SPV M3100
The SPV M3100 from Orange: built with the capabilities of a laptop, but in the size of a mobile phone. With 3G and Wifi connections, Microsoft Office capabilities, Bluetooth and 128MB of internal memory, you can work just as efficiently out of the office. Not only can you send and receive email, you can view and edit attachments on the 262K colour screen. When you cant be there in person, interact with colleagues and clients using the video calling capabilities. The great side sliding mechanism provides you with all the functionality of a full QWERTY keyboard, in a device thats small enough to fit in your pocket.

device features

quad band Microsoft Windows Mobile Version 5 for Pocket PC Microsoft Office Word, Microsoft Power Point and Office Excel capabilities Microsoft ActiveSync AKU2.3 Windows Media Player Java compatible Conference Calling Orange Care* Answer Phone internet via Internet Explorer internet browsing QWERTY keyboard integrated camera with flash and digital zoom voice/speed dialling Call Forwarding video calling video player/recorder MP3 player five-way scroll key 128MB memory mini SD card slot calendar and to do list call history Call Waiting and Call Hold calculator alarm and clock polyphonic/MP3 ringtones Microsoft

phone specifications

weight 176g 262K colour display, 320 x 240 pixels SAR= 0.572 W/kg

messaging options

email Text messaging Photo messaging Video messaging supports Microsoft Exchange 112mm 22mm 58mm
Orange Business Services The Chase John Tate Road Foxholes Business Park Hertford SG13 7NN

battery performance

talk time 4 hours (under optimum conditions) standby time of 6 days (under optimum conditions) charge time typically 2 hours

security features

keypad lock PIN code for locking SIM and phone call barring fixed dialling

included in the box

UK travel charger carry case user guide personal handsfree kit mini USB cable battery CD-ROM installation

data transfer capability

3G/GPRS/EDGE Bluetooth infrared Wireless LAN (WLAN) synchronise personal information with your PC memory card slot data cable compatible

accessories available

memory card in-car charger sync cable (mini USB)
* These services are available for an additional monthly charge.
For more information about additional Orange products and services, call Orange Business Services free on 3337, or visit our website at www.orange.co.uk/business
The information contained within this literature is correct at the time of going to press, but Orange reserves the right to make subsequent changes to it and services may be modified, supplemented or withdrawn. Orange Personal Communications Services Limited 2005. Orange and wirefree and dual band and any other Orange product or service referred to in this literature, are trademarks of Orange Personal Communications Services Limited. Registered Office: St. James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QL. Registered Number: 2178917 England. All other trademarks acknowledged. August 2006. 000000/08/06 Z:01- Version 1 Produced by Clear - the explanation agency

get started

with your SPV M3100

welcome

Congratulations on your new Orange phone. This guide will take you through registering with Orange, inserting your SIM Card and using the main features of your phone for the first time. While your battery is charging, why not take five minutes to explore your phone and the exciting services that Orange has developed for you?
the futures bright, the futures Orange

contents

1 get going
register with Orange..8 insert your USIM Card..10 outside your SPV M3100.11 your Homescreen..15 Orange World..17 video calling..18 set up your email account..20 Orange Mail Enterprise Service..22 synchronise your phone.24 Bluetooth..34

2 get extras

conference calling..38 Caller id..39 Memory Mate..40 Orange Answer Phone..41 Orange Directory Enquiries.45 text alerts..46 voice alerts..47 Orange Plus..48 your account online.52
3 get international..stay secure..reference..65
contact Orange.100 further information.101

register with Orange

1 Find the IMEI number on the sticker inside your phone, usually found underneath the battery. You may need the number in future if your phone is lost or stolen.

pay monthly customers

new pay monthly customers upgraded pay monthly customers Call 980 from your Orange phone or Call from any other phone

pay as you go customers

2 Find the USIM Card number on the back of your USIM Card. You will need this number when you register your phone. new pay as you go customers Call 0006 upgraded pay as you go customers Call 0006
3 If you are already with Orange when you register, you will be asked for your Orange password. If you are new to Orange you should have a new password ready. 4 If you bought your phone from an Orange shop, it may already be registered. If not, you will need to call Orange Customer Services to register.
After you register Orange will update your USIM Card over the air with a text message. When you first turn your phone on, you will see the USIM update message. You can leave it in your inbox until you are ready to delete it. Turn your phone off and back on again to enable it to make your first call. And lastly When you apply to register on the Orange network, you and Orange agree to be bound by the Orange terms and conditions set out in this guide. You may want to take time to read and consider them before you register.

insert your USIM Card

Its very important that you use your new USIM Card in your new phone. If the USIM Card is in the box with your phone, please follow the instructions below. If there isnt a USIM Card, check if it has been inserted already and contact Orange Customer Services if not. Make sure you have made a note of your USIM number for registration purposes.

