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Meridian Digital Telephones

M3901 M3902 M3903 M3904

User Guide
Enterprise Voice Solutions Customer Documentation
While you are away from your desk: Call Forward

Contents

M3900 Series Meridian Digital Telephone
M3901 M3902 M3903 M3904.... 1.... 2.... 3.... 4
Your Telephones Controls Terms you should know Your telephone call features
Use handsfree calling (M3902, M3903, and M3904).. 10 Activate/deactivate Group listening.. 12 Use the Predial feature... 14

Make a call

Make a call while on-hook.. 16 Auto Dial.... 16 Ring Again (M3902)... 17 Ring Again (M3903 and M3904).. 18 Redial last number called... 19 Use Speed Call (M3902)... 20 Use Speed Call (M3903 and M3904)... 21 Make a System Speed Call.. 22 Use Hot Line... 22 Make an Intercom call... 23
Answer a call While on an active call
Place a call on Hold.... 25 Transfer a call (M3902)... 25 Transfer a call (M3903 and M3904)... 26 Use Timed Reminder Recall.. 27 Use Attendant Recall... 28 Use Call Park (M3902)... 28
Use Call Park (M3903 and M3904).. 30 Calling Party Number (M3902)... 33 Calling Party Number/Charge Account (M3903 and M3904).. 33 Display incoming calls... 34 Trace a Malicious call... 35

Incoming calls

Activate Automatic Answerback.. 36 Use Call Pickup... 37 Use Call Waiting... 38
While you are away from your desk
Forward calls (M3902)... 39 Forward calls (M3903 and M3904).. 40 Forward internal calls only... 41 Use Remote Call Forward... 42
Secure your telephone Talk with more than one person
Set up a Conference call (M3902).. 45 Set up a Conference call (M3903 and M3904).. 46 Join a call (M3902)... 47 Join a call (M3903 and M3904)... 47 Selectable Conferee Display and Disconnect.. 48 Use Group Call... 49
Work without interruption
Activate Make Set Busy.. 51

Additional Call Features

Auto Dial Transfer Feature... 52 Use the buzz signal... 52 Call Page to make an announcement... 53 Centrex/Exchange Switch Hook Flash... 53 Charge or Force Charge a call (M3902).. 54 Charge or Force Charge a call (M3903 and M3904).. 56 ii Draft 0.01
Contents Enhanced Override Feature... 58 Forced Camp-on.... 59 Station Camp-on... 60 Override Feature... 61 Privacy Release... 62 Radio Paging... 63 Voice Call... 65 Use the Voice Messaging control screens.. 65

Hospitality features

Automatic Wake-Up... 67 Message Registration... 69 Maid Identification... 70 Room Status... 71
Meridian SL-100 CLASS Features
Anonymous Caller Rejection... 72 Automatic Callback... 73 Automatic Recall.... 74 Customer Originated Trace.. 75 Calling Name and Number Delivery Blocking.. 76 Selective Call Forward... 76

Telephone display

M3902 display... 77 M3903 display... 77 M3904 display... 78

Options List

Select a language... 80 Change a Feature Key label (M3902)... 80 Change a Feature Key label (M3903 and M3904).. 82 Adjust Screen contrast... 84 Adjust volume... 84 Choose Ring type... 85 Select Call Log options... 85 Use Live dial pad... 86
Select Preferred name match... 86 Set up area code... 86 Enable Call timer... 87 Select Date/time format.. 87 Enable Key click... 87 Use Headset port on call... 88 Activate Headset port external alerter.. 88 Use Call indicator light... 88 Set On-hook default path... 89 Display diagnostics... 89 Activate Group Listening... 90
Call Log and Personal Directory display and navigation
M3903 Call Log display and navigation.. 91 Access your Callers List or Redial List (M3903).. 91 M3904 Personal Directory and Call Log display and navigation. 92 Access your Personal Directory, Callers List, or Redial List (M3904).. 93 Call Log and Personal Directory password protection (M3903 and M3904)... 94

Call Log

The Navigation Keys allow you to scroll through Menus and lists on the display.
The Copy Key copies incoming or outgoing call numbers into the Personal Directory on the M3904. The Quit Key ends an active application. Pressing the Quit Key does not affect the status of calls currently on your telephone. Note: If you press the Quit Key before the Done Key you exit without saving changes. Press the Done Key to exit and save changes.

Options

Message

/ / / / / / /

The Options Key allows you to access and modify telephone options. The Message Key provides access to your voice messaging system. The Directory/Log Key (M3904) allows you to access your Personal Directory (100 entries), Callers List (last 100 incoming calls) and, Redial list (last 20 outgoing calls). The Call Log Key (M3903) allows you to access the Callers List (last 10 incoming calls), and the Redial list (last 5 outgoing calls). The Applications Key allows you to access additional features that may be provided by your network administrator (M3903 and M3904). The Shift Key allows you to access the second layer of the Programmable Line/Feature Keys (M3903 and M3904). The Line/Directory Number (DN) Key on the M3901 allows you to access dial tone.

Directory/Log

Applications
Your Telephones Controls Line/Directory Number (DN) Key(s) are assigned to your M3902, M3903, or M3904. They can be a Primary Directory Number (PDN) or secondary DN(s) on the M3903 and M3904. On the M3903 and M3904, the lower right hand Line/Feature Key on the first layer is your Primary Directory Number (PDN) Key. When you pick up the handset, the line associated with this key is ready for you to make a call. Note: Although you have only one PDN, you can have additional Line/Directory Number (DN) Key(s) assigned to your M3903 or M3904 telephone. Dial The Dial Key is used to dial numbers stored in the Directory and Callers List (M3903 and M3904). The Dial Key accesses the Primary Directory Number (PDN) Key to make a call. The More Key allows you to access additional layers of Context Sensitive Soft Keys. Programmable Soft Keys (M3902) or Context Sensitive Soft Keys (M3903 and M3904) are configured for various features and functions on the M3900 Series telephones. The Soft Keys are located below the display area. These keys have an LCD label above them that changes based on available features, functions, or the active application. Programmable Line (DN)/Feature Keys (M3903 or M3904) are located at the sides of the upper display area. Once configured, these Programmable Line (DN)/Feature Keys provide one-touch feature activation. An status icon indicates call or feature status. 7

Example:

CallWait

Terms you should know

Attendant The attendant is a telephone operator in your organization. Call Log The Call Log can be configured to store either unanswered or all incoming calls. These entries can be accessed through your directory menu. Call party informationWhen your telephone rings, the display shows Call Party Name Display (CPND) information. The system must have CPND enabled. The display shows the phone number and name, if available, of the incoming call. Card View The Card View displays a directory entry name and telephone number. Context Sensitive Soft Keys The four keys located directly below the display on the M3903 and M3904 are referred to as Context Sensitive Soft Keys. The label and function of each key changes depending upon the available features or the active application. Copy Key The Copy Key allows the M3904 to copy information from an application, like Corporate Directory, or from the Callers List or Redial List to the Personal Directory. Date/time display feature The Date/time display feature shows the month and date while the telephone is in an idle state. Directory Number (DN) The Directory Number (DN) is a telephone number that consists of one to seven digits. The DN is commonly known as an extension number. Feature Access Codes (FACs) Feature Access Codes (FACs) allow you to access features for which you do not have a fixed or soft feature key. Feature Access Codes are applicable to the Meridian SL-100 system only. For your convenience, the FACs for your system can be printed on a page located at the back of this guide. Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) allow you to access features for which you do not have a fixed or soft feature key. Flexible Feature Codes are applicable to the Meridian 1 system only. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide. Fixed KeysThe Fixed Keys are the hard labeled keys on your telephone. Indicator An indicator is an LCD or LED that displays the current status of a feature by its state; flashing, winking, steady on, or off. Information screenThe Information screen displays call activity, lists, prompts, and status of calls. Interrupted dial toneInterrupted dial tone is a broken or pulsed dial tone, heard when you access some of the features on your telephone. 8

