Panasonic Puts You in Command
Offering many unique combinations of features when a Panasonic Voice Processing System is integrated with a Panasonic Telephone System.
KX-TVA50 and KX-TVA200 Features
System Features Alternate Extension Group Auto Forwarding Automated Attendant Broadcasting Messages Busy Coverage Mode Call Transfer to Outside Line Caller ID3 Call Routing (APT/DPT Integration Only) Caller ID Screening (APT/DPT Integration Only) Caller Name3 Announcement Personal (APT/DPT Integration Only) Caller Name3 Announcement System (APT/DPT Integration Only) Class of Service (COS) Company Greeting Company Name Covering Extension Custom Service Daylight Saving Time Assignment Dial by Name DID Call Routing (DPT Integration Only) E-mail Integration Extension Group Fax Management Hold Holiday Service Intercom Paging (APT/DPT Integration Only)

KX-TVA50 / KX-TVA200

Voice Processing Systems
Subscribers Features Interview Service List All Names Logical Extension (All Calls Transfer to Mailbox) Message Delivery, Internal Message Reception Mode Message Waiting NoticationDevice Message Waiting NoticationLamp Multilingual Service No Answer Coverage Mode On Hold Announcement Menu Operator Service PIN Call Routing Play System Prompt After Personal Greeting Port Service Rotary Telephone Service Service Access Commands Service Groups System Clock System Prompts Time Service (day, night, lunch, and break) Trunk Service (Universal Port) (APT/DPT Integration Only) Voice Mail Service Auto Receipt Conrmation Automatic Log-In (APT/DPT Integration Only) Autoplay New Message Bookmark Call Transfer Status Callback Number Entry Caller ID3 Callback (DPT Integration Only) Calling a Beeper (Pager) Delete Message Conrmation External Message Delivery Service Group Distribution List Personal Group Distribution List System Incomplete Call Handling Service Live Call Screening (APT/DPT Integration Only) Mailbox Capacity Warning Message Transfer One-touch Two-way Transfer (DPT Integration Only) Personal Custom Service Personal Greeting for Caller ID (APT/DPT Integration Only) Personal Greetings Playback Volume/Speed Control Private Message System Setting Features Auto Conguration (APT/DPT Integration Only) Custom Service Builder Default Mailbox Template Password Administration Recording by System Administrator Service Mode System Backup/Restore System Reports System Security Time Synchronization (DPT Integration Only) Receive Message Message Recovery Remote Call Forwarding Set (DPT Integration Only) Subscriber Tutorial Temporary Personal Greeting Timed Reminder Setting (DPT Integration Only) Toll Saver (APT/DPT Integration Only) Two-way Record (APT/DPT Integration Only) Two-way Transfer (APT/DPT Integration Only) Unlimited Message Length Urgent Message VM Menu (DPT Integration Only)
Voice KX-TVA50 and KX-TVA200 Maximum Capacities and Specications

KX-TVA50

KX-TVA502 KX-TVA524 KX-TVA594 KX-TVA296 KX-TVA204 2-Port Hybrid Expansion Card Memory Expansion Card LAN Interface Card Modem Card 4-Port Digital Expansion Card 1 1

KX-TVA200

Initial Conguration and Expansion Capabilities
No. of Ports Recording Time Initial Conguration Maximum Initial Conguration Maximum 4 hours 8 hours 1000 hours

Specications

Custom Services Number of Messages Length of Personal Greeting Message Message Retention Time Maximum Message Length Maximum Combined Length of Message per Mailbox Number of Mailboxes Power Source DC Input Dimensions (W x H x D) Weight Up to 100 Limited by Storage Time Up to 360s (programmable) 1 to 30 days (programmable) 1 to 60 minutes (programmable) 1 to 600 minutes (programmable) 62 Subscriber + 2 Manager 1022 Subscriber + 2 Manager 100 V AC to 240 V AC, 0.25 A, 50 Hz/60 Hz 9 V, 0.75 A (6.75 W) 9 7/8" (W) x 12 3/8" (H) x 2 7/8" (D) 4.41 lbs 100 V AC to 240 V AC, 1.5A, 50 Hz/60 Hz 40 V, 1.38 A (55.2 W) 10 7/8" (W) x 14 7/8" (H) x 4 5/8" (D) 9.7 lbs
1 - This brochure describes features that are available when a Panasonic KX-TVA voice processing systems are digitally integrated with a Panasonic Digital Hybrid IP-PBX system. Some features may be available only when the systems are digitally integrated and digital telephones are utilized. See your dealer for details. 2 - Must be connected to a PBX that supports Message Waiting Lamp. 3 - Requires subscription to Caller ID service offered by certain telephone companies for a fee.

