Table of Contents

Welcome to Sprint. 1 How to Use This Guide. 2 Section 1: Setting Up Your Smart Device and Your Computer. 5
1A. Setting Up Your Palm Centro Smart Device. 7
What You Need. 8 Your New Centro Smart Device by Palm. 9 Inserting the Battery. 13 Charging the Battery. 15
1B. Setting Up Service. 21
Making Your First Call. 22 Setting Up Your Voicemail. 25 Creating Sprint Account Passwords. 26
1C. Synchronizing Information. 27
Why Connect My Device to My Computer?. 28 Upgrading From Another Palm OS by ACCESS Device. 29 Installing the Desktop Synchronization Software. 32 Connecting Your Palm Centro Smart Device to Your Computer. 34 Synchronizing InformationThe Basics. 35
Section 2: Getting To Know Your Palm Centro Smart Device. 39
2A. Moving Around on Your Smart Device. 41
Moving Around the Device Screen. 42 Using the Keyboard. 46 Opening Applications. 51
2B. Using Your Devices Phone Features. 53
Turning Your Device On and Off. 54 Opening the Phone Application. 56 Making Calls. 57 Receiving Calls. 61 Using Voicemail. 63 What Can I Do When Im On a Call?. 65 Using Sprint Voice Command. 74 Defining Favorite Buttons. 75 Using a Phone Headset. 79 Customizing Phone Settings. 85 Controlling Your Roaming Experience. 94 Checking Signal Strength and Phone Status. 96
Section 3: Using Sprint Power Vision and Other Wireless Connections. 101
3A. Sprint Power Vision.103
Getting Started With Sprint Power Vision. 104 Sprint Power Vision Features. 105 Accessing Sprint Power Vision. 106 Personalizing Your Service With On Demand. 107 Using Your Devices Phone as a Modem. 110

3B. Using Email.113

What Email Applications Can I Use on My Smart Device?. 114 Using Sprint Mobile Email. 115 The VersaMail Application. 124

3C. Messaging.141

Creating and Sending Messages. 142
Receiving Messages. 147 Using Messaging to Chat. 149 Managing Your Messages. 150 Customizing Your Messaging Settings. 151 Using Online Services. 153 Using Sprint Instant Messaging. 154

Your battery is charging. The lightning bolt turns from red to green when the battery is fully charged and your device remains connected to the AC charger. Your battery is fully charged, and your device is not connected to the charger. You have new text or Picture Mail messages. The number next to the icon indicates the number of unread messages in your Inbox. Select this icon to view your messages. Displays the current (or next) event from the Calendar application. If you have an event conflict during the current time period, a red bar appears next to the event description. To jump to the current event in the Calendar application, select the Calendar status line (see Displaying Your Calendar on page 220 for details).
To display the remaining battery power, tap the battery icon at the top of the screen.
Viewing and Using the Alert Screen
The Alert screen on your device shows information about incoming items such as new email messages and Calendar events. The Alert screen also notifies you if you miss a phone call.
To view the Alert screen, select the blinking bell corner of any screen, or press and hold Center
when it appears in the upper-left when the blinking bell appears.
You can do any of the following: Check the box to clear an alert from the list. Select the alert to open the corresponding application and view the alert item (message, event, missed call, and so on). Select Done to close the Alert screen and return to whatever you were doing on your device before you opened the Alert screen. The bell continues to blink in the upper-left corner of the screen. Select Snooze to temporarily close the Alert screen and return to whatever you were doing on your device before you opened the Alert screen. The screen reappears every five minutes until you select one of the other options. Select Clear All to delete all alerts on the Alert screen.

Section 3

Using Sprint Power Vision and Other Wireless Connections

S e c ti o n 3 A

Sprint Power Vision
Sprint Power Vision In This Section
Getting Started With Sprint Power Vision Sprint Power Vision Features Accessing Sprint Power Vision Personalizing Your Service With On Demand Using Your Devices Phone as a Modem
Section 3A: Sprint Power Vision
Getting Started With Sprint Power Vision
Sprint Power Vision provides wireless access to the Internet anywhere on the Sprint National Network. To sign up for Sprint Power Vision services or to access complete instructions, visit www.sprint.com. For information on charges associated with features that use a Sprint Power Vision connection, refer to your Sprint Service Plan.
Enabling Sprint Power Vision

and select IM

2. Select an IM community. 3. Enter your username and password in the form requested by the IM community. 4. (Optional) Select Save Password to have your password stored in IM. 5. (Optional) Select Auto Sign On to automatically sign on to the IM community whenever you select it. 6. Select Done or Sign On. Once you sign on, you can add contacts to establish a list of people you want to correspond with via Instant Messaging. You can also indicate whether or not you are available for Instant Messaging.

Sending a Message

You can select Quick Text and emoticons to make your messages quick and easy to enter or you can simply enter text in the usual way. 1. Sign on to an IM community. 2. Select Send Message To and select a recipient from your contacts list. 3. Enter the text of your message and select Send.

Receiving a Message

You can receive messages as long as you are signed on to an IM community. A beep announces the arrival of an IM message. 1. When you hear a beep, press Applications 5-way and select IM.
2. Select an IM community you are signed on to. If you dont see your message, use the to switch among IM communities until your message is visible. 155

Leaving IM

You can either exit an IM community or sign out. When you select Exit, you can go to other applications and return without signing in again. Conversations remain active. When you select Sign Out, you are asked to confirm that you want to terminate the session and end all active conversations. When you confirm, you officially sign out, and your contacts see you as unavailable. To resume instant messaging, you must sign in again to the IM provider.

