Visit www.o2.co.uk/xda to find out how to get the most out of your Xda II

Your Xda II

Your Xda II box contains
Xda II your phone and handheld PC in one
Stylus to operate your Xda IIs touch sensitive screen

Warranty card

Microsoft Windows Mobile user manual
Cradle for charging your Xda II and battery, and physically connecting to your PC Xda II battery to power your Xda II
Microsoft Pocket PC Companion CD including ActiveSync for linking your Xda II and PC
22 PIN DC power connector allows you to connect your AC adaptor to the Xda II without your cradle
Xda II case to protect your Xda II and connect to your belt clip
AC power adaptor to connect your Xda II cradle to a power source
Hands free stereo headset
Xda II battery cover to conceal the removable battery Belt clip for a convenient place to carry your Xda II Please note: O2 may provide additional items with your Xda II as they become available.
O2 user guide (this booklet)

Your Xda II a tour

Top components
1 Bluetooth light For further information please refer to your Pocket PC Phone User Manual. 2 Power button Press to turn on/off your Xda II or press and hold to turn the backlight on/off. 3 SD / MMC card slot Insert either MMC or SD cards in this slot. This slot supports SDIO used for WLAN cards. Please refer to your Pocket PC Phone User Manual for further information. 4 Infrared port Enables you to exchange file(s) or data with other devices without cables/wires. 5 Stylus slot and stylus A neatly hidden slot for housing the stylus. 6 Power/Charge light Amber when charging, green when fully charged, green flashing when phone is on.

Front components

1 Contacts button Press for quick access to your contacts. 2 Speaker 3 Calendar button Press for quick access to your calendar. 4 Navigation bar Displays the active program, signal strength and time. For a full list of all icons please refer to page 11. 5 O2 icon Tap here to return to the main O2 menu at any time. 6 Start menu Tap here to open the Start menu. See page 62. 7 O2 Active menu Takes you directly to all the commonly used mobile applications the centre of your Xda II. 8 Touch screen display For handwriting, drawing or to make a selection with the stylus. 9 Call key Press to take a call or to take you to the phone key pad. Press and hold to activate/de-activate the speakerphone during a call. 10 Microphone Speak here when making a call or voice recording. 11 Navigational pad To scroll through drop down menus or programme instructions. 12 Cancel call key Press to end a call or press and hold to turn on/off your Xda IIs phone or GPRS data connection.

You can buy accessories for your Xda II by visiting www.o2.co.uk/xda

Side components

1 Record button Press for quick access to the record function which allows you to make sound recordings. Hold to start recording and release to stop recording. 2 Volume Control Push up or down to change the volume. 3 Camera button Press to go directly to the camera.

Back panel components

1 Camera Allows you to take pictures and video clips. 2 Aerial Connector Remove the cover to use with the Xda II carkit. 3 Mirror Use when taking pictures of yourself. 4 Battery/SIM cover The cover is removable, and the battery and SIM are found beneath it. 5 Main battery unit The main battery is found under the battery and SIM cover. 6 SIM reader The SIM reader is located beneath the main battery. 7 Battery/SIM cover button Depress to remove the battery cover.
Help and troubleshooting advice can be found at www.o2.co.uk/xda
Your Xda II a tour Navigation bar
The navigation bar, located at the top of the screen, displays the name of the active program and current time. Below are some of the icons you may see. Please note: If there is not enough room to display all the icons that are needed, the notification icon, , can be seen in the navigation bar. Tap to view all icons.

