Operating Instructions

Network Camera

Model No.

BB-HCM311A
Please read this manual before using and save this manual for future reference. Panasonic Network Camera Website: http://www.panasonic.com/netcam for customers in the USA or Puerto Rico

Main Features

IPv6*1 Network Camera
Your Panasonic Network Camera supports IPv6 (Internet Protocol Version 6), IPv6 was created to address the additional IP addresses that will be needed as the Internet continues to expand. Since the camera also supports IPv4 that's currently used, it is "dual stack" design will seamlessly operate while IPv6 is phased in. For more information in IPv6 you wish to visit http://www.ipv6.org/. See page 14 for more information.
Audio 2-way Communication*2 (Walkie-talkie Type)
Your Panasonic Network Camera now provides 2-way audio, between the camera and your PC. You will be able to hear the person on camera and respond using a microphone connected to your PC's sound card (customer-provided.) They will hear your response through the amplified speaker (customer-provided) connected to the camera. For example, the camera can be used in the following various locations: In the baby's room, to hear if the baby is crying. At the front door, to see and hear who is at the door. In the children's play room, to see and hear if they are safe.
PLEASE NOTE that under certain circumstances, audio/video recording may be PROHIBITED by law. This device should be used only in compliance with all applicable federal, state and local statutes.

Better Image Quality

The CCD sensor and the color night view mode provides better image quality and low light performance. The CCD sensor gives you clear image. You can monitor live video (Motion JPEG) that refreshes its image 30 frames per second. Color night view mode allows you to monitor the camera in low illuminance.
To connect in IPv6, subscribe to the ISP's "IPv4/IPv6 Dual-Stack" or "IPv6 over IPv4 Tunneling" service. The camera does not work in IPv6-only network. Audio feature does not work on cell phones. Talk button and Listen button cannot be used simultaneously. In consequence of traffic and network environments, the audio may be delayed or may break up.
Various Camera Control Features
The camera pans or tilts fast in maximum 80 per second. (The previous model: 21 per second) You can control the camera at high speed from your PC or cell phone. Alarm position feature also allows the camera to automatically turn the lens to the alarm position. Additionally, the following control features are available to easily and quickly monitor the camera. Click to Center. When you click a certain point on the camera image, the point is centered on the image. Preset Position. You can register 8 preset positions. When you click each button, the image switches to its position. Output Control. You can control the external devices (Open or Short to GND) (E.g., turning the light on or ringing a buzzer).

Trademarks

System Requirements for your PC
Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly. For IPv4 Connection Item Operating System CPU Description Microsoft Windows XP, Microsoft Windows 2000 Microsoft Windows Me, Microsoft Windows 98SE Protocol Interface Web Browser Audio For viewing single camera Pentium III (800 MHz or greater is recommended.) For viewing multiple cameras Pentium 4 (1.8 GHz or greater is recommended.)
TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP) 10/100 Mbps network card installed Internet Explorer 6.0 or later (Not included on the Setup CDROM) Audio input/output feature (Microphone or speaker)
For IPv6 Connection Item Operating System CPU Description Microsoft Windows XP Service Pack 1 or later Protocol Interface Web Browser Audio For viewing single camera Pentium III (800 MHz or greater is recommended.) For viewing multiple cameras Pentium 4 (1.8 GHz or greater is recommended.)
TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP) 10/100 Mbps network card installed Internet Explorer 6.0 or later (Not included on the Setup CDROM) Audio input/output feature (Microphone or speaker)
See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/netwkcam/ for the latest information about web browser.
IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury.

1. 2. 3. 4. 5.

Read and understand all instructions. Keep these instructions. Heed all warnings. Follow all instructions. After taking away the sand or the dust on the lens cover, wipe the lens cover with a dry cloth. manufacturer's instructions.
6. Do not block any ventilation openings. Install in accordance with the 7. Do not install near any heat sources such as radiators, heat registers, stoves,
or other devices (including amplifiers) that produce heat.
8. Protect the AC adaptor cord and AC cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where they exit from the unit.
9. The AC cord is used as the main disconnect device, ensure that the socketoutlet is located/installed near the equipment and is easily accessible.
10. Only use attachments/accessories such as stand specified by the

manufacturer.

11. Do not touch the unit or the AC adaptor cord and AC cord during lightning

storms.

12. Unplug the unit when unused for long periods of time. 13. Refer all servicing to qualified service personnel. Servicing is required when
the unit has been damaged in any way, such as the AC adaptor cord, AC cord or plug is damaged, the unit does not operate normally, or has been dropped.
14. The camera is intended for indoor use only. Prolonged exposure to direct

1. Access the camera (see page 12). 2. Click the [Single] tab at the top of the page.
Capture Image Button (See page 21) Operation Bar (See page 22)
Refresh Interval (See page 22)
3. Close the web browser.
Notes Refresh interval is [Motion] by default. You can change it on the operation bar (see page 22). Refresh interval may change depending on the network condition, PC performance and what object you view. SD memory recording or IPsec will also slow refresh interval. When displaying video (Motion JPEG), the camera allows up to 30 simultaneous accesses. When trying more than 30 accesses, the 31st user will see a gray screen. (Maximum 30 accesses for a Buffered Image page too.) When the pan/tilt reaches the end, a shadow may be displayed partially. This is not a problem. To reduce the data traffic, the video can be automatically changed to refreshing still images on the General User page (see page 77). To display the Single Camera page directly, add it to the [Favorites] on the web browser.
When you view a dark image, enable the color night view mode on the Camera Setup page (see page 67). The image will be brighter, but the refresh interval may slow down and image quality may decrease in a dark place.

Security Warning window

To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed. When trying to display a video for the first time, Security Warning window will be displayed. When using Windows XP or Windows 2000, log in as an administrator to install it.
If you cannot install ActiveX Controls or you cannot see the video in the Internet Explorer
Click [Tools] [Internet Options] [Security] tab and click [Custom level] on the web browser. (1) Check "Prompt" in "Download signed ActiveX Controls". (2) Check "Enable" in "Run ActiveX Controls and plug-ins". ActiveX Controls can be installed from the file on the Setup CD-ROM. (1) Restart the PC. (2) Confirm that Internet Explorer is closed. (3) Double-click"ocx\ActiveXInst.exe" on the Setup CD-ROM. Notes When the IP address was changed for the camera, enter it on the address bar. Video may not be displayed quickly or audio may not be listened immediately. Wait for a while. If you use a proxy server, set the web browser not to access the proxy server (see page 141). [For assistance, please call: 1-800-272-7033] 17

) range, and returns to the original
Controls lens direction. Pan ( : Left, : Right), Tilt ( : Up, : Center
: Down) and Home Position ( [Default]) Preset Button: Alarm Position:
Applies the camera direction to a preset position. You can preset 8 positions (see page 24page 27). When the External I/O detects a signal, the camera can be set up to turn to this position. Only an administrator can operate it (see page 24).
Brightness: Changes brightness in nine steps including [STD] (Standard). Clicking [-] or [+] changes the image brightness. Output Control: Refresh Interval: Controls output signals of the External I/O. Sets a refresh interval. (Motion60-second interval)
Resolution: Selects [640 x 480] or [320 x 240] (default) pixels. Image Quality: Selects the image quality. [Favor Clarity] optimizes the image for good clarity. [Standard] keeps the standard quality. (default) [Favor Motion] optimizes the image for motion display.
When the camera image is not displayed correctly, click [Refresh] at the tool bar on the web browser. The image will be refreshed.

