Portfolio Overview

Nortel Networks Norstar Integrated Communications Systems Portfolio
Flexible, reliable, and scalable Delivering powerful solutions to small and medium businesses
support your business goals so that you can focus on
Norstars powerful solutions

not your network.

your business,
Whether you are a standalone business ofce, multi-site business, franchise, branch ofce, or department within a larger organization, your business relies on your phone system to perform every time you pick up the receiver or press a key. You need a simple-to-use telephone system with practical, scalable features that does not require costly end-user training to be effective. You need a costeffective system to t your budget today, with the capacity and scalable applications to secure that competitive edge as you grow. Norstar* Integrated Communications Systems offer end-to-end solutions to small and medium-sized businesses and branch ofces to enable you to focus on your bottom lineyour business.
Practical solutions meet your needs today and give your business room to grow.
Norstar Integrated Communications Systems: Providing superior reliability for your communications Every Norstar solution begins with an Integrated Communications System (ICS). This fully digital platform brings together all your communicationsvoice mail, e-mail, computer, and telephone right at your desktop. The communication needs and size of your business will help determine the best system for your company. Whatever system you choose, every Norstar ICS offers these important advantages: High bandwidth to the desktop lets you use applications like ISDN and Computer Telephony Integration (CTI) without changing your existing wiring. VoIP Telephony enables trunk-side IP connectivity for Norstar by providing multi-site companies with direct interoffice voice and fax traffic over an IP network. Modular, scalable design lets you choose the system that ts your needs today, while planning for the future. Digital technology creates a platform for current and future PC-based applications. Outstanding quality makes Norstar one of the most durable and reliable voice solutions available, delivering one of the lowest failure rates in the industry. For example, the compact ICS has a tested mean time between failure (MTBF) rate of 100 years.
Figure 1: Norstar Integrated Communications Systems offer practical solutions. Models from left to right are the Norstar Compact ICS, Norstar 3x8, and the Norstar Modular ICS.
Norstar 3x8 Integrated Communications System (ICS)
Supports all Business Series Terminals Supports Norstar VoIP Gateway for IP Telephony
Norstar Modular Integrated Communications System (ICS)
Simple, yet sophisticated, this unit was designed specically for small businesses and supports: Up to 3 CO lines and 8 telephone extensions Voice mail, automated attendant, and telephone support All Business Series Terminals, including fully-featured digital functions with LCD and soft keys
Norstar Compact Integrated Communications System (ICS)
Designed to be both exible and scalable, there is ample room to expand the software and hardware capacity of the Norstar Modular ICS supporting: Up to 248 ports in various congurations Advanced integrated applications: voice messaging, unied messaging, digital networking, and enhanced call centers Software and system expansion modules that let you grow as your business needs change All Business Series Terminals Supports Norstar VoIP Gateway for IP Telephony
A exible building-block design expands with your business easily and cost effectively: Grows from a 4x8 to an 8x24 capacity Supports voice mail, unified messaging, automated attendant, telephones, basic call center, and CTI Allows you to easily add enhancements as your business needs change
Intelligent business platforms
Business Series Terminals: Helping to increase your business productivity
To end users, the telephones are the system. Your telephone is the most critical interface to your business productivity. Internal communications, customer services, and business-to-business activitiesthey are your lifeline to business communications. Nortel Networks understands that the users perception of the telephone and the manner in which it delivers services are the benchmark by which a voice system is measured (see Figure 3). Norstar offers a wide range of user-friendly Business Series Terminals, to fit any need in your business (see Figure 2)from the front desk to the conference room, and anywhere in between.