Sec tion 3D

Browsing the Web
Viewing a Web Page Working With Web Pages Working With Bookmarks and Saved Pages Customizing Your Web Browser Settings The Web browser on your Palm Centro smart device provides quick and easy access to Web pages. You can view most of the sites you use on your computer, including those with security and advanced features such as JavaScript and frames. To browse the Web, you must activate Sprint Power Vision data services. See Enabling Sprint Power Vision on page 104.
Section 3D: Browsing the Web

Viewing a Web Page

The Web browser uses patent-pending technology to optimize Web pages for your device. By default, the browser reformats Web pages into a single column and resizes images on your screen. That way, you can see most of the content without scrolling left or right. 1. Make sure your phone is turned on (see Turning Your Devices Phone On and Off on page 55). 2. Press Applications either the

Normal mode/Fast mode indicates whether you want to hide selected items so that Web pages load faster. When you select Fast Mode, you can set the following options: - Disable cascading style sheets indicates whether style sheets are applied when you load a Web page. When style sheets are disabled, pages download faster, but you may lose some of the formatting. - Dont download images! indicates whether images appear when you load a Web page. If you select not to view images, you can still see any image by tapping and holding the placeholder box on the Web page with the stylus.
5. Select Advanced and set any of the following preferences: Set memory limit for storing pages sets the amount of memory used for your cache. Pages are cached so that they load faster the next time you view them. Cookies indicates how much memory is being used by cookies. To free up this memory, select Clear Cookies. Cache indicates how much memory is being used by your cache to store recent pages and history. To free up this memory, select Clear Cache. Clear cache on exit indicates whether the cache clears each time you exit the Web browser. Set Proxy sets up a proxy server to access the Internet. If your connection requires a proxy server, please contact your Internet service provider or IT administrator for this information. 6. Select OK.
Setting a proxy server may prevent you from accessing some Sprint Power Vision Web pages.

Sec tion 3E

Bluetooth/DUN
Using Bluetooth Wireless Technology and Dial-Up Networking
Connecting to Devices With Bluetooth Wireless Technology Using Your Device as a Wireless Modem
Section 3E: Bluetooth/DUN
Connecting to Devices With Bluetooth Wireless Technology
With your Palm Centro smart devices built-in Bluetooth wireless technology, you can connect to a number of devices enabled with Bluetooth wireless technology, such as a headset, car kit, printer, or GPS receiver, as well as to other phones and handhelds. When you connect to another device, you create a partnership (also referred to by terms such as trusted pair, trusted device, or pairing) with that device. If your computer is enabled with Bluetooth wireless technology, you can also synchronize wirelessly or use your phone as a wireless modem. You can create a list of Bluetooth devices that you trust to communicate with your Centro device. When communicating with trusted devices, your Centro device skips the discovery process and creates a secure link as long as the device is within range. Bluetooth range is up to 30 feet (10 meters) in ideal conditions. Performance and range are affected by physical obstacles, radio interference from nearby electronic equipment, and other factors. When you configure a headset (see Connecting to a Bluetooth Hands-Free Device on page 80), the headset is automatically added to your trusted device list. Follow the steps in this section to add other devices to your trusted device list, such as your computer or GPS device enabled with Bluetooth technology.

Adding a Picture to a Contact Entry
1. Open the picture you want to add to a contact. 2. Press Menu. 3. Select Options, and then select Save as Contact. 4. Select the contact you want to add this picture to.

Rotating a Picture

1. Open the picture you want to rotate. 2. Press Menu. 3. Select Rotate from the Photo menu. 4. Select the orientation.
Deleting a Picture or Video
1. Open the album that contains the picture(s) or video(s) you want to delete. 2. Press Menu. 3. Select Delete from the Photo (or Video) menu. 4. Select the pictures or videos that you want to delete, or select Select All to delete the entire album. (An X appears next to the selected items.) 5. Select Delete. 6. Select Delete to confirm the deletion.
You can also highlight a picture or video in Thumbnail view, and then press Backspace on your device keyboard to delete the highlighted item.

Using Your Online Album

Uploading Pictures to Your Online Album
Your Sprint Picture Mail account includes an online album on the Sprint Picture Mail Web site. You can use your online album to store and view pictures from your device or from a computer with Internet access.
If you have not previously accessed your online album or used Sprint Picture Mail Online Services, you are prompted to create a password.
2. Select the album that contains the picture(s) or video(s) you want to upload. 3. Select , and then select Upload to Online Albums.
4. Select the picture(s) or video(s) you want to upload. 5. Select Upload.
Working With Your Online Picture Mail Album
1. Press Applications and select Pics&Videos. 2. Select the album pick list in the upper-right corner of the screen, and then select Online. 3. Select the online album you want to view. 4. Follow the steps described in Viewing a Picture on page 187 or Viewing a Video on page 188 to view a picture or video.
You can also download and play videos from your online album, and you can listen to voice captions that are attached to pictures, too.

To install the Sprint Music Manager desktop software on a Windows PC, follow these instructions: 1. Close any applications that are currently running on your computer, including those that are minimized. (Your computer must have all its resources available to install the software.) 2. Insert the Palm Software Installation CD into the CD drive on your computer. 196 Section 4B: Music
3. Double-click the Sprint Music Manager installation option to launch the Sprint Music Manager Installation Wizard. (When the installation wizard opens, follow the onscreen instructions.) 4. Click Finish to complete the process and reboot your computer. (Rebooting your computer completes the installation of the application and phone drivers.)
Accessing the Quick Start Guide
When you first open the Sprint Music Manager application on your computer, an onscreen Quick Start Guide provides tutorials for the main features.
Click on a topic to view a tutorial of that subject.
To display the Quick Start Guide at any time, go to the Help menu, and then select Quick Start Guide.
Downloading and Purchasing Music From the Sprint Music Store
Use the Sprint Music Manager desktop application to access the Sprint Music Store and download music to your computer. You can then transfer the music from your computer to your Centro device. 1. Open the Sprint Music Manager application and select the Get tab from the main window. 2. Enter the username and password for your Sprint online account, or click register for access if you are a first-time user. 3. Browse genres, or search for a title (see Searching for Music Files on Your Computer on page 200). 4. To purchase a song, click a title to highlight it, and then click Buy It Now. (A confirmation message appears.) 5. To download the song, click Download. (When the download is complete, a confirmation message appears.)
Playing Music With the Sprint Music Manager
1. Select the Manage tab to list all music files found on your PC.
2. By default, the music files are organized by category (including Songs, Artists, Albums, Genre, My Playlists, and Music Store Downloads.) 3. Select a category to display the songs for that category. 4. From the upper-right of the application screen, select one of the following options: Repeat Rewind Play/Pause