Pan/Tilt Operation

Pan/tilt scan buttons automatically move the lens horizontally from -60 to +60 and vertically from -45 to +20 and return the lens to the original position. Each pan/tilt arrow moves the lens Up, Down, Right or Left, and the home position button moves it to the home position.

Pan/Tilt Scan Pan/Tilt

Pan/Tilt Range
Pan: -60 to +60 Tilt: -45 to +20
When the pan/tilt reaches the end, a shadow may be displayed partially. This is not a problem.
Setting Home Position/Alarm Position/Preset Button
Registering Home Position/Alarm Position
A home position or 2 alarm positions can be registered. When restarted, the camera takes a home position. If the Lens Position When Triggered setting is set (see page 98), the camera takes a alarm position after the External I/O detects a signal. See page 124 for the External I/O.

1. Click [Program].

[Program] switches to [Cancel]. Click [Cancel] to quit without saving changes.
Home Position Pan/Tilt Program
2. Pan and tilt the camera to a desired

position.

3. Click the home position button or the

alarm position button.

4. Click [Save] to register, or click [Back]
and [Cancel] to cancel. If "Success!" is displayed, click [Back].

Alarm Position

Registering a Preset Button

8 camera positions can be registered as presets. By default, the preset buttons (14) are registered 1: Upper Left, 2: Upper Right, 3: Lower Left and 4: Lower Right. These buttons can be changed (see page 27). Registered buttons are shown in blue. Unregistered buttons are shown in white.

Pan/Tilt

3. Click a preset button (18) to register.
E.g.: Setting "Middle" for the preset 5.
4. Enter the preset name.
Maximum 15 characters. Enter ASCII characters (see page 145) or characters in each language. But [Space], ["], ['], [&], [<] and [>] are not available.

Preset

5. Click [Save] to register, or click [Back]
Preset number Setting a name
When registering preset buttons, the camera also saves brightness and white balance settings. Only an administrator can register preset buttons.

The button turns blue.

Viewing the Image 1. Click the home position, alarm
position or registered preset button. The camera takes each position, and the image is displayed.
Home Position Pan/Tilt Putting the cursor displays the preset name. Alarm Position

UpperLeft

Changing or Deleting the Settings 1. Click [Program].

Home Position Pan/Tilt

position. When deleting, this step is not necessary.
3. Click the home position, alarm position

or a preset button (18).

Preset Alarm Position Preset number Changing the name
4. Click [Save] after setting the preset
name or click [Delete]. If you quit to change or delete settings, click [Back], and then [Cancel]. If "Success!" is displayed, click [Back].
The home position or the alarm position cannot be deleted, and these position names cannot be changed either.
The deleted button turns white.
Listening to Camera AudioTalking to the Camera
The Top page is displayed.
1. Access the camera (see page 12). 2. Click the [Single] tab at the top of the page. 3. The Audio Control Bar (Talk Button, Listen Button and Adjustment Bar) is
displayed at the top of the screen. Listening or Talking is selected using the 2 icons. For general users, the feature must be enabled, otherwise it will not be displayed.

Audio Feature

Listen Button Talk Button
: You can talk from the camera using the PC's microphone. Clicking the button temporarily stops sending audio. : The audio is stopped. Clicking the button again starts the Talk feature. : You can listen to the audio around the camera. Clicking the button temporarily stops the audio. : The audio is stopped.
Adjustment Bar (Volume adjustment only for listening)
This slider adjusts the volume. To the right side, the volume is larger. To the left side, the volume is smaller.

1. Click [IPsec] on the Setup page. 2. Click Add in the Tunnel column.
It is the key to use in the authentication of communications. Enter the same pre-shared key as your VPN router. Enter ASCII characters for the host name (see page 145). But [Space], ["], ['], [&], [<] and [>] are not available. Note If the pre-shared key leaks to a third party, it may lead to illegal access, private information leak or interference. To protect your security and privacy, pay attention to the following points. Make it known only to the specified people. Set it as many characters as possible. Change the password regularly. Enter the destination network address. Enter "IP address/Prefix length" in the data field. Enter the WAN IP address of the VPN router on a destination network.
Network address Router address
IPv6 link-local address is not available. The camera can be accessed only from the PCs under the VPN router. Other PCs cannot access the camera.
7. Click [Restart]. 8. Set up your VPN router as shown below.
To use tunnel mode, you need to set up your VPN router. IKE Items Phase 1 Authentication Method ID Mode Diffie-Hellman MODP Group Cipher Algorithm Settings Pre-shared Key Method Specifies by address. Main mode*1 Specifies 1 or 2. Select from DES-CBC, 3DES-CBC or AES-CBC (128, 192, 256 bits). (Multiple selections are available.) HMAC-MD5, HMAC-SHA-1 Specifies by 28800 s (Byte setting is not supported.)
Message-Digest Algorithm Lifetime
IKE Items Phase 2 Mode PFS Cipher Algorithm Quick mode

Settings

Specifies either of Off, D-H Group 1 or DH Group 2. Select from DES-CBC, 3DES-CBC, AES-CBC (128, 192, 256 bits) or NULL. (Multiple selections are available.) HMAC-MD5-96, HMAC-SHA-1-96 Specifies by 28800 s (Byte setting is not supported.)
The camera does not support aggressive mode.
Set up the IPsec policy as the following. Items Settings ANY Network address and subnet mask on the LAN side of the VPN router A global address on the WAN side of the VPN router A global address of the camera
Protocol Source Network Source IP address Destination Network
Destination IP address A global address of the camera
If you can access the camera, the IPsec setup is complete.
Using UPnP (Universal Plug and Play)
UPnPTM can automatically configure your router to be accessed from the Internet. In order to use this feature, your router needs to support this feature and it must be enabled. Most router manufacturers disable this feature as the default setting. See http://panasonic.co.jp/pcc/products/en/netwkcam/technic/rtr_setup/ for details and see your routers manual for how to enable UPnPTM. After the UPnPTM is enabled on the router, set [Enable] for auto port forwarding.