Status icon

Meaning
Tap here to go back to the O2 Active Menu This icon turns blue when the device has a data connection open

Active

Displays the name of the current active Program e.g. Active
Tap here to control the PDA and phone volume

Battery low

Bottom edge components

Battery very low

1 Soft reset Press into the hole with the end of your stylus to soft reset your device. This is the same as shutting down and restarting your PC. 2 Sync/Charge connector This connector is used when synchronising/ transmitting data or recharging. 3 Earphone jack Allows you to use the hands-free kit supplied with your Xda II.
Data connection is active
Synchronisation is occurring
Notification that one or more instant messages were received
Notification that one or more email/SMS messages were received
Indicates the phone is on and the signal strength is strong
Indicates the phone is on and the signal strength is weak
The phone is searching for a network
Indicates the phone connection is switched off
Visit www.o2.co.uk/xda to find out how to get the most out of your Xda II

O2 Active menu

Baseline navigation bar
The baseline navigation bar, located at the bottom of the screen, displays the following icons to help you navigate around your Xda II. You can get quick and simple access to all the Xda IIs main applications and services through this menu.
Explore the multimedia capabilities of Xda II by recording your own images and videos, or downloading and playing content from the Internet. See page 45.

Status icon New Meaning

Tap here to open a new Word or Excel file, write a note, send an email or text
Access the latest UK and International headlines from the BBC, including business and technology news. See page 51.
Tap here to alter the appearance of the O2 Active menu

Sports Messaging

You can manage your emails, text, and media messages within the messaging section. It also takes you to our Chat service, MSN Messenger, and features a simple Email Setup wizard. See page 14. Keep up to date with the latest sports scores and sports news, wherever you are. Review last nights games before you even read the paper! See page 53.
Need Help on the O2 Active menu? Tap here
Task Manager. Tap here to close applications running in the background this can help your Xda II to run faster

Info/Travel

Handy mobile services from Autotrader, and Lastminute.com. Search and find a car to buy, or find a holiday bargain and book right there and then! See page 55.

Turn the sound on or off

Bluetooth. Tap here to turn Bluetooth on or off, or make your Xda II discoverable
Takes you directly to the Xda II phone application, where you can easily make a call. See page 34.
Turn the Bluetooth headset on and off

My Xda

Quickly access a number of very useful Xda applications Backup and Restore data to your device, or change your device ringing profile. See page 56.

Internet

Get online simply and quickly. Surf the full Internet, and use O2 Active. See page 39.
Online content in Ireland may vary.
Help and troubleshooting advice can be found at www.o2.co.uk/xda

Messaging

Your new Xda II features a number of different messaging capabilities, which are outlined in detail below. These services can be easily accessed from the O2 Active menu. Inbox Takes you to your email inbox, which shows your ActiveSync emails. Please refer to page 15 for more help. Email Setup/Accounts Once you set up an email account, the name you give it will show here, e.g. O2 Email. If you have setup multiple email accounts this will change to Accounts. See Email Setup below. Media Messaging Takes you to the MMS composer, where you can view or compose your media messages. Text Takes you to the text message inbox where you can view or compose your text messages. Please refer to page 25 for further information. Voicemail Dials your Voicemail service to check your voice messages. MSN Messenger Takes you to this application where you can login and chat online. Please refer to page 26 for further information. WAP Chat Takes you to the online WAP Chat service. Email Setup Allows simple setup of most popular UK POP3 email services. Please refer to page 28 for further information.

Tap here to be taken directly to your Xda II Inbox. You will see your ActiveSync emails, which have been synchronised with your PC. See page 61 for more detailed information on ActiveSync. Detailed information on how to use your Inbox can be found in the Email/Accounts section on this page.