Terms you should know Meridian 1, Meridian SL-100 The Meridian 1 or the Meridian SL-100 is your office communications system. More. The More Key allows access to the multiple layers of Programmable Soft Keys. These keys are the keys located below the display on your telephone. Off-hook Off-hook is a term used to indicate that the telephone is active and ready to make a call. Your telephones status changes to off-hook when you pick up the handset or press a Line (DN) Key. Paging tonePaging tone is a special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone. Personal Directory The Personal Directory stores entries by name and phone number. Primary Directory Number The Primary Directory Number is the main extension number on your telephone. It is accessed through the Primary Directory Number (PDN) Key. Private Line Private Line can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line. Redial List The Redial List is accessed through the Call Log Key on the M3903 and through the Directory/Log Key on the M3904. It lists outgoing numbers for calls that have been made from your telephone. Ringback/ring tone Ringback/ring tone is the sound you hear when a call you have made is ringing at its destination. Shared Directory Number A shared Directory Number is a DN (extension) that is shared by two or more telephones. This is also known as a Multiple Appearance DN (MADN). Special dial tone The special dial tone refers to three consecutive short tones followed by steady dial tone that you hear when accessing some of your telephone features. Switch hook The switch hook is the button which the handset presses down, disconnecting your call, when you replace the handset. When lifted, the handset releases the switch hook and you either answer an incoming call or you receive dial tone indicating that your telephone is ready to make a call.
Your telephone call features
Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100. Your network administrator supplies you with the Flexible Feature Codes or Feature Access Codes for your system. Note: In order to use a feature described in this section, your system software must support the feature and the feature must be assigned to your telephone. Check with your network administrator for more details.

6. Press the Quit Key to exit.
To use Group listening while you are on a call:
Press the Handsfree Key. Everyone will hear the caller over the speaker, but the caller will only hear what is picked up by the handset. Note: You must let the caller know when others are listening to the conversation. This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored. 12
To deactivate the Group listening option:
4. Press the Off Key to turn Group listening off. 5. Press the Done Key to save changes.
To mute a group listening call:
1. Press the Mute Key. The LED flashes. 2. Press the Mute Key again to return to two way conversation.
To switch from Group listening to handsfree:

Press the Handsfree Key.

Use the Predial feature
The Predial feature allows you to enter and preview a number containg up to 31 digits and make corrections before you dial the number.

To use Predial:

1. Replace the handset, if it is off the cradle. 2. Dial the number. Note 1: Press the Pause Key to insert a 1.5 second pause in the dialing string. Note 2: If you are calling an external or long distance number, be sure that the appropriate access codes are included. 2637 3. Press a Line (DN) Key to receive dial tone. The displayed predialed number is automatically dialed. 4. Lift the handset when the called party answers or, if on handsfree, begin to talk. Note: You cannot use the Predial feature if the Live dial pad feature is active.
This section describes features that you can use when you make a call. There are several ways to make a call from your M3900 Series Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter.

To make a call:

1. Lift the handset. or 2637 or or Press the Line (DN) Key. or Press the Handsfree Key. Note: The Handsfree Key must be enabled by your network administrator or
or Press the Headset Key if you have a headset connected to your telephones headset jack (available on the M3903 and M3904). Note: See Set On-hook default path on page 89, and Headsets on page 128 for information on connecting a headset to your M3903 or M3904. 2. Dial the number. Note: Whenever you read Lift the handset, in this guide, you may alternatively press a free Line (DN) Key, Handsfree Key, or the Headset Key. You receive dial tone with each of these actions.
To change from handset to headset:

1. Press the Transfer Key. The call is placed on hold.
2. Press the Account Key.
3. Dial charge account number. You receive dial tone. 4. Dial the number of the telephone where the call is to be transferred. Connect 5. Press the Connect Key when you hear the telephone ring. Note: You can use the Swap Key to talk privately to the person at the transfer number before you press the Connect Key.
Additional Call Features 3. Dial the charge account number. You receive dial tone. 4. Dial the number of the person you want to add to the conference. Swap Connect 5. Press the Swap Key to switch between talking with the original caller and the new caller. Press the Connect Key to complete the conference.
Enhanced Override Feature
Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party).
To use Enhanced Override:
1. Dial a telephone number and receive a busy signal. Override 2. Press the Override Key or enter the Override FFC to initiate a Forced Camp-on. If either of the persons on the call disconnects at this time, you receive an overflow (fast busy/engaged) signal. Override 3. Press the Override Key again or enter the Override FFC again. The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons will remain connected.

To end the connection:

Press the Goodbye Key. Note: Enhanced Override is not available on the Meridian SL-100.

Forced Camp-on

Forced Camp-on allows your telephone to automatically ring another telephone as soon as that telephone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls.

To use Forced Camp-on:

1. Dial a telephone number and receive a busy signal. Override 2. Press the Override Key, or enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called hears a tone, and you hear ring/ringback signal or busy/engaged signal (depending on the options chosen). You are now camped-on to the number you dialed. 3. When the person you called finishes their call, your telephone automatically dials the number. Both your telephone and their telephone ring.

M3903 Call Log display and navigation
The M3903 information display shows one item at a time. Use the Navigation Keys to scroll through the list. When the item you want appears, press the Select Key. The figure below shows the status once you log into the Call Log. The M3903 Call Log contains a Callers List and a Redial list. The M3903 does not have a Personal Directory.
01 Call Log (use Callers List Select

553-9079

Access your Callers List or Redial List (M3903)
To access the M3903 Call Log using the Call Log Key:
1. Press the Call Log Key. 2. Use the Navigation Keys to highlight the list that you want to view.
Callers List Redial List Select 3. Press the Select Key.
To access the M3903 Callers List or Redial List using a Context Sensitive Soft Key or a Programmable Feature Key:

Callers

Redial
Press the Callers Key to access the Callers List, or press the Redial Key to access the Redial List.
To exit the M3903 Call Log:
Press the Quit Key or the Call Log Key to exit.
M3904 Personal Directory and Call Log display and navigation
With the M3904s display, you can view three lines of information. The figure below shows the status once you log into the directory.
01 Directories Personal Directory Call Log (Callers List) Call Log (Redial List) Select

553-9080

Access your Personal Directory, Callers List, or Redial List (M3904)
To access the M3904 Directory/Log:
1. Press the Directory/Log Key. Note: When you press the Directory/Log Key, your Personal Directory is automatically selected. At this point, you may begin searching the directory using the telephones dial pad. See Search for an entry on page 109. 2. Use the Navigation Keys to highlight the Personal Directory or the Call Log that you want to view.
Personal Directory Call Log (Callers List) Call Log (Redial List) Select 3. Press the Select Key.
To access the M3904 Callers List or Redial List using a Context Sensitive Soft Key or a Programmable Feature Key:
Press the Callers Key to access the Callers List, or press the Redial Key to access the Redial List. Press the Quit Key or the Directory/Log Key to exit.
To exit the M3904 Directory/Log:
Call Log and Personal Directory password protection (M3903 and M3904)
You can password protect your Callers List and Redial List. Your password also protects your Personal Directory (M3904 only). If password protection is activated, you will be asked to enter your password each time you press the Call Log Key (M3903) or Directory/Log Key (M3904).

