CASE STUDY: ABBOTSFORD (BC CANADA) CHRISTIAN SCHOOL
Panasonic Upgrade Brings Unified Communications to Multi-Campus School
Portions of the telecom system at the Abbotsford Christian School, one of the largest Christian Schools in British Columbia, Canada, had become outmoded and needed replacement. Since the school consists of three divisionselementary, middle, and secondarylocated on two separate campuses, school officials used the opportunity to also simultaneously streamline the entire systems infrastructure and add several needed features, including wireless capability and email integration. The school asked us to identify a cost-effective and reliable communications solution that was capable of keeping everyone wirelessly in touch and streamlining the network between campuses, says Erling Lassesen, Manager of Adtech Systems Inc. of Abbotsford, BC. The system also had to be flexible and dynamic enough to offer all of the special features the school needed for their specific application. Given these parameters, Lassesens team recommended a Panasonic KX-TDE Communications Platform a robust, cost-effective, and diverse communications system that is engineered with features that complement a decentralized, mobile business environment. The state-of-the-art wireless capability also would enable teachers who are away from their desks to still remain in communication with each other, while the systems advanced network was perfect for a school with multiple campus locations. The Panasonic TDE system was ideally suited to satisfy all of the project requirements, says Lassesen. The TDE offered the ability for staff to Email voice messages, and also provided total cell phone integration; virtual mailboxes for teachers without home rooms; the ability to use a single telephone number for all three schools, and seamless communications between campuses. The system Adtech installed comprised a Panasonic KX-TDE200 with a Panasonic KX-TVM200 at one campus to serve the middle and secondary schools, and a Panasonic KX-TDE100 with a Panasonic KX-TVM50 at the other campus to serve the elementary school. Adtech had previously installed a Panasonic KX-TDA200 at the middle school in 2004, when the campus was first constructed. That system was easily upgraded to a Panasonic KX-TDE200 by simply replacing a single card, thanks to the systems flexible modular design. One of the biggest factors for our recommendation of the Panasonic KX-TDE200 system was its cost-
The robust and flexible Panasonic TDE system that was installed at Abbotsford (BC) Christian School has vastly improved, expanded and streamlined all of the schools telephony capabilities.
effectiveness, says Lassesen. The initial cost of the system fit within the schools budget and still provided all of the key features they needed. Moreover, the ISDN PRI channels and voicemail/Email integration were included because of Panasonics licensesthere was no cost differential between 10 or 1,000 mailboxes with voicemail integration. The team installed 140 telephones, including Panasonic KX-T7667 telephones in offices and classrooms and KX-DT343 telephones for school administrators and office staff. Receptionists were additionally supplied with KX-DT390 60-button DSS Units that feature easy call management, message waiting lamps for teachers who have virtual mailboxes, and advanced recording capabilities. Originally, the system utilized standard incoming telephone lines, which were supplanted shortly thereafter by ISDN PRI lines. Fiber optics lines were already in place to support the Local Area Network (LAN) between the two campuses. Since the PRI line was situated at the secondary campus, the Adtech team needed to ensure the outgoing lines at the remote elementary campus were transparent. This was done by using Automatic Route Selection. With the integration of the new system, the school was able to migrate to a unified system using an ISDN PRI line, which can handle up to 23 voice channels on a single circuit. This means that more than 100 telephone numbers

can be amortized across 12 or more telephone lines, instead of 100 individual lines for each telephone number. But there was a snag. A few months after the system was installed, calls started to drop off at one of the campuses. The Adtech team installed Wireshark, a network protocol analyzer, onto two of the schools servers. Adtech has remote access to these servers and used Wireshark to capture the IP Packet data that was being sent between campuses. As it turns out, the QoS bit was not set to allow voice packets priority over data so the team changed its settings. However, the problem persisted for a while. Eventually, additional traces were conducted and a complete data package was
provided to Panasonic for FTP download and review. Within 48 hours, the Panasonic technical team recommended a solution, which worked. Working with the Panasonic team was a pleasure because of their responsiveness and comprehensive product knowledge, says Lassesen. Its another reason we have a passion for Panasonic products. Today, Abbotsford Christian School has a state-of-the-art and robust telephone system that is modular and expandable so future upgrades will be easy to install. The system has also improved the communications abilities of the schools administration and faculty members and created the perception of a unified single school, despite its multiple locations.
Receptionist Nilah Lewis is ready to take on just about any communications challenge, thanks in part to the built-in flexibility offered by the two Panasonic 60-button KX-DT390 units added to her KX-DT343 telephone.