Shuffle Songs

Forward Volume
Click Play to begin playback of the selected song. Click Shuffle Songs to randomize the playback of songs in the active playlist. Click Repeat to repeat playback of the entire list of songs in the playlist. Click Play/Pause to play or pause the current song. 199

4. Select the entry or category you want to send. 6. Select Send from the leftmost menu. 7. Select Bluetooth, and then select OK. 8. Select the receiving device(s) on the Discovery Results screen, and then select OK.
Sending an Application Over a Bluetooth Wireless Connection
1. Press Applications 2. Select Bluetooth On. 3. Press Applications 4. Press Menu. and select Bluetooth.
5. Select Send from the App menu. 6. Select the Send From pick list and select whether the application you want to send is located on your device or on an expansion card.
7. Select the application you want to transfer. You cannot send an item that has a lock next to it. 8. Select Send. 9. Select Bluetooth, and then select OK. 10. Select the receiving device(s) on the Discovery Results screen, and then select OK.
Receiving Information Over a Bluetooth Wireless Connection
1. Press Applications 2. Select Bluetooth On. 3. Select the Visibility pick list and select one of the following: Visible: Enables Bluetooth devices that are not on your Trusted Device list to request a connection with your device. Your device remains accessible to other devices until you turn this option off. Temporary: Enables Bluetooth devices that are not on your Trusted Device list to request a connection with your device during the next two minutes. Your device reverts to the Hidden setting and becomes inaccessible to other devices after two minutes. 4. Use the other device to discover your Centro device and send information to it: See the other devices documentation to learn how to discover and send information over a Bluetooth wireless connection.
If the Ringer switch is set to Sound On , your Centro device beeps to notify you of the connection and then prompts you to accept the information. Select a category or expansion card to file the item. If you dont select a category, the item goes into the Unfiled category.
5. Select Yes to receive the information or No to refuse it.
As a security measure, your Centro device does not accept any information unless you select Yes to receive the information. To protect your information, do not accept any information from an unknown sender.

Beaming Information

Your Centro device is equipped with an IR (infrared) port that enables you to beam information to another Palm OS by ACCESS device with an IR port. The IR port is located on the side of your device, above the expansion card slot door, behind the small dark shield.

IR Port

For best results, the path between the two devices must be clear of obstacles and both devices must be kept stationary. If you have difficulty beaming, shorten the distance and avoid bright sunlight.
If you beam a bookmark or a saved page from the Web browser, it beams the URL, not the contents of that page.

Beaming an Entry

You can beam an individual entry or item such as a contact or a picture. You can also beam all the entries in the selected category, such as all the contacts in the Business or Family category. 1. Select the entry or category you want to beam. (You cannot beam an item that has a lock next to it.) 2. Press Menu. 259

On a Windows computer: 1. On your computer, click the HotSync manager icon in the taskbar in the lower-right corner of your screen. Make sure that Infrared is selected. 2. On your device, press Applications. 3. Select Local. 4. Select the pick list below the HotSync icon and select IR to a PC/Handheld. 5. Position the IR port of your device within a few inches or centimeters of the IR port of your computer. 6. Select the HotSync icon on your device. and select HotSync
When synchronization is complete, a message appears at the top of your device screen. Be patient; synchronization may take a few minutes. On a Mac computer: 1. Double-click the HotSync manager icon in the Palm folder.
2. From the HotSync Controls tab, select Enabled. 3. Click the Connection Settings tab, and then check the On box next to IR port. 4. Close the HotSync Software Setup screen. 5. On your device, press Applications 6. Select Local. 7. Select the pick list below the HotSync icon, and select IR to a PC/Handheld. 8. Position the IR port of your device within a few inches or centimeters of the IR port of your computer. Section 6A: Managing Files 267 and select HotSync.

9. Select the HotSync

icon on your device.
If you use Microsoft Exchange ActiveSync, your email, contacts, and calendar information synchronize directly with your companys Exchange server. This information synchronizes wirelessly with the server; it is not updated when you synchronize directly with your computer. See Getting Messages From Your Corporate Microsoft Exchange Server Onto Your Device on page 138. Your tasks and memos continue to synchronize with Palm Desktop software or Microsoft Outlook, depending on which desktop application you use.

Using Expansion Cards

The expansion card slot on your Centro device enables you to add microSD cards (sold separately) to extend the storage capacity of your device. For example, microSD cards can store the following: Pictures MP3 audio files Email attachments Games Microsoft Office files Adobe Acrobat files Applications Databases Note:
Your Centro device is compatible with microSD cards with up to 4GB of storage space.
Inserting an Expansion Card
1. Gently press down on the Battery Door, and then slide the door downward to remove it from your device. 2. Open the door of the expansion card slot. 3. Hold your device with the screen facing you, and hold the card with the label down and the metal contacts facing up. (The notch on the card should be in the lower-left corner next to the keyboard.) 4. Insert the card into the expansion card slot until you feel the card lock into place. Notch 269
5. Close the door of the expansion card slot. 6. Replace the battery door.
Removing an Expansion Card