Simple, efficient tools drive increased productivity.
Figure 2: Four desktop Business Series Terminals come in both platinum and charcoal color options. Models from left to right are T7316E, T7100, T24, T7208, and the T7406 Cordless, which is available in charcoal. For niche applications, the audio conference unit and door phone can be added as simply as any digital terminal.
Message Waiting Indicator (MWI)/ Visual Ringing Lamp (VRL) All T7100, T7208, and T7316E telephones are complete with an intelligent red LED to keep you aware of incoming messages with a single glance. Four unique patterns include: fast ashphone is ringing, on another call, or youre away from your desk; slow ashcall on hold; solid patternmessage waiting; blank phone is idle. Call Log You can easily nd out exactly who has called while you were away from your desk. The Call Log leverages Calling Line Identication (CLID) services to show a record of incoming call information including date and time of calls as well as number of repeated attempts. Also available on the T7100, T7208, T7316E, and T7406. Soft Keys Communications are further simplied by three soft keys on the T7316E that let you select the appropriate action with just one touch of a keywithout the need to remember cumbersome commands. Feature Button Just press this button to quickly program or use one of the many features on the Norstar and Nortel Networks Business Communications Manager (an integrated voice and data solution) voice platforms. Release Button No need to lift and replace the handset to hang up after a hands-free calljust press the Release button. Built-in Speaker High-quality audio enables hands-free conversation, background music, group listening, and paging announcements. A crisp speaker saves your neck and ear during long calls and avoids any conversation distortion. Mute Button You can use the Mute button to listen without being heard.
Figure 3: The Business Series Terminals come with a long list of standard features. The model shown is Business Series Terminal T7316E.
11 Integrated Busy Lamp Field/Direct
LCD Window The Business Series Terminals have an LCD display that walks you through Norstar and Business Communications Manager features stepby-step so you can easily transfer calls, establish conference calls, respond to messages, and leverage network and application services. The LCD display will identify the person calling before you answer if you subscribe to CLID services from your voice services provider. The LCD display allows you easy access to advanced applicationssuch as Voice Mail, Fax Messaging, and Dial-byNamewithout the need for studying instruction manuals. And to make viewing even easier, the T7100, T7208, and T7316E telephones feature fully adjustable tilt LCD windows. Memory Buttons Need quick access to the numbers of your most important customers? You can easily program frequently used numbers for one-touch dialing. You can also program the memory buttons for quick access to system features or network services. The choice is yours customize the phone for the way you work. Volume Control Bar You can easily and quickly adjust the ringer, handset, headset, or speaker volume by merely tapping the volume control bar to accommodate soft-spoken customers or to hear an important incoming call when you step away from your desk.

Station Select (BLF/DSS) The T7316E provides integrated BLF/DSS capability for one-button access to any combination of features, internal autodials, and external autodials. You can easily customize each phone to meet the needs of each user. For example, if you meet frequently with customers in your ofce, you can program a button for Do Not Disturb and avoid interruptions by merely pressing a button. callers on holdwith tones or music to assure them that they have not been disconnected. External calls on hold play periodic reminder tones, and Exclusive Holdavailable as a simple feature code prevents co-workers from inadvertently picking up your call from their sets. handsfree operation, you can place or answer calls without picking up the handset.
12 Hold A simple touch of a button places
13 Hands-free Button With one-touch,
14 T7316E + T24 Central Answering
Position The T24 Key Indicator Module (KIM) is a 24-button module that attaches directly to the T7316E; together they form the Business Series Terminal (BST) Central Answering Position (CAP). This modular approach is extremely exible and allows for easy conguration and expansion. Once in place, the BST CAP transforms the pace and efciency of business by centralizing and efciently distributing calls. Typical users include contact center supervisors, office administrators, and central answering positions.
Intelligent application tools
Integrated applications: Building power to increase your competitive advantage
With scalable integrated applications, you and your employees can get more work done in less time by managing all communications from one location, and you can save money on long-distance charges by using your own network for voice and fax messaging. You will quickly notice the increased productivity, and your customers will notice the increased responsiveness, too.
CallPilot 100/150 Desktop Messaging
Deliver voice and e-mail messages to your computer screen so you can manage all your communications from one location. The CallPilot 150 messaging system delivers advanced messaging applications to businesses with 32 to 300 users, while the CallPilot 100 addresses the messaging needs of businesses with 10 to 40 mailbox users.
Norstar Digital Networking
CTI is changing the way business works by signicantly reducing repetitive tasks so your employees will work smarter, while reducing 800/888 line charges by handling customer calls more quickly. Screen Pops give you instant access to customer information on your computer before you answer the call. Calling Line ID is a powerful feature when combined with instant access to customer information and advanced call routing capabilities. Customer service representatives can add new information and send this customer data along with the call when its necessary to transfer it to a specialist for further assistance. Call Routing efciently routes customer callsbased on the time of day, departmental activity, or your own criteriafor faster service, fewer calls transferred, and happier customers.