5. Use the dial pad to enter the telephone number associated with the name entered above. Note 1: The number may contain up to 31 digits. Note 2: Press the Pause Key to insert a 1.5 second pause in the dialing string. Note 3: If you are adding an external or long distance number, be sure to include the access codes required by your system to make an external or long distance call. Done 6. When you have finished entering all of the digits, press the Done Key to save the changes. 103
7. Press the Quit Key or the Directory/Log Key to exit.
1. Press the Copy Key. The displays shows the message Copy to. 2. Press the Directory Key.

Add an incoming call

Dirctry

or Clear

3. Press Next to copy the incoming call without editing the name. Edit the number, if required (see notes for step 4) and go to step 5. or Press Clear to make changes to the name before saving. Add the name using the dial pad, Delete, and Case Keys as needed. 4. Press the Next Key. Make changes to the telephone number if required Note 1: The number may contain up to 31 digits. Note 2: Press the Pause Key to insert a 1.5 second pause in the dialing string. Note 3: If you are adding an external or long distance number, be sure to include the access codes required by your system to make an external or long distance call.
5. Press the Done Key to save the entry in your directory.
6. Press the Quit Key or the Directory/Log Key to exit. Note: You can edit the name or number before or after you save to the directory.

Add an outgoing call

1. After the person you called answers, press the Copy Key. The displays shows Copy to.
2. Press the Directory Key. 3. Add the name, using the dial pad, Delete, and Case Keys as needed.

4. Press the Next Key.

5. Press the Done Key to save the changes. 6. Press the Quit Key or the Directory/Log Key to exit. Note: You can edit the name or number before or after you save to the Directory.
Delete or edit a Personal Directory entry
To delete a Personal Directory entry:
1. Use the Navigation Keys to highlight the entry you want to edit or delete. Delete 2. Press the Delete Key to delete the currently highlighted entry in your Personal Directory. 3. Press the Yes Key to confirm the deletion.
To edit a Personal Directory entry:
1. Press the Edit Key to change the telephone number or name. 2. Use the Navigation Keys to highlight the character you want to change. 3. Use the dial pad to enter the desired changes. Refer toAdd a Personal Directory entry on page 102 for an example of how to use the dial pad to enter names.
4. Press the Next Key. Edit the number if necessary. 5. Press the Done Key to save the changes. 6. Press the Quit Key or the Directory/Log Key to exit.
Delete your Personal Directory
To delete your Personal Directory:

DelList

1. Press the Delete List Key. The display shows Delete all entries?.
2. Press the Yes Key if you want to delete all the entries in your Personal Directory, or press the No Key if you want to return to the top of the Personal Directory with no changes made. 3. Press the Quit Key or the Directory/Log Key to exit.
Use the Personal Directory to make a call
To use the Personal Directory to make a call:
1. Use the Navigation Keys to highlight the desired name or number. Purchasing Note: If you are dialing an external or long distance number, be sure that your directory entry includes the access codes required by your system to make an external or long distance call. 2. Press the Dial Key. Note: If your primary DN is busy, the following message will be displayed Unable to Dial - Busy Primary Line. Press the OK Key to clear the message. Select an available DN Key, and press the Dial Key again.

Use Card View

The Card View feature provides additional information about the Personal Directory entry.
To look at the Card View:
1. Use the Navigation Keys to highlight the desired name. Purchasing 2. Press the right Navigation Key.
To dial from the Card View:
1. Use the Navigation Keys to show the name and number of the currently selected entry in the Card View. Note: If you are dialing an external or long distance number, be sure that your directory entry includes the access codes required by your system to make an external or long distance call. Dial 2. Press the Dial Key to place the call. Note: If your primary DN is busy, the following message will be displayed Unable to Dial - Busy Primary Line. Press the OK Key to clear the message. Select an available DN Key, and press the Dial Key again.

To exit the Card View:

Press the left Navigation Key to leave the Card View and return to the selected name.

Search for an entry

You can search for a particular entry in your Personal Directory.

To search for an entry:

1. Use the Navigation Keys to highlight Personal Directory. Personal Directory Select 2. You may press the Select Key or proceed directly to step 3. 3. Use the dial pad to enter the first letter of the name your are seeking. For example, press the key twice to go to the first entry that begins with the letter B. Note: To further refine your search, wait a couple of seconds and use the dial pad to enter the second letter of the name you are seeking. You may enter up to the first three letters in the name using this method.
Copy a number from the Redial List
You can copy a number from the Redial List to the Personal Directory.
To copy a number from the Redial List:
1. Use the Navigation Keys to highlight the name or number in your Redial List that you want to copy to your Personal Directory.
2. Press the Copy Key. The displays shows Copy to. 3. Press the Directory Key.

To edit the currently stored message, or to create a new message:

1. Press the Edit Key.

2. From the Edit Mode screen, use the dial pad to enter a text message. Press the Delete Key to delete a character. Press the Case Key to toggle between upper and lower case characters. Press the Cancel Key to exit the screen without saving changes. Note 1: Please refer to Add a Personal Directory entry on page 102 for detailed instructions on using your telephones dial pad to enter text. Note 2: While in the Edit Mode screen, press the Up Navigation Key to access special characters you may want to include in your message. Use the Navigation Keys to locate the character. Press the Select Key to choose the highlighted character. Press the Return Key to return to message entry without selecting a special character. Done 3. Press the Done Key. Your message is saved and you return to the Set-Set Msg Screen.
To select a message provided by your network administrator:
1. From the Set-Set Msg screen, use the Navigation Keys to scroll through the list of available messages. Select 2. Press the Select Key to choose the currently displayed message.
To customize a message provided by your network administrator:
1. From the Set-Set Msg screen, use the Navigation Keys to scroll through the list of available messages. Edit 2. Press the Edit Key to choose the currently displayed message.
3. From the Edit Mode screen, use the dial pad to customize the message. Press the Delete Key to delete a character. Press the Case Key to toggle between upper and lower case characters. Press the Cancel Key to exit the screen without saving changes. Note 1: Please refer to Add a Personal Directory entry on page 102 for detailed instructions on using your telephones dial pad to enter text. Note 2: While in the Edit Mode screen, press the Up Navigation Key to access special characters you may want to include in your message. Use the Navigation Keys to locate the character. Press the Select Key to choose the highlighted character. Press the Return Key to return to message entry without selecting a special character. Done 4. Press the Done Key. Your message is saved and you return to the Set-Set Msg Screen. Note: If you scroll to a different message in the Set-Set Msg screen, and press the Select Key, your changes are erased.
To activate or deactivate Set-to-Set Messaging and exit the application:
1. Press the On Key/Off Key to toggle the Set-to-Set Messaging status between On and Off. Note 1: If messages have not been provided by your network administrator and a message has not been defined, the On and Off Keys will not appear. Use the Edit Key to enter a message before activating Set-to-Set Messaging.