Panasonic Telephone Systems

Panasonic KX-T7667

Digital Proprietary Telephone
www.voicesonic.com Phone: 877-289-2829

Quick Reference Guide

Important Information
Panasonic KX-T7667, Panasonic KXT7667, KX T7667, KX-T7667, KX-T7667B, KX-T7667W, KX-T7667
If you are having problems making calls, unplug the extension and connect a known working telephone. If the known working telephone operates properly, have the defective telephone repaired by an authorized Panasonic Factory Servicenter. If the known working telephone does not operate properly, check the KX-TDA series Business Telephone Systems and the internal extension wiring. Keep the unit away from heating appliances and devices that generate electrical noise, such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the unit. This unit should not be placed in rooms where the temperature is less than 5 C (41 F) or greater than 40 C (104 F). Allow 10 cm (3-15/16 in) clearance around the unit for proper ventilation. Avoid environments with excessive smoke, dust, mechanical vibration, shock, or direct sunlight. Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzine or thinner. Use only the correct Panasonic handset. Do not disassemble this unit. Dangerous electrical shock could result. The unit must only be disassembled and repaired by qualified service technicians. If damage to this unit exposes any internal parts, immediately disconnect the telephone line and mains supply. Then return the unit to a servicenter. Never attempt to insert wires, pins, etc. into the vents or other holes of this unit. WARNING:
TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THIS HANDSET EARPIECE IS MAGNETIZED AND MAY RETAIN SMALL FERROUS OBJECTS. DISCONNECT THE TELEPHONE LINE CORD FROM THIS PRODUCT IF THIS PRODUCT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED SERVICENTER.

IMPORTANT NOTICE:

Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power, is available for use in an emergency.
Included Accessories: (for extra orders, call toll free 1-800-332-5368)
Handset. 1 Telephone Line Cord. 1 Handset Cord. 1 Stand. 1
Please read other important information on pages 11-13 before use. Document Version: 2006-05

Features List

Outside (CO) Line button

Off-hook

On-hook

Feature number

(ICD Group)
Incoming Call Distribution Group button

R.B. Tone

Direct Station Selection button

C. Tone

Confirmation Tone

Ringback Tone

Feature

To an extension

Operation Making Calls Making Calls

To an outside party

Calling Redial Quick Dialing

To store

extension no.

outside phone no.

quick dial no. desired no. (max. 32 digits)

One-touch Dialing

To dial
assigned as a One-touch Dialing button 0

Operator Call

Personal Speed Dialing System Speed Dialing Doorphone Call

personal speed dial no. (2 digits)
desired no. (max. 32 digits)
personal speed dial no. (2 digits) To dial system speed dial no. (3 digits)

doorphone no. (2 digits)

To set While hearing a busy tone

To cancel

Automatic Callback Busy
To answer from an idle extension While hearing a callback ring
To answer from an idle outside line While hearing a callback ring outside phone no.

During a Conversation

To hold
To retrieve a call at the holding extension

Call Hold

To retrieve an outside call from another extension
Feature Operation During a Conversation
extension no. To an extension To an outside party

Call Transfer

Useful Features

To set/cancel

During a conversation using the handset

Off-hook Monitor

To set

SP-PHONE SP

parking zone no. (2 digits)

Specified Auto

Call Park

To retrieve

stored parking zone no. (2 digits)
To add other parties during a conversation desired phone no.
Multiple Party Conversation

Talk to the new party.

Talk with multiple parties.