The Perfect Voice Processing System for Your Growing Business
Affordable Voice Messaging Automated Attendant Service Complete Customization
Panasonic Consumer Electronics Company Division of Matsushita Electric Corporation of America Executive Ofces: One Panasonic Way, Secaucus, NJ 07094 (201) 348-7000 www.panasonic.com/csd
Design and specications subject to change without notice.
Panasonic Customer Service 9 am - 9 pm (EST) Monday Friday 10 am 7 pm (EST) Saturday & Sunday 1-800-211-Panasonic consumerproducts@panasonic.com

CSD060380SS

VersatilityCustom Design Your System
Panasonic KX-TVA Voice Processing Systems offer much more than voice mail and automated attendant service. You also get versatile features and options, such as bilingual service and custom service that let you custom design your system to meet your specic needs. Digitally integrating a Panasonic Voice Processing System with one of the Panasonic Digital Hybrid IP-PBX Systems1 will provide additional advanced features that are only available when connected to a Panasonic KX-TDA System.
Voice Mail Service The KX-TVA50 supports 64 and the KXTVA200 supports 1024 individual, password protected mailboxes that can hold a programmable number of messages each. Each mailbox owner may record a general message for after-hours use, and a busy greeting that lets the caller know if youre on the phone or away from your desk. After receiving messages, the system can notify you in several different ways. (See ENHANCED MESSAGE NOTIFICATION.) Automated Attendant Service The auto-attendant answers incoming calls and routes the caller to the appropriate extensions or departments. Individual extensions can be set up with options for call screening, call blocking, or intercom paging. Interview Service Allows you to set up a mailbox that will deliver and record responses up to ten questions. Use this customer-friendly service to take orders, conduct surveys, collect suggestions, or to record requests for appointments. Custom Service Often used in conjunction with automated attendant service, custom service allows callers 1-digit access to department extensions, information announce-ments or other system features. For example, a caller could hear a menu as follows, To hear our daily specials, press one for directions, press 2 Direct Mailbox Access1 Mailbox owners can retrieve new messages simply by pressing the Message Waiting button. Subscriber Tutorial The KX-TVA makes setting up your mailbox for the rst time easy. When you access your voice mail for the rst time the system will instruct you to set your password, record your name and record your personal greeting for the following: No Answer, Busy and After Hours greetings. Bilingual Voice Prompts All the necessary system recordings are factory programmed in 7 languages, but 3 other languages may also be recorded. The opening greeting can be set to allow the caller to choose a language, and you can even program different incoming phone lines to be answered in different languages a great feature for businesses operating in multi-cultural communities. External Message Delivery Allows you to pre-record a message and specify the phone number to be called and the time and date for the message to be delivered. If the destination number is busy at the specied time, the call can be re-dialed up to 15 times. You can even program in a password to ensure that your message is delivered only to the appropriate party. Enhanced Message Notication Each mailbox user can be notied of new messages in several different ways: The message lamp2 on your extension will light. Your pager will alert you to call your mailbox. Your pager will display the telephone/ intercom number of the caller. The system will call a predetermined telephone number to reach you. Email Integration The KX-TVA Voice Processing system can be connected to your Local Area Network (LAN) or Wide Area Network (WAN) providing integration with your email. When someone leaves a message in your voice mailbox the voice processing system automatically sends an email to your computer indicating that you have a message in your voice mailbox. The email lets you know, the date and time the message was received and includes the message in a wave le. When you open the email on your PC you can listen to the message and forward the message to anyone using email. Call Screening When this feature is utilized, the system records the callers name and announces it to the extension user before transferring the call. Each individual mailbox can activate or deactivate the feature. Live Call Screening1 Monitor your incoming calls while they are being recorded into your mailbox and, if desired, intercept the call. You can choose to hear your calls either through your telephones speaker or, for privacy, through the handset. Two-Way Record1 Allows the recording of a conversation (or any part of a conversation) by simply pressing a button on your telephone. This feature is ideal for quickly and accurately capturing important or highly detailed information from a caller. Once recorded, you can transfer the content to your secretary or another mailbox. Convenient fast-forward and rewind functions make it easy to listen and transcribe the recording. Two-Way Transfer1 Allows you to record a live conversation into another persons mailbox. Callback Number Entry The system can collect the telephone numbers of your callers before, after, or instead of recording a message, and include it in your beeper notication. The callers number will be displayed on your pager, allowing you to contact that person without rst having to retrieve his/her message.

