > Integrated USB port powers standard USB mice and keyboards, providing input and navigation options for application interaction and simpler menu selection > Integrated 10/100/1000 Base-T Ethernet switch with LAN and PC ports reduces costs, enabling a single cable drop to support both the phone and a collocated PC > Supports Gigabit Ethernet, positioning the phones internal switch to accommodate growing multimediaintensive, PC-based applications, thus aligning with investment made at the wiring closet > 802.3af standard-based PoE and local AC power via power adapter > Secured communications with standards-based signaling encryption, media encryption and user-based authentication for network access control > Supports Unicode expanded language and complex font presentation on the IP Phone display2 > Supports Proactive Voice Quality Management (PVQM) for enhanced administration and diagnostics3 > Lockable Tools Menu offers local access to configuration, diagnostic and user preference options
> Supports converged (voice and data) applications via the Nortel Application Gateway 1000/2000, enriching users experience with advanced multimedia interaction > Supports both Nortel Communication Server protocol (UNIStim) and RFC 3261 compliant Session Initiation Protocol (SIP) firmware for business telephony feature integration4 > Added convenience and time savings with field upgradeable firmware using Trivial File Transfer Protocol (TFTP) or for sites requiring enhanced secure firmware upgrades: UNIStim File Transfer Protocol (UFTP)5
Nortel Communication Server 2100 (initial support with SE10 and later) Nortel Application Server 5200 BroadSoft BroadWorks Release 14

Technical specifications

Platform support
Nortel Communication Protocol
Display High-resolution, graphical, eight-level grayscale, monochrome Film Super Twist Nematic (FSTN) Liquid Crystal Display, 240 x 80 pixel, fully bitmapped, backlit screen Backlit LCD with local contrast settings enhances viewing Configurable backlight timer extends the quality in display experience with 5, 10, 15, 20 minute, 1 and 2 hour settings; Sleep never setting for 24x7 environments Supports Unicode for expanded language and complex font presentation on phone display6 IP Phone footstand adjustments Desktop viewing adjustments: 32.5, 40, 47.5 and 55 degree angles Wall mount adjustment: minus 5 degrees Fixed and soft-label keys Fourteen fixed keys (Handsfree, Headset, Volume Up and Down, Mute, Hold, Goodbye, Directory, Inbox/ Message, Outbox/Shift, Quit, Copy, Services and Expand) Four context-sensitive soft-label keys for easy-to-use navigation7 Navigation cluster Four-way navigation cluster (left, right, up, down arrows) plus Enter key8 USB port Single integrated USB port for standard USB mice, keyboards, keyboard emulation devices and powered hubs Expansion Module Supports Expansion Module for IP Phone 1100 Series (18-button)9 Call Recording Supports transmission of duplicate media streams with Nortel Contact Recording and Quality Monitoring (CRQM)10 User Selectable Ringtones Headset support Supports third-party wired headsets

Communication Server 1000, 2000 and 2100 Media Gateway 1000B Expansion Chassis Business Communications Manager 50/200/400 Survivable Remote Gateway 50/200/400 Multimedia Communication Server 5100/5200
Session Initiation Protocol (SIP)
Nortel Multimedia Communication Server 5100 Nortel Communication Server 1500 (firmware release 1.1 and later) Nortel Communication Server 2000 planned for SN09U and later October 2007
Nortel Communication Server protocol only. Nortel Communication Server/minimum release dependent. Consult server documentation for further details. Nortel Communication Server protocol only. SIP Firmware is available via factory installation or via subsequent firmware migration.
UNIStim FTP (UFTP) support is Nortel Communication Server dependent. Nortel Communication Server/minimum release dependent. Consult Nortel server documentation for further details. 7 Context-sensitive softkeys are Nortel Communication Server dependent. Consult server documentation of choice for details. 8 Enter key can be used to facilitate entry or data selection when engaged in converged applications leveraging the Nortel Application Gateway 1000/2000, with SIP Firmware and with the IP Phone 1120E Secure Tools Menu. 9 Supported on Nortel Communication Server protocol only. 10 Supported on Nortel Communication Server protocol only. 11 Requires deployment of Secure Multimedia Controller 2450 (SMC 2450) with Nortel Communication Server 1000 and Multimedia Communication Server 5100.
The Nortel IP Phone 1120E positions customers to meet both todays and tomorrows communications needs.
Languages supported Languages are platform and protocol dependent. Consult platform documentation of choice for further details. Administration and Security Static, Partial and Full Dynamic Host Control Protocol (Full DHCP factory default) 802.1x and Extensible Authentication Protocol (EAP) for device authentication and network access control Standards-based signaling encryption with Advanced Encryption Standard (AES) 128-bit11 802.1ab Link Layer Discovery Protocol for network auto-discovery and inventory management Media path encryption with RFC 3711 compliant Secure Real-time Protocol (sRTP) pre-shared key and public key infrastructure12 Dimensions and Weight (approximate) Size (W x D x H) 7.9 in x 7.4 in x 8.1 in/200mm x 188mm x 207mm 55 degree footstand desktop configuration 7.9 in x 7.5 in x 6.4 in/200mm x 191mm x 163mm 32.5 degree footstand desktop configuration 7.9 in x 8.6 in x 4.0 in/200mm x 220mm x 101mm minus 5 degree footstand desktop configuration Weight (phone, handset, and handset cord) 2.29 lbs/1.04 kg Color Graphite with silver metallic bezel finish Connectivity/data rates Integrated 10/100/1000 Base-T AutoSensing Ethernet switch for shared PC access (one LAN port and one PC port)

