TG602X_605X.book Page 1 Thursday, February 8, 2007 2:39 PM

Operating Instructions

5.8 GHz Expandable Digital Cordless Phone

Model No.

KX-TG6021

with 2 Handsets

KX-TG6022

with 3 Handsets

KX-TG6023
5.8 GHz Expandable Digital Cordless Answering System

KX-TG6051

KX-TG6052

KX-TG6053

5.8 GHz Digital Cordless Answering System
with 4 Handsets Model No.

KX-TG6054

Model shown is KX-TG6021.
This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your telephone service provider. Charge the handset battery for 7 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico.
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Table of Contents

Introduction
Product information. Accessory information. Important safety instructions. For best performance. 6 8
Transferring calls between handsets, conference calls. 39 Registering a handset. 39

Useful Information

Wall mounting. Headset (optional). Lanyard/strap eyelet. Error messages. Troubleshooting. FCC and other information. Specifications. Customer services. Warranty. 53

Preparation

Setting up the base unit. 9 Setting up the handset. 9 Controls. 12 Display. 13 Setting the unit before use. 14

Making/Answering Calls

Making calls. 15 Answering calls. 16 Useful features during a call. 16

Index. 55

Phonebook
Handset phonebook. 19 Copying handset phonebook items. 20

Caller ID Service

Using Caller ID service. 21 Caller list. 22

Programming

Programmable settings. 24

Answering System

Answering system. 30 Turning the answering system on/off. 30 Greeting message. 31 Listening to messages using the base unit. 31 Listening to messages using the handset. 32 Remote operation. 33 Answering system settings. 34

Voice Mail Service

Using Voice Mail service. 36

Multi-unit Operation

Intercom. 38
For assistance, please visit http://www.panasonic.com/help
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Product information

Thank you for purchasing a Panasonic cordless telephone. These operating instructions can be used for the following models:
Notable feature differences among the following models
Model no. KX-TG6021 KX-TG6022 KX-TG6023 KX-TG6051 KX-TG6052 KX-TG6053 KX-TG6054 Answering system r r r r Talking Caller ID r r r r Slow talk r r r r Intercom

\ N*1 N N*2

r r r r *3 r r *3 r r r
*1 Intercom calls can be made between the handset and base unit. *2 Intercom calls can be made between the handsets. *3 Intercom calls can be made between the handsets by purchasing and registering 1 or more optional handsets (KX-TGA600, page 5). For assistance, please visit http://www.panasonic.com/help
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Introduction Special features
N Handset voice enhancer This feature clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand (page 17). N Talking Caller ID (KX-TG6051/KX-TG6052/KX-TG6053/KX-TG6054) This feature allows the handset to announce the displayed caller name or phone number when a call is received (page 21). N Slow Talk (KX-TG6051/KX-TG6052/KX-TG6053/KX-TG6054) You can slow down the voice of the person you are talking to, making it easier to hear and understand (page 18).

Accessory information

Included accessories
Quantity No. Accessory item Order number KX-TG 6021M/ KX-TG 6051M 1 KX-TG KX-TG KX-TG KX-TG 6022B/ 6023M 6053S 6054B KX-TG 6052B 3 3
AC adaptor for base unit Telephone line cord Wall mounting adaptor Battery
PQLV203 PQJA10075 PQKL10084Z2 HHR-P107 PQYNTG6051SR
Handset cover*1 PQYNTG3032BR Charger PQLV30054ZB PQLV30054ZM PQLV30054ZS

AC adaptor for charger

PQLV208
*1 The handset cover comes attached to the handset.
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Additional/replacement accessories
Accessory item Rechargeable nickel metal hydride (Ni-MH) battery Accessory handset with charger Headset Order number HHR-P107 KX-TGA600 KX-TCA60, KX-TCA86, KX-TCA88HA, KX-TCA92, KX-TCA93, KX-TCA94, or KX-TCA95 KX-J66