Troubleshooting

Desktop Software Installation
If you are having trouble installing the desktop software, you may have the wrong version of the software or some of your computers resources may be unavailable. Follow these steps to retry the installation:
The Palm Software Installation CD installs software that enables you to synchronize using Palm Desktop software or Microsoft Outlook for Windows. If you want to synchronize using a different personal information manager (PIM), you must install a third-party solution. Contact the PIMs author or vendor to learn whether desktop software is available for your new Centro device.
1. Make sure your computer profile includes administrator rights to install software. In large organizations, these are usually granted by the system administrator. 2. Restart your computer. 3. Quit any active applications, including virus scanners and Internet security applications. 4. Make sure youre installing the software from the Palm Software Installation CD that came with your new Centro smart device by Palm. (Other versions of the desktop software may not work with this device.) 5. Insert the Palm Software Installation CD to restart the installation.
Always use the same language for your Centro device, your operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.

Screen

The Screen Appears Blank 1. When a call lasts longer than the limit specified in Power Preferences, the screen dims automatically. In certain lighting conditions, the screen may appear blank when this occurs. Press any key except Power/End (Pressing Power/End hangs up the call.) to restore the screen to normal brightness.
2. When a period of inactivity lasts longer than the limit specified in Power Preferences, the screen turns off. When you are not on a call, press and release Power/End wake up the screen. When you are on a call, press any key except Power/End wake up the screen. 3. Look closely at the screen. If you can see a dim image, try adjusting the screen brightness (see Adjusting the Brightness on page 278). 4. If the screen is still blank, perform a soft reset (see Soft Reset on page 304). 5. If the problem persists, connect the Centro device to the AC charger (see Charging the Battery on page 15) and perform a soft reset again. 6. If that doesnt work, perform a hard reset (see Hard Reset on page 305). The Screen Doesnt Respond Accurately to Taps or It Activates Wrong Features 1. Press Applications 2. Use the 5-way 4. Select Done. 5. If the problem persists, check for material trapped between the screen and the edge of the device. 6. If youre using a screen protector, make sure that it is properly installed. 310 Section 7A: Help and use the 5-way to select Touchscreen. to select Prefs. to to

3. Follow the onscreen instructions to align the screen.
Theres a Blinking Bell at the Upper-Left Corner of the Screen The blinking bell in the upper-left corner of the screen is the Alert Manager symbol. It appears when you have alarms or messages that you haven't acknowledged. 1. Press and hold Center or tap the Alert Manager symbol with your stylus.
2. When the list of pending alerts appears, do either of the following: Select the alert text to view the item and keep it in the list. Check the box next to an alert to clear it from the list, and then select Done.

Synchronization

Synchronization backs up the information from your device onto your computer and vice versa. If you ever need to perform a hard reset or otherwise need to erase all your information on your device, you can synchronize your device with your computer to restore the information. Similarly, if your computer crashes and your Palm Desktop software information is damaged, you can recover your information by synchronizing with your device. To make sure you always have an up-to-date backup of your information, synchronize frequently. This section describes synchronization between your Centro device and a desktop computer running Palm Desktop software. You can also synchronize the information on your device using third-party applications. See the separate documentation for other applications for information on features and configuration. Before you attempt to synchronize, make sure youve installed the desktop synchronization software from the Palm Software Installation CD. I Cant Find My User Folder Windows: If your device name is one word, your user folder name is the first six characters of your device name. If your device name is two words, your user folder name consists of the first six characters of the second word of your device name, followed by the first letter of the first word. For example, if your device name is John Smith, your user folder is named Section 7A: Help 311
SmithJ. Your user folder is usually located inside one of the following folders: C:\Program Files\Palm\ C:\Program Files\palmOne\ C:\Program Files\Handspring\ Mac: Your user folder name is the same as your device name and is usually found in this location: <Mac hard drive> : Users : <Your Mac username> : Documents : Palm : Users. Palm Desktop Software Does Not Respond to a Synchronization Attempt 1. Make sure that the USB sync cable is securely connected to the USB port on your computer and on the bottom of your device (see Connecting Your Palm Centro Smart Device to Your Computer on page 34). 2. Make sure that HotSync manager is running:
Windows: Right-click the HotSync manager icon in the taskbar in the lower-right corner of your computer screen and make sure Local USB is checked. If you dont see the HotSync manager icon, click Start, select Programs, select Palm, and then select HotSync Manager.

Fixing an Error 67 Message
1. Press Phone 3. Press Menu 5. Select Now.
2. From the Dial Pad, enter ##data. 4. Select Update Vision Profile from the Options menu.

Where to Learn More

For a Quick Introduction
Quick Tour: The Quick Tour introduces you to many of your Centro devices features. It is already installed on your device, and you can open it any time. Press Applications and then select Quick Tour. ,

While Using Your Device

On-device User Guide: A copy of this guide that is specially formatted for your device screen. To view the on-device guide, press Applications select the Support tab, and then select User Guide. , select My Centro
You can also download a copy of the User Guide at go.palm.com/centro-sprint/. Tips: Many of the built-in applications include helpful tips for getting the most out of your device. To view these tips, open an application, press Menu , select Options, and then select Tips. Information: Many screens have a Tips icon in the upper-right corner. Select the Tips icon to learn about the tasks you can perform in that dialog box. Online support from Palm: For up-to-date downloads, troubleshooting, and support information, go to go.palm.com/centro-sprint/. Setup help: If you need help with setup, call 1-866-750-PALM (7256). This service is FREE within 90 days of purchase. Our support staff can help you set up your device and get you up and running. We can best assist you if your device is fully charged and you call from a phone other than your Centro device.
If You Need More Information
Windows Vista users: For information on using your device and desktop software with TM Windows Vista , visit www.palm.com/windowsvista. Books: Many books on Palm OS by ACCESS devices are available in local or online book retailers (look in the computers section), or visit go.palm.com/centro-sprint/. Online forums: Consult online Centro device user discussion groups to swap information and learn about topics you may find nowhere else. Visit go.palm.com/centro-sprint/ for details.
Visiting the Sprint Web Site
You can get up-to-date information on Sprint services and options by signing on to the Sprint Web site at www.sprint.com. When you visit Sprint online, you can: Review coverage maps. Learn how to use voicemail. Access your account information. Purchase accessories. Add options to your service plan. Check out frequently asked questions. And more.

