Multi Line - Headset Compatible - With Display - Nortel
M2216ACD Display Phone, 16 programmable line/feature keys with 2-line, 24-character display. It has Dual headset jacks for supervisors to train and monitor agents. Features:Digital telephone designed specifically for the call center environment 16 programmable line/feature keys 2-line, 24-character display Dual handset/headset jacks Requires QPC578 or NT8D02 digital line card required Used with M1 or SL1 systems
Part Number: NTZK22
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Bulletin: MD-2004-0004-Global Issue: 1.0 Date: January 9, 2004
Meridian Digital (Modular) Telephone sets (M2006, M2008, M2008HF, M2216 ACD, and M2616)
This notice does not include the M2016S Secure set
Manufacture Discontinue Notice Date: December 2003 Last Time Order Date: Last Time Ship Date: Manufacture Discontinue (MD) Date: End of Life (EOL) Date: Last Supported Software Release: Market Regions Affected:
October 2004 December 31, 2004 QQFull feature support Succession 3.0 Maintenance support Applicable software Release at the time of EOL Global
This bulletin provides notification of the pending Retirement (or Manufacture Discontinuance) the *Meridian Digital (Modular) telephone series. These sets have also been known as the Aries line and, more recently, as the M2000 series (not to be confused with the previous M2000 line of M2009, M2112, M2018 sets that have already reached End-of-Life). The Meridian Digital (Modular) series of phones were originally launched in 1989 and have enjoyed a 15 year lifespan. These sets have proven to be a popular and reliable series in the field. As part of the commitment to its Evergreen investment protection philosophy, Nortel Networks has provided full support on these sets on every software release since introduction Due to their long lifespan, some hardware components are now reaching obsolescence and Nortel Networks may not be able to guarantee availability of these sets, or the quality of sourced components, into the future. Nortel Networks is therefore providing notice that the Meridian Digital (Modular) series of digital sets will be retired from their respective price catalogs in October 2004 and will not be available for purchase from Nortel Networks after that time. Repair and Replacement service (chargeable) will remain in effect during the retirement period. The normal retirement period for telephone hardware is three (3) years from the date of retirement to end-of-life. The Meridian Digital (Modular) telephone series is targeted to move Page 1 of 4
into End Of Life status no later than Q4 2007. Upon End of Life, repair and replacement service will no longer be available. NOTE Specific models of Meridian Digital (Modular) sets have already been retired in certain market Regions, notably EMEA. This Bulletin announces the minimum global life cycle rating for this product and does not supercede any previous Regional actions. Please check with your local Nortel Networks representative if you require further clarification. NOTE the M2016S Secure set is currently excluded from this Notice of Manufacture Discontinue. The M2250 Console is also not included in this retirement action. Definitions Manufacture Discontinue Definition This notice serves as formal communication of Nortel Networks intent to manufacture discontinue (MD) the product(s) noted. No further orders will be accepted as of the date shown above. The MD of these products should not be interpreted as the discontinuance of any Nortel Networks agreements to support the existing field population. Services to the existing product base will continue to be provided until the End of Life (EOL) date shown above. End-Of-Life Definition This notice serves as formal communication of Nortel Networks intent to end the life of the product(s) noted. No further support will be provided. Emergency recovery and/or upgrades may be performed in accordance with customer specific service plans or upgrade agreements as negotiated prior to EOL.