USIM card

outside your SPV M3100

Messaging key

Press for a quick access to messaging menu.

keyboard

1 Remove the USIM Card from its plastic surround. Its contacts are easily damaged so take care when doing this and try to avoid touching them. 2 Remove the battery cover by sliding the grey lever at the bottom side. Remove the battery and insert your USIM card so that the cut-off corner fits into the surround. 3 Slide the USIM Card up and into place. Note: If youve upgraded your phone you must insert your new USIM Card to use Multi Media Messaging. Your Orange phone number will not change.

get an overview
Another great feature of the Homescreen is that you can see at a single glance whether youve missed any calls, received any messages or have any live appointments. To get more details, all you need to do is scroll to the relevant icon and click.

Orange World

Use Orange World to stay informed, in touch and in control wherever your day takes you. We understand that you need to stay ahead of the game even when youre away from your office, and Orange World is full of useful applications and features that perfectly compliment your SPV to make sure you know whats going on. You can easily personalise your homepage for fast access to the pages you need, whether youre looking for information, to get organised or simply to have fun. Your new SPV also has 3G capability, which means the days of slow downloads are now behind you. 3G increases the rate of data transfer so your SPV downloads are faster than ever before. Why not explore Orange World now and try out a download? Simply use the icon in the Homescreen to open MicrosoftPocket Internet Explorer and follow the links from there.

come back soon

Whenever you finish using a feature on your phone, youll be returned to the Homescreen. It will soon become a familiar starting point for exploring the great services that Orange has to offer.
Orange business customers
If youre a business customer weve created the Expert Homescreen to make your phone even more useful. The Expert Homescreen gives you the option to choose your favourite applications and create a shortcut to them from the Homescreen. You can deactivate the Expert mode Home screen by choosing Options from the Expert icon menu on the Homescreen. Unchecking the box will activate your regular Homescreen and the Expert icon will be replaced by the Camera icon.

video calling

Be a part of any event, even if youre not there in person. Video calling means that you can see the person you are talking to (and any goings on in the background) in real time on your phone. 1 Dial the number you want to call, or select a number from your address book. 2 Press the video call key to connect the call. Note: You can only make a video call to someone who has a video-enabled phone and video calls can only be made while in 3G coverage, shown by a symbol in your main display. Note: If you do not accept the video call, the caller will not be able to leave a message on your Answer Phone.

conference calling

speak with up to five other people at the same time
not available to pay as you go customers We all know how difficult it is to set up meetings or arrange a social get-together. Conference calling on your mobile can change all that. You can chat with up to five people at a time while youre out and about, wherever you are. To activate Conference Calling, call Customer Services on 150 from your Orange phone or 150 from any other phone. Note: If you are abroad the availability of this service depends on the network you are using. You are charged your standard Service Plan rate for each call you make.

Caller id

know who is calling you, or hide your number when you make a call
Your Caller id identifies you to a person you are calling and identifies a caller to you. To hide your number when calling another person, simply dial 141 before the number. To hide your number permanently, call Customer Services on 150 from your Orange phone or 150 from any other phone. If you are a pay as you go customer, please call 450 from your Orange phone. While your number is hidden you will not be able to see the Caller id of any incoming calls.
Note: If you are abroad the availability of the services described in this section depends on the network that you are using.

Memory Mate

backup your USIM Card phonebook
Make sure that losing your phone doesnt mean losing all of the important contact information stored on your USIM Card. So, if the worst happens, you will never lose a contact number. For a low, one-off charge you can purchase a Memory Mate card from any Orange shop which will backup your USIM Card phonebook. Then, simply return to your Orange shop regularly to have any new information backed up at no additional cost. Memory Mate ensures that all the contact details you have stored on your USIM Card are safely backed up. And, if youre joining Orange from another network, Memory Mate can be used to transfer the contacts and text messages saved on your old USIM Card to your new Orange USIM Card, keeping your move totally hassle-free. For more information, visit your nearest Orange shop and one of our representatives will be happy to assist you.

Orange Answer Phone

what happens when you get an Answer Phone message?
When someone leaves a message on your Answer Phone, the icon will appear on your screen and will remain until the message has been saved or deleted. Answer Phone messages that have not been listened to will be saved for up to 21 days.