Voice Mail Messages

Caller ID Callback When a caller leaves you a message, the PBX collects and modies the callers Caller ID3 information and stores it in the voice mail system, if provided by the telephone company. When you retrieve the message you have the option of simply pressing one key to call the person back using the modied Caller ID3 information stored in the system, making it very easy to return the call. Caller ID3 Name Announcement Now, you dont even have to look at your phone to identify certain callers. With Caller ID3 Name Announcement, you can store up to 200 pre-recorded audio messages that will be played through the telephones handset, matching a Caller ID3 number that is programmed with a pre-recorded message. Caller ID3 Personal Greeting Up to four personal greetings can be recorded and assigned to specic telephone numbers. The recording is then played when that specic number calls.3 Caller ID3 / DID Call Routing The system Administrator can assign up to 200 Caller ID3 numbers and program them to route the call to the desired extension, mailbox or custom service. Dial By Name Allows the caller to reach the intended extension or mailbox simply by dialing the rst three or four letters of the extension owners last name. Covering Extension As an alternative to routing calls to the voice mail system, each mailbox user can set a covering extension that can be used when he or she is not available to answer calls. Holiday Service The system can accommodate up to 20 custom greetings for holidays and can be programmed to play the special greetings on those days. Intercom Paging1 Noties you of an incoming call even if your extension is unanswered. The system will put the caller on hold, and use an internal or external paging function to announce I have a call for You can answer the call from anywhere in your facility by just dialing a pick-up code from any system phone. Fax Detection When a port receives a fax call (and a CNG tone is detected), the system will automatically transfer the call to the designated fax extension. This eliminates the need for a dedicated fax line. Timed Reminder Setting Subscribers can set a timed reminder and conrm the timed reminder setting from the subscriber service. Subscribers can do the following: Set the time and Mode Hour:1-12, Min:00-59, AM/PM, Cancel the timed reminded Review Current Setting Windows-Based Administration Designed primarily for the installer, the windows based programming tool has several convenient options for the system administrator to program and maintain KX-TVA Voice Processing systems. The system comes with an easy to use Windows-based programming tool that includes a custom service builder. The PC can be connected using the built in USB port or (Internal Modem). In addition, you can also access the system utilizing your Local or wide area network. The KX-TVA administration can also be done via the web.

Enhanced User Display with KX-TDA Interactive LCD Voice Mail Menus
What could be more convenient than using the display on Panasonic KX-T7600 series telephone to view, select and access the messages in your voicemail box? When the KX-TVA Voice Processing System is added to a KX-TDA System the KX-T7600 telephone displays are interactive with the Voice Mail. As a unied platform these products work together to share information including routing information and telephone key and display operations. The added benet is clear as day; you no longer need to remember all the key codes to handle voice messages. When a user calls the voice mail to retrieve their messages, the voice mail provides the appropriate screen display for the user to select a function. In the rst voicemail message screen you now have the option to receive and deliver messages, check message distribution (mailbox management), or check the status of the automated attendant. To check your Received Messages simply scroll down to that option and press the key, which brings you to the next screen displaying the Received Messages. As you can see in the next sequence there is a message from Allen Anderson, along with the Caller ID information. Thanks to this feature you no longer have to wait until the end of someones message to nd out the persons call back information. You can review each of your messages without listening to them, giving you the power to Play, Erase, or Save without spending the time listening to each one, you can easily organize and control all of your messages. It even allows you to set a personal greeting by simply pushing a button. Scroll through the Automated Answer screen and select the message to callers that best ts your busy schedule. With the LCD integrated voice mail menu, message control is at your ngertips! The Message/Ringer Lamp lights to indicate when a call comes in or when a message has been received.
KX-TDA50 Telephone System
Soft keys are used in conjunction with the display to select a function.
KX-TVA50 Voice Processing System LAN connection

Local Area Network (LAN)

Navigation key allows you to scroll through the messages on the LCD display.

1. Enter one of the following:
a) Enter the first few letters of the
subscriber's name (Dialing by Name feature). Once you have specified the recipients, you can record a message. Before sending your message, you can set any of the following:
2. 2 to accept. 3. Continue from "Recording Your

Message".

1 1. # 2. Using the dialing keys, enter the
You will receive notification once the recipient has played back the message. Finally, you can send your message immediately or set a message delivery time. 30
4. Continue from "Recording Your

Recording Your Message

8. Enter the day of the month for
to record your message. Press [2] to add another recipient (continue from "Specifying the Recipients by Number" or "Specifying the Recipients by Name (Dialing by Name)"). Press [3] to review the recipients. You can pause and resume recording by pressing [2]. If you pause for more than 20 seconds, recording will stop automatically.

9. 10. 11. 12.

to accept. to make the message urgent. to continue. to make the message private. to continue. to request a receipt. to continue.

2. Speak after the tone.

to set the delivery time of the message. to send the message immediately (continue from step 10).

13. Go on-hook.

6. Enter the desired delivery time,
External Message Delivery
Sending an External Delivery Message
You can send messages to outside parties and to PBX extension users who do not have their own VPS mailboxes. After you record your message, the VPS will dial the appropriate telephone numbers and/or extension numbers, and once the party on the other end answers the call, the VPS can play back your recorded message. You can specify message recipients by:
2. 6 3. Continue from "Specifying a Single
Recipient" or "Specifying Multiple Recipients (External Message Delivery List)".
a) Extension number b) Outside telephone number c) External Message Delivery List
number (see 5.7 External Message Delivery Lists) Unlike recipients who have their own VPS mailboxes, you have no way of knowing who may answer the call when the VPS sends an External Delivery Message. To protect the privacy of your messages, you may assign a password that must be entered by the other party before your message is played back. You can set Auto Receipt so that you will receive notification once the recipient has played back your message. You can also send your message immediately or set a message delivery time. Finally, recipients of an External Delivery Message can reply to your message, and can even set urgent and private message status. Note