Auto-Keyguard pick list 289 automated invoicing information 336 Automatically set pick list 223 Auto-off after pick list 287 auto-off interval 287, 337 B Background check box 227 background images 227 background music 188, 207 backing up information 28, 29 backlight (keyboard) 47, 278, 287 Backlight key 278 Backspace key 58 Backup folder 253, 254, 302 Basic Mode (calculator) 242 battery caring for 352353 charging 1516, 17, 18 disposing of 353 inserting 13 maximizing life of 1718, 287 recharging 17, 18 replacing 14, 297307308 viewing status of 15, 16, 97, 98 battery door 11 battery icon 16, 18, 97, 98 battery specifications 362 Bcc option (email) 129 Beam Business Card command 219 Beam Category command 260 Beam command 260 Beam Receive pick list 287 368
Beam Status dialog box 260, 261 beaming 259261, 337 beeps. See alarms Before data connections pick list 95 Before outgoing calls pick list 95 bell 98, 311 billing information 106 birthdays 224 blank screens 310 blinking bell 98, 311 Bluetooth adapters 175 Bluetooth application 171, 173 Bluetooth button 81 Bluetooth devices adding 172 connecting to 80170173 creating partnerships for 81, 170, 175 customizing 84 discovering 170, 172 entering device names for 81, 171 entering passkeys for 173 maximizing battery life and 18 receiving information over 257 routing phone calls to 80, 82, 84 sending over 256 synchronizing over 265266 transferring calls from 65 troubleshooting 319, 320, 329 viewing status of 97 Bluetooth feature, enabling 170 Bluetooth icon 81, 97, 171 Bluetooth Preferences screen 97 Bluetooth technology 170, 176, 337 Index
bonus software 37, 249, 250 Bookmark Page icon 166 bookmarks 163, 165, 166, 259 Bookmarks icon 166 Bookmarks view 166 border glow (highlight) 43 brightness 18, 278, 287, 310 broadband connections 96, 111, 337, 339 browser. See Web browser built-in applications 249, 253 built-in camera. See camera built-in security software 288 business cards 219, 260 buttons accessing command 44 accidentally pressing 66 assigning Quick Keys to 75, 77 changing favorite 77 creating favorite 7577 disabling onscreen 290 opening applications and 51 reassigning 283 receiving text messages and 147 restoring default settings for 283 selecting 43, 44 Buttons Preferences screen 283 C cache 168, 330 Calc icon 242 calculating device space 29 calculator 242244 Calculator application 242 Index
calendar See also Calendar application adding alerts to 223, 228 adding background pictures to 227 adding events to 221223, 224 color-coding 225, 227 customizing 226228 displaying 220 moving through 221 redefining time intervals for 224 rescheduling events on 226 selecting views for 220, 226 setting first day of week for 280 setting time zones for 222 synchronizing 36, 138, 222, 316, 317 transferring to smart device 29 viewing events on 85, 98 Calendar application changing screen fonts for 278 managing events with 220226 opening 51 setting display options in 226 setting sound preferences from 228 updating information in 35, 36, 138 Calendar button 10, 220 Call forward pick list 72 call forwarding 7172, 91 call forwarding icon 97 call lists. See Call Log Call Log 60, 68 Call Log button (Redial list) 60 Call Log favorite button 60, 77 call waiting 69 369

sending information over Bluetooth 256 troubleshooting 318, 322, 326, 328 viewing status of 96 connectivity specifications 362 constants 243 Contact Edit dialog box 89, 217 contact names, dialing by 58 contacts adding 216 assigning pictures to 89, 191 categorizing 89 changing information for 218 creating 68 deleting 219 entering multiple 216 entering phone numbers for 68, 90 mapping location of 218 marking as private 217 searching for 58, 85 sending messages to 122, 129, 142, 144, 154 setting caller ID ringtones for 89, 217 synchronizing 36, 138 transferring to smart device 29 viewing information about 58, 59 Contacts application changing screen fonts for 278 managing contact information and opening 216 updating information in 35, 36, 138 Contacts favorite button 58, 77, 216 Contacts list 58, 142, 144, 218 372
controls 9, 11, 12 conversion functions 243 cookies 167, 168 Copy to Ringtone command 239 copying applications 261, 271 music 202 phone numbers 57 pictures 190 text 163 video clips 190, 202 corporate address lists 124 corporate mail systems 114, 296, 324 corporate servers 32, 138, 296 country-specific formats 279 coupling 318 coverage area 18, 96, 318 Coverage in/out pick list 87 coverage maps 335 Create a New Contact button 68 Create chats from messages pick list 151 creating bookmarks 163, 165, 166 business cards 219 contacts 68 email messages 122129130 favorite buttons 7577 memos 234 multimedia messages 144145, 146 partnerships 81, 170, 173, 175 passwords 26 playlists 207208 QuickText phrases 146 Index
signatures 138 speed-dial buttons 76 text messages 61142143, 146 voice captions 183 voice memos 238 current event 85, 98 Current Privacy pick list 293, 294 Customer Service (Sprint) 26, 335 customer support (Palm) 334 customizing Bluetooth devices 84 calendar 226228 camera settings 186 chat sessions 151 display formats 279 favorite buttons 75 messaging settings 151152 phone 8592 quick buttons 283 smart device 275 tasks 233 VersaMail 135138 Web browser 167168 Web page content 107 D Daily Repeating Events check box 228 data connections. See connections data services 107, 324, 326 See also Sprint Power Vision services Date & Time Preferences screen 285 date formats 280 Date pick list 280 Index
Date stamp pick list 186 dates 240, 285 See also calendar Day view 221, 227 decimal display formats 243, 280 decompression utility 251 Default Alarm pick list 228 Default Apps Preferences screen 284 default settings, restoring 283 Default View pick list 226 delays 292 Delete command 134 Delete Contact command 219 Delete Events Older Than pick list 226 Delete From pick list 253 Delete List button 208 Delete Memo command 234 Delete Old command 134 Delete Task command 232 deleting alerts 99 applications 253, 254 attachments 131 bookmarks 166 contacts 219 device names 31 email 133134, 330 events 226 favorite buttons 77 groups of messages 134 memos 234 photos 183 songs from playlists 208 373