2. Press the Features Key. 3. Press the Dial Pad Number Key for the Transfer feature. 4. Dial the number where you want to transfer the call.
5. Press the Features Key when you hear ringing tone. 6. Press the Dial Pad Number Key for the Transfer feature. Note: On the Meridian SL-100 use steps one to three then hang up. If you continue, a three way conversation is established.

Set up a Conference call

To use the Conference Call feature:
2. Press the Features Key.
3. Press the Dial Pad Number Key for the Conference feature. 4. Dial the number of the party you want to add to the call.
5. Press the Features Key.
6. Press the Dial Pad Number Key for the Conference feature. Note 1: Repeat these step to add more parties to the conference (up to six). Note 2: Press the Goodbye Key, if you make an error while dialing the number or if you receive a busy signal.
To return to the original caller:

Press the Line (DN) Key.

Activate Ring Again
To activate the Ring Again feature:
1. Dial a number and receive a busy tone or no answer. Note: The Meridian SL-100 supports Ring Again on busy tone only.
3. Press the Dial Pad Number Key for the Ring Again feature. 4. Replace the handset.
To use Ring Again to call your party when you receive notification:
3. Press the Dial Pad Number Key for the Ring Again feature. Ring Again dials the number.
To cancel the Ring Again feature:
2. Press the Dial Pad Number Key for the Ring Again feature before you hear the Ring Again notification tone. 125
To dial a number while on-hook:
1. Press the Line (DN) Key.

2. Dial the number.

3. Lift the handset and speak when the party answers.
To use handset and dial number:
1. Lift the handset, the telephone automatically selects the Line (DN). 2. Dial the telephone number.

Receive a call

To receive a call:
Lift the handset when the telephone rings and begin to talk.
Feature Activation Indicator
The Feature Activation Indicator (FAI) serves all five programmable feature keys. The feature indicator LED winks or lights when a feature is active.
Message Waiting and Call Status Indicator
The Message Waiting Indicator (MWI) provides three functions. the MWI flashes for an incoming call, the MWI also flashes to indicate a call on Hold. The MWI produces a steady light to indicate that a message is waiting. The MWI cannot show there is a message waiting if a call is on hold or if there is an incoming call.
Optional items are available for use with your M3900 Series Digital telephone. Please contact your System Administrator for additional details. Note: Wall attachment is available for all four models.
Accessory Connection Module (ACM)

Key-based Expansion Module
The Key-based Expansion Module provides additional line (DN) or feature keys for the M3904. You can add up to two Key-based Expansion Modules, for a total of 44 additional line (DN) or feature keys.
Personal Directory PC Utility
The Personal Directory PC Utility provides a faster, easier way to create or modify the Personal Directory on the M3904. You can enter names and numbers into a directory file on your PC, and download the file directly from the PC to the M3904 through a serial port connection. You can also upload the Personal Directory from the M3904 to your PC so that you can modify the directory. The PC and the M3904 are connected using the Personal Directory PC Utility Cartridge. The Computer Telephony Integration Adapter (CTIA) may also be used to connect the PC and the M3904 when used with the optional Personal Directory PC Utility software. 128
Flexible Feature Codes/Feature Access Codes
Meridian 1 Flexible Feature Codes (FFCs)
Call Detail Recording Charge Account Call Forward All Calls Activate Call Forward All Calls Deactivate Call Forward All Calls Verify Internal Call Forward Activate Internal Call Forward Deactivate Remote Call Forward Activate Remote Call Forward Deactivate Park Call Park Call Access Pickup Ringing Number Pickup Group Pickup Directory Number Electronic Lock Activate Electronic Lock Deactivate Group Call Make Set Busy Activate Make Set Busy Deactivate Malicious Call Trace Override Radio Paging Radio Paging Access Radio Paging Answer Ring Again Activate Ring Again Deactivate Speed Call Controller Speed Call User System Speed Call User Station Control Password Change Virtual Office Terminal Log On Virtual Office Terminal Log Off Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify
Meridian SL-100 Feature Access Codes (FACs)
Account Code Anonymous Caller Rejection (ACRJ) Activate Anonymous Caller Rejection (ACRJ) Deactivate Automatic Callback (ACB) Activate Automatic Callback (ACB) Deactivate Automatic Recall (AR) Activate Automatic Recall (AR) Deactivate Busy Override Call Forward Busy/Dont Answer - Internal/External Calling Name and Number Delivery Blocking Customer Originated Trace (COT) Directed Call Park (DCPK) Directed Call Pick-up (DCPU) Executive Busy Override (EBO) Flexible Station Controlled Conference (CNF) Last Number Redial Malicious Call Hold (MCH) Paging access code Random Make Busy (RMB) Secondary MADN Call Forwarding (CFMDN) Selective Call Forward (SCF) SIM Ring System Call Park Station Origination Restrictions Controller (SORC) Station Specific AuthCode (SSAC) Uniform Call Distribution (UCD) Virtual Office Worker IN (VOWIN) Virtual Office Worker OUT (VOWOUT) Wake-Up Request Wake-Up Cancel

access the Personal Directory 102 Accessory Connection Module (ACM) 127 account code 54, 56 Analog Terminal Adapter (ATA) 127 announcement 53, 65 Anonymous Caller Rejection 72 answer calls 24 applications Corporate Directory 114 Set-to-Set Messaging 111 Applications Key 6 area code setup 86 attendant 8 Attendant Recall 28 Auto Dial 16, 121, 122 display number 16 Auto Dial Transfer 52 Automatic Answerback 36 Automatic Callback 73 Automatic Hold 123, 124 Automatic Recall 74 Automatic Wake-Up 67 Call Join MM3903, MCall Log 8, 97 access,MCall Log Key 6, 94, 95 Call Log options 85 Call Page 53 Call Park 29 MM3903, MCall Party Name Display (CPND) 8 Call Pickup 37 call status indication Mcall timer 87 Call Trace 35 call transfer MMM3903, MCall Waiting 38 Callers List 97 MMCalling Name and Number Delivery Blocking 76 Calling Party Number MM3903, Mcamp-on forced 58, 59 station 60 Card View 108 card view 8 Centrex Switchhook Flash 53 Centrex/Exchange Switchhook Flash 53 charge account 33, 55 Charge Account, Forced MM3903, Mcharge calls 131
busy 51 Busy Override 61 buzz 52
call accounting 33 Call Charge MM3903, MCall Detail Recording Charge Account 54, 55 Call Forward Internal 41 MM3903, MRemote 42 Selective 76 call hold 25 call indicator light 88
Index MM3903, MComputer Telephony Integration Adapter (CTIA) 127, 128 Conference 35, 48, 124 MM3903, MContext Sensitive Soft Keys 3, 4, 8 copy from Redial List 109 Copy Key 6, 8 Corporate Directory 114 Customer Originated Trace 75 External Alerter and Recorder Interface 127
Feature Access Code (FAC) 8, 10, 29, 30, 35, 37, 39, 41, 42, 61, 63, 67, 72, 73, 74, 75, 76, 117, 118, 130 Feature Activation Indicator (FAI),Mfeature key change label (M3902) 80 change label (M3903, M3904) 82 feature operation MFeatures Key, MFixed Keys 8 Flexible Feature Code (FFC) 8, 10, 20, 22, 29, 30, 35, 37, 39, 41, 42, 43, 44, 49, 51, 54, 55, 58, 61, 63, 67, 117, 118, 129 Forced Camp-on 58, 59 forward calls all calls MM3903, Minternal calls 41 remote activation 42 selective 76 Full Duplex Hands Free Module 128
date format 87 Date/time display 8 Dial Key 7 Dial Tone interrupted 8 dial tone, special 9 dialing on-hook 14, 16 predial 14 Direct Inward System Access 42, 43 Directed 29 Directed Call Park (DCPK) Key 29 directory 92 password protection 94 Directory Number (DN) 8, 69, 71 Directory Number (DN) Key 6, 7 Directory/Log Key 6, 93, 94, 95, 96, 102 display MMMdisplay diagnostics 89 Display Key 34 Display-based Expansion Module 127 DN 8 Done Key 6, 79
Goodbye Key 5, 10, 119 Group Call 49 Group Intercom 65 Group Listening 12 group listening 90
handsfree 5, 10 Handsfree Key 5, 10 Headset Key 5, 11 headset port external alerter 88 headset port on call 88 headsets 128 Hold 25, 38 Hold Key 5, 119

