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Panasonic KX-TEM824 Manual

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Panasonic KX-TEM824About Panasonic KX-TEM824
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User reviews and opinions

Comments to date: 8. Page 1 of 1. Average Rating:
ichatter231 2:46pm on Thursday, November 4th, 2010 
This is not a PC headset, it works great with my AT&T 2-line desk phone. Slips on easily, ear piece is comfortable.
USSROVER 11:01pm on Sunday, October 24th, 2010 
Love this headset! It is super comfortable and makes it so easy to be on the phone while getting other things done... Just bought 2 more of these. The first broke after 4 years but I like them so much I keep buying. Very clear on both ends. Keeps one ear free.
kershaw 11:00pm on Wednesday, October 20th, 2010 
I would not buy a Panasonic KX-TCA60 Headset again. I expect phone headsets to last longer than five months before failing like this one did.
foraneagle2 10:08am on Wednesday, October 6th, 2010 
Don't take the risk of brain tumors - use a corded headset. 4 ft cord","Clear Reception","Durable","Excellent sound quality". Unfortunately, I have 4 slipped disks in my neck for which the pain radiates down my arm and into my hand. Great for high noise area's Clear Reception","Durable","Easy Controls Works like a charm. Clear Reception None
Tooly 5:43am on Wednesday, September 29th, 2010 
Excellent headset Great sound quality with my Panasonic cordless phone. I had one before but broke it putting it on over my baseball cap. great till it stopped working this thing worked great for about two months then all of a sudden it stopped working.
markpec 4:54pm on Saturday, June 26th, 2010 
Great quality ; low price ; comfortable ; Clear sound ; Loud for the person on the other end :D Maybe too loud.. :P
Aibolid 8:31pm on Saturday, May 8th, 2010 
I have had very good luck with most Panasonic products (vs SONY, which for me. Great quality and price. Works with all my wireless and wired phones that have a 2.5 mm jack Shipping cost
bquade 6:35am on Sunday, March 21st, 2010 
I purchased 6 of these for my technicians to use. Hands free operation in a noisy environment while they walk, climb ladders and use hand tools.

Comments posted on are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.




Advanced Hybrid System

The Best Cost Effective Solution
For All Your Communication Needs
For voice conversation - your telephone system is an integral part of your establishment and is your main tool of communication. It is your primary link to your business partners, customers, suppliers, employees, colleagues, friends, and even family members. The KX-TES824 Advanced Hybrid PBX System can cost effectively support all your personal and business communication needs. The system supports 3 outside (CO) lines and 8 extensions - all built-in so you can use the system straight out of the box. With optional cards, you can easily expand the capacity up to 8 outside (CO) lines and 24 extensions* as your needs grow. The system provides features that can satisfy the demands of the most sophisticated and cost conscious users. You can even connect a variety of communication devices, such as cordless phones, answering machines, computer modems, credit card verifiers, fax machines, and any other device that works with conventional telephone lines. Packed with so many features - the Panasonic KX-TES824 is ideal for a small business or home office requiring a flexible system with a high degree of sophistication.
* 8 of the extensions are ports used for Single Line Telephones.
Simple Yet Powerful Features
3-level Automatic Reception with Voice Guidance
Reduces Operator Call Traffic Multi Level Messages The KX-TES824 supports a Direct Inward System Access (DISA) function that allows outside callers to access any extension without going through an operator. Automatic greeting messages (3-levels) can be recorded by the operator or manager, directing the caller to an appropriate department or destination. For example: "Welcome to My Company. To speak to the Sales Dept please press 1, to speak to the Service Dept press 2, to speak to the operator press 3" (Level1). Then additional options can be added after each option, for example, "To check on deliveries, press 1, for credit card orders press 2, (Level 2). Customers can be given options on 3 different levels. Callers can also dial the desired destination not only to an extension, but also to a group of extensions*, or even outside lines. The DISA feature can drastically reduce the amount of call traffic handled by the operator - allowing the operator to spend more time with new or important customers. The system is smart enough to even detect an incoming fax transmission - routing the call automatically to a designated fax machine. This allows you to be able to receive faxes day or night without a need for someone to transfer the call, and removes any need for purchasing a special fax phone line.
All phones in the group will ring simultaneously, allowing any member of the group to answer the call.
Built-in Voice Message (BV)*
No Missed Calls and Lost Messages No Separate Voice Mail System Required Enjoy the business benefit and efficiency of using voice messaging without adding a separate voice mail system. The optional Voice Message Card ensures you'll never miss an important call - giving your customers the option to leave a message when you are not available. You can customise your voice mailbox by recording your own greetings, which will be played when you cannot answer your phone. Your callers can simply leave you a voice message directly into your personal mailbox, allowing you to receive private information without relying on hand-written notes and memos. Call Centres and Workgroups can use the common message area for recording caller messages that can be played back later by an operator or group member. For more advanced voice messaging needs, a Panasonic Voice Processing System (VPS) can provide for more professional flexibility and control. *