Setting Up Email Guide

Palm Centro Smart Device
Intellectual Property Notices Sprint Nextel. All rights reserved. No reproduction in whole or in part without prior written approval. SPRINT and other trademarks are trademarks of Sprint Nextel. 2007 Palm, Inc. All rights reserved. Trademark, copyright, patent, and other intellectual property notices are set forth on page ii within the Palm Centro Smart Device Getting Started Guide included with your device. Disclaimer and Limitation of Liability Palm, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software. Palm, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss.

v. 1.0

Table of Contents
Getting Started. 1 Which Email Application Should I Use?. 1 Setting Up Sprint Mobile Email. 3 Getting Started With Sprint Mobile Email. 4 Configuring Additional Email Accounts on Sprint Mobile Email. 5 Configuring Other Email Accounts on Sprint Mobile Email. 6 Setting Up the VersaMail Application. 8 How Do I Get Started?. 8 Setting Up VersaMail to Work With Common Providers. 10 Setting Up VersaMail to Work With a Microsoft Exchange ActiveSync Account. 12 Setting Up VersaMail to Work With Other Providers. 13 Downloading New Email Messages Automatically. 16 Setting Up the Web Browser to Access Email. 18

Getting Started

You have several options for reading and sending email on your Palm Centro smart device. Just like on your computer, you can choose from various email applications to manage your email. (Additional fees may apply for email services.) This guide shows you the various email options and walks you through setting them up, so that you can use your device to get the most out of your current email accounts. Your Centro device comes with applications for accessing the Web and email: Sprint Mobile Email VersaMail Web browser
This guide explains how to determine which email application is right for each of your existing email accounts. If you want to, you can set up more than one application to work with separate email accounts.
Which Email Application Should I Use?

If I want to I can use

Check free Web mail, such as Gmail, Yahoo!, or Hotmail. Check fee-based Internet mail, such as Yahoo! Mail Plus or AOL Sync my email and organizer information with my companys Microsoft Exchange server Getting Started

If I want to

I can use
Push my email and organizer information from my company's Exchange server using Microsoft Exchange ActiveSync with Microsoft Direct Push technology Sync my email with my companys Domino server Access an email account thats set up on my Mac computer Access email from up to eight email accounts Access email from my POP or IMAP account Use the Advanced Encryption Standard (AES) while sending and receiving messages Use Secure Sockets Layer (SSL) to send and receive messages Work with email messages when Im not connected to the Internet (for example, when Im on a plane) Access the Contacts application on my device to address email messages Access my corporate directory to address email messages

VersaMail supports free email from Gmail only.
Setting Up Sprint Mobile Email
Install the optional Sprint Mobile Email application to access a variety of email services, including the following: Yahoo!. AOL. MSN. Gmail. Other POP and IMAP servers. This section includes the following information: Getting Started With Sprint Mobile Email on page 4. Configuring Additional Email Accounts on Sprint Mobile Email on page 5. Configuring Other Email Accounts on Sprint Mobile Email on page 6.

Important:

Sprint Mobile Email sends and receives messages using existing email accounts. Visit your email providers Web site for more information or to set up an account, or ask your network administrator for assistance.

Sprint Mobile Email

For information on sending and receiving messages with Sprint Mobile Email, see the Palm Centro Smart Device User Guide located on your Palm Software Installation CD.
Getting Started With Sprint Mobile Email
1. Press Applications and select Get Email. 2. Follow the onscreen instructions to download and install the Sprint Mobile Email application on your Centro device. (For more information and complete setup instructions, visit www.sprint.com.) 3. When the installation is complete, press Applications Sprint Mobile Email. and select
4. Enter the phone number for your Centro device and select Next. 5. Select an email provider from the list and select Next. (If your email provider is not listed, see Configuring Other Email Accounts on Sprint Mobile Email on page 6.Select Accept to agree to the Terms of Use and continue with account setup. (Select Decline to refuse the terms and end the setup.) 6. Enter the User Name and Password for the email account.) 7. Select Register to initialize the service on your Centro device. (When a connection is established, Sprint Mobile Email retrieves your messages and displays the messages in the account Inbox.)
Configuring Additional Email Accounts on Sprint Mobile Email
1. Press Applications and select Sprint Mobile Email. 2. Select Account Manager. 3. Select Add AccountSelect an email provider from the list. (If your email provider is not listed, see Configuring Other Email Accounts on Sprint Mobile Email on page 6). 4. Select Accept to agree to the Terms of Use and continue with account setup. (Select Decline to terminate the account configuration.) 5. Enter the User Name and Password for the email account. 6. Select Register to initialize the service on your Centro device. (When a connection is established, Sprint Mobile Email retrieves your messages and displays them in your Inbox.)
Configuring Other Email Accounts on Sprint Mobile Email
1. If your email provider does not appear in the list of providers, select More choices from the Get email from: screen and select Next. 2. Select the type of email account you want to configure: PCS Mail, Other POP, or Other IMAP, and then select NextSelect PCS Mail to configure your Sprint email account on your Centro device. (For more information and to set up an account, visit www.sprint.com.) Select Other POP to configure a POP3 email account. (Ask your account administrator or email provider for the required information described in the following steps.). Select Other IMAP to configure an IMAP email account. (Ask your account administrator or email provider for the required information described in the following steps.) 3. Enter your user name and password and select Next: PCS Mail User Name and Password: (Sprint Email accounts only.) Enter the user name and password for your Sprint email account. Email Address: Enter the complete email address of your account. Password: Enter the password for your email account. User Name: (POP and IMAP accounts only.) Enter the user name required for the incoming mail server. 4. Enter the information required by the incoming mail server and select Next: Incoming Mail Server: Enter the complete name of the incoming mail server for your email provider (for example, pop.mail.company.com). Port: Enter the port number for the incoming mail server. (The default port is 110 for POP or 143 for IMAP.) Use SSL: Check the box if the incoming mail server uses Secure Socket Layers (SSL). 6 Sprint Mobile Email