Norstar Private Networking
Take advantage of the LAN/WAN your business already has in placesupporting Voice Prole for Internet Mail (VPIM) makes it easier for remote messaging systems to work togethereven if they are from different manufacturers. Digital Networking lets you send voice mail messages as data over your data network rather than the telephone network reducing long-distance charges. It also reduces network usage by letting you send a single message simultaneously to more than one recipient.
Computer Telephony Integration (CTI)
For example, you can set up a centralized voice mail attendant at the main ofce that can forward messages and calls between the branch ofces and the main site via a shared applications server. This is completely transparent to your customers, who wont know if they are talking with a branch ofce or the headquarters location. You will save money because you will not have to purchase external systems and your network management will be simplied. Norstar-to-Meridian 1* and Norstar-to-Norstar Private Networking is available on the Norstar Modular ICS 6.1 release, as is support for Norstar-to-Norstar and Norstar-to-Meridian systems via PRI links to the single sites.

Norstar VoIP Gateway

Bring the power of your most-used business tools togetheryour computer and your telephoneso you can manage all your communications right from your desktop. You can get, use, move, and access information faster than ever before.
Now small to medium-sized business ofces can cost-effectively deliver the advantages of shared applications to branch and remote ofces, while providing seamless access to applications from the server at the main ofce, without having to purchase external systems.
Norstar VoIP Gateway enables trunk-side IP connectivity for Norstar by providing multi-site companies with direct interofce voice and fax trafc over an IP network. It also provides interoperability with other Norstar systems and other Nortel Networks IP Telephony solutions, such as Business Communications Manager, Succession* 1000M, and Succession 1000. And, because the Norstar VoIP Gateway is interoperable with other Nortel systems, you have a solution that enables seamless interworking. The Norstar VoIP Gateway provides a cost-effective IP enablement for current Norstar customers and is fully compatible with software releases of MICS and CICS Norstar systems.
Figure 4: Norstar Integrated Communications Systems provide complete, integrated communications solutions to power businesses worldwide.

Norstar Modular ICS

Professional Call Center
The VoIP Gateway supports quality voice, through QoS, voice compression, echo cancellation, and buffers. It also supports common dialing plan and trunk CLID between Nortel Networks solution sites (Norstar, Business Communications Manager, Succession 1000M, and Succession 1000).
When your business grows beyond the capacity of Norstar Prelude ACD, upgrading to the Norstar Cinphony ACD is a quick and easy installation of new software.
Norstar Cinphony Automatic Call Distribution (ACD) Norstar CallPilot Call Center Basic

Call centers

Customers appreciate reaching the appropriate person quickly to address their needs, and customer call retention is crucial to your companys success. Norstar makes call center capabilities realistic and cost-effective.
Norstar Prelude Automatic Call Distribution (ACD)
Norstar Prelude ACD, which is supported by Norstar Modular ICS, is designed for businesses with as many as 15 active telephone service representatives and from 5 to 30 incoming telephone lines. To help improve how your business handles inbound calls, this versatile application offers: Digital voice announcements played to callers on hold Call overow and other advanced call routing features 17 in-depth management reports on agent, group, and system performance Longest idle call distribution Real-time group and system status displays
Norstar Cinphony ACD, which is supported by Norstar Modular ICS, offers additional capacity and supervisor functions to meet the needs of growing businesses. Cinphony ACD is available with two different capacity levels: Level I supports up to 30 active representatives and 80 phone lines; Level II supports up to 80 active representatives and 120 phone lines. In addition to all of the features of Prelude, Cinphony provides an impressive array of powerful call center capabilities, including: Intelligent call routing Priority queuing for callers Export of ACD information to other popular software tools for customized reporting Supervisor tools, such as information displays on the Norstar telephones, help requests from employees, and silent monitoring Provides 17 in-depth management reports
Norstar Call Center Basic, which is supported by Norstar Modular ICS and Compact ICS, offers small businesses a cost-effective call center application to drive exceptional customer and increased revenue opportunities. Optional key code activation on CallPilot 100 Comes equipped on CallPilot 150 Enables 2 queues and 10 active agents Call Center Reporting is also available via key code activation Call Center Basic can be used on a Try and Buy basis with CallPilot 100

