L The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5 C (41 F) or greater than 40 C (104 F). Damp basements should also be avoided. L The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. L Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances. Routine care L Wipe the outer surface of the product with a soft moist cloth. Do not use benzine, thinner, or any abrasive powder.
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Table of Contents

Introduction
About these operating instructions. 7 Accessory information. 8

Preparation

Setting up the base unit. 10 Setting up the handset. 11 Controls. 13 Displays. 16 Setting the unit before use. 16
FCC and other information. 39 Specifications. 42 Warranty. 43 Customer services. 45

Index. 46

Making/Answering Calls
Making calls. 17 Answering calls. 18 Useful features during a call. 18

Phonebook

Handset phonebook. 20 Copying handset phonebook items. 21

Caller ID Service

Using Caller ID service. 22 Caller list. 22

Programming

Programmable settings. 24

Voice Mail Service

Using Voice Mail service. 28

Multi-unit Operation

Handset locator. 30 Intercom. 30 Transferring calls between handsets, conference calls. 31 Registering a handset. 32

Useful Information

Wall mounting. 33 Headset (optional). 34 Error messages. 35 Troubleshooting. 36
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About these operating instructions
These operating instructions can be used for KX-TG2620/KX-TG2621/KX-TG2622.
Descriptions of the multiple handsets and charger
KX-TG2622 includes 2 handsets and a charger. Descriptions of the multiple handsets and charger in these operating instructions are for KX-TG2622 only. KX-TG2622
Symbols used in these operating instructions
Symbol Example: Ringer volume i Example: {MENU}, {Phonebook} Example: {MENU} i {0}{5}{1} i Select the desired setting. i {Save} i {OFF} Meaning Press {^} or {V} to select the words in quotations shown on the display. Proceed to the next operation. The words in the brackets show button names including soft key names (page 16) on the handset and base unit. Press {MENU}, then press {0}, {5}, {1}. Press {^} or {V} to select the desired setting. Press {Save}, then press {OFF}.

(120 V AC, 60 Hz)

Insert the battery (A), and press it down until it snaps into position (B). Then close the handset cover.
Important: L Use only the rechargeable Panasonic battery noted on page 9. Attention:
Bottom of the charger Hooks Fasten the AC adaptor cord to prevent it from being disconnected.
A nickel metal hydride battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY (1-800822-8837) for information on how to recycle this battery.

Battery charge

Place the handset on the base unit or charger for 6 hours before initial use. While charging, Charging is displayed and the CHARGE indicator on the base unit lights. When the battery is fully charged, Charge completed is displayed.
Battery installation/replacement
Press the notch of the handset cover firmly, and slide it in the direction of the arrow. L If necessary, remove the old battery.
L Model shown is KX-TG2620. For assistance, please visit http://www.panasonic.com/phonehelp
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Charger: Available model: KX-TG2622 Panasonic battery performance Operation While in use (talking) While not in use (standby) While using the Clarity Booster feature (page 19) Operating time Up to 5 hours Up to 11 days Up to 3 hours

Charge contacts

Note: L If you want to use the unit immediately, charge the battery for at least 15 minutes. L To ensure that the battery charges properly, clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to the exposure of grease, dust, or high humidity. Battery level Battery icon 7 Battery level Fully charged Medium Low Flashing: needs to be recharged. Empty
Note: L Battery operating time may be shortened over time depending on usage conditions and surrounding temperature. L Battery power is consumed whenever the handset is off the base unit or charger, even when the handset is not in use. Hence the longer you leave the handset off the base unit or charger, the less time you may actually talk using the handset. L After the handset is fully charged, displaying Charge completed, it may be left on the base unit (or charger) without any ill effect on the battery. L The battery level may not be displayed correctly after you replace the battery. In this case, place the handset on the base unit (or charger) and let charge for 6 hours.