5. Enter the information required by the outgoing mail server and select Next: Outgoing Mail Server: Enter the complete name of the outgoing mail server for your email provider. (For example, smtp.mail.company.com.) Port: Enter the port number for the outgoing mail server. Use SSL: Check the box if the outgoing mail server uses Secure Socket Layers (SSL). Require Authentication: Check the box if your email provider requires authentication for outgoing email. 6. Review the Account Summary, and then select Next. (Select Back to return to a previous screen and change the configuration settings.) 7. Select Register to initialize the service on your Centro device. (When a connection is established, Sprint Mobile Email retrieves your messages and displays them in your Inbox.)
Setting Up the VersaMail Application
The VersaMail application enables you to access up to eight email accountspersonal or corporate. You can view attachments through the Documents application on your device and interface with your corporate Global Address List (GAL). VersaMail also supports Microsoft Direct Push synchronization of email and personal information; as messages are received on the server, they are automatically downloaded to your device. Before you can use VersaMail, you need to enter your email account settings. If you have multiple email accounts, you must enter settings for each account. This guide includes basic information on sending and receiving email messages. For additional information on using and customizing Versamail, see the User Guide for the VersaMail Application located on your Palm Software Installation CD, or visit go.palm.com/centro-sprint/ for more information.
VersaMail requires at least one account to be available. You cannot delete all of the accounts once an account is configured.

How Do I Get Started?

1. If either of the following is true, see the User Guide for the VersaMail Application located on your Palm Software Installation CD for setup steps: You used the VersaMail application on your previous device or smartphone, and you want to transfer your settings and messages to your smart device. You plan to use the VersaMail application to access an email account on a Microsoft Exchange server, a Lotus Notes server, or a Microsoft MAPI server.

VersaMail

2. If your email provider is included in the following list, go to Setting Up VersaMail to Work With Common Providers on page 10. (If your email provider's name is not listed below, continue to step 3 below.)
Your email provider is the service you use to send and receive email. Your email providers name appears between the @ symbol and the dot symbol in your email address.
Adelphia Airmail.net AOL Apple.Mac AT&T (mMode & Worldnet) Bell South Cablevision Charter Comcast
CompuServe Concentric Covad Cox (East, Central, & West) EarthLink Gmail (you must enable forwarding from the Gmail site) Juno Mail.com Media com
NetZero Qwest (select areas) RCN SBC (select areas) Speakeasy USA.net Verizon DSL Yahoo! (fee-based accounts only)
3. If your email providers name is not listed, you need to obtain the following information from your system administrator or ISP, and then skip to Setting Up VersaMail to Work With Other Providers on page 13. Mail protocol: POP, IMAP, or Microsoft Outlook Mail (EAS). Incoming and outgoing mail server names, such as mail.myisp.com.
Incoming and outgoing mail server port numbers, such as 110 (incoming POP), 143 (incoming IMAP), or 25 (outgoing POP or IMAP). (If necessary) Security settings: APOP, ESMTP, SSL.
The correct protocol, server, and security settings are required for VersaMail to be able to send and receive email for your account. Your system administrator or ISP can easily provide these settings.
Setting Up VersaMail to Work With Common Providers
Use this procedure in any of the following cases: You want to get up an account with one of the common providers specified in How Do I Get Started? on page 8. You have never used the VersaMail application before. You have used the application before but do not want to transfer your existing accounts and messages. You are currently using accounts in version 4.0 of the VersaMail application but want to add an additional account. See the User Guide for the VersaMail Application located on your Palm Software Installation CD for more information. 1. Press Applications

and select Email

to open the VersaMail application.
The first time you set up the VersaMail application, you are asked if you want to continue with account setup after you open the application. Select Continue and go to step 3.
2. Press Menu , select Accounts, select Account Setup, and then select New. 3. In the Email Address field, enter your email address. 4. In the Password field, enter your email account password. 5. If the VersaMail application can obtain your email account settings based on your username and password, the Next button changes to Done. Select Done.
If the Next button does not change to Done, you need to obtain certain additional information about your account (see How Do I Get Started? on page 8) and then follow the procedure Setting Up VersaMail to Work With Other Providers on page 13.
6. (Optional) Select Yes to download messages for this account now.
Setting Up VersaMail to Work With a Microsoft Exchange ActiveSync Account
If your corporate email system uses Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007, you may be able to use Microsoft Exchange ActiveSync on your device. Microsoft Exchange ActiveSync works with the Calendar, Contacts, and VersaMail applications on your device to directly download calendar events, contact information, and email messages from the serverwithout going through your desktop computer.