To leave a conference

Call Pickup
extension no. group no. (2 digits)

Directed Group

Sending a Call Waiting Tone Answering a Call Waiting
While hearing a busy tone

Wait for an answer.

To hold the current call then talk to the new party
* Disregard this step if both parties are extensions.
Feature Operation Useful Features

To page

To answer
paging group no. (2 digits)

Announce.

Wait for an answer. C. Tone

Paging

To allow/deny a paged announcement

Deny Allow

Message Waiting

Caller Called extension

To leave a message waiting indication When the called extension is busy or does not answer

To call back

Log-in/Log-out
1 For Log-in 0 For Log-out
ICD Group Specified extension no.

Before Leaving Your Desk

message no. (1-9)

parameter (if required)

Setting Absent Message
Both Calls Outside Calls Intercom Calls

Call Forwarding

All calls Busy No answer Busy/ No answer Cancel

CO line access no.

Feature Operation Before Leaving Your Desk

To lock

Extension Dial Lock

To unlock

extension PIN* (max. 10 digits)

*PIN: Personal Identification Number
Setting the Telephone According to Your Needs

Do Not Disturb

Set Cancel

Extension Feature Clear

hour/minute (4 digits)

Timed Reminder

once daily
To stop or answer the ring back

No Call Tone

To set/cancel for intercom calls
To set/cancel for outside calls

Receiving Call Waiting

Whisper OHCA

No tone Tone

For more details, refer to the Business Telephone System User Manual or consult your dealer. You can change the flexible CO buttons to the feature buttons. Location of Controls is shown on pages 7-8.
Settings on the Programming Mode
To enter the program mode To exit

Operation

Loop-CO (L-CO) Single-CO (S-CO) Direct Station Selection One-touch Dialing Incoming Call Distribution Group (ICD Group)

FWD/DND - Both calls 2 3

CO line no. extension no. desired no.

No line

FWD/DND - Outside calls FWD/DND - Intercom calls Account Conference Log in/ Log-out

ICD Group no.

Preferred Line Assignment-Outgoing

+ CO button no.

An idle outside line
A CO/ICD Group button Intercom No line The longest ringing line An assigned outside button
Preferred Line Assignment-Incoming
Ringing (Tone Call) Directly (Voice Call) Ring only No (No tone)
Alternate ReceivingRing/Voice
Call Waiting for Outside calls Call Waiting Selection Call Waiting Tone Type Selection
Extension PIN [Personal Identification Number] (PIN-max.10 digits)

Yes (Tone)

0 No Call 0

Tone 1

1 Tone 1

Tone 2

To set an extension PIN extension PIN same PIN
To change a stored extension PIN to new one
stored extension PIN new PIN same PIN
Station Programming Data Default Set

Location of Controls

LCD (Liquid Crystal Display) with Backlight

Headset Jack 1

Microphone 6
PROGRAM: Used to enter and exit the personal programming mode. CONF (Conference): Used to establish a multiple party conversation. INTERCOM: Used to make or receive intercom calls. FWD/DND (Call Forwarding/Do Not Disturb): Used to perform Call Forwarding or Do Not Disturb. FLASH/RECALL: Used to disconnect the current call and make another call without hanging up.
AUTO ANS (Auto Answer)/MUTE: Used to receive an incoming call in hands-free mode or mute the microphone/handset during a conversation. AUTO DIAL/STORE: Used for System/Personal Speed Dialing or storing program changes. REDIAL: Used to redial the last dialed number. TRANSFER: Used to transfer a call to another party. HOLD: Used to place a call on hold.

SP-PHONE (Speakerphone): Used for the hands-free operation. Navigator Key: Used to adjust the volume and select desired items for each function. Flexible Outside (CO) Line Button: Used to make or receive an outside call. Pressing this button seizes an idle outside line automatically. (Button assignment is required.) Also used as feature buttons. (Button assignment is required.) PAUSE: Used to insert a pause during dialing.
MESSAGE: Used to leave a message waiting indication or call back the party who left the message waiting indication. Message/Ringer Lamp: When you receive a call, the lamp flashes red. When someone has left you a message, the lamp stays on red.