The Power of Norstar

When youre searching for a business communications system, theres one name that appears time and time againNorstar, from Nortel Networks. In fact, more people buy Norstar than any other voice solution in the world. Today, youll find Norstar telephones on the desks of more than 15 million people, in more than 80 countries around the globe, making Norstar the #1 voice solution in the world. And in 2001, Norstar achieved the ranking of #1 phone system in North America as well. Thats because Norstar offers the advantage of sophisticated features that are easy to use and give businesses the flexibility to handle future growth and new services, too. Plus, Norstar offers outstanding quality, with one of the highest reliability ratings in the industry. Now thats value that lasts!
Source: InfoTrack for CPE and Multimedia 04/2001, Phillips InfoTech Consulting, Inc.
Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The Company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global Company, Nortel Networks does business in more than 150 countries. More information about Nortel Networks can be found on the Web at:
www.nortelnetworks.com/norstar
In the United States: Nortel Networks 35 Davis Drive Research Triangle Park, North Carolina 27709 USA In Canada: Nortel Networks 8200 Dixie Road, Suite 100 Brampton, Ontario L6T 5P6 Canada In Caribbean and Latin America: Nortel Networks 1500 Concorde Terrace Sunrise, Florida 33323 USA In Europe: Nortel Networks Maidenhead Ofce Park Westacott Way Maidenhead Berkshire SL6 3QH UK In Asia: Nortel Networks 6/F Cityplaza 4 Taikooshing 12 Taikoo Wan Road Hong Kong
For more information, contact your Nortel Networks representative, or call 1-800-4 NORTEL or 1-800-466-7835 from anywhere in North America. *Nortel Networks, the Nortel Networks logo, the globemark, Meridian, and Norstar are trademarks of Nortel Networks. All other trademarks are the property of their owners. Copyright 2004 Nortel Networks. All rights reserved. Information in this document is subject to change without notice. Nortel Networks assumes no responsibility for any errors that may appear in this document.

Product Brief
Nortel Digital Mobility Solution for Norstar and Business Communications Manager

Virtual Data Center

Its a surprising but very real statistic: 50 to 70 percent of office space is unoccupied during normal business hours, according to the International Telework Association and Council. Where are these people? Some are elsewhere in the building or visiting another company site. Others are working at home or on the road. With the widespread adoption of telecommuting, wireless and various other virtual office technologies, this trend will only increase. How can companies ensure that time and distance do not become barriers to productive collaboration? Whats the best way to provide connectivity for employees who are always on the move, such as healthcare professionals, plant supervisors and sales associates in large retail stores? Wherever employees must stay in touch across a building or campus with clear voice and a full set of telephony features Nortel has a mobility solution to fit. Our Digital Mobility Solutions work seamlessly with Nortel Norstar Compact Integrated Communications System, Norstar Modular Integrated Communications System and Nortel Business Communications Manager 50, 200, 400 and 450 platforms. When your mobile users roam the premises, their services follow them on rugged, reliable wireless handsets. Messaging, contact center skillset routing, caller ID, conferencing. these features and more will work just the same as on users desktops. In fact, users can switch between mobile and desktop phones during a call with a simple call transfer (from mobile to desktop or vice versa). Best of all, there are no airtime charges, because the system uses your own private segment of spectrum, which doesnt have to be registered with authorities.
Digital mobility made easy and affordable for 1 to 64 users
Blend wired and wireless worlds Seamlessly extend the features and applications of Norstar and Business Communications Manager communications systems into the wireless realm.
Build for scalability using a modular architecture For small sites with up to eight mobile users, you can deploy a cost-effective Nortel Digital Mobility Controller 080 with wireless connections up to two base stations and eight handsets. You can link two controller modules together to double that capacity and serve 16 simultaneous users. For medium-sized sites, the Nortel Digital Mobility Controller 320 supports up to eight base stations and 32 handsets users. A Digital Mobility Controller 320 can be linked to a Digital Mobility Controller 080 or another Digital Mobility Controller 320 for even more capacity. With this modular architecture, your mobility solution can easily expand, up to 64 users, to meet future growth. Grow your coverage up to 1.5 million square feet Each base station can serve up to 50,000 square feet (in a typical environment) and can be located up to 5,000 feet from the control module. A fullyconfigured Digital Mobility Controller 080 module provides coverage throughout 180,000 square feet of building space. A dual-module configuration covers nearly 1.5 million square feet thats three football fields.
Extend basestation coverage up to 50 percent You can extend service beyond the reach of a base station or to obstructed areas using wireless repeaters up to six repeaters per base station. Each locally powered repeater provides 25,000 square feet of coverage and extends support to four simultaneous conversations. An optional, external antenna can be used with a repeater to create isolated coverage zones up to a kilometer away (.62 miles) ideal for providing mobile coverage on a campus with multiple buildings. Enjoy secure, clear conversations and continuous coverage With this solution, there are no dead zones, no static or fading, so people may not realize youre talking on a portable phone. You wont have to worry about security and confidentiality. Users can be registered to the system with passwords; and with security features like Secure DES and frequency hopping, nobody can cut in on their service or accidentally tune into their conversations.
Enjoy a rich set of features on rugged, reliable wireless handsets Nortel offers a choice of stylish handsets designed for serious use, with sophisticated features such as backlit displays, programmable softkeys, memory for up to 80 names and numbers, support for caller ID, user-selectable ring tones and vibrate setting, adjustable volume, headset jack and more. Nortel Digital Mobility Handsets 7439 (equivalent model numbers for the 7439 outside North America are 7434, 4135 and 4136) offers a solid basic value at a low cost, with a rugged design ideal for industry, warehouse and retail environments that dont need special features like a headset jack, hands-free or vibrate-alert. The Nortel Digital Mobility Handset 7449 (equivalent model numbers for the 7449 outside North America are 7444, 4145 and 4146) is a fullfeatured, rugged, high-quality set with IP 54 classification, meaning it is well protected from dust and splashing water. The 7449 is designed for high traffic and/or more rugged environments, such as big-box retail stores, hospitals or even car dealerships, as well as power users in more dynamic office environments or customer contact centers.