This feature must be enabled for your mailbox by the System Administrator or System Manager. If you have any difficulties using this feature, consult your System Administrator.
Specifying a Single Recipient
1. 1 2. Enter the outside line access
number needed for making outside calls. To specify a PBX extension instead of an outside telephone number, enter the extension number, then continue from step 4.
3. Enter the outside party's telephone
number (including area code if needed). To insert a pause or special command in the middle of the telephone number, pause momentarily while entering the telephone number. The VPS will announce a list of available options, for example, "To insert a pause, press [5]. Press [4] to continue entering the telephone number.".
4. 2 to accept. 5. Enter a 4-digit password required
for listening to the message.
Press [#] if you do not want to set a password.
6. State the recipient's name after the
# for immediate delivery, then continue from "Recording Your Message". To set message delivery time, continue from "Setting Message Delivery Time".
3. Enter the day of the month for
Specifying Multiple Recipients (External Message Delivery List)
2. Enter the desired list number (
to request a receipt. to continue.
3. Enter a 4-digit password required
for listening to the message. Press [#] if you do not want to set a password.
2. 2 to accept. 3. Record your message after the
tone. You can pause and resume recording by pressing [2]. If you pause for more than 20 seconds, recording will stop automatically.
for immediate delivery, then continue from "Recording Your Message". To set message delivery time, continue from "Setting Message Delivery Time".
Setting Message Delivery Time
If you set a password required for listening to the message, make sure you notify each recipient what the password is.
1. Enter the desired delivery time,
If your PBX uses PRI lines, you may need to enter [#] at the end of outside telephone numbers. For more information, consult your System Administrator. Auto Receipt is not enabled by default. For more information, consult your System Administrator or System Manager.

APT or DPT Integration. For more information, consult your System Administrator or System Manager.
for no answer calls. for busy calls.
4. Select the desired Incomplete Call

Handling status.

for Leaving a Message.
2 for Transfer to Covering Extension. 3 4
for Intercom Paging. for Beeper Access.
for Transfer to Custom 5 Service.
for Transfer to Operator. for Return to Top Menu. The prompts heard will vary depending on the feature you set in step 4.
5. Follow the prompts as necessary.

to change. to accept.

7. Continue from step 4 to select
additional options, or go on-hook if finished.

8. Go on-hook.

When Call Blocking is enabled, blocked calls are treated by Incomplete Call Handling for no answer calls. Intercom Paging is only available with Panasonic KX-T series PBXs using
Assigning Your Covering Extension
A Covering Extension is an extension that receives your calls instead of you. Your calls can be transferred to your Covering Extension in 2 ways: a) By the Incomplete Call Handling Feature: When the Incomplete Call Handling feature handles the call (i.e., if you do not answer, if you are on another call, or if you have set Call Blocking), it will transferred to your Covering Extension if you have set Incomplete Call Handling to "Transfer to Covering Extension" (see 5.2 Incomplete Call Handling). b) By Pressing [0]: If the caller presses [0] during your greeting message or while recording a message for you, the call will be transferred to your Covering Extension. Note
You can change the dialing key that transfers your callers to your Covering Extension. If you assign the "Transfer to Operator" option in your Personal Custom Service to a dialing key other than [0], callers who press that dialing key will be transferred to your Covering Extension (see 5.17 Personal Custom Service). If you do not assign your Covering Extension, callers will be transferred to the operator instead.
2 2. 4 3. Enter the desired extension
number. If you have already assigned your Covering Extension and want to assign a different extension, press [1] before entering the desired extension number.
Once you assign a Covering Extension, remember to tell callers in your greeting message that they can "press [0] to be transferred to (name of your Covering Extension)".

Interview Mailbox

Recording Questions
An interview mailbox is a mailbox designed to ask questions to callers and record their answers. If you have an interview mailbox (not all subscribers do), you can record up to 10 questions and set the answer recording time individually for each question from 1 to 60 seconds. Your interview mailbox can be used, for example, to allow callers to place orders or request information from your company. You can ask them to record their names, address, and order or request information, and then you can note their information later while playing back their messages. You can even ask your System Administrator to create a Custom Service, for example, to record customer information for callers who call after business hours when your staff have already gone home for the day.

1 to change (record or rerecord) this question, then continue from step 4. 2 to skip to the next question, then repeat this step. 3 to skip to the previous question, then repeat this step. 4
to select a specific question. Enter the question number and [#], then repeat this step.
4. Record the question. 5.
6. 2 to accept. 7. Continue from step 3, or go onhook if finished.

Changing Answer Lengths

1 to change the answer length, then continue from step 4. 2 to skip to the next question, then repeat this step. 3 to skip to the previous question, then repeat this step. 4
to select a specific question. 41
Enter the question number and [#], then repeat this step.
4. Enter the answer length (160) in

seconds.

5. Continue from step 3, or go onhook if finished.

Deleting Questions

1 to delete the current question. 2 to skip to the next question, then repeat this step. 3 to skip to the previous question, then repeat this step. 4
4. Go on-hook if finished.
If you would like to use this feature, you must first be assigned an Interview Mailbox. For more information, consult your System Administrator.

Message Reception Mode

If you have an interview mailbox (see 5.4 Interview Mailbox) in additional to your regular mailbox, Message Reception Mode determines which mailbox is used when:
a) Calls are directed to your mailbox by
the "Leaving a Message" setting of the Incomplete Call Handling feature (see 5.2 Incomplete Call Handling).
1 to toggle between Interview Mode (interview mailbox) and Message Recording Mode (regular mailbox).