An optional Voice Message Card is required.
Caller ID Display on SLT's and APT's*
Caller Recognition Better Call Management The system is compatible with Caller ID service, which allows a user to see the caller's information before they answer a call. This function works on Analogue Proprietary Telephones (APT's) as well as Single Line Telephones (SLT's) that support Caller ID display. Proprietary display telephones can be used to also access the Caller ID log for the 20 most recent calls (Call Log) while the system itself has 300 common logs. The logged incoming calls can be called back easily.
* An optional card is required. Please contact your dealer or phone company to confirm if the Caller ID service is available in your area.

Flexible SMS Routing*

SMS (Short Message Service) messaging is an affordable and increasingly popular way to send text messages between fixed line and mobile telephones. You can customise the system to allow SMS message senders to address their messages directly to a specific user's SLT (Single Line Telephone), ensuring the desired user receives their messages quickly, and privately.
* An optional Caller ID card and an SMS-compatible telephone is required to send and receive SMS messages. Please contact your dealer or phone company to confirm that Short Message Service is available in your area.

Hybrid System

Wireless Telephone

Fax Connection

Paging System
Mus Doorphone Door Opener

Efficient Call Handling

Message Waiting* Uniform Call Distribution (UCD) with message
Improves the company image. Important business calls will not be missed. Shares the operator load. For handling many incoming calls quickly and efficiently, UCD with message allows incoming calls to be distributed uniformly to a group of extensions. If all stations in the UCD group are busy, the system plays a message to the caller - acting like a receptionist or a Music-on-Hold system. If still the UCD group remains busy, the call can be sent to a secondary DISA. This is especially useful for an office with high incoming call traffic with only one person to accept calls (queuing feature). Allows an extension user to notify the called extension of a message waiting when the called extension is busy or does not answer the call. Pressing the lit MESSAGE button of proprietary telephone can call back the called party automatically. * Analogue Proprietary Telephone only.

Day / Night / Lunch Mode

The system provides 'Day/Night' and 'Lunch' mode features, which can be used to change system behaviour according to the time of day. For example, you can designate which phones will ring for incoming calls after hours, or prevent outgoing calls at night.
Call Forwarding (Busy / No Answer / Follow-Me / to Outside)
Important business calls will not be missed. Incoming, intercom and transferred calls to your extension can be easily forwarded to another destination when you are on the phone or away from your desk. Calls can be directed to a preprogrammed number, such as your mailbox, another phone, or a mobile phone, improving efficiency and overall customer service. Forgot to forward your calls while in a conference room? 'Follow me' programming allows you to remotely set Call Forwarding from another phone at your office (e.g. meeting room), so calls to your extension will reach you while you are away from your desk.
Doorphones, Door Openers, and Doorbells*
The KX-TES824 supports up to 4 doorphones. As a visitor presses a doorphone button, a pre-assigned internal extension rings allowing the extension user to talk to the visitor. Standard doorbells can also be connected to the system to indicate doorphone calls with the familiar chime. If an optional Door Opener is connected, the extension user can even open the door and let the visitor in. *
An optional card is required.

5-party Conference

The system allows 5 different parties to have a telephone conversation simultaneously. Up to 2 outside lines can join a conference call.
Flexible and Simple Expansion
Panasonic offers you unprecedented flexibility and simple expansion of your TES824 system with optional cards. By adding optional cards, you can expand the system from 3 CO's / 8 extensions to 8 CO's / 24 extensions.

Proprietary Telephone

Economical Cost Management

Standard Telephone

Calling Activity Reports Station Message Detail Recording (SMDR)
The KX-TES824 can record or print out detailed call information such as the date, time, extension number, dialled number, duration, etc. SMDR records can help you effectively manage call costs, staff productivity and phone system usage.

Voice Mail System

Account Code Entry (Option / Forced / Verified)
Account codes can be used to identify outgoing external calls for accounting and billing purposes. The calling activities made with ID codes can be printed out (SMDR). 'Verified Account Code' is a very useful way to control call costs and to manage your telephone expenses more effectively.

sic on Hold Access to PC

Call Restriction
The system can be programmed to prohibit unauthorised outgoing long distance calls by restricting certain extensions from dialling certain specific area codes / exchange codes.
Electronic Station Lock Emergency Call
You can assign 5 numbers, which can override call restrictions when making an emergency call to the authorities - such as police, fire department, ambulance, etc. Prevents unauthorised personnel from making calls with your phone by 'locking' your outside lines and requiring a 4-digit security code before making calls. The operator and manager are given the privilege of controlling Electronic Station Lock at any station by using the DSS console. For example, this feature is useful for a small hotel when guests have checked out
Limited Call Duration Room Monitor
An Analogue Proprietary Telephone or Doorphone can be used as a Room Monitor. This feature is useful for monitoring a child or elder's room or for security purposes. The system disconnects outbound calls when a preprogrammed time expires. An alarm tone is sent to both parties 15 seconds before the assigned time limit.