Email/Accounts

You can send live emails on your Xda II, to any email address you like. This section explains how to use the Email function on the O2 Active menu. Please note: It is also possible to use the Internet Browser on your Xda II to use email see Internet Email for further information Near the end of the Messaging section on page 30, there is a section which discusses Corporate Messaging solutions available from O2 The Email icon will change name to the first email account setup The Email icon will change name to Accounts once you have used the Email Setup tool to create multiple email accounts
Download the latest software for your Xda II by visiting www.o2.co.uk/xda
To send an email Tap Accounts to display the names of the email accounts that you have created. Simply tap on the email account you want to use and you will be taken directly to the Inbox for that account
Tap New to compose a new email
To check messages in the outbox, and other POP3 Email folders simply tap on the folder in the main Email screen. Please note: Your email will not be sent unless you have set up your account to automatically send/receive at set time intervals. If you havent, tap the Send/Receive Email icon , or the Connect icon to send/receive and stay online. By tapping Accounts you will be able to swap between the different inbox views for example SMS and ActiveSync
By tapping Inbox in the top left hand corner of the screen, you will be able to view and manage the other folders associated with your Account just as you would on your PC
The Inbox will show the emails that have been received and downloaded, and will allow you to compose and send new emails too.
Either enter the email address in the To box, or tap the Contacts icon at the bottom of the screen to select your recipients Tap Subject to enter the subject Enter text in the main window below the subject box

Voicemail

O2 provides you with Voicemail. A service that takes messages when your Xda II is switched off, engaged, you dont answer a call or you are out of signal range. Voicemail is free to setup you are only charged at the standard calling plan rate when you pick up your messages. Activating Voicemail Tap 1750 followed by talk and follow the voice prompts to activate Voicemail Use Voicemail Voicemail is secure and simple to use: Tap 901, followed by talk, then follow the option menu you hear Your Voicemail 901 PIN is pre-set to 8705. When you first access 901 you will be prompted to change your PIN If you forget your Voicemail 901 PIN, contact your service provider. Tap 171, followed by talk, then follow the option menu you hear Your Voicemail PIN is the same as your SIM PIN. To change your PIN, dial 173, then follow the prompts If you forget your Voicemail PIN, contact O2 IRL Customer Services on 1909.
Record a personal greeting By recording your own personal greeting your contacts are more likely to leave a message because they will be sure that they are through to your messaging service. Tap 172, followed by talk, then follow the instructions to record or change your personal greeting
The text messaging application can be opened from the menu by tapping Messaging then Text.
For longer text messages you may enter text in the main window below the subject box. Tap New to compose a new text message Then tap Send to send the message Your message will then move to the Outbox. Your device then sends your text message in the background. To check messages in the Outbox, as well as other SMS folders, simply tap on the folder in the main SMS screen. Please note: Most mobiles can only receive text messages of 160 characters. The Xda II can send and receive messages much longer than this, however a charge will apply for each text message block of 160 characters. If you have a long message, you may choose to send an email instead.
Either enter the phone number in the To box, or tap the Contacts icon at the bottom of the screen to select your recipients. Then tap Subject to enter the subject, or the message itself

Step 4 Enter your password, then enter it again to confirm
Then tap finish Your email account will now be created, and accessible from the Email or Accounts option covered above.

Corporate Messaging

Most corporate email cannot be easily accessed and managed using the Inbox, or by using Internet email due to corporate security policies. O2 has a number of solutions that can be used to access and manage your corporate email on your Xda II, whilst still satisfying corporate security policies. The options are outlined below, and as IT policies differ you should talk to your IT manager about which would suit you best.
xmail xmail gives you access to your business email, calendar and contacts on the Xda II. xmail should require no assistance from your IT manager to setup and you can be up and running within ten minutes. What can you access with xmail? Work email read, reply, forward and delete Company directory and contacts Work calendar view and edit your diary so colleagues can check your availability Attachments to your emails How to setup xmail? In the Programs folder (see page 64) you will find an xmail from O2 Installer application Open the application
You can read more about xmail by tapping learn more, then choose to download and install the application over the air by tapping install now.
Follow the on-screen instructions to register for xmail from O2 Once you are setup and registered, leave your PC connected to your network and you'll be able to access your work information on your Xda II while out of the office. Your data remains secure and is viewed in real-time without any need to synchronise. For further information on xmail please visit www.o2.co.uk/xmail xmail is currently only available in the UK. For details on Corporate Messaging products in Ireland please visit www.o2.ie/business
After downloading (which will take a few minutes), you will be told that your device will be restarted. Tap OK to continue. The device will re-start with the following screen displayed Choose what kind of user you are, then tap OK to continue
Microsoft Mobile Information Service (MMIS) You can use Xda II to get mobile access to Microsoft Exchange based corporate email. O2 and its systems integration partners can help IT departments quickly and securely deploy the mobile functionality built into Exchange 2000 and 2003. For further information on MMIS please visit www.o2.co.uk/mmis For details of Corporate Messaging products in Ireland, please visit www.o2.ie/business
Extended Office Extended Office is a completely managed solution from O2 so you get all the benefits of a complete mobile solution from one supplier. O2 provide end-to-end support and implementation on Extended Office and offer a complete service from training to rollout, implementation and support. O2 can do it all for you or leave you to choose whether you want to do yourself. For further information on Extended Office please visit www.o2.co.uk/extendedoffice For details of Corporate Messaging products in Ireland, please visit www.o2.ie/business