T-adaptor

Expanding your phone system
You can expand the phone system by registering optional handsets to a single base unit. L A maximum of 4 total handsets (included and optional) can be registered to a single base unit. L KX-TG6054: An additional handset cannot be registered. Handset (optional): KX-TGA600

SAVE THESE INSTRUCTIONS

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WARNING:

L To prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture. L Unplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211PANA (1-800-211-7262). L Do not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use. L Do not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident. L Completely insert the AC adaptor/ power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire. L Regularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.
L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. Battery To reduce the risk of fire or injury to persons, read and follow these instructions. L Use only the battery(ies) specified. L Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions. L Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed. L Exercise care when handling the battery(ies). Do not allow conductive materials such as rings, bracelets or keys to touch the battery(ies), otherwise a short circuit may cause the battery(ies) and/or the conductive material to overheat and cause burns. L Charge the battery(ies) provided, or identified for use with the product only, in accordance with the instructions and limitations specified in this manual. Medical L Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately

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Setting up the base unit

Connecting the AC adaptor and telephone line cord
Connect the telephone line cord until it clicks into the base unit and telephone line jack (A). Connect the AC adaptor cord (B) by pressing the plug firmly (C). L Use only the included Panasonic AC adaptor PQLV203.
If you subscribe to a DSL service Please attach a noise filter (contact your DSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: Noise is heard during conversations. Caller ID features do not function properly.
To single-line telephone jack (RJ11C)
Noise filter To single-line telephone A jack (RJ11C)

Setting up the handset

Connecting the AC adaptor

(120 V AC, 60 Hz)

Available model: KX-TG6022/KX-TG6023/KX-TG6052/ KX-TG6053/KX-TG6054 L Use only the included Panasonic AC adaptor PQLV208.
Note: L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected. L The unit will not work during a power failure. We recommend connecting a corded telephone to the same telephone line or to the same telephone line jack using a Panasonic T-adaptor (page 5).
Bottom of the charger Hooks Hooks Fasten the AC adaptor cord to prevent it from being disconnected.
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Preparation Battery installation/ replacement 1 Press the notch of the handset cover
firmly, and slide it in the direction of the arrow. L If necessary, remove the old battery.

Battery charge

Place the handset on the base unit or charger for 7 hours before initial use. L While charging, Charging is displayed and the charge indicator on the handset lights in amber. When the battery is fully charged, Charge completed is displayed and the indicator lights in green. Base unit:
2 Insert the battery (A), and press it
down until it snaps into position (B). Then close the handset cover (C, D).

Charge contacts

L Model shown is KX-TG6021. Charger: Available model: KX-TG6022/KX-TG6023/KX-TG6052/ KX-TG6053/KX-TG6054
Important: L Use only the rechargeable Panasonic battery noted on page 5. Attention:

A nickel metal hydride battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY (1-800822-8837) for information on how to recycle this battery.
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Note: L If you want to use the handset immediately, charge the battery for at least 15 minutes. L To ensure that the battery charges properly, clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to the exposure of grease, dust, or high humidity. L When the battery is empty, Charge for 7h is displayed and the charge indicator does not light for about 5 minutes to concentrate on charging. Battery level Battery icon 7 Battery level Fully charged Medium Low Flashing: needs to be recharged. Empty Note: L Battery operating time may be shortened over time depending on usage conditions and surrounding temperature. L Battery power is consumed whenever the handset is off the base unit or charger, even when the handset is not in use. L After the handset is fully charged, displaying Charge completed, it may be left on the base unit or charger without any ill effect on the battery. L The battery level may not be displayed correctly after you replace the battery. In this case, place the handset on the base unit or charger and let it charge for 7 hours.
Symbols used in these operating instructions
Symbol {} Button name/ soft key name Meaning The words in the brackets indicate button names/soft key names on the handset and base unit. Example: Unit keys: {C}, {OFF} Soft keys: {View CID}, {Phonebook} Proceed to the next operation. The words in quotations indicate the menu on the display. Press {V} or {^} to select Off.
Note: L When the battery needs to be charged, the handset beeps intermittently during use. Panasonic battery performance Operation While in use (talking) While not in use (standby) While using the clarity booster feature (page 17) Operating time Up to 5 hours Up to 11 days Up to 3 hours
i Example: Alarm Example: {V}/{^}: Off
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Controls