Exchange Server

With an Exchange ActiveSync account you can also use Remote Address Lookup (RAL) for addressing email messages and IT policies for your system administrator that enhance the security of data transmission. See the User Guide for the VersaMail Application located on your Palm Software Installation CD for additional information on using Microsoft Exchange ActiveSync.
Setting Up VersaMail to Work With Other Providers
Use this procedure in any of the following cases: If you email provider is not listed in How Do I Get Started? on page 8. If the procedures in Setting Up VersaMail to Work With Common Providers on page 10 do not work. You have never used the VersaMail application before. You have used the application before but do not want to transfer your existing accounts and messages. You are currently using accounts in version 4.0 of the VersaMail application but want to add an additional account. See the User Guide for the VersaMail Application located on your Palm Software Installation CD for more information. Before you begin, obtain the following information from your system administrator or ISP: Mail protocol: POP, IMAP, or Outlook Mail (EAS). Incoming and outgoing mail server names, such as mail.myisp.com. Incoming and outgoing mail server port numbers, such as 110 (incoming POP), 143 (incoming IMAP), or 25 (outgoing POP or IMAP). (If necessary) Security settings: APOP, ESMTP, SSL. 1. Press Applications

2. Press Menu , select Accounts, select Account Setup, and then select New. 3. In the Email Address field, enter your email address. 4. In the Password field, enter your email account password. 5. Select Next. 6. Select the Mail Type pick list, and then select POP, IMAP, or Outlook Mail (EAS) (based on the information you got from your system administrator or ISP). 7. Enter the username you use to access your email.
Your username can be either the part of your email address appearing before the @ symbol or your entire email address. Check with your email provider if you are not sure what username to enter.
8. Enter the names of your incoming and outgoing mail servers. 9. Select Done to finish setup and go to the inbox of the account you set up, where you can begin getting and sending email. (If your system administrator or ISP provided the port number or security settings, select Advanced and enter those settings.) Setting Advanced Mail Options 1. Select one or more of the following: Port Number: By default, the port number setting is 110 for POP and 143 for IMAP servers. (You may need to change the port number if you choose to retrieve incoming mail over a secure connection.)
Use Secure Connection (SSL): To retrieve incoming mail over a secure (Secure Sockets Layer, or SSL) connection, check the box.
incoming mail changes to 995 for POP accounts and to 993 for IMAP accounts.
Didyouknow? If you check the Use Secure Connection (SSL) box, the port number for
Use Authentication (APOP) (POP accounts only): Encrypts your username and password when they travel over the network. (Some services require APOP to work properly, while others do not work properly if APOP is used.) Reset Advanced Settings: Changes the advanced settings to the default options. (Select this option if youve made changes to the advanced settings but arent sure they are correct.)
Selecting Reset Advanced Settings on either Advanced screen resets all the options for both screens.
2. Select Next. 3. Select one or more of the following: Port Number: The default is 25, the port number most SMTP servers use. Use Secure Connection (SSL): To send outgoing mail over a secure connection, check the box. Use Authentication (ESMTP): Check the box if the outgoing server (SMTP) requires ESMTP authentication. (If you select this option, username and password fields appear. These fields are already filled in based on the account information you entered. In most cases, the information displayed is correct; however, occasionally your authentication username and/or password is different from your account username or password.) VersaMail 15

If you need to enter new authentication information, enter your username and password and select OK. Check with your email service provider for authentication username and password information.
Reset Advanced Settings: Changes the advanced settings to the default options. Select this option if you arent sure your changes are correct. (Selecting Reset Advanced Settings on either Advanced screen resets all of the options for both screens.)

4. Select Done.

Downloading New Email Messages Automatically
You can set up VersaMail to automatically download new email messages to your device. 1. From any mailbox screen, press Menu 3. Select Auto Sync. 2. Select Options, and then select Preferences.
For more information on working with Microsoft Exchange ActiveSync accounts, see the User Guide for the VersaMail Application located on your Palm Software Installation CD, or visit go.palm.com/centro-sprint/.
4. Check the Mail box next to the Auto-sync option. 5. Select the Every pick list and select the time interval, from 5 minutes to 12 hours. (If you set a more frequent interval, you may need to recharge your devices battery more often.) 6. Select the Start Time and End Time boxes, and then select the hour, the minute, and AM or PM to enter the time for the first and last Auto Sync to take place. Select OK.
7. Select the days you want the schedule to be active. (You can choose any number of days, but you can set up only one schedule for each email account.) 8. Select OK, and then select Get. (Doing this ensures that only new messages are retrieved during your next Auto Sync retrieval.)
Setting Up the Web Browser to Access Email
The Web browser gives you access to your Web-based email on your device. Although you can use the same Web address that you use on your computer, we recommend using a Web address that is designed for mobile devices when you access email on your device. To learn more about using the Web browser, see the Palm Centro Smart Device User Guide located on your Palm Software Installation CD. You can also access the user guide directly on your device. Press Applications and select My Centro. to wake up the screen, and then press Center
1. On your device, press Power/End on the 5-way

to turn off Keyguard.

2. If you see Phone Off in the upper-left corner, press and hold Power/End to turn on your phone.
If you see No Service in the upper-left corner, wait until youre in a Sprint National Network coverage area before you continue.

Web Browser

3. Select Web.
4. If prompted, select Yes to connect to the Internet.

5. Tap and enter the mobile Web address. Here are a few common mobile email sites: Hotmail http://mobile.msn.com.hm/folder.aspx Yahoo! http://mobile.yahoo.com/mail Gmail http://m.gmail.com
6. When the page has loaded, press Menu and then select Add Bookmark so that you can quickly access this site in the future.
7. Select the Name line, enter the name of the email service, such as Hotmail, and then select OK.
8. Select OK to save the bookmark.
9. To access your email the next time you open the Web browser, tap the bookmark you created.

and then select

PN: 406-11123-00