Answer Phone Call Return

You can use the # key to return a call after someone has left you an Answer Phone message, without having to remember or make a note of their number. Simply: 1 Listen to your Answer Phone message as normal. 2 When you have finished, if you want to return the call, simply press # while you are still connected. 3 Orange Answer Phone will automatically dial the callers number and connect you at no additional cost. Note: Answer Phone Call Return is only available if the caller has not withheld their number. Calls are charged at your standard call rate.

listening to your Answer Phone messages
To listen to your Answer Phone messages, press and hold the 1 key. Listen to the simple steps to save, listen to or delete messages. You can save messages that you have listened to for up to seven days.
use Answer Phone shortcuts to manage your messages efficiently
You can speed up calls to Answer Phone by using the following simple short cuts when listening to your messages: When listening to your messages press: to listen to your message again 2 to save your message 3 to delete your message 7 to rewind 10 seconds 8 to skip to the next message 9 to fast forward 10 seconds 10 to return the call 11 for help. 1
set up an Answer Phone PIN
You can set up an Answer Phone PIN number for added security, or to get access to your messages from another phone or whilst abroad To set up an Answer Phone PIN: 1 Call Answer Phone by pressing and holding the 1 key 2 Select option 3 to change your personal options then option 2 to set up your PIN 3 Enter your chosen PIN number (this should be between four and ten digits long, and should not be made up of consectutive numbers) followed by the the # key. 4 Press 1 to save your PIN. To use your PIN number to protect your messages you will need to switch it on: 1 Select option 3 for personal options then option 4 to turn your PIN number on or off.
personalising your Answer Phone greeting
You should record a personal greeting to let your callers know theyve reached the right person - theyre far more likely to leave you a message if you do. 1 Call Answer Phone by pressing and holding the 1 key 2 Select option 3 to change your personal options and then 1 to change your greeting 3 Follow the simple instructions to record your new greeting followed by the # key 4 Press 2 to save it.
listen to your Answer Phone messages from any other phone and while abroad
To access your Answer Phone messages from any other phone or while abroad: 1 Call +123 from any phone. 2 Enter your Orange number followed by the # key.
3 Enter your Answer Phone PIN followed by the # key. 4 Follow the simple steps to listen to your messages. To access your Answer Phone messages from another Orange phone, simply: 1 Call Answer Phone by pressing and holding the 1 key. 2 Press * when connected. 3 Follow steps 2 and 3 above.
Orange Directory Enquiries
For Orange Directory Enquiries call to search for any listed UK residential and business landline numbers as well as registered Orange numbers. You can request up to three numbers per call, which will automatically be sent to your phone as a text message at no extra cost, allowing you to call the number directly from the message or add it straight to your phonebook. You can also be connected straight through to your requested number. If you need an international number while youre in the UK, call 118 880. While abroad, pay monthly customers can access Directory Enquiries by dialling +3000 192. The service is only available on foreign networks that allow access to premium rate services. Youll be charged at your normal Service Plans rate plus the international calling rate of the country youre calling from.

To make a claim or to have your phone barred to prevent unauthorised use simply call Orange Customer Services on 150, or if you are abroad call +100 250. To speed up your claim make a note of the key facts before calling, eg, time of theft, where you lost it, how it got damaged and what the damage is, steps taken to recover your phone and any other relevant details. You must provide any assistance and/or information that Orange reasonably requests in connection with the replacement of your phone. Remember, if your phone is stolen or maliciously damaged we need a crime reference number or a lost property number if it is lost.
Once your claim is accepted and the administration fee of 15 is paid, Orange will despatch your replacement phone. Please see the Orange Care terms and conditions for more information.

5 reference

reference safety

reference

phone, its parts or accessories and always store your phone safely and securely. You should always use a phone holder in your car to secure your phone safely. Never place the phone on the passenger seat or where it can break loose in a collision or sudden stop.
Calls to closed user groups Keypad locking.
The mobile phone described in this guide is approved for use on the Orange network. A number of features included in this guide are called Network Services. These are special services that you can arrange through Orange. Before you can take advantage of the Network Services, you must subscribe to them through Orange. Instructions for these services are included in this guide.

network services

upon your mobile phone for essential communication such as medical emergencies. Do not hang up during an emergency call until you are told to do so by the operator. Note: When using voice dialling you must say the name exactly as you said it when you recorded it, which may be difficult in, for example, a noisy environment or during an emergency. Do not rely solely upon voice dialling in all circumstances. Note: A valid SIM Card must be inserted in your phone in order to make emergency calls. Pay as you go customers do not need to have talk time available, but need to have used the phone in the previous six months.
Ensure the phone is switched on and in service. Give your location to the operator. To make an emergency call:
Hold your phone as you would any other telephone, with the antenna pointing up and over your shoulder. If your phone has an extendible antenna, extend it fully. Do not touch the antenna unnecessarily when the phone is switched on, as this will affect call quality and may cause the phone to operate at a higher power level than is needed. As with any other radio transmitting equipment, you are advised that for the satisfactory operation of your phone and for your own safety, you should use your phone only in the normal operating position.

interpretation

If you would like to receive a free booklet containing useful information on an Orange product or service call Orange data protection Customer services on 150 or, if you are a pay We will use the personal information you supply us to help as you go customer, 450 from your Orange phone. manage your Orange account efficiently, for example, to assist in handling queries, sending bills (excluding pay as you go) or to send you information on products and services which may be of particular interest to you. From time to time, we may pass information about you to third parties or government agencies. Full details are given in the terms and conditions booklet. Please call Orange customer services on 150 or, if you are a pay as you go customer, on 451 if you do not wish to receive any marketing materials related to Orange and its services, or if you do not wish us to pass on your details to any other reputable organisations for sales and marketing purposes.