4. Go on-hook.

Not all subscribers have interview mailboxes. For more information, consult your System Administrator or System Manager.
b) Your extension is a Logical Extension
(i.e., your mailbox receives your calls automatically, perhaps because you do not have your own telephone for regular use).
Personal Group Distribution Lists
Personal Group Distribution Lists allow you to send messages to several subscribers at once (see 4.2 Message Delivery). You can create and edit 4 Personal Group Distribution Lists, and these lists can only be used by you. You can assign 40 group members (subscribers) to each list and record a name for each group (for example, "Sales Team", "Department Heads", etc.).
4 2. 3 3. Enter the desired Personal Group
Distribution List number (14).
1 to record a name for the group.

Before the System Manager can perform System Manager task, "System Manager Access from Telephone" must be enabled and Password for System Manager must be set by the System Administrator using KX-TVA Maintenance Console. The VPS will announce the number of total messages, the number of new messages, or the length of new messages depending on the COS settings of the System Manager.
If there are new messages in the mailbox, the messages will be played automatically. The System Manager can listen to them continuously without listening to the system prompts. This feature is only available when "Yes" is set for "Autoplay New Message" in the Class of Service (COS) settings. If the VPS is being programmed via KX-TVA Maintenance Console, the System Manager cannot create or edit mailboxes. The VPS will announce, "Sorry, this function is not available".
and your mailbox number. The System Manager's mailbox number is 99, 999, 9999 or 99999.
For more information on logging in, see 2.1 Logging in to Your Mailbox.

Setting Up Mailboxes

The System Manager's primary function is to create mailboxes for new subscribers and to maintain system organization by deleting unneeded passwords and mailboxes. Note
If the VPS is being programmed via KX-TVA Maintenance Console, the System Manager cannot create or edit mailboxes. The VPS will announce, "Sorry, this function is not available".
not be the same number as an existing mailbox. All Calls Transfer Mailbox Message Notification External Message Delivery Auto Forwarding Status Follow the steps listed below to create, edit or delete any mailbox parameter.
Creating and Editing a Mailbox
The System Manager can create and edit subscriber mailboxes by following the steps below. While editing a mailbox's parameters, press [1] to save the current setting or press [2] to leave the setting unchanged. When creating a new mailbox, the following parameters can be set: Mailbox Number Subscriber's Spoken Name The VPS allows a maximum of 10 s for each name. The name should be spoken slowly and clearly. (We recommend using the subscriber's last name.) Extension Number Initial 3 or 4 Letters of the Subscriber's Last NameEnter only the first 3 or 4 letters of the owner's last name. Initial 3 or 4 Letters of the Subscriber's First NameEnter only the first 3 or 4 letters of the subscriber's first name. Class of Service NumberEnter any COS number (1-62). Interview Mailbox Number Interview Mailbox Numbers must 70
1. Log in to the Main Menu.
See 6.1 Logging in to the System Manager's Mailbox.

1 to change the current setting.
2. Enter the Class of Service

Number (1-62).

3. 1 to assign or edit. 4. Enter the mailbox number. 5. 2 to accept. a) Subscribers Spoken Name 1.
to change the current setting.
f) Interview Mailbox Number
2. Enter the Interview Mailbox

Number.

2. Record the subscribers name. 3. 1.
g) All Calls Transfer Mailbox
1 to change the current setting (enable or disable).

b) Extension Number

h) Message Waiting Lamp
Notification for Unreceived Message

2. Enter the subscribers

extension number.
1 to change the current setting (enable or disable). 2
c) Initial 3 or 4 Letters of the

Subscribers Last Name

i) Device Notification for

Unreceived Message

1. 2. 1.
2. Enter the first 3 or 4 letters of

subscribers last name.

j) External Message Delivery
1 to change the current setting (enable or disable). If set to "Disable", continue from l).
d) Initial 3 or 4 Letters of the

Subscribers First

k) Prompt Mode 1.

subscribers first.

for Primary. for System. Enter System Prompt number (1-10). 71
e) Class of Service Number

for Caller Select.

to return to the Main
4 to accept the current setting, then continue from j). To change the current setting, continue from step 1.

Deleting a Mailbox

The System Manager should delete mailboxes that are no longer needed. When another person accesses the VPS, the action is automatically canceled.
l) Auto Forwarding Status 1.
1 to change the current setting (enable or disable). If set to "Disable", continue from Step 6.
m) Forwarding Mailbox Number 1.
to change the current setting. If there's no mailbox number is assigned, continue from Step 2.
2. 4 3. Enter the mailbox number.

to delete the mailbox.