Base unit (KX-TG6021/KXTG6022/KX-TG6023)
Base unit (KX-TG6051/KXTG6052/KX-TG6053/KXTG6054)

A BC D

E A B N M LK C
A IN USE indicator B {LOCATOR} C Charge contacts A B C D E F G H I J K L M N Speaker {GREETING REC} (Recording) {GREETING CHECK} {ANSWER ON} ANSWER ON indicator VOLUME {>} {<} {>} (SKIP) {MESSAGE} MESSAGE indicator {ERASE} {STOP} {LOCATOR} {INTERCOM} MIC (Microphone) IN USE indicator {<} (REPEAT) Charge contacts

F G H I J

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Preparation Handset

You can copy one or all of the phonebook items from one handset to another. Important: L Ringer ID and light-up ID for phonebook items are not copied.
4 Edit the phone number if necessary.
i {Next} i {Save} i {OFF}
Erasing items in the phonebook 1 Find the desired item (page 19). 2 {Erase} i {Yes} i {OFF} Chain dial
This feature allows you to dial phone numbers in the handset phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the handset phonebook, without having to dial manually.
Copying an item 1 {MENU} i {#}{1} 2 {V}/{^}: Select the handset to copy

to. i {Next}

3 {V}/{^}: Select the desired item. i

{Send}

4 Press {OFF} after the long beep. Copying all items 1 {MENU} i {#}{2} 2 {V}/{^}: Select the handset to copy

to. i {Send}

1 During an outside call, press

{MENU}.

3 Press {OFF} after the long beep.
2 {V}/{^}: Phonebook i {Select} 3 Find the desired item (page 19). i
{Call} Note: L When storing a calling card access number and your PIN in the phonebook as one phonebook item, press {PAUSE} to add pauses after the number and PIN as necessary (page 15). L If you have rotary/pulse service, you need to press {*} before pressing
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Using Caller ID service

This unit is Caller ID compatible. To use Caller ID features, you must subscribe to Caller ID service of your telephone service provider. Caller ID features When an outside call is being received, the calling partys name and phone number are displayed. Caller information for the last 50 callers is logged in the caller list by the most recent call to the oldest. L Generally caller information is displayed from the 2nd ring. L If the unit cannot receive caller information, the following is displayed: Out of area: The caller dialed from an area which does not provide Caller ID service. Private caller: The caller requested not to send caller information. Long distance: The caller called you long distance. L If the unit is connected to a PBX system, caller information may not be received properly. Consult your PBX supplier. Missed calls If a call is not answered, the unit treats the call as a missed call. You can view the number of missed calls by pressing {View CID}. Custom name display When the Caller ID number is received and it matches a phone number stored in the phonebook, the stored name from the phonebook is displayed and logged in the caller list.

Call Waiting Caller ID display If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd callers information is displayed after you hear a Call Waiting tone (page 17). Please contact your telephone service provider for details and availability of this service in your area.