Note: L When the battery needs to be charged, the handset beeps intermittently while it is in use.
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Controls

Base unit KX-TG2620/KX-TG2621 KX-TG2622

IN USE

IN USE HANDSE LOCATO T R

HANDSE LOCATO T R

CHARGE

A B C D E F G

Antenna IN USE indicator Charge contacts CHARGE indicator {HANDSET LOCATOR} {1} (HANDSET LOCATOR) {2} (HANDSET LOCATOR)
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Handset KX-TG2620/KX-TG2622 I Charge contacts J Ringer indicator Message indicator K Receiver L Display M {MENU} N {OFF} O {MUTE} {CLEAR} P {HOLD} Q {HOLD} {INTERCOM} Note: L Some operations not mentioned above are displayed as soft key selections during operation (page 16). Example: {Flash}
J K A B C D E F G H I KX-TG2620 KX-TG2622 L M B N O

A B C D E F G H

Speaker Soft keys {C} (TALK) Navigator key ({^} {V} {<} {>}) {s} (SP-PHONE) {*} (TONE) {PAUSE} {REDIAL} Microphone For assistance, please visit http://www.panasonic.com/phonehelp
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KX-TG2621 O {OFF} P {MUTE} {CLEAR} Q {HOLD}

K L A B C D E F G H I J

A B C D E F G H I J K
Note: L Some operations not mentioned above are displayed as soft key selections during operation (page 16). Example: {Flash} Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display, by pressing {^}, {V}, {<}, or {>}. Adjusting audio volume Press {^} or {V} repeatedly while talking.

M N B O P

{^} {<} {V} {>}
Speaker Soft keys Headset jack {C} (TALK) Navigator key ({^} {V} {<} {>}) {s} (SP-PHONE) {*} (TONE) {PAUSE} {REDIAL} Microphone Charge contacts Ringer indicator Message indicator L Receiver M Display N {MENU}
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Handset soft keys The handset features 2 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. {Select}, {Save}, {OK}, {Flash} and additional other functions are assigned to soft keys, pay attention to soft keys to find functions you need during handset operation.

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Answering calls

When a call is being received, the ringer indicator flashes rapidly.
Useful features during a call
HOLD button This feature allows you to put an outside call on hold. KX-TG2620/KX-TG2621 Press {HOLD} during an outside call. L To release the hold, press {C}. Note: L If another phone is connected on the same line (page 10), you can also take the call by lifting its handset. L If a call is kept on hold for more than 6 minutes, an alarm tone starts to sound. After 4 additional minutes on hold, the call is disconnected. KX-TG2622
Lift the handset and press {C} or {s}. L You can also answer the call by pressing any button except {^}, {V}, {<}, {>}, or {OFF}. (Any key talk feature) When you finish talking, press {OFF}.
Note: L You can change the ringer tone. You can also adjust the ringer volume (page 26). Auto talk This feature allows you to answer a call by simply lifting the handset off the base unit or charger. You do not need to press {C}. To activate this feature, see page 26. Temporary ringer off While the handset is ringing for an outside call, you can turn the ringer off temporarily by pressing {OFF}.
Press {HOLD} during an outside call. L To transfer the call to another handset, continue from step 2 on page 31, Transferring calls between handsets, conference calls. Press {HOLD} again. L To release the hold, press {C}. L Another handset user can take the call by pressing {C}.
Note: L If another phone is connected on the same line (page 10), you can also take the call by lifting its handset. L If a call is kept on hold for more than 6 minutes, an alarm tone starts to sound. After 4 additional minutes on hold, the call is disconnected.
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Mute While mute is turned on, you can hear the other party, but the other party cannot hear you. To mute your voice, press {MUTE}. L To return to the conversation, press {MUTE} or {C}. FLASH button Pressing {Flash} allows you to use special features of your host PBX such as transferring an extension call, or accessing optional telephone services such as Call Waiting. Note: L To change the flash time, see page 27. L {Flash} is a soft key visible on the handset display during a call. For Call Waiting service users To use Call Waiting, you must subscribe to your telephone companys Call Waiting service. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a Call Waiting tone. Please contact your telephone company for details and availability of this service in your area. Press {Flash} to answer the 2nd call. L To switch between calls, press {Flash}. Temporary tone dialing (for rotary/ pulse service users) You can temporarily switch the dialing mode to tone when you need to access touch tone services (for example, answering services, telephone banking services, etc.). Press {*} (TONE) before entering access numbers which require tone dialing. Handset clarity booster This feature can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature is turned on automatically when necessary. You can also turn this feature on or off manually.