Quit Key 6, 79

Navigation Keys 6, 79
Radio Paging 63 recall attendant 28 Timed Reminder Recall 27 receive calls MM3902, M3903, MRedial 19 Redial List 9, 97, 100, 109
off-hook 9 on-hook default path 89 on-hook dialing 14, 16 Options Key 6, 79 Options List 79 Override 58, 61 override 134
Index access,MMMRemote Access Directory Number 42 Remote Call Forward 42 Ring Again MMM3903,Mring tone 9, 59, 60 ring type 85 ringback 9, 59, 60 Room Status 71 Timed Reminder Recall 27 trace 35 Transfer 35, 54, 123 MM3903, M3904 26
Virtual Office 117 Vmsg 65 Voice Call 65 Voice Messaging control 65 Volume Control Bar 5, 120 volume, adjust 84 VOWIN 117 VOWOUT 118 VTLF 118 VTLN 117
screen contrast 84 secure your telephone 44 Select Key 79 Selectable Conferee Display and Disconnect 48 Selective Call Forward 76 Set-to-Set Messaging 111 shared Directory Number (DN) 9 Shift Key 6 special characters, entering 81, 83, 103, 112, 113 special dial tone 8, 9 Speed Call 122 MM3903, MSpeed Call Controller 123 MM3903, MSpeed Call User 123 Speed Call, System 22 Station Camp-on 60 Station Control Password 42, 43, 44 switch hook 9 System Park DN 29 System Speed Call 22
work without interruption 51
time format 87 wake-up, automatic 67 135
Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks. Information contained in this document is subject to change. Nortel Networks reserves the right, without notice, to make changes in equipment design or program components as progress in engineering, manufacturing or technology may warrant. Reordering number: NT2F79EB A0858904 (c/o 5 each per package P0942070) Internal Manufacturing part number: P0942070 Issue 1.00 January 2002 Printed in Canada

www.nortelnetworks.com

Accessories for the M3900 Series telephones
Accessory Connection Module (ACM).. 98 iv Draft 0.01
Contents Analog Terminal Adapter (ATA)... 98 External Alerter and Recorder Interface.. 98 Headsets... 98 Key-based Expansion Module (KEM)... 98
Meridian 1 Flexible Feature Codes (FFCs) Meridian SL-100 Feature Access Codes (FACs) Index
There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main portion of this document. The M3901 is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide.
The M3901 has one Line (DN) Key and can be programmed with up to five features. M3901
Feature Activation Indicator Feature Goodbye Line Hold Message/Call Status/ Incoming Call Indicator

Feature Card

Volume Control Bar

553-8966

Note: The Meridian SL-100 configures the Line (DN) Key as a Directory Number only.
The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled). M3902
LCD display Message Waiting Light/ Incoming Call Indicator
One Line (DN) Key Programmable Soft Keys (self-labeled) Options LED Handsfree Key Message Transfer Hold Goodbye

Navigation Keys

Volume Control Bar LED

553-8624

The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Programmable Soft Keys (self-labeled). M3903
LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator
Programmable Line (DN)/ Feature Keys (self-labeled) Programmable Soft Keys (self-labeled) Copy Fixed Feature Keys

LED Handsfree Key

Volume Control Bar LED Headset Mute Options Quit Call Log Message
Shift Applications Navigation Keys

553-8625

The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Programmable Soft Keys (self-labeled). M3904

LCD Display Goodbye Hold

Message Waiting Light/ Incoming Call Indicator
Programmable Line (DN)/ Feature Keys (self-labeled)
Programmable Soft Keys (self-labeled) Fixed Feature Keys Shift Copy LED Applications Navigation Keys Directory/Log

553-8626

Volume Control Bar Headset
Mute Options Quit Message

Your Telephones Controls

Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side.

Goodbye

You can terminate an active call by pressing the Goodbye Key. The Goodbye Key is useful for disconnecting a handsfree call. Press the Headset Key to answer a call while on the headset or to switch a call from handset or handsfree to the headset. A steady LCD indicator appearing beside a Line (DN) Key means that the feature or line is active. A flashing LCD indicator means the line is on hold or the feature is being programmed.

Headset

By pressing the Hold Key, you can put an active call on hold. Return to the caller by pressing the DN Key beside the flashing indicator. The Handsfree Key allows you to activate the handsfree (M3902, M3903, and M3904) and Group listening features (M3903 and M3904). The speaker LED lights to indicate handsfree is active, the LED flashes to indicate Group listening is active.
The Mute Key allows you to listen to a conversation without being heard. This is especially useful when you only want to listen on a conference call. Push the Mute Key again to return to a two way conversation. The Mute Key applies to handsfree, handset, and headset microphones. The Mute LED flashes when 5
the Mute option is in use. The Navigation Keys allow you to scroll through Menus and lists on the display.
The Copy Key copies incoming or outgoing call numbers into the Personal Directory. The Quit Key ends an active application. Pressing the Quit Key does not affect the status of the calls currently on your telephone. Note: If you press the Quit Key before the Done Key you exit the Options List without saving changes. Press the Done Key to exit and save the changes.

Options

/ / / / /
The Options Key allows you to access and modify telephone options. Line/Directory Number (DN) Key(s) are assigned to your telephone. They can be a Primary DN (PDN) , secondary DN(s), multiple appearance DN(s), etc. The lower right hand Line/Feature Key is your Primary Directory Number (PDN) Key (M3902, M3903, M3904). When you pick up the handset, the line associated with this key is ready for you to make a call. Note: You have only one Primary Directory Number assigned to your telephone. You can have additional Line/Directory Number (DN) Key(s) assigned to your M3903 or M3904 telephone.