Your Xda II is a fully functional mobile phone.

Managing your contacts

Your Xda II is designed to make it easy to locate all your contacts information. This information is synchronised with your PC (see page 61), and you should download all your SIM contacts on to your Xda II too. Use SIM Manager to download and manage your SIM contacts. To open this application see page 35 for more information. Transfer contacts from your SIM Ensure that the phone is switched on Tap Start followed by Programs, then select SIM Manager and wait a few seconds for the SIM contents to load Select Tools, followed by Select All Select Tools again and then Save to Contacts

Make a call

Choose the Phone option from the Start menu and a phone key pad will appear or press the green answer key to go straight to the phone key pad Tap out a number on the touch sensitive screen. As you tap the keys, the number appears in the white area above the dial pad. Alternatively you can make a call direct from your contact list (please see below) When you are ready to start the call, tap the Talk button As soon as dialing starts, the Talk button changes into the End button. To end a call, tap the End button Alternatively, you can use the red and green buttons at the bottom of the Xda II. Speakerphone The speakerphone function can be used by pressing and holding the green button at the bottom of the Xda II. Make a call from your contact list Press the contacts button* on your Xda II or alternatively select Contacts from the Start menu Tap the contact you wish to call. Their contact details will appear. Then simply tap on their phone number to call them

Receive a call

The phone function can be accessed by either tapping Phone in the O2 Active menu, or by pressing the green Call key located at the lower left hand corner of the front of your Xda II. You can use the phone function by holding the Xda II to your ear, using the hands-free headset (supplied), or by using the built in speakerphone.
You can answer an incoming call on your Xda II by pressing , or by tapping the Answer box which appears on the pop-up screen.

Video Downloads

O2 provides you with a service that lets you stream live video to your Xda II. Watch great video direct on your Xda II. You are just a click away from receiving video services like breaking news, comedy, and sport. To discover more click the video icon from your Xda II main menu.
Access the latest UK headlines from the BBC, including business and technology. Tap News to automatically open an Internet session and you will be directed to the News section of the O2 Internet portal This content is updated daily, and comes from the UKs leading sources.
Under the Edit and Tools menus you will find a number of useful functions to send or manage your Album files.

Sports

Keep up-to-date with the latest scores and news, even when on the move. Tap Sports to automatically open an Internet session and you will be directed to the Sports section of the O2 Internet portal This content is updated daily, and comes from the UKs leading sources.
Get mobile services that come in handy when mobile. For instance, use the new PDA site from Autotrader to compare prices when buying a car or bike. Tap Info / Travel to automatically open an Internet session and you will be directed to the Info / Travel section of the O2 Active Internet portal This content comes from the UKs leading sources, including Autotrader and Lastminute.com.
Gives you access to a number of useful applications. Profiles Change your device ringing profile quickly. Please refer to page 57 for further information. Backup/Restore To backup or restore your data to your Xda II. Please refer to page 57 for further information. Photo Contacts Lets you associate an image with a contact in your phonebook. Please refer to page 58 for further information. Accessories Takes you to the online accessories information on the Xda II web portal. Email Setup Allows simple setup of most popular UK POP3 email services. Please refer to page 60 for further information. Connections Allows you to refresh your connection settings, or change between GPRS and GSM mode.