2. Enter the forwarding mailbox
Resetting a Mailbox Password
When a password is forgotten, the System Manager must reset the password before it can be reassigned by the subscriber.

n) Forwarding Delay Time

2. Enter the delay time, and #. 3. 1. 2.

o) Forwarding Mode

1 to change the current setting (Copy or Move).

to delete the password.

to accept, then continue from l).
6. The Auto Forwarding Status
parameter is the last parameter to be entered. When this entry is completed, the prompt at step 3 will appear. Continue assigning or editing other mailboxes by repeating from step 4. 72
The password for System Manager cannot be deleted here. The System Administrator needs to reset their password using KX-TVA Maintenance Console. After the password is reset, the conditions will be as follows:

If the VPS is being programmed via KX-TVA Maintenance Console, the System Manager cannot change the Company Greeting and Incoming Call Service Setting. The VPS will announce, "Sorry, this function is not available".
2 to change Service Group setting.
4. Enter the Service Group Number
5. Select the desired Time Service

period entry.

for Day Time service. for Night Time service. for Lunch Time service. for Break Time service.
1 to change the Company Greeting. 2 to change the Incoming Call Service.
1 to change the setting, then continue from step 8 for the Company Greeting setting, or step 10 for the Incoming Call Service setting. 2
8. Select the desired setting entry.
1 to select a Company Greeting number. 2 to select the System Greeting, then continue from step 12. 3 to disable, then continue from step 12.
9. Enter a Company Greeting number
(1-32), then continue from step 12.
10. Select the desired setting entry.
1 to set Voice Mail Service, then continue from step 12. 2 to set Automated Attendant Service, then continue from step 12. 3 4
to set Custom Service. to set Interview Service.
11. Enter the Custom Service number
(1-100), or the Interview Mailbox number.
Changing Service Group Assignment

2. 3. 4.

1 to change Service Group Assignment. 1 2
for Port setting. for Trunk setting.
5. Enter the Port/Trunk number. 6.
1 to change the service group, then continue from step 7. 2
7. Enter the Service Group Number
(1-8). (1-8, or 9: to disable [for Trunk setting only])

Delivering Messages

The System Manager can deliver a message to multiple subscribers with one operation. Messages can be sent to all subscribers (Broadcasting Message feature) or to specified subscribers only. When delivering a message to specified subscribers, the System Manager can receive verification when the recipients listen to the message.
Delivering Messages to All Mailboxes (Broadcasting Messages)
The Broadcasting Messages feature allows the System Manager to deliver the same message to all subscribers' mailbox at the same time. The message has top priority to other regular message to be heard, other than that, it is treated like a regular message. This feature is useful when informing subscribers about the current VPS status such as remaining hard disk capacity, requesting that unnecessary messages be erased, etc.
to record a broadcast message. 1 2
Delivering Messages to Specified Mailboxes
Use this feature to deliver the same message to one or more subscribers by specifying their mailbox numbers.
2. 3. Enter the mailbox number of the
intended recipient. Enter by name by pressing [#] [1] first.
Use a Mailbox Group by specifying its number.

14. 15.

to accept. to record a message. Press [2] to add mailbox numbers. Press [3] to review the mailing list. Press [ ] to cancel message transfer.

One of the Message Manager's functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes (Mailbox Groups may be used). This can be done at any time using the telephone.
See 7.1 Logging in to the Message Manager's Mailbox.
to listen to new messages. to listen to old messages.
3 to listen to deleted messages.
3. The VPS plays each message,
identifying the sender and indicating when the message was recorded.

to repeat this message.

to replay the previous to play the next

message.

to listen to the message envelope. VPS programming determines if the message envelope is played before each message, after each message, or only when you press [2] [3]. 2 to resume Bookmark 5 (when Bookmark is set). to save as new (when the new message is listened). 3 4
to erase this message. to reply.
to rewind. to fast forward. to transfer. to listen to the entire menu.
Messages left in the General Delivery Mailbox should be transferred to their intended recipients on a regular basis. The Message Manager can add his or her own voice comments when necessary. When a message is transferred, the original message is not deleted from the General Delivery Mailbox; it must be deleted manually.
to transfer new messages. to transfer old messages.
3 to transfer deleted messages from General Delivery Mailbox.
3. The VPS plays the first (next/last)

to transfer the message.

4. Enter the destination mailbox
to accept. to record a comment. Press [1] to transfer messages without comment. Press [3] to add a mailbox number. Press [4] to review the Mailing List.
to end recording. to accept. 91
Setting Up Message Waiting Notification
to change the Message Waiting Lamp Notification Status. 1 2
The VPS can notify the Message Manager when unplayed messages are waiting in his or her mailbox by turning on the message waiting lamp and/or calling a external device (i.e., telephone or beeper). The VPS can also send notification via email if the System Administrator has enabled this feature.
Setting Notification by Message Waiting Lamp
The VPS lights the message waiting lamp on the Message Manager's extension when a new message is recorded in the Message Manager's mailbox. Note

1 to change or assign the telephone number 2 setting. 2
14. Enter the telephone number using

(0-9, ). to accept.