The camera's UPnPTM does not support IPv6. Use this feature in IPv4.
1. Click [UPnP] on the Setup page. 2. Set up UPnP.
Setting Auto Port Forwarding
Description If the network setting is [Static] or [DHCP], enabling auto port forwarding allows you to access the camera from the Internet.
If the network setting is [Automatic Setup], enable [Allow Access from the Internet] on the Network page (see page 43). Display Shortcut Icon in My Network Places Enabling it displays a shortcut to the camera in the My Network Places folder.
If you use Windows XP or Windows Me, this feature is available. Enable UPnPTM Windows component before using this feature (see page 144).
3. Click [Save] when finished.
New settings are saved. When finished, "Success!" is displayed. The UPnP page is displayed.
4. Click [Go to UPnP page].
Registering with the Viewnetcam.com service
Viewnetcam.com is a free service (dynamic DNS service) that allows you to assign an easy to remember name to the camera, similar to your favorite web site. Viewnetcam.com also allows you to easily access the camera, even when your ISP changes the IP address. Panasonic Communications recommends you to register with it for the Internet access to the camera. See http://www.viewnetcam.com for details about the Viewnetcam.com service.
1. Click [Viewnetcam.com] on the Setup page. 2. Check [Enable].
Clicking [Cancel] cancels your settings without saving changes. Setting Description Check [Enable] to register with the Viewnetcam.com service. If you clear the box, the Viewnetcam.com service stops. The camera's personal URL will be displayed after you register with the Viewnetcam.com service. The URL is displayed to register with the Viewnetcam.com service. Clicking [Your Account Link] item name displays the Viewnetcam.com registration website.

Enable

Personal (Camera) URL Your Account Link
New settings are saved. When finished, "Success!" is displayed. The Viewnetcam.com page is displayed. The Viewnetcam.com registration website is displayed.
4. Click [Go to Viewnetcam.com page]. 5. Click [Your Account Link].
Notes When the Viewnetcam.com registration website is not displayed, confirm that the URL is displayed in the right column of the Your Account Link. If the URL is not displayed, follow the procedures below. 1. Wait for a while, and click [Refresh] on the web browser. 2. Confirm that your network (your PC and camera) is connected to the Internet. Personal (Camera) URL is available after you registered with the Viewnetcam.com service. If port forwarding is not enabled or your network is not connected to the Internet, the Viewnetcam.com service is not available. The Viewnetcam.com page is displayed. When the Top page is displayed, the Viewnetcam.com registration is complete.

An "s" is put between date and time of time stamp when enabling this feature. The time stamp will be attached to the transferred images by the Image Transfer feature.
New settings are saved. When finished, "Success!" is displayed. The Date and Time page is displayed.
4. Click [Go to Date and Time page].
Date and time settings become incorrect depending on the length of power-on time or the internal temperature. Using the Automatic Time Adjustment is recommended.
2.10 Changing Camera Settings
The Camera page allows you to set the camera name, white balance, pan/tilt range, return to specified position and color night view settings.
1. Click [Camera] on the Setup page. 2. Set each parameter.

Setting Camera Name

Description The camera name is displayed on the Single Camera page. Enter ASCII characters (see page 145) or characters in each language (115 characters for a 1-byte character and 17 characters for a 2-byte character). But [Space], ["], ['], [&], [<], and [>] are not available.

White Balance

Select from the following options. Auto (default) Fixed Indoor Fixed Fluorescent (White) Fixed Fluorescent (Daylight) Fixed Outdoor Hold Automatic adjustment Electric bulb (2800 K) White (3600 K) Daylight (4000 K) Solar light (6000 K) Setting [Hold] keeps the current white balance.
White balance is also saved in the home position, alarm position and preset buttons. Pan Range*1 Select from the following options. Minimum Home Position*2 Maximum Current settings, -60+60 Current settings, -60+60 Current settings, -60+60
The values must be selected as minimum home position maximum.
If you wrongly set the range, your privacy may be seen. Confirm the range after the setup.

Setting Tilt Range*1

Description Select from the following options. Minimum Home Position*2 Maximum Current settings, -45+20 Current settings, -45+20 Current settings, -45+20
If you wrongly set the range, your privacy may be seen. Check the range after the setup. Return to Specified Position If the camera is not operated during the specified period, the camera turns to the specified position.

If you did not set any presets, the camera cannot turn to the preset position.

Color Night View

In the color night view mode, the camera image becomes brighter in a low illuminance. The camera image returns normal operation in a bright location. If you enable the color night view mode, refresh interval may slow down.
In the color night view mode, the image may have white or colored circles around the object. This is not a problem, since it is a CCD sensor characteristic.
See page 70 for details about pan/tilt range settings. These home position settings are displayed as you set on page 24.
New settings are saved. If the [Pan Range] or [Tilt Range] settings are changed, the camera turns to the home position. When finished, "Success!" is displayed. The Camera page is displayed.
4. Click [Go to Camera page].
Specifying Pan/Tilt Range 1. Access the camera (see page 12), and click [Single] at the top of the Top page. 2. Open another web browser, and display the Camera page (see page 67). 3. Align the Single Camera page and the Camera page side to side.
4. Set the pan/tilt range.
Selecting [Current Settings] displays the current angle of the camera. Select each value while adjusting the pan/tilt on the Single Camera page.

Max.: +20

Max.: +60

Min.: -60

Min.: -45
5. Click [Save] on the Camera page.
New settings are saved. The camera turns to the home position.

2.11 Adjusting Audio

The Audio page allows you to adjust the built-in microphone, the use of external speaker, microphone sensitivity and external speaker volume.
1. Click [Audio] on the Setup page. 2. Set each parameter.
Setting Output Volume PC Audio Input Timeout Input Camera Microphone Sensitivity
Description It controls audio output for external speaker connected to the camera. It controls the volume to output to external speaker. You can set the time to consecutively perceive the audio from your PC. (160 minutes) It controls audio input from the built-in microphone or external microphone. You can select the built-in microphone or external microphone sensitivity. Minimum: Decreased sensitivity Standard: Standard setting (default) Maximum: Enhanced sensitivity You can temporarily stop listening (audio input) when the camera pans or tilts.

For general users, the Setup and Maintenance tabs are not displayed.
1. Click [General Users] on the Setup page. 2. If you create a general user, click [Create].
When setting [Do not permit access from guest users] When setting [Permit access from guest users]
If you change the settings of general users or guest users, select their name and click [Modify]. The modification page is displayed. If you delete a general user, select the name and click [Delete]. The confirmation page is displayed.

3. Set each parameter.

Settings for a general user Settings for guest users
Setting User ID List User Name/ Password
Description Up to 50 general users can be registered. The list is used to modify or delete general user settings. User Name (6 to 15 characters): Enter the user name. Password (6 to 15 characters): Enter the password.