Profiles

Backup / Restore
This application helps you to quickly change the ringing state of your Xda II from a number of simple options. You can edit the profiles to suit your personal preferences by tapping on Edit.

This application allows you to make a backup of the information stored on your Xda II, for safe keeping in case the device is lost or the battery is completely exhausted and the memory wiped. The use the application, tap Backup / Restore You will need to choose whether to backup All Data, or Contacts and Appointments only
Once you have done this you need to select where the backup will be stored, by tapping Open;

Photo Contacts

This fun application allows you to associate a picture with each of your contacts, so that each time they call their picture appears.
Please note: You can create the photo file first using the Camera function under Video When the contact calls, you will see the image appear on screen.

Accessories

Tap this link to be taken to the accessories section of the O2 Internet portal. You will find the latest information on Xda II accessories, and you can simply tap on the screen to call the accessories order line to purchase. Please ensure that you tell them you have a new Xda II.
Storage the devices internal non-volatile memory* Storage card SD or MMC card inserted into the card slot Then tap Start to complete the backup To restore your data, select Restore, then tap Start
Simply select the contact you want to add a photo to Then tap Edit, then Assign Photo
Select the image from the available files, then tap OK
*Non-volatile memory is not lost when the battery is completely exhausted. For further information please refer to page 71.

ActiveSync

Email Setup
You will be taken to the Email Setup application. Please see Email setup on page 28.

Connections

You can quickly reset your Xda II's connections setup by entering this menu. Ensure that you have selected the right country, then choose between Pre-pay and Postpay. The last option is to choose between GSM or GPRS settings. You should always use GPRS, it is a much faster network, and you will get vastly superior download speeds. If however you travel to a network that does not have a GPRS roaming agreement with O2, then you can reset your Xda II connections to GSM mode by entering this menu. Don't forget to repeat the process and go back to GPRS mode when you come home!

Search for files and documents using this tool.
Takes you to the Inbox. See Inbox on page 15.

Need help? Tap here.

Internet Explorer

Opens the web browser.

You can use this to write and review notes.
Tap here to enter your Xda IIs phone application.
The Programs folder contains a number of very useful and powerful applications. This is similar to your PC programs folder.
Take time out to play one of the games on your Xda II. For further information on the games available please refer to page 67.

Microsoft Reader

Lets you read documents saved in Microsoft Reader format. Visit www.microsoft.com/reader to find out more, or purchase books to download.

Pocket Word

A version of Microsoft Word designed for your Xda II.

SIM Manager

To download and manage your SIM contacts open this application.
By opening Album you can view all of your pictures and video files.

MMS Composer

For further information please refer to MMS on page 18.

SIM Tool Kit

For advanced users, please consult the Pocket PC user guide.

Calculator

Also includes a handy currency converter.

Terminal Services Client

Opens the phone application.
For further information please refer to page 47.
Wireless Modem Photo Contacts
For more information please see page 58. For advanced users, please refer to page 70.

ClearVue PDF

This application allows you to open PDF documents that are stored on the device great if you receive an email with a PDF attachment and need to view it. To access the Programs folder: Open the Start menu Tap Programs

Pictures

A handy application that displays all the images stored on your Xda II.

xBackup

For further information please refer to page 57.

Pocket Excel

A version of Microsoft Excel designed for your Xda II.

xmail from O2

Please refer to xmail on page 30.

ClearVue Presentation

This application allows you to open Microsoft PowerPoint documents that are stored on the device great if you receive an email with a PowerPoint attachment and need to view it.

Pocket MSN

This opens a web page taking you to the MSN online world for Pocket PC. For further information please refer to page 68.