The VPS will announce, "Sorry, this function is not available".
The system clock can be set directly from the telephone. It is important to set the clock accurately because Message Waiting Notification, External Message Delivery, redialing and rescheduling of External Message Delivery, and Automatic Message Deletion are all scheduled using this setting. The System Administrator and System Manager are also able to set the clock. If the start and end dates for daylight saving time are programmed, the VPS automatically adjusts the time for daylight saving time. Note
The Message Manager cannot set the system clock while:
3. Enter the current time, then
the VPS is being programmed via KX-TVA Maintenance Console. the System Manager is configuring mailboxes, Classes of Service (COS), or customizing the System Manager's Mailbox.
6. 1 to change current setting. 7. Enter the current month, then
8. Enter the day, then #. 9. Enter the last 2 digits of the year,

Recording Messages

The Message Manager is responsible for recording various system messages (menus, voice labels, system prompts, and system caller names) and is also responsible for maintaining the following: Company GreetingsA maximum of 32 company greetings for business/ non-business and lunch/break hours as well as holidays can be selected, recorded, or deleted as necessary. Company Name Custom Service Menus (maximum length: 6 min each)A maximum of 100 custom service menus can be recorded. These menus guide callers to the services they require without the need for a human operator. Voice Labels (maximum length: 6 min each)A maximum of 20 Mailbox Groups can be created by the System Administrator. Each list can have a voice label. System Prompts (maximum length: 6 min each)The Message Manager can change system prompts by recording new prompts and restoring them. Multilingual Selection Menu (maximum length: 6 min)With this menu, callers can select the language they prefer for voice guidance). For example, the Message Manager can record a menu that announces: For English, press (7). For French, press (8). For Chinese, press (9). The System Caller Names (maximum length: 10 s each)A maximum of 200 Caller ID numbers can be registered by the System Administrator. The Message Manager

4. Enter the Caller ID List Number*1
(1-200). Enter [ ] to continue from step 3.

to change the name.

f) 2 to accept. g) Repeat steps 5b to 5f to record

other prompts.

If a name has not yet been recorded for this Caller ID number, continue from step 6. Press [2] to accept or [3] to erase the current name, then continue from step 4.
6. To change all prompts one after

another.

a) 2 b) Enter the prompt number you
7. 2 to accept. 8. Repeat steps 4-7 to record names
for other Caller ID List numbers. *1 Guidance is "Caller Name Announcement number".
to change. to end recording.
e) 2 to accept. f) The VPS plays the next prompt
g) Repeat steps 6b to 6f to record
Remote Call Forwarding Set
FWD to Outside must also be enabled in the COS setting in the PBX for the Message Manager.
The Message Manager can program his or her extension from a remote location to forward various types of calls to the desired extension or an outside telephone. There are 6 forwarding settings available: FWD AllForwards all incoming calls to a specified extension number. FWD BusyForwards all incoming calls to a specified extension number when the line is busy. FWD No AnswerForwards all incoming calls to a specified extension number when there is no answer. FWD Busy or No AnswerForwards all incoming calls to a specified extension number when the line is busy or there is no answer. FWD to OutsideForwards all incoming calls to telephone number 1 or 2 (preprogrammed in the Mailbox Setting), or to any other telephone number. FWD CancelCancels the forwarding setting. Note
The Remote Call Forwarding Set feature is only available when the VPS is connected to a Panasonic KX-T series PBX using DPT Integration. By default, the extension number for the Message Manager's extension (assigned for Operator 1 in the Day Mode) is "0". However, the default setting cannot be used with this feature. FWD to Outside must be enabled for the Class of Service (COS) assigned to the Message Manager.
Assigning Remote Call Forwarding Set
When connected to the KXTD500 or the KX-TDA series, the maximum number of characters allowed to be entered is 24; when connected to any other KX-T series PBX, 16.
2. 6 3. Select the desired forwarding

setting.

for FWD All. for FWD Busy. for FWD No Answer. for FWD Busy or No Answer.
2 to accept, then continue from step 10. Press [1] to change the telephone number, then continue from step 6.
9. 2 to accept. 10. The new settings are transmitted to
the PBX. If the forwarding setting or canceling has been completed properly, you will hear: "Call forwarding accepted" or "Call forwarding is canceled". Note

#8 (#T) Transfer to an Extn.
Return to Previous Menu 0 Help
## Switch to Prompts (Main Menu)
* These commands are also available with VM Menu. ** This command is available with VM Menu only. Note Commands [#5] and [#7] are available only when you have accessed Subscriber Service. [#5]: Log-in If you press [#5] while in Subscriber Service, you will hear: "Please enter your partys mailbox number". [#7]: Restart If you press [#7] while in Subscriber Service, you will return to the Main Menu (top menu) of Subscriber Service.
KX-TDA and KX-TAW Series Feature Programming for DPT Integration
The following VPS features are functional on any KX-T7xxx proprietary telephone that is connected to the PBX. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
Live Call Screening (LCS) Programming
LCS notifies subscribers when messages are being recorded in their mailboxes. 2 notification methods are available: hands-free or private. Hands-free allows the user to monitor the message as it is being recorded through the speakerphone and, if desired, intercept the call by lifting the handset. Private mode notifies the user (by sounding a tone) when a message is being recorded. By pressing the LCS button, the user can monitor the message and intercept the call by going off-hook. System Programming also determines whether the VPS continues to record after the user intercepts the call.
Live Call Screening Password Assignment
To allow the Live Call Screening feature to work at an extension, the extension must have the LCS button lit. To light this button, press the LCS button, then enter the password. This password prevents others from activating the LCS feature and listening to the messages as they are being left. (It is not necessary to enter Personal Programming to activate this feature.) PC programming may also be used to program this feature (see A2.6 Live Call Screening Assignment via PC Programming). Note
For KX-TDA and KX-TAW series PBXs, the term "Live Call Screening Password" used in this section indicates the Extension PIN (Personal Identification Number).
1. Lift the handset or press the SP-PHONE button. 2. Enter [ 799]. 3. Enter [1].