Manually configurable for 10 and 100 Mbps speeds when used with Ethernet Switches which do not support autosensing Minimum Category 5e cabling required for Gigabit Ethernet deployment (Category 5e cable included as standard) RFC2617 HTTP Authentication: Basic and Digest Access Authentication RFC2976 The SIP INFO Method RFC3087 Control of Service Context Using SIP Request-URI RFC3108 Conventions for the use of Session Description Protocol: ATM Bearer Connections RFC3204 MIME Media Types for ISUP and QSIG Objects RFC3261 Session Initiation Protocol (SIP) RFC3262 Reliability of Provisional Responses in the Session Initiation Protocol RFC3263 Session Initiation Protocol (SIP): Locating SIP Servers RFC3264 An Offer/Answer Model with Session Initiation Protocol (SIP) RFC3265 Session Initiation Protocol: Specific Event Notification RFC3311 Session Initiation Protocol (SIP) UPDATE Method RFC3313 Private Session Initiation Protocol (SIP) Extensions for Media Authorization
Power Supports IEEE 802.3af Power over Ethernet, Nortel pre-standard Power dissipation: IEEE Power Class 3. Gigabit Ethernet 8 watts idle; 10.5 watts full utilization (not including cable loss). 100 Mbps 6 watts idle; 8 watts full utilization (not including cable loss) Optionally available universal local AC power adapter (brick style) supported (90-260 VAC, 50/60Hz power adapter delivering 48V DC @ 520mA max) AC power cable (country specific) orderable separately Protocols E.164 dialing SIP Protocols: RFC2327 SDP: Session Description Protocol
Special features (SIP Firmware only)

Presence

Supports Presence Notification on phone display User Presence Selection

Instant Messaging

Secure Instant Messaging from phone display Message Waiting indication of Instant Messages via blue LED illumination On/Off automatic pop-up notification of Instant Messages Instant Message log access via Expand Key Icons for read, unread, replied to Instant Messages Special character support for meaningful text entry
Graphical status for calls (calls missed, number for each user) Incoming and Outgoing Privacy Settings Selectable ringtones (up to five) via.wav file storable on set (administrator provisioned) Localized language support (up to five storable on deskset at one time)
Available only on selected Nortel Communication Servers with Nortel Communication Server protocol. Consult Nortel Communication Server documentation for support details.
RFC3323 A Privacy Mechanism for the Session Initiation Protocol RFC3325 Private Extensions to the Session Initiation Protocol for Asserted Identity within Trusted Networks 3329 Security Mechanism Agreement for the Session Initiation Protocol RFC3361 Dynamic Configuration Host Protocol (DHCP-for IPV4) Option for Session Initiation Protocol Servers RFC3420 Internet Media Type Message/sipfrag RFC3428 Session Initiation Protocol Extension for Instant Messaging RFC3489 Simple Traversal of User Datagram Protocol (UDP) Through Network Address Translators RFC3515 The Session Initiation Protocol Refer Method RFC3550 RTP: A Transport Protocol for Real-Time Applications RFC3551 RTP Profile for Audio and Video Conferences with Minimal Control RFC3556 Session Description Protocol (SIP) Bandwidth Modifiers for RTP Control Protocol (RTCP) Bandwidth

RFC3605 Real-Time Control Protocol (RTCP) attribute in Session Description Protocol (SDP)
Japan VCCI Korea MIC China CCC
Audio Quality of Service G.711 a-law, G.711 -law, G.729a and Annex B 802.1p/Q, DiffServ and VLAN tagging of telephony LAN port traffic Supports echo cancellation and silence suppression Operating temperature +5C to +40C/+40F to +104F Relative humidity 5% to 95% (non-condensing) Storage temperature -40C to +70C/-40 to +158F EMC United States: FCC 47 CFR Part 15 Class B Canada: ICES-003 Class B Australia/New Zealand: AS/NZS 3548 Class B CISPR 22 Class B European community: EN55022:1998: A1+A2 (Class B) EN 55024:1998: A1 + A2 EN 61000-3-2 EN 61000-3-3
Safety United States: UL 60950-1 1st Edition Canada: CSA 60950-1-03 European Community: EN 60950-1 +A11 Australia/New Zealand: AS/NZS 60950.1: 2003 Mexico NOM approvals International: IEC 60950-1 US/Canada/Australia/EU Countries US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 and Industry Canada CS-03 Part V Australia: AS/ACIF 004 Complies with CE Marking Requirements: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC Complies with Reduction of Hazardous Substances (RoHS) (6 of 6) as part of European Union Environmental Directive American Disabilities Act (ADA) compliant dialpad
Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortels technologies are designed to help eliminate todays barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news. For more information, contact your Nortel representative, or call 1-800-4 NORTEL or 1-800-466-7835 from anywhere in North America. Nortel, the Nortel logo, Nortel Business Made Simple and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their owners. Copyright 2007 Nortel Networks. All rights reserved. Information in this document is subject to change without notice. Nortel assumes no responsibility for any errors that may appear in this document. NN112603-121107
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