Talking Caller ID

Available model: KX-TG6051/KX-TG6052/ KX-TG6053/KX-TG6054 This feature lets you know who is calling without looking at the display. When a call comes in, the handset and base unit announce the callers name or phone number displayed on the handset following every ring. To use this feature, you must subscribe to Caller ID service of your telephone service provider. The unit announces in English only. L If the callers phone number is stored in the phonebook of the handset 1 (extension No. 1), all handsets and the base unit announce the name stored in handset 1 phonebook. If handset 1 does not have a link to the base unit (battery is empty, for instance), remaining handsets and the base unit announce the Caller ID name or number received from the telephone service provider. L Name pronunciation may vary. This feature may not pronounce all names correctly. L Caller ID service has a limit of how many characters can be displayed. If callers name is too long, the handset may not be able to display or announce the entire name. L Usually the unit announces the callers name after the 2nd ring. If you
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turn on the answering system and set the ring count to 2 (page 34), the unit does not announce the callers name. If Toll saver is selected and there is a new message, the unit does not announce the callers name. L When you receive a call while on the phone, the 2nd callers name is not announced even if you subscribe to both Caller ID and Call Waiting with Caller ID services. L The announcement is heard at the ringer volume (page 16, 27). L This feature can be turned on or off (page 28).

Caller list

Viewing the caller list and calling back 1 {View CID} 2 Press {V} to search from the most
recent call, or {^} to search from the oldest call.
3 To call back, press {C}.
To exit, press {OFF}. Note: L Each handset has its own caller list. The number of missed calls may differ between handsets. Even if you viewed the caller list or answered a call on one handset, the same information is still recognized as a missed call in the other handsets. L A Q is displayed in caller information which has already been viewed or answered.

Ringer ID/Light-up ID

This feature can help you identify who is calling by using different ringers and ringer indicator colors for different callers stored in the phonebook. You can assign a different ringer and indicator color to each phonebook item. When a call is received from a caller stored in the phonebook, the assigned ringer rings and the assigned ringer indicator color flashes after Caller ID information is displayed. If you select No Ringer ID (default) or No Light-up ID (default), the handset uses the ringer tone or ringer indicator color you selected on page 26 when a call is received from that caller.

{Select} L To edit the number, press {Edit} repeatedly until the phone number is shown in the desired format.

3 {Save}

L If there is name information for the caller, skip to step 5.
4 Enter the name (see the character
table, page 19). i {Next} i {Save}
5 {OFF} Erasing selected caller information 1 {View CID} 2 {V}/{^}: Select the desired item. 3 {Erase} i {Yes} i {OFF}
Erasing all caller information
1 {View CID} 2 {All erase} i {Yes}
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Programmable settings

You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: scrolling through the display menus (page 24) using the direct commands (page 26) L Mainly the direct command method is used in these operating instructions.
Programming by scrolling through the display menus 1 {MENU} 2 Press {V} or {^} to select the desired menu. i {Select}
L If there is a sub-menu(s), press {V} or {^} to select the desired item. i {Select}
3 Press {V} or {^} to select the desired setting. i {Save}
L This step may vary depending on the feature being programmed.

4 {OFF}

Main menu Message play (KX-TG6051/ KX-TG6052/ KX-TG6053/ KX-TG6054) V.M. access Alarm Ringer setting Sub-menu 1 Sub-menu 2 Page 32
Ringer volume Ringer tone Ring color Date and time*1 Time adjustment*1 Copy 1 item Copy all items

Set date & time

Voice enhancer Copy phonebook
Talking CallerID (KX-TG6051/ KX-TG6052/ KX-TG6053/ KX-TG6054)
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Main menu Customer support Initial setting Sub-menu 1 Set answering (KX-TG6051/ KX-TG6052/ KX-TG6053/ KX-TG6054) Voice Mail Sub-menu 2 Ring count*1 Recording time Remote code*1 Store VM access#*1 VM tone detect*1 Message alert LCD contrast Key tone Auto talk Caller ID edit Set tel line Set dial mode*1 Set flash time