Orange useful booklets

direct debit
Paying by Direct Debit is a convenient way to pay. If youre a pay monthly customer you will still be sent a detailed monthly statement but wont have to remember to send a cheque each month. To set up a Direct Debit payment call 150 from your Orange phone. If youre a pay as you go customer you can combine control with peace of mind, topping up from as little as 10 a month to 100. You can change or cancel your
2.1 In so far as general insurance products are concerned Orange Personal Communications Services Limited (Orange) is an Appointed Representative of HSBC Insurance Brokers Limited which is an Intermediary regulated by the Financial Services Authority. Orange Care is not a product which is regulated by the Financial Services Authority. 2.2 Orange is authorised to collect premiums, to accept or decline claims, to arrange repairs and issue replacement phones on behalf of the insurer.

insurance terms

Your phone which is insured worldwide subject to the terms and conditions of the Insurance policy (see clause 6.14 in respect of conditions outside the United Kingdom). If your phone (or parts thereof) is lost, stolen or damaged you will be entitled to a replacement or repair free of charge subject to payment of the administration fee as detailed in clause 9.6, subject to compliance with all the following terms and conditions of the policy. For your information an authorised user is the Orange registered customer, other users officially notified to Orange by the customer and authorised by Orange, the registered customers spouse/partner, members of his/her immediate family, all of whom would normally reside at the registered customers address and employees of the registered customer who use the phone with permission of the customer. 3.1 Loss, theft or malicious damage claims must be reported to the Police immediately but in any event within 24 hours of discovery of the occurrence. In respect of claims arising outside the United Kingdom please refer to Clause 6.14. 3.2 Your claim must be reported to Orange as soon as possible but in any event not more than 24 hours after you discover the loss, theft or damage. In respect of claims arising outside the United Kingdom please refer to Clause 6.14. To make a claim you must provide the following:

cover for lost stolen and damaged phones
3.2.1 the crime reference number in respect of theft or malicious damage claims or the lost property reference number if the phone has been lost; 3.2.2 full details of how the loss, theft or damage occurred; and 3.2.3 any other information and evidence as may reasonably be requested by Orange regarding the cause of loss or damage. 3.3 Orange will arrange repair or replacement on behalf of the insurers. 3.4 Lost, stolen or damaged antennas will be repaired/ replaced, where appropriate, free of charge once only. 3.5 You or any authorised user of the phone must at all times act with due care in looking after the phone and take all reasonable precautions to safeguard it against loss, theft or damage. 4.1.9 any wilful act, neglect or failure to take reasonable care by you or any authorised user or any wilful act or neglect carried out at the direction or instigation of you or any authorised user; 4.1.10 disregard of manufacturers and/or operating instructions; 4.1.11 damage resulting from pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds; 4.1.12 war and hostilities; 4.1.13 loss, destruction or damage in Northern Ireland due to civil commotion unlawful or wanton act committed maliciously in connection with any unlawful association; 4.1.14 radioactive contamination; 4.1.15 loss or theft of a phone from temporary premises is covered only where there is evidence of forcible and violent entry or exit. 4.2 A replacement or repair will not be provided if: 4.2.1 Orange has reason to believe you have made a fraudulent claim; 4.2.2 you do not make reasonable efforts to recover any lost or stolen items; 4.2.3 the phone is not registered and connected to the Orange network in your name; 6.2 Replacement phones may be supplied from refurbished stock that have been tested and are fully functional. 6.3 In the event of a claim you are only entitled to repair or replacement (at the option of Orange) of your phone. There is no entitlement to any monetary settlement under the terms of the Orange Care Insurance policy. 6.4 The Insurance period will be unaffected by the replacement of your phone and will continue to apply from the date the Insurance first came into force. 6.5 Should you find a phone that you have reported lost or stolen before you have received a replacement, you must report this to Orange immediately who will advise you accordingly. If you fail to do so we reserve the right to impose a charge for any attempt to deliver the replacement. 6.6 When a replacement phone has been supplied due to accidental or malicious damage the original phone must be returned to Orange. 6.7 When a replacement phone has been supplied because of loss or theft, if the original phone is subsequently recovered it must be returned to Orange as it is the property of the insurer. 6.8 If there is reason to believe that you have not taken reasonable care of your phone any claim may be referred to Chartered Loss Adjusters in order to carry out a special investigation into the circumstances of the claim. No free replacement or repair will be provided unless and until the adjusters confirm your claim is acceptable under the terms of the policy 6.9 If Orange believes that you have persistently failed to take reasonable care of your phone your cover will be cancelled. 6.10 Orange may at its option require you to return your phone for examination before a replacement is supplied. 6.11 If Orange has reasonable cause to believe you have made a fraudulent claim your cover will be cancelled. 6.12 You must provide any assistance and/or information that Orange reasonably requests in connection with the replacement of your phone.