Digital Mobility Designed for maximum scalability
Configuration Basestations Users Simultaneous calls Coverage (square feet) 64 180,000 360,000 720,000 900,000 1.5 million Coverage (square meters) 20,000 40,000 80,000 100,000 160,000
DMC080 DMC080 plus DMC080 DMC320 DMC320 plus DMC080 DMC320 plus DMC64
Nortel Digital Mobility Handsets: North America
Features Display Hands-free Vibrate alert Handset specific Headset jack Multiple languages Rugged design IP 54 classification (dust and splashing water protected) Coverage and scalability Weight (grams) Size (mm) Common attributes Norstar/BCM features Extensive battery life Flexible sound settings adjustable ringer volume, 9 different ring tones Additional features Frequency/modulation/security 7439 Graphic No No No 11 Yes No 7449 Graphic Yes Yes Yes 11 Yes Yes
Up to 64 mobile users supported, range is up to 1000 ft/300 M (line of sight to Basestation) 130 148x50x148x50x28
Comprehensive Norstar and BCM feature integration including Caller Identification (CLID), conferencing, voicemail and many more Speech (16 hrs), Standby (150 hrs), Recharge (3.5 hrs) Including vibrate alert, silent mode, microphone mute, 3 Soft Keys, CLID, Key Lock, Redial, Telephone Book (80 names/numbers), 1.9GHz (DECT)/GMSK/Secure DES
Languages supported include English, German, French, Italian, Spanish, Dutch, Portuguese, Turkish, Danish, Swedish and Norwegian
Nortel Digital Mobility Handsets: Europe, Australia and South America

Features

Display Hands-free Handset specific Vibrate alert Headset jack Multiple languages Rugged design (vibration tested) IP 54 classification (dust and splashing water protected) ATEX classification Coverage and scalability Common attributes Norstar/BCM features Extensive battery life Flexible sound settings Weight (grams) and size (mm) Additional features Frequency/modulation/security 4135, 4136 and 7434 Graphic No No No 11 Yes No No 4145, 4146 and 7444 Graphic Yes Yes No 11 Yes Yes No 4145Ex and 4146Ex Graphic Yes Yes Yes 11 Yes Yes Yes
Up to 64 mobile users supported, range is up to 1000 ft/300 M (line of sight to Basestation) Comprehensive Norstar and BCM feature integration including Caller Identification (CLID), conferencing, voicemail and many more Speech (16 hrs), Standby (150 hrs), Recharge (3.5 hrs) Including vibrate alert, silent mode, microphone mute, adjustable ringer volume, 9 different ring tones 130 grams, 148x50x28 millimeters 3 Soft Keys, CLID, Key Lock, Redial, Telephone Book, Frequency Hopping (to filter background noise and enhanced security) 1.8GHz/DECT/Secure DES 3