Press {MENU} during an outside call. Press {2} to select Booster on or Booster off.
Note: L When this feature is turned off manually during a call, it does not turn on again automatically during the same call. L While this feature is turned on, the battery operating time is shortened (page 12). Handset voice enhancer This feature clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand (page 24).
Press {MENU} during an outside call. Press {3} to select V.E. on or V.E. off.
Note: L When turned on, J will be displayed. L Depending on the condition and quality of your telephone line, this feature may emphasize existing line noise. If it becomes difficult to hear, turn this feature off. Call share Available model: KX-TG2622 This feature allows the handset to join an existing outside call. To join the conversation, press {C} when the other handset is on an outside call.
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Handset phonebook

You can add up to 50 items to the handset phonebook and search for phonebook items by name.
L To enter another character that is located on the same dial key, first press {>} to move the cursor to the next space. Editing/correcting a mistake Press {<} or {>} to move the cursor to the character or number you want to erase, then press {CLEAR}. Enter the appropriate character or number. L Press and hold {CLEAR} to erase all characters or numbers.
Adding items to the phonebook
{Phonebook} {Add} Enter the name (max. 16 characters). i {Next} Enter the phone number (max. 32 digits). i {Next}i {Save} L To add other items, repeat from step 2. {OFF}
Finding and calling a phonebook item
Phonebook items can be searched for alphabetically by scrolling through the phonebook items or by entering the first initial. Searching for a name alphabetically by scrolling through all items
Character table Key {1} {2} {3} {4} {5} {6} {7} {8} {9} {0} {*} {#} Character & ( ) , . / 1 a b c A B C 2 d e f g h i j k l D E F 3 G H I 4 J K L 5 s P Q R S 7
{Phonebook} i {Search} Press {^} or {V} to select the desired item. Press {C} to dial the phone number.
m n o M N O 6 p q r t u v T U V 8
w x y z W X Y Z Space ; # For assistance, please visit http://www.panasonic.com/phonehelp
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Call Waiting Caller ID display If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd callers information is displayed after you hear a Call Waiting tone (page 19). Please contact your telephone company for details and availability of this service in your area.

Caller list

Viewing the caller list and calling back
Press {^} or {V} to enter the caller list Press {V} to search from the most recent call, or {^} to search from the oldest call. {C}
Note: L KX-TG2622: Each handset has its own caller list. If you viewed the caller list or answered a call on one handset, the same information in the other handsets is displayed as missed calls. L You can also press {Rcvd calls} to enter the caller list. L If the same caller calls more than once, it is displayed with the number of times the caller called (2 to 9). Only the date and time of the most recent call is stored. L A Q is displayed next to items which have already been viewed or answered.
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Editing a callers phone number before calling back You can edit a phone number in the caller list by removing its area code and/or the long distance code 1. Note: L Phone numbers from the 4 most recently edited area codes are automatically edited. L If you move to another area, you can turn this feature off to erase previously edited area codes. To use this feature again, turn it on and reprogram the area codes you want to edit once again. Storing caller information into the phonebook
Press {^} or {V} to enter the caller list. Select the desired item. Press {Edit} repeatedly until the phone number is shown in the desired format. 1 Local phone number Example: 321-Area code Local phone number Example: 555-321-1 Area code Local phone number Example: 1-555-321-5555
Press {^} or {V} to enter the caller list. Select the desired item. L To edit the number, press {Edit} repeatedly until the phone number is shown in the desired format. {Save} L If there is the name information for the caller, skip to step 5. Enter the name (see the character table, page 20). i {Next} i {Save} {OFF}

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Example:

Using Voice Mail service
Voice Mail is an automatic answering service offered by your telephone service provider. After you subscribe to this service, the telephone service providers Voice Mail system will answer calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by the telephone service provider, not your telephone. Important: L Please contact your telephone service provider for details and availability of this service in your area.
1-222-333-4444 VM access number