premium payment
Insurance cover will cease if any premium is not paid on the due date unless such delay is due to a processing error by any clearing bank or similar. Your phone will not be replaced or repaired if any sum is due by you to Orange.
6.1 It is a condition of this policy that the replacement of any phone will only be made with an Orange product. Wherever possible, reasonable efforts will be made to ensure that the replacement phone is of the same or similar specification.

general

For the avoidance of doubt (subject to the provisions of clause 6) the periods stated in clauses 8.1, 9.1 and 10.2 as appropriate will continue to apply from the date such cover originally came into effect. 6.21 Any claim accepted under Orange Care purchased as an optional extra with your Pay Monthly service plan will be subject to an administration fee. See clauses 9.6, 9.6.1, and 9.6.2. for details
9 term & payments pay monthly Service Plan with optional Orange Care
standard battery and charging unit but excluding reconditioned and/or second hand phones) where the defective material or workmanship has been brought to Oranges attention within 6 months of the date of purchase of the phone. 9.6.2 For the avoidance of doubt the administration fee is not refundable. 9.7 You may terminate Orange Care on or after the minimum term by giving not less than 10 days notice before a bill date. As a concession, if you are also terminating your Orange account then you may terminate Orange Care within the minimum term and it will not be necessary for the notice to expire on your bill date but in such event you will not be entitled to a refund of any premiums paid. 9.8 Orange will negotiate renewals of the Insurance policy on your behalf and may change Insurer. The Insurer and Orange may vary the terms of the policy from time to time but will give you 90 days notice of any such changes. If your rights under the policy are restricted or removed you may terminate Orange Care on giving not less than 10 days notice ending on an invoice date. If you do not give notice within one month of notification of any changes you will be taken to have accepted the changes. Your confirmation of Insurance cover will be sent to you within 30 working days after the end of the month in which cover becomes effective. 10.3 You may request that the policy is terminated at any time during the 12 month period in which event Orange will refund to you a pro rata proportion of the premium for the balance of each complete month remaining of that period unless you have already made a claim on the policy in which event no refund will be due.
9.1 Where you are connected to a service plan which requires Orange Care to be purchased as an optional extra the Insurance and Warranty will come into force 24 hours after you call to request cover or 24 hours after we receive your written request for cover and will each have a minimum term of 12 months. Your confirmation of Insurance cover will 7 warranty defective materials or be sent to you within 30 working days after the end of the month in which cover becomes effective. workmanship 7.1 If your phone (or parts thereof) becomes defective due 9.2 Premiums will be invoiced monthly by Orange on behalf of the Insurer on your Orange account and to faulty materials or workmanship Orange will (at its must be paid along with your Orange charges. option) repair or replace it at no charge (on payment 9.3 Premiums may be varied at any time and will be of the administration fee, if applicable, as detailed in effective 90 days after you have been notified in clause 9.6) provided that: writing or other durable form, unless the premium 7.1.1 it has been used in accordance with the is varied at the annual renewal date of the policy. If operating instructions; your premium is increased you may terminate this 7.1.2 any repairs which may have been, or are to be policy on not less than 10 days notice (before your undertaken have been arranged by Orange; bill date). If you do not give notice within one month 7.1.3 you have complied with the foregoing terms and of notification of any increase you will be taken to conditions; have accepted the increase. 7.1.4 the Orange phone is registered and connected 9.4 In the event that any tax payable on premiums to the Orange network in your name. should be increased or any new tax imposed then 7.2 This Warranty is an extra benefit and is additional to such increase or new tax may be passed onto you. your legal rights; 9.5 Where phones share an Orange Group service plan 7.3 Batteries only have a 12-month warranty. then Orange Care must be purchased separately for each phone. 8 term & payments Service Plan 9.6 Any claim accepted under Orange Care will inclusive of Orange Care be subject to an administration fee charged 8.1 Where you are connected to a service plan which to your account in advance of any repair or includes Orange Care the Insurance and Warranty replacement being undertaken. Details of the will come into force when you register the phone on current administration fee are available on request the Orange network. The Insurance and Warranty from Orange and are published in our periodically will remain in effect for a period of 12 months, unless updated price guide. The administration fee is you switch to a different service plan as indicated in subject to change and is payable in respect of all clauses 12.2 and 12.6. accepted claims made under Orange Care with the 8.2 Orange Care cover may be purchased separately exception of those set out in clause 9.6.1. once the initial period of 12 months has expired. 9.6.1 The administration fee will not be payable 8.3 Where phones share an Orange Group service plan in respect of a claim for defective material then each phone will be covered separately. or workmanship of a new phone (including

