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Panasonic KX-DT343 Manual

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Panasonic KX-DT343Panasonic KX DT343-B Digital phone - Black

LCD display - monochrome

The KX-DT300 series of business telephones features outstanding voice quality and a range of productivity-boosting features, including support for Bluetooth-enabled wireless headsets on two of the four models. Sporting a sleek "double-tilt" design with a base unit and display that can be adjusted separately to match any work environment, the phones integrate easily with Panasonic's different telephone platforms.
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Panasonic Upgrade Brings Unified Communications to Multi-Campus School
Portions of the telecom system at the Abbotsford Christian School, one of the largest Christian Schools in British Columbia, Canada, had become outmoded and needed replacement. Since the school consists of three divisionselementary, middle, and secondarylocated on two separate campuses, school officials used the opportunity to also simultaneously streamline the entire systems infrastructure and add several needed features, including wireless capability and email integration. The school asked us to identify a cost-effective and reliable communications solution that was capable of keeping everyone wirelessly in touch and streamlining the network between campuses, says Erling Lassesen, Manager of Adtech Systems Inc. of Abbotsford, BC. The system also had to be flexible and dynamic enough to offer all of the special features the school needed for their specific application. Given these parameters, Lassesens team recommended a Panasonic KX-TDE Communications Platform a robust, cost-effective, and diverse communications system that is engineered with features that complement a decentralized, mobile business environment. The state-of-the-art wireless capability also would enable teachers who are away from their desks to still remain in communication with each other, while the systems advanced network was perfect for a school with multiple campus locations. The Panasonic TDE system was ideally suited to satisfy all of the project requirements, says Lassesen. The TDE offered the ability for staff to Email voice messages, and also provided total cell phone integration; virtual mailboxes for teachers without home rooms; the ability to use a single telephone number for all three schools, and seamless communications between campuses. The system Adtech installed comprised a Panasonic KX-TDE200 with a Panasonic KX-TVM200 at one campus to serve the middle and secondary schools, and a Panasonic KX-TDE100 with a Panasonic KX-TVM50 at the other campus to serve the elementary school. Adtech had previously installed a Panasonic KX-TDA200 at the middle school in 2004, when the campus was first constructed. That system was easily upgraded to a Panasonic KX-TDE200 by simply replacing a single card, thanks to the systems flexible modular design. One of the biggest factors for our recommendation of the Panasonic KX-TDE200 system was its cost-
The robust and flexible Panasonic TDE system that was installed at Abbotsford (BC) Christian School has vastly improved, expanded and streamlined all of the schools telephony capabilities.
effectiveness, says Lassesen. The initial cost of the system fit within the schools budget and still provided all of the key features they needed. Moreover, the ISDN PRI channels and voicemail/Email integration were included because of Panasonics licensesthere was no cost differential between 10 or 1,000 mailboxes with voicemail integration. The team installed 140 telephones, including Panasonic KX-T7667 telephones in offices and classrooms and KX-DT343 telephones for school administrators and office staff. Receptionists were additionally supplied with KX-DT390 60-button DSS Units that feature easy call management, message waiting lamps for teachers who have virtual mailboxes, and advanced recording capabilities. Originally, the system utilized standard incoming telephone lines, which were supplanted shortly thereafter by ISDN PRI lines. Fiber optics lines were already in place to support the Local Area Network (LAN) between the two campuses. Since the PRI line was situated at the secondary campus, the Adtech team needed to ensure the outgoing lines at the remote elementary campus were transparent. This was done by using Automatic Route Selection. With the integration of the new system, the school was able to migrate to a unified system using an ISDN PRI line, which can handle up to 23 voice channels on a single circuit. This means that more than 100 telephone numbers