Setting Access Level

Description Access level is set for each general user. Check the feature to enable. In the limit time of continuous motion JPEG, set the time to change the video (Motion JPEG) to still images for each user. (Not permitted, Unlimited, 10 seconds60 minutes) In the refresh interval, set the refresh interval after the video changes to still images. (360 seconds) See each page for the following features. Pan/Tilt Control (see page 23) Preset Control (see page 22) Click to Center Control (see page 20) Brightness Control (see page 22) External Output Control (see page 22) Change Refresh Interval (see page 22) Change Resolution (see page 22) Change Quality (see page 22) Capture Image Button (see page 21) Listen (see page 28) Talk (see page 28) View Multi-Camera page (see page 31) View Buffered Image page (see page 33)
New settings are saved. When finished, "Success!" is displayed.
5. Click [Go to General User page].
2.15 Changing Initial Settings on the Single Camera page or the Multi-Camera page
The Image Display page allows you to change initial settings (display settings when a user accesses the camera) of image resolution, image quality and refresh interval. You can display a time stamp on the image. The initial language can be selected from eight languages. The banner can be displayed for administrator or general users or both.
1. Click [Image Display] at the top of the page. 2. Set each parameter.

Setting Image Resolution

Description Select the image resolution. 640 x 480 pixels (Only for the Single Camera page) 320 x 240 pixels (default) 160 x 120 pixels (Only for the Multi-Camera page) Select the image quality. [Favor Clarity] optimizes for good quality. [Standard] offers standard quality. [Favor Motion] optimizes for enhanced motion. Select a refresh interval. (Motion60-second interval) You can display a time stamp on the upper left side of the image. Select from [Not used], [AM/PM format] or [24H format].

Setting Enable Image Buffer/Transfer Trigger
Description Check the box to enable the buffer/transfer. Clear the box to disable it. Selecting [Timer] enables the camera to buffer/transfer the image by timer. Selecting [Alarm 1 or 2] enables the camera to buffer/ transfer the image by alarm signal.
4. Set the time, and click [Next>].
The timer works by an internal clock. Set the date and time before using timer buffer/transfer (see page 64). Clicking [<Back] takes you back to the previous page. Clicking [Cancel] takes you back to the Image Buffer/Transfer page without saving changes. Setting A day of the week Active Time of Trigger Description Check the box to enable the day. Clear the box to disable it. Select the [Always] option when you do not specify the time period. If you specify the time period, select the time period option and set the time period.
5. Set the image settings, and click [Next>].
Clicking [<Back] takes you back to the previous page. Clicking [Cancel] takes you back to the Image Buffer/Transfer page without saving changes.
Setting Image Resolution Image Quality
Description Select image resolution (640 x 480, 320 x 240 (default) or 160 x 120 pixels) to buffer or transfer. Select the image quality. [Favor Clarity] optimizes for good quality. [Standard] offers standard quality. [Favor Motion] optimizes for enhanced motion. [Mobile Phone] is for a transfer to a cell phone.
640 x 480 pixels cannot be set for a transfer to a cell phone.
6. Set the image buffer frequencies, and click [Next>].
Due to the network environment, object, number of accesses, enabling IPsec, SD memory recording, the camera may not record the numbers of images as you set. In this case, set the image buffer frequencies longer. Clicking [<Back] takes you back to the previous page. Clicking [Cancel] takes you back to the Image Buffer/Transfer page without saving changes. Setting Image Buffer Frequency Description Select the image buffer frequency to buffer or transfer the image. (1 image per hour30 images per second)

Do not turn off the power during firmware update. All buffered images on the internal memory will be deleted after the firmware update. The buffered images on the SD memory card are not deleted. The firmware version is displayed on the Top page and the Status page.
1. Download the new firmware on the Panasonic Network Camera support
website at http://panasonic.co.jp/pcc/products/en/netwkcam/, and save it on your PC.
2. Click [Update Firmware] on the Maintenance page. 3. Click [Update Firmware].

The camera restarts.

The Update page is displayed in about 1 minute.

4. Click [Browse.].

A dialog box is displayed to select the firmware. The firmware file name is displayed. Clicking [Cancel] takes you back to the Top page without firmware update. The next message is displayed during update.
5. Select the firmware (including directory information) and click [Open]. 6. Confirm the firmware file name, and click [Update Firmware].
The camera restarts automatically after update.
The Top page is displayed in about 1 minute.
7. Confirm that the version number on the Top page is updated.

Updated version

If the version number is updated, the firmware update is complete.
Creating Configuration File
A configuration file can be saved on your PC. You can load the camera settings from the configuration file on the Load Settings page (see page 120).
The saved image has privacy information. Prevent private information leaks.
1. Click [Save Settings] on the Maintenance page. 2. Click [Save].
3. Click [Save] on the File Download dialog box. 4. Specify the location, and click [Save] on the Save As dialog box.
The configuration file is saved in the location.
The file extension (.dat) cannot be changed. If you change it, the settings cannot be loaded. If you try to update the camera, create a configuration file after updating the firmware. If there is a firmware version difference between the camera that you create a configuration file from and the camera that you try to load settings to, the settings may not be loaded to the camera.
Loading Settings from a Configuration File

Installation/Troubleshooting

Network Camera

Model No.

BB-HCM311A

Please read this manual before using and save this manual for future reference. Panasonic Network Camera Website: http://www.panasonic.com/netcam for customers in the USA or Puerto Rico

Introduction

How to Use This Documentation
The camera includes the following 2 manual types. Installation/Troubleshooting (this manual) Installation/Troubleshooting provides explanations for accessories included with the camera, the initial configuration, and troubleshooting tips. The Installation/Troubleshooting helps you to easily configure the camera. Operating Instructions (included on the Setup CD-ROM) Operating Instructions explains about operations, settings, features and the cleaning method when using the camera.

Abbreviations

UPnP is the abbreviation for Universal Plug and Play. "Network Camera" is called "Camera" in this Installation/Troubleshooting. Adobe, Acrobat and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Microsoft, Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. SD mark is a trademark of the SD Card Association. Screen shots reprinted with permission from Microsoft Corporation. All other trademarks identified herein are the property of their respective owners.

Trademarks

System Requirements for your PC
Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly. For IPv4 Connection Item Operating System CPU Description Microsoft Windows XP, Microsoft Windows 2000 Microsoft Windows Me, Microsoft Windows 98SE Protocol Interface Web Browser Audio For viewing single camera Pentium III (800 MHz or greater is recommended.) For viewing multiple cameras Pentium 4 (1.8 GHz or greater is recommended.)
TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP) 10/100 Mbps network card installed Internet Explorer 6.0 or later (Not included on the Setup CDROM) Audio input/output feature (Microphone or speaker)
[For assistance, please call: 1-800-272-7033]
For IPv6 Connection Item Operating System CPU Description Microsoft Windows XP Service Pack 1 or later Protocol Interface Web Browser Audio For viewing single camera Pentium III (800 MHz or greater is recommended.) For viewing multiple cameras Pentium 4 (1.8 GHz or greater is recommended.)
TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP) 10/100 Mbps network card installed Internet Explorer 6.0 or later (Not included on the Setup CDROM) Audio input/output feature (Microphone or speaker)
See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about network environment.