To store or change a Speed Call number:

SpcCtlr

1. Press the Speed Call Controller Key. The triangular icon flashes, indicating programming mode. 2. The phone prompts you to dial a one, two, or three digit code and telephone number. Note: Dial the access code (if required) followed by the internal, external, or long-distance telephone number.
3. Press the Speed Call Controller Key again to save the code and number. The flashing icon turns off.

To make a Speed Call:

1. Lift the handset. 2. Press the Speed Call Controller key or the Speed Call User Key. 3. Dial the Speed Call code.

SpcUser

Make a System Speed Call
System Speed Call allows you to make a call by dialing Speed Call codes which may override your telephones class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. It is a speed dial number that is common to many users, therefore it is set up on the system not on your individual telephone.
To make a System Speed Call:

1. Lift the handset.

SScCtlr

SScUser

2. Press the System Speed Call Controller key or the System Speed Call User Key. 3. Dial the Speed Call code of the number you want to dial. The number is automatically dialed.

Use Hot Line

The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box.

To use Hot Line:

Hotline
Press the Hot Line Key. The Hot Line Key automatically dials the number. Note 1: On the Meridian SL-100 system, the Automatic Line (AUL) feature is the same as the Hot Line feature. Note 2: If your main DN is a Hot Line, lift the handset. The Hot Line dials the number automatically.

Make an Intercom call

The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your network administrator.
To make an Intercom call:
1. Lift the handset. 2. Press the Intercom Key. 3. Dial the one or two digit code for the intercom group member you wish to call.
To answer an Intercom call while on a line other than your Intercom group line:

Intercom

1. Press the Hold Key to put the current call on hold. or Press the Goodbye Key to end the call. 2. Press the Intercom Key and begin to speak.

Answer a call

When you receive an incoming call, your telephone rings and the LCD indicator flashes.

To answer a call:

Lift the handset. or or Press the Handfree Button located on the left side of the handset (M3902, M3903, and M3904). or 2498 or

Use Timed Reminder Recall
Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered.
To use Timed Reminder Recall:
1. Press the Transfer Key. The call is put on hold. 2. Dial the number where you want to transfer the call.
While on an active call 3. Press the Transfer Key again.

Trans or

or Replace the handset before the extension answers. This starts the recall timer. Note 1: On the Meridian SL-100, do not press the Transfer Key again; replace the handset before the extension answers. Meridian SL-100 uses the Blind Transfer Recall feature. Note 2: If the transfer is complete, the recall timer stops.
If the transferred call is not answered, your telephone rings:
1. Lift the handset. Trans 2. Press the Transfer Key and repeat the transfer (to a different DN). Note: If you transfer a call to a person and they pick up the line while you are still on the line, press the Goodbye Key to complete the transfer. Check with your network administrator to determine the time interval of your recall timer.

Use Attendant Recall

The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant.
To contact the attendant while on a call:

AttRecall

1. Press the Attendant Recall Key while on a call. Stay on the line until the attendant answers.
While on an active call 2. Press the Goodbye Key. The caller remains connected to the attendant. Note: On the Meridian SL-100, the Attendant Recall Key is not available; use the Transfer Key to connect a call to the attendant.

Use Call Park

Call Park allows a call to be held temporarily and retrieved from any telephone. You can park an incoming call and page the called party. When you use Call Park you do not tie up a line. Your network administrator can set up a System Park DN where most calls are automatically parked. If configured network wide, Call Park can be used across networks.
To Park a call on the System Park DN or your own DN:
While on an active call, press the Park Key. If there is a System Park DN, the call automatically parks on the System Park DN. Otherwise, it parks on your DN. Note: On the Meridian SL-100, press the Park Key and you receive a confirmation tone. Press the Park again or the Goodbye Key.
To park a call on a DN other than the System Park DN or your own DN:

Trace a Malicious call

Malicious Call Trace provides a way for you to trace nuisance calls within your system.
To use Call Trace while you are on a call:

CallTrace

Press the Call Trace Key. Note: On the Meridian SL-100, press the Malicious Call Hold (MCH) Key.
To use Call Trace if you do not have a trace button:
1. Press the Transfer Key or the Conference Key. Note: On the Meridian SL-100, press only the Transfer Key.
2. Dial the Trace FFC (Meridian 1 system) or the Trace FAC (Meridian SL-100 system). 3. Press the Line (DN) Key beside the flashing LCD indicator to return to the call.
This section describes features that you can use with incoming calls.
Activate Automatic Answerback
When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service.
To use Automatic Answerback:

AutoAns

To deactivate Automatic Answerback:
Press the Automatic Answerback Key.

Activate Call Pickup

Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group.
To answer a call in your own Call Pickup Group:
1. Lift the handset. Pickup 2. Press the Pickup Key.
To answer an incoming call in another Call Pickup Group:
1. Lift the handset. GrpPickup 2. Press the Group Pickup Key. 3. Dial the Pickup Group number of the telephone that is ringing. Note 1: The network administrator assigns the Pickup Group code. Note 2: This feature is not applicable on the Meridian SL-100 system.
To answer a call at a specific extension within your Pickup Group:
1. Lift the handset. DNPickup 2. Press the DN Pickup Key. Note 1: The Meridian SL-100 uses the Directed Call Pickup Feature Access Code (FAC). Note 2: If the pickup DN is invalid, you receive an overflow burst tone, and the screen displays Release and try again. Press the Goodbye Key. 33

Use Call Waiting

Call Waiting puts your current call on hold, while you answer an incoming call. Example: The attendant routes an outside call to you while you are on an existing call. Call Waiting allows you to recognize the call and respond to it. This feature must be enabled by your network administrator.
To answer an incoming call while on another call:
1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the display. 2. Press the Call Wait Key (CWait for M3902) to answer the call.
To return to your first telephone call:
1. Press the Hold Key, if you want to put the second call on hold. or Press the Goodbye Key to end the second call. 2. Press the Line (DN) Key associated with the first call.
If you do not have a Call Waiting Key:
1. If you do not have a Call Waiting Key and you hear the Call Waiting tone, press the Goodbye Key to end your current call. 2. Press the Line (DN) Key beside the flashing status icon to answer the incoming call.

While you are away from your desk 4. Dial your Electronic Lock password.
5. Dial your DN. You get a dial tone before you dial your number.

Secure your telephone

6. Press the Key.
You can Secure (lock) your telephone with a password so that no one can make calls from your office. The lock consists of a password which you may change.

To lock your telephone:

1. Lift the handset. 2. Dial the Lock Flexible Feature Code (FFC) and your Electronic Lock Password. Note: If you perform this operation from someone elses telephone, dial your DN.
To unlock your telephone:
1. Lift the handset. 2. Dial the Unlock Flexible Feature Code (FFC) and your Electronic Lock Password. Note: If you perform this operation from someone elses telephone, dial your DN.

To change your password:

1. Lift the handset. 2. Dial the Password Change Flexible Feature Code (FFC) and your current password. Dial your new password twice (for verification).
3. Press the Goodbye Key. Note 1: This feature is not available on the Meridian SL-100. Note 2: You cannot change your password from a remote set.
This chapter describes features which allow you to talk with more than one person at the same time.