can be amortized across 12 or more telephone lines, instead of 100 individual lines for each telephone number. But there was a snag. A few months after the system was installed, calls started to drop off at one of the campuses. The Adtech team installed Wireshark, a network protocol analyzer, onto two of the schools servers. Adtech has remote access to these servers and used Wireshark to capture the IP Packet data that was being sent between campuses. As it turns out, the QoS bit was not set to allow voice packets priority over data so the team changed its settings. However, the problem persisted for a while. Eventually, additional traces were conducted and a complete data package was
provided to Panasonic for FTP download and review. Within 48 hours, the Panasonic technical team recommended a solution, which worked. Working with the Panasonic team was a pleasure because of their responsiveness and comprehensive product knowledge, says Lassesen. Its another reason we have a passion for Panasonic products. Today, Abbotsford Christian School has a state-of-the-art and robust telephone system that is modular and expandable so future upgrades will be easy to install. The system has also improved the communications abilities of the schools administration and faculty members and created the perception of a unified single school, despite its multiple locations.
Receptionist Nilah Lewis is ready to take on just about any communications challenge, thanks in part to the built-in flexibility offered by the two Panasonic 60-button KX-DT390 units added to her KX-DT343 telephone.


Quick Reference Guide

Digital Proprietary Telephone
Model No. KX-DT333/KX-DT343/KX-DT346


Thank you for purchasing a Digital Proprietary Telephone (DPT). Please read this manual carefully before using this product and save this manual for future use. For more details, please refer to the manuals of the PBX. Note: In this manual, the suffix of each model number is omitted unless Accessories (included)
Handset: 1 Handset Cord: 1 Wall Mounting Adaptor*1: 1

Screws for wall: 2

Telephone Line Cord: 1
This telephone comes with the wall mounting adaptor already attached. To remove the adaptor, refer to step 1 on page 17.
This unit supports the following optional devices and features:
KX-DT333 KX-DT343 KX-DT346 Features Display 3-Line 3-Line 6-Line Flexible Buttons 24 LCD Backlight Q Q Options KX-NT303 Add-on 12 Key Module Q Q KX-NT307 (PSLP1528) Bluetooth Module*1 *2 *3 KX-DT301 USB Module*3 KX-DT390 DSS Console (with 60 keys)*2 Q: Available


The availability of the Bluetooth Module depends on the software version of the connected PBX. Consult your dealer for more details.
For information on connecting, refer to the each included manual. When connecting DPTs via Digital XDP, this optional device cannot be used.


The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Matsushita Electric Industrial Co., Ltd. is under licence.

Location of Controls

Controls Location of


B C D E F G H I J K L M N <KX-DT346> O P R Q S
A LCD (Liquid Crystal Display) B PAUSE: Used to insert a pause when storing a telephone number. This button is also used for programming this unit. C FWD/DND (Call Forwarding/ Do Not Disturb): Used to set Call Forwarding or Do Not Disturb on your extension. D CONF (Conference): Used to establish a multiple party conversation.
E INTERCOM: Used to make or receive intercom calls. F AUTO ANS (Auto Answer)/ MUTE: Used to receive an incoming call in hands-free mode or mute the microphone/handset during a conversation. G AUTO DIAL/STORE: Used for System/Personal Speed Dialling or storing programme changes.
H TRANSFER: Used to transfer a call to another party. I REDIAL: Used to redial the last dialled number. J MESSAGE: Used to leave a message waiting indication or call back the party who left the message waiting indication. K Headset Jack L FLASH/RECALL: Used to disconnect the current call and make another call without hanging up. M HOLD: Used to place a call on hold. N SP-PHONE (Speakerphone): Used for performing hands-free operations. O ENTER: Used to assign the selected item. P Microphone: Used for hands-free conversations. Q Navigator Key: Used to adjust the volume and the display contrast or select desired items. R CANCEL: Used to cancel the selected item. S Flexible Buttons: Used to seize an outside line or perform a feature that has been assigned to the key. T LCD Panel: Can be adjusted to the desired angle. U Soft Buttons (S1-S4): S1S4 (located from left to right) are used to select the item displayed on the bottom line of the display. V Message/Ringer Lamp: When you receive an intercom call, the lamp flashes green, and on an outside call, the lamp flashes red. When someone has left you a message, the lamp stays on red.