File Explorer

Lets you browse through your files as you would on your PC.
To check out the range of games that your Xda II has open the Games folder. You will then be able to play one of the following: Solitaire card game for one player Jaw Breaker join up coloured balls and delete to get points Rayman Demo outstanding sound and graphics in this demo version game
Rayman Demo Tap Start to begin the game, then press the Calendar button to enter the first round
You control Rayman by using the main directional key at the bottom of your Xda II. The jump and grab functions are controlled using screen taps. This game is a demo version, to purchase the full version please visit http://pda.handango.com/xda/rayman
Please note: The Rayman Demo is not installed on all Xda II devices. To get your copy visit www.o2.co.uk/xda

Other useful information

Pocket MSN is the new premier mobile service from MSN, created specifically for your Pocket PC.

Signal

Its important that the Xda II is in an area with sufficient signal strength so it can connect properly. You can check the signal strength and ensure that the phone is turned on by checking the icon displayed in the navigation bar. For further information contact your service provider or call your customer services team For further information dial 1909
Using the Internet abroad
Not all overseas networks support GPRS, therefore you may find that you need to change your settings to GSM whilst you are overseas. To do this; Tap My Xda, then Connections in the O2 Active menu Select your country Tap on GSM, then finish
You can gain access to a number of popular MSN applications including: MSN Messenger MSN Hotmail Alerts about the weather, traffic, news, sports and more MSN content at your fingertips

Wireless Modem

You can connect your Xda II to your PC to use it as a modem. This will allow you to get access to the Internet whilst mobile by using O2s GPRS network and your Xda II as the way to connect. This is an advanced user feature, and further information can be found by visiting www.o2.co.uk/xda

DocRocket

DocRocket is an application which creates high quality documents and images at a fraction of their original size. Documents and images converted into DocRocket format can be accessed quickly and cost effectively by mobile workers using the features provided within the DocRocket Pocket PC viewing environment. For example below is a full map of Central London which can easily be stored, and viewed by zooming in and out on your Xda II.

Bluetooth

You can connect your Xda II to your PC and other devices such as hands-free headsets using Bluetooth. By using your Xda II as a modem and O2s GPRS network you can gain access to the Internet whilst mobile. You could also use Bluetooth to synchronise your Xda II with your PC using ActiveSync. This is an advanced user feature, and further information can be found by visiting www.o2.co.uk/xda

Non-volatile memory

Non-volatile memory is permanent memory that is not lost if the Xda II battery is fully exhausted. The non-volatile memory is in a folder called Storage under the Windows folder in the File explorer application. You can save applications here that you do not want to lose, or use the Backup/Restore function to back data up to this non-volatile memory for safe keeping.

Java on your Xda II

It is possible to run Java based applications on your Xda II, however to do this you will need to add a JVM first. Some Xda II devices may already have a Java client installed, however initial shipments may not. To check for the latest software downloads from O2, please visit www.o2.co.uk/xda

Hard reset

It is possible to completely delete all data loaded onto your Xda II by holding the power key, and simultaneously pressing the soft reset button. Please note: This will delete absolutely all the data and applications that you have loaded on your Xda II.

Wireless LAN

You can connect your Xda II using a Wireless LAN service. This will allow you to get access to the Internet or your LAN when you are mobile, or in a Wireless LAN zone. You will need to purchase a separate Wireless LAN accessory to do this. More information is available from www.o2.co.uk/docrocket This is an advanced user feature, and further information can be found by visiting www.o2.co.uk/xda
Help and trouble shooting

Help online

If you need technical assistance with your Xda II send us an email to: o2datasupport@o2.com support@o2.ie Responses will be provided within 24 hours.
Frequently Asked Questions
How can I prevent my Xda II buttons being pressed while the device is in my bag? Xda II supports a feature called Key Lock, which will disable all button presses except for the power button. To enable Key Lock, select Start Settings System Key Lock, then select Lock all buttons except Power button. This will disable all button presses when the device screen is off. When you press the power button (or receive an incoming call), all buttons will work again. Can I receive phone calls while downloading content on the Xda II? You will not be able to make or receive phone calls while actively downloading web pages or email from the Internet. Your incoming call will be forwarded as per your phone settings (under services). While the connection is idle (ie. no data is being transferred), you can make and receive phone calls.