Product Description Meridian 2006 Single Line Digital Telephone Meridian 2006 Digital Telephone with Data Meridian 2006 Digital Telephone with MCA Data Meridian 2008 Standard Business Telephone, Basic Meridian 2008 Standard Business Telephone with Display Meridian 2008 Standard Business Telephone with Display and Data Meridian 2008 Standard Business Telephone with Display and MCA Data Meridian 2008HF Standard Business Digital Telephone, Basic Product Engineering Code (PEC) NTZK06 NT9K05 NTZK06 NT9K05 NTZK06 NT9K05 NTZK08 NT9K08 NTZK08 NT9K08 NTZK08 NTZK08 NT9K08 Replacement Product Description M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets
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Meridian 2008HF Standard Business Digital Telephone with Display Meridian 2216 ACD-1 Basic Telephone Meridian 2216 ACD-1 Telephone with Data Meridian 2216 ACD-1 Telephone with MCA Data Meridian 2216 ACD-2 Basic Telephone Meridian 2216 ACD-2 Telephone with Data Meridian 2216 ACD-2 Telephone with MCA Data Meridian 2616 Performance-Plus Telephone, Basic Meridian 2616 Performance-Plus Telephone with Data Meridian 2616 Performance-Plus Telephone with MCA Data Meridian 2616 Performance-Plus Telephone with Display Meridian 2616 Performance-Plus Telephone with Display and Data Meridian 2616 Performance-Plus Telephone with Display and MCA Data
NT9K08 NTZK22 NTZK22 NTZK22 NTZK23 NT9K16 NTZK23 NTZK23 NTZK16 NTZK16 NTZK16 NTZK16 NTZK16 NTZK16
M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets M3900 Digital Telephone sets
Customers also have the option of adopting IP Telephone solutions with Nortel Networks i2000 series portfolio. The i200x series of IP Telephones delivers the rich feature set of the M3900 series in tandem with benefits in administration (simpler adds, moves and changes with IP Phones) for reduced costs. The i200x series of IP Telephones also offer customers the ability to deliver new and valued services to users.
During the period of Retirement (MD), telephone sets are fully supported on all applicable software releases (Current, Active and Sustained releases) until the telephone sets are deemed End-Of-Life. Customer Support is available for these sets. Repair and replacement service (chargeable) is also available. All feature functionality is expected to be retained at the same level as was valid at the time the sets were Manufacture Discontinued. Any new feature functionality introduced by system software after the time of set Retirement will not be designed to function on the MDd sets. Technical support for any such new functionality will not be provided on MDd sets. NOTE the recommended Digital set replacement is the M3900 series. The M3900 sets were first introduced and supported on X11 Release 24.24 / 24.25, however Release 25 software is recommended. While the minimum recommended release is 25.10 or, in Regions where it was Page 3 of 4
introduced, Release 24C (25.08) - to obtain full M3900 feature functionality, Release 25.40B, or later, is recommended. In addition to delivering M3900 Phase 3 feature developments and fixes, this level of software provides the ability to download new versions of M3900 firmware to the switch/server when such firmware is made available. Prior to MD of the Meridian Digital (Modular) telephone series, Release 24 will have also moved into Retirement (October 2004). All previous X11 software releases will be in End-Of-Life status. Therefore, customers requiring support must reside on X11 Release 25 (Release 25.40B recommended) or Succession 3.0 Software. At this level, they will be able to deploy the latest versions of M3900 sets and firmware. Customers seeking to deploy i200x series of IP Telephones must reside on X11 25.30 or later software.
Please see the table in the above Product Overview section for recommended Digital set replacement products.
Related Product and Sales & Marketing Bulletins
Bulletin P 2003-0304-Global - Life Cycle Management Practice, September 2003 Bulletin MD-2004-0001-Global - Generic X11 Release 24 Notice of Retirement, Dec. 2003 EMEA Bulletin (number TBD) - Digital Telephone Notice of Retirement, December 2003 Bulletin P-2002-1545-EMEA Meridian Modular Terminals End-of-Life, September 2002 Bulletin EOL-2002-1520-EMEA - Meridian 1 Consoles, Terminals, and EPE Hardware, Aug. 2002 Bulletin 2002-089 Notice of End-Of-Life Enhanced Peripheral Equipment (EPE), June 2002 Bulletin AP PM 2003-068 Life Cycle Management Practice, 2003 Bulletin AP PM 2002-45 Notice of End Of Life (EOL) - Peripheral Equipment/Enhanced Peripheral Equipment (PE/EPE), 2002
Customers are advised to upgrade their affected hardware and applicable software to ensure full supportability. For more information, please contact your Nortel Networks account representative. Content herein is not intended to supercede existing customer contractual commitments. * Nortel Networks, the Nortel Networks logo, the Globemark and Meridian 1 are trademarks of Nortel Networks.
Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The Company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global Company, Nortel Networks does business in more than 150 countries. More information about Nortel Networks can be found on the Web at www.nortelnetworks.com.