Set up a Conference call

You can set up a Conference call for three (or six) people, this includes yourself. Contact your network administrator to find out the maximum number of people you can join in a conference on your system.
To set up a conference call:
1. Press the Conference Key while you are on a call. The other party is on hold and you receive a dial tone. 2. Dial the number of the person you want to add to the conference.
3. Press the Conference Key when the person answers. Everyone is able to join the conversation.
If the person you attempt to add to the conference is unavailable:
1. Press the Goodbye Key.
2. Press the Line (DN) Key with the flashing icon to return to your original call.

.Join a call

To connect a call on hold (on a different line) to your current call:
1. Press the Conference Key.

2498 40

2. Press the Key that has the caller you want to connect to your current call.
Talk with more than one person 3. Press the Conference Key again. The person on hold joins your conversation.
Selectable Conferee Display and Disconnect
You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. This feature is not available on the Meridian SL-100 system.
To view active conferees:

ConfSelDsp

1. While on a conference call, press the Conferee Selectable Display Key. The LCD indicator turns on. With each key press, the screen changes to show a different active conferee. Note: This action has no effect on the displays of the other telephones involved in the conference.

2. Press the Goodbye Key. If configured, the Conference Count Display returns. The LCD indicator turns off.
To disconnect a conferee:
1. While on a conference call, press the Conferee Selectable Display Key. The LCD indicator turns on. Continue to press the key until the conferee you want to delete appears on the screen. 2. Press the Line (DN) Key on which the conference call is established. The selected conferee is disconnected from the call. Note: If there are additional conferees to be disconnected, press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen.
Talk with more than one person 3. Press the Goodbye Key. If configured the Conference Count Display returns and is updated to reflect the revised total count of conferees. The LCD indicator tuns off.

Use Group Call

Group Call automatically calls members of a predefined group, one at a time, until they all answer. Ask your network administrator for details on how to create a conference call group. Note: On the Meridian SL-100, use the Preset Conference feature for group calls. Dial the specific DN for Preset Conference, simultaneous ringing of the pre-selected parties is activated.

To call group members:

1. Lift the handset. 2. Press the Group Call Key. The feature automatically calls all group members. The icon flashes until all members answer. Their phone numbers appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. Note: After all the people in the group have answered, only the person who made the group call can put the call on hold.

To answer a Group Call:

GroupCall
Press the Group Call Key or Multiple Appearance DN (MADN) Key.
Talk with more than one person Note 1: If you are on a call and you receive three short tones, this is the notification of a group call on your DN. Note 2: If you are on a call on another telephone in your group, you receive a long tone through the handset or speaker. Note 3: You do not get a notification of a group call if you are already on a conference or group call.

To end a Group Call:

Press the Goodbye Key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.

This chapter describes features that provide you with uninterrupted work time.

Activate Make Set Busy

Make Set Busy allows you to make your telephone appear busy to all callers.
To activate Make Set Busy:

MakeSetBsy

To deactivate Make Set Busy:
Press the Make Set Busy Key.
Press the Make Set Busy Key a second time to deactivate the feature.
Auto Dial Transfer Feature
Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switchhook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features.
To use Auto Dial Transfer when you pick up an incoming trunk call:

CentrexSHF AutoDial

1. Press the Centrex Switchhook Flash Key and wait for interrupted dial tone. 2. Press the Auto Dial Key to call the number desired.
3. Press the Goodbye Key to end the call. Note: On the Meridian SL-100, Auto Dial can be used to transfer calls however, you do not have to be on a central office trunk call, and the Centrex Switchhook Flash key is not applicable to the Meridian SL-100.

Use the buzz signal

Buzz allows one person, whose telephone is linked to another telephone, to signal the other telephone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request.
To buzz the telephone linked to yours:
1. Press the Buzz Key. The telephone linked to yours, buzzes as long as you hold down the key.
2. When you are finished, release the Buzz Key. Note: Buzz signal is not available on the Meridian SL-100.
Call Page to make an announcement
Call Page allows you to make an announcement over the page system. To make a page call, dial the page trunk access code. Note: When the Page Key is used on an attendant console it overrides the telephones; the telephones are disconnected and must re-access the page trunk.

Add an incoming call

1. Press the Copy Key. The displays shows the message Copy to. 2. Press the Directory Key.

Dirctry

3. Press Next to copy the incoming call without editing the name. Edit the number, if required (see note for step 4) and go to step 5. or Press Clear to make changes to the name before saving. Add the name using the dial pad, Delete, and Case Keys as needed. 4. Press the Next Key. Make changes to the telephone number if required Note: If you are copying an external or long distance number, be sure to add the access codes required by your system to make an external or long distance call.
5. Press the Done Key to save the entry in your directory. 6. Press the Quit Key or the Directory/Log Key to exit.
Note: You can edit the name or number before or after you save to the directory.

Add an outgoing call

1. Use the dial pad to enter the complete number of the other party. Note: If you are dialing an external or long distance number, be sure to include the access codes required by your system to make an external or long distance call. 2. Lift the handset.
3. After the person you called answers, press the Copy Key. The displays shows Copy to. 4. Press the Directory Key. 5. Add the name, using the dial pad, Delete, and Case Keys as needed.

6. Press the Next Key.

7. Press the Done Key to save the changes. 8. Press the Quit Key or the Directory/Log Key to exit.
Note: You can edit the name or number before or after you save to the Directory.
Delete or edit a Personal Directory entry
To delete a Personal Directory entry:
1. Use the Navigation Keys to highlight the entry you want to edit or delete. Delete 2. Press the Delete Key to delete the currently highlighted entry in your Personal Directory. 3. Press the Yes Key to confirm the deletion.
To edit a Personal Directory entry:
1. Press the Edit Key to change the telephone number or name. 2. Use the Navigation Keys to highlight the character you want to change. 3. Use the dial pad to enter the desired changes. Refer toAdd a Personal Directory entry on page 82 for an example of how to use the dial pad to enter names.

4. Press the Next Key. Edit the number if necessary. 5. Press the Done Key to save the changes. 6. Press the Quit Key or the Directory/Log Key to exit.
Delete your Personal Directory
To delete your Personal Directory:

DelList

1. Press the Delete List Key. The message Delete all entries? appears. 2. Press the Yes Key if you want to delete all the entries in your Personal Directory. or Press the No Key if you want to return to the top of the Personal Directory with no changes made. 3. Press the Quit Key or the Directory/Log Key to exit.
Use the Personal Directory to make a call
To use the Personal Directory to make a call:
1. Use the up or down Navigation Keys to highlight the desired name or number. Purchasing Note: If you are dialing an external or long distance number, be sure that your directory entry includes the access codes required by your system to make an external or long distance call. 2. Press the Dial Key.

Use Card View

The Card View feature provides additional information about the Personal Directory entry.
To look at the Card View:
1. Highlight the name. 2. Press the right Navigation Key.
To dial from the Card View:
1. Use the Navigation Keys to show the name and number of the currently selected entry in the Card View. Note: If you are dialing an external or long distance number, be sure that your directory entry includes the access codes required by your system to make an external or long distance call. Dial 2. Press the Dial Key to place the call.

To exit the Card View:

1. Press the left Navigator Key to leave the Card View and return to the selected name.

Search for an entry

You can search for a particular entry in your Personal Directory.