Screen output: Enter PIN

4. Enter a password (max. 10 digits), then press [#].
Screen output: Enter PIN Again
5. Re-enter the password, then press [#].
You will hear a confirmation tone, then a dial tone. Screen output: PIN set

Using VM Menu

LCD (Liquid Crystal Display)
Soft Buttons (S1 through S4)

Navigator Key

LCD (Liquid Crystal Display): Displays menus or options. Soft Buttons (S1 through S4): Used to select the item displayed on the bottom line on the display. Navigator Key: * Right or left key Used to skip between messages. Up or down key* Used to scroll up or down to view additional menus when available. When the Navigator Key is not used to select options, it can be used to adjust volume. 149

VM Menu Examples

<Playing Messages>
Follow the audible prompts to log in to your mailbox. Select "Receive Msg.", then press "ENTER" using the soft button.
Main Menu Receive Msg. Deliver Msg. Mbx. Management A.A. Status EXIT ENTER
Receive Msg. New Message Old Message Deleted Message EXIT ENTER
To play new massages, select "New Message", then press "ENTER" to accept.
3 messages ROBINE S AUG24 03:47PM! MBX 203 AUG24 11:04AM! 3275307 AUG24 09:23AM! EXIT ALL ENTER
Select the desired message to play, then press "ENTER" to accept. Press "EXIT" to go back to the previous menu or "ALL" to play all messages. The message will start playing. Press "EXIT" to go back to the previous menu, "CLBK" to call the message sender, or "ERASE" to erase the message. Press "SHIFT" to toggle the three menus. The items displayed on the bottom line will change.
ROBIN SCHNEIDER MBX 120 AUG24 03:47PM NEW 00:03:12 **-------SHIFT EXIT CLBK ERASE
ROBIN SCHNEIDER MBX 120 AUG24 03:47PM NEW 00:03:12 **-------SHIFT RBOOK SNEW RPLY
ROBIN SCHNEIDER MBX 120 AUG24 03:47PM NEW 00:03:12 **-------SHIFT RPEAT TRNSF PAUSE
<Setting Automated Attendant Status>
Follow the audible prompts to log in to your mailbox.
Select "A.A. Status", then press "ENTER" using the soft button.
A.A. Status Call Transfer Status Covering Extn. Msg. Reception Mode Incomplete Handling EXIT ENTER
Select "Call Transfer Status", then press "ENTER" to accept.
Select "SEL" to accept.

Disable All

Call Blocking

Call Screening

Intercom Paging

Beeper Access

Transfer to Mbx.
A.A. Service Status will be set. To set other features, press "ENTER", then follow the steps.
A.A. Status Call Transfer Status Covering Extn. Msg. Reception Mode Incomplete Handling EXIT

Glossary

Alternate Extension Group
The extensions assigned to an Alternate Extension Group receive transferred calls via the sequence specified as the group's "Alternate Extension Transfer Sequence".

APT Integration

System Report

The System Administrator or the System Manager can generate various System Reports to monitor the status of the VPS.

System Security

By default, the System Manager and Message Manager cannot access the VPS from their telephones until the System Administrator sets their passwords and allows them to access the VPS via their telephones. The System Manager and Message Manager must always enter their passwords in order to access the VPS. The System Administrator can also choose to set a default password for subscriber's mailboxes. If this setting is enabled, a default password is automatically assigned when mailboxes are created.
Temporary Personal Greeting
A special greeting that, if recorded by a subscriber, is heard by callers instead of the subscribers other Personal Greetings. Often used to inform callers of a temporary absence. A common example might be, "This is (name). I'm out of the office this week".

Time Synchronization

Available with DPT Integration only. When the date and time is set for the PBX or when DPT Integration is established, date and time data is sent from the PBX to the VPS.

Timed Reminder Setting

Available with DPT Integration only. Allows a subscriber to set a Timed Reminder by following system prompts provided by the VPS. Timed Reminder is a PBX feature that is similar to an alarm clock; the telephone will ring at the set time (once or daily) as set by the subscriber or Message Manager.

Toll Saver

Allows a subscriber to check his or her mailbox for new messages by calling the VPS from a preprogrammed Caller ID number, by dialing a preprogrammed DID number, or by dialing a telephone number that connects the call to a preprogrammed outside line of the PBX. Toll Saver is a cost-saving feature that lets the subscriber know if he or she has new messages by the number of rings heard before the VPS answers the outside call from the subscriber. If the VPS does not answer the call within a preprogrammed number of rings, the subscriber can disconnect the call and thus avoid telephone charges.