pay monthly terms and conditions
The following words and expressions shall have the following meanings: Accessories Products approved by Orange which you use in conjunction with your Device. They include (without limitation) batteries, chargers, car kits, headsets and carry cases. Account our records of your payments and outstanding Charges, plus your personal details. Age Restricted Services any Services which are specified for use only by customers over a specific age. Bar a block placed by us on some or all of the Services you normally use (except for calls to emergency services). It may include us restricting the Service whereby you will automatically be re-directed into Orange when you attempt to make an outgoing call from your Device. Billing Date the day on which your billing statement will be issued after you have been connected. Charges all charges for Services, as published in our periodically updated Price Guide. These include any reasonable administration charges. Connection the process of giving you access to a Service. Disconnection and Re-connection have corresponding meanings. Content information, communications, images and sounds, software or any other material contained on or available through the Services.

denitions

14 claims
Contract these terms and conditions which are binding on both you and Orange for each Device you connect to the Orange Network. Customer Communication information made available to you by Orange which provides information on Orange Services. It may be made available on your Device or provided electronically or distributed with new Devices or in mailings to some or all Orange Customers. Deposit refundable amount that Orange may ask you to pay before we Connect or Re-connect you to the Network or before providing any Service. Device a mobile telephone, device or data card (excluding Accessories) which is approved by Orange for connection to its Network. Line One and Line Two Line One is the primary means by which you have access to the Services. Line Two is a second line on the same Device with its own phone number. Minimum Term the minimum period for the supply of Services as specified in your Service Plan commencing on the date of Registration; where no period is specified in the Service Plan a minimum period of 12 months from the date of Registration will apply. Network the electronic communications system by which Orange makes Services available in the United Kingdom. Orange Additional Services optional Services (including but not limited to Roaming, International Calling, Premium Rate Services and Content provided by Orange) which may cost extra whether they are supplied in conjunction with Service Plans or outside Service Plans. Orange Orange Personal Communications Services Limited, or any organisation that may succeed it as the assignee of this Contract. Referred to in this Contract from time to time as we us or our. Price Guide a list of our current Charges which is updated from time to time and is available from us upon request. Registration our acceptance of your application for Services and our record of your data and any User data prior to Connection. Register has a corresponding meaning. Roaming An optional Service that allows you to use your Device on other operators networks, usually in foreign countries. Services Network and other Services, including Orange Additional Services, provided or procured by us for you to use. Service Plan a number of products which shall include but not be limited to bundles of airtime, text, and/or Orange Additional Services and/or additional discounts offered by Orange for an agreed monthly or other periodic payment. SIM a card or other device which shall for the avoidance of doubt include a USIM which contains your personal telephone number and which is programmed to allow you to access the Network. Suspension the temporary disconnection of Services. Suspend has a corresponding meaning. User you, or another person named by you, who is authorised to incur Charges to your Account. your Contract runs for at least the Minimum Term 2.1 For each Device you own, your Contract starts on the date of Registration and will continue for the Minimum Term and thereafter you have limited rights to terminate your Contract during the Minimum Term as described in Section 4. what happens when the minimum term ends 2.2 After the Minimum Term ends, we will continue to supply you with Services as normal until your Contract is terminated in any of the ways described in Section 4. what we aim to provide in the UK 3.1 We will take all reasonable steps to make the Services available to you at all times. The Services are only available within the range of the base stations that make up our Network. We cannot guarantee a continuous fault-free service. Please note that: 3.1.1 the quality and availability of Services may sometimes be affected by factors outside our control, such as local physical obstructions, atmospheric conditions, other causes of radio interference, features or functionality of your Device, the number of people trying to use the network at the same time, and faults in other telecommunication networks to which the Network is connected 3.1.2 the quality of our Services may not be at its best inside buildings or below ground. 3.2 When you move outside the Orange enhanced service area this may result in: 3.2.1 the call being terminated if you are on a video call 3.2.2 the speeds at which data is downloaded being affected. 3.3 Any coverage maps are our best estimate but not a guarantee of service coverage, which may vary from place to place. services may sometimes be affected by maintenance and upgrading 3.4 The Network and the Services may from time to time require upgrading, modification, maintenance or other works. These may result in some or all of the Services becoming temporarily unavailable. In such cases,