What is IPv6?

IPv6 is short for "Internet Protocol Version 6". IPv6 was created to address the additional IP addresses that will be needed as the Internet continues to expand. IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a number of years during a transition period. Though most ISPs (Internet Service Providers) do not yet support IPv6, many local networks already use it. When your ISP supports IPv6, your Panasonic Network Camera will be ready! For more information you wish to visit http://www.ipv6.org/.

Table of Contents

1.1.1 1.1.2 1.1.3

Before Using...7

IMPORTANT SAFETY INSTRUCTIONS.. 7
FCC and Other Information... 8 Security Cautions... 9 User Name and Password Protection... 9

1.2 1.3

1.3.1 1.3.2 1.3.3 1.3.4
Included Accessories.. 10 Camera Feature Locations... 11
Front View... 11 Side View.... 12 Bottom View.... 12 Rear View... 13
1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13
Connecting the Camera to Your Router.. 14 Setting up the Camera to View on the LAN.. 16 Setting up Internet Access to the Camera.. 21 Viewnetcam.com Service (IPv4/IPv6).. 25 Connecting the Camera to a Router Supporting UPnP (IPv4 Only)... 27 Connecting the Camera to a Router Not Supporting UPnP (IPv4 Only)... 28 Setting up the Camera Using the MAC Address on the Setup Program.... 29 Confirming the Camera Image... 32 Using the SD Memory Card.. 36 Mounting the Camera.. 37
2.1 2.2 2.3 2.4 2.5 2.6 2.7

Troubleshooting...40

Audio and Video Recording Notice
PLEASE NOTE that under certain circumstances, audio/video recording may be PROHIBITED by law. This device should be used only in compliance with all applicable federal, state and local statutes. 8

Security Cautions

When using this product, take appropriate measures to avoid the following security breaches. Leaks of private information via this product Illegal use of this product by a third party Interference or suspension of the use of this product by a third party
Take the following measures to avoid security breaches: To prevent illegal access, keep the update firmware (If you do not have the latest version of firmware, this can lead to blocked access or information leaks). You are responsible for the security settings, such as user name and password, to access this product. This information should not be made available to any third parties outside the user group. Mount the camera where the camera will not be stolen. You are responsible for this product's user information, such as videos, still images and internet contents etc. This information should not be made available to any third parties outside the user group. When sending this product to be repaired with a company not related to Panasonic, make back-up copies of files, if necessary, and reset this product to factory default. When transferring this product to another party, make back-up copies of files, if necessary, and reset this product to factory default. Recorded files stored on the SD memory card can lead to private information leaks. When sending this product to be repaired or transferring it to another party, ensure that the SD memory card is removed. When disposing of this product, reset this product to factory default, or erase information by means of electrical deletion or physical dismantlement.
User Name and Password Protection
The use of a unique User Name and secret Password is an important tool that will help limit unauthorized individuals from accessing the camera. If you choose to disable this tool, and choose not to limit access by use of a User Name and Password, this may result in access to the camera by unauthorized individuals. (See page 73 of the Operating Instructions in the Setup CD-ROM) Panasonic Communications Co., Ltd.

Included Accessories

The following items are provided with the camera. Additional pieces can be ordered by calling 1-800-332-5368.

Main Unit1 pc.

AC Adaptor1 pc. Order No.: PQLV202Y
AC cord1 pc. Order No.: PSJA1069Z
Setup CD-ROM1 pc. Order No.: PSQX3511YCD
Flexible Stand1 pc. Order No.: PSKL1020W
Screws3 pcs. Order No.: PQHE5004Y
Installation/Troubleshooting (This manual)1 pc.

Camera Feature Locations

Front View
Lens Cover Lens (0.5 m [about 20 inches]Unlimited)
Indicator The indicator color shows camera status. Microphone The microphone picks up audio around the camera. (See page 28 of the Operating Instructions on the Setup CD-ROM)

Indicator Display

Not on the LAN Power on On the LAN Normal Operation*1 Setting Automatic Setup Finished setting Using Getting IP address*2 DHCP Got IP address Updating Firmware Pressing FACTORY DEFAULT RESET button UPnPTM Failure Internal Failure Orange blinking Orange blinking Green blinking Green Green Green blinking Green blinking Green Green blinking Green Orange blinking Orange blinking Turning off (The camera restarts after that.) Orange blinking (About a 2-second interval) Red blinking*3
*1 The indicator turns orange if the camera is not connected to the LAN. *2 The indicator blinks orange if the camera is not connected to the LAN. *3 See page 41.

Side View

SD Memory Card Slot (See page 36) FACTORY DEFAULT RESET Button Resets settings to default (see page 126 of the Operating Instructions on the Setup CD-ROM). Cover

Bottom View

Stand/Tripod Mounting Hole (See page 37 and page 39)

Rear View

MAC Address (see page 17) and Serial number (S/ N) is indicated on the label. Ethernet (LAN) port (See page 14) Hook for Audio Cables (See page 37) Hook for Power Cord (See page 37) Audio Output Terminal (See page 29 of the Operating Instructions on the Setup CD-ROM) External Microphone Input Terminal (See page 29 of the Operating Instructions on the Setup CD-ROM)
Stand Mounting Hole (See page 38) DC IN jack (See page 15) External I/O (See page 124 of the Operating Instructions on the Setup CDROM))
Connecting the Camera to Your Router
Connect the camera to your router with an Ethernet cable to set up the camera.
1. Connect the Ethernet cable (customer-provided) to the camera.
Ethernet port Ethernet cable

To your router

These instructions assume your PC is already connected to the Internet and your network includes a router.
2. Connect the Ethernet cable to your router.
To a LAN port of your router
To your modem To your PC To the outlet Ethernet cable (Straight Cat5 cable) (Customer-provided)
3. Connect the AC adaptor cord to the DC In jack, and plug the AC cord into the
outlet. The AC cord is used as the main disconnect device, ensure that the socket-outlet is located/installed near the equipment and is easily accessible. Use only specified Panasonic AC adaptor PQLV202 (Order No. PQLV202Y). If the indicator does not light green, see page 40 and page 41. A noise can be heard during pan/tilt operation. This is normal.

7. When the Single Camera page is displayed, the setup is completed.
When Security Warning window is displayed, click [Yes]. (See page 34) See page 35 for Security Warning window when using Microsoft Windows XP Service Pack 2.
Note To ensure that the most current image is displayed, Internet Explorer should be configured as follows. This will not have any negative result on normal use. 1. 2. While viewing any website, Click [Tools] [Internet Options]. In the section "Temporary Internet Files", click [Settings] and check [Every visit to the page].
To enable Internet access to the camera
Click [Next] to set up the Internet access to the camera and go to step 3 on the page 22.
If you do not allow the Internet access, click [Cancel], and go to page 32 to confirm the camera image.
Setting up Internet Access to the Camera
1. Display the Camera List window (see page 16page 17). 2. Select the camera to set up and click [Execute].