Speaker volume While in a hands-free conversation Handset/Headset While using the handset or headset volume*1 Ringer volume LCD Contrast While on-hook or receiving a call While on-hook


Press Up to increase or Down to decrease the volume.

Ring Tone



While on-hook


If you hear your own voice through the handset or headset, decrease the volume. *2 For KX-DT343/KX-DT346 only.

Features List

Icon Meanings
= Flexible button = Feature number

= Off-hook = Talk

C. Tone
= On-hook = Confirmation Tone

Making Calls

Calling To an extension

extension no.

To an outside party

(CO) outside phone no.



Quick Dialling

quick dialling no.

One-touch Dialling To store
PAUSE (CO) AUTO DIAL desired no.* (max. 32 digits) STORE * Enter outside line access number before outside phone number. PAUSE

To dial

assigned as a (One-touch Dialling) One-touch Dialling button
Personal Speed Dialling To store
desired phone no.* personal speed (max. 32 digits) dialling no. (2 digits) C. Tone * Enter outside line access number before outside phone number.


personal speed dialling no. (2 digits)
System Speed Dialling To dial
AUTO DIAL STORE system speed dialling no. (3 digits)

Doorphone Call

doorphone no. (2 digits) C. Tone

During a Conversation

Call Hold To hold

HOLD C. Tone (CO)

To retrieve a call at the holding extension


To retrieve an outside call from another extension

Call Transfer

TRANSFER C. Tone extension no. (CO) To an extension To an outside party

outside phone no.

Useful Features
Multiple Party Conversation To add other parties during a conversation (i.e., conference)
CONF C. Tone desired phone no. CONF

Talk to the new party.

Talk with multiple parties.

To leave a conference

CONF C. Tone
Setting the Telephone According to Your Needs

Do Not Disturb

Both Calls Outside Calls Intercom Calls Set Cancel C. Tone

Timed Reminder To set

12 H hour/minute (4 digits)
hour/minute (4 digits) Once Daily C. Tone

To cancel

To stop or answer the ring back

Before Leaving Your Desk

Call Forwarding
Both Calls Outside Calls Intercom Calls All calls Busy No answer Busy/ No answer Cancel outside line access no. extension no. OR outside phone no. C. Tone
Making Use of the Voice Mail Service
Listening to a message From your own extension
VPS extension no. Mailbox Password*
* If you have no password, you can skip the last step.
KX-TVM series Listen to Message Deliver Message Mailbox Management Automated Attendant Message Notification Other Features End Call KX-TVP series Listen to Message Deliver Message Check Mailbox Distribution Automated Attendant Mailbox Management Other Features End Call
Note: VPS = Voice Processing System From someone elses extension

VPS extension no.

mailbox no. Mailbox Password*

Leaving a message

From your own extension

Mailbox Password*

From someone elses extension
mailbox no. Mailbox Password* Leave a message * If you have no password, you can skip the last step. Enter the desired mailbox number
To send the message immediately
(KX-TVM series) (KX-TVP series) Follow the guidance

To set the delivery time

During playback
Repeat Voice Guidance Exit
Consult your dealer for more details regarding feature numbers. It is possible to assign flexible buttons as feature buttons. Control panel/button names and descriptions can be found in "Location of Controls" on page 3.
Accessing Features Using the Display
Using the LCD Display It is possible to access the following directories, logs, and menus by pressing left or right on the Navigator Key while this unit is idle: Incoming Call Log Outgoing Call Log Personal Speed Dialling Directory System Speed Dialling Directory Extension Number Directory Feature Access Entering Characters You can enter alphabetic characters and digits using the dialling buttons. Pressing a dialling button repeatedly displays different characters, as shown in the following tables. While entering characters, you can move the cursor with the left and right Navigator keys and delete characters with the TRANSFER button. To toggle between Table 1 and Table 2, press the Soft button (S1) at any time while entering characters. For a list of available characters, refer to the next page.
Acessing Features Using the Display

Table 1 (Standard mode)