Extension Group

The system supports 8 extension groups. In an extension group, the following features can be activated. Group Call Pickup: Any member of an extension group can pick up a call directed to another group number. Paging - Group: Any member of an extension group can make a voice announcement to another group member. A hunting group: DISA ring group or UCD group is a specific extension group.
Easy Programming, Easy Maintenance
Intuitive Customisation and Maintenance
System customisation and maintenance is easier than ever, thanks to the included Windows based Panasonic KX-TE Maintenance Console software. Simply connect a PC to the system via the built-in USB or serial (RS-232C) interface, and the software's intuitive graphic interface will help you do the rest. System Administrators can even program and maintain the system while off-site by connecting remotely to the built-in modem. And of course, the familiar Panasonic PT Programming interface is also available, allowing you to quickly program the system using a PT.

Ringing Pattern Selection
Distinguish incoming calls for easy call handling. A ringing pattern can be selected depending on the type of call such as an outside call, intercom call or a doorphone call.
Battery Backup Interface (Built - In)*
The system is equipped with a built-in battery interface which provides full system operation in the event of a power failure.
* An optional connecting cable is required.
Analogue Proprietary Telephones (APT)
Bringing a Sleek New Form to Communications


3-Line Display, Speakerphone Unit
Call Forwarding/Do Not Disturb
Call forwarding transfers calls to a different telephone. The "Do Not Disturb" function blocks calls when you're busy.

Alphanumeric LCD

3 line with a 16 character display provides useful information such as Absent Messages, call status, date and time, call duration, and Caller ID*
Programmable Keys with Dual Colour LED (Red/Green)
Enjoy one-touch operation of features such as Direct Station Selection (DSS), Log-In/Log-Out, or voice mail transfer. Dual-colour LEDs show convenient information. A Busy Lamp Field (BLF) shows which extensions are in use.
Incoming Call/Message Lamp
This large, easy-to-see lamp announces incoming calls or messages, so youll always know whose telephone is ringing even from a distance.


For making multi-party calls.


Use to or receive an intercom call.


Use to leave a message-waiting indication, or to reply to one.


Use to disconnect a call without hanging up, then to reconnect.
Inserts a pause in speed-dial numbers.

Auto Answer/Mute

Auto Answer: For use with intercom calls. Mute: Listen in without being heard.


For transferring calls to another extension or to voice mail.

Auto Dial/Store

For use with speed-dialling.

Headset Jack

Talk while using your keyboard.

Tilt-Angle Adjustment

The telephone adjusts to either of two angles for easier use and a smaller, spacesaving footprint.


For redialling.

Places a call on hold.

Speakerphone for Hands-Free Convenience

Dial or talk without picking up the handset.

Navigator Key

For quick adjustment of the volume and display contrast.
Units available in Black and White


Speakerphone Unit




Monitor Unit
KX-Tx Navigator Key G Navigator Key Navigator Key Slide Switch (Off/Low/High) Navigator Key G G G G KX-TG Up/Down Key Up/Down Key Slide Switch (Off/Low/High) G G G KX-TMonitor Up/Down Key Up/Down Key Slide Switch (Off/Low/High) G G G


DSS Console
KX-T7740 DSS Keys with dual Colour LEDS 32 Programable Keys 16 Wall Mountable G
KX-Tx Navigator Key G Navigator Key Navigator Key Slide Switch (Off/Low/High) Navigator Key G G G G G
Alphanumeric Display (Lines x Characters) Programmable Keys with Dual Colour LED Feature Access Keys for LCD Hands-Free Speech SP-Phone (Monitor) Volume Control Handset Volume Control Ringer Volume Control Contrast Control Incoming Call / Message Lamp Auto Answer / Mute Voice Call Headset Compatible* Wall Mountable
* Only a 2.5mm pin jack is connectable.