IP Address

Port Camera No. Status Camera List window Displays IPv4 or IPv6 information.
If more than 20 minutes have passed since the camera was turned on, the camera cannot be set up from the Setup Program. In this situation, restart the camera.
3. Click [Automatic Setup (Internet Access)].
Sets up the camera to view on the LAN. Sets up the Internet access to the camera. Manually sets up the camera. Disables IPsec. If disabled, the button is displayed gray. Displays the Setup page (see page 38 of the Operating Instructions on the Setup CDROM).
In order for Internet access to be properly enabled, your routers UPnPTM feature should be enabled. Most router manufacturers disable this feature. See http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information.
4. Enter the user name and password that were set, and click [OK].
5. When using a router supporting UPnP, check [Enable]. When using a router
not supporting UPnP, check [Disable]. Then click [Next].
Check if your router supports UPnP referring to the router's manual. If UPnP is not supported, the router has to be manually configured for port forwarding. Refer to the router's manual for instruction on how to do it. If you select [Disable], skip to step 9.

Confirm that your router supports UPnPTM referring to the routers manual.
6. To register with the "Viewnetcam.com FREE DDNS service", check [Register
with Viewnetcam.com] and click [Next].
Viewnetcam.com FREE DDNS service See page 25 for Viewnetcam.com information. For detailed information, access at http://www.viewnetcam.com. If you have multiple cameras, you can only register one camera for the Viewnetcam.com service. If you select [Disable], skip to step 9.
7. The Enter Network Password window is displayed, and enter the user name
and password that were set, and click [OK].
8. After a while, the "Viewnetcam.com FREE DDNS service" website is
displayed. Follow the displayed instructions for registration. If the message "Failed to configure the router's Port Forwarding by UPnP" is displayed, your router may not support UPnPTM or UPnPTM is not enabled. Enable your router's UPnPTM or set Port Forwarding manually following the router's manual and try Automatic Setup again. For more information about setting up a router, refer to the Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/ netwkcam/technic/rtr_setup/. If the message "Failed to register with Viewnetcam.com." is displayed, confirm that the router is connected to the Internet.
9. When "Setup complete" is displayed, and click [To Single Camera page].
When [Enable] was selected at step 5 When [Disable] was selected at step 5
The port number must be specified at the end of camera URL. Using port 80: http://(Cameraname).viewnetcam.com or http://IP Address Using any other port: http://(Cameraname).viewnetcam.com:Port Number or http://IP Address:Port Number
10. When the Single Camera page is displayed, the setup is completed.
The banner is displayed only when Internet access is allowed on the camera. To ensure that the most current image is displayed, Internet Explorer should be configured as follows. This will not have any negative result on normal use. While viewing any website, Click [Tools] [Internet Options]. In the section "Temporary Internet Files", click [Settings] and check [Every visit to the page].
Viewnetcam.com Service (IPv4/IPv6)
Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. It allows you to choose an easy-to-remember address (such as "bob.viewnetcam.com") that you can use to view images from your camera over the Internet. This service is compatible with both IPv4 and IPv6 addresses.
What is the advantage of Viewnetcam.com service?
In order to view camera images over the Internet, you need to know your cameras global IP address. However, many Internet Service Providers (ISPs) assign their customers a "dynamic" IP address that changes monthly, weekly, or each time they log on. Unless you have been assigned a static IP address (an IP address that does not change periodically) by your ISP, you may find it difficult to access your camera over the Internet because your IP address changes periodically. Viewnetcam.com service allows you to access your camera even if your assigned global IP address changes. See http://www.viewnetcam.com for details. How the Viewnetcam.com service works

Viewnetcam.com service server DNS server
3. New address registered with 2. Camera reports new address

DNS server ISP

On-site Network Camera

1. Global IP address

4. DNS looks up

current address

Internet

changes

5. Camera connection established

Off-site PC

1. Your ISP assigns a global IP address to your Internet access account that
changes periodically. This is the address needed to access the camera over the Internet.
2. When your ISP assigned global IP address changes, your camera
automatically notifies the Viewnetcam.com service server of the new address.
3. The Viewnetcam.com server contacts a Domain Name Server (DNS) and
registers your new global IP address to your chosen Viewnetcam.com address (such as "bob.viewnetcam.com").
4. When you enter your Viewnetcam.com address in your web browser while
away from home or the office, the DNS server looks up the global IP address assigned to your Viewnetcam.com address.
5. The DNS server finds your current global IP address and allows you to connect

to your camera.

Notes Ask your ISP about what type of IP address you are using. Some ISPs assign you a local IP address. In this case, you cannot use the Viewnetcam.com service. Ask you ISP about what type of IP address you are using. If the camera is using a port number other than 80, the port number must be specified at the end of the Viewnetcam URL. For example: Using port 80: http://(Cameraname).viewnetcam.com Using any other port: http://(Cameraname).viewnetcam.com:Port Number
Connecting the Camera to a Router Supporting UPnP (IPv4 Only)
To allow access from the Internet with a router supporting UPnPTM, follow the procedures shown on page 21.
In some routers, the UPnPTM feature is disabled by default. Enable your router's UPnPTM feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at http:// panasonic.co.jp/pcc/products/en/netwkcam/technic/rtr_setup/ for details. If the maximum idle time is set in PPPoE or PPTP connection with your ISP, disable it on the router. See the router manual for details.
Connecting the Camera to a Router Not Supporting UPnP (IPv4 Only)

To allow access from the Internet with a router not supporting UPnPTM, follow the procedures below.
1. Select [Static] on the Network (IPv4) page.
(1) Access the camera (see page 32). (2) Click [Setup] tab at the top of the page. (3) Select [Static] on the Network page. The Static IP Address Configuration page is displayed. Make a note of the IP address and port number, since they are required to enable port forwarding on the router. (4) Click [Save] without changing the settings. (5) Click [Restart].
2. Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port forwarding on the router. See the router manual for how to enable port forwarding.
3. Register with the Viewnetcam.com service. Port Forwarding feature*1 (IPv4 Only)
The port forwarding feature is required to allow access from the Internet with a router not supporting UPnPTM. It exchanges a local IP address to a global one. Each camera must be assigned a unique port number.
Global IP address of the router vvv.xxx.yyy.zzz:80 vvv.xxx.yyy.zzz:81 Port No.