15 changes to your Contract

19 general

changes to your Contract 19.1 Subject to Condition 15, your Contract may be varied or amended only by the express mutual agreement of both parties. A party seeking to rely on such variation or amendment must produce evidence of the other partys agreement to it. disclosure of information to third parties 19.2 You agree to the disclosure to any telecommunications company, debt collection agency, credit reference agency, credit or fraud
19.12 If any of the terms in this contract are not valid data protection as the UK if necessary for providing or legally enforceable the other terms will not be you services you require. If we do make such a affected. We may replace any term that is not legally transfer, we will put a contract in place to ensure your effective with a similar term that is. information is protected. 19.6 You have a right to ask for a copy of your Orange company details information (for which we charge a small fee) and 19.13 Our Company Registration Number is 2178917 to correct any inaccuracies. and our Registered Office is at St James Court, 19.7 When you give us information about another Great Park Road, Almondsbury Park, Bradley person you confirm that they have appointed you Stoke, Bristol, BS32 4QJ. to act for them, to consent to the processing of their personal data, and to the transfer of their governing law information abroad and to receive on their behalf 19.14 Your Contract is to be interpreted in accordance any data protection notices. with the Laws of England and Wales. 19.8 For details of the Orange Group of Companies please visit our website. delivering communications to you 19.9 All notices to be served in accordance with your Contract must be served by post or facsimile. We can in addition serve notice to you by voicemail, email text or other form of electronic message. They will be deemed served 48 hours after they are sent, or on earlier proof of delivery. All invoices and notices served by post will be sent to the address given by you on Registration unless you notify us of a change to this address. Any waiver, concession or extra time we may allow you is limited to the specific circumstances in which it is given and does not affect our rights in any other way. disputes between you and us 19.10 You may request that disputes between you and us are referred to arbitration under our Code of Practice for Consumer Affairs. We will supply a copy of our Code of Practice for Consumer Affairs to you on request. miscellaneous 19.11 If either party delays or does not take action to enforce their rights under the contract this does not prevent either party from taking action later.

provision of services

Services and to keep all such periods of non go Voucher or you have not made chargeable calls from your phone or received incoming calls on your availability to a minimum but phone. For the avoidance of doubt calls shall include some interruption may be inevitable. You Register in but not be limited to voice calls, data calls and text the knowledge of this and accept our obligation to messaging. On disconnection your mobile telephone carry out works from time to time in the interests of number will be reassigned. On reconnection you will all our customers. be assigned a new mobile telephone number. Any 2.3 We may from time to time tape conversations remaining credit on your pay as you go Voucher will between you and our customer services for be reinstated if you reconnect. You can reconnect training purposes only. For the purposes of good your phone without having credit on your pay as you management and security, we may need to monitor go Voucher. the contents of any text message you send from time 3.5 No cash credits will be given for unused pay as you to time. go Vouchers. Credit or Debit card payments are 2.4 We may Suspend the Services in whole or part at subject to our policy on acceptance in force from any time without notice if you do not comply with any time to time. of these terms and conditions or if any money owed by you to us, whether in relation to Services or not, 4 our rights to terminate your service remains unpaid. 2.5 We shall investigate all complaints made whether by 4.1 We may Disconnect your phone and refuse to Reor against you and reserve the right to Suspend the connect it at any time in whole or in part immediately Services if a complaint has been made against you by notice in writing to you if: pending the results of investigation of the complaint. 4.1.1 you fail to comply with clause 2.4, 2.5, 5 and 6 of these terms and conditions provided that where such failure is capable of remedy you 3 pay as you go Vouchers have not taken such remedial steps as we shall 3.1 Free airtime given to the customer on initial have required within 7 days of our giving you registration of their new pay as you go phone (if notice of such failure; or any) shall be valid for the periods set out in the Price 4.1.2 for whatever reason we are unable to provide Guide and/or Customer Literature current as at the date of Registration. the Services. 3.2 In the event that the cash value of airtime forming part of free airtime given to a Customer in 5 your responsibilities accordance with 3.1 above is not used within the 5.1 Recognising that good management and security relevant validity period stated in Condition 3.1 such of the Services is important to all Orange customers unused airtime will be forfeited. you agree that you will: 3.3 Notwithstanding that you use all of a pay as you go 5.1.1 not use the Services for any improper, Voucher or that the free airtime given to a Customer immoral, fraudulent or unlawful purposes or in accordance with 3.1 above expires your Phone for the sending of any communication which is will continue to be capable of receiving incoming of an offensive, abusive, indecent, obscene or calls for the periods set out in the Price Guide and/or menacing nature; Customer Literature current as at the date of expiry. 5.1.2 not cause, nor knowingly allow others 3.4 We will disconnect your phone if during the previous to cause, any nuisance annoyance or six months you have not Registered a new pay as you inconvenience whether to us or to any of our customers which shall include the use of the Network for the persistent sending of unsolicited communications without reasonable cause; 5.1.3 not act in a way, whether knowingly or otherwise, such that the operation of the Network or any part of the Network will be jeopardised or impaired; 5.1.4 only use a Phone and Accessories approved for use with the Network and comply with all relevant legislation or regulation relating to its use; 5.1.5 comply with any reasonable instructions issued by us which concern your use of the Services and co-operate with us in our reasonable security and other checks (which may include us making phone calls to you).