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TELEDIRECTORY FOR NORTEL MERIDIAN 1 PRODUCT GUIDE
TeleDirectory for Meridian 1 is a PC application that combines the functionality of a Nortel Meridian 1 operator console M2250 Flat Bed Console or M2216ACD/2616 Modular Telephone with an integrated customer directory system. It offers from one to fifteen directories with integrated dialling from the PC desktop. Directories may contain data about people, departments, products, services, customers and so on. TeleDirectory provides real-time directory update and multiple directory search capabilities such as character-bycharacter, phonetic, sequential and filter, enabling operators to locate call recipients quickly and accurately. Available for other telephony switching platforms e.g. Nortel DMS 1OO Centrex TeleDirectory is available as a stand-alone PC application or for operation on a PC network using a centralised shared directory database.
TeleDirectory for The Meridian Console (M2250) TD/MC
TD/MC interfaces to the Meridian M2250 Flat bed Console or the PC Console Interface Unit (PCCIU), providing all the functionality of the M2250 to the operator plus a resilient console configuration should PC failure occur.
TeleDirectory for The Meridian Modular Telephone (M2216ACD/2616) TD/MMT
TD/MMT interfaces to the M2216ACD or M2616 Modular Telephone using the Meridian Communication Adaptor or CTIA, providing all the functionality of the Modular Telephone to the operator plus a resilient console configuration should PC failure occur.
System Features and Options
User-defined hot keys for line and feature access Number-to-name lookup User organisation and customisation of directories to best suit call handling functions Facility to provide supplementary information and URLs in detail pages for all directory entries Dialling from directory and detail page entries Multiple search capabilities - indexed, sequential, character by character, filtered and phonetic for quick, accurate location of call recipients Multiple dialling numbers available for directory entries e.g. office, home, mobile etc. Call statistics and Supervisory Monitoring option so supervisors can ensure high levels of service Host Interface option for automatic directory update from external sources e.g. HR database Messaging option providing operators with a Message Pad facility for message recording, retrieval and distribution via email or printed form option for automatic playing of a greeting prerecorded in the operators own voice each time a call is answered Web Server option providing user online access to corporate-wide directory information using standard Web browsers, and enabling user notification of changes in directory information by email e.g. home or mobile number Registry option allowing user update of availability status from any PC running the application and access to caller messages recorded by operators
Rapid call answering and transfer with the click of a mouse or a single keystroke The most up-to-date information on company personnel available to operators through use of the TeleDirectory Host Interface Quick and accurate directory searching to ensure the correct personnel receive incoming calls Delivery of messages to personnel unavailable for calls with the Messaging option Capability for personnel who move from location to location on a company site to check their messages from remote PCs running the Registry application Immediate availability to operators of changes to staff movements and on-call status through use of the Registry application Access to up-to-date corporate directory information by any user on the corporate network from their desktop PC using standard Internet browsers with deployment of the Web Server option gets rid off out-of-date paper directories
Automated Greeting and Call Recording Module
.benefits that add up to
Enhanced operator performance Superior call processing Much higher levels of service
Registered in England & Wales No. 4972268
TeleDirectory is available in three models irrespective of switching platform or interface to the switch: Model 1000 which runs on a standalone PC and provides one fixed-structure directory of unlimited size, configurable function keys and summary call statistics. Model 2000 which is designed to run on a PC LAN using a centralised shared directory database and provides two fixed-structure directories of unlimited size, selectable dial numbers, configurable function keys, summary call statistics and Scheduled Events Handler. Model 5000 which is designed for PC LAN operation using a centralised shared directory database and provides up to 15 user-configurable directories of unlimited size, selectable dial numbers, multiple search capability, configurable function keys, summary and detailed call statistics and Scheduled Events Handler.
Standalone TeleDirectory Console
Networked TeleDirectory Consoles
Contact and Information:
Address: Website: Email: Telephone: 11, Framingham Road, Sale, Cheshire M33 3ST www.profile-ictsolutions.com firstname.lastname@example.org +44 (0)0171
Copyright 2004 Profile ICT Solutions Limited. The information contained in this guide is subject to change without notice. Profile ICT Solutions assume no responsibility for any errors or omissions in this document. TeleDirectory is a trademark of Conveyant Systems, Inc., Meridian 1, DMS 100, M2250, M2216ACD and M2616 are trademarks of Nortel Networks. Other brand and product names referenced herein are trademarks of their respective holders.
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