*1 *1 *1

{0}{*}{4}

{1}: <On> {0}: Off

{0}{8}{2}

{1}: <English> {2}: Espaol
*1 If System setting column is checked, you do not need to program the same item using another handset. *2 If you subscribe to Caller ID service and want to view the callers information after lifting up the handset to answer a call, turn off this feature. *3 Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any keys, including confirmation tones and error tones. *4 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 3). If you select a melody, you cannot distinguish lines by their ringers. *5 The flash time depends on your telephone exchange or host PBX. Consult your PBX supplier if necessary. The setting should stay at 700ms unless pressing {FLASH} fails to pick up the call waiting call. *6 Generally, the line mode setting should not be adjusted. If Line in use is not displayed when another phone connected to the same line is in use, you need to change the line mode to A. *7 This feature allows the unit to automatically adjust the date and time setting when caller information is received. To use this feature, set the date and time first.
An alarm will sound once for 3 minutes at the set time. Set the date and time beforehand (page 14).
1 {MENU} i {8} 2 {V}/{^}: Once i {Select}
L To turn off the alarm, select Off. i {Select} i {OFF}
3 Set the desired date and time. i {Save} 4 {V}/{^}: Select the desired ringer tone. i {Save}
L We recommend selecting a different ringer tone from outside call.
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Note: L To stop the alarm, press any dial key or place the handset on the base unit or charger. L When the handset is in use, the alarm will not sound until the handset is in standby mode.

Customer support

The handset can display the Internet address where you can download the operating instructions or get further information for this product using your computer. {MENU} i {V}/{^}: Customer support i {Select} i {OFF}
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Answering system

Available model: KX-TG6051/KX-TG6052/ KX-TG6053/KX-TG6054 This unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. Important: L Only 1 person can access the answering system at a time. L When callers leave messages, the unit records the day and time of each message. Make sure the date and time have been correctly set (page 14).

Storing the Voice Mail (VM) access number
In order to listen to your Voice Mail messages, you must dial your telephone service providers Voice Mail access number. Once you have stored your Voice Mail access number, you can dial it automatically (page 37).
1 {MENU} i {0}{7}{1} 2 Enter your access number (max. 32
digits). i {Save} i {OFF} Note: L When storing your Voice Mail access number and your mailbox password, press {PAUSE} to add pauses (page 15) between the access number and the password as necessary. Consult your telephone service provider for the required pause time.
1 {MENU} i {0}{7}{2} 2 {V}/{^}: Select the desired setting. 3 {Save} i {OFF}
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Voice Mail Service Listening to Voice Mail messages
The unit lets you know that you have new Voice Mail messages in the following ways: New Voice Mail is displayed on the handset. The message indicator on the handset flashes slowly if message alert feature is turned on (page 37).
You can select whether or not the message indicator on the handset flashes slowly when there are new recorded messages in the Voice Mail system. The default setting is Off. Important: L KX-TG6051/KX-TG6052/ KX-TG6053/KX-TG6054 only If there are new answering system messages present (page 30), the message indicator also flashes slowly.
1 Press {C}, then press {VM} within
15 seconds. OR {MENU} i{V}/{^}: V.M. access i {Select} L The speakerphone turns on.
2 Follow the prerecorded instructions. 3 When finished, press {OFF}.
Note: L If {VM} is not displayed, the Voice Mail access number has not been stored. Store the number (page 36). L If the handset still indicates there are new messages even after you have listened to all new messages, turn it off by pressing and holding {OFF} until the handset beeps. L If your Voice Mail service uses Voice Mail tones and the message is over 3 minutes long, the handset may not indicate new messages. L If your Voice Mail service uses Voice Mail tones, the tones are heard from any phone connected to the same line. If you want to use another phone to listen to Voice Mail messages, you have to dial your access number manually.
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Intercom

Intercom calls can be made: between handsets between the handset and base unit (KX-TG6051/KX-TG6052/ KX-TG6053/KX-TG6054) Note: L If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call, press {OFF}, then press {C}. L When paging a unit for an intercom call, the paged unit beeps for 1 minute.