5.1 Under no circumstances will Orange or any of the other parties involved in the provision of the Game, be liable for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the provision of the Game. We agree to rectify any such problems in the Game which are notified to us as soon as we reasonably can. If you do notice a fault or error in the Game, please notify Orange customer services. 5.2 Orange accepts no liability for the temporary non-availability of its network, loss, late receipt or non-readability of any transmission or other communications.
2.1 OVP applies to Competitors tariffs for voice, answerphone, standard WAP and standard person to person text messaging on other UK digital networks. It includes standard data calls at 9.6 kb per second. OVP excludes High Speed Data at 28.8 kb per second and GPRS calls. 2.2 Services will provide generally the same functionality of the Competitors product but specifications may differ. Competitors own branded e-commerce and Additional Services are not offered with OVP. 2.3 For a list of current OVP tariffs please visit www.orange.co.uk/cgi- bin/ovp/costs.pl 2.4 Once our Competitors close an OVP equivalent tariff for new connections, we may at our choice withdraw the OVP Plan for new connections and close the Service Plan to customers switching Service Plan.
2.5 We reserve the right to discontinue a currently available or a closed OVP Plan and move existing customers to the nearest equivalent currently available Service Plan. We will write to the account holder to notify such changes. 2.6 OVP Plans are not available on Orange Line Two. 2.7 OVP does not apply to pay as you go, pay up front or shared tariffs. 2.8 OVP does not offer discounted rates or schemes for calls between nominated or frequently called numbers. 2.9 OVP does not apply to Competitors promotional tariffs but we reserve the right to offer a competitors promotional tariff and may, from time to time, offer our own promotional variants of OVP Plans. 2.10 We reserve the right not to offer any Competitor tariff containing elements of services or functions that the Orange Network does not currently offer or to omit those elements of services or functions. 3.7 OVP Plans will replicate the charging structure & minimum call charges of the Competitors tariff including, but not limited to, service charges for itemised billing, non-direct debit payment, access charges for short message service, charges for calls to Customer Service and charges for calls made to freephone numbers (including, but not limited to, those prefixed 050 & 080). 3.8 International direct dialled and Roaming calls will be charged at standard Orange rates. promotion on certain OVP plans where rollover is not offered by the competition. 5.2 The Orange Network Performance Promise applies to OVP Plans, subject to its terms and conditions.

Caring for the Environment by Recycling
When you see this symbol on a product, do not dispose the product with household waste.
Recycling Mobile Phones and Accessories
Do not dispose of mobile phones or electrical accessories, such as chargers or headsets, with your household waste. In some countries or regions, collection systems are set up to handle electrical and electronic waste items. Contact your regional authorities for more details.

contact Orange

Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year. Alternatively, visit the Orange website at www.orange.co.uk for more details. The three-digit numbers can be called from any phone by adding the prefix 07973 100. Visit the Orange website to find out more about Orange products and services, buy accessories from the Orange shop and, if you are a pay as you go customer, register with Orange online. www.orange.co.uk www.orange.co.uk/business

further information

Customer Services 150 Billing Enquiries 150 International Calling Helpline 159 Orange Multi Media 177* or 277* Registration 980 Orange Care 150 Lost or Stolen 250
To top-up your Talk Time 450 Customer Services (Enquiries) 450* Information Line 452 Talk Time balance 453 Orange Multi Media 177* or 277* Lost or Stolen 450 Registration 0006
Orange Business Services customers
businesses with 149 employees businesses with 50+ employees 345 158

all Orange customers

Operator Services 100 Orange Accessories Line 178 Directory Enquiries 118 000* International Directory Enquiries 118 880* Emergency Services 999 or 112
* Chargeable services available with your Orange phone. Charged at BT F rate if you call from a BT fixed line phone. Some calls are free from your Orange phone unless you have an Orange Value Promise Service Plan.
The information contained in this user guide is correct at the time of going to press, but Orange reserves the right to make subsequent changes to it and services may be modified, supplemented or withdrawn. June 2006. Orange Personal Communications Services Limited 2006. Orange and wirefree and any other Orange product or service names referred to in this user guide are trade marks of Orange Personal Communications Services Limited.
Orange Personal Communications Services Limited. PO Box 10 Patchway Bristol BS32 4BQ www.orange.co.uk
06/06 PCN-D0830 ISSUE1 Z: h 15 Produced by Clear the explanation agency
For further information about Orange products and services please visit our website at the address below.