Press release PR0609 INCREASED PRODUCTIVITY FROM MOBILE PHONES BOOSTS UK GDP BY 9 BILLION A YEAR Mobiles save British workers 20 minutes a day Released: 13 March 2006
The mobile phone sector was responsible for an increase of just under 1% of UK labour productivity, representing a financial boost of almost 9 billion in UK GDP in 2004, revealed a new report commissioned by O2 today. It also estimates that UK workers can work for around 20 minutes less each day to achieve the same output thanks to the mobile phone. Additionally, over a third of the working population now receive a company mobile phone.
These are just some of the findings from the latest report undertaken by The Centre for Economic and Business Research (cebr) which examines the impact of mobile telephones on the productivity and behaviour of UK business. In the strongest indication that the influence of mobile in business is on the rise, according to the study, if UK workers could spend 5% more of their time out of the office productively, this would be the equivalent of an extra 180 million hours of work every year, equating to around one third of the total productivity impact of mobile in the UK. Additionally, the mobile sectors share of investment in business communications has grown, soaring from 27% in 2000 to 42% in 2004 - an investment in mobile totalling 61 billion a year. This reflects both a growth in the number of corporate mobile phone contracts, but also a switch towards more sophisticated mobile email and data services.
Peter Erskine, chief executive officer of O2, said: The cebr analysis confirms the increasing role that mobile plays in UK business life at every level. Mobile is already having a positive effect, but further substantial benefits can still be achieved from the increasingly sophisticated data services on offer.
The report reveals that mobile workers now represent 27% of the total UK workforce, with 69% of the workforce considering mobile essential to conducting their jobs effectively. Mobile workers consist of those who spend more than a third of their working day out-of-the-office travelling, at meetings, working offsite or at home. Two thirds (more than 5 million) of UK mobile workers are found to be represented by mobile blue-collar workers. Peter Erskine added: This split is interesting and conflicts with common perceptions of the mobile worker. Rather than solely being the preserve of bankers and media executives, as stereotypes dictate - mobile is now pervasive across all sections of business to the extent that most blue-collar workers see mobile as the essential business tool.
However, the productivity benefit of mobile use is found to be disproportionately concentrated amongst two million mobile knowledge workers, a group of users characterised by high usage, who use mobiles primarily to maintain important relationships with customers and clients and remain in the loop with developments in the office. This group alone is responsible for one third of the total 600 million hours spent annually by UK workers on business trips.
This study builds on similar report published by O2 and the cebr in July 2004 that predicted the mobile phone industry would contribute 50billion to UK GDP over the next 10 years and create 56,000 new jobs by 2013.
- ends Note to Editors cebr is an independent economics and business research consultancy established in 1993, providing forecasts and advice to City institutions, government departments, local authorities and numerous blue chip companies throughout Europe. This report follows one published in May, last year, which looked at the current economic impact of the mobile sector and was the first such study since NERA research five years ago. 2

The CEBR report can be viewed at xxxx O2 O2 comprises mobile network operators in the UK and Ireland, along with integrated fixed/mobile businesses in Germany, the Czech Republic (Cesky Telecom) and the Isle of Man (Manx Telecom). It also owns 50% of the Tesco Mobile and Tchibo Mobilfunk joint venture businesses in the UK and Germany respectively. In addition, the group includes O2 Airwave, which supplies secure digital communications to the emergency services and other public safety organisations. O2 is headquartered in Slough, UK, and has more than 35 million customers across Europe. O2 contacts David Nicholas Director of Communications O2 david.nicholas@o2.com t: +44 (0) 9176 Louie St Claire O2 UK Press Office louie.stclaire@o2.com t: 07834 093217
Simon Gordon Head of Media Relations O2 simon.gordon@o2.com t: +44 (0) 0698