Answering an intercom call

Handset

1 Press {C} or {s} to answer the
{OFF}. Base unit KX-TG6051/KX-TG6052/KX-TG6053/ KX-TG6054
1 Press {INTERCOM} to answer the
{INTERCOM}. Note: L When the ringer volume is set to off, the handset or the base unit rings at a low level for intercom calls.

Making an intercom call

1 {INTERCOM} 2 {V}/{^}: Select the desired unit. i
{Select} L To stop paging, press {OFF}.

Handset locator

You can locate a misplaced handset by paging it.
3 When you finish talking, press

1 Base unit:

{LOCATOR} L The handset beeps for 1 minute.

2 To stop paging:

Base unit: Press {LOCATOR}. Handset: KX-TG6021/KX-TG6022/ KX-TG6023 Press {OFF}. KX-TG6051/KX-TG6052/ KX-TG6053/KX-TG6054 Press {INTERCOM}, then press {OFF}.

1 {INTERCOM}

L All the registered handsets beep for 1 minute. L To stop paging, press {INTERCOM}.

{INTERCOM}.

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Transferring calls between handsets, conference calls
Outside calls can be transferred between 2 handsets. 2 handsets can have a conference call with an outside party.

Registering a handset

The included handset and base unit are preregistered. If for some reason the handset is not registered to the base unit, register the handset.

1 Handset:

{MENU} i {0}{0}{1}

2 Base unit:

KX-TG6021/KX-TG6022/ KX-TG6023 Press and hold {LOCATOR} until the IN USE indicator flashes. KX-TG6051/KX-TG6052/ KX-TG6053/KX-TG6054 Press and hold {LOCATOR/ INTERCOM} until the IN USE indicator flashes. L After the IN USE indicator starts flashing, the rest of the procedure must be completed within 1 minute.
{INTERCOM} to put the call on hold.
2 {V}/{^}: Select the desired unit. i

{Transfer}

3 Wait for the paged party to answer.
L If the paged party does not answer, press {C} to return to the outside call.
4 To complete the transfer:
Press {OFF}. L The outside call is being routed to the handset. To establish a conference call: Press {Conf}. L To leave the conference, press {OFF}. The other parties can continue the conversation. L To put the outside call on hold, press {HOLD}. To resume the conference, press {Conf}. Answering transferred calls Press {C} to answer the page. L After the paging party disconnects, you can talk to the outside caller.

Making/answering calls, intercom Problem Static is heard, sound cuts in and out. Interference from other electrical units. Cause/solution L Move the handset and base unit away from other electrical appliances. L Move closer to the base unit. L Turn on the clarity booster feature (page 17). L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. Contact your DSL provider for details. L The ringer volume is turned off. Adjust it (page 27). L The ringer volume is turned off. Adjust it (page 16). L The dialing mode may be set incorrectly. Change the setting (page 14). L Another handset is in use. Try again later. L Make sure that an optional headset is connected properly (page 41). L If SP-phone is displayed on the handset, press {C} to switch to the headset. L Make sure that you have long distance service. L The called handset is too far from the base unit. L The called handset is in use. Try again later. L The base unit is in use. Try again later.
The handset does not ring. The base unit does not ring.*1 I cannot make a call.
I cannot have a conversation using the headset. I cannot make long distance calls. I cannot page the handset. I cannot page the base unit.*1
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Problem The Slow Talk feature does not work.*1 Cause/solution L If you are on a conference call, you cannot use the Slow Talk feature.
*1 KX-TG6051/KX-TG6052/KX-TG6053/KX-TG6054 Caller ID Problem The handset does not display the callers name and/or phone number. Cause/solution L You have not subscribed to Caller ID service. Contact your telephone service provider to subscribe. L If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, disconnect the unit from the equipment and plug the unit directly into the wall jack. L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. Contact your DSL provider for details. L The name display service may not be available in some areas. Contact your telephone service provider for details. L Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. L The caller requested not to send caller information (page 21). L Generally, caller information is displayed from the 2nd ring. L The handset or base units ringer volume is turned off. Adjust it (page 16, 27). L The Talking Caller ID feature is turned off. Turn it on (page 28). L The ring count for the answering system is set to 2 or Toll saver. Select a different setting (page 34). L If the base unit and another handset are having an intercom call, your handset does not announce caller information. L The Caller ID number auto edit feature is turned off. Turn it on and try again (page 26). L You need to call back the edited number to activate Caller ID number auto edit.