Port Forwarding feature

vvv.xxx.yyy.zzz:80 vvv.xxx.yyy.zzz:81 Router 192.168.0.253:80 192.168.0.252:81
CATV 192.168.0.1 xDSL Optical cable 192.168.0.252 192.168.0.253 Local IP address Port No. 80 Port No. 81 Note The IP addresses shown above may differ from those offered on your home network.
"Port forwarding" may be called "Address translation", "Static IP Masquerade", "Virtual server" or "Port mapping" in other products.
1.10 Setting up the Camera Using the MAC Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below.
1. Enter the camera MAC address in the data field, and click [Set up camera].
The cameras MAC address can be found on the sticker affixed to the rear of the camera (see page 13).

2. After confirming the network settings, click [OK].
After about a minute, the Security: Administrator page is displayed.
3. Enter the user name and password, and click [Save].
4. The Enter Network Password window is displayed. Enter the user name and
password that were set, and click [OK].
5. When the Single Camera page is displayed, the setup is completed.
If Security Warning window is displayed, click [Yes] (see page 34). See page 35 for Security Warning window when using Microsoft Windows XP Service Pack 2.
Notes See page 16 of the Operating Instructions on the Setup CD-ROM for the Single Camera page. If you enable Internet access to the camera, follow the procedures below. When you are using a router supporting UPnPTM 1. Enable the Auto Port Forwarding feature on the UPnP page (see page 60 of the Operating Instructions on the Setup CD-ROM). 2. Register with the Viewnetcam.com service on the Viewnetcam.com page (see page 62 of the Operating Instructions on the Setup CDROM). 3. Confirm the Internet access to the camera (see page 32). If you cannot access the camera, see page 44. When you are using a router not supporting UPnPTM Follow the procedures shown on page 28.
1.11 Confirming the Camera Image
1. Start up the web browser on your PC. 2. Enter "http://IPv4 Address (or URL):Port Number" on the address bar, and
press [Enter] on the keyboard. When port number is 80 (default), you do not need to enter port number. See page 43 of the Operating Instructions on the Setup CD-ROM for details about port number. For IPv6 connection, see page 14 and page 15 of the Operating Instructions on the Setup CD-ROM and prepare the requirements. Enter the "http://(IPv6-registered URL):Port Number" on the address bar. If the camera image is not displayed, see page 44.
3. The Enter Network Password window is displayed, and enter the user name
When [Permit access from guest users] is set on the Security: Administrator page, authentication window will not be displayed.
4. Click the following tabs to display each page.

A B C D E F G

Select a language. Version Number Displays IPv4, IPv6 or IPsec connection.
A To Single Camera page (page 16 of Operating Instructions) C To Buffered Image page (page 33 of Operating Instructions) E To Maintenance page (page 113 of Operating Instructions) G To log in to the camera (page 76 of Operating Instructions)
B To Multi-Camera page (page 31 of Operating Instructions) D To Setup page (page 38 of Operating Instructions) F To Support page (page 122 of Operating Instructions)
When users other than an administrator are accessing the camera, [Setup] and [Maintenance] tab will not be displayed. Additionally, When [Do not permit access from guest users] is set on the Security: Administrator page, [Login] tab will not be displayed. If [View Multi-Camera page] or [View Buffered Image page] is not permitted on the General User page, [Multi-Camera] or [Buffered Image] tab will not be displayed. When Security Warning window is displayed, click [Yes]. (See page 34) See page 35 for Security Warning window when using Microsoft Windows XP Service Pack 2. Audio Control Bar (Talk button, Listen button and Adjustment Bar) (See page 28 of the Operating Instructions) Click to Center (See page 20 of the Operating Instructions) Camera Image Banner is displayed. (See page 19 of the Operating Instructions)

1. Open the cover on the side of the camera.
2. Insert the SD memory card, and push with your finger until it clicks. Or push
the card lightly to remove.
Place the card face to the front.
Ensure that recording has been stopped, before removing the SD memory card. (See page 86 of Operating Instructions on the Setup CD-ROM) If the SD memory card is removed while recording, the image file will most likely become unreadable. In this case, format the SD memory card again. (Files will be deleted.)
3. Replace the cover firmly.
Sound cannot be recorded. Format the SD memory card, before you record the image data. (See page 85 of Operating Instructions on the Setup CD-ROM)

1.13 Mounting the Camera

The camera can be mounted in the following ways.
Do not mount the camera where the sun light directly hits the camera or in the outdoor type housing without temperature control system. The camera may malfunction due to high temperature. When you mount the camera, always hook the power cord and audio cables to the hooks.

Hook for Audio Cables

Hook for Power Cord

Stand Mount

Stand/Tripod Mounting Hole
Screw the threaded mount into the stand/tripod mounting hole. Turn the grip firmly.

Flexible Stand

Tripod Mount

Tripod

Ceiling Mount
Notes Do not mount the camera upside down. The image may be displayed upside down.
Top Make sure the indicator is always in the lower right corner.

Bottom

When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera. To reduce the load on the mounting hardware, dress the cables neatly and secure with tape.
Mount the flexible stand firmly to the ceiling with the three screws (accessories). Attach the camera screwing the threaded mount into the stand mounting hole.

Stand Mounting Hole

Do not mount the camera on a soft material. The camera may fall and break down. Use appropriate screws suited for the material of the ceiling. Adjust the camera position and secure the flexible stand firmly.
Dress the cables neatly and secure with tape (customer-provided).

Tape (customerprovided)

Wall Mount
Notes Do not mount the camera upside down. The image may be displayed upside down. When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera. To reduce the load on the mounting hardware, dress the cables neatly and secure with tape.

Camera Image/Page Display
The Top page is The camera IP address has changed. not displayed. Enter the new IP address in the address bar of the web browser. Wrong IP address class is assigned to the camera. IP addresses of the PC and the camera must be in the same local IP address class. Set the IP address correctly (see page 136 of the Operating Instructions on the Setup CDROM). The router does not allow access to the camera under the router with the global IP address. If you access the camera on the LAN, access with the address for local camera access. Router does not have a loopback feature. Access the camera with the local network IP address. You entered IPv6 address in the Internet Explorer. Internet Explorer does not support IPv6 address access. Use DDNS services like Viewnetcam.com service. The network is congested. Pages may not be displayed immediately. Wait for a while. The web browser is accessing the proxy server. Set the web browser to access the Internet directly (see page 141 of the Operating Instructions on the Setup CD-ROM).
The Top page is The connection type is wrong (see page 45 of the Operating Instructions on the Setup CD-ROM). not displayed. If the camera is not connected to the network in the [Auto Negotiation] setting, set up the camera and the router seeing the following table.
Network Camera Router or hub Auto Negotiation 100Base- Full Duplex TX Half Duplex Full Duplex 10Base-T Half Duplex Auto Negotiation 100Base-TX Full Duplex Half Duplex 10Base-TX Full Duplex Half Duplex
The default gateway or DNS server addresses may be wrong. The correct IP addresses are required especially when you are using the Viewnetcam.com service. Assign the correct default gateway and DNS server addresses (see page 41 of the Operating Instructions on the Setup CD-ROM). The Top page is The default gateway address may be wrong. displayed on the Assign the correct default gateway address (see page 41 of LAN, but not the Operating Instructions on the Setup CD-ROM). displayed from the Internet. UPnPTM is disabled on the router. Enable UPnPTM on the router following the router manual. Port forwarding is not enabled on the router (see page 28). Enable port forwarding seeing the router manual for details. Firewalls such as packet filtering on the router is blocking camera access. Set the router to allow access to the camera seeing the router manual for details. You are accessing the camera with an IP address for local camera access. Access the camera with the global IP address of the router and port number of the camera.