PPPP Pauses

8888 Password
To erase the Voice Mail access number Repeat step 1, then press and hold {CLEAR} until all digits are erased. Press {Save}, then press {OFF}.
Voice Mail (VM) tone detection
Your telephone service provider sends special signals (sometimes called Voice Mail tones or stutter tones) to the unit to let you know you have new Voice Mail messages. If you hear a series of dial tones followed by a continuous dial tone after you press {C}, you have new Voice Mail messages. Minutes after you hang up a call or after the phone stops ringing, your unit will check the phone line to see if new Voice Mail messages have been recorded. Turn this feature off when: You do not subscribe to Voice Mail service. Your telephone company does not send Voice Mail tones. Your phone is connected to a PBX. If you are not sure which setting is required, consult your telephone service provider. Turning VM detection on/off The default setting is On.
Storing the Voice Mail (VM) access number
In order to listen to your Voice Mail messages, you must dial your telephone service providers Voice Mail access number. Once you have stored your Voice Mail access number, you can dial it automatically (page 29).
{MENU} i {0}{7}{1} Enter your access number (max. 32 digits). i {Save} i {OFF}
Note: L When storing your Voice Mail access number and your mailbox password, press {PAUSE} to add pauses (page 18) between the access number and the password as necessary. Consult your telephone service provider for the required pause time.
{MENU} i {0}{7}{2} Select the desired setting. i {Save} i {OFF}
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Voice Mail Service Listening to Voice Mail messages
The unit lets you know that you have new Voice Mail messages in the following ways: Voice Mail is displayed on the handset. The message indicator on the handset flashes slowly if message alert feature is turned on. L If your Voice Mail service uses Voice Mail tones, the tones are heard from any phone connected to the same line. If you want to use another phone to listen to Voice Mail messages, you have to dial your access number manually.

Available model: KX-TG2622 Outside calls can be transferred between 2 handsets. 2 handsets can have a conference call with an outside party.
Transferring a call without speaking to the paged party
During an outside call, press {INTERCOM}, then press the right soft key. Press {OFF}. L The outside call rings at the other handset.
During an outside call, press {INTERCOM} to put the call on hold. Press the right soft key. Wait for the paged party to answer. L If the paged party does not answer, press {C} to return to the outside call. To complete the transfer, press {OFF}. L The outside call is being routed to another handset. To establish a conference call, press {Conf}. L To leave the conference, press {OFF}. The other parties can continue the conversation. L To put the outside call on hold, press {HOLD}. To resume the conference, press {Conf}.
Note: L If the paged party does not answer the call, press {C} to return to the call. If not answered within 1 minute, the call will ring at your handset again. If you still do not answer the call within 4 minutes, the call will be disconnected. Answering transferred calls Press {C} to answer the page. L After the paging party disconnects, you can talk to the outside caller.
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Registering a handset

The included handset and base unit are preregistered. If for some reason the handset is not registered to the base unit, register the handset. KX-TG2620/KX-TG2621
Base unit: Press and hold {1} or {2} until the CHARGE indicator flashes. L After the CHARGE indicator starts flashing, the rest of the procedure must be completed within 1 minute. Handset: Press {OK}, then wait until the handset beeps.
Handset: {MENU} i {0}{0} Base unit: Press and hold {HANDSET LOCATOR} until the CHARGE indicator flashes. L After the CHARGE indicator starts flashing, the rest of the procedure must be completed within 1 minute. Handset: Press {OK}, then wait until the handset beeps.

KX-TG2622 Important: L If you accidentally assign another handsets extension number to the base unit, the originally assigned handset stops functioning. Confirm the extension number of the handset by placing it on the base unit or charger. Lift the handset from the charger before registering.

Handset: {MENU} i {0}{0}

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Wall mounting

Base unit
Connect the telephone line cord. Mount the unit by inserting the mounting pins into the round openings on the adaptor (for pin 2, use round cut out at the bottom of the adaptor if you are using the 4 inches phone plate), then sliding the unit down to secure it. Connect the AC adaptor to power outlet (page 10). L There are two common types of wall phone plates. The distance between 1 and 2 may vary depending on the size of the wall phone plate installed.

Charger

Available model: KX-TG2622
Drive the screws (not included) into the wall using the wall template as a guide.

25.4 mm (1 inch)

Screws (120 V AC, 60 Hz)
mm (31/4 inches) or 102 mm (4 inches) mm 102 mm (31/4 inches) 1 (4 inches) 2
Mount the charger (A), then slide it down (B) and to the right (C) until it is secure.
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Headset (optional)

Available model: KX-TG2621 Connecting a headset to the handset allows hands-free phone conversations. Please use only a Panasonic headset (page 9).
L Headset shown is KX-TCA86. Switching a call between the headset and speakerphone To switch to the speakerphone, press {s}. To return to the headset, press {C}.
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Error messages