To search for an entry:

1. Use the Navigation Keys to scroll through the Directories menu and highlight Personal Directory. Personal Directory Select 2. Press the Select Key.
3. Use the dial pad to enter the first letter of the name your are seeking. For example, press the key twice to go to the first entry that begins with the letter B.
Copy a number from the Redial List
You can copy a number from the Redial List to the Personal Directory.
To copy a number from the Redial List:
1. Use the Navigation Keys to highlight the name or number in your Redial List that you want to copy to your Personal Directory.
2. Press the Copy Key. 3. Press the Directory Key when the prompt asks Copy to?. 4. Press Next to copy the incoming call without editing the name. Edit the number, if required (see note for step 5), and go to step 6. or Press Clear to make changes to the name before saving. Add the name using the dial pad, Delete, and Case Keys as needed. 5. Press the Next Key. Make changes to the telephone number, if required. Note: If you are copying an external or long distance number, be sure that your directory entry includes the access codes required by your system to make an external or long distance call.

Use Conference Call feature
To add another party to an established call follow these steps:
To use the Conference Call feature:
3. Press the Dial Pad Number Key for the Conference feature. 4. Dial the number of the party you want to add to the call.
6. Press the Dial Pad Number Key for the Conference feature. Note 1: Repeat these step to add more parties to the conference (up to six). Note 2: Press the Goodbye Key, if you make an error while dialing the number or if you receive a busy signal.
To return to the original caller:

Press the Line (DN) Key.

Activate Ring Again
If you receive a busy tone or no answer when you try to reach someone in your private network, Ring Again gives you audible tone notification when that person is available or has used their telephone. The Ring Again feature allows you to automatically redial the number.
To activate the Ring Again feature:
1. Dial a number and receive a busy tone or no answer. Note: The Meridian SL-100 supports Ring Again on busy tone only.
3. Press the Dial Pad Number Key for the Ring Again feature. 4. Replace the handset.
To use Ring Again to call your party when you receive notification:
3. Press the Dial Pad Number Key for the Ring Again feature. Ring Again dials the number.
To cancel the Ring Again feature:
2. Press the Dial Pad Number Key for the Ring Again feature before you hear the Ring Again notification tone. 96
To dial a number while on-hook:
1. Press the Line (DN) Key.

2. Dial the number.

3. Lift the handset and speak when the party answers.
To use handset and dial number:
1. Lift the handset, the telephone automatically selects the Line (DN). 2. Dial the telephone number.

Receive a call

To receive a call:
Lift the handset when the telephone rings and begin to talk.
Feature Activation Indicator
The Feature Activation Indicator (FAI) serves all five programmable feature keys. The feature indicator LED winks or lights when a feature is active.
Message Waiting and Call Status Indicator
The Message Waiting Indicator (MWI) provides three functions. the MWI flashes for an incoming call, the MWI also flashes to indicate a call on Hold. The MWI produces a steady light to indicate that a message is waiting. The MWI cannot show there is a message waiting if a call is on hold or if there is an incoming call.
Optional items are available for use with your M3900 Series Digital telephone. Please contact your System Administrator for additional details. Note: Wall attachment is available for all four models.
Accessory Connection Module (ACM)
The Accessory Connection Module provides the interface for adding the Analog Terminal Adapter, External Alerter and Recorder Interface, and Meridian Communication Adapter. The ACM is available for the M3902, M3903 and M3904.

access the Personal Directory 82 accessories 98 Accessory Connection Module (ACM) 98 account code 47 Analog Terminal Adapter (ATA) 98 announcement 46, 53 Area code setup 67 attendant 8 Attendant Recall 27 Auto Dial 18, 45, 92, 93 display number 18 Auto Dial Transfer 45 Automatic Answerback 32 Automatic Hold 94, 95 Automatic Wake-Up 54 Callers List 77 MMCalling Line Identification (CLID) 8 Calling Party Number 30 camp-on forced 49 Card View 88 card view 8 Centrex Switchhook Flash 45, 46 Centrex/Exchange Switchhook Flash 46 Charge Account, Forced 47 charge calls 47 Conference 31, 40, 41, 47, 95 copy from Redial List 89 Copy Key 6, 8
busy 44 Busy Override 50 buzz 45
date format 67 Date/time display 8 Delete Key 7 Dial Key 6 Dial Tone interrupted 8 dial tone, special 9 dialing dial pad 18 on-hook 15, 18 predial 15 Direct Inward System Access 37 Directed Call Park (DCPK) Key 28 Directed Call Pickup 33 directory 73 password protection 74 Directory Number (DN) 8, 56, 58 Directory Number (DN) Key 6 Directory/Log Key 7, 74, 82 display MMMDisplay diagnostics 70 Display Key 30 101
Call Charge 47 Call Detail Recording 47, 48 Call Forward 35 Call Fowarding Remote FAC 36 call hold 25 Call indicator light 69 Call Join 40 Call Log 8, 15, 77 access,MCall Log Key 7 Call Log options 65 Call Page 46 Call Park 28 Call Pickup 33 call status indication Mcall timer 67 Call Trace 31 Call Transfer 94 call transfer 25 Call Waiting 34
Index DN 8 Done Key 6, 61 Hold 25, 34 Hold Key 5, 90 hookswitch 9 Hospitality features 54 Hot Line 22
Edit Key 7 Electronic Lock 38 Electronic Lock password 37, 38 Enhanced Override 49 External Alerter and Recorder Interface 98
indicator 8 Information display 8 Information line 8 Intercom 23 Internal Call Forward 35 Interrupted dial tone 8
Feature Access Code (FAC) 8, 33, 36 Feature Access Codes (FAC) 100 Feature Activation Code (FAC) 10, 29, 36, 50, 54 Feature Activation Indicator (FAI),MFeature Key change label 62 feature operation MFeatures Key, MFixed Keys 8 Flexible Feature Code (FFC) 8, 10, 29, 37, 38, 47, 48, 50, 54, 99 Forced Camp-on 49 forward calls all calls 35 internal calls 35 remote activation 36

join a call 40

key click 68 key layout MMMMKey-based Expansion Module 98 keys Call Log 7 Copy Key 6, 8 Delete Key 7 Dial Key 6 Directory/Log Key 7, 74, 82 Display Key 30 Done Key 6, 61 Edit Key 7 Feature Key 62 Features Key, MFixed Keys 8 Goodbye Key 5, 10, 90 Handsfree Key 5, 10 Headset Key 5, 11 Hold Key 5, 90 Line (DN) Key 5, 6 Line (DN) Key,MM3901 keys 90 More. Key 7, 9 Mute Key 5, 10

time format 67 wake-up 54 Timed Reminder Recall 26 Trace 31 Transfer 25, 31, 47 transfer 94
Voice Call 53 Volume Control Bar 5, 91 volume, adjust 64
work without interruption 44
Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks. Information contained in this document is subject to change. Nortel Networks reserves the right, without notice, to make changes in equipment design or program components as progress in engineering, manufacturing or technology may warrant. Reordering number: NT2F7901 A0779727 (c/o 15 each per package P0903627) Internal Manufacturing part number: P0903627 Issue 2.00 Printed in the United States of America February 1999 www.nortelnetworks.com