Problem The image refreshes very slowly.
Cause and Remedy Multiple users are accessing the camera. If multiple users are accessing the camera, the image refreshes slowly. You are not using an Ethernet switching hub. If you view multiple cameras on the Multi-Camera page, the image refreshes slowly. Use an Ethernet switching hub. The image may refresh slowly, depending on image resolution, image quality, network traffic, PC performance, enabling IPsec, SD memory recording or what object you view. The Max. bandwidth usage is limited. Increase the max. bandwidth usage on your network (see page 41 of the Operating Instructions on the Setup CDROM). The camera is in color night view mode. The image refreshes slowly in color night view mode. Make the area around the camera brighter.
When accessing the camera, the Update Firmware page is displayed.
The power to the camera was turned off during firmware update, so the firmware may be broken. Download the latest firmware on the Panasonic Network Camera support website.

Operation Bar

Cause and Remedy Your PC is not connected to the camera. Click [Refresh] on the web browser. Confirm that the image refreshes, and operate the pan/tilt functions. The camera is not turned on. Confirm that the camera is turned on. Multiple users are operating the camera simultaneously. Wait for a while, and access the camera again. The pan/tilt reaches its end. Confirm that the end display is displayed on the operation bar. The pan/tilt range is restricted. Adjust the pan/tilt range settings (see page 70 of the Operating Instructions on the Setup CD-ROM).
Problem Pan/tilt, click to center and preset features do not work.
Part of the buttons on the operation bar are not displayed.
The feature is not permitted on the General User page. Permit the feature to be used (see page 77 of the Operating Instructions on the Setup CD-ROM). Or log in to the camera as an administrator.

Audio Problems

Cause and Remedy The [Input] setting is set to [Disable] on the Audio page. Change it to [Enable]. (See page 71 of the Operating Instructions on the Setup CD-ROM) In the access level settings on the General User page, [Listen] is not permitted. Permit [Listen]. (See page 77 of the Operating Instructions on the Setup CD-ROM)
Problem Listen button is displayed gray.

Problem Noise can be heard.
Cause and Remedy The plug of the external microphone or speaker is dirty. Wipe the connection terminal of the microphone or speaker. The external microphone or speaker is not connected properly. Correctly connect the external microphone or speaker. The audio from your PC speaker is being caught by your PC microphone, then the camera is transmitting the audio as the noise. Check [mute] for the microphone column on the volume control screen. Then the PC will stop transmitting audio to the camera.

Audio is interrupted.

Other applications are being run on the computer. Close other applications on your computer. The max. bandwidth is set to [Unlimited] on the Network page. Reduce the max. bandwidth (see page 44 or page 49 of Operating Instructions on the Setup CD-ROM). The mute for pan/tilt is set to [Enable] on the Audio page. This is not a problem. The input from the external microphone or speaker is small. When the audio is interrupted in listening, change sensitiveness to [Maximum] on the Audio page. When the audio is interrupted in talking, adjust the microphone volume on the PC's Volume Control window.
Image Buffer/Image Transfer
The camera Errors have occurred on the way to the E-mail or FTP server. does not See the Protocol column on the Status page (see page 114 transfer the of the Operating Instructions on the Setup CD-ROM), and image by E-mail check if the error is displayed. or FTP. The default gateway and DNS server addresses are not assigned correctly. Assign them correctly (see page 41 of the Operating Instructions on the Setup CD-ROM). Login ID and password for E-mail or FTP are invalid. Make sure that you enter your correct login ID and password. The camera does not transfer the image to a cell phone. The image quality is not set to [Mobile Phone] on the Image Buffer/Transfer page. Set the resolution to [160 x 120] and the image quality to [Mobile Phone]. Some cell phones do not support 320 x 240 resolution.
The image is The transfer interval is too short. slowed down on Set the transfer interval longer than the current setting (see the Buffered page 89 or page 99 of the Operating Instructions on the Image page. Or Setup CD-ROM). the camera transfers the old image.

SD Memory Recording

Cause and Remedy It is writing protected. Cancel the writing protection. Sometimes it takes time when it is formatted on a PC. Format it on the camera (see page 85 of Operating Instructions on the Setup CD-ROM).
Problem Cannot write onto the SD memory card. It takes time to record.
The Top page is The IPv6 address is not set on the camera. not displayed Check if the IP address and default gateway are displayed in with the IPv6 the network (IPv6) column of the status page (see page 114 address. of Operating Instructions on the Setup CD-ROM). If neither or only one is displayed, it is possible that the connection is incorrect or that the IPv6 router is not set properly. Set them correctly. The IPv6 has not been set up on your PC. IPv6 is not set up in Windows XP when purchased. Change the settings to enable it. (See page 15 of Operating Instructions on the Setup CD-ROM) Router filtering is enabled. Permit camera access from the WAN side in router settings. Your network or ISP may not support IPv6 at this time.

Disconnect the plug of the AC cord of the camera from the outlet, and reconnect it again. Enter the IP address on the web browser to access the camera. No
Is the Top page displayed? Yes
Access the Setup page and click [Status]. Check the firmware version on the Status page. Is the version updated? No
Yes Update the firmware*1.
The firmware update is completed.
*1 See page 116 of the Operating Instructions on the Setup CDROM about updating firmware. Shortcut icon is UPnPTM Windows component is not installed in Windows XP or not displayed in Windows Me. the My Network Install UPnPTM Windows component in Windows XP or Places folder. Windows Me (see page 144 of the Operating Instructions on the Setup CD-ROM). You cannot Call our customer call center at 1-800-272-7033. solve problems.

For product service

Panasonic Servicenters are listed in the servicenter directory. Call 1-800-272-7033 for the location of an authorized servicenter. This Network Camera is designed for use in the United States of America. Sale or use of this product in other countries/areas may violate local laws.
When you ship the product
Carefully pack your unit, preferably in the original carton. Attach a letter, detailing the symptom, to the outside of the carton. Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products. Installation/Troubleshooting is subject to change without notice. Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America
Panasonic Puerto Rico, Inc.

Copyright:

This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2004 Panasonic Communications Co., Ltd. All Rights Reserved.

PSQX3234YC

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