Mail-In Service

For assistance in the continental U.S.A. in obtaining repairs please ship the product prepaid to: Panasonic Service and Technology Company Customer Service Center 4900 George McVay Drive Suite B Door #12 McAllen, TX 78503 For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910. For Limited Warranty service for headsets if a headset is included with this product please call Panasonic at 1-800-332-5368. When shipping the unit carefully pack, include all accessories, and send it prepaid, adequately insured and preferably in the original carton. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached.
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IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, setup adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification, introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than a Factory Service Center or other Authorized Servicer, or damage that is attributable to acts of God. THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY COVERAGE. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this excludes damages for lost time, lost calls or messages, cost of having someone remove or re-install an installed unit if applicable, travel to and from the servicer. The items listed are not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you. This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the Limited Warranty period, you may contact your dealer or Service Center. If the problem is not handled to your satisfaction, then write to the warrantors Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.

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Alarm: 28 Answering calls: 16 Answering system Erasing messages: 31, 32, 34 Listening to messages: 31, 32, 33 Turning on/off: 30, 32, 33, 34 Auto talk: 16 B Battery: 10, 11 Booster (Clarity booster): 17 C Call screening: 30 Call share: 18 Call Waiting: 17 Call Waiting Caller ID: 21 Caller ID edit: 22 Caller ID number auto edit: 23 Caller ID service: 21 Caller list: 22, 23 Chain dial: 20 CID (Caller ID): 22 Conference calls: 39 Connections: 9 Customer support: 29 D Date and time: 14 Deregistration: 39 Dialing mode: 14 Display Contrast: 26 Language: 14 E Error messages: 42 F Flash: 16 Flash time: 27 G Greeting message: 31 H Handset locator: 38 Headset, optional: 41 Hold: 16 I Intercom: 38 K Key tone: 26 L Light-up ID: 22 Line mode: 27 M Making calls: 15 Memory capacity (message A
recording): 30 Message alert: 35, 37 Missed calls: 21 Mute: 16 N Navigator key: 13 P Pause: 15 Phonebook: 19 Phonebook copy: 20 Power failure: 9 Pulse service: 17 R Recording time: 35 Redial list: 15 Registration: 39 Remote code: 34 Remote operation: 33 Ring color: 26 Ring count: 34 Ringer ID: 22 Ringer off: 16, 27 Ringer tone: 26, 28 Rotary service: 17 S Slow Talk: 18 Soft keys: 13 SP-phone: 15 T Talking Caller ID: 21 Time adjustment: 27 Toll saver: 34 Tone: 17 Transferring calls: 39 Troubleshooting: 44 TTY: 5, 52 V VE (Voice Enhancer): 17 VM (Voice Mail): 36 Voice guidance: 32, 33 Voice guidance language: 14 Voice Mail access number: 36 Volume Base unit ringer: 16 Handset ringer: 27 Receiver: 15 Speaker: 15 W Wall mounting: 40, 41 Warranty: 53
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If you need assistance with setup or operation
1 Visit our website: http://www.panasonic.com/help 2 Contact us via the web at: http://www.panasonic.com/contactinfo 3 Call us at: 1-800-211-PANA (1-800-211-7262)
TTY users (hearing or speech impaired users) can call 1-877-833-8855.
When you ship the product
L Carefully pack your unit, preferably in the original carton. L Attach a letter, detailing the symptom, to the outside of the carton. L Send the unit to Panasonic Service and Technology Company Customer Service Center, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.