Setting

Speaker/Ringer/Handset/Headset Volume
Speaker Volume Ringer Volume Handset/Headset Volume
While in hands-free conversation While on-hook or receiving a call While using the handset or headset

Press UP or DOWN.

LCD Contrast/Headset Mode

While on-hook

LCD Contrast

Headset Mode

Ring Tone

Press Twice.

*1 The ring tone pattern of patterns 09 to 30 is the same as pattern 01.

LCD Backlight

Automatic *2 Always On Always Off
*2 Default setting: Automatic

Tilt Angle

The tilt angle of the unit can be adjusted. To adjust the angle, insert the stand into the desired holes as shown below.

< LOW >

< HIGH >

Connection

The telephone line cord (included) To the main unit ( TO MAIN UNIT )

< Back view >

Headset
CAUTION Ensure the cord is inserted in the groove to prevent damage to the connector.
Headset (not included) Recommendable: KX-TCA86, KX-TCA91, KX-TCA92 Not compatible: KX-T7090

Wall Mounting

1 Pull down the handset hook until it locks,
so the tab holds the handset.
3 Mount the unit on the wall.

83 mm (3-1/4 in)

2 Remove the attached stand.
To temporarily place the handset down during a conversation, hook it over the top edge of the phone as shown.
Important Safety Instructions
When using this unit, basic safety precautions, including those below, should always be followed to reduce the risk of fire, electric shock and injury to persons. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3. Unplug this unit from the main unit before cleaning. Do not use liquid or aerosol cleaners. Clean with a damp cloth. 4. Do not use the unit near water, for example, near a bathtub, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. 5. Place this unit on a flat surface. Serious damage and/or injury may result if the unit falls. 6. The unit should never be placed near or over a radiator or other heat source. 7. Do not allow anything to rest on the extension cord. Do not locate this unit where the cord may be stepped on or tripped on. 8. To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords. 9. Do not insert objects of any kind into this unit through openings, as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the unit. 10. To reduce the risk of electric shock, do not disassemble this unit. Only qualified personnel should service this unit. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock. 11. Unplug this unit from the main unit and have the unit serviced by qualified service personnel in the following cases: A. When the extension cord is damaged or frayed. B. If liquid has been spilled on the unit. C. If the unit has been exposed to rain or water. D. If the unit does not work normally by following the manual. Adjust only controls covered by the manual. Improper adjustment may require repair by an authorized servicenter. E. If the unit has been dropped, or damaged. F. If the unit's performance deteriorates. 12. Avoid using a telephone (other than a cordless type) during an electrical storm. There is a remote risk of electric shock from lightning. 13. Do not use the telephone in the vicinity of a gas leak to report the leak.

SAVE THESE INSTRUCTIONS

FCC Information
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: To assure continued compliance with FCC rules, do not make any unauthorized changes or modifications to this equipment would void the user's authority to operate this device. When programming emergency numbers and/or making test calls to emergency numbers: 1) Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. 2) Perform such activities in the off peak hours, such as early morning hours or late evenings.

Customer Information

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##Txxxx. If requested, this number must be provided to the telephone company. If trouble is experienced with this equipment KX-T7667, for repair or warranty information, please contact: Panasonic Services Company BTS Center 1225 Northbrook Parkway Suite 1-216 Suwanee GA 30024 If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Hearing Aid Compatibility: This telephone provides magnetic coupling for hearing aids. Use only handsets or other acoustic devices with this equipment that are compliant with the hearing aid compatibility requirements of FCC Part 68.

Other Important Information
When you ship the product: Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs. Product service: Panasonic Servicenters for this product are listed in the servicenter directory. Consult your certified Panasonic dealer for detailed instructions.
For your future reference
SERIAL NO. (found on the bottom of the unit) NAME OF DEALER
DEALER'S ADDRESS DEALER'S TEL. NO.

DATE OF PURCHASE

Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2006 Panasonic Communications Co., Ltd. All Rights Reserved.
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Phone: 877-289-2829
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