Times Buttons

! A D G J M P T W


? B E H K N Q U X. + %

" C F I L O R V Y

1 a d g j m S t Z

b e h k n p u w : < (

c f i l o q v x

6 r 8 y 0 z 9 s 7


> )

Table 2 (Option mode)

a d g j m S t Z

b e h k n p u w

c f i l o q v x
1 5 r y 0 s z 9 6 2

< (

> ) #
Operation Board Angle Adjustment
The angle of the operation board can be set to one of eight angles (level 1 = 0, level 8 = 45).
CAUTION: Hold the operation board until the operation board is secured at the desired angle. Make sure you do not pinch your fingers when raising or lowering the operation board. To raise: Gently lift the operation board one level at a time. To lower: Raise the operation board to level 8. Next, with one hand on the base of the unit, lift the operation board again to release the latch, then slowly push the operation board down to level 1. If the operation board cannot be lowered to level 1, repeat this step. Locking the Handset Hook Pull down the handset hook until it locks to prevent the handset from falling off the handset cradle when the unit is mounted to a wall or set at a high angle. To temporarily place the handset down during a conversation, hook it over the top edge of the unit as shown.


<Back view>
Connect to a digital proprietary telephone Digital XDP connection The telephone line cord (included) Connect to a PBX. Connect to a single line telephone XDP or parallel connection Clamp
Headset Recommended: KX-TCA89
Pass through the grooves.
Consult your dealer for more details about XDP and Digital XDP.
CAUTION: When connecting a headset When connecting cords
Ensure that the headset cord is wound around the hook to prevent damage to the connector. Ensure the cords are inserted in the grooves, and are clamped to prevent damage to the connectors.
Installing KX-DT301/KX-NT303
CAUTION: To prevent damage to the telephone, be sure to unplug the extension line before you set up or remove the KX-DT301 (USB Module) or the KX-NT303 (Add-on 12 Key Module). Connect the KX-NT303 first when installing both the KX-DT301 and the KX-NT303. KX-NT303 The Add-on 12 Key Module allows 12 additional flexible buttons to be added to this unit. These buttons are used to seize an outside line, make a call using One-touch Dialling, or perform a feature that has been assigned to the key. <with a KX-DT346> 1. Open the cover. 2. Attach the KX-NT303 to your unit with the screws (included with KX-NT303).
3. Plug the flat cable into the connector (A), then bend the cable slightly as shown (B).

4. Close the cover.

KX-DT301 The USB Module can be connected between the DPT and the personal computer through USB interface to implement personal CTI (Computer Telephony Integration). 1. Open the cover. 2. Plug the flat cable into the connector as shown.

3. Close the cover.

4. Connect the USB cable to the USB port.

Connect to a PC

Ensure that the USB cable goes through the cable guide. Please use a USB cable shorter than 3 m.
5. Insert the protrusions on the KX-DT301 into the 2 holes in the unit. 6. Attach the KX-DT301 to your unit with the screws (included with KX-DT301).
7. Install the USB driver. Refer to Installation Manual on the CD-ROM included with KXDT301.

Wall Mounting

1. Remove the wall mounting adaptor from the unit as shown.
2. Set the operation board to level 1, then connect and secure the telephone line cords. The cords can also be run from the top of the unit (page 13).
3. Attach the wall mounting adaptor as shown.
Make sure the cords are not pinched by the wall mounting adaptor. When running the cords from the top of the unit, look through the opening in the wall mounting adaptor (A) to confirm that the cords are not being pinched.
Slide the wall mounting adaptor up to this point.
4. Drive the 2 screws (included) into the wall either 83 mm or 100 mm apart, and mount the unit on the wall.

83 mm 100 mm

You can find a wall mounting template on page 23. Make sure that the wall that the unit will be attached to is strong enough to support the unit (approx. 1.65 kg). Make sure the cords are securely fastened to the wall. When this unit is no longer in use, make sure to detach it from the wall.
Washer Drive the screw to this point.
For information on locking the handset hook, refer to page 12.