Features List

Absent Message Capability Account Code Entry (Option / Forced / Verified) Alternate Calling - Ring / Voice Automatic Callback Busy (Camp-on) Automatic Configuration for Outside (CO) Line Type Automatic Fax Transfer Battery Backup Interface (Built - in) Built-in Voice Message (BV)*1 Busy Station Signalling (BSS) Call Barring Call Forwarding - All - Busy / No Answer - Follow Me Caller ID Display on SLT and APT*1 *3 Calling Party Control (CPC) Signal Detection*2 Call Park Call Pickup Call Routing for Fixed Line SMS Call Splitting Call Transfer - To Extension - To Outside (CO) Line Call Waiting Conference (3-Party / 5 -Party) Conference, Unattended (3-Party) Data Line Security Direct in Line (DIL) DISA (Direct Inward System Access) with message (3-level, 1ch, 180sec) Distinctive Ringer Tone DND (Do Not Disturb) DND Override Door Opener*1 Doorphone Call*1 DSS Console Emergency Call Executive Busy Override (Extension / CO Line) Executive Busy Override Deny Extension Group Extension Password / System Password External Feature Access Flexible Extension Numbering Handsfree Answerback Hold Intercept Routing Intercom Calling


Limited Call Duration (1~32 minutes) Log-In/Log-Out (Idle Hunt Group) Message Waiting Music on Hold / Background Music (BGM) One-Touch Dialling Operator Call Outgoing Message (OGM) Paging - All Extension - Group - External Paging Deny Parallel Telephone Connection Pickup Dialling (Hot Line) Polarity Reverse Detection*2 Power Failure Transfer Preferred Line Assignment - Incoming - Outgoing Programming (via PT / PC) Pulse to Tone Conversion Redial - Automatic - Last Number - Saved Number - Logged Caller ID*1 Ringing Pattern Selection Room Monitor (APT / Doorphone) Secret Dialling Speed Dialling - System - Personal Station Feature Clear Station Hunting Station Lock Station Lock, Remote SMDR (Station Message Detail Recording) Time (Day / Night / Lunch) Service - Automatic - Manual Timed Reminder Timed Reminder, Remote UCD (Uniform Call Distribution) with message Voice Mail Integration (APT / DTMF) Walking COS (Class of Service)

KX-TES824 Outside (CO) Lines:3 Extensions : 8
Option (KX-TE82480) 2CO's / 8 SLTs
Option (KX-TE82483) 3CO's / 8 Hybrid Extensions
Option (KX-TE82474) 8 SLTs

System Capacity (Max.)

ITEM Operator System Speed Dialling Personal Speed Dialling One-Touch Dialling Extension Groups UCD Group Toll Restriction Levels Account Codes (Verified) Call Park Call Log (Caller ID)* 3 Absent Messages Message Waiting Emergency Codes External Music Source External Pager Doorphones Door Openers DSS Consoles Outgoing Message (DISA) Outgoing Message (BV) KX-TES/ Ext. Max 12 / Ext. (Personal) 300 (Common) / Ext. 360 sec 125 messages or 60 min. (/1 ch)
ITEM Maximum Capacity KX-TES824 8CO's 24 Extensions (16:Hybrid 8:SLT) 4 External: Tone (DTMF) / Pulse (10 pps, 20 pps) Internal: Tone (DTMF) / Pulse (10 pps, 20 pps) Pulse to tone CO Line Intercom Paging External Music SMDR Programming Detail Recording: Date, Time, Extension Number, CO Line Number, Dialled Number, Call Duration, Account Code, Caller ID*3 Yes 2 ports (APT or DTMF) 2 / 8 Extension 1 / 8 Extension 2 / CO Line Card 1 / CO Line Card Yes AC 110 - 240 V, 50/60 Hz 45W

368 mm x 284 mm x 117 mm

Intercom Paths Dialling Method Dialling Conversion Connections
Polarity Reverse Detection*2 Voice Mail Ports DTMF Receivers DTMF Generator CO - CO Transfer Path Power Failure Transfer Ports Direct Connection to External Battery Power Source Power Consumption Dimensions (W x H x D) Weight (when fully expanded)

Approx. 3.5 Kg

Option KX-TE82461 KX-TE82474 KX-TE82480 Description 4-Port Doorphone Interface Card*4 8-Port Single Line Telephone Extension Card 2-Port Analogue CO Line and 8-Port Single Line Telephone 3-Port Analogue CO Line and 8-Port Hybrid Extension Card Message Expansion Card for OGM 2-Channel Voice Message Card 3-Port Caller ID Card Doorphone Back-up Battery Cable KX-TES824 Max.1 Max.1 Max.1 Max.1 Max.1 Max.1 Max.3 Max.4
* An optional card is required. *2 Polarity Reverse Detection is subject to the telephone
company services in your country.
*3 Please contact your dealer or phone company to
confirm if the Caller ID service is available in your area.


RS-232C USB (1.1) Battery Interface Doorphone / Door Opener External Music Source External Pager
*4 Doorphone #1 and Doorphone #2 can not be used
at the same time. Doorphone #3 and Doorphone #4 can not be used at the same time. APT: Analogue Proprietary Telephone SLT: Single Line Telephone
KX-TE82483 KX-TE82491 KX-TE82492 KX-TE82493 KX-T30865 KX-A227
Design and specifications are subject to change without notice. ME-1104-KX-TES824E Printed in UK



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