Work all day without recharging batteries A fully charged battery can sustain up to 16 hours of talk time, 150 hours of standby time. That means these mobile phones easily work a full day
before they need to be recharged. Quick-charging docking stations even accelerate recharge time and use temperature-compensated charging to prolong battery service life.
Figure 1. Nortel Digital Mobility
Repeater with external antenna

7439 7449

> Up to 1.5 million sq. ft coverage > Up to 64 mobile users
Up to 1 KM away (for remote site coverage)

Repeater

Up to 6 repeaters per Basestation

Basestations

Up to 5000 sq. m/ 50,000 sq. ft. coverage (radius)
Up to 4 simultaneous calls per Basestation
Scales up to 16 Basestations

Host Systems

Norstar and BCM feature integration
(Uses one digital station port for each handset)

Link any 2 DMCs

BCM50 Rel 2.0 (or higher), BCM200/400 Rel 3.7 (or higher), and BCM450 Rel 1.0
DMC 80/320 OA&M Package DMC 80/320
Norstar CICS/MICS Rel 7.0 (or higher)
Plus > Software Service Tool (Handsets) > Deployment/Demo Kit > Presales Site Planning Tool
A few industry applications

Retail

Global Digital Mobility Portfolio

Countries

Canada, U.S.
Always Mobile workers Improve price accuracy/efficiency Increase employee productivity Improve customer service

Hospitality and hotels

Frequency

Supported Products

DMC080 DMC320 DMC081 DMC321 Basestation 19 Repeater 49 External Antenna 51 Handset 74x9 Basestation 15 Repeater 25 Repeater 45 External Antenna 51 Handset 41x5 Handset 41x6 (Australia, New Zealand) Basestation 14 Repeater 24 External Antenna 51 Handset 74x4

Global

1920-1930 MHz
Avoid cellular/pager charges Improve employee collaboration Room updates (vacant/clean/ under repair) Increase productivity

Manufacturing

EMEA, Hong Kong, Australia, New Zealand 1880-1900 MHz

Collaboration/faster problem resolution Improve safety Improve inventory management Increase employee productivity

Healthcare

South America

1900-1930 MHz

For small applications, you could also use Norstar Business Series Terminal T7406E cordless phones with a Norstar or Business Communications Manager core platform. This economical option enables one to eight mobile users (each basestation supporting 4 handsets) per site up to 1,000 feet (line of sight).
*This product is available in North America, Mexico and Caribbean countries (except for Jamaica and Trinidad) only.
Improve patient care Improve safety Increase employee productivity Increase collaboration Rest easy with a 100-percent Nortel solution One of the strongest advantages of Nortel Digital Mobility Solutions is that they are developed, marketed, serviced and supported by Nortel. You know you will benefit from leading quality, worldclass service and support, and rock-solid compatibility with the core communications products and features. WLAN interference concerns no worries here! Digital Mobility has been designed to operate in the voice only spectrum, which means customers completely avoid other potentially congested frequency bands like WLAN.
Business Series Terminal T7406E
To find out more about how Nortel Digital Mobility Solutions can redefine the way your workplace communicates, contact your local reseller or visit us on the Web at www.nortel.com/ digitalmobility.
In the United States: Nortel 35 Davis Drive Research Triangle Park, NC 27709 USA In Canada: Nortel 195 The West Mall Toronto, Ontario M9C 5K1 Canada In Caribbean and Latin America: Nortel 1500 Concorde Terrace Sunrise, FL 33323 USA
In Europe: Nortel Maidenhead Office Park, Westacott Way Maidenhead Berkshire SL6 3QH UK Email: euroinfo@nortel.com In Asia: Nortel United Square 101 Thomson Road Singapore 307591 Phone: (65) 6287 2877
Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortels technologies are designed to help eliminate todays barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news. For more information, contact your Nortel representative, or call 1-800-4 NORTEL or 1-800-466-7835 from anywhere in North America. Nortel, the Nortel logo, Nortel Business Made Simple, the Globemark and CallPilot are trademarks of Nortel Networks. All other trademarks are the property of their owners. Copyright 2008 Nortel Networks. All rights reserved. Information in this document is subject to change without notice. Nortel assumes no responsibility for any errors that may appear in this document. NN111300-110308