Important Information

When using KX-DT300 series DPTs, keep the following conditions in mind.
If you are having problems making calls, unplug the extension line and connect a known working telephone. If the known working telephone operates properly, have the defective telephone repaired by an authorised Panasonic factory service centre. If the known working telephone does not operate properly, check the PBX and the internal extension wiring. Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner. Use only the correct Panasonic handset. Do not disassemble this unit. Dangerous electrical shock could result. The unit must only be disassembled and repaired by qualified service technicians. If damage to the unit exposes any internal parts, immediately disconnect the cable or cord. Never attempt to insert wires, pins, etc. into the vents or other holes of this unit. This unit is designed to aid the visually handicapped to locate dial keys and buttons. This unit is designed to be installed under controlled conditions of ambient temperature and a relative humidity. Avoid installing the unit in damp or humid environments, such as bathrooms or swimming pools. 999 and 112 can be dialled on the product after accessing the outside line for the purpose of making outgoing calls to the BT emergency (999) and (112) services (United Kingdom only).

Take special care to follow the safety suggestions listed below. Installation Environment
1) Do not use this unit near water, for example, near a bathtub, washbowl or sink. Damp basements should also be avoided. 2) Keep the unit away from heating appliances and devices that generate electrical noise, such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the unit. It also should not be placed in rooms where the temperature is less than 5 C or greater than 40 C.


1) Do not place heavy objects on top of this unit. 2) Care should be taken so that objects do not fall onto, and liquids are not spilled into, the unit. Do not subject this unit to excessive smoke, dust, moisture, mechanical vibration, shock or direct sunlight. 3) Place the unit on a flat surface.




Under power failure conditions, the DPT may not operate. Please ensure that a separate telephone, not dependent on local power, is available for use in remote sites in case of emergency. This unit is capable of being used in conjunction with hearing aids fitted with inductive coil pick-ups. The handset should be held as for normal conversation. For operation, the hearing aid should be set to its "T" position or as directed in the operating instructions for the hearing aid.
Information for Users on Collection and Disposal of Old Equipment and used Batteries
These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.
Information on Disposal in other Countries outside the European Union
These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol (bottom two symbol examples):
This symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.
This product is intended to be connected to a Panasonic PBX only. Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: Contact to Authorised Representative: Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany

One screw here

WALL MOUNTING TEMPLATE 1. Drive the screws into the wall as indicated. 2. Hook the unit onto the screw heads. Note:
Make sure to set the print size to correspond with the size of this page. If the dimensions of the paper output still deviate slightly from the measurements indicated here, use the measurements indicated here. for base unit 83 mm 100 mm One screw at either point
Panasonic Business Systems U.K. Panasonic House, Willoughby Road, Bracknell, Berkshire RG12 8FP Copyright:
This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.
2008 Panasonic Communications Co., Ltd. All Rights Reserved.


KK0708YH0 (UK)


Technical specifications

Product TypeDigital phone
Body ColorBlack
Phone Features
Dialer TypeKeypad
Dialer LocationBase
Conference Call CapabilityYes
SpeakerphoneYes ( digital duplex )
Caller IDYes
Voice Mail CapabilityYes
Call ForwardingYes
Call TransferYes
Call HoldYes
Function ButtonsFWD/DND key , conference button, voice mail button, speakerphone button, transfer button, recall button, navigator key , intercom button, flash button, pause button, mute button, hold button, redial button
Programmable Buttons Qty24
Volume ControlYes
Ringer ControlYes
Ring Tones30
IndicatorsVoice message waiting indicator
Phone Memory
Phone Directory Capacity100 names & numbers
Call Log Capacity100 numbers
TypeLCD display - monochrome
Display LocationBase
Line Qty3
Character Qty24
Connections1 x extra device port (XDP) 1 x headset jack
Placing / MountingWall-mountable, table-top
Cables IncludedPhone line cable
Included AccessoriesWall bracket
Universal Product Identifiers
Part NumberKX-DT343-B



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