If the unit detects a problem, one of the following messages is shown on the display. Display message Busy Cause/solution L Another handset or the called handset is in use.*1 L The handset you tried to copy phonebook items to is in use.*1 L The handset you are calling is too far from the base unit.*1 L The handsets registration has failed. Move the handset and base unit away from all electrical appliances and try again. L Another handset user tried to send phonebook items to you but there was an error. Have the other handset user re-send the items to you (page 20).*1 L The destination units phonebook memory is full. Erase unnecessary items from the destination units phonebook (page 21).*1 L The other handset is not registered.*1 L Your phonebook or redial list is empty. L The handset has lost communication with the base unit. Move closer to the base unit, and try again. L Confirm that the base units AC adaptor is plugged in. L Raise the base unit antenna. L The handsets registration may have been canceled. Re-register the handset (page 32). L There is no space to store new items in the phonebook. Erase unnecessary items (page 23). L A handset button was pressed while the handset was on the base unit or charger. Lift the handset and press the button again. L Other units are in use and the system is busy. Try again later.*1 L You have not stored the Voice Mail access number. Store the number (page 28).

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line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316. When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult with your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices. WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call. 2) Perform such activities in the off-peak hours, such as early morning or late evenings. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this phone.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

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Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference. FCC RF Exposure Warning: The product complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with FCC RF exposure requirements, the base unit must be installed and operated with its antenna located 20 cm (8 inches) or more between antenna and all persons body (excluding extremities of hands, wrist and feet). The handset may be carried and operated with only the optional specific belt-clip. Other nontested belt-clips or similar body-worn accessories may not comply and must be avoided. The product must not be collocated or operated in conjunction with any other antenna or transmitter.

Notice

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Specifications

General Operating environment Frequency Base unit Dimensions Mass (Weight) Power consumption Power output Power supply Handset Dimensions Mass (Weight) Power output Power supply Charger*1 Dimensions Mass (Weight) Power consumption Power supply *1 KX-TG2622 Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product. Approx. height 61 mm x width 85 mm x depth 95 mm (213/32 inches x 311/32 inches x 33/4 inches) Approx. 90 g (0.2 lb.) Standby: Approx. 1.0 W/0.5 W (PQLV19/PQLV255) Maximum: Approx. 3.0 W/2.0 W (PQLV19/PQLV255) AC adaptor (120 V AC, 60 Hz) Approx. height 167 mm x width 48 mm x depth 31 mm (69/16 inches x 17/8 inches x 17/32 inches) Approx. 140 g (0.31 lb.) 100 mW (max.) Ni-MH battery (2.4 V, 830 mAh) Approx. height 139 mm x width 136 mm x depth 127 mm (515/32 inches x 511/32 inches x 5 inches) Approx. 300 g (0.66 lb.) Standby: Approx. 2.7 W/1.8 W (PQLV19/PQLV255) Maximum: Approx. 5.0 W/3.5 W (PQLV19/PQLV255) 100 mW (max.) AC adaptor (120 V AC, 60 Hz) 5 C 40 C (41 F 104 F) 2.4 GHz 2.48 GHz

When you ship the product
L Carefully pack your unit, preferably in the original carton. L Attach a letter, detailing the symptom, to the outside of the carton. L Send the unit to Panasonic Services Company Customer Servicenter, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed on the back cover or to executive or regional sales offices. These locations do not repair consumer products.
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IMPORTANT!

If your product is not working properly.
Read this Operating Instructions
L If you lost Operating Instructions, you can download at http://www.panasonic.com/phonehelp
Visit our website: http://www.panasonic.com/phonehelp
L FAQs and troubleshooting hints are available.
Contact us via the web at: http://www.panasonic.com/contactinfo Call us at: 1-800-211-PANA (1-800-211-7262)
L Monday - Friday 9:00am - 9:00pm (EST), Saturday/Sunday 10:00am - 7:00pm (EST)
To order a replacement battery, please call: 1-800-332-5368 Or visit: http://www.panasonic.com/batterystore
Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America One Panasonic Way, Secaucus, New Jersey 07094 Panasonic Puerto Rico, Inc. San Gabriel Industrial Park, Ave. 65 de Infantera, Km. 9.5, Carolina, Puerto Rico 00985 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2005 Panasonic Communications Co., Ltd. All Rights Reserved. Printed in U.S.A.

PQQX14928WA DA1105RG4096